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desktop","\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fmanaging-personal-signatures-classic-outlook","signature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fmanaging-personal-signatures-classic-outlook",{"title":756,"path":757,"stem":758},"Managing personal signatures, fonts and stationery for \"New\" Outlook and Outlook Web Access","\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fmanaging-personal-signatures-new-outlook-owa","signature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fmanaging-personal-signatures-new-outlook-owa",{"title":760,"path":761,"stem":762},"Updating the Signature 365 Outlook add-in","\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fupdating-the-signature-365-outlook-add-in","signature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fupdating-the-signature-365-outlook-add-in",{"title":764,"path":765,"stem":766},"Version requirements for the Outlook mobile Add-in","\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fversion-requirements-for-the-outlook-mobile-add-in","signature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fversion-requirements-for-the-outlook-mobile-add-in",{"title":768,"path":769,"stem":770,"children":771},"Troubleshooting","\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting","signature-365\u002Fclient-side\u002Ftroubleshooting\u002Findex",[772,773,777,781,785,789,793,797,801,805,809,813,817,821,825,829,833,837,841,845,849],{"title":768,"path":769,"stem":770},{"title":774,"path":775,"stem":776},"Creating a security group using dynamic group membership","\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fcreating-a-security-group-using-dynamic-group-membership","signature-365\u002Fclient-side\u002Ftroubleshooting\u002Fcreating-a-security-group-using-dynamic-group-membership",{"title":778,"path":779,"stem":780},"Current versions of Signature 365 software","\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fcurrent-versions-of-signature-365-software","signature-365\u002Fclient-side\u002Ftroubleshooting\u002Fcurrent-versions-of-signature-365-software",{"title":782,"path":783,"stem":784},"Disabling Outlook signatures in New Outlook and OWA","\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fdisabling-outlook-signatures-in-new-outlook-and-owa","signature-365\u002Fclient-side\u002Ftroubleshooting\u002Fdisabling-outlook-signatures-in-new-outlook-and-owa",{"title":786,"path":787,"stem":788},"Existing outlook email templates insert signature above email body","\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fexisting-outlook-email-templates-insert-signature-above-email-body","signature-365\u002Fclient-side\u002Ftroubleshooting\u002Fexisting-outlook-email-templates-insert-signature-above-email-body",{"title":790,"path":791,"stem":792},"How to enable remote logging in the Outlook Add-in","\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fhow-to-enable-remote-logging-in-the-outlook-add-in","signature-365\u002Fclient-side\u002Ftroubleshooting\u002Fhow-to-enable-remote-logging-in-the-outlook-add-in",{"title":794,"path":795,"stem":796},"HTML tags are shown for weblinks and images","\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fhtml-tags-are-shown-for-weblinks-and-images","signature-365\u002Fclient-side\u002Ftroubleshooting\u002Fhtml-tags-are-shown-for-weblinks-and-images",{"title":798,"path":799,"stem":800},"Nested app authentication (NAA) and deprecation of Exchange legacy tokens","\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fnested-app-authentication-naa-and-deprecation-of-exchange-legacy-tokens","signature-365\u002Fclient-side\u002Ftroubleshooting\u002Fnested-app-authentication-naa-and-deprecation-of-exchange-legacy-tokens",{"title":802,"path":803,"stem":804},"Outlook add-in is not adding default signatures to email","\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Foutlook-add-in-is-not-adding-default-signatures-to-email","signature-365\u002Fclient-side\u002Ftroubleshooting\u002Foutlook-add-in-is-not-adding-default-signatures-to-email",{"title":806,"path":807,"stem":808},"Outlook add-in is not being deployed to users as expected","\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Foutlook-add-in-is-not-being-deployed-to-users-as-expected","signature-365\u002Fclient-side\u002Ftroubleshooting\u002Foutlook-add-in-is-not-being-deployed-to-users-as-expected",{"title":810,"path":811,"stem":812},"Outlook add-in: Opening the Outlook devtools debug window","\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Foutlook-add-in-opening-the-outlook-devtools-debug-window","signature-365\u002Fclient-side\u002Ftroubleshooting\u002Foutlook-add-in-opening-the-outlook-devtools-debug-window",{"title":814,"path":815,"stem":816},"Outlook Classic inserts a ? instead of the correct character when adding a Signature 365 signature","\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Foutlook-classic-wrong-character-when-inserting","signature-365\u002Fclient-side\u002Ftroubleshooting\u002Foutlook-classic-wrong-character-when-inserting",{"title":818,"path":819,"stem":820},"Outlook Desktop - Images appear as attachments when email is saved as draft","\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Foutlook-desktop-images-appear-as-attachments-when-email-is-saved-as-draft","signature-365\u002Fclient-side\u002Ftroubleshooting\u002Foutlook-desktop-images-appear-as-attachments-when-email-is-saved-as-draft",{"title":822,"path":823,"stem":824},"Signature 365 agent authentication script error","\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fsignature-365-agent-authentication-script-error","signature-365\u002Fclient-side\u002Ftroubleshooting\u002Fsignature-365-agent-authentication-script-error",{"title":826,"path":827,"stem":828},"Signature 365 Classic Agent cannot support Microsoft One Outlook","\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fsignature-365-classic-agent-cannot-support-microsoft-one-outlook","signature-365\u002Fclient-side\u002Ftroubleshooting\u002Fsignature-365-classic-agent-cannot-support-microsoft-one-outlook",{"title":830,"path":831,"stem":832},"Signature 365 Outlook Add-in is removed after log out","\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fsignature-365-outlook-add-in-is-removed-after-log-out","signature-365\u002Fclient-side\u002Ftroubleshooting\u002Fsignature-365-outlook-add-in-is-removed-after-log-out",{"title":834,"path":835,"stem":836},"Signature images appear as attachments in web mail services","\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fsignature-images-appear-as-attachments-in-web-mail-services","signature-365\u002Fclient-side\u002Ftroubleshooting\u002Fsignature-images-appear-as-attachments-in-web-mail-services",{"title":838,"path":839,"stem":840},"Supported Outlook versions for Signature 365 client signatures","\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fsupported-outlook-versions-for-signature-365-client-signatures","signature-365\u002Fclient-side\u002Ftroubleshooting\u002Fsupported-outlook-versions-for-signature-365-client-signatures",{"title":842,"path":843,"stem":844},"Using S\u002FMIME with Outlook Mobile","\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fusing-s-mime-with-outlook-mobile","signature-365\u002Fclient-side\u002Ftroubleshooting\u002Fusing-s-mime-with-outlook-mobile",{"title":846,"path":847,"stem":848},"Using the Aptos font in Signature 365","\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fusing-the-aptos-font-in-signature-365","signature-365\u002Fclient-side\u002Ftroubleshooting\u002Fusing-the-aptos-font-in-signature-365",{"title":850,"path":851,"stem":852},"Using the Outlook mobile add-in in GCC environments","\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fusing-the-outlook-mobile-add-in-in-gcc-environments","signature-365\u002Fclient-side\u002Ftroubleshooting\u002Fusing-the-outlook-mobile-add-in-in-gcc-environments",{"title":136,"path":854,"stem":855,"children":856},"\u002Fsignature-365\u002Ffrequently-asked-questions","signature-365\u002Ffrequently-asked-questions\u002Findex",[857,858,862,866,870,874,878],{"title":136,"path":854,"stem":855},{"title":859,"path":860,"stem":861},"Apple Mail application replaces images with  when replying","\u002Fsignature-365\u002Ffrequently-asked-questions\u002Fapple-mail-application-replaces-images-with-when-replying","signature-365\u002Ffrequently-asked-questions\u002Fapple-mail-application-replaces-images-with-when-replying",{"title":863,"path":864,"stem":865},"How to capture a HAR log from Microsoft Edge DevTools","\u002Fsignature-365\u002Ffrequently-asked-questions\u002Fhow-to-capture-a-har-log-from-microsoft-edge-devtools","signature-365\u002Ffrequently-asked-questions\u002Fhow-to-capture-a-har-log-from-microsoft-edge-devtools",{"title":867,"path":868,"stem":869},"Outlook (Classic) agent release notes","\u002Fsignature-365\u002Ffrequently-asked-questions\u002Foutlook-classic-agent-release-notes","signature-365\u002Ffrequently-asked-questions\u002Foutlook-classic-agent-release-notes",{"title":871,"path":872,"stem":873},"Using a group policy object to disable signatures in Microsoft Outlook","\u002Fsignature-365\u002Ffrequently-asked-questions\u002Fusing-a-group-policy-object-to-disable-signatures-in-microsoft-outlook","signature-365\u002Ffrequently-asked-questions\u002Fusing-a-group-policy-object-to-disable-signatures-in-microsoft-outlook",{"title":875,"path":876,"stem":877},"Using Sent Items Update does not work when sending on behalf of another user","\u002Fsignature-365\u002Ffrequently-asked-questions\u002Fusing-sent-items-update-does-not-work-when-sending-on-behalf-of-another-user","signature-365\u002Ffrequently-asked-questions\u002Fusing-sent-items-update-does-not-work-when-sending-on-behalf-of-another-user",{"title":879,"path":880,"stem":881},"Using Signature 365 in a hybrid configuration with on-premise Exchange mailboxes","\u002Fsignature-365\u002Ffrequently-asked-questions\u002Fusing-signature-365-in-a-hybrid-configuration-with-on-premise-exchange-mailboxes","signature-365\u002Ffrequently-asked-questions\u002Fusing-signature-365-in-a-hybrid-configuration-with-on-premise-exchange-mailboxes",{"title":883,"path":884,"stem":885,"children":886},"Get Started","\u002Fsignature-365\u002Fget-started","signature-365\u002Fget-started\u002Findex",[887,888,892,896,900,904,908,912,916,920,974,978,982,986,990,994,998,1002,1020,1024],{"title":883,"path":884,"stem":885},{"title":889,"path":890,"stem":891},"Adding additional Teammates to manage Signature 365","\u002Fsignature-365\u002Fget-started\u002Fadding-additional-teammates-to-manage-signature-365","signature-365\u002Fget-started\u002Fadding-additional-teammates-to-manage-signature-365",{"title":893,"path":894,"stem":895},"Applying Signatures to users and groups","\u002Fsignature-365\u002Fget-started\u002Fapplying-signatures-to-users-and-groups","signature-365\u002Fget-started\u002Fapplying-signatures-to-users-and-groups",{"title":897,"path":898,"stem":899},"Creating a new Signature 365 subscription","\u002Fsignature-365\u002Fget-started\u002Fcreating-a-new-signature-365-subscription","signature-365\u002Fget-started\u002Fcreating-a-new-signature-365-subscription",{"title":901,"path":902,"stem":903},"Enabling Single sign-on (SSO) for Signature 365 management accounts","\u002Fsignature-365\u002Fget-started\u002Fenabling-single-sign-on-sso-for-signature-365-management-accounts","signature-365\u002Fget-started\u002Fenabling-single-sign-on-sso-for-signature-365-management-accounts",{"title":905,"path":906,"stem":907},"How to setup Signature 365","\u002Fsignature-365\u002Fget-started\u002Fhow-to-setup-signature-365","signature-365\u002Fget-started\u002Fhow-to-setup-signature-365",{"title":909,"path":910,"stem":911},"How to uninstall Signature 365 from your Microsoft 365 tenant","\u002Fsignature-365\u002Fget-started\u002Fhow-to-uninstall-signature-365-from-your-microsoft-365-tenant","signature-365\u002Fget-started\u002Fhow-to-uninstall-signature-365-from-your-microsoft-365-tenant",{"title":913,"path":914,"stem":915},"How to use the Signature 365 migration wizard","\u002Fsignature-365\u002Fget-started\u002Fhow-to-use-the-signature-365-migration-wizard","signature-365\u002Fget-started\u002Fhow-to-use-the-signature-365-migration-wizard",{"title":917,"path":918,"stem":919},"Migrating to Signature 365 from Email Signature Manager","\u002Fsignature-365\u002Fget-started\u002Fmigrating-to-signature-365-from-email-signature-manager","signature-365\u002Fget-started\u002Fmigrating-to-signature-365-from-email-signature-manager",{"title":921,"path":922,"stem":923,"children":924},"Service Information","\u002Fsignature-365\u002Fget-started\u002Fservice-information","signature-365\u002Fget-started\u002Fservice-information\u002Findex",[925,926,930,934,938,942,946,950,954,958,962,966,970],{"title":921,"path":922,"stem":923},{"title":927,"path":928,"stem":929},"Do my emails remain private when using Signature 365?","\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fdo-my-emails-remain-private-when-using-signature-365","signature-365\u002Fget-started\u002Fservice-information\u002Fdo-my-emails-remain-private-when-using-signature-365",{"title":931,"path":932,"stem":933},"Do you store my Microsoft 365 Global Administrator credentials?","\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fdo-you-store-my-microsoft-365-global-administrator-credentials","signature-365\u002Fget-started\u002Fservice-information\u002Fdo-you-store-my-microsoft-365-global-administrator-credentials",{"title":935,"path":936,"stem":937},"Does Signature 365 support Azure Active Directory (Azure AD) Dynamic Groups?","\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fdoes-signature-365-support-azure-active-directory-azure-ad-dynamic-groups","signature-365\u002Fget-started\u002Fservice-information\u002Fdoes-signature-365-support-azure-active-directory-azure-ad-dynamic-groups",{"title":939,"path":940,"stem":941},"Does Signature 365 support DomainKeys Identified Mail (DKIM)?","\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fdoes-signature-365-support-domainkeys-identified-mail-dkim","signature-365\u002Fget-started\u002Fservice-information\u002Fdoes-signature-365-support-domainkeys-identified-mail-dkim",{"title":943,"path":944,"stem":945},"Is Signature 365 GDPR and CCPA compliant?","\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fis-signature-365-gdpr-and-ccpa-compliant","signature-365\u002Fget-started\u002Fservice-information\u002Fis-signature-365-gdpr-and-ccpa-compliant",{"title":947,"path":948,"stem":949},"Removing Email Signature Manager following migration to Signature 365","\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fremoving-email-signature-manager-following-migration-to-signature-365","signature-365\u002Fget-started\u002Fservice-information\u002Fremoving-email-signature-manager-following-migration-to-signature-365",{"title":951,"path":952,"stem":953},"Signature 365 Entra ID Enterprise applications","\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fsignature-365-entra-id-enterprise-applications","signature-365\u002Fget-started\u002Fservice-information\u002Fsignature-365-entra-id-enterprise-applications",{"title":955,"path":956,"stem":957},"Signature 365 Exchange Mailbox support","\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fsignature-365-exchange-mailbox-support","signature-365\u002Fget-started\u002Fservice-information\u002Fsignature-365-exchange-mailbox-support",{"title":959,"path":960,"stem":961},"Signature 365 Outlook Add-in Manifest versions","\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fsignature-365-outlook-add-in-manifest-versions","signature-365\u002Fget-started\u002Fservice-information\u002Fsignature-365-outlook-add-in-manifest-versions",{"title":963,"path":964,"stem":965},"Signature 365 ports and URLs","\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fsignature-365-ports-and-urls","signature-365\u002Fget-started\u002Fservice-information\u002Fsignature-365-ports-and-urls",{"title":967,"path":968,"stem":969},"What Entra ID data is synced with Signature 365?","\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fwhat-entra-id-data-is-synced-with-signature-365","signature-365\u002Fget-started\u002Fservice-information\u002Fwhat-entra-id-data-is-synced-with-signature-365",{"title":971,"path":972,"stem":973},"What is the difference between client-side and server-side signatures?","\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fwhat-is-the-difference-between-client-side-and-server-side-signatures","signature-365\u002Fget-started\u002Fservice-information\u002Fwhat-is-the-difference-between-client-side-and-server-side-signatures",{"title":975,"path":976,"stem":977},"Signature 365 development roadmap","\u002Fsignature-365\u002Fget-started\u002Fsignature-365-development-roadmap","signature-365\u002Fget-started\u002Fsignature-365-development-roadmap",{"title":979,"path":980,"stem":981},"Signature 365 reliability and security","\u002Fsignature-365\u002Fget-started\u002Fsignature-365-reliability-and-security","signature-365\u002Fget-started\u002Fsignature-365-reliability-and-security",{"title":983,"path":984,"stem":985},"Signature 365 required permissions","\u002Fsignature-365\u002Fget-started\u002Fsignature-365-required-permissions","signature-365\u002Fget-started\u002Fsignature-365-required-permissions",{"title":987,"path":988,"stem":989},"Signature 365 SMTP host list and IP whitelist","\u002Fsignature-365\u002Fget-started\u002Fsignature-365-smtp-host-list-and-ip-whitelist","signature-365\u002Fget-started\u002Fsignature-365-smtp-host-list-and-ip-whitelist",{"title":991,"path":992,"stem":993},"Signature 365 system requirements","\u002Fsignature-365\u002Fget-started\u002Fsignature-365-system-requirements","signature-365\u002Fget-started\u002Fsignature-365-system-requirements",{"title":995,"path":996,"stem":997},"Signing up for a Signature 365 account","\u002Fsignature-365\u002Fget-started\u002Fsigning-up-for-a-signature-365-account","signature-365\u002Fget-started\u002Fsigning-up-for-a-signature-365-account",{"title":999,"path":1000,"stem":1001},"Upcoming features","\u002Fsignature-365\u002Fget-started\u002Fupcoming-features","signature-365\u002Fget-started\u002Fupcoming-features",{"title":1003,"path":1004,"stem":1005,"children":1006},"User Guides","\u002Fsignature-365\u002Fget-started\u002Fuser-guides","signature-365\u002Fget-started\u002Fuser-guides\u002Findex",[1007,1008,1012,1016],{"title":1003,"path":1004,"stem":1005},{"title":1009,"path":1010,"stem":1011},"Using the Outlook add-in in Outlook Classic","\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-outlook-add-in-in-outlook-classic","signature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-outlook-add-in-in-outlook-classic",{"title":1013,"path":1014,"stem":1015},"Using the Outlook add-in in Outlook Web Access and New Outlook","\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-outlook-add-in-in-outlook-web-access-and-new-outlook","signature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-outlook-add-in-in-outlook-web-access-and-new-outlook",{"title":1017,"path":1018,"stem":1019},"Using the Signature 365 Outlook mobile add-in","\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-signature-365-outlook-mobile-add-in","signature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-signature-365-outlook-mobile-add-in",{"title":1021,"path":1022,"stem":1023},"Using two-factor authentication with a Signature 365 admin account","\u002Fsignature-365\u002Fget-started\u002Fusing-two-factor-authentication-with-a-signature-365-admin-account","signature-365\u002Fget-started\u002Fusing-two-factor-authentication-with-a-signature-365-admin-account",{"title":1025,"path":1026,"stem":1027},"What types of messages are supported","\u002Fsignature-365\u002Fget-started\u002Fwhat-types-of-messages-are-supported","signature-365\u002Fget-started\u002Fwhat-types-of-messages-are-supported",{"title":160,"path":1029,"stem":1030,"children":1031,"page":382},"\u002Fsignature-365\u002Finternal","signature-365\u002Finternal",[1032,1036,1040,1044,1048,1052,1056,1060,1064,1068,1090,1094,1098],{"title":1033,"path":1034,"stem":1035},"Checking Token missing issues","\u002Fsignature-365\u002Finternal\u002Fchecking-token-missing-issues","signature-365\u002Finternal\u002Fchecking-token-missing-issues",{"title":1037,"path":1038,"stem":1039},"Configuring the Signature 365 Entra ID Connector","\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector","signature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector",{"title":1041,"path":1042,"stem":1043},"Disabling Outlook signatures through GPO","\u002Fsignature-365\u002Finternal\u002Fdisabling-outlook-signatures-through-gpo","signature-365\u002Finternal\u002Fdisabling-outlook-signatures-through-gpo",{"title":1045,"path":1046,"stem":1047},"External hotlinking of images in Signature 365","\u002Fsignature-365\u002Finternal\u002Fexternal-hotlinking-of-images-in-signature-365","signature-365\u002Finternal\u002Fexternal-hotlinking-of-images-in-signature-365",{"title":1049,"path":1050,"stem":1051},"External JS Sandbox does not run","\u002Fsignature-365\u002Finternal\u002Fexternal-js-sandbox-does-not-run","signature-365\u002Finternal\u002Fexternal-js-sandbox-does-not-run",{"title":1053,"path":1054,"stem":1055},"Generating Time Travel Logs with WinDbg","\u002Fsignature-365\u002Finternal\u002Fgenerating-time-travel-logs-with-windbg","signature-365\u002Finternal\u002Fgenerating-time-travel-logs-with-windbg",{"title":1057,"path":1058,"stem":1059},"How to deploy the Outlook add-in for on-prem mailboxes","\u002Fsignature-365\u002Finternal\u002Fhow-to-deploy-the-outlook-add-in-for-on-prem-mailboxes","signature-365\u002Finternal\u002Fhow-to-deploy-the-outlook-add-in-for-on-prem-mailboxes",{"title":1061,"path":1062,"stem":1063},"How to enable debug log in Exchange Transport Agent","\u002Fsignature-365\u002Finternal\u002Fhow-to-enable-debug-log-in-exchange-transport-agent","signature-365\u002Finternal\u002Fhow-to-enable-debug-log-in-exchange-transport-agent",{"title":1065,"path":1066,"stem":1067},"How to publish service updates to Squadcast","\u002Fsignature-365\u002Finternal\u002Fhow-to-publish-service-updates-to-squadcast","signature-365\u002Finternal\u002Fhow-to-publish-service-updates-to-squadcast",{"title":1069,"path":1070,"stem":1071,"children":1072},"Recycle Bin","\u002Fsignature-365\u002Finternal\u002Frecycle-bin","signature-365\u002Finternal\u002Frecycle-bin\u002Findex",[1073,1074,1078,1082,1086],{"title":1069,"path":1070,"stem":1071},{"title":1075,"path":1076,"stem":1077},"Inbound connector is created in disabled state","\u002Fsignature-365\u002Finternal\u002Frecycle-bin\u002Finbound-connector-is-created-in-disabled-state","signature-365\u002Finternal\u002Frecycle-bin\u002Finbound-connector-is-created-in-disabled-state",{"title":1079,"path":1080,"stem":1081},"Request Microsoft support enable creation of inbound connectors","\u002Fsignature-365\u002Finternal\u002Frecycle-bin\u002Frequest-microsoft-support-enable-creation-of-inbound-connectors","signature-365\u002Finternal\u002Frecycle-bin\u002Frequest-microsoft-support-enable-creation-of-inbound-connectors",{"title":1083,"path":1084,"stem":1085},"Setup prompts to run Enable-OrganizationCustomization configuring Microsoft 365 connectors","\u002Fsignature-365\u002Finternal\u002Frecycle-bin\u002Fsetup-prompts-to-run-enable-organizationcustomization-configuring-microsoft-365-connectors","signature-365\u002Finternal\u002Frecycle-bin\u002Fsetup-prompts-to-run-enable-organizationcustomization-configuring-microsoft-365-connectors",{"title":1087,"path":1088,"stem":1089},"You cannot create or update inbound connectors in your organisation","\u002Fsignature-365\u002Finternal\u002Frecycle-bin\u002Fyou-cannot-create-or-update-inbound-connectors-in-your-organisation","signature-365\u002Finternal\u002Frecycle-bin\u002Fyou-cannot-create-or-update-inbound-connectors-in-your-organisation",{"title":1091,"path":1092,"stem":1093},"Required Permissions to deploy Signature 365 for Outlook app.","\u002Fsignature-365\u002Finternal\u002Frequired-permissions-to-deploy-signature-365-for-outlook-app","signature-365\u002Finternal\u002Frequired-permissions-to-deploy-signature-365-for-outlook-app",{"title":1095,"path":1096,"stem":1097},"Resolving Outlook DPI scaling issues","\u002Fsignature-365\u002Finternal\u002Fresolving-outlook-dpi-scaling-issues","signature-365\u002Finternal\u002Fresolving-outlook-dpi-scaling-issues",{"title":1099,"path":1100,"stem":1101},"Template HTML how to","\u002Fsignature-365\u002Finternal\u002Ftemplate-html-how-to","signature-365\u002Finternal\u002Ftemplate-html-how-to",{"title":1103,"path":1104,"stem":1105,"children":1106,"page":382},"Partners","\u002Fsignature-365\u002Fpartners","signature-365\u002Fpartners",[1107],{"title":1108,"path":1109,"stem":1110,"children":1111},"Partner Documentation","\u002Fsignature-365\u002Fpartners\u002Fpartner-documentation","signature-365\u002Fpartners\u002Fpartner-documentation\u002Findex",[1112,1113,1117,1121,1125,1129,1133],{"title":1108,"path":1109,"stem":1110},{"title":1114,"path":1115,"stem":1116},"Adding a tenant to the partner portal","\u002Fsignature-365\u002Fpartners\u002Fpartner-documentation\u002Fadding-a-tenant-to-the-partner-portal","signature-365\u002Fpartners\u002Fpartner-documentation\u002Fadding-a-tenant-to-the-partner-portal",{"title":1118,"path":1119,"stem":1120},"Checking Active Directory attributes are synced with Entra ID","\u002Fsignature-365\u002Fpartners\u002Fpartner-documentation\u002Fchecking-active-directory-attributes-are-synced-with-entra-id","signature-365\u002Fpartners\u002Fpartner-documentation\u002Fchecking-active-directory-attributes-are-synced-with-entra-id",{"title":1122,"path":1123,"stem":1124},"Generating a debug log for the Signature 365 Classic Agent","\u002Fsignature-365\u002Fpartners\u002Fpartner-documentation\u002Fgenerating-a-debug-log-for-the-signature-365-classic-agent","signature-365\u002Fpartners\u002Fpartner-documentation\u002Fgenerating-a-debug-log-for-the-signature-365-classic-agent",{"title":1126,"path":1127,"stem":1128},"Outlook Classic - Images are converted to attachments","\u002Fsignature-365\u002Fpartners\u002Fpartner-documentation\u002Foutlook-classic-images-are-converted-to-attachments","signature-365\u002Fpartners\u002Fpartner-documentation\u002Foutlook-classic-images-are-converted-to-attachments",{"title":1130,"path":1131,"stem":1132},"Signature 365 Exchange Agent registration issues","\u002Fsignature-365\u002Fpartners\u002Fpartner-documentation\u002Fsignature-365-exchange-agent-registration-issues","signature-365\u002Fpartners\u002Fpartner-documentation\u002Fsignature-365-exchange-agent-registration-issues",{"title":1134,"path":1135,"stem":1136},"Signature 365 Integration and Configuration best practices","\u002Fsignature-365\u002Fpartners\u002Fpartner-documentation\u002Fsignature-365-integration-and-configuration-best-practices","signature-365\u002Fpartners\u002Fpartner-documentation\u002Fsignature-365-integration-and-configuration-best-practices",{"title":1138,"path":1139,"stem":1140,"children":1141},"Server-Side Signatures","\u002Fsignature-365\u002Fserver-side","signature-365\u002Fserver-side\u002Findex",[1142,1143,1200],{"title":1138,"path":1139,"stem":1140},{"title":718,"path":1144,"stem":1145,"children":1146},"\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration","signature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Findex",[1147,1148,1152,1156,1160,1164,1168,1172,1176,1180,1184,1188,1192,1196],{"title":718,"path":1144,"stem":1145},{"title":1149,"path":1150,"stem":1151},"Create an exclusion group to exclude users from server-side injection","\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fcreate-an-exclusion-group-to-exclude-users-from-server-side-injection","signature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fcreate-an-exclusion-group-to-exclude-users-from-server-side-injection",{"title":1153,"path":1154,"stem":1155},"Exclude Autoreplies from Signature insertion","\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fexclude-autoreplies-from-signature-insertion","signature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fexclude-autoreplies-from-signature-insertion",{"title":1157,"path":1158,"stem":1159},"Exclude signatures on Microsoft Planner comment emails","\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fexclude-signatures-on-microsoft-planner-comment-emails","signature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fexclude-signatures-on-microsoft-planner-comment-emails",{"title":1161,"path":1162,"stem":1163},"How Microsoft 365 server-side signatures work","\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fhow-microsoft-365-server-side-signatures-work","signature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fhow-microsoft-365-server-side-signatures-work",{"title":1165,"path":1166,"stem":1167},"How to update the group assigned for server-side injection","\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fhow-to-update-the-group-assigned-for-server-side-injection","signature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fhow-to-update-the-group-assigned-for-server-side-injection",{"title":1169,"path":1170,"stem":1171},"How to use Signature 365 together with third-party security solutions","\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fhow-to-use-signature-365-together-with-third-party-security-solutions","signature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fhow-to-use-signature-365-together-with-third-party-security-solutions",{"title":1173,"path":1174,"stem":1175},"Inserting a signature in a specific location with Server-side injection","\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Finserting-signature-at-specific-location","signature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Finserting-signature-at-specific-location",{"title":1177,"path":1178,"stem":1179},"Recreating the Signature 365 Exchange connectors","\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Frecreating-the-signature-365-exchange-connectors","signature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Frecreating-the-signature-365-exchange-connectors",{"title":1181,"path":1182,"stem":1183},"Using Server-side injection to specify the location of an inserted signature","\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fspecifying-server-side-injection-location","signature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fspecifying-server-side-injection-location",{"title":1185,"path":1186,"stem":1187},"Tasks, contacts and voting buttons are removed from internal emails sent using Signature 365 server-side signatures","\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Ftasks-contacts-voting-buttons-removed-internal-emails","signature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Ftasks-contacts-voting-buttons-removed-internal-emails",{"title":1189,"path":1190,"stem":1191},"How to trial Signature 365 when already using another signature service","\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Ftrialing-alongside-another-signature-service","signature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Ftrialing-alongside-another-signature-service",{"title":1193,"path":1194,"stem":1195},"Using Outlook message recall with Signature 365","\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fusing-outlook-message-recall-with-signature-365","signature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fusing-outlook-message-recall-with-signature-365",{"title":1197,"path":1198,"stem":1199},"Using Signature 365 with read only access to Microsoft 365","\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fusing-signature-365-with-read-only-access-to-microsoft-365","signature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fusing-signature-365-with-read-only-access-to-microsoft-365",{"title":768,"path":1201,"stem":1202,"children":1203},"\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting","signature-365\u002Fserver-side\u002Ftroubleshooting\u002Findex",[1204,1205,1209,1213,1217,1221,1225,1229,1233,1237,1241,1245],{"title":768,"path":1201,"stem":1202},{"title":1206,"path":1207,"stem":1208},"A signature is not applied to emails with large attachments","\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fa-signature-is-not-applied-to-emails-with-large-attachments","signature-365\u002Fserver-side\u002Ftroubleshooting\u002Fa-signature-is-not-applied-to-emails-with-large-attachments",{"title":1210,"path":1211,"stem":1212},"Unable to contact the Signature 365 service when using the Add-in with an on-premise mailbox","\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fadd-in-on-premise-mailbox-connection-issue","signature-365\u002Fserver-side\u002Ftroubleshooting\u002Fadd-in-on-premise-mailbox-connection-issue",{"title":1214,"path":1215,"stem":1216},"Enabling server-side injection in Signature 365","\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fenabling-server-side-injection-in-signature-365","signature-365\u002Fserver-side\u002Ftroubleshooting\u002Fenabling-server-side-injection-in-signature-365",{"title":1218,"path":1219,"stem":1220},"Non-delivery report 550 5.1.8 Access denied, bad outbound sender","\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fnon-delivery-report-550-5-1-8-access-denied-bad-outbound-sender","signature-365\u002Fserver-side\u002Ftroubleshooting\u002Fnon-delivery-report-550-5-1-8-access-denied-bad-outbound-sender",{"title":1222,"path":1223,"stem":1224},"Non-delivery report 550 5.4.1 Recipient address rejected: Access denied","\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fnon-delivery-report-550-5-4-1-recipient-address-rejected-access-denied","signature-365\u002Fserver-side\u002Ftroubleshooting\u002Fnon-delivery-report-550-5-4-1-recipient-address-rejected-access-denied",{"title":1226,"path":1227,"stem":1228},"Non-delivery report 550 5.7.1 Unable to relay this email","\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fnon-delivery-report-550-5-7-1-unable-to-relay-this-email","signature-365\u002Fserver-side\u002Ftroubleshooting\u002Fnon-delivery-report-550-5-7-1-unable-to-relay-this-email",{"title":1230,"path":1231,"stem":1232},"Non-delivery report 552 5.3.4 Header size exceeds fixed maximum size","\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fnon-delivery-report-552-5-3-4-header-size-exceeds-fixed-maximum-size","signature-365\u002Fserver-side\u002Ftroubleshooting\u002Fnon-delivery-report-552-5-3-4-header-size-exceeds-fixed-maximum-size",{"title":1234,"path":1235,"stem":1236},"Non-delivery report errors and solutions","\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fnon-delivery-report-errors-and-solutions","signature-365\u002Fserver-side\u002Ftroubleshooting\u002Fnon-delivery-report-errors-and-solutions",{"title":1238,"path":1239,"stem":1240},"Removing the Signature 365 Mailflow rule and Exchange Connectors","\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fremoving-the-signature-365-mailflow-rule-and-exchange-connectors","signature-365\u002Fserver-side\u002Ftroubleshooting\u002Fremoving-the-signature-365-mailflow-rule-and-exchange-connectors",{"title":1242,"path":1243,"stem":1244},"Server-side injection - Digital Guardian Agent X-dg headers cause 552 5.3.4 error","\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fserver-side-injection-digital-guardian-agent-x-dg-headers-cause-552-5-3-4-error","signature-365\u002Fserver-side\u002Ftroubleshooting\u002Fserver-side-injection-digital-guardian-agent-x-dg-headers-cause-552-5-3-4-error",{"title":1246,"path":1247,"stem":1248},"Signature 365 Transport Agent Debug Log File","\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fsignature-365-transport-agent-debug-log-file","signature-365\u002Fserver-side\u002Ftroubleshooting\u002Fsignature-365-transport-agent-debug-log-file",{"title":1250,"path":1251,"stem":1252,"children":1253},"Signature 365 Web Portal","\u002Fsignature-365\u002Fweb-portal","signature-365\u002Fweb-portal\u002Findex",[1254,1255,1265,1279,1305,1315,1329,1359],{"title":1250,"path":1251,"stem":1252},{"title":1256,"path":1257,"stem":1258,"children":1259},"Designing Templates","\u002Fsignature-365\u002Fweb-portal\u002Fdesigning-templates","signature-365\u002Fweb-portal\u002Fdesigning-templates\u002Findex",[1260,1261],{"title":1256,"path":1257,"stem":1258},{"title":1262,"path":1263,"stem":1264},"Using Campaigns and Disclaimers","\u002Fsignature-365\u002Fweb-portal\u002Fdesigning-templates\u002Fusing-campaigns-and-disclaimers","signature-365\u002Fweb-portal\u002Fdesigning-templates\u002Fusing-campaigns-and-disclaimers",{"title":1266,"path":1267,"stem":1268,"children":1269},"Fields","\u002Fsignature-365\u002Fweb-portal\u002Ffields","signature-365\u002Fweb-portal\u002Ffields\u002Findex",[1270,1271,1275],{"title":1266,"path":1267,"stem":1268},{"title":1272,"path":1273,"stem":1274},"Using custom fields in Signature 365","\u002Fsignature-365\u002Fweb-portal\u002Ffields\u002Fusing-custom-fields-in-signature-365","signature-365\u002Fweb-portal\u002Ffields\u002Fusing-custom-fields-in-signature-365",{"title":1276,"path":1277,"stem":1278},"Using Fields in Signature 365","\u002Fsignature-365\u002Fweb-portal\u002Ffields\u002Fusing-fields-in-signature-365","signature-365\u002Fweb-portal\u002Ffields\u002Fusing-fields-in-signature-365",{"title":1280,"path":1281,"stem":1282,"children":1283},"Integration","\u002Fsignature-365\u002Fweb-portal\u002Fintegration","signature-365\u002Fweb-portal\u002Fintegration\u002Findex",[1284,1285,1289,1293,1297,1301],{"title":1280,"path":1281,"stem":1282},{"title":1286,"path":1287,"stem":1288},"Configuring your Signature 365 Tenant to use hotlinked images","\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fconfiguring-your-signature-365-tenant-to-use-hotlinked-images","signature-365\u002Fweb-portal\u002Fintegration\u002Fconfiguring-your-signature-365-tenant-to-use-hotlinked-images",{"title":1290,"path":1291,"stem":1292},"Enabling Vcards on your Signature 365 tenant","\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fenabling-vcards-on-your-signature-365-tenant","signature-365\u002Fweb-portal\u002Fintegration\u002Fenabling-vcards-on-your-signature-365-tenant",{"title":1294,"path":1295,"stem":1296},"Registering an additional Signature 365 tenant","\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fregistering-an-additional-signature-365-tenant","signature-365\u002Fweb-portal\u002Fintegration\u002Fregistering-an-additional-signature-365-tenant",{"title":1298,"path":1299,"stem":1300},"Updating users & groups imported to Signature 365 from Microsoft 365","\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fupdating-users-groups-imported-to-signature-365-from-microsoft-365","signature-365\u002Fweb-portal\u002Fintegration\u002Fupdating-users-groups-imported-to-signature-365-from-microsoft-365",{"title":1302,"path":1303,"stem":1304},"Using hotlinked vs embedded images in Outlook","\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fusing-hotlinked-vs-embedded-images-in-outlook","signature-365\u002Fweb-portal\u002Fintegration\u002Fusing-hotlinked-vs-embedded-images-in-outlook",{"title":1306,"path":1307,"stem":1308,"children":1309},"Managing Images","\u002Fsignature-365\u002Fweb-portal\u002Fmanaging-images","signature-365\u002Fweb-portal\u002Fmanaging-images\u002Findex",[1310,1311],{"title":1306,"path":1307,"stem":1308},{"title":1312,"path":1313,"stem":1314},"What types of images are supported","\u002Fsignature-365\u002Fweb-portal\u002Fmanaging-images\u002Fwhat-types-of-images-are-supported","signature-365\u002Fweb-portal\u002Fmanaging-images\u002Fwhat-types-of-images-are-supported",{"title":1316,"path":1317,"stem":1318,"children":1319},"Signature Rules","\u002Fsignature-365\u002Fweb-portal\u002Fsignature-rules","signature-365\u002Fweb-portal\u002Fsignature-rules\u002Findex",[1320,1321,1325],{"title":1316,"path":1317,"stem":1318},{"title":1322,"path":1323,"stem":1324},"Assigning a Signature to an email alias","\u002Fsignature-365\u002Fweb-portal\u002Fsignature-rules\u002Fassigning-a-signature-to-an-email-alias","signature-365\u002Fweb-portal\u002Fsignature-rules\u002Fassigning-a-signature-to-an-email-alias",{"title":1326,"path":1327,"stem":1328},"Signatures for additional and shared mailboxes","\u002Fsignature-365\u002Fweb-portal\u002Fsignature-rules\u002Fsignatures-for-additional-and-shared-mailboxes","signature-365\u002Fweb-portal\u002Fsignature-rules\u002Fsignatures-for-additional-and-shared-mailboxes",{"title":1330,"path":1331,"stem":1332,"children":1333},"Signature Templates","\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates","signature-365\u002Fweb-portal\u002Fsignature-templates\u002Findex",[1334,1335,1339,1343,1347,1351,1355],{"title":1330,"path":1331,"stem":1332},{"title":1336,"path":1337,"stem":1338},"Getting started with the template editor","\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Fgetting-started-with-the-template-editor","signature-365\u002Fweb-portal\u002Fsignature-templates\u002Fgetting-started-with-the-template-editor",{"title":1340,"path":1341,"stem":1342},"Inserting an email address or telephone as a weblink","\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Finserting-an-email-address-or-telephone-as-a-weblink","signature-365\u002Fweb-portal\u002Fsignature-templates\u002Finserting-an-email-address-or-telephone-as-a-weblink",{"title":1344,"path":1345,"stem":1346},"Template editor menu options","\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Ftemplate-editor-menu-options","signature-365\u002Fweb-portal\u002Fsignature-templates\u002Ftemplate-editor-menu-options",{"title":1348,"path":1349,"stem":1350},"Template revisions and draft mode","\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Ftemplate-revisions-and-draft-mode","signature-365\u002Fweb-portal\u002Fsignature-templates\u002Ftemplate-revisions-and-draft-mode",{"title":1352,"path":1353,"stem":1354},"Using custom fonts in Signature 365","\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Fusing-custom-fonts-in-signature-365","signature-365\u002Fweb-portal\u002Fsignature-templates\u002Fusing-custom-fonts-in-signature-365",{"title":1356,"path":1357,"stem":1358},"Using Folders","\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Fusing-folders","signature-365\u002Fweb-portal\u002Fsignature-templates\u002Fusing-folders",{"title":768,"path":1360,"stem":1361,"children":1362},"\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting","signature-365\u002Fweb-portal\u002Ftroubleshooting\u002Findex",[1363,1364,1368,1372,1376,1380,1384,1388],{"title":768,"path":1360,"stem":1361},{"title":1365,"path":1366,"stem":1367},"How to update the Sender Policy Framework (SPF) record","\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fhow-to-update-the-sender-policy-framework-spf-record","signature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fhow-to-update-the-sender-policy-framework-spf-record",{"title":1369,"path":1370,"stem":1371},"Import Active Directory attributes into Signature 365","\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fimport-active-directory-attributes-into-signature-365","signature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fimport-active-directory-attributes-into-signature-365",{"title":1373,"path":1374,"stem":1375},"Managing multiple tenants from the Signature 365 portal","\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fmanaging-multiple-tenants-from-the-signature-365-portal","signature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fmanaging-multiple-tenants-from-the-signature-365-portal",{"title":1377,"path":1378,"stem":1379},"Multi-factor recovery process","\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fmulti-factor-recovery-process","signature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fmulti-factor-recovery-process",{"title":1381,"path":1382,"stem":1383},"Outlook add-in reports \"The request has failed....\"","\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Foutlook-add-in-reports-the-request-has-failed","signature-365\u002Fweb-portal\u002Ftroubleshooting\u002Foutlook-add-in-reports-the-request-has-failed",{"title":1385,"path":1386,"stem":1387},"Role Based Access Control in Signature 365","\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Frole-based-access-control-in-signature-365","signature-365\u002Fweb-portal\u002Ftroubleshooting\u002Frole-based-access-control-in-signature-365",{"title":1389,"path":1390,"stem":1391},"Signature 365 domain shows as \"Incomplete setup\" within Microsoft 365 Admin center","\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fsignature-365-domain-shows-as-incomplete-setup-within-microsoft-365-admin-center","signature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fsignature-365-domain-shows-as-incomplete-setup-within-microsoft-365-admin-center",[1393,1409,1628,1670,1711,1742,1753,1764,1842,1881,1934,2025,2153,2180,2209,2348,2392,2443,2486,2511,2575,2606,2706,2768,2835,2919,3002,3016,3082,3139,3198,3246,3326,3368,3401,3463,3555,3683,3695,3707,3833,4150,4180,4216,4228,4266,4278,4634,4858,4901,4951,5024,5152,5168,5204,5222,5266,5288,5338,5354,5390,5432,5466,5475,5588,5679,5786,6083,6113,6122,6181,6233,6242,6259,6281,6309,6472,6615,6685,6823,6881,6946,6997,7112,7210,7251,7307,7366,7396,7471,7508,7533,7572,7626,7658,7677,7686,7714,7770,7810,8125,8241,8260,8324,8554,8613,8622,8632,8677,8701,8741,8753,8780,8814,8865,8903,8978,8988,9053,9089,9157,9200,9386,9396,9406,9431,9448,9457,9605,9647,9657,9680,9697,9706,9748,9898,9986,10020,10101,10577,10685,10711,10723,10808,11049,11276,11565,11605,11616,11748,11845,11937,11959,12032,12076,12088,12177,12237,12302,12383,12580,12637,12680,12753,12792,12839,13096,13289,13348,13416,13472,13638,13649,13845,13879,13930,14008,14064,14253,14342,14439,14859,15206,15361,15372,15477,15504,15530,15564,15598,15610,15651,15893,15974,16166,16245,16371,16716,16793,16817,17098,17243,17427,17572,17669,17685,17697,17813,17920,18013,18111,18149,18206,18246,19297,19429,19451,19486,19549,19595,19667,19755,19845,19857,19934,20052,20145,20167,20551,20663,20736,20789,20836,20848,20876,20937,21104,21308,21470,21607,21693,21799,22123,22135,22190,22372,22421,22617,22713,22790,22969,22979,23013,23067,23189,23201,23268,23452,23495,23542,23643,23721,23759,23836,23848,23998,24010,24316,24466,24477,24596,24697,24709,24749,24860,25002,25014,25083,25184,25196,25371,25997,26009,26108,26264,26359,26455,26681,26818,27036,27048,27152,27180,27255,27386],{"id":1394,"title":122,"access":1395,"body":1396,"description":1403,"extension":1404,"featuredInSearchOrder":19,"meta":1405,"navigation":19,"path":123,"seo":1407,"stem":124,"tags":19,"__hash__":1408},"docs\u002Femail-signature-manager\u002Fexchange-transport-agent\u002Findex.md","public",{"type":1397,"value":1398,"toc":1399},"minimark",[],{"title":1400,"searchDepth":1401,"depth":1401,"links":1402},"",2,[],"Documentation for the Email Signature Manager Exchange Transport Agent","md",{"icon":1406},"i-lucide-server",{"title":122,"description":1403},"AXSc4VooMFuSki0D5HYLRKSvC-UPvI4otI-5v4-kQ_c",{"id":1410,"title":128,"access":1395,"body":1411,"description":1624,"extension":1404,"featuredInSearchOrder":19,"meta":1625,"navigation":19,"path":129,"seo":1626,"stem":130,"tags":19,"__hash__":1627},"docs\u002Femail-signature-manager\u002Fexchange-transport-agent\u002Fmanaging-the-email-signature-manager-transport-agent-registration.md",{"type":1397,"value":1412,"toc":1616},[1413,1417,1420,1425,1428,1447,1450,1460,1463,1474,1477,1488,1492,1495,1498,1506,1510,1513,1524,1527,1530,1538,1541,1545,1548,1556,1559,1567,1571,1574,1582,1584,1589,1593,1596,1604,1609,1612],[1414,1415,1416],"p",{},"All transport agents must be registered with Exchange Server to be invoked when email is processed. When the Email Signature Manager Transport Agent is installed, it is automatically registered with Exchange Server (and when uninstalled, it is automatically unregistered).",[1414,1418,1419],{},"If you need to review or manage the registration of the Email Signature Manager Transport Agent, you can do so in the Exchange Management Shell.",[1421,1422,1424],"h2",{"id":1423},"verifying-the-transport-agent-registration","Verifying the transport agent registration",[1414,1426,1427],{},"To determine if the Email Signature Manager Transport Agent is registered with Exchange Server, start an instance of Exchange Management Shell and execute the following command:",[1429,1430,1431],"note",{},[1432,1433,1437],"pre",{"className":1434,"code":1435,"language":1436,"meta":1400,"style":1400},"language-powershell shiki shiki-themes material-theme-lighter material-theme material-theme-palenight","Get-TransportAgent \"Symprex Email Signature Manager Agent\"\n","powershell",[1438,1439,1440],"code",{"__ignoreMap":1400},[1441,1442,1445],"span",{"class":1443,"line":1444},"line",1,[1441,1446,1435],{},[1414,1448,1449],{},"If the Transport Agent is registered, its details will be listed similar to the following:",[1429,1451,1452],{},[1432,1453,1458],{"className":1454,"code":1456,"language":1457,"meta":1400},[1455],"language-text","Identity                                Enabled   Priority\n--------                                -------   --------\nSymprex Email Signature Manager Agent   True      4\n","text",[1438,1459,1456],{"__ignoreMap":1400},[1414,1461,1462],{},"To view the full details of the registration, execute the following command:",[1429,1464,1465],{},[1432,1466,1468],{"className":1434,"code":1467,"language":1436,"meta":1400,"style":1400},"Get-TransportAgent \"Symprex Email Signature Manager Agent\" | fl\n",[1438,1469,1470],{"__ignoreMap":1400},[1441,1471,1472],{"class":1443,"line":1444},[1441,1473,1467],{},[1414,1475,1476],{},"To view all of the registered transport agents, execute the following command:",[1429,1478,1479],{},[1432,1480,1482],{"className":1434,"code":1481,"language":1436,"meta":1400,"style":1400},"Get-TransportAgent\n",[1438,1483,1484],{"__ignoreMap":1400},[1441,1485,1486],{"class":1443,"line":1444},[1441,1487,1481],{},[1421,1489,1491],{"id":1490},"restarting-the-exchange-transport-service","Restarting the Exchange Transport Service",[1414,1493,1494],{},"After executing any of the commands below, the Microsoft Exchange Transport Service must be restarted.",[1414,1496,1497],{},"To restart the Microsoft Exchange Transport Service, execute the following command:",[1429,1499,1500],{},[1432,1501,1504],{"className":1502,"code":1503,"language":1457,"meta":1400},[1455],"Restart-Service MSExchangeTransport\n",[1438,1505,1503],{"__ignoreMap":1400},[1421,1507,1509],{"id":1508},"registering-the-transport-agent","Registering the transport agent",[1414,1511,1512],{},"To manually register the Email Signature Manager Transport Agent with Exchange Server, start an instance of Exchange Management Shell and execute the following command:",[1429,1514,1515],{},[1432,1516,1518],{"className":1434,"code":1517,"language":1436,"meta":1400,"style":1400},"Install-TransportAgent -Name \"Symprex Email Signature Manager Agent\" -AssemblyPath \"C:\\Program Files\\Symprex\\Email Signature Manager Transport Agent\\signta.dll\" -TransportAgentFactory \"Symprex.EmailSignatureManager.TransportAgent.ESMRoutingAgentFactory\" -TransportService Hub\n",[1438,1519,1520],{"__ignoreMap":1400},[1441,1521,1522],{"class":1443,"line":1444},[1441,1523,1517],{},[1414,1525,1526],{},"Note the above command assumes the Transport Agent has been installed to the default location \"C:\\Program Files\\Symprex\\Email Signature Manager Transport Agent\". If this is not the case, adjust the -AssemblyPath parameter as required.",[1414,1528,1529],{},"The output should be similar to the following:",[1429,1531,1532],{},[1432,1533,1536],{"className":1534,"code":1535,"language":1457,"meta":1400},[1455],"Identity                                Enabled   Priority\n--------                                -------   --------\nSymprex Email Signature Manager Agent   False     4\n",[1438,1537,1535],{"__ignoreMap":1400},[1414,1539,1540],{},"If an error occurs, verify that the Transport Agent is installed. If you are running Exchange Server 2013 SP1 (equivalent to CU4), upgrade to CU5 or higher.",[1421,1542,1544],{"id":1543},"enabling-the-transport-agent","Enabling the transport agent",[1414,1546,1547],{},"Once registered, the Transport Agent must be enabled by executing the following command:",[1429,1549,1550],{},[1432,1551,1554],{"className":1552,"code":1553,"language":1457,"meta":1400},[1455],"Enable-TransportAgent \"Symprex Email Signature Manager Agent\" -TransportService Hub\n",[1438,1555,1553],{"__ignoreMap":1400},[1414,1557,1558],{},"There is no output from this cmdlet.",[1414,1560,1561,1562,1566],{},"You can verify the Transport Agent is registered and enabled using the ",[1563,1564,1565],"strong",{},"Get-TransportAgent"," cmdlet as detailed in the previous section.",[1421,1568,1570],{"id":1569},"disabling-the-transport-agent","Disabling the transport agent",[1414,1572,1573],{},"The Transport Agent can be disabled by executing the following command:",[1429,1575,1576],{},[1432,1577,1580],{"className":1578,"code":1579,"language":1457,"meta":1400},[1455],"Disable-TransportAgent \"Symprex Email Signature Manager Agent\" -TransportService Hub\n",[1438,1581,1579],{"__ignoreMap":1400},[1414,1583,1558],{},[1414,1585,1586,1587,1566],{},"You can verify the Transport Agent has been disabled using the ",[1563,1588,1565],{},[1421,1590,1592],{"id":1591},"unregistering-the-transport-agent","Unregistering the transport agent",[1414,1594,1595],{},"The Transport Agent can be unregistered by executing the following command:",[1429,1597,1598],{},[1432,1599,1602],{"className":1600,"code":1601,"language":1457,"meta":1400},[1455],"Uninstall-TransportAgent \"Symprex Email Signature Manager Agent\" -TransportService Hub\n",[1438,1603,1601],{"__ignoreMap":1400},[1414,1605,1606,1607,1566],{},"You can verify the Transport Agent has been unregistered using the ",[1563,1608,1565],{},[1414,1610,1611],{},"If you want to manually remove the Email Signature Manager Transport Agent, it is important to unregister it first, or the Microsoft Exchange Transport Service may fail to start.",[1613,1614,1615],"style",{},"html .light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html.light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html .default .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}html.dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}",{"title":1400,"searchDepth":1401,"depth":1401,"links":1617},[1618,1619,1620,1621,1622,1623],{"id":1423,"depth":1401,"text":1424},{"id":1490,"depth":1401,"text":1491},{"id":1508,"depth":1401,"text":1509},{"id":1543,"depth":1401,"text":1544},{"id":1569,"depth":1401,"text":1570},{"id":1591,"depth":1401,"text":1592},"Use Exchange Management Shell to verify, register, enable, disable, or remove the Email Signature Manager Transport Agent.",{},{"title":128,"description":1624},"PMvjFbW9hKx1oe8Hf2IveVCiGc3-CMSBuCYEzjbmFXY",{"id":1629,"title":132,"access":1395,"body":1630,"description":1666,"extension":1404,"featuredInSearchOrder":19,"meta":1667,"navigation":19,"path":133,"seo":1668,"stem":134,"tags":19,"__hash__":1669},"docs\u002Femail-signature-manager\u002Fexchange-transport-agent\u002Fold-version-after-transport-agent-upgrade.md",{"type":1397,"value":1631,"toc":1660},[1632,1636,1639,1643,1646,1650,1653,1657],[1421,1633,1635],{"id":1634},"problem","Problem",[1414,1637,1638],{},"After upgrading the Email Signature Manager Transport Agent to a newer version, Exchange Server is still using the old version. The Windows Control Panel shows the correct new version of the Transport Agent is installed.",[1421,1640,1642],{"id":1641},"reason","Reason",[1414,1644,1645],{},"The Email Signature Manager Transport Agent installer failed to restart the Exchange Transport Service.",[1421,1647,1649],{"id":1648},"solution","Solution",[1414,1651,1652],{},"To solve the problem, restart the Exchange Transport Service.",[1421,1654,1656],{"id":1655},"applies-to","Applies to",[1414,1658,1659],{},"Email Signature Manager, version 10 and later.",{"title":1400,"searchDepth":1401,"depth":1401,"links":1661},[1662,1663,1664,1665],{"id":1634,"depth":1401,"text":1635},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649},{"id":1655,"depth":1401,"text":1656},"Fix Exchange Server using an old transport agent version after upgrade by restarting the Exchange Transport Service.",{},{"title":132,"description":1666},"A4RpHePP4l899wJc4WX9X-T33iSUUbH5oIyFjH1vPz8",{"id":1671,"title":142,"access":1395,"body":1672,"description":1707,"extension":1404,"featuredInSearchOrder":19,"meta":1708,"navigation":19,"path":143,"seo":1709,"stem":144,"tags":19,"__hash__":1710},"docs\u002Femail-signature-manager\u002Ffrequently-asked-questions\u002Fare-email-signatures-visible-when-composing-emails.md",{"type":1397,"value":1673,"toc":1703},[1674,1678,1680,1684,1695],[1421,1675,1677],{"id":1676},"question","Question",[1414,1679,142],{},[1421,1681,1683],{"id":1682},"answer","Answer",[1414,1685,1686,1687,1694],{},"Yes, signatures are inserted directly below the email when composing email in Outlook for Windows, Outlook for Mac and Outlook on the Web. This works by running the Email Signature Manager Agent on users' machines. See the ",[1688,1689,1693],"a",{"href":1690,"rel":1691},"https:\u002F\u002Fdocs.symprex.com\u002Femail-signature-manager\u002Flatest\u002Fhtml\u002Findex.html?using_outlook_agent.htm",[1692],"nofollow","user's guide"," for more information.",[1414,1696,1697,1698,1702],{},"Support for other email clients requires installing the Email Signature Manager Transport Agent on Exchange Server. See the ",[1688,1699,1693],{"href":1700,"rel":1701},"https:\u002F\u002Fdocs.symprex.com\u002Femail-signature-manager\u002Flatest\u002Fhtml\u002Findex.html?signature_injection.htm",[1692]," for more information. When sending email from other email clients, signatures are added after email is sent and therefore not visible when composing email.",{"title":1400,"searchDepth":1401,"depth":1401,"links":1704},[1705,1706],{"id":1676,"depth":1401,"text":1677},{"id":1682,"depth":1401,"text":1683},"Learn when signatures appear during composition in Outlook, Outlook on the web, and other email clients.",{},{"title":142,"description":1707},"RM57bLQ7cTpzmFisQDFFVzLMIRQZTJxLa7YhSgemT6c",{"id":1712,"title":146,"access":1395,"body":1713,"description":1738,"extension":1404,"featuredInSearchOrder":19,"meta":1739,"navigation":19,"path":147,"seo":1740,"stem":148,"tags":19,"__hash__":1741},"docs\u002Femail-signature-manager\u002Ffrequently-asked-questions\u002Fcan-users-make-changes-to-the-email-signature.md",{"type":1397,"value":1714,"toc":1734},[1715,1717,1720,1722,1731],[1421,1716,1677],{"id":1676},[1414,1718,1719],{},"Can users edit the email signature?",[1421,1721,1683],{"id":1682},[1414,1723,1724,1725,1730],{},"You can configure if you want users to be able to make changes to the email signature in the Outlook Options dialog. By default, users cannot make changes to their email signature. If you allow changes, then users can make changes, and any such changes will only be overwritten if you change the Email Signature Manager template. See the ",[1688,1726,1729],{"href":1727,"rel":1728},"https:\u002F\u002Fdocs.symprex.com\u002Femail-signature-manager\u002Flatest\u002Fhtml\u002Findex.html?manage_deployment.htm",[1692],"Install Read Only"," option in the user's guide for more information.",[1414,1732,1733],{},"Users can still edit the email signature when composing an individual email. If they do so the email signature will revert to the Email Signature Manager version on the next email they compose. It is not currently technically possible to lock the signature in the compose window. Emails are saved in Sent Items including the signature, and any changes the user may have made to the signature.",{"title":1400,"searchDepth":1401,"depth":1401,"links":1735},[1736,1737],{"id":1676,"depth":1401,"text":1677},{"id":1682,"depth":1401,"text":1683},"See when users can edit deployed signatures in Outlook options or compose windows, and when changes are overwritten.",{},{"title":146,"description":1738},"CiCc0JWGThZSfwHAiXgEm9w4cBpTDKRjKfF-lTB7br4",{"id":1743,"title":136,"access":1395,"body":1744,"description":1748,"extension":1404,"featuredInSearchOrder":19,"meta":1749,"navigation":19,"path":137,"seo":1751,"stem":138,"tags":19,"__hash__":1752},"docs\u002Femail-signature-manager\u002Ffrequently-asked-questions\u002Findex.md",{"type":1397,"value":1745,"toc":1746},[],{"title":1400,"searchDepth":1401,"depth":1401,"links":1747},[],"Common questions and answers about Email Signature Manager",{"icon":1750},"i-lucide-circle-help",{"title":136,"description":1748},"8c0jpWIlQC5trCe6CPY5spzyHD2Wipcn_OsBlP00jUI",{"id":1754,"title":150,"access":1395,"body":1755,"description":1759,"extension":1404,"featuredInSearchOrder":19,"meta":1760,"navigation":19,"path":151,"seo":1762,"stem":152,"tags":19,"__hash__":1763},"docs\u002Femail-signature-manager\u002Fgeneral\u002Findex.md",{"type":1397,"value":1756,"toc":1757},[],{"title":1400,"searchDepth":1401,"depth":1401,"links":1758},[],"General information and overview for Email Signature Manager",{"icon":1761},"i-lucide-info",{"title":150,"description":1759},"q1Jm9o6o062CyONzpi3MQxKMYEqHuoXwmY52COAV8sY",{"id":1765,"title":156,"access":1395,"body":1766,"description":1838,"extension":1404,"featuredInSearchOrder":19,"meta":1839,"navigation":19,"path":157,"seo":1840,"stem":158,"tags":19,"__hash__":1841},"docs\u002Femail-signature-manager\u002Fgeneral\u002Fsupported-versions-of-email-signature-manager.md",{"type":1397,"value":1767,"toc":1836},[1768,1771,1774,1784,1787,1795,1805,1808,1819,1822,1830,1833],[1414,1769,1770],{},"Email Signature Manager is designed for On-Premises Exchange Server.",[1414,1772,1773],{},"The following versions are required for Exchange Server Subscription Edition support:",[1775,1776,1777,1781],"ul",{},[1778,1779,1780],"li",{},"Email Signature Manager 11.0 and later",[1778,1782,1783],{},"Email Signature Manager Agent 5.0 and later",[1414,1785,1786],{},"The following versions are the only versions that work with Microsoft 365 with limited support:",[1775,1788,1789,1792],{},[1778,1790,1791],{},"Email Signature Manager 10.1",[1778,1793,1794],{},"Email Signature Manager Agent 4.4",[1414,1796,1797,1800,1801,1804],{},[1563,1798,1799],{},"Important notice regarding Microsoft 365 support in Email Signature Manager:"," It is no longer feasible for Symprex to continue support for Microsoft 365 in Email Signature Manager due to changes Microsoft has planned for Outlook, Exchange Online and related APIs. Technical support for using Email Signature Manager with Microsoft 365 will end on September 30, 2026. Please contact Symprex Sales for your options to upgrade to ",[1688,1802,55],{"href":57,"rel":1803},[1692],".",[1414,1806,1807],{},"Supported versions of Email Signature Manager are:",[1775,1809,1810,1813,1816],{},[1778,1811,1812],{},"Version 11.X - end of support August 4, 2030",[1778,1814,1815],{},"Version 10.X - end of support September 30, 2026",[1778,1817,1818],{},"Version 9.X - end of support April 14, 2026",[1414,1820,1821],{},"Supported versions of Email Signature Manager Agent are:",[1775,1823,1824,1827],{},[1778,1825,1826],{},"Version 5.X - end of support August 4, 2030",[1778,1828,1829],{},"Version 4.X - end of support September 30, 2026",[1414,1831,1832],{},"Versions older than those listed above are no longer supported.",[1414,1834,1835],{},"If your license is under active maintenance, you can upgrade to the latest version at no charge.",{"title":1400,"searchDepth":1401,"depth":1401,"links":1837},[],"Check supported Email Signature Manager and Agent versions for Exchange Server Subscription Edition and limited Microsoft 365 use.",{},{"title":156,"description":1838},"viKSRT411VMXhbrGJ_E4zcqCa3DFlWgEPLxchQIo1Bg",{"id":1843,"title":13,"access":1395,"body":1844,"description":1877,"extension":1404,"featuredInSearchOrder":19,"meta":1878,"navigation":19,"path":117,"seo":1879,"stem":120,"tags":19,"__hash__":1880},"docs\u002Femail-signature-manager\u002Findex.md",{"type":1397,"value":1845,"toc":1875},[1846],[1847,1848,1849,1854,1856,1858,1862,1864,1868,1871],"categories-grid",{},[1850,1851],"category",{"description":1852,"icon":1853,"title":560,"to":561},"Installation and configuration guides for Email Signature Manager","i-lucide-settings",[1850,1855],{"description":1759,"icon":1761,"title":150,"to":151},[1850,1857],{"description":1403,"icon":1406,"title":122,"to":123},[1850,1859],{"description":1860,"icon":1861,"title":384,"to":385},"Troubleshooting guides and known issues for Email Signature Manager","i-lucide-wrench",[1850,1863],{"description":1748,"icon":1750,"title":136,"to":137},[1850,1865],{"description":1866,"icon":1867,"title":420,"to":421},"Release history for Email Signature Manager","i-lucide-tag",[1850,1869],{"description":1870,"icon":1867,"title":406,"to":407},"Release history for the Email Signature Manager Exchange Transport Agent",[1850,1872],{"description":1873,"icon":1874,"title":434,"to":435},"Documentation for the Email Signature Manager review and approval workflow","i-lucide-clipboard-check",{"title":1400,"searchDepth":1401,"depth":1401,"links":1876},[],"Browse setup, troubleshooting, FAQs, release notes, and transport agent guidance for Email Signature Manager.",{},{"title":13,"description":1877},"rJUoPOzbHQvarX6_lcNOxFBFEh6t73SYLII9_98qXxE",{"id":1882,"title":165,"access":93,"body":1883,"description":1930,"extension":1404,"featuredInSearchOrder":19,"meta":1931,"navigation":19,"path":166,"seo":1932,"stem":167,"tags":19,"__hash__":1933},"docs\u002Femail-signature-manager\u002Finternal\u002Fadditional-mobile-rules.md",{"type":1397,"value":1884,"toc":1928},[1885,1888,1891,1894,1897,1904,1907,1910,1913,1918,1920,1922],[1414,1886,1887],{},"For some devices which contain a hyperlink within the signature you will need to create a new rule which contains the HTML Code.",[1414,1889,1890],{},"Two examples of this are the Outlook app on both iOS and Android devices.",[1414,1892,1893],{},"Outlook for IOS contains a default signature of: Get Outlook for iOS",[1414,1895,1896],{},"To fix this you should create a new rule with the following:",[1414,1898,1899,1900,1903],{},"Text to Replace: 'Get ",[1438,1901,1902],{},"\u003Ca href=\"https:\u002F\u002Faka.ms\u002Fo0ukef\">Outlook for iOS\u003C\u002Fa>","'",[1414,1905,1906],{},"Rule contains HTML Code: Checked",[1414,1908,1909],{},"Rule is case sensitive: unchecked",[1414,1911,1912],{},"Outlook for android contains a default signature of: Get Outlook for android",[1414,1914,1899,1915,1903],{},[1438,1916,1917],{},"\u003Ca href=\"https:\u002F\u002Faka.ms\u002Fghei36\">Outlook for Android\u003C\u002Fa>",[1414,1919,1906],{},[1414,1921,1909],{},[1414,1923,1924,1927],{},[1563,1925,1926],{},"Note:"," If you do not see the \"Rule contains HTML Code\" option you need to upgrade Email Signature Manager 8.3.0 or above.",{"title":1400,"searchDepth":1401,"depth":1401,"links":1929},[],"Create extra mobile replacement rules when iOS or Android Outlook signatures add linked default text.",{},{"title":165,"description":1930},"aEsjDqn83PPZMA0677_d0ITJY13bqHqoon-OmQu9_4w",{"id":1935,"title":169,"access":93,"body":1936,"description":2021,"extension":1404,"featuredInSearchOrder":19,"meta":2022,"navigation":19,"path":170,"seo":2023,"stem":171,"tags":19,"__hash__":2024},"docs\u002Femail-signature-manager\u002Finternal\u002Fagent-command-line-switches.md",{"type":1397,"value":1937,"toc":2019},[1938,1941,2006,2009,2012],[1414,1939,1940],{},"Below is a list of command line switches for the agent when running the executable version of the agent,",[1942,1943,1945],"table",{"border":1444,"cellPadding":1944,"cellSpacing":1944,"summary":1400,"title":1400},"0",[1946,1947,1948,1958,1966,1974,1982,1990,1998],"tbody",{},[1949,1950,1951,1955],"tr",{},[1952,1953,1954],"td",{},"\u002Furl",[1952,1956,1957],{},"Specifies the URL of the web service (can be EWS, CAS or ESM Web Service) that the Agent will use",[1949,1959,1960,1963],{},[1952,1961,1962],{},"\u002Fserver",[1952,1964,1965],{},"Specifies the name of the SQL Server to which the Agent will connect",[1949,1967,1968,1971],{},[1952,1969,1970],{},"\u002Fdatabase",[1952,1972,1973],{},"Specifies the name of the database the Agent will use",[1949,1975,1976,1979],{},[1952,1977,1978],{},"\u002Fuser",[1952,1980,1981],{},"Specifies the login name for connecting to SQL Server (if omitted, uses integrated security)",[1949,1983,1984,1987],{},[1952,1985,1986],{},"\u002Fpassword",[1952,1988,1989],{},"Specifies the password for connecting to SQL Server (if omitted, uses integrated security)",[1949,1991,1992,1995],{},[1952,1993,1994],{},"\u002Fupdateandexit",[1952,1996,1997],{},"Specifies that the Agent will perform one update cycle and then exit immediately",[1949,1999,2000,2003],{},[1952,2001,2002],{},"\u002Fhidetrayicon",[1952,2004,2005],{},"Specifies that the Agent icon will not be displayed in the system tray",[1414,2007,2008],{},"Here are some common use cases:",[1414,2010,2011],{},"To force the agent to use a specific CAS: SignAgent.exe\u002Furl=cas:\u002F\u002Fex1612.dm1612.local",[1414,2013,2014,2015],{},"To force the agent to connect to EWS: SignAgent.exe\u002Furl=",[1688,2016,2017],{"href":2017,"rel":2018},"https:\u002F\u002Foutlook.office365.com\u002FEWS\u002FExchange.asmx",[1692],{"title":1400,"searchDepth":1401,"depth":1401,"links":2020},[],"Reference executable agent command-line switches for service URLs, database connections, update-and-exit, and tray icon behavior.",{},{"title":169,"description":2021},"xSRXmProh_lRPocAt9e3qiGSrls41dHmDTvE2sjOf8o",{"id":2026,"title":173,"access":93,"body":2027,"description":2149,"extension":1404,"featuredInSearchOrder":19,"meta":2150,"navigation":19,"path":174,"seo":2151,"stem":175,"tags":19,"__hash__":2152},"docs\u002Femail-signature-manager\u002Finternal\u002Fagent-fails-to-connect-to-cas-due-to-old-or-incorrect-scp.md",{"type":1397,"value":2028,"toc":2147},[2029,2032,2039,2042,2045,2048,2051,2054,2057,2064,2067,2070,2073,2076,2079,2082,2085,2088,2091,2098,2101,2104,2107,2110,2113,2144],[1414,2030,2031],{},"If there is an old SCP entry hanging around from an old server in Active Directory, then the invalid entry needs to be removed.",[1414,2033,2034,2035,2038],{},"Please save the following to a file called ",[1563,2036,2037],{},"listscp.vbs",":",[1414,2040,2041],{},"Set Conn = createobject(\"ADODB.Connection\")",[1414,2043,2044],{},"Set Com = createobject(\"ADODB.Command\")",[1414,2046,2047],{},"Set RootDSE = GetObject(\"LDAP:\u002F\u002FRootDSE\")",[1414,2049,2050],{},"NamingContext = RootDSE.Get(\"defaultNamingContext\")",[1414,2052,2053],{},"Conn.Provider = \"ADsDSOObject\"",[1414,2055,2056],{},"Conn.Open \"ADs Provider\"",[1414,2058,2059,2060,2063],{},"Query = \"",[1438,2061,2062],{},"\u003CLDAP:\u002F\u002F\" & NamingContext & \">",";(objectClass=serviceConnectionPoint);cn,distinguishedName;subtree\"",[1414,2065,2066],{},"Com.ActiveConnection = Conn",[1414,2068,2069],{},"Com.CommandText = Query",[1414,2071,2072],{},"Set Rs = Com.Execute",[1414,2074,2075],{},"While Not Rs.EOF",[1414,2077,2078],{},"If Rs.Fields(\"cn\") = \"Email Signature Manager Client Access Service\" Then",[1414,2080,2081],{},"WScript.Echo Rs.Fields(\"distinguishedName\")",[1414,2083,2084],{},"End If",[1414,2086,2087],{},"Rs.MoveNext",[1414,2089,2090],{},"Wend",[1414,2092,2093,2094,2097],{},"Please open a ",[1563,2095,2096],{},"Command Prompt"," and run the script like this:",[1414,2099,2100],{},"cscript listscp.vbs",[1414,2102,2103],{},"Example output:",[1414,2105,2106],{},"CN=Email Signature Manager Client Access Service,CN=EX1008,OU=Domain Controllers,DC=dm1008,DC=local",[1414,2108,2109],{},"CN=Email Signature Manager Client Access Service,CN=W7X86O2010X86,CN=Computers,DC=dm1008,DC=local",[1414,2111,2112],{},"Remove the old or incorrect entry as follows:",[2114,2115,2116,2126,2139],"ol",{},[1778,2117,2118,2119,2122,2123,1804],{},"Open ",[1563,2120,2121],{},"ADSI Edit"," by running ",[1563,2124,2125],{},"adsiedit.msc",[1778,2127,2128,2129,2131,2132,2135,2136,1804],{},"Right-click the ",[1563,2130,2121],{}," node, click ",[1563,2133,2134],{},"Connect to..."," and connect to the ",[1563,2137,2138],{},"Default naming context",[1778,2140,2141,2142,1804],{},"Expand the nodes from DN of the SCP that needs to be removed using the output from ",[1563,2143,2037],{},[1414,2145,2146],{},"This will fix the problem.",{"title":1400,"searchDepth":1401,"depth":1401,"links":2148},[],"Remove stale Service Connection Point entries so the agent connects to the correct Client Access Service.",{},{"title":173,"description":2149},"VcDFSUNpz_kcZRBZG7ZC0LEuzxTsVDFvUov2NJXwdRg",{"id":2154,"title":177,"access":93,"body":2155,"description":2176,"extension":1404,"featuredInSearchOrder":19,"meta":2177,"navigation":19,"path":178,"seo":2178,"stem":179,"tags":19,"__hash__":2179},"docs\u002Femail-signature-manager\u002Finternal\u002Fagent-msi-installer-switches.md",{"type":1397,"value":2156,"toc":2174},[2157,2160,2168,2171],[1414,2158,2159],{},"Email Signature Manager (and MSI Agent) support the default MSI Switches for installing.",[1414,2161,2162,2163],{},"You can find a list of MSI Switches: ",[1688,2164,2167],{"href":2165,"rel":2166},"https:\u002F\u002Fdocs.microsoft.com\u002Fen-us\u002Fwindows\u002Fdesktop\u002Fmsi\u002Fstandard-installer-command-line-options",[1692],"https:\u002F\u002Fdocs.microsoft.com\u002F",[1414,2169,2170],{},"Some common use cases for this:",[1414,2172,2173],{},"Generate a log file while installing the agent: msiexec.exe\u002Fa SignAgent-3.0.0.msi \u002Fqn \u002FL*V \"c:\\temp\\log.log\"",{"title":1400,"searchDepth":1401,"depth":1401,"links":2175},[],"Use standard MSI switches to install the Email Signature Manager Agent and generate installation logs.",{},{"title":177,"description":2176},"4stOTxQCOrc_roatYg706eERRuq1WFT9rFGlo244e2M",{"id":2181,"title":181,"access":93,"body":2182,"description":2205,"extension":1404,"featuredInSearchOrder":19,"meta":2206,"navigation":19,"path":182,"seo":2207,"stem":183,"tags":19,"__hash__":2208},"docs\u002Femail-signature-manager\u002Finternal\u002Fagent-optional-command-line-arguments.md",{"type":1397,"value":2183,"toc":2203},[2184,2187,2189,2192,2194,2197,2200],[1414,2185,2186],{},"The agent supports the following optional command line arguments:",[1414,2188,1994],{},[1414,2190,2191],{},"Make the agent update Outlook signatures and exit instead of running in the background.",[1414,2193,2002],{},[1414,2195,2196],{},"Make the agent hide the system tray icon.",[1414,2198,2199],{},"\u002Fupdateinterval",[1414,2201,2202],{},"Set the agent update interval in hours.",{"title":1400,"searchDepth":1401,"depth":1401,"links":2204},[],"Review optional agent arguments for update-and-exit, hidden tray icons, and custom update intervals.",{},{"title":181,"description":2205},"ZQiiCQxP6vWU2TLaH3YbceyeoUyv_AChsEi0Fq-O6fc",{"id":2210,"title":185,"access":93,"body":2211,"description":2344,"extension":1404,"featuredInSearchOrder":19,"meta":2345,"navigation":19,"path":186,"seo":2346,"stem":187,"tags":19,"__hash__":2347},"docs\u002Femail-signature-manager\u002Finternal\u002Fagent-registry-values.md",{"type":1397,"value":2212,"toc":2342},[2213,2216,2219,2301,2304,2309,2312,2315,2318,2323,2326,2329,2332,2339],[1414,2214,2215],{},"All of the agent options are available either within Email Signature Manager (under \"Configuration -> Deployment Options\") or within the Agent configuration menu. It is possible for some of these to be configured by setting registry values. It is important to note some of these will be overwritten when the agent next pulls the signatures from the server.",[1414,2217,2218],{},"You can manually added these value and restart the agent, You can also push out this setting via batch file or GPO.",[1942,2220,2221],{"border":1444,"cellPadding":1944,"cellSpacing":1944,"summary":1400,"title":1400},[1946,2222,2223,2234,2245,2255,2265,2275],{},[1949,2224,2225,2228,2231],{},[1952,2226,2227],{},"Key Location",[1952,2229,2230],{},"Key (type)",[1952,2232,2233],{},"Description",[1949,2235,2236,2239,2242],{},[1952,2237,2238],{},"HKCU\\Software\\Symprex\\Email Signature Manager Agent\\",[1952,2240,2241],{},"Profile Name (string)",[1952,2243,2244],{},"Specifies the name of the outlook profile the Agent will use",[1949,2246,2247,2249,2252],{},[1952,2248,2238],{},[1952,2250,2251],{},"Web Service Url (string)",[1952,2253,2254],{},"Specifies the location where the Agent will attempt to pull signatures from.",[1949,2256,2257,2259,2262],{},[1952,2258,2238],{},[1952,2260,2261],{},"Hide Tray Icon (string)",[1952,2263,2264],{},"Specifies the agent to hide the icon from the system tray. (values: yes\u002Fno)",[1949,2266,2267,2269,2272],{},[1952,2268,2238],{},[1952,2270,2271],{},"Suppress Authentication Error Popup",[1952,2273,2274],{},"Specifies the agent to hide Authentication errors (when connecting to EWS) (values: yes\u002Fno)",[1949,2276,2277,2293,2298],{},[1952,2278,2281],{"dir":2279,"style":2280},"ltr","null",[1441,2282,2284],{"dir":2279,"style":2283},"color: rgb(24, 50, 71); font-family: arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;",[1441,2285,2286,2292],{"dir":2279,"style":2283},[1563,2287,2288],{},[2289,2290,2291],"u",{"dir":2279},"HKLM","\\SOFTWARE\\Symprex\\Email Signature Manager Agent\\",[1952,2294,2295],{"dir":2279,"style":2280},[1441,2296,2297],{"dir":2279,"style":2283},"Listening Port Range (DWORD)",[1952,2299,2300],{"dir":2279,"style":2280},"[number of ports (Default is 25)]",[1414,2302,2303],{},"Some common use cases for this are:",[1414,2305,2306],{},[1563,2307,2308],{},"Set specific outlook profile for agent to use:",[1414,2310,2311],{},"Location: HKCU\\Software\\Symprex\\Email Signature Manager Agent",[1414,2313,2314],{},"Key: Profile Name (string)",[1414,2316,2317],{},"Data: {Outlook profile name}",[1414,2319,2320],{},[1563,2321,2322],{},"Force agent to connect to specific ESM CAS or EWS Server",[1414,2324,2325],{},"Location: HKCU\\Software\\Symprex\\Email SignatureManager Agent",[1414,2327,2328],{},"Key: \"Web Service Url\"(String Value)",[1414,2330,2331],{},"Data: {value to your ESM CAS\u002Fexchange.asmx file}",[1414,2333,2334,2335],{},"Example: Data: ",[1688,2336,2337],{"href":2337,"rel":2338},"https:\u002F\u002Foutlook.office365.com\u002Fews\u002Fexchange.asmx",[1692],[1414,2340,2341],{},"Example: Data: cas:\u002F\u002Fsrv2012r2.domain2012r2.local",{"title":1400,"searchDepth":1401,"depth":1401,"links":2343},[],"Find agent registry keys for profile, web service, tray icon, and related deployment settings.",{},{"title":185,"description":2344},"HX2jNHMY_mNOsUD16Nr-Wuif0m0s_l4KxeLoOju8xqg",{"id":2349,"title":189,"access":93,"body":2350,"description":2388,"extension":1404,"featuredInSearchOrder":19,"meta":2389,"navigation":19,"path":190,"seo":2390,"stem":191,"tags":19,"__hash__":2391},"docs\u002Femail-signature-manager\u002Finternal\u002Fagent-reporting-need-admin-approval.md",{"type":1397,"value":2351,"toc":2383},[2352,2354,2357,2364,2366,2375,2378,2380],[1421,2353,1635],{"id":1634},[1414,2355,2356],{},"When the agent attempts to connect via Exchange Web Services the agent may report it requires admin approval for example:",[1414,2358,2359],{},[2360,2361],"img",{"alt":2362,"src":2363},"Email Signature Manager agent error message requiring admin approval for Exchange Web Services","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Fknown-issues\u002Fagent-reporting-need-admin-approval\u002Fesm-agent-ews-admin-approval-error.png",[1421,2365,1649],{"id":1648},[1414,2367,2368,2369,2374],{},"Login to the ",[1688,2370,2373],{"href":2371,"rel":2372},"https:\u002F\u002Fportal.azure.com",[1692],"Azure Portal"," and navigate to Azure Active Directory -> Enterprise Applications -> Symprex Email Signature Manager Agent -> Permissions and select \"Grant Admin Consent for [tenant]\".",[1414,2376,2377],{},"This will approve the agent for all users to use within the tenant.",[1421,2379,1656],{"id":1655},[1414,2381,2382],{},"Email Signature Manager agent 3 and above.",{"title":1400,"searchDepth":1401,"depth":1401,"links":2384},[2385,2386,2387],{"id":1634,"depth":1401,"text":1635},{"id":1648,"depth":1401,"text":1649},{"id":1655,"depth":1401,"text":1656},"Resolve EWS admin approval errors by granting tenant consent for the Email Signature Manager Agent.",{},{"title":189,"description":2388},"T8rxjQUjeStgh161oQKoPLyHwExGIooefMy2AvlwwEE",{"id":2393,"title":193,"access":93,"body":2394,"description":2439,"extension":1404,"featuredInSearchOrder":19,"meta":2440,"navigation":19,"path":194,"seo":2441,"stem":195,"tags":19,"__hash__":2442},"docs\u002Femail-signature-manager\u002Finternal\u002Fcertificate-validation-checks-in-on-prem-products.md",{"type":1397,"value":2395,"toc":2437},[2396,2399,2405,2408,2414,2417],[1414,2397,2398],{},"You can alter how the on-prem apps validate certificates by setting values in",[1432,2400,2403],{"className":2401,"code":2402,"language":1457,"meta":1400},[1455],"HKEY_LOCAL_MACHINE\\SOFTWARE\\Symprex\\Common.\n",[1438,2404,2402],{"__ignoreMap":1400},[1414,2406,2407],{},"Specifically, you can set the",[1432,2409,2412],{"className":2410,"code":2411,"language":1457,"meta":1400},[1455],"Certificate Validation Mode\n",[1438,2413,2411],{"__ignoreMap":1400},[1414,2415,2416],{},"value as follows:",[1775,2418,2419,2425,2431],{},[1778,2420,2421,2424],{},[1438,2422,2423],{},"All",": validate all certificates (this is the default)",[1778,2426,2427,2430],{},[1438,2428,2429],{},"Microsoft",": only valid Microsoft certificates",[1778,2432,2433,2436],{},[1438,2434,2435],{},"None",": do not validate certificates (how the code behaved prior to the Franklin releases).",{"title":1400,"searchDepth":1401,"depth":1401,"links":2438},[],"Configure certificate validation behavior for Symprex on-premises products using Common registry settings.",{},{"title":193,"description":2439},"P5IslBib4fvBTwd2vgHl0IcJTglXH1SC7AT8v4IeKbA",{"id":2444,"title":197,"access":93,"body":2445,"description":2482,"extension":1404,"featuredInSearchOrder":19,"meta":2483,"navigation":19,"path":198,"seo":2484,"stem":199,"tags":19,"__hash__":2485},"docs\u002Femail-signature-manager\u002Finternal\u002Fchange-number-of-threads-email-signature-manager-service-uses.md",{"type":1397,"value":2446,"toc":2480},[2447,2450,2453,2459,2465,2471,2477],[1414,2448,2449],{},"The default number of threads Email Signature Manager will use is 5 Threads",[1414,2451,2452],{},"You can reduce\u002Fincrease the number of threads Email Signature Manager is using by:",[1414,2454,2455,2458],{},[1563,2456,2457],{},"Key:"," HKEY_LOCAL_MACHINE\\SOFTWARE\\Symprex\\Email Signature Manager Service",[1414,2460,2461,2464],{},[1563,2462,2463],{},"Setting:"," Process Users Thread Count",[1414,2466,2467,2470],{},[1563,2468,2469],{},"Type:"," DWORD",[1414,2472,2473,2476],{},[1563,2474,2475],{},"Value:"," 0",[1414,2478,2479],{},"You can change the value to the number of threads you want Email Signature Manager to use. This is useful if AD is timing out.",{"title":1400,"searchDepth":1401,"depth":1401,"links":2481},[],"Adjust the Email Signature Manager Service thread count through the Process Users Thread Count registry setting.",{},{"title":197,"description":2482},"aexVv-I1dDfNnWKKDPefTCmM4qeOZbj2shU2ZfWDxck",{"id":2487,"title":201,"access":93,"body":2488,"description":2507,"extension":1404,"featuredInSearchOrder":19,"meta":2508,"navigation":19,"path":202,"seo":2509,"stem":203,"tags":19,"__hash__":2510},"docs\u002Femail-signature-manager\u002Finternal\u002Fconfiguration-file-location.md",{"type":1397,"value":2489,"toc":2505},[2490,2493,2496,2499,2502],[1414,2491,2492],{},"The mac agent will attempt to write the configuration file to:",[1414,2494,2495],{},"\u002FLibrary\u002FSymprex\u002FEmail Signature Manager Agent\u002FSymprex Email Signature Manager Agent.plist",[1414,2497,2498],{},"\u002FLibrary\u002FSymprex\u002FEmail Signature Manager Agent\u002FSymprex Email Signature Manager Agent.txt",[1414,2500,2501],{},"\u002FUsers\u002F[user]\u002FLibrary\u002FApplication Support\u002FSymprex\u002FEmail Signature Manager Agent\u002FSymprex Email Signature Manager Agent.txt",[1414,2503,2504],{},"If the agent does not appear to be picking up the configuration file ensure the user has both read and write access to this file.",{"title":1400,"searchDepth":1401,"depth":1401,"links":2506},[],"Find mac agent configuration file locations and verify users can read and write the files.",{},{"title":201,"description":2507},"KLj3y_-GJ8K38-bczQC_5mtvZPbu22eIPQIWeZANzCM",{"id":2512,"title":205,"access":93,"body":2513,"description":2571,"extension":1404,"featuredInSearchOrder":19,"meta":2572,"navigation":19,"path":206,"seo":2573,"stem":207,"tags":19,"__hash__":2574},"docs\u002Femail-signature-manager\u002Finternal\u002Fdatabase-corruption.md",{"type":1397,"value":2514,"toc":2569},[2515,2518],[1414,2516,2517],{},"If Email Signature Manager is using the built-in MDB database, complete these recovery steps:",[2114,2519,2520,2525,2535,2540,2546,2553,2559,2562,2566],{},[1778,2521,2522,2523,1804],{},"Close ",[1563,2524,13],{},[1778,2526,2527,2528,2531,2532,1804],{},"Stop both ",[1563,2529,2530],{},"Symprex Email Signature Manager"," services in ",[1438,2533,2534],{},"services.msc",[1778,2536,2118,2537,1804],{},[1438,2538,2539],{},"C:\\ProgramData\\Symprex\\",[1778,2541,2542,2543,1804],{},"Take a backup copy of ",[1438,2544,2545],{},"Symprex.EmailSignatureManager.Database.mdb",[1778,2547,2548,2549,2552],{},"Open the ",[1438,2550,2551],{},".mdb"," file in Microsoft Access. If needed, copy it to another workstation that has Access installed.",[1778,2554,2555,2556,1804],{},"Run ",[1563,2557,2558],{},"Compact and Repair Database",[1778,2560,2561],{},"If you repaired the database on another workstation, copy the repaired file back to the original location.",[1778,2563,2118,2564,1804],{},[1563,2565,13],{},[1778,2567,2568],{},"Start both Symprex services again.",{"title":1400,"searchDepth":1401,"depth":1401,"links":2570},[],"Repair steps for the built-in Email Signature Manager MDB database after corruption.",{},{"title":205,"description":2571},"nB5tlQr5uLs3tnQBBXfv-6AUkkyh5MVF4-cUYnmKOV0",{"id":2576,"title":209,"access":93,"body":2577,"description":2602,"extension":1404,"featuredInSearchOrder":19,"meta":2603,"navigation":19,"path":210,"seo":2604,"stem":211,"tags":19,"__hash__":2605},"docs\u002Femail-signature-manager\u002Finternal\u002Fdisable-user-access-control.md",{"type":1397,"value":2578,"toc":2600},[2579,2582,2585,2588,2591,2594,2597],[1414,2580,2581],{},"If User Access Control has been enabled and you are unable to make any changes in Email Signature Manager complete the following:",[1414,2583,2584],{},"Using Manager Mode, User Access Control has been enabled and you are unable to make any changes you will need to re-open Email Signature Manager on the server as a Domain Administrator.",[1414,2586,2587],{},"You can also disable the User Access Control by opening the database editing the settings table and setting the following:",[1414,2589,2590],{},"Row: EnableAccessControl",[1414,2592,2593],{},"Value: 0",[1414,2595,2596],{},"0 = Disabled",[1414,2598,2599],{},"1 = Enabled",{"title":1400,"searchDepth":1401,"depth":1401,"links":2601},[],"Disable Email Signature Manager access control when administrators can no longer make application changes.",{},{"title":209,"description":2602},"XiXQ_jjbq35CL54C0xvliOfde8a3R1OcEmuv-6r2X48",{"id":2607,"title":213,"access":93,"body":2608,"description":2702,"extension":1404,"featuredInSearchOrder":19,"meta":2703,"navigation":19,"path":214,"seo":2704,"stem":215,"tags":19,"__hash__":2705},"docs\u002Femail-signature-manager\u002Finternal\u002Femail-signature-manager-agent-cannot-support-microsoft-one-outlook.md",{"type":1397,"value":2609,"toc":2697},[2610,2614,2617,2620,2623,2626,2628,2631,2634,2636,2639,2642,2645,2652,2659,2666,2669,2675,2678,2694],[1421,2611,2613],{"id":2612},"background","Background",[1414,2615,2616],{},"In May 2023, Microsoft started to introduce the new version of Outlook for Office 365 subscriptions.",[1414,2618,2619],{},"This has currently been made available to the release preview ring of Office 365, and can be enabled by end users if you have not specifically blocked this through Exchange Online Powershell or Group Policy configuration.",[1414,2621,2622],{},"One Outlook consolidates a number of differing Outlook codebases into a single application.",[1429,2624,2625],{},"This change does not affect the Signature 365 Outlook Add-in, or perpetually licenced versions of Office (2016 \u002F 2019 \u002F 2021)",[1421,2627,1635],{"id":1634},[1414,2629,2630],{},"This version of Outlook now uses roaming signatures for users signatures, storing these on Office 365. As signatures are no longer stored locally on the machine, the Email Signature Manager Agent is unable to set signatures if you are using the updated version of Outlook 365.",[1414,2632,2633],{},"The new version of Outlook 365 also prevents the use of COM addins, although this feature does not affect the Email Signature Manager Agent.",[1421,2635,1649],{"id":1648},[1414,2637,2638],{},"Currently the only solution to apply signatures for Outlook 365 installations once the application is forced to update by Microsoft is to migrate to our cloud solution, Signature 365. Microsoft have currently given no indication with regard to a rollout date to the release version of Office 365.",[1414,2640,2641],{},"Before the updated version is released, it is possible to use either the Office Deployment Tool or Group Policy to define a version for you Office 365 clients to update to.",[1429,2643,2644],{},"Symprex only recommends preventing updates to Office 365 software for a limited period of time as this can prevent the installation of important security patches and updates, and may result in software being unable to connect to Exchange Online in extreme circumstances.",[1414,2646,2647,2648,2651],{},"This can be done using the ",[1563,2649,2650],{},"TargetVersion"," update setting to prevent Office 365 apps from updating past a particular version. Please see the following article on how to achieve this.",[1414,2653,2654],{},[1688,2655,2658],{"href":2656,"rel":2657},"https:\u002F\u002Flearn.microsoft.com\u002Fen-us\u002Fdeployoffice\u002Fupdates\u002Fconfigure-update-settings-microsoft-365-apps",[1692],"Configure update settings for Microsoft 365 Apps - Deploy Office | Microsoft Learn",[1414,2660,2661,2662,2665],{},"It is also possible to disable the ",[1563,2663,2664],{},"Try the New Outlook"," button within the Outlook app itself in a number of ways.",[1414,2667,2668],{},"Disabling access to new Outlook via Exchange Online Powershell.",[1414,2670,2671],{},[1688,2672,2673],{"href":2673,"rel":2674},"https:\u002F\u002Flearn.microsoft.com\u002Fen-us\u002Fexchange\u002Fclients-and-mobile-in-exchange-online\u002Foutlook-on-the-web\u002Fenable-disable-employee-access-new-outlook",[1692],[1414,2676,2677],{},"Using Group Policy to assign the following registry key to your users.",[1429,2679,2680,2685,2688,2691],{},[2681,2682,2684],"h4",{"id":2683},"registry-key","Registry Key",[1414,2686,2687],{},"HKEY_CURRENT_USER\\Software\\Microsoft\\Office\\16.0\\Outlook\\Options\\General",[1414,2689,2690],{},"DWORD: HideNewOutlookToggle",[1414,2692,2693],{},"Value: 1",[1414,2695,2696],{},"Version 2304 (Build 16327.20247 Click to Run) is currently known to function with the locally stored version of signatures. This article will be updated with the last known version of Office 365 to allow this functionality.",{"title":1400,"searchDepth":1401,"depth":1401,"links":2698},[2699,2700,2701],{"id":2612,"depth":1401,"text":2613},{"id":1634,"depth":1401,"text":1635},{"id":1648,"depth":1401,"text":1649},"Understand why the agent cannot manage signatures in New Outlook and how to block One Outlook.",{},{"title":213,"description":2702},"4r60fB8t0WtU01UyM7ohdc_SYhNnhUQF36sL58n1NyA",{"id":2707,"title":217,"access":93,"body":2708,"description":2764,"extension":1404,"featuredInSearchOrder":19,"meta":2765,"navigation":19,"path":218,"seo":2766,"stem":219,"tags":19,"__hash__":2767},"docs\u002Femail-signature-manager\u002Finternal\u002Femail-signature-manager-registry-settings.md",{"type":1397,"value":2709,"toc":2762},[2710,2713,2716,2719,2722,2725,2728,2730,2733,2735,2738,2740,2743,2745,2748,2750,2753,2755,2758,2760],[1414,2711,2712],{},"Key: HKEY_LOCAL_MACHINE\\SOFTWARE\\Symprex\\Email Signature Manager",[1414,2714,2715],{},"Value Name: Enable Send-by-Email Attachment Configuration",[1414,2717,2718],{},"Value Type: DWORD",[1414,2720,2721],{},"Value Setting: 0 or 1",[1414,2723,2724],{},"Key: HKEY_LOCAL_MACHINE\\SOFTWARE\\Symprex\\Email Signature Manager Service",[1414,2726,2727],{},"Value: Maximum Upload Attempts",[1414,2729,2718],{},[1414,2731,2732],{},"Value Setting: 0 (to disable) or up to 65,535 (number of upload attempts on failed upload)",[1414,2734,2724],{},[1414,2736,2737],{},"Value Name: Process Users Thread Count",[1414,2739,2718],{},[1414,2741,2742],{},"Value Setting: 0 (to disable) or greater to set the number of threads (default is 3)",[1414,2744,2724],{},[1414,2746,2747],{},"Value Name: Maximum RTF Signature Size",[1414,2749,2718],{},[1414,2751,2752],{},"Value Setting: The maximum size, in bytes, for the RTF signature (default is 2Mb), or zero to disable the mechanism (i.e. no check is made on the size)",[1414,2754,2724],{},[1414,2756,2757],{},"Value Name: Disable Deployment Cleanup",[1414,2759,2718],{},[1414,2761,2721],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":2763},[],"Reference Email Signature Manager registry settings for attachments, upload attempts, and other server options.",{},{"title":217,"description":2764},"8nWnrBAWtuyae8OMWVPVto6kLvt-Cb7MO6dKkpjJiP8",{"id":2769,"title":221,"access":93,"body":2770,"description":2831,"extension":1404,"featuredInSearchOrder":19,"meta":2832,"navigation":19,"path":222,"seo":2833,"stem":223,"tags":19,"__hash__":2834},"docs\u002Femail-signature-manager\u002Finternal\u002Fensure-a-signatures-is-being-generated-for-the-user.md",{"type":1397,"value":2771,"toc":2829},[2772,2775],[1414,2773,2774],{},"For the agent to deploy the signature the service needs to pre-generate the users signature. This document will assist in troubleshooting issues with the service generating the users signature.",[2114,2776,2777,2788,2795,2802,2809,2821],{},[1778,2778,2779,2780],{},"After adding the user for Deployment we need to force the service to generate the signatures. The service will automatically run periodically (4 hours by default). You can force this to happen using the \"Update All\" option on the ribbon menu.\n",[1775,2781,2782],{},[1778,2783,2784],{},[2360,2785],{"alt":2786,"src":2787},"Email Signature Manager ribbon menu showing Update All option","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Fensure-a-signatures-is-being-generated-for-the-user\u002Fesm-ribbon-update-all-button.png",[1778,2789,2790,2791],{},"After selecting \"Update All\" on the status bar you should see the service processing the request.",[2360,2792],{"alt":2793,"src":2794},"Email Signature Manager status bar showing service processing request","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Fensure-a-signatures-is-being-generated-for-the-user\u002Fesm-service-processing-status-bar.png",[1778,2796,2797,2798],{},"After the service becomes idle is has finished processing the request.",[2360,2799],{"alt":2800,"src":2801},"Email Signature Manager status bar showing service idle after processing","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Fensure-a-signatures-is-being-generated-for-the-user\u002Fesm-service-idle-after-processing.png",[1778,2803,2804,2805],{},"From the ribbon menu if you select the status monitor.",[2360,2806],{"alt":2807,"src":2808},"Email Signature Manager ribbon menu showing Status Monitor option","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Fensure-a-signatures-is-being-generated-for-the-user\u002Fesm-ribbon-status-monitor-option.png",[1778,2810,2811,2812,2816,2817],{},"You should then see the user appearing in this list with the \"Service Result\" appearing \"ok\". If you are not seeing the user in this list or the \"Service Result\" is showing \"Error\" please go to \"",[1688,2813,343],{"href":2814,"rel":2815},"https:\u002F\u002Fsupport.symprex.com\u002Fa\u002Fsolutions\u002Farticles\u002F1000290962",[1692],"\".",[2360,2818],{"alt":2819,"src":2820},"Email Signature Manager Status Monitor showing user with ok service result","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Fensure-a-signatures-is-being-generated-for-the-user\u002Fesm-status-monitor-user-ok-result.png",[1778,2822,2823,2824,2828],{},"You have now completed Step 2 of ",[1688,2825,351],{"href":2826,"rel":2827},"https:\u002F\u002Fsupport.symprex.com\u002Fa\u002Fsolutions\u002Farticles\u002F1000290957",[1692],". If you are still having issues please continue to Step 3.",{"title":1400,"searchDepth":1401,"depth":1401,"links":2830},[],"Troubleshoot service-side signature generation before deployment by forcing updates and checking Status Monitor results.",{},{"title":221,"description":2831},"WuEH3gE3BXyt0dBSefqRwEQOSN8hLTknr90HMxAqWHg",{"id":2836,"title":225,"access":93,"body":2837,"description":2915,"extension":1404,"featuredInSearchOrder":19,"meta":2916,"navigation":19,"path":226,"seo":2917,"stem":227,"tags":19,"__hash__":2918},"docs\u002Femail-signature-manager\u002Finternal\u002Fensure-the-agent-is-deploying-the-signature.md",{"type":1397,"value":2838,"toc":2913},[2839,2842,2845,2848,2851,2854,2883],[1414,2840,2841],{},"The agent can currently download the signatures by either of the following methods:",[1414,2843,2844],{},"- When the agent is inside the office the agent will attempt to download the signature via the Email Signature Manager Client Access Service.",[1414,2846,2847],{},"- If the agent is outside the office or is unable to find an Email Signature Manager Service Connection Point the agent will fall back to use Exchange Web Services to download the signatures from.",[1414,2849,2850],{},"Below are the steps to assist with troubleshooting issues.",[1414,2852,2853],{},"When troubleshooting the agent the first thing to look for is where the agent is connected to.. In order to find this if you double click on the agent from the system tray you should be presented with the agent status window..",[2114,2855,2856,2863,2870,2873,2880],{},[1778,2857,2858,2859],{},"From the agent status window if you look at the Update URL you will see the agent will either start with cas:\\\\ or http(s):\u002F\u002F. If the agent starts with cas:\\\\ then it is connected directly to where the Email Signature Manager Server is. If the agent starts with http(s) then the agent is using Exchange Web Services to download the signature.",[2360,2860],{"alt":2861,"src":2862},"Email Signature Manager agent status window showing Update URL with cas or https prefix","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Fensure-the-agent-is-deploying-the-signature\u002Fesm-agent-status-window-update-url.png",[1778,2864,2865,2866],{},"If the agent is using the EMail Signature Manager Client Access Service it will pull the signatures direct from the server. If you are having issues with the agent the first steps is to ensure the service result is completing successfully (The service result column in the status monitor on the server should show as \"ok\" for the user). You can refer to following document to check and troubleshoot: ",[1688,2867,221],{"href":2868,"rel":2869},"https:\u002F\u002Fsupport.symprex.com\u002Fa\u002Fsolutions\u002Farticles\u002F1000290963",[1692],[1778,2871,2872],{},"If the agent is connected via Exchange Web Services you need to ensure under \"Configuration -> Environment Configuration\" has been set to your Exchange Environment. Using \"Exchange with No Impersonation\" will mean the service will not update EWS so when the agent connects there are no signatures to be downloaded so it will remove the signatures from the workstation.",[1778,2874,2875,2876],{},"Below is an example of a typical error which you may receive from the agent",[2360,2877],{"alt":2878,"src":2879},"Email Signature Manager agent showing a typical deployment error message","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Fensure-the-agent-is-deploying-the-signature\u002Fesm-agent-deployment-error-example.png",[1778,2881,2882],{},"Below are a list of common issues which you may experience with the agent:",[1942,2884,2886],{"style":2885},"width: 100%;",[1946,2887,2888,2897,2905],{},[1949,2889,2890,2894],{},[1952,2891,2893],{"style":2892},"width: 50.0000%;","Error",[1952,2895,2896],{"style":2892},"Fix",[1949,2898,2899,2902],{},[1952,2900,2901],{"style":2892},"ERROR: Failed to install signature: x image(s) could not be downloaded to the local machine",[1952,2903,2904],{"style":2892},"Show how to find the image and most common causes for this",[1949,2906,2907,2910],{},[1952,2908,2909],{"style":2892},"ERROR: Failed to send\u002Freceive with any server that was returned by the DNS lookup of 'server.domain.local'",[1952,2911,2912],{"style":2892},"Agent failed to connect to ESM Server most likely firewall blocking port 5757 to server",{"title":1400,"searchDepth":1401,"depth":1401,"links":2914},[],"Check whether the agent downloads signatures through Client Access Service or EWS and verify deployment steps.",{},{"title":225,"description":2915},"sWqBfw-mhVzwi7L2jHcqsEx7UKbE3L6uwpaDsiZj7Zg",{"id":2920,"title":229,"access":93,"body":2921,"description":2998,"extension":1404,"featuredInSearchOrder":19,"meta":2999,"navigation":19,"path":230,"seo":3000,"stem":231,"tags":19,"__hash__":3001},"docs\u002Femail-signature-manager\u002Finternal\u002Fensure-the-user-is-configured-for-deployment.md",{"type":1397,"value":2922,"toc":2996},[2923,2926],[1414,2924,2925],{},"In order to deploy a signature you need to ensure the user is configured for deployment. This document will detail the steps on how to complete this step.",[2114,2927,2928,2935,2973,2989],{},[1778,2929,2930,2931],{},"Under \"Manage Deployment\" you can target an Active Directory Group or user.",[2360,2932],{"alt":2933,"src":2934},"Email Signature Manager Manage Deployment dialog showing Active Directory group or user targeting","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Fensure-the-user-is-configured-for-deployment\u002Fesm-manage-deployment-targeting.png",[1778,2936,2937,2938,2942],{},"For troubleshooting we are going to start a user specifically; If you go to \"User Deployment (tab)\" and then select \"Add\" in the bottom left corner; You can then search for the user from Active Directory.",[2360,2939],{"alt":2940,"src":2941},"Email Signature Manager User Deployment tab showing Add button to search Active Directory users","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Fensure-the-user-is-configured-for-deployment\u002Fesm-user-deployment-add-user-dialog.png",[1775,2943,2944],{},[1778,2945,2946,2947],{},"If the user not appearing when attempting to search for the user please check the following:\n",[1775,2948,2949,2956,2963,2970],{},[1778,2950,2951,2952],{},"User is not disable within on-premises Active Directory",[2360,2953],{"alt":2954,"src":2955},"Active Directory user account properties showing account is not disabled","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Fensure-the-user-is-configured-for-deployment\u002Fesm-ad-user-account-enabled.png",[1778,2957,2958,2959],{},"User has an email address enter in the email field within the general tab of the users on-premises AD Account.",[2360,2960],{"alt":2961,"src":2962},"Active Directory user properties General tab showing email address field","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Fensure-the-user-is-configured-for-deployment\u002Fesm-ad-user-general-tab-email.png",[1778,2964,2965,2966],{},"Ensure the users Logon details are all entered.",[2360,2967],{"alt":2968,"src":2969},"Active Directory user Account tab showing logon name and pre-Windows 2000 logon name fields","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Fensure-the-user-is-configured-for-deployment\u002Fesm-ad-user-account-logon-details.png",[1778,2971,2972],{},"User is not hidden from the GAL within Exchange.",[1778,2974,2975,2976],{},"Select which signatures you want this user to receive.\n",[1775,2977,2978],{},[1778,2979,2980,2981,1804,2985],{},"In this example I am using the \"Pole Position signature for Outlook deploy, Basic Signature for OWA and Mobile Signature for emails using the ",[1688,2982,2984],{"href":1700,"rel":2983},[1692],"Injection Method",[2360,2986],{"alt":2987,"src":2988},"Email Signature Manager user deployment showing signature selection for Outlook, OWA, and mobile","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Fensure-the-user-is-configured-for-deployment\u002Fesm-user-deployment-signature-selection.png",[1778,2990,2991,2992,2995],{},"You have now completed Step 1 of ",[1688,2993,351],{"href":2826,"rel":2994},[1692],". If you are still having issues please continue to Step 2.",{"title":1400,"searchDepth":1401,"depth":1401,"links":2997},[],"Confirm users are correctly targeted for deployment and have required Active Directory account details.",{},{"title":229,"description":2998},"dWqOstoS9kzks2_Q6VaWK0bNt8IFgctPpTEZrRyJRSM",{"id":3003,"title":233,"access":93,"body":3004,"description":3011,"extension":1404,"featuredInSearchOrder":19,"meta":3012,"navigation":19,"path":234,"seo":3014,"stem":235,"tags":19,"__hash__":3015},"docs\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Findex.md",{"type":1397,"value":3005,"toc":3009},[3006],[3007,3008],"generated-category-children",{},{"title":1400,"searchDepth":1401,"depth":1401,"links":3010},[],"Browse internal Email Signature Manager error message articles and related fixes.",{"generatedGroup":3013},true,{"title":233,"description":3011},"OcFeIJh6lTEAs2ih2pdJku2I9Sfce2pct3ed_Vtm06w",{"id":3017,"title":239,"access":93,"body":3018,"description":3076,"extension":1404,"featuredInSearchOrder":19,"meta":3077,"navigation":19,"path":240,"seo":3078,"stem":241,"tags":3079,"__hash__":3081},"docs\u002Femail-signature-manager\u002Finternal\u002Ferror-the-user-does-not-have-a-valid-user-principal-name.md",{"type":1397,"value":3019,"toc":3074},[3020,3024,3027,3030,3036,3040,3043,3054,3060,3063],[1414,3021,3022],{},[1563,3023,1635],{},[1414,3025,3026],{},"Some users are not getting a signature from Email Signature Manager, within the Status Monitor the users having the problem are being reported as \"excluded\"",[1414,3028,3029],{},"Looking at the \"Service Result\" for the user(s) having issues report:",[1432,3031,3034],{"className":3032,"code":3033,"language":1457,"meta":1400},[1455],"Unable to deploy\u002Fgenerate signatures because the user does not have a valid User Principal Name.\n",[1438,3035,3033],{"__ignoreMap":1400},[1414,3037,3038],{},[1563,3039,1649],{},[1414,3041,3042],{},"You will need to complete the following steps to ensure a signature is generated for the user(s).",[2114,3044,3045,3048,3051],{},[1778,3046,3047],{},"Open Active Directory Users and Computers, browse to the user(s) who are having the issue.",[1778,3049,3050],{},"Select the \"Account\" (tab) and ensure the following have a value: User Logon name, User Logon Name (pre-Windows 2000)",[1778,3052,3053],{},"Below is a screenshot of all the fields which need to have a value.",[1414,3055,3056],{},[2360,3057],{"alt":3058,"src":3059},"Active Directory user Account tab showing User logon name and pre-Windows 2000 logon name fields required","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Fknown-issues\u002Ferror-the-user-does-not-have-a-valid-user-principal-name\u002Fad-user-account-tab-upn-fields.png",[1414,3061,3062],{},"Once you have updated this, you will need to force Email Signature Manager to re-generate the signatures to do this complete the following",[2114,3064,3065,3068,3071],{},[1778,3066,3067],{},"Open Email Signature Manager",[1778,3069,3070],{},"Select \"Update All\" from the ribbon menu to force the service to re-generate the signatures.",[1778,3072,3073],{},"Once the service has completed go back into the status monitor and confirm there are no errors.",{"title":1400,"searchDepth":1401,"depth":1401,"links":3075},[],"Fix excluded users with invalid User Principal Names so signatures can be generated and deployed.",{},{"title":239,"description":3076},[3080],"ESM User Principal Name Error","NHOT-lkjqtY8Ak1_rAJ18y8hmKrKx-xTliLCfZRTYAE",{"id":3083,"title":243,"access":93,"body":3084,"description":3135,"extension":1404,"featuredInSearchOrder":19,"meta":3136,"navigation":19,"path":244,"seo":3137,"stem":245,"tags":19,"__hash__":3138},"docs\u002Femail-signature-manager\u002Finternal\u002Fexchange-online-rbac-deprecation.md",{"type":1397,"value":3085,"toc":3133},[3086,3089,3096,3099,3102,3116,3119,3126],[1414,3087,3088],{},"In February 2024, Microsoft announced plans for deprecation of the ApplicationImpersonation role in EWS as described in the Critical Update below:",[1414,3090,3091],{},[1688,3092,3095],{"href":3093,"rel":3094},"https:\u002F\u002Ftechcommunity.microsoft.com\u002Fblog\u002Fexchange\u002Fcritical-update-applicationimpersonation-rbac-role-deprecation-in-exchange-onlin\u002F4295762",[1692],"Critical Update: ApplicationImpersonation RBAC Role Deprecation in Exchange Online",[1414,3097,3098],{},"As a result, all Symprex on-premise applications are replacing existing access using the Application Impersonation role by moving to the full_access_as_app permission, ensuring access to all mailboxes without requiring permissions to be explicitly set on each mailbox.",[1414,3100,3101],{},"Using full_access_as_app through a delegated user account would require explicit permissions to be granted access to all mailboxes, and would need to grant the delegated user access to any new mailboxes created after initial setup.",[1414,3103,3104,3105,3110,3111,3115],{},"Previously, this was achieved using a delegated permission due to the ability to configure access as a specific user in combination with the ApplicationImpersonation role.\nVersion 10 of Email Signature Manager, Folder Permissions Manager, Out of Office Manager and version 9 of Out of Office Extender were released in September 2024, allowing customers with maintenance agreements to upgrade and utilise the latest authentication mechanism.\nThese can be downloaded from ",[1688,3106,3109],{"href":3107,"rel":3108},"https:\u002F\u002Fwww.symprex.com\u002Fdownload\u002F",[1692],"www.symprex.com\u002Fdownload\u002F"," - installation \u002F upgrade can be completed on an existing instance of any of the Symprex tools. Existing authentication will continue to function until disabled by Microsoft.\nFor customers without a maintenance agreement, please contact our sales team at ",[1688,3112,3114],{"href":3113},"mailto:sales@symprex.com","sales@symprex.com"," to discuss this. Licence keys are restricted to major version numbers, so must be updated to activate the software.",[1414,3117,3118],{},"The installation process with prompt for the authentication method to be updated if the previous RBAC method is still in use. This can be completed using the internal wizard, or manually performed using the article below:",[1414,3120,3121],{},[1688,3122,3125],{"href":3123,"rel":3124},"https:\u002F\u002Fsupport.symprex.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F1000323328-manually-registering-an-entra-id-application-for-symprex-on-premises-products",[1692],"Manually registering an entra id application for symprex on premises products",[1414,3127,3128,3129],{},"If you experience any issues with the creation \u002F update process, please raise a ticket with the support team at ",[1688,3130,3132],{"href":3131},"mailto:support@symprex.com","support@symprex.com",{"title":1400,"searchDepth":1401,"depth":1401,"links":3134},[],"Learn how Symprex on-premises products replace deprecated ApplicationImpersonation access with full_access_as_app permissions.",{},{"title":243,"description":3135},"EGLLpq33hXQVGt4rO5iYK_U1VNp-YoyWjdVdhZ8d_6E",{"id":3140,"title":247,"access":93,"body":3141,"description":3194,"extension":1404,"featuredInSearchOrder":19,"meta":3195,"navigation":19,"path":248,"seo":3196,"stem":249,"tags":19,"__hash__":3197},"docs\u002Femail-signature-manager\u002Finternal\u002Fgenerate-a-debug-log-file-for-email-signature-manager-agent-v1.md",{"type":1397,"value":3142,"toc":3192},[3143,3146,3180],[1414,3144,3145],{},"Use the following steps to generate a debug log file for the Email Signature Manager Agent:",[1775,3147,3148,3158,3161,3174,3177],{},[1778,3149,3150,3151,3154,3155,3157],{},"Determine where the agent, ",[1563,3152,3153],{},"SignAgent.exe",", is located.\nIf ",[1563,3156,3153],{}," is started from a logon script, it will be started from a network share, otherwise, it will be installed on the machine.\nCreate a temporary folder C:\\Temp to which all users have read\u002Fwrite access.",[1778,3159,3160],{},"Start a command prompt.",[1778,3162,3163,3164,3167,3168,3170,3171,3173],{},"Execute the following command:\n",[1438,3165,3166],{},"\u003Cpath>","\\SignAgent.exe \u002FLogFile=C:\\Temp\\ESM.SignAgent.LogFile.txt \u002FVerbose \u002FRawData\nwhere ",[1438,3169,3166],{}," is where the agent, ",[1563,3172,3153],{},", is located.",[1778,3175,3176],{},"Allow the agent to complete and for the window to close.",[1778,3178,3179],{},"Locate the log file C:\\Temp\\ESM.SignAgent.LogFile.txt, zip it up (it can grow very large) and email it to us.",[1414,3181,3182,3183,3186,3187,3189,3190,1804],{},"Note: If installed on the machine, the file name of the executable is ",[1563,3184,3185],{},"SignAgentNET.exe",", and all instances of ",[1563,3188,3153],{}," above should be replaced by ",[1563,3191,3185],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":3193},[],"Create a debug log for Agent V1 by running SignAgent.exe with logging switches.",{},{"title":247,"description":3194},"49sSqWuVF_xYmrkfvfl6eEyG7hN7W4_uagUFfAuwt04",{"id":3199,"title":251,"access":93,"body":3200,"description":3242,"extension":1404,"featuredInSearchOrder":19,"meta":3243,"navigation":19,"path":252,"seo":3244,"stem":253,"tags":19,"__hash__":3245},"docs\u002Femail-signature-manager\u002Finternal\u002Fgenerate-a-debug-log-file-for-email-signature-manager-deployment-tool-v5-v6.md",{"type":1397,"value":3201,"toc":3240},[3202,3205,3237],[1414,3203,3204],{},"Use the following steps to generate a debug log file for the Email Signature Manager Deployment Tool:",[1775,3206,3207,3216,3219,3221,3231,3234],{},[1778,3208,3209,3210,3154,3213,3215],{},"Determine where the deployment tool, ",[1563,3211,3212],{},"sign.exe",[1563,3214,3212],{}," is started from a logon script, it will be started from a network share, otherwise, it will be installed on the machine.",[1778,3217,3218],{},"Create a temporary folder C:\\Temp to which all users have read\u002Fwrite access.",[1778,3220,3160],{},[1778,3222,3163,3223,3225,3226,3228,3229,3173],{},[1438,3224,3166],{},"\\sign.exe \u002FShowWindow \u002FLogFile=C:\\Temp\\ESM.Sign.LogFile.txt \u002FVerbose \u002FRawData\nwhere ",[1438,3227,3166],{}," is where the deployment tool, ",[1563,3230,3212],{},[1778,3232,3233],{},"Allow the deployment tool to complete and for the window to close.",[1778,3235,3236],{},"Locate the log file C:\\Temp\\ESM.Sign.LogFile.txt, zip it up (it can grow very large) and email it to us.",[1414,3238,3239],{},"Note: If the deployment tool is started from a logon script, and the logon script supplies any command line arguments to sign.exe, then those command line arguments must be added to the command to execute above.",{"title":1400,"searchDepth":1401,"depth":1401,"links":3241},[],"Create a debug log for Deployment Tool V5 or V6 from the command line.",{},{"title":251,"description":3242},"HsuyNZ10d2LpyeuYo09Vo_DhgoyPHHl1e7shj3uB7_0",{"id":3247,"title":255,"access":93,"body":3248,"description":3322,"extension":1404,"featuredInSearchOrder":19,"meta":3323,"navigation":19,"path":256,"seo":3324,"stem":257,"tags":19,"__hash__":3325},"docs\u002Femail-signature-manager\u002Finternal\u002Fgenerate-a-debug-log-file-for-the-email-signature-manager-client-access-service.md",{"type":1397,"value":3249,"toc":3320},[3250,3253],[1414,3251,3252],{},"Use the following steps to generate a debug log file for the Email Signature Manager Client Access Service:",[1775,3254,3255,3257,3260,3273,3282,3289,3296,3303,3306,3311,3317],{},[1778,3256,3218],{},[1778,3258,3259],{},"Check if the file C:\\Temp\\ESM.CAService.LogFile.txt exists; if it does, delete it.",[1778,3261,2118,3262,3265,3266,3269,3270,1804],{},[1563,3263,3264],{},"Services Control Manager"," in ",[1563,3267,3268],{},"Control Panel"," > ",[1563,3271,3272],{},"Administrative Tools",[1778,3274,2128,3275,3278,3279,1804],{},[1563,3276,3277],{},"Symprex Email Signature Manager Client Access Service"," and select ",[1563,3280,3281],{},"Properties",[1778,3283,3284,3285,3288],{},"If the service is currently running, click the ",[1563,3286,3287],{},"Stop"," button to stop it (it may take a few moments to stop).",[1778,3290,3291,3292,3295],{},"In the ",[1563,3293,3294],{},"Start parameters"," box, enter the following:\n\u002FLogFile=C:\\Temp\\ESM.CAService.LogFile.txt \u002FVerbose \u002FRawData",[1778,3297,3298,3299,3302],{},"Click the ",[1563,3300,3301],{},"Start"," button to start the service.",[1778,3304,3305],{},"In the Email Signature Manager Agent, perform the actions that invoke the incorrect behaviour.",[1778,3307,3298,3308,3310],{},[1563,3309,3287],{}," button to stop the service.",[1778,3312,3313,3314,3316],{},"Close the ",[1563,3315,3281],{}," dialog for the service and restart the service from the main window of Services Control Manager.",[1778,3318,3319],{},"Locate the log file C:\\Temp\\ESM.CAService.LogFile.txt, zip it up (it can grow very large) and email it to us.",{"title":1400,"searchDepth":1401,"depth":1401,"links":3321},[],"Generate a debug log for the Client Access Service by restarting it with logging enabled.",{},{"title":255,"description":3322},"CmotGAN07ebblN07NyT9la0f953RMq39eS3bgs25PFM",{"id":3327,"title":259,"access":93,"body":3328,"description":3364,"extension":1404,"featuredInSearchOrder":19,"meta":3365,"navigation":19,"path":260,"seo":3366,"stem":261,"tags":19,"__hash__":3367},"docs\u002Femail-signature-manager\u002Finternal\u002Fgenerate-a-debug-log-file-for-the-email-signature-manager-gui-v5-v6.md",{"type":1397,"value":3329,"toc":3362},[3330,3333],[1414,3331,3332],{},"Use the following steps to generate a debug log file for the Email Signature Manager GUI:",[1775,3334,3335,3337,3339,3346,3349,3352,3359],{},[1778,3336,3218],{},[1778,3338,3160],{},[1778,3340,3341,3342,3345],{},"Change directory to where the application has been installed; this is normally C:\\Program Files\\Symprex\\Email Signature Manager (or ",[1563,3343,3344],{},"Program Files (x86)"," on 64-bit operating systems).",[1778,3347,3348],{},"Execute the following command:\nsignmgr.exe \u002FLogFile=C:\\Temp\\ESM.UI.LogFile.txt \u002FVerbose \u002FRawData",[1778,3350,3351],{},"Invoke the incorrect behaviour in the GUI; this will capture the appropriate information to the log file.",[1778,3353,3354,3355,3358],{},"Close the application if possible; if it is not responsive, use ",[1563,3356,3357],{},"Windows Task Manager"," to terminate the process.",[1778,3360,3361],{},"Locate the log file C:\\Temp\\ESM.UI.LogFile.txt, zip it up (it can grow very large) and email it to us.",{"title":1400,"searchDepth":1401,"depth":1401,"links":3363},[],"Generate a debug log for the Email Signature Manager GUI V5 or V6.",{},{"title":259,"description":3364},"u1v8qfCI1H_udidrbBMqBuOpQRQZ_c5j5ncjZbptXFA",{"id":3369,"title":263,"access":93,"body":3370,"description":3397,"extension":1404,"featuredInSearchOrder":19,"meta":3398,"navigation":19,"path":264,"seo":3399,"stem":265,"tags":19,"__hash__":3400},"docs\u002Femail-signature-manager\u002Finternal\u002Fgenerate-a-debug-log-file-for-the-email-signature-manager-gui-v7.md",{"type":1397,"value":3371,"toc":3395},[3372,3374],[1414,3373,3332],{},[1775,3375,3376,3378,3380,3384,3387,3389,3393],{},[1778,3377,3218],{},[1778,3379,3160],{},[1778,3381,3341,3382,3345],{},[1563,3383,3344],{},[1778,3385,3386],{},"Execute the following command:\nSymprex.EmailSignatureManager.exe \u002FLogFile=C:\\Temp\\ESM.UI.LogFile.txt \u002FVerbose \u002FRawData",[1778,3388,3351],{},[1778,3390,3354,3391,3358],{},[1563,3392,3357],{},[1778,3394,3361],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":3396},[],"Generate a debug log for the Email Signature Manager GUI V7.",{},{"title":263,"description":3397},"imdYjXNbIGn3iabR9aj4-f7Qkj_6PMqvaUs4SDJkGYM",{"id":3402,"title":267,"access":93,"body":3403,"description":3459,"extension":1404,"featuredInSearchOrder":19,"meta":3460,"navigation":19,"path":268,"seo":3461,"stem":269,"tags":19,"__hash__":3462},"docs\u002Femail-signature-manager\u002Finternal\u002Fgenerate-a-debug-log-file-for-the-email-signature-manager-service.md",{"type":1397,"value":3404,"toc":3457},[3405,3408],[1414,3406,3407],{},"Use the following steps to generate a debug log file for the Email Signature Manager Service:",[1775,3409,3410,3412,3415,3423,3430,3434,3439,3443,3446,3450,3454],{},[1778,3411,3218],{},[1778,3413,3414],{},"Check if the file C:\\Temp\\ESM.Service.LogFile.txt exists; if it does, delete it.",[1778,3416,2118,3417,3265,3419,3269,3421,1804],{},[1563,3418,3264],{},[1563,3420,3268],{},[1563,3422,3272],{},[1778,3424,2128,3425,3278,3428,1804],{},[1563,3426,3427],{},"Symprex Email Signature Manager Service",[1563,3429,3281],{},[1778,3431,3284,3432,3288],{},[1563,3433,3287],{},[1778,3435,3291,3436,3438],{},[1563,3437,3294],{}," box, enter the following:\n\u002FLogFile=C:\\Temp\\ESM.Service.LogFile.txt \u002FVerbose \u002FRawData",[1778,3440,3298,3441,3302],{},[1563,3442,3301],{},[1778,3444,3445],{},"Allow the service to complete a full processing cycle (you can monitor this using the Windows Event Viewer).",[1778,3447,3298,3448,3310],{},[1563,3449,3287],{},[1778,3451,3313,3452,3316],{},[1563,3453,3281],{},[1778,3455,3456],{},"Locate the log file C:\\Temp\\ESM.Service.LogFile.txt, zip it up (it can grow very large) and email it to us.",{"title":1400,"searchDepth":1401,"depth":1401,"links":3458},[],"Generate a debug log for the Email Signature Manager Service by restarting it with logging enabled.",{},{"title":267,"description":3459},"5VLXrxgk53_mpq52emxtCNJM7LMCM--1z8utppBtIdw",{"id":3464,"title":271,"access":93,"body":3465,"description":3551,"extension":1404,"featuredInSearchOrder":19,"meta":3552,"navigation":19,"path":272,"seo":3553,"stem":273,"tags":19,"__hash__":3554},"docs\u002Femail-signature-manager\u002Finternal\u002Fgenerate-a-debug-log-file-for-the-email-signature-manager-transport-agent.md",{"type":1397,"value":3466,"toc":3549},[3467,3470,3539],[1414,3468,3469],{},"Use the following steps to generate a detailed log file from the Email Signature Manager Transport Agent:",[1775,3471,3472,3475,3510,3513,3519,3530,3533,3536],{},[1778,3473,3474],{},"On your Exchange Server (where the transport agent is installed), start regedit and navigate to the following registry key:\nHKEY_LOCAL_MACHINE\\Software\\Symprex\\Email Signature Manager Transport Agent",[1778,3476,3477,3478,3481,3482,3484,3485,3487,3488,3492,3494,3495,3484,3497,3499,3500,3502,3503,3484,3505,3499,3507,3509],{},"Create the following entries:\n",[1563,3479,3480],{},"Name:"," Log File\n",[1563,3483,2469],{}," String\n",[1563,3486,2475],{}," ",[3489,3490,3491],"em",{},"Leave blank for the time being",[1563,3493,3480],{}," Verbose Logging\n",[1563,3496,2469],{},[1563,3498,2475],{}," True\n",[1563,3501,3480],{}," Raw Data Logging\n",[1563,3504,2469],{},[1563,3506,2475],{},[1563,3508,1926],{}," At this stage, no log file is being created.",[1778,3511,3512],{},"Create a folder C:\\Temp and ensure all users have read\u002Fwrite access to it.",[1778,3514,3515,3516,1804],{},"On a mobile device, prepare to send a test email that will invoke the unwanted behaviour but ",[3489,3517,3518],{},"do not send it as this point",[1778,3520,3521,3522,3481,3524,3526,3527,3529],{},"On the Exchange Server, using regedit, set the following entry:\n",[1563,3523,3480],{},[1563,3525,2475],{}," C:\\Temp\\ESM.TransportAgent.LogFile.txt\n",[1563,3528,1926],{}," This will cause the Transport Agent to start logging to a file C:\\Temp\\ESM.TransportAgent.LogFile.txt; it will grow large very quickly depending on the throughput of your server, so it should be configured for the shortest time possible to keep the log concise.",[1778,3531,3532],{},"Send the test email from the mobile device. Once it has been delivered, verify that the incorrect behaviour has occurred; this will ensure the log file has captured what the Transport Agent did when the email was processed.",[1778,3534,3535],{},"In regedit, clear the value of the Log File entry (this will stop any further information being written to the log file).",[1778,3537,3538],{},"Locate the file C:\\Temp\\ESM.TransportAgent.LogFile.txt, zip it up and email it to us.",[1414,3540,3541,3544,3545,3548],{},[1563,3542,3543],{},"Important:"," Whilst logging is enabled, the details of ",[3489,3546,3547],{},"all"," emails that are processed by the Transport Agent will be recorded. Therefore, wherever possible, it is recommended that this procedure is followed at a time when the Exchange Server is not busy to keep the log file as short and as concise as possible.",{"title":1400,"searchDepth":1401,"depth":1401,"links":3550},[],"Enable registry-based logging to capture a detailed debug log from the Exchange transport agent.",{},{"title":271,"description":3551},"TyoI-xn3haRZ5rxGnUlZ8Hf9_YEwqNA4Jz8zILlnmCU",{"id":3556,"title":275,"access":93,"body":3557,"description":3679,"extension":1404,"featuredInSearchOrder":19,"meta":3680,"navigation":19,"path":276,"seo":3681,"stem":277,"tags":19,"__hash__":3682},"docs\u002Femail-signature-manager\u002Finternal\u002Fhow-to-setup-the-signature-injection-service-for-office-365.md",{"type":1397,"value":3558,"toc":3677},[3559,3563,3568,3571,3574,3579],[1414,3560,3561],{},[1563,3562,275],{},[1414,3564,3565],{},[1563,3566,3567],{},"First download the latest Email Signature Manager V9 from the Download page on Symprex.com:",[1414,3569,3570],{},"You can download and install this version over your current version to upgrade.",[1414,3572,3573],{},"Active maintenance is required to use the Signature Injection Service and also allows you to upgrade to V9.",[1414,3575,3576],{},[1563,3577,3578],{},"Next follow these steps to configure Email Signature Manager and Office 365 are as follows:",[2114,3580,3581,3584,3591,3600,3606,3612,3619,3622,3628,3631,3641,3650,3660,3667,3674],{},[1778,3582,3583],{},"Start Email Siganture Manager.",[1778,3585,3586,3587,3590],{},"Click the blue ",[1563,3588,3589],{},"Configuration"," ribbon.",[1778,3592,3298,3593,3596,3597,3599],{},[1563,3594,3595],{},"Mobile Device Signatures"," button to open the ",[1563,3598,3595],{}," dialog.",[1778,3601,3602,3603,1804],{},"Enable the option ",[1563,3604,3605],{},"Inject signatures into emails sent from mobile devices using rules",[1778,3607,3608,3609,1804],{},"Optionally enable the option ",[1563,3610,3611],{},"Convert plain-text emails sent from mobile devices to HTML",[1778,3613,3298,3614,3596,3617,3599],{},[1563,3615,3616],{},"Office 365 Integration",[1563,3618,3616],{},[1778,3620,3621],{},"Provide Office 365 administrative credentials to logon.",[1778,3623,3624,3625,1804],{},"Check the list of ",[1563,3626,3627],{},"Accepted Domains",[1778,3629,3630],{},"Configure the SPF record for each of your accepted domains to include spf.symprex.net by adding include:spf.symprex.net to the SPF record as shown in this example:\nv=spf1 include:spf.protection.outlook.com include:spf.symprex.net -all",[1778,3632,3633,3634,3637,3638,3640],{},"Press the ",[1563,3635,3636],{},"Refresh"," button to update the list of ",[1563,3639,3627],{}," and verify there are no errors or warnings.",[1778,3642,3633,3643,3646,3647],{},[1563,3644,3645],{},"Configure"," button, and Email Signature Manager will create the required connectors and transport rule in your Office 365 tenant. Normally, it will take a few minutes for these to become active.\n",[3489,3648,3649],{},"Note that you can scope the integration to only process specific users, groups or domains. The effective scope is the combination of the user, group and domain scope. You can use scoping to initially test the integration for one or more test users.",[1778,3651,3652,3653,3655,3656,3659],{},"Before you close the ",[1563,3654,3616],{}," dialog, we strongly recommend you add ",[1563,3657,3658],{},"Technical Contacts"," in the Office 365 Integration dialog as we use these to contact you if there are any problems with your service.",[1778,3661,3313,3662,3664,3665,3599],{},[1563,3663,3616],{}," dialog, and close the ",[1563,3666,3595],{},[1778,3668,3669,3670,3673],{},"Click ",[1563,3671,3672],{},"Update All"," in the ribbon and Email Signature Manager will generate and upload your mobile device signatures to the cloud.",[1778,3675,3676],{},"Send a test email from a mobile device with a signature matching a rule, and you should see the appropriate signature being injected.",{"title":1400,"searchDepth":1401,"depth":1401,"links":3678},[],"Set up the Office 365 Signature Injection Service after upgrading Email Signature Manager and configuring Microsoft 365.",{},{"title":275,"description":3679},"H4tKUZ0pOXrccWi4IynNcr4KPJ7m4vR5rInD9VZ_5Hs",{"id":3684,"title":279,"access":93,"body":3685,"description":3691,"extension":1404,"featuredInSearchOrder":19,"meta":3692,"navigation":19,"path":280,"seo":3693,"stem":281,"tags":19,"__hash__":3694},"docs\u002Femail-signature-manager\u002Finternal\u002Fknown-issues\u002Findex.md",{"type":1397,"value":3686,"toc":3689},[3687],[3007,3688],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":3690},[],"Browse internal known issues and fixes for Email Signature Manager.",{"generatedGroup":3013},{"title":279,"description":3691},"xaB8m53Z_pn3NlPXze8B2hKAi5Xhz5k_f7WZVvYlxRI",{"id":3696,"title":285,"access":93,"body":3697,"description":3703,"extension":1404,"featuredInSearchOrder":19,"meta":3704,"navigation":19,"path":286,"seo":3705,"stem":287,"tags":19,"__hash__":3706},"docs\u002Femail-signature-manager\u002Finternal\u002Fmac-agent\u002Findex.md",{"type":1397,"value":3698,"toc":3701},[3699],[3007,3700],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":3702},[],"Browse internal documentation for the Email Signature Manager Mac Agent.",{"generatedGroup":3013},{"title":285,"description":3703},"Eptdy4NnS3KYmwWmVOrdECw_ctPCM9XAzZ0uErgqyqc",{"id":3708,"title":291,"access":93,"body":3709,"description":3829,"extension":1404,"featuredInSearchOrder":19,"meta":3830,"navigation":19,"path":292,"seo":3831,"stem":293,"tags":19,"__hash__":3832},"docs\u002Femail-signature-manager\u002Finternal\u002Fmanually-creating-esm-scp.md",{"type":1397,"value":3710,"toc":3827},[3711,3714,3780,3820],[1414,3712,3713],{},"These steps will detail how to manaully create the Email Signature Manager Service Connection Point.",[2114,3715,3716,3719,3722,3725,3735,3741,3750,3757,3762,3777],{},[1778,3717,3718],{},"Open ADSI Edit",[1778,3720,3721],{},"Connect to the Default naming context.",[1778,3723,3724],{},"Browser to the server in question. In my example I will be using \"Server2019\"",[1778,3726,3727,3728,3731,3732,2816],{},"Right click on the server in question Select \"",[1563,3729,3730],{},"New"," -> ",[1563,3733,3734],{},"Object",[1778,3736,3737,3738,1804],{},"Select \"serviceConnectionPoint\" followed by ",[1563,3739,3740],{},"Next",[1778,3742,3743,3744,3746,3747,1804],{},"under value enter: Email Signature Manager Client Access Service followed by ",[1563,3745,3740],{}," and ",[1563,3748,3749],{},"Finish",[1778,3751,3752,3753],{},"You should now see a new entry as follows:",[2360,3754],{"alt":3755,"src":3756},"ADSI Edit showing newly created Email Signature Manager Client Access Service connection point","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Fmanually-creating-esm-scp\u002Fadsi-edit-esm-scp-entry.png",[1778,3758,3759,3760,1804],{},"Right click on \"CN=Email Signature Manager Client Access Service\" and select ",[1563,3761,3281],{},[1778,3763,3764,3765,3768,3769],{},"Unrder ",[1563,3766,3767],{},"Filter"," make sure the following options as set\n",[2114,3770,3771,3774],{},[1778,3772,3773],{},"Show only attributes that have values - unchecked",[1778,3775,3776],{},"Show only writable attributes - checked",[1778,3778,3779],{},"You will then need to enter the following information",[1942,3781,3782],{"style":2885},[1946,3783,3784,3792,3800,3808],{},[1949,3785,3786,3789],{},[1952,3787,3788],{"dir":2279,"style":2892},"Attribute",[1952,3790,3791],{"dir":2279,"style":2892},"Value",[1949,3793,3794,3797],{},[1952,3795,3796],{"dir":2279,"style":2892},"keywords",[1952,3798,3799],{"dir":2279,"style":2892},"bfeea0b4-921b-4444-836f-e66f39d54500",[1949,3801,3802,3805],{},[1952,3803,3804],{"dir":2279,"style":2892},"serviceBindingInformation",[1952,3806,3807],{"dir":2279,"style":2892},"cas:\u002F\u002F{FQDN to ESM server} example: cas:\u002F\u002FESMServer.domain.local",[1949,3809,3810,3813],{},[1952,3811,3812],{"dir":2279,"style":2892},"serviceDNSName",[1952,3814,3815,3816],{"dir":2279,"style":2892},"{FQDN to ESM server} ",[1441,3817,3819],{"dir":2279,"style":3818},"color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, \"Helvetica Neue\", Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;","example: ESMServer.domain.local",[1414,3821,3822,3823,3826],{},"You should then click ",[1563,3824,3825],{},"Apply"," If you go back into Email Signature Manager and go to \"Configuration -> Deployment Options -> Client Access Service\" under \"Service Connection Point\" if you select \"Test\" it should then find the SCP you just created depending on the replication of this information.",{"title":1400,"searchDepth":1401,"depth":1401,"links":3828},[],"Create the Email Signature Manager Service Connection Point manually in ADSI Edit.",{},{"title":291,"description":3829},"Ak12NHmrY37Djy-PPMyQPFK5Lif_mMNwP8LrcoKIen4",{"id":3834,"title":295,"access":93,"body":3835,"description":4146,"extension":1404,"featuredInSearchOrder":19,"meta":4147,"navigation":19,"path":296,"seo":4148,"stem":297,"tags":19,"__hash__":4149},"docs\u002Femail-signature-manager\u002Finternal\u002Fmanually-registering-an-entra-id-application-for-symprex-on-premises-products.md",{"type":1397,"value":3836,"toc":4142},[3837,3841,3844,3848,3851,3853,3856,3859,3997,4000,4013,4098,4101,4135],[1421,3838,3840],{"id":3839},"scenario","Scenario",[1414,3842,3843],{},"Due to the deprecation of the application impersonation role by Microsoft, you are looking to configure a new Entra ID registered application using the full_access_as_app permission for an on-premises Symprex product, but do not want to use the automated method of doing this.",[3845,3846,3847],"warning",{},"This process requires knowledge of security certificates and an account with Global Administrator permissions for your Microsoft 365 tenant",[1429,3849,3850],{},"Newly created applications through the Microsoft admin portal can take some time to become active. We recommend waiting 24 hours between creating the application registration and configuring Email Signature Manager",[1421,3852,1649],{"id":1648},[1414,3854,3855],{},"This article will detail how to manually create an Entra ID registered application and assign a self-signed certificate in order to allow an on-premises Symprex product to integrate with Microsoft 365.",[1414,3857,3858],{},"As part of this process, the setup wizard is able to generate a self-signed certificate and upload this to Entra. It is also possible to import an existing certificate from PFX file using a private key.",[1775,3860,3861,3876,3890,3901,3913,3916,3922,3932,3950,3968,3977,3987],{},[1778,3862,3863,3864,3867,3868,3871,3872],{},"Log on to the Entra portal at the ",[1688,3865,2373],{"href":3866},"portal.azure.com"," and select the ",[1563,3869,3870],{},"Microsoft Entra ID"," service\n",[2360,3873],{"alt":3874,"src":3875},"Azure Portal showing Microsoft Entra ID service selection","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Foffice-365\u002Fmanually-registering-an-entra-id-application-for-symprex-on-premises-products\u002Fazure-portal-entra-id-service.png",[1778,3877,3878,3879,3731,3882,3885,3886],{},"Select the ",[1563,3880,3881],{},"Manage",[1563,3883,3884],{},"App registrations"," menu option\n",[2360,3887],{"alt":3888,"src":3889},"Microsoft Entra ID portal showing Manage App registrations menu option","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Foffice-365\u002Fmanually-registering-an-entra-id-application-for-symprex-on-premises-products\u002Fentra-id-manage-app-registrations.png",[1778,3891,3892,3893,3896,3897],{},"Select ",[1563,3894,3895],{},"+ New registration"," from the horizontal menu\n",[2360,3898],{"alt":3899,"src":3900},"Entra ID App registrations page showing New registration button","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Foffice-365\u002Fmanually-registering-an-entra-id-application-for-symprex-on-premises-products\u002Fentra-id-app-registrations-new.png",[1778,3902,3903,3904,3907],{},"Name the application. We suggest ",[1563,3905,3906],{},"Symprex {application name}",[1563,3908,3909],{},[2360,3910],{"alt":3911,"src":3912},"Entra ID app registration form showing application name field","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Foffice-365\u002Fmanually-registering-an-entra-id-application-for-symprex-on-premises-products\u002Fentra-id-register-app-name-field.png",[1778,3914,3915],{},"Set the supported account types as required. For a single tenant select the top option",[1778,3917,3298,3918,3921],{},[1563,3919,3920],{},"Register"," button to create the application",[1778,3923,3924,3925,3928],{},"This creates and opens the app. Select the API Permissions menu option then ",[1563,3926,3927],{},"+ Add a permission",[2360,3929],{"alt":3930,"src":3931},"Entra ID app API Permissions page showing Add a permission option","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Foffice-365\u002Fmanually-registering-an-entra-id-application-for-symprex-on-premises-products\u002Fentra-id-app-api-permissions-add.png",[1778,3933,3878,3934,3937,3938,3941,3942,3945,3946],{},[1563,3935,3936],{},"APIs my organisation uses"," tab and type ",[1563,3939,3940],{},"Office"," in the search box. Click the ",[1563,3943,3944],{},"Office 365 Exchange Online"," option\n",[2360,3947],{"alt":3948,"src":3949},"Entra ID Request API permissions showing Office 365 Exchange Online selection","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Foffice-365\u002Fmanually-registering-an-entra-id-application-for-symprex-on-premises-products\u002Fentra-id-api-office-365-exchange-online.png",[1778,3951,3892,3952,3487,3955,3958,3959,3962],{},[1563,3953,3954],{},"Application permissions,",[1563,3956,3957],{},"full_access_as_app"," and click ",[1563,3960,3961],{},"Add permissions",[1563,3963,3964],{},[2360,3965],{"alt":3966,"src":3967},"Entra ID API permissions showing full_access_as_app application permission selection","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Foffice-365\u002Fmanually-registering-an-entra-id-application-for-symprex-on-premises-products\u002Fentra-id-api-full-access-as-app.png",[1778,3969,3878,3970,3945,3973],{},[1563,3971,3972],{},"Grant admin consent for {domain}",[2360,3974],{"alt":3975,"src":3976},"Entra ID API permissions page showing Grant admin consent option","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Foffice-365\u002Fmanually-registering-an-entra-id-application-for-symprex-on-premises-products\u002Fentra-id-grant-admin-consent.png",[1778,3978,3892,3979,3982,3983],{},[1563,3980,3981],{},"Yes"," to enable the permission for your domain\n",[2360,3984],{"alt":3985,"src":3986},"Entra ID confirmation dialog for granting admin consent","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Foffice-365\u002Fmanually-registering-an-entra-id-application-for-symprex-on-premises-products\u002Fentra-id-grant-consent-confirm.png",[1778,3988,3989,3990,3993],{},"A pop up will confirm the consent is granted, and permissions now show as ",[1563,3991,3992],{},"Granted for {domain}",[2360,3994],{"alt":3995,"src":3996},"Entra ID API permissions showing full_access_as_app granted for domain","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Foffice-365\u002Fmanually-registering-an-entra-id-application-for-symprex-on-premises-products\u002Fentra-id-permissions-granted.png",[1414,3998,3999],{},"The application registration process is now completed. At this point, leave the application registration window open as we will use this to add the certificate once it is created, and return to Email Signature Manager.",[1414,4001,4002,4003,3731,4005,4008,4009],{},"On starting Email Signature Manager, existing installations should select ",[1563,4004,3589],{},[1563,4006,4007],{},"Environment Configuration"," as the screenshot below. For new installations a screen will be displayed by default, noting that the application must be configured.\n",[2360,4010],{"alt":4011,"src":4012},"Email Signature Manager Configuration Environment Configuration dialog","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Foffice-365\u002Fmanually-registering-an-entra-id-application-for-symprex-on-premises-products\u002Fesm-environment-configuration-screen.png",[1775,4014,4015,4025,4035,4048,4062,4069,4077,4088],{},[1778,4016,4017,4018,4020,4021],{},"Select the correct option for your environment and click the ",[1563,4019,3645],{}," button\n",[2360,4022],{"alt":4023,"src":4024},"Email Signature Manager environment selection dialog with Configure button","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Foffice-365\u002Fmanually-registering-an-entra-id-application-for-symprex-on-premises-products\u002Fesm-environment-select-configure.png",[1778,4026,3878,4027,3945,4030],{},[1563,4028,4029],{},"Use an existing Entra ID application",[2360,4031],{"alt":4032,"src":4033,"style":4034},"Email Signature Manager wizard showing Use an existing Entra ID application option","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Foffice-365\u002Fmanually-registering-an-entra-id-application-for-symprex-on-premises-products\u002Fesm-use-existing-entra-id-app.png","width: 540px;",[1778,4036,4037,4038,4043],{},"You will see the following screen. The Application and Directory ID values can be found by viewing the Application created in the steps at the start of the guide\n",[2360,4039],{"alt":4040,"src":4041,"style":4042},"Email Signature Manager wizard showing Application ID and Directory ID fields","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Foffice-365\u002Fmanually-registering-an-entra-id-application-for-symprex-on-premises-products\u002Fesm-entra-app-directory-id-fields.png","width: 539px;",[2360,4044],{"alt":4045,"src":4046,"style":4047},"Entra ID application overview showing Application and Directory ID values","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Foffice-365\u002Fmanually-registering-an-entra-id-application-for-symprex-on-premises-products\u002Fentra-id-app-overview-ids.png","width: 566px;",[1778,4049,4050,4051],{},"At this point, you can choose to select your own certificate file and enter the password for the certificate, or use the wizard to generate a self-signed certificate.\nIf you choose to use your own certificate, please follow the guidelines below:\n",[1775,4052,4053,4056,4059],{},[1778,4054,4055],{},"A 2048-bit key length. While longer values are supported, the 2048-bit size is highly recommended for the best combination of security and performance.",[1778,4057,4058],{},"Microsoft Entra ID currently supports only the RSA cryptographic algorithm.",[1778,4060,4061],{},"The certificate should be signed using at minimum the SHA256 hash algorithm. Microsoft Entra ID also supports certificates signed with SHA384 and SHA512 hash algorithms.",[1778,4063,4064,4065],{},"If generating a certificate using the wizard, select the validity and set the password for the certificate. You should keep a record of the password used.\n",[2360,4066],{"alt":4067,"src":4068},"Email Signature Manager certificate wizard showing validity period and password fields","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Foffice-365\u002Fmanually-registering-an-entra-id-application-for-symprex-on-premises-products\u002Fesm-certificate-wizard-validity.png",[1778,4070,4071,4072],{},"Name the certificate and save to a location on your ESM device\n",[2360,4073],{"alt":4074,"src":4075,"style":4076},"Email Signature Manager certificate save dialog showing name and file location fields","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Foffice-365\u002Fmanually-registering-an-entra-id-application-for-symprex-on-premises-products\u002Fesm-certificate-save-dialog.png","width: 508px;",[1778,4078,4079,4080,4082,4083],{},"The certificate details will be automatically completed in the wizard. Hit the ",[1563,4081,3740],{}," button to proceed.\n",[2360,4084],{"alt":4085,"src":4086,"style":4087},"Email Signature Manager wizard showing auto-completed certificate details and Next button","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Foffice-365\u002Fmanually-registering-an-entra-id-application-for-symprex-on-premises-products\u002Fesm-certificate-details-completed.png","width: 506px;",[1778,4089,4090,4091,4093,4094],{},"You will see the completion screen, advising you that the application has been configured correctly. Click ",[1563,4092,3749],{}," to return to the main application.\n",[2360,4095],{"alt":4096,"src":4097},"Email Signature Manager wizard completion screen confirming application configured correctly","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Foffice-365\u002Fmanually-registering-an-entra-id-application-for-symprex-on-premises-products\u002Fesm-wizard-completion-screen.png",[1414,4099,4100],{},"You must now upload the certificate used to the Entra app created earlier in order to allow authentication. Return to the App Registration window that was open previously.",[1775,4102,4103,4117,4128],{},[1778,4104,3878,4105,4108,4109,4112,4113],{},[1563,4106,4107],{},"Certificates and secrets"," option from the left hand menu, and select the ",[1563,4110,4111],{},"Upload certificate"," option.\n",[2360,4114],{"alt":4115,"src":4116},"Entra ID Certificates and secrets page showing Upload certificate option","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Foffice-365\u002Fmanually-registering-an-entra-id-application-for-symprex-on-premises-products\u002Fentra-id-certificates-secrets-upload.png",[1778,4118,4119,4120,4123,4124],{},"In the flyout that opens, select the certificate that was created as part of the ESM configuration, enter a description as desired, and select the ",[1563,4121,4122],{},"Add"," button at the bottom of the flyout.\n",[2360,4125],{"alt":4126,"src":4127},"Entra ID upload certificate flyout showing certificate selection and Add button","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Foffice-365\u002Fmanually-registering-an-entra-id-application-for-symprex-on-premises-products\u002Fentra-id-upload-certificate-flyout.png",[1778,4129,4130,4131],{},"You will see the new certificate and its start and expiry date listed.\n",[2360,4132],{"alt":4133,"src":4134},"Entra ID Certificates and secrets showing uploaded certificate with start and expiry dates","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Foffice-365\u002Fmanually-registering-an-entra-id-application-for-symprex-on-premises-products\u002Fentra-id-certificate-uploaded-listed.png",[1414,4136,4137,4138,4141],{},"Return to Email Signature Manager and test the mailbox access by selecting the ",[1563,4139,4140],{},"Test Connectivity..."," option and selecting a mailbox to access.",{"title":1400,"searchDepth":1401,"depth":1401,"links":4143},[4144,4145],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Manually register an Entra ID app and certificate for Symprex on-premises Microsoft 365 integration.",{},{"title":295,"description":4146},"XFkvMhRS7PTrZoIgZdeFnbWIp5O1j-xjgVyiXvhKnw4",{"id":4151,"title":299,"access":93,"body":4152,"description":4176,"extension":1404,"featuredInSearchOrder":19,"meta":4177,"navigation":19,"path":300,"seo":4178,"stem":301,"tags":19,"__hash__":4179},"docs\u002Femail-signature-manager\u002Finternal\u002Fno-outlook-profiles-found-unable-to-update-signatures.md",{"type":1397,"value":4153,"toc":4174},[4154,4156,4159,4162,4168,4171],[1414,4155,1635],{},[1414,4157,4158],{},"Within the status monitor of Email Signature Manager if the \"Service Result\" column is showing \"Error\" for all users this usually suggests there is an issue with the service account.",[1414,4160,4161],{},"Looking at the \"Service Result\" for all users you may find the following error message:",[1432,4163,4166],{"className":4164,"code":4165,"language":1457,"meta":1400},[1455],"No Outlook profiles found; unable to update signatures\n",[1438,4167,4165],{"__ignoreMap":1400},[1414,4169,4170],{},"The above error usually suggests Outlook cannot be found on the device.",[1414,4172,4173],{},"Please ensure in the first instance you are not running the windows store version of Outlook. (jom to attach a screenshot) highlighting the windows store version",{"title":1400,"searchDepth":1401,"depth":1401,"links":4175},[],"Fix No Outlook profiles found errors by verifying Outlook installation and service account prerequisites.",{},{"title":299,"description":4176},"wTw4JRPPfUnl0IUmM_hwKMWzWe-GOaBBRBN6vfCf9a8",{"id":4181,"title":303,"access":93,"body":4182,"description":4212,"extension":1404,"featuredInSearchOrder":19,"meta":4213,"navigation":19,"path":304,"seo":4214,"stem":305,"tags":19,"__hash__":4215},"docs\u002Femail-signature-manager\u002Finternal\u002Fnotes-on-debug-logging-in-email-signature-manager.md",{"type":1397,"value":4183,"toc":4210},[4184],[1775,4185,4186,4197,4204],{},[1778,4187,4188,4189,4192,4193,4196],{},"Using Email Signature Manager 7.1.0, and later, it should not normally be necessary to use the ",[1563,4190,4191],{},"\u002FRawData"," switch; the ",[1563,4194,4195],{},"\u002FVerbose"," switch alone should be enough in most cases to determine what is going wrong.",[1778,4198,4199,4200,4203],{},"Using Email Signature Manager 7.2.2, and later, TCP\u002FIP logging can be enabled using ",[1563,4201,4202],{},"\u002FTcpIp"," switch for the Client Access Service.",[1778,4205,4206,4207,4209],{},"Using Email Signature Manager Agent 1.2.2, and later, TCP\u002FIP logging can be enabled using ",[1563,4208,4202],{}," switch.",{"title":1400,"searchDepth":1401,"depth":1401,"links":4211},[],"Review when to use Verbose, RawData, and TcpIp switches for Email Signature Manager debug logging.",{},{"title":303,"description":4212},"jfhnN_rL3RdD51IgNzknJp4nODG_5UmL-ha1bcn_fMU",{"id":4217,"title":307,"access":93,"body":4218,"description":4224,"extension":1404,"featuredInSearchOrder":19,"meta":4225,"navigation":19,"path":308,"seo":4226,"stem":309,"tags":19,"__hash__":4227},"docs\u002Femail-signature-manager\u002Finternal\u002Foffice-365\u002Findex.md",{"type":1397,"value":4219,"toc":4222},[4220],[3007,4221],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":4223},[],"Browse internal Office 365 setup and troubleshooting articles for Email Signature Manager.",{"generatedGroup":3013},{"title":307,"description":4224},"Kf6qBTiXlwrCBLopIy4w1OP1uEfB0XOu2mwoZR02hjw",{"id":4229,"title":313,"access":93,"body":4230,"description":4262,"extension":1404,"featuredInSearchOrder":19,"meta":4263,"navigation":19,"path":314,"seo":4264,"stem":315,"tags":19,"__hash__":4265},"docs\u002Femail-signature-manager\u002Finternal\u002Fon-premise-software-configuration-and-licence-transfer.md",{"type":1397,"value":4231,"toc":4260},[4232,4254],[1414,4233,4234,4235,4238,4239,4242,4243,4247,4248,4250,4251],{},"Configuration information for on-premise products is stored in the \"HKCU\\Software\\Symprex\\",[1438,4236,4237],{},"\u003CProduct>","\\\" Reg key, under the ",[1563,4240,4241],{},"Environment"," string value:\nThis can be used to transfer configuration between devices, and allowing a single application registration to be used to integrate with Office 365.\nThe value can be exported as past of the reg hive, or copied directly as data.\n",[2360,4244],{"alt":4245,"src":4246},"Windows Registry showing Symprex product Environment string value under HKCU","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Fother-details\u002Fon-premise-software-configuration-and-licence-transfer\u002Fregistry-symprex-environment-config.png","\nLicence information for all on-premise products are stored in the \"HKCU\\Software\\Symprex\\",[1438,4249,4237],{},"\\Licence registry key.\nThis information can be transferred to users on the same device.\n",[1563,4252,4253],{},"Please note that this can be used to abuse licence requirements, please do not give this information to companies that do not require this.",[1414,4255,4256],{},[2360,4257],{"alt":4258,"src":4259},"Windows Registry showing Symprex product Licence registry key under HKCU","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Fother-details\u002Fon-premise-software-configuration-and-licence-transfer\u002Fregistry-symprex-licence-key.png",{"title":1400,"searchDepth":1401,"depth":1401,"links":4261},[],"Transfer on-premises Symprex configuration and licence registry data between devices when appropriate.",{},{"title":313,"description":4262},"-KL0BEMrcpn-gPlkPfHsgXLwFJhj3zGCtNs-AMb84Ek",{"id":4267,"title":317,"access":93,"body":4268,"description":4274,"extension":1404,"featuredInSearchOrder":19,"meta":4275,"navigation":19,"path":318,"seo":4276,"stem":319,"tags":19,"__hash__":4277},"docs\u002Femail-signature-manager\u002Finternal\u002Fother-details\u002Findex.md",{"type":1397,"value":4269,"toc":4272},[4270],[3007,4271],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":4273},[],"Browse internal reference articles for additional Email Signature Manager details.",{"generatedGroup":3013},{"title":317,"description":4274},"oW99Vv_GvSBdMqo2ditX5e9ppPaU2Jrasr3d5ubiuFo",{"id":4279,"title":323,"access":93,"body":4280,"description":4630,"extension":1404,"featuredInSearchOrder":19,"meta":4631,"navigation":19,"path":324,"seo":4632,"stem":325,"tags":19,"__hash__":4633},"docs\u002Femail-signature-manager\u002Finternal\u002Foutlook-dpi.md",{"type":1397,"value":4281,"toc":4628},[4282,4285,4288,4294,4350,4355,4406,4411,4460,4465,4468,4473,4526,4531,4580,4585,4588,4591,4596,4601,4606,4611,4616,4621,4624],[1414,4283,4284],{},"Note: All the following screenshots where taken from from my workstation and outside the VM where the DPI settings where changed.",[1414,4286,4287],{},"Here are my findings when investigating images with different DPI settings for Outlook created signatures and Symprex created signatures.",[1414,4289,4290,4293],{},[1563,4291,4292],{},"Created signatures"," - These are images of the signature being created.",[1942,4295,4298],{"border":1444,"cellPadding":1944,"cellSpacing":1944,"id":4296,"style":4297},"table98221","width: 100%; border-collapse:collapse; border:1px solid #afafaf;width:100%;",[1946,4299,4300,4310,4331],{},[1949,4301,4302,4304,4307],{},[1952,4303],{},[1952,4305,4306],{},"Symprex Created Signature",[1952,4308,4309],{},"Outlook Created Signature",[1949,4311,4312,4315,4324],{},[1952,4313,4314],{},"DPI set to 100%",[1952,4316,4317],{},[2360,4318],{"className":4319,"src":4322,"alt":4323},[4320,4321],"fr-dib","fr-draggable","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Foutlook-dpi\u002Fcreated-signature-symprex-100dpi.png","Symprex created signature at 100% DPI",[1952,4325,4326],{},[2360,4327],{"className":4328,"src":4329,"alt":4330},[4320,4321],"\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Foutlook-dpi\u002Fcreated-signature-outlook-100dpi.png","Outlook created signature at 100% DPI",[1949,4332,4333,4336,4343],{},[1952,4334,4335],{},"DPI set to 125%",[1952,4337,4338],{},[2360,4339],{"className":4340,"src":4341,"alt":4342},[4320,4321],"\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Foutlook-dpi\u002Fcreated-signature-symprex-125dpi.png","Symprex created signature at 125% DPI",[1952,4344,4345],{},[2360,4346],{"className":4347,"src":4348,"alt":4349},[4320,4321],"\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Foutlook-dpi\u002Fcreated-signature-outlook-125dpi.png","Outlook created signature at 125% DPI",[1414,4351,4352],{},[1563,4353,4354],{},"Viewing signatures at 100% DPI",[1942,4356,4358],{"border":1444,"cellPadding":1944,"cellSpacing":1944,"id":4357,"style":4297},"table38016",[1946,4359,4360,4368,4387],{},[1949,4361,4362,4364,4366],{},[1952,4363],{},[1952,4365,4306],{},[1952,4367,4309],{},[1949,4369,4370,4373,4380],{},[1952,4371,4372],{},"Signature Created at 100%",[1952,4374,4375],{},[2360,4376],{"className":4377,"src":4378,"alt":4379},[4320,4321],"\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Foutlook-dpi\u002Fview-100dpi-created-100dpi-symprex.png","Symprex signature (created at 100%) viewed at 100% DPI",[1952,4381,4382],{},[2360,4383],{"className":4384,"src":4385,"alt":4386},[4320,4321],"\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Foutlook-dpi\u002Fview-100dpi-created-100dpi-outlook.png","Outlook signature (created at 100%) viewed at 100% DPI",[1949,4388,4389,4392,4399],{},[1952,4390,4391],{},"Signature Created at 125%",[1952,4393,4394],{},[2360,4395],{"className":4396,"src":4397,"alt":4398},[4320,4321],"\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Foutlook-dpi\u002Fview-100dpi-created-125dpi-symprex.png","Symprex signature (created at 125%) viewed at 100% DPI",[1952,4400,4401],{},[2360,4402],{"className":4403,"src":4404,"alt":4405},[4320,4321],"\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Foutlook-dpi\u002Fview-100dpi-created-125dpi-outlook.png","Outlook signature (created at 125%) viewed at 100% DPI",[1414,4407,4408],{},[1563,4409,4410],{},"Viewing Signatures at 125%",[1942,4412,4414],{"border":1444,"cellPadding":1944,"cellSpacing":1944,"id":4413,"style":4297},"table50881",[1946,4415,4416,4424,4442],{},[1949,4417,4418,4420,4422],{},[1952,4419],{},[1952,4421,4306],{},[1952,4423,4309],{},[1949,4425,4426,4428,4435],{},[1952,4427,4372],{},[1952,4429,4430],{},[2360,4431],{"className":4432,"src":4433,"alt":4434},[4320,4321],"\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Foutlook-dpi\u002Fview-125dpi-created-100dpi-symprex.png","Symprex signature (created at 100%) viewed at 125% DPI",[1952,4436,4437],{},[2360,4438],{"className":4439,"src":4440,"alt":4441},[4320,4321],"\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Foutlook-dpi\u002Fview-125dpi-created-100dpi-outlook.png","Outlook signature (created at 100%) viewed at 125% DPI",[1949,4443,4444,4446,4453],{},[1952,4445,4391],{},[1952,4447,4448],{},[2360,4449],{"className":4450,"src":4451,"alt":4452},[4320,4321],"\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Foutlook-dpi\u002Fview-125dpi-created-125dpi-symprex.png","Symprex signature (created at 125%) viewed at 125% DPI",[1952,4454,4455],{},[2360,4456],{"className":4457,"src":4458,"alt":4459},[4320,4321],"\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Foutlook-dpi\u002Fview-125dpi-created-125dpi-outlook.png","Outlook signature (created at 125%) viewed at 125% DPI",[1414,4461,4462],{},[1563,4463,4464],{},"Analysis",[1414,4466,4467],{},"Here I have taken the image and highlighted where they line up with the rest of the signature.",[1414,4469,4470],{},[1563,4471,4472],{},"Viewing at 100%",[1942,4474,4476],{"border":1444,"cellPadding":1944,"cellSpacing":1944,"id":4475,"style":4297},"table32516",[1946,4477,4478,4488,4507],{},[1949,4479,4480,4482,4485],{},[1952,4481],{},[1952,4483,4484],{},"Symprex Created Siganture",[1952,4486,4487],{},"Outlook Created Siganture",[1949,4489,4490,4493,4500],{},[1952,4491,4492],{},"Created at 100%",[1952,4494,4495],{},[2360,4496],{"className":4497,"src":4498,"alt":4499},[4320,4321],"\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Foutlook-dpi\u002Fanalysis-view-100dpi-created-100dpi-symprex.png","Analysis: Symprex signature (created at 100%) viewed at 100% DPI with alignment highlighted",[1952,4501,4502],{},[2360,4503],{"className":4504,"src":4505,"alt":4506},[4320,4321],"\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Foutlook-dpi\u002Fanalysis-view-100dpi-created-100dpi-outlook.png","Analysis: Outlook signature (created at 100%) viewed at 100% DPI with alignment highlighted",[1949,4508,4509,4512,4519],{},[1952,4510,4511],{},"Created at 125%",[1952,4513,4514],{},[2360,4515],{"className":4516,"src":4517,"alt":4518},[4320,4321],"\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Foutlook-dpi\u002Fanalysis-view-100dpi-created-125dpi-symprex.png","Analysis: Symprex signature (created at 125%) viewed at 100% DPI with alignment highlighted",[1952,4520,4521],{},[2360,4522],{"className":4523,"src":4524,"alt":4525},[4320,4321],"\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Foutlook-dpi\u002Fanalysis-view-100dpi-created-125dpi-outlook.png","Analysis: Outlook signature (created at 125%) viewed at 100% DPI with alignment highlighted",[1414,4527,4528],{},[1563,4529,4530],{},"Viewing at 125%",[1942,4532,4534],{"border":1444,"cellPadding":1944,"cellSpacing":1944,"id":4533,"style":4297},"table64166",[1946,4535,4536,4544,4562],{},[1949,4537,4538,4540,4542],{},[1952,4539],{},[1952,4541,4484],{},[1952,4543,4487],{},[1949,4545,4546,4548,4555],{},[1952,4547,4492],{},[1952,4549,4550],{},[2360,4551],{"className":4552,"src":4553,"alt":4554},[4320,4321],"\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Foutlook-dpi\u002Fanalysis-view-125dpi-created-100dpi-symprex.png","Analysis: Symprex signature (created at 100%) viewed at 125% DPI with alignment highlighted",[1952,4556,4557],{},[2360,4558],{"className":4559,"src":4560,"alt":4561},[4320,4321],"\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Foutlook-dpi\u002Fanalysis-view-125dpi-created-100dpi-outlook.png","Analysis: Outlook signature (created at 100%) viewed at 125% DPI with alignment highlighted",[1949,4563,4564,4566,4573],{},[1952,4565,4511],{},[1952,4567,4568],{},[2360,4569],{"className":4570,"src":4571,"alt":4572},[4320,4321],"\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Foutlook-dpi\u002Fanalysis-view-125dpi-created-125dpi-symprex.png","Analysis: Symprex signature (created at 125%) viewed at 125% DPI with alignment highlighted",[1952,4574,4575],{},[2360,4576],{"className":4577,"src":4578,"alt":4579},[4320,4321],"\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Foutlook-dpi\u002Fanalysis-view-125dpi-created-125dpi-outlook.png","Analysis: Outlook signature (created at 125%) viewed at 125% DPI with alignment highlighted",[1414,4581,4582],{},[1563,4583,4584],{},"Conclusion",[1414,4586,4587],{},"It looks like signatures created within Outlook does scale the images with the DPI, however signatures created within Symprex do not appear to scale.",[1414,4589,4590],{},"This is using the Beta version of the agent (3.0.2.214) which contains the Vshape information:",[1414,4592,4593],{},[1438,4594,4595],{},"\u003C!--\\[if gte vml 1\\]>",[1414,4597,4598],{},[1438,4599,4600],{},"\u003Cv:shape id='\\_symprex\\_003' style='width:80; height:80'>",[1414,4602,4603],{},[1438,4604,4605],{},"\u003Cv:imagedata src='Pole Position Signature\\\\checkeredflag.jpg' o:title='checkeredflag'\u002F>",[1414,4607,4608],{},[1438,4609,4610],{},"\u003C\u002Fv:shape>",[1414,4612,4613],{},[1438,4614,4615],{},"\u003C!\\[endif\\]-->",[1414,4617,4618],{},[1438,4619,4620],{},"\u003C!\\[if !vml\\]>",[1414,4622,4623],{},"![](file:\u002F\u002F\u002FC:\\Users\\TU\\AppData\\Roaming\\Microsoft\\Signatures\\Pole Position Signature\\checkeredflag.jpg)",[1414,4625,4626],{},[1438,4627,4615],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":4629},[],"Compare how Outlook and Symprex signatures render images at different Windows DPI settings.",{},{"title":323,"description":4630},"SLBVJ9wH01jmCFJ5FD9P_6tdftUnJVtgfX1TeggToOI",{"id":4635,"title":327,"access":93,"body":4636,"description":4854,"extension":1404,"featuredInSearchOrder":19,"meta":4855,"navigation":19,"path":328,"seo":4856,"stem":329,"tags":19,"__hash__":4857},"docs\u002Femail-signature-manager\u002Finternal\u002Fproxy-server.md",{"type":1397,"value":4637,"toc":4852},[4638,4641,4655,4658,4673,4688,4696,4699,4704,4709,4712,4719,4722,4742,4745,4753,4758,4763,4766,4771,4774,4777,4780,4783,4788,4793,4798,4803,4808,4813,4818,4823,4828,4833,4838,4843,4849],[1414,4639,4640],{},"The below steps are for the below version and above:",[1775,4642,4643,4646,4649,4652],{},[1778,4644,4645],{},"Email Signature Manager v9.6.1.397",[1778,4647,4648],{},"Folder Permissions Manager v9.3.2.170",[1778,4650,4651],{},"Out-of-Office Manager v9.3.2.129",[1778,4653,4654],{},"Out-of-Office Extender v8.3.2.108",[1414,4656,4657],{},"There are various ways to use netsh to set the proxy , but the basic syntax that I use ist:",[4659,4660,4661],"blockquote",{},[1414,4662,4663,4664,2038,4667,3487,4670],{},"netsh winhttp set proxy ",[1438,4665,4666],{},"\u003Cproxy>",[1438,4668,4669],{},"\u003Cport>",[1438,4671,4672],{},"\u003Csemicolon-separated-exception-list>",[1414,4674,4675,4676,4679,4680,4683,4684,4687],{},"The exception list accepts wildcard (*) and ",[3489,4677,4678],{},"should"," be enclosed in double-quotes (",[1438,4681,4682],{},"\u003Clocal>"," at the end is the netsh equivalent of the checkbox ",[3489,4685,4686],{},"\"Don't use the proxy server for local (intranet) addresses\"","):",[4659,4689,4690],{},[1414,4691,4692,4693,4695],{},"netsh winhttp set proxy proxy.domain.com:3128 \"*.exception1.com;*.exception2.com;192.168.*;",[1438,4694,4682],{},"\"",[1414,4697,4698],{},"Setting can also easily be imported from the current user's proxy settings:",[4659,4700,4701],{},[1414,4702,4703],{},"netsh winhttp import proxy source=ie",[1414,4705,4706],{},[1563,4707,4708],{},"Another Option:",[1414,4710,4711],{},"Manually configure the proxy server for the account in which you are logged in with using Windows 10\u002F11 proxy server details, for example:",[1414,4713,4714],{},[2360,4715],{"alt":4716,"src":4717,"style":4718},"Windows 10\u002F11 proxy server settings configuration dialog","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Fproxy-server\u002Fwindows-proxy-server-settings.png","width: 297px;",[1414,4720,4721],{},"For applications which have a service that run under the \"LocalSystem\" account (notable ESM and OoO Extender) you will need to complete the above steps, to create a configuration to copy and then:",[2114,4723,4724,4735],{},[1778,4725,4726,4727,4730,4731,4734],{},"In the registry, search for the value ",[1438,4728,4729],{},"DefaultConnectionSettings"," as REG_BINARY under the registry key ",[1438,4732,4733],{},"**HKCU**\\Software\\Microsoft\\Windows\\CurrentVersion\\Internet Settings\\Connections\\DefaultConnectionSettings"," and copy it.",[1778,4736,4737,4738,4741],{},"Under ",[1438,4739,4740],{},"**HKEY_USERS\\S-1-5-18**\\Software\\Microsoft\\Windows\\CurrentVersion\\Internet Settings\\Connections\\DefaultConnectionSettings"," add\u002Fupdate this to be the same as the above step.",[1414,4743,4744],{},"The service for both Symprex Email Signature Manager and Out Of Office Extender will now also use the proxy server.",[1414,4746,4747,4748],{},"Detailed instructions from Microsoft can be found: ",[1688,4749,4752],{"href":4750,"rel":4751},"https:\u002F\u002Flearn.microsoft.com\u002Fen-us\u002Fdefender-for-identity\u002Fconfigure-proxy#configure-proxy-server-using-the-registry",[1692],"Configure endpoint proxy and Internet connectivity settings - Microsoft Defender for Identity | Microsoft Learn",[1414,4754,4755],{},[1563,4756,4757],{},"Below are the steps for older versions of the product (and information only).",[1414,4759,4760],{},[1563,4761,4762],{},"Issue:",[1414,4764,4765],{},"When using a proxy server the Email Signature Manager GUI reports the service is able to communicate with the Exchange server such as O365, however when the service runs it fails to communicate with Exchange. This is often the case when a proxy server is configured per user.",[1414,4767,4768],{},[1563,4769,4770],{},"Resolution:",[1414,4772,4773],{},"In order to resolve this complete the following steps:",[1414,4775,4776],{},"1. Browse to c:\\program files (x86)\\symprex\\email signature manager\\",[1414,4778,4779],{},"2. Take a copy of Symprex.EmailSignatureManager.Service.exe.config",[1414,4781,4782],{},"3. Edit Symprex.EmailSignatureManager.Service.exe.config and the selection in orange",[1414,4784,4785],{},[1438,4786,4787],{},"\u003Cruntime>",[1414,4789,4790],{},[1438,4791,4792],{},"\u003CassemblyBinding xmlns=\"urn:schemas-microsoft-com:asm.v1\">",[1414,4794,4795],{},[1438,4796,4797],{},"\u003Cprobing privatePath=\"System\" \u002F>",[1414,4799,4800],{},[1438,4801,4802],{},"\u003C\u002FassemblyBinding>",[1414,4804,4805],{},[1438,4806,4807],{},"\u003CgeneratePublisherEvidence enabled=\"false\" \u002F>",[1414,4809,4810],{},[1438,4811,4812],{},"\u003C\u002Fruntime>",[1414,4814,4815],{},[1438,4816,4817],{},"\u003Csystem.net>",[1414,4819,4820],{},[1438,4821,4822],{},"\u003CdefaultProxy>",[1414,4824,4825],{},[1438,4826,4827],{},"\u003Cproxy usesystemdefault=\"true\" proxyaddress=\"\u003Chttp:\u002F\u002Fproxyserver.domain.local>\" bypassonlocal=\"true\" \u002F>",[1414,4829,4830],{},[1438,4831,4832],{},"\u003C\u002FdefaultProxy>",[1414,4834,4835],{},[1438,4836,4837],{},"\u003C\u002Fsystem.net>",[1414,4839,4840],{},[1438,4841,4842],{},"\u003C\u002Fconfiguration>",[1414,4844,4845,4848],{},[1563,4846,4847],{},"Note**",":** In a hybrid environment you may also need to complete the next step:",[1414,4850,4851],{},"Under \"Configuration -> Environment Configuration\" ensure the on-prem user name is in the format domain\\user and O365 is in the format user@domain",{"title":1400,"searchDepth":1401,"depth":1401,"links":4853},[],"Configure proxy settings for supported Symprex on-premises products using netsh.",{},{"title":327,"description":4854},"9-Z7Y0OXFy8MifFybl3z4BQ1yObIk0p0IjB5HFUNXIc",{"id":4859,"title":331,"access":93,"body":4860,"description":4897,"extension":1404,"featuredInSearchOrder":19,"meta":4898,"navigation":19,"path":332,"seo":4899,"stem":333,"tags":19,"__hash__":4900},"docs\u002Femail-signature-manager\u002Finternal\u002Fsend-on-behalf-of-signatures.md",{"type":1397,"value":4861,"toc":4895},[4862,4865,4882,4889,4892],[1414,4863,4864],{},"If you have a shared mailbox called \"Sales\" and User A,B,C access and send emails from this shared mailbox. You would do the following:",[2114,4866,4867,4870,4876],{},[1778,4868,4869],{},"Under \"Mange Deployment\" Add users A,B and C on the left hand side (or add a group that contains the users in the group deployment)",[1778,4871,4872,4873],{},"Add the \"sales\" user under ",[1563,4874,4875],{},"User\u002FGroup can Send on Behalf of.",[1778,4877,4737,4878,4881],{},[1563,4879,4880],{},"Signatures to Deploy"," select the email signature(s) to deploy as Send-on-Behalf signatures that will have the details of the \"sales\" user.",[1414,4883,4884,4885,4888],{},"The end result will be that users A, B and C have their own email signatures, but also additional signatures that can be selected in the ",[1563,4886,4887],{},"Signature"," dropdown when composing email in Outlook. These additional Send-on-Behalf signatures will have the details of the \"sales\" user.",[1414,4890,4891],{},"It is not currently possible to make a Send-on-Behalf signature default, so if you want to have it as default, you will have to specify \"\" as default signature for the users, and then users themselves will have to select the Send-on-Behalf signature as default in Outlook options.",[1414,4893,4894],{},"Finally it is not currently possible for Outlook to use the appropriate signature depending on the sending account.",{"title":1400,"searchDepth":1401,"depth":1401,"links":4896},[],"Deploy Send on Behalf signatures for shared mailboxes and understand default signature limitations.",{},{"title":331,"description":4897},"Qu6FJg3s7H3vdiHO4lmx3EH1WdatWzUcalHNalA98fQ",{"id":4902,"title":335,"access":93,"body":4903,"description":4947,"extension":1404,"featuredInSearchOrder":19,"meta":4948,"navigation":19,"path":336,"seo":4949,"stem":337,"tags":19,"__hash__":4950},"docs\u002Femail-signature-manager\u002Finternal\u002Fservice-account-incorrect-permissions.md",{"type":1397,"value":4904,"toc":4945},[4905,4908,4914,4917,4924,4931,4938],[1414,4906,4907],{},"If you receive the following error then it would suggest the service account does not have the correct permission",[1432,4909,4912],{"className":4910,"code":4911,"language":1457,"meta":1400},[1455],"The account does not have permission to impersonate the requested user\n",[1438,4913,4911],{"__ignoreMap":1400},[1414,4915,4916],{},"The solution to this is to re-create the service account using the steps provided in the user guide for the product you are receiving the error on:",[1414,4918,4919],{},[1688,4920,4923],{"href":4921,"rel":4922},"https:\u002F\u002Fdocs.symprex.com\u002Femail-signature-manager\u002Flatest\u002Fhtml\u002Findex.html?service_accounts.htm",[1692],"Email Signature Manager User Guide",[1414,4925,4926],{},[1688,4927,4930],{"href":4928,"rel":4929},"https:\u002F\u002Fdocs.symprex.com\u002Ffolder-permissions-manager\u002Flatest\u002Fhtml\u002Findex.html?permissions_requirements.htm",[1692],"Folder Permissions Manager User Guide",[1414,4932,4933],{},[1688,4934,4937],{"href":4935,"rel":4936},"https:\u002F\u002Fdocs.symprex.com\u002Fout-of-office-manager\u002Flatest\u002Fhtml\u002Findex.html?permission_requirements.htm",[1692],"Out of Office Manager User Guide",[1414,4939,4940],{},[1688,4941,4944],{"href":4942,"rel":4943},"https:\u002F\u002Fdocs.symprex.com\u002Fout-of-office-extender\u002Flatest\u002Fhtml\u002Findex.html?permissions_requirements.htm",[1692],"Out of Office Extender User Guide",{"title":1400,"searchDepth":1401,"depth":1401,"links":4946},[],"Fix service account impersonation permission errors by recreating the account with the correct setup.",{},{"title":335,"description":4947},"6v7X1JCfkh8lX6qYegXS5rWNJ-3u9blshzefZT5DoPo",{"id":4952,"title":339,"access":93,"body":4953,"description":5020,"extension":1404,"featuredInSearchOrder":19,"meta":5021,"navigation":19,"path":340,"seo":5022,"stem":341,"tags":19,"__hash__":5023},"docs\u002Femail-signature-manager\u002Finternal\u002Fservice-account-password-expired-pending-password-change.md",{"type":1397,"value":4954,"toc":5018},[4955,4959,4961,4963,4969,4972,4975,4978,4982,4985,5006,5011],[1414,4956,4957],{},[1563,4958,1635],{},[1414,4960,4158],{},[1414,4962,4161],{},[1432,4964,4967],{"className":4965,"code":4966,"language":1457,"meta":1400},[1455],"The remote server returned an error: (457)\n",[1438,4968,4966],{"__ignoreMap":1400},[1414,4970,4971],{},"The above error this usually suggests the service has either:",[1414,4973,4974],{},"- an expired password or",[1414,4976,4977],{},"- the account is pending a password change.",[1414,4979,4980],{},[1563,4981,1649],{},[1414,4983,4984],{},"You will need to update the password within Office 365 and complete the following steps:",[2114,4986,4987,4989,4992,4995,4998,5001,5004],{},[1778,4988,3067],{},[1778,4990,4991],{},"Go to \"Configuration -> Environment Configuration\"",[1778,4993,4994],{},"Under \"Office 365 Mailbox Access\" re-enter the updated password.",[1778,4996,4997],{},"Select \"Test Connectivity\" and search for a user user who has an Office 365 mailbox.",[1778,4999,5000],{},"Confirm the test completes successfully.",[1778,5002,5003],{},"Back on the main window select \"Update All\" from the ribbon menu to force the service to re-generate the signatures.",[1778,5005,3073],{},[1414,5007,5008],{},[1563,5009,5010],{},"Extra Steps",[1414,5012,5013,5014],{},"To prevent the issue from happening again you can also set the service account password never to expire you can find steps providing by Microsoft on the following article on how to complete this: ",[1688,5015,2167],{"href":5016,"rel":5017},"https:\u002F\u002Fdocs.microsoft.com\u002Fen-us\u002Foffice365\u002Fadmin\u002Fadd-users\u002Fset-password-to-never-expire?view=o365-worldwide",[1692],{"title":1400,"searchDepth":1401,"depth":1401,"links":5019},[],"Resolve service-wide 457 errors caused by expired or pending service account password changes.",{},{"title":339,"description":5020},"KJfP91fB5hDFL-VgMqQAG2mtBAqc-ZVj7KMtLQ0w4NU",{"id":5025,"title":343,"access":93,"body":5026,"description":5148,"extension":1404,"featuredInSearchOrder":19,"meta":5149,"navigation":19,"path":344,"seo":5150,"stem":345,"tags":19,"__hash__":5151},"docs\u002Femail-signature-manager\u002Finternal\u002Fservice-result-troubleshooting.md",{"type":1397,"value":5027,"toc":5146},[5028,5031,5038,5141],[1414,5029,5030],{},"So, either the user did not appear in the status monitor of the service result produced an error?",[1414,5032,5033,5034],{},"To troubleshoot this first open the status monitor from the ribbon menu and ensure the following two checkboxes are checked:",[2360,5035],{"alt":5036,"src":5037},"Email Signature Manager Status Monitor showing two checkboxes to enable full display","\u002Fassets\u002Femail-signature-manager\u002Finternal\u002Ferror-messages\u002Fservice-result-troubleshooting\u002Fesm-status-monitor-checkboxes.png",[2114,5039,5040,5047,5066],{},[1778,5041,5042,5043],{},"If the user is not appearing in the status monitor please check ",[1688,5044,229],{"href":5045,"rel":5046},"https:\u002F\u002Fsupport.symprex.com\u002Fa\u002Fsolutions\u002Farticles\u002F1000290956",[1692],[1778,5048,5049,5050],{},"If you are getting an error message select the user in the status monitor\n",[1775,5051,5052],{},[1778,5053,5054,5055],{},"Tip: You can either work in the Status Monitor or left click in the Service Result Log and either\n",[1775,5056,5057,5060,5063],{},[1778,5058,5059],{},"Right click and select all, right click copy OR",[1778,5061,5062],{},"Control + A, then Control + C",[1778,5064,5065],{},"then paste this into your favorite text editor to view full screen.",[1778,5067,5068,5069,5071,5072],{},"The best advice I can give is to look to see if the log contains any of these phrases and look at the resolution for the phrase. If you are seeing a log which is not in the table below please send it to ",[1688,5070,3132],{"href":3131},".\n",[1775,5073,5074,5136],{},[1778,5075,5076,5135],{},[1942,5077,5078],{"style":2885},[1946,5079,5080,5088,5099,5113,5124],{},[1949,5081,5082,5085],{},[1952,5083,2893],{"style":5084},"width: 50.2512%;",[1952,5086,2896],{"style":5087},"width: 49.7488%;",[1949,5089,5090,5093],{},[1952,5091,5092],{"style":5084},"The account does not have permission to impersonate the requested user",[1952,5094,5095,5096],{"style":5087},"The service account which you have configured under \"Configuration -> Environment Configuration\" does not have the role ability to impersonate users, More information on creating a service account can be found: ",[1688,5097,5098],{"href":4921},"Here",[1949,5100,5101,5104],{},[1952,5102,5103],{"style":5084},"The remote server returned an error: (457)",[1952,5105,5106],{"style":5087},[1688,5107,5112],{"href":5108,"rel":5109,"target":5111},"https:\u002F\u002Fsupport.symprex.com\u002Fa\u002Fsolutions\u002Farticles\u002F1000271801",[5110],"noreferrer","_blank","Error: \"The remote server returned an error: (457)\"",[1949,5114,5115,5118],{},[1952,5116,5117],{"style":5084},"The user does not have a valid User Principal Name",[1952,5119,5120],{"style":5087},[1688,5121,239],{"href":5122,"rel":5123,"target":5111},"https:\u002F\u002Fsupport.symprex.com\u002Fa\u002Fsolutions\u002Farticles\u002F1000272477",[5110],[1949,5125,5126,5128],{},[1952,5127,359],{"style":5084},[1952,5129,5130],{"style":5087},[1688,5131,5134],{"href":5132,"rel":5133,"target":5111},"https:\u002F\u002Fsupport.symprex.com\u002Fa\u002Fsolutions\u002Farticles\u002F1000289882",[5110],"Error: \"Unable to acquire the OAuth token to connect to Exchange Web Services\"","For example using the table above looking for the text \"The account does not have permission to impersonate the requested user\" is highlighted mulitple times:",[1778,5137,5138,5139,1804],{},"- ERROR: Failed to write the Xml via Exchange Web Services: ",[1563,5140,5092],{},[1414,5142,5143],{},[1688,5144,5098],{"href":4921,"rel":5145},[1692],{"title":1400,"searchDepth":1401,"depth":1401,"links":5147},[],"Use Status Monitor and Service Result logs to diagnose missing users and deployment errors.",{},{"title":343,"description":5148},"DzxrVypnin2MSxATx-NKzBBYcdkJQ3jpTcZKtC6KtVg",{"id":5153,"title":347,"access":93,"body":5154,"description":5164,"extension":1404,"featuredInSearchOrder":19,"meta":5165,"navigation":19,"path":348,"seo":5166,"stem":349,"tags":19,"__hash__":5167},"docs\u002Femail-signature-manager\u002Finternal\u002Fsettings-stored-in-mailboxes-by-the-agent.md",{"type":1397,"value":5155,"toc":5162},[5156,5159],[1414,5157,5158],{},"The agent stores information in mailboxes in a hidden message object with message class 'EmailSignatureManager.Signatures.Settings' exactly in the same way and location as Microsoft stores for example out-of-office assistant settings in a hidden message object with message class 'IPM.Microsoft.OOF.UserOofSettings'. In this respect we follow the Microsoft guidelines for persisting application settings in a mailbox. Hidden messages are stored in the Inbox in a way so that they are not available in email clients such as Outlook, but only via programming interfaces such as EWS and MAPI.",[1414,5160,5161],{},"The hidden message stores serialised signatures and signature settings, and nothing else. These settings allow the agent to update Outlook signatures directly from settings in the mailbox.",{"title":1400,"searchDepth":1401,"depth":1401,"links":5163},[],"See how the agent stores hidden mailbox settings for deployed signatures and signature preferences.",{},{"title":347,"description":5164},"EGQhkbqvs-9OZ77mNTn_CPMAr0cMKjofkBg2AhyrNPU",{"id":5169,"title":351,"access":93,"body":5170,"description":5200,"extension":1404,"featuredInSearchOrder":19,"meta":5201,"navigation":19,"path":352,"seo":5202,"stem":353,"tags":19,"__hash__":5203},"docs\u002Femail-signature-manager\u002Finternal\u002Ftroubleshooting-document-outlook.md",{"type":1397,"value":5171,"toc":5198},[5172,5175,5184,5192],[1414,5173,5174],{},"Help ! My signatures are not working.",[1414,5176,5177,5180,5181],{},[1563,5178,5179],{},"Step 1",": ",[1688,5182,229],{"href":5045,"rel":5183},[1692],[1414,5185,5186,3487,5189],{},[1563,5187,5188],{},"Step 2:",[1688,5190,221],{"href":2868,"rel":5191},[1692],[1414,5193,5194,5197],{},[1563,5195,5196],{},"Step 3:"," Ensure the agent is deploying the signature.",{"title":1400,"searchDepth":1401,"depth":1401,"links":5199},[],"Follow the three-step Outlook troubleshooting path for user targeting, signature generation, and agent deployment.",{},{"title":351,"description":5200},"Syj434ac3VdUXO0q-KhLR54qd0MxGdrJh04lkJ0Na6Y",{"id":5205,"title":355,"access":93,"body":5206,"description":5218,"extension":1404,"featuredInSearchOrder":19,"meta":5219,"navigation":19,"path":356,"seo":5220,"stem":357,"tags":19,"__hash__":5221},"docs\u002Femail-signature-manager\u002Finternal\u002Ftroubleshooting-mac-agent-issues.md",{"type":1397,"value":5207,"toc":5216},[5208,5213],[1414,5209,5210],{},[1563,5211,5212],{},"Troubleshooting agent installing issues",[1414,5214,5215],{},"Launch \"Console\" app and the filter for Email Signature Manager and you should see the log entries",{"title":1400,"searchDepth":1401,"depth":1401,"links":5217},[],"Use macOS Console logs to troubleshoot Email Signature Manager Mac Agent installation issues.",{},{"title":355,"description":5218},"3R5X-6exYMtyZ23Jbhon1e8Pp0lTdMnZiafw8F_MNf0",{"id":5223,"title":359,"access":93,"body":5224,"description":5262,"extension":1404,"featuredInSearchOrder":19,"meta":5263,"navigation":19,"path":360,"seo":5264,"stem":361,"tags":19,"__hash__":5265},"docs\u002Femail-signature-manager\u002Finternal\u002Funable-to-acquire-the-oauth-token-to-connect-to-exchange-web-services.md",{"type":1397,"value":5225,"toc":5256},[5226,5228,5231,5233,5235,5238,5240,5243,5251,5253],[1421,5227,1635],{"id":1634},[1414,5229,5230],{},"Email Signature Manager is failing to update signatures for users, and you see the below error in the Status Monitor and if you perform a Connectivity Test:",[1429,5232,359],{},[1421,5234,1642],{"id":1641},[1414,5236,5237],{},"Email Signature Manager is not correctly renewing the authentication token that was generated when you authenticated credentials for Office 365. The authentication token by default expires after 90 days.",[1421,5239,1649],{"id":1648},[1414,5241,5242],{},"There are two possible solutions to this problem:",[1775,5244,5245,5248],{},[1778,5246,5247],{},"Upgrade to Email Signature Manager version 9 or later.",[1778,5249,5250],{},"Open the Environment Configuration dialog and re-enter Office 365 credentials to generate a new authentication token.",[1421,5252,1656],{"id":1655},[1414,5254,5255],{},"Email Signature Manager, version 7 and 8",{"title":1400,"searchDepth":1401,"depth":1401,"links":5257},[5258,5259,5260,5261],{"id":1634,"depth":1401,"text":1635},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649},{"id":1655,"depth":1401,"text":1656},"Fix expired Office 365 OAuth tokens by upgrading or reauthenticating Exchange Web Services access.",{},{"title":359,"description":5262},"UZx-9BOTRcneRPtAUPkZoaCvceB5N2EuAjArZID1vZM",{"id":5267,"title":363,"access":93,"body":5268,"description":5284,"extension":1404,"featuredInSearchOrder":19,"meta":5285,"navigation":19,"path":364,"seo":5286,"stem":365,"tags":19,"__hash__":5287},"docs\u002Femail-signature-manager\u002Finternal\u002Funinstalling-email-signature-manager-version-4-fails.md",{"type":1397,"value":5269,"toc":5282},[5270,5273,5279],[1414,5271,5272],{},"If uninstalling Email Signature Manager version 4 fails then manual uninstallation can be performed using this tool:",[1414,5274,5275],{},[1688,5276,5277],{"href":5277,"rel":5278},"http:\u002F\u002Fwww.symprex.net\u002Fdownloads\u002Futils\u002FMSM4Uninstaller.zip",[1692],[1414,5280,5281],{},"This tool will uninstall Email Signature Manager version 4.",{"title":1400,"searchDepth":1401,"depth":1401,"links":5283},[],"Manually remove Email Signature Manager version 4 when the standard uninstall fails.",{},{"title":363,"description":5284},"eUzIyZiJmW6JlSdKyp8efCEyhnyxL9--aeAigKdS3mg",{"id":5289,"title":367,"access":93,"body":5290,"description":5334,"extension":1404,"featuredInSearchOrder":19,"meta":5335,"navigation":19,"path":368,"seo":5336,"stem":369,"tags":19,"__hash__":5337},"docs\u002Femail-signature-manager\u002Finternal\u002Funinstalling-msi-version-of-the-agent.md",{"type":1397,"value":5291,"toc":5332},[5292,5295,5304,5307,5310,5313,5318,5321,5324,5327,5330],[1414,5293,5294],{},"From a users workstation run the following powershell command:",[1432,5296,5298],{"className":1434,"code":5297,"language":1436,"meta":1400,"style":1400},"get-wmiobject Win32_Product | Format-Table IdentifyingNumber, Name, LocalPackage -AutoSize\n",[1438,5299,5300],{"__ignoreMap":1400},[1441,5301,5302],{"class":1443,"line":1444},[1441,5303,5297],{},[1414,5305,5306],{},"From this you should be able to pull the \"IdentifyingNumber\" for the Version of Symprex Agent which you are looking to uninstall.",[1414,5308,5309],{},"IdentifyingNumber Name LocalPackage",[1414,5311,5312],{},"----------------- ---- ------------",[1414,5314,5315,5317],{},[1563,5316],{"c581d2f0-3f89-4c5f-9c17-6879a744d8fe":1400}," Symprex Email Signature Manager Agent c:\\Windows\\Installer\\1bf6e.msi",[1414,5319,5320],{},"Once you have the IdentifyingNumber you can then use the following command to Uninstall the agent:",[1414,5322,5323],{},"msiexec \u002Funinstall C581D2F0-3F89-4C5F-9C17-6879A744D8FE \u002Fqn \u002Fnorestart \u002FL*V %temp%\\ESMuninstall.txt",[1414,5325,5326],{},"Once you have this command you can then compile this into a VBScript then even use GPO to call the VBScript.",[1414,5328,5329],{},"JM: I tried to complete this however I will need to come back to this and revisit this.",[1613,5331,1615],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":5333},[],"Identify the installed MSI package and uninstall the Email Signature Manager Agent by product code.",{},{"title":367,"description":5334},"mMDdnBA8tZW7ypL3L7zIFoVMkWFZEWfJkRuY5QQmFaA",{"id":5339,"title":371,"access":93,"body":5340,"description":5350,"extension":1404,"featuredInSearchOrder":19,"meta":5351,"navigation":19,"path":372,"seo":5352,"stem":373,"tags":19,"__hash__":5353},"docs\u002Femail-signature-manager\u002Finternal\u002Fuser-does-not-appear-in-the-status-monitor.md",{"type":1397,"value":5341,"toc":5348},[5342,5345],[1414,5343,5344],{},"When attempting to deploy a signature to a user the user does not appear in the status monitor on the server after running a service cycle.",[1414,5346,5347],{},"In most cases this is due to the user not having an email address enter in the email field in the users Active Directory account under the general tab.",{"title":1400,"searchDepth":1401,"depth":1401,"links":5349},[],"Fix missing users in Status Monitor by checking their Active Directory email address.",{},{"title":371,"description":5350},"evpm_9cGfmVMbPuK3FCzXhsl_E4AGOmNllRba3BZOkM",{"id":5355,"title":375,"access":93,"body":5356,"description":5386,"extension":1404,"featuredInSearchOrder":19,"meta":5387,"navigation":19,"path":376,"seo":5388,"stem":377,"tags":19,"__hash__":5389},"docs\u002Femail-signature-manager\u002Finternal\u002Fuser-email-address-setting.md",{"type":1397,"value":5357,"toc":5384},[5358,5361,5364,5370,5373,5379,5381],[1414,5359,5360],{},"UserEmailAddress is stored in ~\u002FLibrary\u002FPreferences\u002Fcom.Symprex.EmailSignatureManagerAgent.plist or under ~\u002FLibrary\u002FSyncedPreferences\u002F",[1414,5362,5363],{},"Set email address using this command:",[1414,5365,5366,5367],{},"defaults write com.Symprex.EmailSignatureManagerAgent UserEmailAddress -string ",[1438,5368,5369],{},"\u003Cemail\\_address>",[1414,5371,5372],{},"For example:",[1414,5374,5366,5375],{},[1688,5376,5378],{"href":5377},"mailto:test@domain.com","test@domain.com",[1414,5380,1926],{},[1414,5382,5383],{},"Make sure not to include .plist extension.",{"title":1400,"searchDepth":1401,"depth":1401,"links":5385},[],"Set or inspect the Mac Agent UserEmailAddress preference stored in plist files.",{},{"title":375,"description":5386},"2_uZW1JbkrCiaF47vAd9HTheuuwhS12pRLUJ-e80q-w",{"id":5391,"title":379,"access":93,"body":5392,"description":5428,"extension":1404,"featuredInSearchOrder":19,"meta":5429,"navigation":19,"path":380,"seo":5430,"stem":381,"tags":19,"__hash__":5431},"docs\u002Femail-signature-manager\u002Finternal\u002Fwhere-to-find-the-user-s-guide-for-email-signature-manager.md",{"type":1397,"value":5393,"toc":5426},[5394,5397,5423],[1414,5395,5396],{},"Below you can find links to the user's guide for older versions:",[1775,5398,5399,5407,5415],{},[1778,5400,5401,5406],{},[1688,5402,5405],{"href":5403,"rel":5404},"https:\u002F\u002Fdocs.symprex.com\u002Femail-signature-manager\u002Farchive\u002F963\u002Fhtml\u002F",[1692],"Email Signature Manager V9 user's guide"," (9.6.3)",[1778,5408,5409,5414],{},[1688,5410,5413],{"href":5411,"rel":5412},"https:\u002F\u002Fdocs.symprex.com\u002Femail-signature-manager\u002Farchive\u002F851\u002Fhtml\u002F",[1692],"Email Signature Manager V8 user's guide"," (8.5.1)",[1778,5416,5417,5422],{},[1688,5418,5421],{"href":5419,"rel":5420},"https:\u002F\u002Fdocs.symprex.com\u002Femail-signature-manager\u002Farchive\u002F732\u002Fhtml\u002F",[1692],"Email Signature Manager V7 user's guide"," (7.3.2)",[1414,5424,5425],{},"Note you can always press the F1 key in Email Signature Manager to open the user's guide for the version you have installed.",{"title":1400,"searchDepth":1401,"depth":1401,"links":5427},[],"Find user guide links for older Email Signature Manager versions and open help with F1.",{},{"title":379,"description":5428},"wrs0BAn7JHcE_6323Lqp17nS6SSKK3Z5s8Lsuogld4E",{"id":5433,"title":390,"access":1395,"body":5434,"description":5462,"extension":1404,"featuredInSearchOrder":19,"meta":5463,"navigation":19,"path":391,"seo":5464,"stem":392,"tags":19,"__hash__":5465},"docs\u002Femail-signature-manager\u002Fproblems-solutions\u002Fimage-in-email-signature-in-reply-email-is-replaced-with-placeholder.md",{"type":1397,"value":5435,"toc":5456},[5436,5438,5441,5443,5446,5448,5451,5453],[1421,5437,1635],{"id":1634},[1414,5439,5440],{},"When you reply to, or forward, an email in the Mail app on an Apple iPhone or iPad, images in the HTML email are replaced with file names such as image001.png, image002.png and so on.",[1421,5442,1642],{"id":1641},[1414,5444,5445],{},"This is by design of the Mail app on Apple iOS devices.",[1421,5447,1649],{"id":1648},[1414,5449,5450],{},"There is no solution to this problem.",[1421,5452,1656],{"id":1655},[1414,5454,5455],{},"Email Signature Manager, all versions",{"title":1400,"searchDepth":1401,"depth":1401,"links":5457},[5458,5459,5460,5461],{"id":1634,"depth":1401,"text":1635},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649},{"id":1655,"depth":1401,"text":1656},"Learn why iPhone and iPad Mail replaces reply images with filenames and why no product fix exists.",{},{"title":390,"description":5462},"pg9E5KCJQ9f7ydCb9ttCmfquiN0NlbAKovwDjsd3fmk",{"id":5467,"title":384,"access":1395,"body":5468,"description":1860,"extension":1404,"featuredInSearchOrder":19,"meta":5472,"navigation":19,"path":385,"seo":5473,"stem":386,"tags":19,"__hash__":5474},"docs\u002Femail-signature-manager\u002Fproblems-solutions\u002Findex.md",{"type":1397,"value":5469,"toc":5470},[],{"title":1400,"searchDepth":1401,"depth":1401,"links":5471},[],{"icon":1861},{"title":384,"description":1860},"p8wViX4hmfFxFenwuGIF4bR3glx-TUoOMYVtchb_2Io",{"id":5476,"title":394,"access":1395,"body":5477,"description":5584,"extension":1404,"featuredInSearchOrder":19,"meta":5585,"navigation":19,"path":395,"seo":5586,"stem":396,"tags":19,"__hash__":5587},"docs\u002Femail-signature-manager\u002Fproblems-solutions\u002Fowa-signatures-are-not-updating-in-office-365.md",{"type":1397,"value":5478,"toc":5577},[5479,5481,5484,5488,5491,5494,5497,5501,5512,5514,5517,5520,5529,5534,5570,5572,5575],[1421,5480,3840],{"id":3839},[1414,5482,5483],{},"OWA signatures are not updating in Microsoft 365 even though deployment is successful and there are no errors reported.",[1421,5485,5487],{"id":5486},"information","Information",[1414,5489,5490],{},"Microsoft enabled the roaming signatures feature on all Microsoft 365 tenants in April 2023.",[1414,5492,5493],{},"Even if later disabled by the customer, Microsoft is known to re-enable roaming signatures at a later date.",[1414,5495,5496],{},"Email Signature Manager is unable to update OWA signatures when roaming signatures are enabled.",[1421,5498,5500],{"id":5499},"recommendation","Recommendation",[1429,5502,5503,5506,5509],{},[1414,5504,5505],{},"Symprex recommends upgrading to Signature 365, which is designed for Microsoft 365. Signature 365 supports Outlook on all platforms, including mobile, and also New Outlook.",[1414,5507,5508],{},"Special pricing is available for existing Email Signature Manager customers, and Email Signature Manager settings can be easily migrated directly to Signature 365.",[1414,5510,5511],{},"It is recommended to upgrade to Signature 365 before September 2026, when Microsoft will disable the Exchange Web Services (EWS) API in Exchange Online.",[1421,5513,1649],{"id":1648},[3845,5515,5516],{},"Please note: Version 10.1 or later of Email Signature Manager is required for OWA signatures to work with Exchange Online.",[1414,5518,5519],{},"Microsoft has provided the following PowerShell command to disable roaming signatures on a Microsoft 365 tenant:",[1432,5521,5523],{"className":1434,"code":5522,"language":1436,"meta":1400,"style":1400},"Set-OrganizationConfig -PostponeRoamingSignaturesUntilLater $true\n",[1438,5524,5525],{"__ignoreMap":1400},[1441,5526,5527],{"class":1443,"line":1444},[1441,5528,5522],{},[1414,5530,5531],{},[1563,5532,5533],{},"To confirm roaming signatures have been disabled:",[2114,5535,5536,5539,5551,5561],{},[1778,5537,5538],{},"Log on to OWA.",[1778,5540,2118,5541,5544,5545,3278,5548,1804],{},[1563,5542,5543],{},"Settings",", select ",[1563,5546,5547],{},"Account",[1563,5549,5550],{},"Signatures",[1778,5552,5553,5554,5556,5557],{},"If your ",[1563,5555,5550],{}," page appears as the image below, the roaming signatures feature has been enabled on your Microsoft 365 tenant:\n",[2360,5558],{"alt":5559,"src":5560},"OWA Signatures settings page showing roaming signatures are enabled","\u002Fassets\u002Femail-signature-manager\u002Fproblems-solutions\u002Fowa-signatures-are-not-updating-in-office-365\u002Fowa-signatures-roaming-enabled.png",[1778,5562,5553,5563,5565,5566],{},[1563,5564,5550],{}," page appears as the image below, roaming signatures are disabled:\n",[2360,5567],{"alt":5568,"src":5569},"OWA Signatures settings page showing roaming signatures are disabled","\u002Fassets\u002Femail-signature-manager\u002Fproblems-solutions\u002Fowa-signatures-are-not-updating-in-office-365\u002Fowa-signatures-roaming-disabled.png",[1421,5571,1656],{"id":1655},[1414,5573,5574],{},"Email Signature Manager, v9, v10",[1613,5576,1615],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":5578},[5579,5580,5581,5582,5583],{"id":3839,"depth":1401,"text":3840},{"id":5486,"depth":1401,"text":5487},{"id":5499,"depth":1401,"text":5500},{"id":1648,"depth":1401,"text":1649},{"id":1655,"depth":1401,"text":1656},"Fix Microsoft 365 OWA signature updates blocked by roaming signatures and review Signature 365 migration guidance.",{},{"title":394,"description":5584},"iOBFCuJNiKDCkR3P4JvOeQ0CZUQW_MNwSfwshSLOXVk",{"id":5589,"title":398,"access":1395,"body":5590,"description":5675,"extension":1404,"featuredInSearchOrder":19,"meta":5676,"navigation":19,"path":399,"seo":5677,"stem":400,"tags":19,"__hash__":5678},"docs\u002Femail-signature-manager\u002Fproblems-solutions\u002Funinstalling-the-email-signature-manager-agent-programmatically.md",{"type":1397,"value":5591,"toc":5667},[5592,5594,5597,5599,5602,5605,5608,5612,5615,5618,5621,5628,5632,5635,5646,5649,5652,5658,5661,5664],[1421,5593,1635],{"id":1634},[1414,5595,5596],{},"You wish to uninstall the Email Signature Manager Agent programmatically from a number of machines on your network.",[1421,5598,1649],{"id":1648},[1414,5600,5601],{},"There are a number of methods to remove the Agent installation from your network. This can be done using a Powershell script for Clickonce or MSI installed Agents or an MSI uninstallation for MSI installed Agents.",[3845,5603,5604],{},"It is always recommended to run the uninstallation scripts on a test machine before these are deployed to your network.",[1414,5606,5607],{},"In some cases when installed via MSI, the Powershell script is known to be unable to remove the Agent installation. In this case, we recommend using the MSI uninstallation script.",[5609,5610,5611],"h3",{"id":1436},"Powershell",[1414,5613,5614],{},"The following powershell script will in most cases remove both the ClickOnce and MSI installed Agent from your devices.",[1414,5616,5617],{},"The .ps1 script below should be saved to your local machine. In order to run a saved script you will need to allow unsigned scripts to run. This can be done using the following command through an Administrative Powershell window.",[1429,5619,5620],{},"Set-ExecutionPolicy -Bypass",[1414,5622,5623],{},[1688,5624,5627],{"href":5625,"rel":5626},"https:\u002F\u002Fwww.symprex.net\u002Fdownloads\u002Futils\u002FRemoveEmailSignatureManagerAgent.zip",[1692],"Agent Removal Tool",[5609,5629,5631],{"id":5630},"msi-uninstallation","MSI uninstallation",[1414,5633,5634],{},"Owing to the nature of MSI installation, you must find the correct Local Package for the installed software. This can be done using Powershell commands and the resulting information used with an RMM package or GPO to remove the software from your computers.",[1429,5636,5637,5640,5643],{},[1414,5638,5639],{},"If installed as a Machine based installation, the user running the commands will require local administrative permissions on the device.",[1414,5641,5642],{},"Machine and User based installations will need to be removed separately.",[1414,5644,5645],{},"If you have multiple versions of the software installed on your network, you will need to repeat this for all versions.",[1414,5647,5648],{},"Open a PowerShell window on a device with the Agent installed, and run the following command.",[1429,5650,5651],{},"Get-WmiObject Win32_product | Format-Table IdentifyingNumber, Name, LocalPackage -AutoSize",[1414,5653,5654],{},[2360,5655],{"alt":5656,"src":5657},"PowerShell output showing Email Signature Manager agent MSI identifying number and local package path","\u002Fassets\u002Femail-signature-manager\u002Fproblems-solutions\u002Funinstalling-the-email-signature-manager-agent-programmatically\u002Fesm-agent-msi-local-package-info.png",[1414,5659,5660],{},"Using the LocalPackage field, you can use the following command to uninstall the agent. The user running the command will require write permissions to %temp%.",[1429,5662,5663],{},"msiexec \u002Funinstall C:\\Windows\\Installer\\2fba28.msi \u002Fqn \u002Fnorestart \u002FL*V %temp%\\ESMuninstall.txt",[1414,5665,5666],{},"This command can be used with a boot\u002Flogin script or RMM solution to remove the Agent as desired from your network.",{"title":1400,"searchDepth":1401,"depth":1401,"links":5668},[5669,5670],{"id":1634,"depth":1401,"text":1635},{"id":1648,"depth":1401,"text":1649,"children":5671},[5672,5674],{"id":1436,"depth":5673,"text":5611},3,{"id":5630,"depth":5673,"text":5631},"Programmatically remove ClickOnce or MSI agent installations with PowerShell or MSI uninstall commands.",{},{"title":398,"description":5675},"hVedLEHL44jkl7EojSgCE8E5yqvHeygNFrhCqRQ3Gjo",{"id":5680,"title":402,"access":1395,"body":5681,"description":5782,"extension":1404,"featuredInSearchOrder":19,"meta":5783,"navigation":19,"path":403,"seo":5784,"stem":404,"tags":19,"__hash__":5785},"docs\u002Femail-signature-manager\u002Fproblems-solutions\u002Fuser-is-not-receiving-signature-and-is-not-visible-in-email-signature-manager.md",{"type":1397,"value":5682,"toc":5776},[5683,5685,5699,5701,5711,5713,5716,5758,5765,5771,5773],[1421,5684,1635],{"id":1634},[1414,5686,5687,5688,5691,5692,5695,5696,3599],{},"You have a user that is a member of a deployment group, but the user is not receiving a signature. Further if you try to add the specific user on the ",[1563,5689,5690],{},"Users"," tab in the ",[1563,5693,5694],{},"Manage Deployment"," dialog, the user is not showing in the ",[1563,5697,5698],{},"Select User",[1421,5700,1642],{"id":1641},[1414,5702,5703,5704,3746,5707,5710],{},"Email Signature Manager only includes users that have their ",[1563,5705,5706],{},"User logon name",[1563,5708,5709],{},"E-mail"," properties configured in Active Directory.",[1421,5712,1649],{"id":1648},[1414,5714,5715],{},"Perform the steps below to solve the problem:",[2114,5717,5718,5723,5728,5741,5752],{},[1778,5719,2118,5720,1804],{},[1563,5721,5722],{},"Active Directory Users and Computers",[1778,5724,5725,5726,1804],{},"Find the user and open ",[1563,5727,3281],{},[1778,5729,5730,5731,5733,5734,5736,5737],{},"On the ",[1563,5732,150],{}," tab, ensure the ",[1563,5735,5709],{}," field contains an email address:\n",[2360,5738],{"alt":5739,"src":5740},"Active Directory user Properties General tab showing E-mail field","\u002Fassets\u002Femail-signature-manager\u002Fproblems-solutions\u002Fuser-is-not-receiving-signature-and-is-not-visible-in-email-signature-manager\u002Fad-user-general-tab-email-field.png",[1778,5742,5730,5743,5733,5745,5747,5748],{},[1563,5744,5547],{},[1563,5746,5706],{}," field contains a user logon name:\n",[2360,5749],{"alt":5750,"src":5751},"Active Directory user Properties Account tab showing User logon name field","\u002Fassets\u002Femail-signature-manager\u002Fproblems-solutions\u002Fuser-is-not-receiving-signature-and-is-not-visible-in-email-signature-manager\u002Fad-user-account-tab-logon-name.png",[1778,5753,5754,5755,5757],{},"In Email Signature Manager, click ",[1563,5756,3672],{}," in the ribbon and wait for the service to process all users.",[1414,5759,5760,5761,5764],{},"You can open the ",[1563,5762,5763],{},"Status Monitor"," in Email Signature Manager to verify the user is now listed.",[1414,5766,5767,5768,1804],{},"The affected user can either wait for the Email Signature Manager Agent to automatically get the signature or perform a manual ",[1563,5769,5770],{},"Update Now",[1421,5772,1656],{"id":1655},[1414,5774,5775],{},"Email Signature Manager, version 10 and later",{"title":1400,"searchDepth":1401,"depth":1401,"links":5777},[5778,5779,5780,5781],{"id":1634,"depth":1401,"text":1635},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649},{"id":1655,"depth":1401,"text":1656},"Fix users missing from deployment by completing required Active Directory logon name and email fields.",{},{"title":402,"description":5782},"45-ECVThTnWKnYTrYky2qGNsfHzOcRe1_psS-Ca90dg",{"id":5787,"title":412,"access":1395,"body":5788,"description":6079,"extension":1404,"featuredInSearchOrder":19,"meta":6080,"navigation":19,"path":413,"seo":6081,"stem":414,"tags":19,"__hash__":6082},"docs\u002Femail-signature-manager\u002Frelease-notes-agent\u002Femail-signature-manager-agent-v4-release-notes.md",{"type":1397,"value":5789,"toc":6064},[5790,5794,5797,5800,5814,5818,5821,5823,5831,5835,5838,5840,5857,5861,5864,5866,5883,5887,5890,5892,5903,5907,5910,5912,5920,5924,5927,5929,5949,5953,5956,5958,5963,5967,5970,5972,5977,5981,5984,5986,5994,5998,6001,6003,6014,6018,6021,6023,6034,6038,6041,6043],[5609,5791,5793],{"id":5792},"email-signature-manager-agent-440","Email Signature Manager Agent 4.4.0",[1414,5795,5796],{},"Released October 22, 2024.",[1414,5798,5799],{},"New features, enhancements and bug fixes:",[1775,5801,5802,5805,5808,5811],{},[1778,5803,5804],{},"Improved image handling.",[1778,5806,5807],{},"Improved logging.",[1778,5809,5810],{},"Security updates.",[1778,5812,5813],{},"Other minor enhancements.",[5609,5815,5817],{"id":5816},"email-signature-manager-agent-433","Email Signature Manager Agent 4.3.3",[1414,5819,5820],{},"Released January 23, 2024.",[1414,5822,5799],{},[1775,5824,5825,5828],{},[1778,5826,5827],{},"Upgraded user interface controls to latest version.",[1778,5829,5830],{},"Upgraded HTTPS client library.",[5609,5832,5834],{"id":5833},"email-signature-manager-agent-432","Email Signature Manager Agent 4.3.2",[1414,5836,5837],{},"Released September 25, 2023.",[1414,5839,5799],{},[1775,5841,5842,5845,5848,5851,5854],{},[1778,5843,5844],{},"Fixed potential errors connecting to Exchange Online due to TLS 1.3 being enabled.",[1778,5846,5847],{},"Fixed potential installation issue due to unsigned installer custom assemblies.",[1778,5849,5850],{},"Fixed invalid response received from server due to authentication bug.",[1778,5852,5853],{},"Fixed issue with not using Windows proxy settings.",[1778,5855,5856],{},"Updated to check if user is on-domain during each Autodiscover cycle.",[5609,5858,5860],{"id":5859},"email-signature-manager-agent-431","Email Signature Manager Agent 4.3.1",[1414,5862,5863],{},"Released May 1, 2023.",[1414,5865,5799],{},[1775,5867,5868,5871,5874,5877,5880],{},[1778,5869,5870],{},"Fixed potential failure to install signatures not prompting for Office 365 credentials as required.",[1778,5872,5873],{},"Fixed potential null reference exception when acquiring authentication token silently.",[1778,5875,5876],{},"Fixed issue with certificate validation resulting in error connecting to Exchange.",[1778,5878,5879],{},"Fixed Exchange Web Services connection errors due to TLS 1.3 being enabled.",[1778,5881,5882],{},"Updated installer custom action assemblies to be digitally signed.",[5609,5884,5886],{"id":5885},"email-signature-manager-agent-430","Email Signature Manager Agent 4.3.0",[1414,5888,5889],{},"Released March 9, 2023.",[1414,5891,5799],{},[1775,5893,5894,5897,5900],{},[1778,5895,5896],{},"Installer verifies .NET 4.7.2 or later is installed.",[1778,5898,5899],{},"Status monitor shows details of any images that fail to download.",[1778,5901,5902],{},"Added support for Windows Extended Protection including when enabled in Exchange Server 2013, 2016 and 2019.",[5609,5904,5906],{"id":5905},"email-signature-manager-agent-421","Email Signature Manager Agent 4.2.1",[1414,5908,5909],{},"Released January 4, 2023.",[1414,5911,5799],{},[1775,5913,5914,5917],{},[1778,5915,5916],{},"Fixed login prompt occurring again after having successfully authenticated previously.",[1778,5918,5919],{},"Fixed authentication issues on Remote Desktop Services and Citrix.",[5609,5921,5923],{"id":5922},"email-signature-manager-agent-420","Email Signature Manager Agent 4.2.0",[1414,5925,5926],{},"Released October 18, 2022.",[1414,5928,5799],{},[1775,5930,5931,5934,5937,5940,5943,5946],{},[1778,5932,5933],{},"Fixed browser errors during authentication when using third-party solutions such as Duo security.",[1778,5935,5936],{},"Fixed signatures may be removed when agent cannot connect to Email Signature Manager server.",[1778,5938,5939],{},"Fixed special characters in download image names not always correctly decoded for file names.",[1778,5941,5942],{},"Will not attempt to get signatures from mailbox when signatures are not stored in mailboxes.\nRequires Email Signature Manager 9.2.0 or later.",[1778,5944,5945],{},"Will not use signatures from mailbox if outdated compared to already installed signatures.",[1778,5947,5948],{},"Improved support for Azure joined workstations.",[5609,5950,5952],{"id":5951},"email-signature-manager-agent-412","Email Signature Manager Agent 4.1.2",[1414,5954,5955],{},"Released April 12, 2022.",[1414,5957,5799],{},[1775,5959,5960],{},[1778,5961,5962],{},"Fixed incorrectly attempts WAM authentication on older operating systems where not supported.",[5609,5964,5966],{"id":5965},"email-signature-manager-agent-411","Email Signature Manager Agent 4.1.1",[1414,5968,5969],{},"Released February 15, 2022.",[1414,5971,5799],{},[1775,5973,5974],{},[1778,5975,5976],{},"Remembers account in situations where user has multiple and must choose manually.",[5609,5978,5980],{"id":5979},"email-signature-manager-agent-410","Email Signature Manager Agent 4.1.0",[1414,5982,5983],{},"Released February 8, 2022.",[1414,5985,5799],{},[1775,5987,5988,5991],{},[1778,5989,5990],{},"Built for .NET Framework 4.7.2 or later and this is now a system requirement.",[1778,5992,5993],{},"Added support for WAM authentication.",[5609,5995,5997],{"id":5996},"email-signature-manager-agent-402","Email Signature Manager Agent 4.0.2",[1414,5999,6000],{},"Released December 2, 2021.",[1414,6002,5799],{},[1775,6004,6005,6008,6011],{},[1778,6006,6007],{},"Fixed issue where the agent would not install signatures to non-Exchange email accounts.",[1778,6009,6010],{},"Fixed images may have incorrect size when image width and\u002For height not specified in HTML.",[1778,6012,6013],{},"Fixed read only flag not removed on signature files after allowing users to change signatures.",[5609,6015,6017],{"id":6016},"email-signature-manager-agent-401","Email Signature Manager Agent 4.0.1",[1414,6019,6020],{},"Released October 1, 2021.",[1414,6022,5799],{},[1775,6024,6025,6028,6031],{},[1778,6026,6027],{},"Fixed rare issue introduced in version 4.0.0 with images not working if containing spaces in name.",[1778,6029,6030],{},"Updated ClickOnce installer so re-authentication is no longer required after upgrade.",[1778,6032,6033],{},"Updated ClickOnce installer to automatically upgrade from this version onwards.",[5609,6035,6037],{"id":6036},"email-signature-manager-agent-400","Email Signature Manager Agent 4.0.0",[1414,6039,6040],{},"Released September 20, 2021.",[1414,6042,5799],{},[1775,6044,6045,6048,6051,6054,6057,6060,6062],{},[1778,6046,6047],{},"Added support for Windows 11 and Windows Server 2022.",[1778,6049,6050],{},"Updated to use Microsoft Authentication Library (MSAL) to connect with Office 365.",[1778,6052,6053],{},"General improvements to service for signature generation and deployment.",[1778,6055,6056],{},"Automatically creates RTF signatures from HTML signatures.",[1778,6058,6059],{},"Improved Autodiscover.",[1778,6061,5810],{},[1778,6063,5813],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":6065},[6066,6067,6068,6069,6070,6071,6072,6073,6074,6075,6076,6077,6078],{"id":5792,"depth":5673,"text":5793},{"id":5816,"depth":5673,"text":5817},{"id":5833,"depth":5673,"text":5834},{"id":5859,"depth":5673,"text":5860},{"id":5885,"depth":5673,"text":5886},{"id":5905,"depth":5673,"text":5906},{"id":5922,"depth":5673,"text":5923},{"id":5951,"depth":5673,"text":5952},{"id":5965,"depth":5673,"text":5966},{"id":5979,"depth":5673,"text":5980},{"id":5996,"depth":5673,"text":5997},{"id":6016,"depth":5673,"text":6017},{"id":6036,"depth":5673,"text":6037},"Review Email Signature Manager Agent 4 release notes, including image handling, logging, and security updates.",{},{"title":412,"description":6079},"4CKmWvw8cOhSvavyYviNoxtb-Gb8YxgQLIVa1wljJrw",{"id":6084,"title":416,"access":1395,"body":6085,"description":6109,"extension":1404,"featuredInSearchOrder":19,"meta":6110,"navigation":19,"path":417,"seo":6111,"stem":418,"tags":19,"__hash__":6112},"docs\u002Femail-signature-manager\u002Frelease-notes-agent\u002Femail-signature-manager-agent-v5-release-notes.md",{"type":1397,"value":6086,"toc":6106},[6087,6091,6094,6096],[5609,6088,6090],{"id":6089},"email-signature-manager-agent-500","Email Signature Manager Agent 5.0.0",[1414,6092,6093],{},"Released August 4, 2025.",[1414,6095,5799],{},[1775,6097,6098,6101,6104],{},[1778,6099,6100],{},"New version for Email Signature Manager 11.",[1778,6102,6103],{},"No longer supports Microsoft 365.",[1778,6105,5813],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":6107},[6108],{"id":6089,"depth":5673,"text":6090},"Review Email Signature Manager Agent 5 release notes for Email Signature Manager 11 and Microsoft 365 support changes.",{},{"title":416,"description":6109},"_Ff9vuZpRf7J7T9IP8jhaEszmNmfRq2QifLyW5_j-7o",{"id":6114,"title":406,"access":1395,"body":6115,"description":1870,"extension":1404,"featuredInSearchOrder":19,"meta":6119,"navigation":19,"path":407,"seo":6120,"stem":408,"tags":19,"__hash__":6121},"docs\u002Femail-signature-manager\u002Frelease-notes-agent\u002Findex.md",{"type":1397,"value":6116,"toc":6117},[],{"title":1400,"searchDepth":1401,"depth":1401,"links":6118},[],{"icon":1867},{"title":406,"description":1870},"jk6nVIIWWvmAhRGJ7kUk-0ssR-v-kETPbrhKGQuBd3U",{"id":6123,"title":426,"access":1395,"body":6124,"description":6177,"extension":1404,"featuredInSearchOrder":19,"meta":6178,"navigation":19,"path":427,"seo":6179,"stem":428,"tags":19,"__hash__":6180},"docs\u002Femail-signature-manager\u002Frelease-notes\u002Femail-signature-manager-v10-release-notes.md",{"type":1397,"value":6125,"toc":6173},[6126,6130,6133,6135,6149,6153,6155,6157],[5609,6127,6129],{"id":6128},"email-signature-manager-1010","Email Signature Manager 10.1.0",[1414,6131,6132],{},"Released February 21, 2025.",[1414,6134,5799],{},[1775,6136,6137,6140,6143,6146],{},[1778,6138,6139],{},"Removed support for retired ApplicationImpersonation role.",[1778,6141,6142],{},"Updated Configure Office 365 Mailbox Access topic in user.",[1778,6144,6145],{},"Fixed replacing self-signed certificate does not work.",[1778,6147,6148],{},"Fixed Email Signature Manager Client Access Service crashing in some cases.",[5609,6150,6152],{"id":6151},"email-signature-manager-1000","Email Signature Manager 10.0.0",[1414,6154,5796],{},[1414,6156,5799],{},[1775,6158,6159,6162,6165,6168,6171],{},[1778,6160,6161],{},"Now uses more secure full_access_as_app permission for Exchange Online in place of retired ApplicationImpersonation role.",[1778,6163,6164],{},"New server-side signature mode and combo signature mode when using Exchange Server.",[1778,6166,6167],{},"New support for Office 2024 on Windows and Mac.",[1778,6169,6170],{},"Signature 365 Migration Wizard updates.",[1778,6172,5813],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":6174},[6175,6176],{"id":6128,"depth":5673,"text":6129},{"id":6151,"depth":5673,"text":6152},"See Email Signature Manager 10 release history, including Microsoft 365 access changes, fixes, and service improvements.",{},{"title":426,"description":6177},"N9HdnDSX9V0SX1GZ7Iy-_sAWxvvJurSXZENKG4zAAys",{"id":6182,"title":430,"access":1395,"body":6183,"description":6229,"extension":1404,"featuredInSearchOrder":19,"meta":6230,"navigation":19,"path":431,"seo":6231,"stem":432,"tags":19,"__hash__":6232},"docs\u002Femail-signature-manager\u002Frelease-notes\u002Femail-signature-manager-v11-release-notes.md",{"type":1397,"value":6184,"toc":6225},[6185,6189,6192,6194,6205,6209,6211,6213],[5609,6186,6188],{"id":6187},"email-signature-manager-1101","Email Signature Manager 11.0.1",[1414,6190,6191],{},"Released October 28, 2025.",[1414,6193,5799],{},[1775,6195,6196,6199,6202],{},[1778,6197,6198],{},"Fixed extension attribute fields not always being populated in signatures.",[1778,6200,6201],{},"Fixed some Active Directory trust types not being recognised.",[1778,6203,6204],{},"Signature 365 Migration Wizard improvements.",[5609,6206,6208],{"id":6207},"email-signature-manager-1100","Email Signature Manager 11.0.0",[1414,6210,6093],{},[1414,6212,5799],{},[1775,6214,6215,6218,6221,6223],{},[1778,6216,6217],{},"Designed for Exchange Server and no longer supports Microsoft 365.",[1778,6219,6220],{},"Added support for Exchange Server Subscription Edition.",[1778,6222,6170],{},[1778,6224,5813],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":6226},[6227,6228],{"id":6187,"depth":5673,"text":6188},{"id":6207,"depth":5673,"text":6208},"See Email Signature Manager 11 release history, including fixes and Signature 365 migration improvements.",{},{"title":430,"description":6229},"mZXBBQMVcnm4w2mzPeMqDzs9wpTKaQr_-6A3yyv6Q2g",{"id":6234,"title":420,"access":1395,"body":6235,"description":1866,"extension":1404,"featuredInSearchOrder":19,"meta":6239,"navigation":19,"path":421,"seo":6240,"stem":422,"tags":19,"__hash__":6241},"docs\u002Femail-signature-manager\u002Frelease-notes\u002Findex.md",{"type":1397,"value":6236,"toc":6237},[],{"title":1400,"searchDepth":1401,"depth":1401,"links":6238},[],{"icon":1867},{"title":420,"description":1866},"aM0VR9bAT_NgT-g14WQbjnNrVAO75PHjNdwvwgJJWtQ",{"id":6243,"title":440,"access":6244,"body":6245,"description":6255,"extension":1404,"featuredInSearchOrder":19,"meta":6256,"navigation":19,"path":441,"seo":6257,"stem":442,"tags":19,"__hash__":6258},"docs\u002Femail-signature-manager\u002Freview\u002Fanimated-gif-images-are-not-supported-by-outlook-and-most-other-email-clients.md","logged-in",{"type":1397,"value":6246,"toc":6253},[6247,6250],[1414,6248,6249],{},"Animated gif images are not supported by Outlook or most other emails client.",[1414,6251,6252],{},"While animated gif images will work correctly in the Email Signature Manager editor, it is recommended not to use animated gif images.",{"title":1400,"searchDepth":1401,"depth":1401,"links":6254},[],"Understand why animated GIFs do not animate in Outlook and most email clients.",{},{"title":440,"description":6255},"y6qLweqIjoc33B1dJkJGiDAqTv0LHcOh4GMpNfqFxFk",{"id":6260,"title":444,"access":6244,"body":6261,"description":6277,"extension":1404,"featuredInSearchOrder":19,"meta":6278,"navigation":19,"path":445,"seo":6279,"stem":446,"tags":19,"__hash__":6280},"docs\u002Femail-signature-manager\u002Freview\u002Fcan-email-signatures-include-logos-and-other-graphics.md",{"type":1397,"value":6262,"toc":6275},[6263,6266,6269,6272],[1414,6264,6265],{},"Yes, you can include logos and other graphics in email signatures.",[1414,6267,6268],{},"This can be graphics such as social media icons, employee photos, and QR codes.",[1414,6270,6271],{},"Graphics can link to static or dynamic generated links that are individual for each user.",[1414,6273,6274],{},"For best results images should be placed on a public web location and references from there.",{"title":1400,"searchDepth":1401,"depth":1401,"links":6276},[],"Learn how to use logos, icons, photos, and QR codes in signatures with hosted images.",{},{"title":444,"description":6277},"AkV8KyJdyv8ioyi4NN7ASb5NF2tvCN5cH1z57DZWMtw",{"id":6282,"title":448,"access":6244,"body":6283,"description":6305,"extension":1404,"featuredInSearchOrder":19,"meta":6306,"navigation":19,"path":449,"seo":6307,"stem":450,"tags":19,"__hash__":6308},"docs\u002Femail-signature-manager\u002Freview\u002Fcan-the-agent-be-configured-to-update-signatures-at-logon-and-then-exit.md",{"type":1397,"value":6284,"toc":6303},[6285,6288,6297,6300],[1414,6286,6287],{},"Yes, when using Email Signature Manager version 7 and later, the agent can be configured to update signatures at logon and then exit.",[1414,6289,2548,6290,6293,6294,1804],{},[1563,6291,6292],{},"Deployment Options"," dialog in Email Signature Manager and enable the option ",[1563,6295,6296],{},"Close the Agent after the first automatic signature installation",[1414,6298,6299],{},"Default this option is disabled and the agent will stay running in the background to update signatures continuously.",[1414,6301,6302],{},"The agent is required to ensure email signatures are visible when composing email in Outlook.",{"title":1400,"searchDepth":1401,"depth":1401,"links":6304},[],"Configure the agent to update signatures at logon, then exit instead of running continuously.",{},{"title":448,"description":6305},"SJnkyPGpSnLTWxr7CDxby9ynARlbQc55jSM6hQ1CFVU",{"id":6310,"title":452,"access":6244,"body":6311,"description":6468,"extension":1404,"featuredInSearchOrder":19,"meta":6469,"navigation":19,"path":453,"seo":6470,"stem":454,"tags":19,"__hash__":6471},"docs\u002Femail-signature-manager\u002Freview\u002Fcould-not-access-network-location-when-trying-to-uninstall-msi-package.md",{"type":1397,"value":6312,"toc":6461},[6313,6316,6319,6322,6325,6328,6332,6335,6338,6342,6345,6349,6356],[5609,6314,6315],{"id":1655},"APPLIES TO",[1414,6317,6318],{},"Email Signature Manager version 8.x",[1414,6320,6321],{},"Email Signature Manager version 7.x",[5609,6323,6324],{"id":5486},"INFORMATION",[1414,6326,6327],{},"This article describes how to forcibly uninstall an MSI package from a computer. This can be necessary if the network share from which it was installed has since been removed. In such a situation the information in this article may be helpful to forcibly uninstall the Email Signature Manager Agent or Email Signature Manager Deployment Tool.",[5609,6329,6331],{"id":6330},"symptoms","SYMPTOMS",[1414,6333,6334],{},"When trying to uninstall, repair or upgrade an MSI package, the process fails with this error message:",[1414,6336,6337],{},"Could not access network location \\\\server\\share",[5609,6339,6341],{"id":6340},"cause","CAUSE",[1414,6343,6344],{},"This problem is a known issue with Windows Installer that occurs when the original network share from which an application was installed has since been removed.",[5609,6346,6348],{"id":6347},"resolution","RESOLUTION",[1414,6350,6351,6352,6355],{},"The MSI package can be forcibly uninstalled from a computer using the ",[1563,6353,6354],{},"Windows Program Install and Uninstall Troubleshooter"," published by Microsoft following these steps:",[2114,6357,6358,6366,6372,6379,6388,6397,6405,6413,6416,6429,6436,6441,6453],{},[1778,6359,6360,6361,6365],{},"Launch the troubleshooter from the following page:\n",[1688,6362,6363],{"href":6363,"rel":6364},"http:\u002F\u002Fsupport.microsoft.com\u002Fmats\u002FProgram_Install_and_Uninstall",[1692],"\nNote: It is recommended that you use Internet Explorer to launch the troubleshooter.",[1778,6367,3298,6368,6371],{},[1563,6369,6370],{},"Accept"," button to accept the terms of the Microsoft Licensing Agreement.",[1778,6373,6374,6375,6378],{},"Once the troubleshooter has analysed your computer, select the ",[1563,6376,6377],{},"Detect problems and let me select the fixes to apply"," option.",[1778,6380,5730,6381,6384,6385,1804],{},[1563,6382,6383],{},"Are you having problems installing or uninstalling a program?"," page, select ",[1563,6386,6387],{},"Uninstalling",[1778,6389,3291,6390,6393,6394,6396],{},[1563,6391,6392],{},"Select the program you want to uninstall"," list, select the application to uninstall and click the ",[1563,6395,3740],{}," button.",[1778,6398,5730,6399,6384,6402,1804],{},[1563,6400,6401],{},"Uninstall and cleanup?",[1563,6403,6404],{},"Yes, try uninstall",[1778,6406,5730,6407,6410,6411,6396],{},[1563,6408,6409],{},"Diagnosis is complete"," page, click the ",[1563,6412,3740],{},[1778,6414,6415],{},"Wait for the troubleshooter to uninstall the Deployment Tool (this can take a little while to complete).",[1778,6417,5730,6418,6421,6422,6425,6426,1804],{},[1563,6419,6420],{},"Troubleshooting is complete"," page, verify that the ",[1563,6423,6424],{},"Cannot install or uninstall a program issue"," is reported as ",[1563,6427,6428],{},"Fixed",[1778,6430,6431,6432,6435],{},"In ",[1563,6433,6434],{},"Program and Features"," (in the Windows Control Panel), verify that the application has been removed.",[1778,6437,6438,6439,6396],{},"In the Troubleshooting Wizard, click the ",[1563,6440,3740],{},[1778,6442,5730,6443,6446,6447,6450,6451,6396],{},[1563,6444,6445],{},"Did this fix your problem?"," page, select the ",[1563,6448,6449],{},"Yes, the problem has been fixed"," option and click the ",[1563,6452,3740],{},[1778,6454,5730,6455,6410,6458,6396],{},[1563,6456,6457],{},"Thank You!",[1563,6459,6460],{},"Close",{"title":1400,"searchDepth":1401,"depth":1401,"links":6462},[6463,6464,6465,6466,6467],{"id":1655,"depth":5673,"text":6315},{"id":5486,"depth":5673,"text":6324},{"id":6330,"depth":5673,"text":6331},{"id":6340,"depth":5673,"text":6341},{"id":6347,"depth":5673,"text":6348},"Force uninstall broken MSI packages when the original network share is no longer available.",{},{"title":452,"description":6468},"QsYepEQ3qcvdPu9W7wWkPVSiy5X2N-QDlGC8z1l450s",{"id":6473,"title":456,"access":6244,"body":6474,"description":6611,"extension":1404,"featuredInSearchOrder":19,"meta":6612,"navigation":19,"path":457,"seo":6613,"stem":458,"tags":19,"__hash__":6614},"docs\u002Femail-signature-manager\u002Freview\u002Fdeployment-to-office-365-fails.md",{"type":1397,"value":6475,"toc":6604},[6476,6478,6480,6482,6486,6489,6495,6502,6509,6511,6517,6524,6527,6530,6533,6539,6542,6549,6557,6559,6562,6564,6571,6577,6587,6593,6598],[5609,6477,6315],{"id":1655},[1414,6479,6318],{},[1414,6481,6321],{},[5609,6483,6485],{"id":6484},"summary","SUMMARY",[1414,6487,6488],{},"This article describes how to resolve common problems when deploying signatures to Office 365.",[1414,6490,6491,6494],{},[1563,6492,6493],{},"Important"," This article assumes that the service account has been properly configured. Please see the following topics in the User's Guide for more information:",[1414,6496,6497,6498],{},"Version 8: ",[1688,6499,6500],{"href":6500,"rel":6501},"http:\u002F\u002Fdocs.symprex.com\u002Femail-signature-manager\u002Flatest\u002Fhtml\u002Findex.html?service_account_office_365.htm",[1692],[1414,6503,6504,6505],{},"Version 7: ",[1688,6506,6507],{"href":6507,"rel":6508},"http:\u002F\u002Fdocs.symprex.com\u002Femail-signature-manager\u002F732\u002Fhtml\u002Findex.html?service_account_office_365.htm",[1692],[5609,6510,6331],{"id":6330},[1414,6512,6513,6514,6516],{},"In some circumstances, deployment of signatures to Office 365 can fail, even when the service account has been properly configured. In the ",[1563,6515,5763],{},", you see the following information:",[1414,6518,6519,6520,6523],{},"Deploying signature '",[1438,6521,6522],{},"\u003CMy Signature>","'.",[1414,6525,6526],{},"User data loaded from Active Directory.",[1414,6528,6529],{},"Installing to Outlook.",[1414,6531,6532],{},"Installing to OWA.",[1432,6534,6537],{"className":6535,"code":6536,"language":1457},[1455],"Updating via Exchange Web Services at 'https:\u002F\u002Foutlook.office365.com\u002FEWS\u002FExchange.asmx'.\n\nFailed to install signature via EWS: Failed to set the signature in OWA through Exchange Web Services\n",[1438,6538,6536],{"__ignoreMap":1400},[1414,6540,6541],{},"Errors were encountered deploying the signature.",[1414,6543,6544,6545,6548],{},"When using the ",[1563,6546,6547],{},"Test Office 365 Connectivity"," dialog, you receive one of the following error messages:",[1775,6550,6551,6554],{},[1778,6552,6553],{},"Unable to determine any identities for the user to query the autodiscover service",[1778,6555,6556],{},"The impersonation principal name is invalid",[5609,6558,6341],{"id":6340},[1414,6560,6561],{},"These failures occur because there is either missing or incorrect information on the user's Active Directory account; without this information, the user cannot be identified correctly on Office 365.",[5609,6563,6348],{"id":6347},[1414,6565,6566,6567,6570],{},"The user's account must have the correct ",[1563,6568,6569],{},"primary"," email address (as configured in Office 365) configured on their Active Directory account. For example, when looking at the details of a user in Office 365, you will see the following:",[1414,6572,6573],{},[2360,6574],{"alt":6575,"src":6576},"Office 365 user account showing primary email address","\u002Fassets\u002Femail-signature-manager\u002Freview\u002Fdeployment-to-office-365-fails\u002Foffice-365-user-primary-email-address.png",[1414,6578,6579,6580,6583,6584,6586],{},"The listed ",[1563,6581,6582],{},"Primary email address"," must be set in ",[1563,6585,5709],{}," property of the the user's Active Directory account:",[1414,6588,6589],{},[2360,6590],{"alt":6591,"src":6592},"Active Directory user account Properties showing E-mail field matching Office 365 primary email","\u002Fassets\u002Femail-signature-manager\u002Freview\u002Fdeployment-to-office-365-fails\u002Foffice-365-user-domain-account.png",[1414,6594,6595,6597],{},[1563,6596,1926],{}," To keep accounts synchronised automatically between your local domain and Office 365, you may wish to consider deploying the Microsoft Domain Synchronisation tool; more details can be found in the following Technet article:",[1414,6599,6600],{},[1688,6601,6602],{"href":6602,"rel":6603},"https:\u002F\u002Ftechnet.microsoft.com\u002Fen-us\u002Flibrary\u002Fhh967642",[1692],{"title":1400,"searchDepth":1401,"depth":1401,"links":6605},[6606,6607,6608,6609,6610],{"id":1655,"depth":5673,"text":6315},{"id":6484,"depth":5673,"text":6485},{"id":6330,"depth":5673,"text":6331},{"id":6340,"depth":5673,"text":6341},{"id":6347,"depth":5673,"text":6348},"Troubleshoot common Email Signature Manager deployment failures to Office 365 after confirming service account setup.",{},{"title":456,"description":6611},"bT6fLVFgVm_AsuXUvnxzNMjjacOIh5mlN-Dp0NgjAi8",{"id":6616,"title":460,"access":6244,"body":6617,"description":6681,"extension":1404,"featuredInSearchOrder":19,"meta":6682,"navigation":19,"path":461,"seo":6683,"stem":462,"tags":19,"__hash__":6684},"docs\u002Femail-signature-manager\u002Freview\u002Femail-signature-does-not-appear-when-composing-email-in-outlook.md",{"type":1397,"value":6618,"toc":6676},[6619,6621,6623,6625,6627,6630,6632,6635,6646,6649,6652],[5609,6620,6315],{"id":1655},[1414,6622,6318],{},[1414,6624,6321],{},[5609,6626,6485],{"id":6484},[1414,6628,6629],{},"This article describes troubleshooting why email signatures do not appear in Outlook when composing email, even though there are no errors in the deployment log.",[5609,6631,6324],{"id":5486},[1414,6633,6634],{},"The following are common reasons why email signatures that have deployed without any errors do not show in Outlook when composing email:",[1775,6636,6637,6640,6643],{},[1778,6638,6639],{},"The signature template does not include all email formats. For example only an HTML template has been created, but email is being composed in RTF or Plain Text format.",[1778,6641,6642],{},"Outlook meeting invitations are in RTF format. If an RTF template has not been created, then the meeting invitation will appear to have no signature included.",[1778,6644,6645],{},"Group policy is configured to disable Outlook signatures, which results default signatures configured by Email Signature Manager being disabled.",[1414,6647,6648],{},"If you are experiencing problems we recommend upgrading to the latest versions of Email Signature Manager and the Email Signature Manager Agent.",[1414,6650,6651],{},"You can verify if signatures are correctly installed in Outlook and if defaults are correct as follows:",[1775,6653,6654,6660,6669],{},[1778,6655,5730,6656,6659],{},[1563,6657,6658],{},"File"," page, click **Options.\n**",[1778,6661,3878,6662,6665,6666,6396],{},[1563,6663,6664],{},"Mail"," page and click the ",[1563,6667,6668],{},"Signatures...",[1778,6670,6671,6672,6675],{},"Use the ",[1563,6673,6674],{},"Signatures and Stationery"," dialog to check the settings.",{"title":1400,"searchDepth":1401,"depth":1401,"links":6677},[6678,6679,6680],{"id":1655,"depth":5673,"text":6315},{"id":6484,"depth":5673,"text":6485},{"id":5486,"depth":5673,"text":6324},"Troubleshoot missing Outlook compose signatures, including unsupported formats and meeting invitation template gaps.",{},{"title":460,"description":6681},"ut__zz45HSnMHV31wp1JtkM42ycLi0Xf8DcW3Kap2x0",{"id":6686,"title":464,"access":6244,"body":6687,"description":6819,"extension":1404,"featuredInSearchOrder":19,"meta":6820,"navigation":19,"path":465,"seo":6821,"stem":466,"tags":19,"__hash__":6822},"docs\u002Femail-signature-manager\u002Freview\u002Femail-signature-does-not-appear-when-composing-email-in-owa.md",{"type":1397,"value":6688,"toc":6813},[6689,6691,6693,6695,6697,6700,6702,6705,6730,6733,6741,6745,6748,6773,6776,6797,6800],[5609,6690,6315],{"id":1655},[1414,6692,6318],{},[1414,6694,6321],{},[5609,6696,6485],{"id":6484},[1414,6698,6699],{},"This article describes troubleshooting why email signatures do not appear in OWA when composing email.",[5609,6701,6324],{"id":5486},[1414,6703,6704],{},"Follow these steps to troubleshoot why the email signature for a user does not appear in OWA when the user composes an email:",[2114,6706,6707,6710,6714,6717,6723],{},[1778,6708,6709],{},"Open Email Signature Manager.",[1778,6711,2548,6712,3599],{},[1563,6713,5763],{},[1778,6715,6716],{},"Find the affected user.",[1778,6718,6719,6720,6722],{},"If you are unable to find the user at all, then the user is not a member of any groups defined to receive signatures in the ",[1563,6721,5694],{}," dialog, and you will need to rectify this.",[1778,6724,6725,6726,6729],{},"If you can find the user, then select the ",[1563,6727,6728],{},"Service Log"," tab, and review the service log for the user.",[1414,6731,6732],{},"There are two possible reasons why email signatures, that have deployed without any errors, do not show in OWA when composing email:",[1775,6734,6735,6738],{},[1778,6736,6737],{},"The HTML signature size exceeds the maximum size imposed by Exchange Server. The maximum signature size is 8KB. Remove white space from the HTML template to decrease size.",[1778,6739,6740],{},"OWA Light supports only plain text email. If a Plain Text template has not been created, then no signature will be applied when composing email in OWA Light. When using a web browser that does not support the full feature set, OWA Light opens. Open the signature and create a Plain Text template.",[5609,6742,6744],{"id":6743},"verifying-the-email-signature-in-owa","VERIFYING THE EMAIL SIGNATURE IN OWA",[1414,6746,6747],{},"In OWA in Office 365, Exchange Server 2016, and Exchange Server 2013, the email signature settings can be found as follows:",[1775,6749,6750,6757,6762],{},[1778,6751,6752,6753,6756],{},"Click the Gear icon in the top bar of the page and select ",[1563,6754,6755],{},"Options"," in the drop-down menu,",[1778,6758,3878,6759,6761],{},[1563,6760,5543],{}," page.",[1778,6763,6764,6765,6768,6769,6772],{},"Review the signature in the ",[1563,6766,6767],{},"email signature"," section of the ",[1563,6770,6771],{},"mail"," tab.",[1414,6774,6775],{},"In OWA in Exchange Server 2010, the email signature settings can be found as follows:",[1775,6777,6778,6786,6790],{},[1778,6779,3291,6780,6782,6783],{},[1563,6781,6755],{}," drop-down menu, select ",[1563,6784,6785],{},"See All Options...",[1778,6787,3878,6788,6761],{},[1563,6789,5543],{},[1778,6791,6764,6792,6768,6795,6772],{},[1563,6793,6794],{},"E-Mail Signature",[1563,6796,6664],{},[1414,6798,6799],{},"In OWA in Exchange Server 2007, the email signature settings can be found as follows:",[1775,6801,6802,6807],{},[1778,6803,3669,6804,6806],{},[1563,6805,6755],{}," in the top bar of the page.",[1778,6808,6764,6809,6812],{},[1563,6810,6811],{},"E-mail Signature"," section.",{"title":1400,"searchDepth":1401,"depth":1401,"links":6814},[6815,6816,6817,6818],{"id":1655,"depth":5673,"text":6315},{"id":6484,"depth":5673,"text":6485},{"id":5486,"depth":5673,"text":6324},{"id":6743,"depth":5673,"text":6744},"Troubleshoot missing OWA compose signatures by checking deployment status and verifying the mailbox signature.",{},{"title":464,"description":6819},"ubLHXhbUNLPbrEv7CiN7y-Irucvo5Hx9nCwD--KNsAM",{"id":6824,"title":468,"access":6244,"body":6825,"description":6877,"extension":1404,"featuredInSearchOrder":19,"meta":6878,"navigation":19,"path":469,"seo":6879,"stem":470,"tags":19,"__hash__":6880},"docs\u002Femail-signature-manager\u002Freview\u002Femail-signature-manager-agent-sometimes-removes-all-signatures.md",{"type":1397,"value":6826,"toc":6869},[6827,6829,6831,6833,6836,6838,6841,6843,6846,6854,6856,6859,6862,6866],[5609,6828,6315],{"id":1655},[1414,6830,6321],{},[5609,6832,6485],{"id":6484},[1414,6834,6835],{},"This article describes the symptoms and cause of a known issues where the Email Signature Manager Agent sometimes removes all previously deployed email signatures for a user. This article also describes the resolution for this issue.",[5609,6837,6331],{"id":6330},[1414,6839,6840],{},"When the Email Signature Manager Agent updates, the local Status Monitor shows the agent connecting to the Email Signature Manager Client Access Service, determining that no signatures are to be deployed, and then removing all previously deployed email signatures.",[5609,6842,6341],{"id":6340},[1414,6844,6845],{},"The potential causes for this problem are:",[1775,6847,6848,6851],{},[1778,6849,6850],{},"Known issue in Email Signature Manager Agent prior to version 1.2.2, where the agent will remove previously deployed email signatures on communication failure with the service.",[1778,6852,6853],{},"Known issue in Email Signature Manager Client Access Service prior to version 7.2.3, where the service stops listening for connections in very specific circumstances.",[5609,6855,6348],{"id":6347},[1414,6857,6858],{},"Upgrade Email Signature Manager Agent to version 1.2.2 or later.",[1414,6860,6861],{},"Upgrade Email Signature Manager to version 7.2.3 or later",[5609,6863,6865],{"id":6864},"status","STATUS",[1414,6867,6868],{},"The problem is resolved as described above.",{"title":1400,"searchDepth":1401,"depth":1401,"links":6870},[6871,6872,6873,6874,6875,6876],{"id":1655,"depth":5673,"text":6315},{"id":6484,"depth":5673,"text":6485},{"id":6330,"depth":5673,"text":6331},{"id":6340,"depth":5673,"text":6341},{"id":6347,"depth":5673,"text":6348},{"id":6864,"depth":5673,"text":6865},"Resolve cases where the agent removes all signatures because of older agent or Client Access Service issues.",{},{"title":468,"description":6877},"ydG6tX4LERWJMMxy8qc-a4Eik-AZdxx1j2S6hv-u6cQ",{"id":6882,"title":472,"access":6244,"body":6883,"description":6942,"extension":1404,"featuredInSearchOrder":19,"meta":6943,"navigation":19,"path":473,"seo":6944,"stem":474,"tags":19,"__hash__":6945},"docs\u002Femail-signature-manager\u002Freview\u002Femail-signature-manager-service-fails-to-start-due-to-process-terminating-unexpectedly.md",{"type":1397,"value":6884,"toc":6934},[6885,6887,6890,6892,6895,6897,6900,6903,6906,6908,6911,6913,6916,6927,6929,6931],[5609,6886,6315],{"id":1655},[1414,6888,6889],{},"Email Signature Manager version 7.0.0-7.2.1",[5609,6891,6485],{"id":6484},[1414,6893,6894],{},"This article describes the symptoms and cause of a known issue where the Email Signature Manager Service fails to start due to process terminating unexpectedly. This article also describes the resolution for this issue.",[5609,6896,6331],{"id":6330},[1414,6898,6899],{},"The Email Signature Manager Service fails to start with the following error:",[1414,6901,6902],{},"Windows could not start the Symprex Email Signature Manager Service service on the local computer.",[1414,6904,6905],{},"Error 1067: The process terminated unexpectedly.",[5609,6907,6341],{"id":6340},[1414,6909,6910],{},"The Email Signature Manager Service status XML file has become corrupted.",[5609,6912,6348],{"id":6347},[1414,6914,6915],{},"Upgrade Email Signature Manager to version 7.2.2 or later will resolve this issue.",[1414,6917,6918,6919,6922,6923,6926],{},"Alternatively delete the ",[1563,6920,6921],{},"Symprex.EmailSignatureManager.ServiceStatus.xml"," from the ",[1563,6924,6925],{},"C:\\ProgramData\\Symprex"," folder and the service will start.",[5609,6928,6865],{"id":6864},[1414,6930,6868],{},[1414,6932,6933],{},"The problem no longer occurs when using Email Signature Manager 7.2.2 and later.",{"title":1400,"searchDepth":1401,"depth":1401,"links":6935},[6936,6937,6938,6939,6940,6941],{"id":1655,"depth":5673,"text":6315},{"id":6484,"depth":5673,"text":6485},{"id":6330,"depth":5673,"text":6331},{"id":6340,"depth":5673,"text":6341},{"id":6347,"depth":5673,"text":6348},{"id":6864,"depth":5673,"text":6865},"Fix service startup error 1067 caused by a corrupted Email Signature Manager status XML file.",{},{"title":472,"description":6942},"A_6mSgE0_Qi25dJzLUzdcZV9_m951wpia_FD5JreFeo",{"id":6947,"title":476,"access":6244,"body":6948,"description":6993,"extension":1404,"featuredInSearchOrder":19,"meta":6994,"navigation":19,"path":477,"seo":6995,"stem":478,"tags":19,"__hash__":6996},"docs\u002Femail-signature-manager\u002Freview\u002Ffailed-to-create-the-service-connection-point-error-during-installation.md",{"type":1397,"value":6949,"toc":6986},[6950,6952,6954,6956,6958,6961,6963,6966,6969,6971,6974,6976,6979,6981,6983],[5609,6951,6315],{"id":1655},[1414,6953,6318],{},[1414,6955,6321],{},[5609,6957,6485],{"id":6484},[1414,6959,6960],{},"This article describes the symptoms and cause of a known error about a failure to create Service Connection point during installation of Email Signature Manager. This article also describes the resolution for this issue.",[5609,6962,6331],{"id":6330},[1414,6964,6965],{},"During installation of Email Signature Manager the following error occurs:",[1414,6967,6968],{},"Failed to create the Service Connection Point: Unknown error (0x80005000)",[5609,6970,6341],{"id":6340},[1414,6972,6973],{},"The Email Signature Manager installer attempts to update Active Directory with a Service Connection Point for the Email Signature Manager Client Access Service, but fails due to missing permissions.",[5609,6975,6348],{"id":6347},[1414,6977,6978],{},"Run the Email Signature Manager installer as a Domain Administrator.",[1414,6980,6865],{},[1414,6982,6868],{},[1414,6984,6985],{},"The installer will be updated to verify permissions in a future version.",{"title":1400,"searchDepth":1401,"depth":1401,"links":6987},[6988,6989,6990,6991,6992],{"id":1655,"depth":5673,"text":6315},{"id":6484,"depth":5673,"text":6485},{"id":6330,"depth":5673,"text":6331},{"id":6340,"depth":5673,"text":6341},{"id":6347,"depth":5673,"text":6348},"Resolve Service Connection Point creation errors during installation by correcting Active Directory permissions.",{},{"title":476,"description":6993},"z_EXo0zVl298vz93kNx7UCqy-J7duHzHJociw_q3QIU",{"id":6998,"title":480,"access":6244,"body":6999,"description":7108,"extension":1404,"featuredInSearchOrder":19,"meta":7109,"navigation":19,"path":481,"seo":7110,"stem":482,"tags":19,"__hash__":7111},"docs\u002Femail-signature-manager\u002Freview\u002Fhow-to-deploy-outlook-signatures-when-using-citrix-xenapp.md",{"type":1397,"value":7000,"toc":7104},[7001,7003,7005,7007,7009,7012,7015,7018,7021,7024,7052,7055,7058,7061,7064,7067,7070,7076,7079,7085,7092,7098,7101],[5609,7002,6315],{"id":1655},[1414,7004,6318],{},[1414,7006,6321],{},[5609,7008,6324],{"id":5486},[1414,7010,7011],{},"You need to run the agent in the same XenApp session as Outlook.",[1414,7013,7014],{},"Signatures will then be updated when Outlook starts.",[1414,7016,7017],{},"Please download the SignAgent ZIP file from the Download page on Symprex.com.",[1414,7019,7020],{},"The SignAgent ZIP file contains SignAgent.exe.",[1414,7022,7023],{},"Next follow these instructions:",[2114,7025,7026,7033,7042],{},[1778,7027,7028,7029,7032],{},"Create a folder ",[1563,7030,7031],{},"C:\\SignAgent"," on the server.",[1778,7034,7035,7036,7038,7039,7041],{},"Put ",[1563,7037,3153],{}," into the ",[1563,7040,7031],{}," folder.",[1778,7043,7044,7045,7047,7048,7051],{},"Create a file in ",[1563,7046,7031],{}," named ",[1563,7049,7050],{},"OutlookWithSignAgent.vbs"," with this content:",[1414,7053,7054],{},"Dim objShell",[1414,7056,7057],{},"Set objShell = WScript.CreateObject(\"WScript.Shell\")",[1414,7059,7060],{},"objShell.Run(\"C:\\SignAgent\\SignAgent.exe \u002Fupdateandexit\")",[1414,7062,7063],{},"objShell.Run(\"\"\"C:\\Program Files (x86)\\Microsoft Office\\Office16\\OUTLOOK.EXE\"\"\")",[1414,7065,7066],{},"Set objShell = Nothing",[1414,7068,7069],{},"WScript.Quit",[2114,7071,7073],{"start":7072},4,[1778,7074,7075],{},"Create a new Outlook virtual application to run this command:",[1414,7077,7078],{},"C:\\Windows\\System32\\wscript.exe C:\\SignAgent\\OutlookWithSignAgent.vbs",[2114,7080,7082],{"start":7081},5,[1778,7083,7084],{},"Set the XenApp icon to the Outlook icon running this command:",[1414,7086,7087,7088,7091],{},"Set-RDRemoteApp -CollectionName \"",[1438,7089,7090],{},"\u003Ccollection>","\" -Alias \"OutlookWithSignAgent.vbs\" -IconPath \"C:\\Program Files (x86)\\Microsoft Office\\Office16\\OUTLOOK.EXE\" -IconIndex 0",[1414,7093,7094,7095,7097],{},"Note you must replace ",[1438,7096,7090],{}," with the appropriate collection name.",[1414,7099,7100],{},"When you run the new Outlook virtual application the agent will update signatures and exit, and then Outlook will start.",[1414,7102,7103],{},"NOTE: In point 3 and 5 you need to amend the path for the Outlook executable according to the version of Outlook you are using.",{"title":1400,"searchDepth":1401,"depth":1401,"links":7105},[7106,7107],{"id":1655,"depth":5673,"text":6315},{"id":5486,"depth":5673,"text":6324},"Run the agent in the same Citrix XenApp session as Outlook so signatures update at startup.",{},{"title":480,"description":7108},"qZFYSOWTxALqs2YpgK7X2nLmVdxaX-uVq7INx9ll1r4",{"id":7113,"title":484,"access":6244,"body":7114,"description":7206,"extension":1404,"featuredInSearchOrder":19,"meta":7207,"navigation":19,"path":485,"seo":7208,"stem":486,"tags":19,"__hash__":7209},"docs\u002Femail-signature-manager\u002Freview\u002Fhow-to-deploy-outlook-signatures-when-using-microsoft-remoteapp.md",{"type":1397,"value":7115,"toc":7202},[7116,7118,7120,7122,7124,7127,7129,7131,7133,7135,7154,7156,7164,7166,7168,7170,7172,7174,7176,7180,7183,7189,7193,7197,7199],[5609,7117,6315],{"id":1655},[1414,7119,6318],{},[1414,7121,6321],{},[5609,7123,6324],{"id":5486},[1414,7125,7126],{},"You need to run the agent in the same RemoteApp session as Outlook.",[1414,7128,7014],{},[1414,7130,7017],{},[1414,7132,7020],{},[1414,7134,7023],{},[2114,7136,7137,7141,7147],{},[1778,7138,7028,7139,7032],{},[1563,7140,7031],{},[1778,7142,7035,7143,7038,7145,7041],{},[1563,7144,3153],{},[1563,7146,7031],{},[1778,7148,7044,7149,7047,7151,7051],{},[1563,7150,7031],{},[1563,7152,7153],{},"OutlookWithSignAgent.cmd",[1414,7155,7078],{},[2114,7157,7158],{"start":7072},[1778,7159,7044,7160,7047,7162,7051],{},[1563,7161,7031],{},[1563,7163,7050],{},[1414,7165,7054],{},[1414,7167,7057],{},[1414,7169,7060],{},[1414,7171,7063],{},[1414,7173,7066],{},[1414,7175,7069],{},[2114,7177,7178],{"start":7081},[1778,7179,7075],{},[1414,7181,7182],{},"C:\\SignAgent\\OutlookWithSignAgent.cmd",[2114,7184,7186],{"start":7185},6,[1778,7187,7188],{},"Set the RemoteApp icon to the Outlook icon running this command:",[1414,7190,7087,7191,7091],{},[1438,7192,7090],{},[1414,7194,7094,7195,7097],{},[1438,7196,7090],{},[1414,7198,7100],{},[1414,7200,7201],{},"NOTE: In point 4 and 6 you need to amend the path for the Outlook executable according to the version of Outlook you are using.",{"title":1400,"searchDepth":1401,"depth":1401,"links":7203},[7204,7205],{"id":1655,"depth":5673,"text":6315},{"id":5486,"depth":5673,"text":6324},"Run the agent in the same Microsoft RemoteApp session as Outlook so signatures update at startup.",{},{"title":484,"description":7206},"25cxFbyqlCjq4Ebc1AdD0WmTMV_gQFo0m66yiWbpl80",{"id":7211,"title":488,"access":6244,"body":7212,"description":7247,"extension":1404,"featuredInSearchOrder":19,"meta":7248,"navigation":19,"path":489,"seo":7249,"stem":490,"tags":19,"__hash__":7250},"docs\u002Femail-signature-manager\u002Freview\u002Fhow-to-disable-text-wrap-in-table-cell.md",{"type":1397,"value":7213,"toc":7245},[7214,7217,7233,7236],[1414,7215,7216],{},"To disable text wrap in a table cell:",[2114,7218,7219],{},[1778,7220,7221,7222,7225,7226,7229,7230,7232],{},"Set ",[1563,7223,7224],{},"white-space"," inline style to ",[1563,7227,7228],{},"nowrap"," on the ",[1563,7231,1952],{}," tag.",[1414,7234,7235],{},"Example:",[1414,7237,7238,7241,7242],{},[1438,7239,7240],{},"\u003Ctd style=\"white-space: nowrap\">","...",[1438,7243,7244],{},"\u003C\u002Ftd>",{"title":1400,"searchDepth":1401,"depth":1401,"links":7246},[],"Prevent table cell wrapping in signature HTML by setting white-space to nowrap on td elements.",{},{"title":488,"description":7247},"zLmC264jDTD7zsepJ-CCFtgMjJKM0TyXY0lur-T6Fds",{"id":7252,"title":492,"access":6244,"body":7253,"description":7303,"extension":1404,"featuredInSearchOrder":19,"meta":7304,"navigation":19,"path":493,"seo":7305,"stem":494,"tags":19,"__hash__":7306},"docs\u002Femail-signature-manager\u002Freview\u002Fhow-to-include-employee-photos-in-email-signatures.md",{"type":1397,"value":7254,"toc":7299},[7255,7257,7259,7261,7263,7266,7285,7290,7296],[5609,7256,6315],{"id":1655},[1414,7258,6318],{},[1414,7260,6321],{},[5609,7262,6324],{"id":5486},[1414,7264,7265],{},"You can include employee photos in your email signatures as follows:",[2114,7267,7268,7282],{},[1778,7269,7270,7271,7274,7275,7281],{},"Create a folder on your web server containing a picture file with a photo for each employee using ",[1563,7272,7273],{},"emailaddress.jpg"," as file name (e.g. ",[1563,7276,7277],{},[1688,7278,7280],{"href":7279},"mailto:firstname.lastname@domain.com.jpg","firstname.lastname@domain.com.jpg",").",[1778,7283,7284],{},"Link to the images in your signature using HTML like this:",[1414,7286,7287],{},[2360,7288],{"alt":1400,"src":7289},"%5Bhttp:\u002F\u002Fwww.domain.com\u002Fimages\u002Femployees\u002F%7Bemail%7D.jpg%5D(http:\u002F\u002Fwww.domain.com\u002Fimages\u002Femployees\u002F%7Bemail%7D.jpg)",[1414,7291,7292,7293,7295],{},"Note how the domain and path in the URL is fixed, but the file name is generated using the ",[1563,7294],{"email":1400}," merge field.",[1414,7297,7298],{},"If you need further tips on this, please feel free to contact Symprex Support.",{"title":1400,"searchDepth":1401,"depth":1401,"links":7300},[7301,7302],{"id":1655,"depth":5673,"text":6315},{"id":5486,"depth":5673,"text":6324},"Include employee photos by hosting emailaddress.jpg files and linking to them with the email merge field.",{},{"title":492,"description":7303},"YgUPdf_RJIg36mbhQe4Nxw7kf2ClJsr4s4qTOULtR64",{"id":7308,"title":496,"access":6244,"body":7309,"description":7362,"extension":1404,"featuredInSearchOrder":19,"meta":7363,"navigation":19,"path":497,"seo":7364,"stem":498,"tags":19,"__hash__":7365},"docs\u002Femail-signature-manager\u002Freview\u002Fhow-to-remove-blue-border-around-hyperlink-images.md",{"type":1397,"value":7310,"toc":7360},[7311,7314,7353,7355],[1414,7312,7313],{},"To remove the blue border around hyperlink images:",[2114,7315,7316,7326,7334,7344],{},[1778,7317,7221,7318,7321,7322,7229,7324,7232],{},[1563,7319,7320],{},"border"," attribute to ",[1563,7323,1944],{},[1563,7325,2360],{},[1778,7327,7221,7328,7225,7330,7229,7332,7232],{},[1563,7329,7320],{},[1563,7331,1944],{},[1563,7333,2360],{},[1778,7335,7221,7336,7225,7339,7229,7342,7232],{},[1563,7337,7338],{},"text-decoration",[1563,7340,7341],{},"none",[1563,7343,2360],{},[1778,7345,7221,7346,7225,7349,7229,7351,7232],{},[1563,7347,7348],{},"outline",[1563,7350,7341],{},[1563,7352,2360],{},[1414,7354,7235],{},[1414,7356,7357],{},[2360,7358],{"alt":1400,"src":7241,"style":7359},"border:0; text-decoration:none; outline:none;",{"title":1400,"searchDepth":1401,"depth":1401,"links":7361},[],"Remove hyperlink image borders by setting border, text-decoration, and outline styles on linked images.",{},{"title":496,"description":7362},"YKYxnSruGphk8zWT-gYn4BjKmb2AwBrFzu1oHsFzTbo",{"id":7367,"title":500,"access":6244,"body":7368,"description":7392,"extension":1404,"featuredInSearchOrder":19,"meta":7393,"navigation":19,"path":501,"seo":7394,"stem":502,"tags":19,"__hash__":7395},"docs\u002Femail-signature-manager\u002Freview\u002Fhow-to-remove-underline-on-hyperlinks.md",{"type":1397,"value":7369,"toc":7390},[7370,7373,7383,7385],[1414,7371,7372],{},"To remove underline on hyperlinks:",[2114,7374,7375],{},[1778,7376,7221,7377,7225,7379,7229,7381,7232],{},[1563,7378,7338],{},[1563,7380,7341],{},[1563,7382,1688],{},[1414,7384,7235],{},[1414,7386,7387],{},[1438,7388,7389],{},"\u003Ca style=\"text-decoration: none\" href=\"...\">Hyperlink\u003C\u002Fa>",{"title":1400,"searchDepth":1401,"depth":1401,"links":7391},[],"Remove hyperlink underlines in signature HTML by setting text-decoration to none on anchor tags.",{},{"title":500,"description":7392},"u8B94fU0EDnKMmfYD988bAKTUBC8uUzVOvzJJCmQZO0",{"id":7397,"title":504,"access":6244,"body":7398,"description":7467,"extension":1404,"featuredInSearchOrder":19,"meta":7468,"navigation":19,"path":505,"seo":7469,"stem":506,"tags":19,"__hash__":7470},"docs\u002Femail-signature-manager\u002Freview\u002Fhow-to-repair-or-fully-rebuild-windows-wmi-repository.md",{"type":1397,"value":7399,"toc":7459},[7400,7402,7404,7406,7408,7411,7413,7416,7418,7421,7423,7426,7429,7432,7435,7438,7441,7443,7446,7449,7455,7457],[5609,7401,6315],{"id":1655},[1414,7403,6318],{},[1414,7405,6321],{},[5609,7407,6485],{"id":6484},[1414,7409,7410],{},"This article describes the symptoms and cause of a known issue where Email Signature Manager starts in Manager Only mode even though it is installed in Full Installation mode. This article also describes the resolution for this issue.",[5609,7412,6331],{"id":6330},[1414,7414,7415],{},"Email Signature Manager starts in Manager Only mode even though it is installed in Full Installation mode.",[5609,7417,6341],{"id":6340},[1414,7419,7420],{},"This problem occurs when the Windows WMI Repository is not functioning correctly.",[5609,7422,6348],{"id":6347},[1414,7424,7425],{},"The Windows WMI Repository must be rebuilt\u002Frepaired.",[1414,7427,7428],{},"Run the following command:",[1414,7430,7431],{},"winmgmt \u002Fverifyrepository",[1414,7433,7434],{},"If the result is shown as inconsistent, run the following command:",[1414,7436,7437],{},"winmgmt \u002Fsalvagerepository",[1414,7439,7440],{},"To verify the repair was succesful, run the following command again:",[1414,7442,7431],{},[1414,7444,7445],{},"Now restart Email Signature Manager and it should work correctly.",[1414,7447,7448],{},"If the problem persists, please proceed to this Microsoft Knowledge Base article for instructions how to fully rebuild the Windows WMI Repository:",[1414,7450,7451],{},[1688,7452,7453],{"href":7453,"rel":7454},"http:\u002F\u002Fsupport.microsoft.com\u002Fkb\u002F2554336\u002Fen-us",[1692],[5609,7456,6865],{"id":6864},[1414,7458,6868],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":7460},[7461,7462,7463,7464,7465,7466],{"id":1655,"depth":5673,"text":6315},{"id":6484,"depth":5673,"text":6485},{"id":6330,"depth":5673,"text":6331},{"id":6340,"depth":5673,"text":6341},{"id":6347,"depth":5673,"text":6348},{"id":6864,"depth":5673,"text":6865},"Repair or rebuild the Windows WMI Repository when Email Signature Manager opens in Manager Only mode unexpectedly.",{},{"title":504,"description":7467},"9b8FykbuqXfFah8SEa4t_y7fAkbbomXqAIxzKvyvZIg",{"id":7472,"title":508,"access":6244,"body":7473,"description":7504,"extension":1404,"featuredInSearchOrder":19,"meta":7505,"navigation":19,"path":509,"seo":7506,"stem":510,"tags":19,"__hash__":7507},"docs\u002Femail-signature-manager\u002Freview\u002Fhow-to-set-the-text-color-on-hyperlinks.md",{"type":1397,"value":7474,"toc":7502},[7475,7478,7491,7493],[1414,7476,7477],{},"To set the text color on hyperlinks:",[2114,7479,7480],{},[1778,7481,7221,7482,7485,7486,7488,7489,7232],{},[1563,7483,7484],{},"color"," inline style to the required color code on a ",[1563,7487,1441],{}," tag within the ",[1563,7490,1688],{},[1414,7492,7235],{},[1414,7494,7495,7498,7499],{},[1438,7496,7497],{},"\u003Ca href=\"...\">``\u003Cspan style=\"color: #000000\">","Hyperlink",[1438,7500,7501],{},"\u003C\u002Fspan>``\u003C\u002Fa>",{"title":1400,"searchDepth":1401,"depth":1401,"links":7503},[],"Set hyperlink text color by styling a span inside the anchor tag.",{},{"title":508,"description":7504},"KpJJSZHYfW7w9t76-zdzLrb50afVaq0OgXIVc9skDyg",{"id":7509,"title":512,"access":6244,"body":7510,"description":7529,"extension":1404,"featuredInSearchOrder":19,"meta":7530,"navigation":19,"path":513,"seo":7531,"stem":514,"tags":19,"__hash__":7532},"docs\u002Femail-signature-manager\u002Freview\u002Fhtml-and-css-support-in-the-outlook-email-client.md",{"type":1397,"value":7511,"toc":7527},[7512,7515,7518,7524],[1414,7513,7514],{},"Outlook 2007-2019 only supports a subset of HTML and CSS.",[1414,7516,7517],{},"You can read more here:",[1414,7519,7520],{},[1688,7521,7522],{"href":7522,"rel":7523},"https:\u002F\u002Fmsdn.microsoft.com\u002Fen-us\u002Flibrary\u002Faa338201(v=office.12).aspx",[1692],[1414,7525,7526],{},"While this information specifically is for Outlook 2007 it remains valid for Outlook 2010-2019.",{"title":1400,"searchDepth":1401,"depth":1401,"links":7528},[],"Review Outlook HTML and CSS limitations before designing signature templates.",{},{"title":512,"description":7529},"4N6vxLkrhXUr76gglt5grnZj5uic7aE4iy8QQjgnIzg",{"id":7534,"title":516,"access":6244,"body":7535,"description":7568,"extension":1404,"featuredInSearchOrder":19,"meta":7569,"navigation":19,"path":517,"seo":7570,"stem":518,"tags":19,"__hash__":7571},"docs\u002Femail-signature-manager\u002Freview\u002Fimage-in-email-signature-is-replaced-with-red-x-when-email-is-created.md",{"type":1397,"value":7536,"toc":7563},[7537,7539,7542,7545,7547,7549,7552,7554,7557,7560],[5609,7538,6315],{"id":1655},[1414,7540,7541],{},"Email Signature Manager version 5.x",[1414,7543,7544],{},"Email Signature Manager version 6.x",[1414,7546,6321],{},[5609,7548,6331],{"id":6330},[1414,7550,7551],{},"Image in email signature is replaced with red X when email is created by the sender.",[5609,7553,6348],{"id":6347},[1414,7555,7556],{},"This problem occurs when the image is inaccessible from the email client. The most common reasons are that the image no longer exists, or that the user does not have permissions to access the image.",[1414,7558,7559],{},"If the image is hosted on a network share, a simple way to verify is to browse to the network share in Windows Explorer and then attempt to open the image.",[1414,7561,7562],{},"If the image is hosted on a web server, a simple way to verify is to browse to the image URL in Internet Explorer and verify the image appears.",{"title":1400,"searchDepth":1401,"depth":1401,"links":7564},[7565,7566,7567],{"id":1655,"depth":5673,"text":6315},{"id":6330,"depth":5673,"text":6331},{"id":6347,"depth":5673,"text":6348},"Fix red X images during message creation by restoring image access or permissions.",{},{"title":516,"description":7568},"Yu5m18J6odWgkK1h-_coiUAa1HXFM9j5eR-NPBwJqbc",{"id":7573,"title":520,"access":6244,"body":7574,"description":7622,"extension":1404,"featuredInSearchOrder":19,"meta":7623,"navigation":19,"path":521,"seo":7624,"stem":522,"tags":19,"__hash__":7625},"docs\u002Femail-signature-manager\u002Freview\u002Fimage-in-email-signature-is-replaced-with-red-x-when-email-is-received.md",{"type":1397,"value":7575,"toc":7617},[7576,7578,7580,7582,7584,7587,7589,7596,7612],[5609,7577,6315],{"id":1655},[1414,7579,6318],{},[1414,7581,6321],{},[5609,7583,6331],{"id":6330},[1414,7585,7586],{},"Image in email signature is replaced with red X when email is received by the recipient.",[5609,7588,6348],{"id":6347},[1414,7590,7591,7592,6812],{},"The resolution below presumes that the image appears correctly when the email is created, or you should review the alternative article about images being replaced with a red X when email is created in the ",[1688,7593,384],{"href":7594,"rel":7595},"https:\u002F\u002Fsupport.symprex.com\u002Fsolution\u002Ffolders\u002F1000178048",[1692],[1414,7597,7598,7599,7602,7603,7605,7606,3746,7609,1804],{},"When the option ",[1563,7600,7601],{},"Copy linked images in HTML templates to local drive"," is enabled in the ",[1563,7604,6292],{}," dialog, make sure to also enable the options ",[1563,7607,7608],{},"Send pictures options",[1563,7610,7611],{},"Send pictures from the Internet",[1414,7613,3669,7614,7616],{},[1563,7615,3672],{}," in the ribbon to make the service process the changes, and the Email Signature Manager Agent will update the Outlook settings when it next updates for each user.",{"title":1400,"searchDepth":1401,"depth":1401,"links":7618},[7619,7620,7621],{"id":1655,"depth":5673,"text":6315},{"id":6330,"depth":5673,"text":6331},{"id":6347,"depth":5673,"text":6348},"Fix red X images for recipients by enabling linked image copying and Outlook send picture settings.",{},{"title":520,"description":7622},"K6zacCqXSH5MVj7Ub24HA6ALlDdERak7YyquHitMZ9o",{"id":7627,"title":524,"access":6244,"body":7628,"description":7654,"extension":1404,"featuredInSearchOrder":19,"meta":7655,"navigation":19,"path":525,"seo":7656,"stem":526,"tags":19,"__hash__":7657},"docs\u002Femail-signature-manager\u002Freview\u002Fimage-in-email-signature-is-wrong-size-in-outlook-or-owa.md",{"type":1397,"value":7629,"toc":7649},[7630,7632,7634,7636,7638,7641,7643,7646],[5609,7631,6315],{"id":1655},[1414,7633,6318],{},[1414,7635,6321],{},[5609,7637,6331],{"id":6330},[1414,7639,7640],{},"In certain circumstances, for example when Windows font size is configured as 125% or 150% on high resolution displays, Outlook and OWA resize images if the image size if not specified in the HTML signature.",[5609,7642,6348],{"id":6347},[1414,7644,7645],{},"Email Signature Manager 8.4.0 and later, used in combination with Email Signature Manager Agent 3.1.0 and later, automatically sets the image size in the HTML signature and also includes code to ensure the image shows correctly at different Windows font size settings.",[1414,7647,7648],{},"If you are using an earlier version you will need to upgrade to resolve the issue.",{"title":1400,"searchDepth":1401,"depth":1401,"links":7650},[7651,7652,7653],{"id":1655,"depth":5673,"text":6315},{"id":6330,"depth":5673,"text":6331},{"id":6347,"depth":5673,"text":6348},"Fix oversized or distorted images in Outlook and OWA by specifying HTML dimensions or upgrading.",{},{"title":524,"description":7654},"vc9ASzqizCmf3HuF5zTWFBo2aWGav3Q3rCQbz3cnQ7s",{"id":7659,"title":528,"access":6244,"body":7660,"description":7673,"extension":1404,"featuredInSearchOrder":19,"meta":7674,"navigation":19,"path":529,"seo":7675,"stem":530,"tags":19,"__hash__":7676},"docs\u002Femail-signature-manager\u002Freview\u002Fimage-maps-are-not-supported-by-outlook-and-most-other-emails-client.md",{"type":1397,"value":7661,"toc":7671},[7662,7665,7668],[1414,7663,7664],{},"Image maps are not supported by Outlook or most other emails client.",[1414,7666,7667],{},"While image maps will work correctly in the Email Signature Manager editor, it is recommended not to use image maps.",[1414,7669,7670],{},"The substitute is to use a table without borders, break the image up into relevant squares, and link each image as appropriate.",{"title":1400,"searchDepth":1401,"depth":1401,"links":7672},[],"Learn why image maps fail in Outlook and use sliced linked images instead.",{},{"title":528,"description":7673},"ERneDeuTVE-0a-0JSsLJ759qTOKCn32F5YvYyjzsN3k",{"id":7678,"title":434,"access":1395,"body":7679,"description":1873,"extension":1404,"featuredInSearchOrder":19,"meta":7683,"navigation":19,"path":435,"seo":7684,"stem":436,"tags":19,"__hash__":7685},"docs\u002Femail-signature-manager\u002Freview\u002Findex.md",{"type":1397,"value":7680,"toc":7681},[],{"title":1400,"searchDepth":1401,"depth":1401,"links":7682},[],{"icon":1874},{"title":434,"description":1873},"qncrRUtrMPabRepObqArLy1bopTERKfynYUsmhahd8Y",{"id":7687,"title":532,"access":6244,"body":7688,"description":7710,"extension":1404,"featuredInSearchOrder":19,"meta":7711,"navigation":19,"path":533,"seo":7712,"stem":534,"tags":19,"__hash__":7713},"docs\u002Femail-signature-manager\u002Freview\u002Fis-it-mandatory-to-install-the-agent-on-workstations.md",{"type":1397,"value":7689,"toc":7708},[7690,7693,7696,7699,7702,7705],[1414,7691,7692],{},"No, the Email Signature Manager Agent does not have to be installed on workstations.",[1414,7694,7695],{},"The Email Signature Manager Agent is a single, small executable, and can be started from a logon script from a network share.",[1414,7697,7698],{},"Alternatively, if preferred the Email Signature Manager Agent MSI package can be deployed using GPO, SCCM, or similar.",[1414,7700,7701],{},"For customers upgrading to version 7.x from earlier versions, SignAgent.exe is simply a new version of sign.exe, and the SignAgent MSI package simply a new version of the Sign MSI package.",[1414,7703,7704],{},"The Email Signature Manager Agent can be configured to deploy signatures at logon and exit immediately, or to stay running in the background to update signatures continuously.",[1414,7706,7707],{},"The Email Signature Manager Agent is required to ensure email signatures are visible when composing email in Outlook.",{"title":1400,"searchDepth":1401,"depth":1401,"links":7709},[],"Learn deployment options for the agent, including logon scripts, MSI rollout, and update-and-exit behavior.",{},{"title":532,"description":7710},"_YfLRN43W5q8AkpxoiVf0Cn-iuer87ULXCcZgUddpiA",{"id":7715,"title":536,"access":6244,"body":7716,"description":7766,"extension":1404,"featuredInSearchOrder":19,"meta":7767,"navigation":19,"path":537,"seo":7768,"stem":538,"tags":19,"__hash__":7769},"docs\u002Femail-signature-manager\u002Freview\u002Fsignature-can-not-be-deployed-to-owa-because-the-user-has-a-shared-mailbox.md",{"type":1397,"value":7717,"toc":7758},[7718,7720,7722,7724,7726,7729,7731,7734,7737,7744,7746,7749,7751,7754,7756],[5609,7719,6315],{"id":1655},[1414,7721,6318],{},[1414,7723,6321],{},[5609,7725,6485],{"id":6484},[1414,7727,7728],{},"This article describes the symptoms and cause of a problem where the service log for a user shows that the OWA signature cannot be deployed because the user has a shared mailbox. This article also describes the resolution for this issue.",[5609,7730,6331],{"id":6330},[1414,7732,7733],{},"The service log for a user shows that the OWA signature cannot be deployed because the user has a shared mailbox.",[1414,7735,7736],{},"The following error information will be showing for affected users in the Status Monitor dialog in the Service Log:",[1414,7738,7739,7740,7743],{},"Signature '",[1438,7741,7742],{},"\u003CSignature Name>","' can not be deployed to OWA because the user has a shared mailbox.",[5609,7745,6341],{"id":6340},[1414,7747,7748],{},"The user shares primary email address with at least one other user in Active Directory. This means two or more users are linked to the same mailbox. Email Signature Manager cannot deploy OWA email signatures for different users to one single mailbox, as this would cause unexpected results.",[5609,7750,6348],{"id":6347},[1414,7752,7753],{},"The only resolution to this problem is to maintain the email signature for such \"shared\" mailboxes manually in OWA.",[5609,7755,6865],{"id":6864},[1414,7757,6868],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":7759},[7760,7761,7762,7763,7764,7765],{"id":1655,"depth":5673,"text":6315},{"id":6484,"depth":5673,"text":6485},{"id":6330,"depth":5673,"text":6331},{"id":6340,"depth":5673,"text":6341},{"id":6347,"depth":5673,"text":6348},{"id":6864,"depth":5673,"text":6865},"Resolve OWA deployment failures caused by users being linked to shared mailboxes.",{},{"title":536,"description":7766},"nSgTHHkPvj5oPTlRA-OHp6UjCm_BYPwipG5ir9Z2aPk",{"id":7771,"title":540,"access":6244,"body":7772,"description":7806,"extension":1404,"featuredInSearchOrder":19,"meta":7807,"navigation":19,"path":541,"seo":7808,"stem":542,"tags":19,"__hash__":7809},"docs\u002Femail-signature-manager\u002Freview\u002Ftroubleshooting-conditional-statements-in-html-templates.md",{"type":1397,"value":7773,"toc":7801},[7774,7776,7778,7780,7782,7785,7787,7790],[5609,7775,6315],{"id":1655},[1414,7777,6318],{},[1414,7779,6321],{},[5609,7781,6485],{"id":6484},[1414,7783,7784],{},"This article describes troubleshooting when conditional statements in HTML templates are not working as expected.",[5609,7786,6324],{"id":5486},[1414,7788,7789],{},"To ensure that conditional statements in HTML templates work follow these steps:",[1775,7791,7792,7795,7798],{},[1778,7793,7794],{},"Verify in the HTML source that each conditional statement is on one line, and not broken into multiple lines.",[1778,7796,7797],{},"Verify in the HTML source that each conditional statement is correctly formatted without any additional spaces (multiple spaces in the source will only appear as one space in Design Mode).",[1778,7799,7800],{},"Verify in the HTML source that each conditional statement is correctly formatted without any spaces appearing in the HTML encoded form ( ).",{"title":1400,"searchDepth":1401,"depth":1401,"links":7802},[7803,7804,7805],{"id":1655,"depth":5673,"text":6315},{"id":6484,"depth":5673,"text":6485},{"id":5486,"depth":5673,"text":6324},"Fix HTML template conditional statements by keeping each expression on one line with exact formatting.",{},{"title":540,"description":7806},"x31vTZtGY591mfXH4tY7OoVG5j15KPJImB77CjtMwB8",{"id":7811,"title":544,"access":6244,"body":7812,"description":8121,"extension":1404,"featuredInSearchOrder":19,"meta":8122,"navigation":19,"path":545,"seo":8123,"stem":546,"tags":19,"__hash__":8124},"docs\u002Femail-signature-manager\u002Freview\u002Ftroubleshooting-the-email-signature-manager-transport-agent.md",{"type":1397,"value":7813,"toc":8106},[7814,7816,7818,7820,7822,7825,7827,7830,7833,7836,7840,7843,7857,7860,7864,7867,7875,7878,7881,7884,7888,7891,7912,7915,7919,7922,7924,7927,7930,7933,7936,7939,7943,7945,7974,7978,7980,8025,8029,8031,8057,8061,8067,8071,8074,8099,8103],[5609,7815,6315],{"id":1655},[1414,7817,6318],{},[1414,7819,6321],{},[5609,7821,6485],{"id":6484},[1414,7823,7824],{},"This article describes how to troubleshoot problems with the Email Signature Manager Transport Agent and signatures not being injected into email as expected.",[5609,7826,6324],{"id":5486},[1414,7828,7829],{},"The recommended version 8.x to use is version 8.4.1 or later.",[1414,7831,7832],{},"The recommended version 7.x to use is version 7.3.2.",[1414,7834,7835],{},"The recommended versions include fixes to known issues in earlier versions.",[5609,7837,7839],{"id":7838},"how-the-transport-agent-works","HOW THE TRANSPORT AGENT WORKS",[1414,7841,7842],{},"The Email Signature Manager Transport Agent works by processing emails as they are delivered through Exchange Server by:",[2114,7844,7845,7848,7851,7854],{},[1778,7846,7847],{},"Connecting to the Email Signature Manager database on SQL Server; if the connection fails, nothing will happen to the email content.",[1778,7849,7850],{},"Searching the database for a pre-generated signature using the sender's email address; if no signature can be found, nothing will happen to the email content.",[1778,7852,7853],{},"Scanning the email content for a rule text match using the rules defined in Transport Agent Rules in Email Signature Manager; if no rule match can be found, nothing will happen to the email content.",[1778,7855,7856],{},"Injecting the pre-generated signature into the email at the location of the rule text match.",[1414,7858,7859],{},"This guide looks at each of these steps in turn to troubleshoot problems.",[5609,7861,7863],{"id":7862},"known-issues","KNOWN ISSUES",[1414,7865,7866],{},"Specific Exchange Server versions prohibit transport agents from working correctly:",[1775,7868,7869,7872],{},[1778,7870,7871],{},"Exchange 2010 SP3 RU1 (upgrade to Exchange 2010 SP3 RU2 or newer)",[1778,7873,7874],{},"Exchange 2013 SP1 (upgrade to Exchange 2013 CU5 or newer)",[1414,7876,7877],{},"Note also that the mailbox anchoring feature introduced in Exchange 2013 CU11 and removed again in Exchange 2013 CU12 may result in registration of transport agents being registered in a different Exchange server that intended.",[1414,7879,7880],{},"Some third-party transport agents for Exchange Server prohibits the Email Signature Manager Transport Agent from processing email. When this is the case the priority of the Email Signature Manager Transport Agent can be increased using the following cmdlet:",[1414,7882,7883],{},"Set-TransportAgent -Identity \"Symprex Email Signature Manager Agent\" -Priority 1",[5609,7885,7887],{"id":7886},"verify-the-transport-agent-installation","VERIFY THE TRANSPORT AGENT INSTALLATION",[1414,7889,7890],{},"Verify the configuration following these steps:",[2114,7892,7893,7900,7906,7909],{},[1778,7894,7895,7896,7899],{},"Ensure the Transport Agent is installed on each Exchange Server 2007 and 2010 that has the ",[1563,7897,7898],{},"Hub Transport"," role installed.",[1778,7901,7902,7903,7899],{},"Ensure the Transport Agent is installed on each Exchange Server 2013 and 2016 that has the ",[1563,7904,7905],{},"Mailbox Server",[1778,7907,7908],{},"Ensure the Microsoft Exchange Transport Service was restarted after installing\u002Fupgrading the Transport Agent.",[1778,7910,7911],{},"Ensure the major version of the Transport Agent matches the major version of Email Signature Manager.",[1414,7913,7914],{},"Note that Exchange Server 2016 requires using Email Signature Manager 7.0.0 or later.",[5609,7916,7918],{"id":7917},"verify-the-transport-agent-registration","VERIFY THE TRANSPORT AGENT REGISTRATION",[1414,7920,7921],{},"To verify if the Transport Agent is registered with Exchange Server, start an instance of Exchange Management Shell and execute the following cmdlet:",[1414,7923,1565],{},[1414,7925,7926],{},"If the Transport Agent is registered with Exchange Server, its details will be listed and should appear similar to the following:",[1414,7928,7929],{},"Identity Enabled Priority",[1414,7931,7932],{},"-------- ------- --------",[1414,7934,7935],{},"Symprex Email Signature Manager Agent True 4",[1414,7937,7938],{},"If the Transport Agent is not registered, it can be manually registered using the appropriate cmdlet.",[5609,7940,7942],{"id":7941},"verify-the-transport-agent-configuration","VERIFY THE TRANSPORT AGENT CONFIGURATION",[1414,7944,7890],{},[2114,7946,7947,7953,7968],{},[1778,7948,2548,7949,7952],{},[1563,7950,7951],{},"Transport Agent Configuration Utility"," on each Exchange Server where the Transport Agent is installed.",[1778,7954,7955,7956,7959,7960,7963,7964,7967],{},"Verify configuration is to use ",[1563,7957,7958],{},"SQL Server Authentication"," (",[1563,7961,7962],{},"Windows Authentication"," or ",[1563,7965,7966],{},"Integrated Security"," will not work).",[1778,7969,3298,7970,7973],{},[1563,7971,7972],{},"Test Connection"," button to ensure a connection can be made to the database on SQL Server.",[5609,7975,7977],{"id":7976},"verify-the-transport-agent-rule-configuration","VERIFY THE TRANSPORT AGENT RULE CONFIGURATION",[1414,7979,7890],{},[2114,7981,7982,7984,8004,8011],{},[1778,7983,6709],{},[1778,7985,7986,7987,7989,7990,7992,7993,7995,7996,7989,7999,7992,8002,3590],{},"If you are using version 7.2 or later, open the ",[1563,7988,3595],{}," dialog by clicking the ",[1563,7991,3595],{}," button in the ",[1563,7994,3589],{}," ribbon.\nIf you are using an earlier version, open the ",[1563,7997,7998],{},"Configure Transport Agent Rules",[1563,8000,8001],{},"Transport Agent Rules",[1563,8003,3589],{},[1778,8005,8006,8007,8010],{},"Verify the ",[1563,8008,8009],{},"Enable signature generation and apply signatures to emails sent from mobile devices"," option is enabled.",[1778,8012,8013,8014,8017,8018,8021,8022,1804],{},"Review the rules and in particular, the ",[1563,8015,8016],{},"Text to Replace",", and selected options such as ",[1563,8019,8020],{},"New Lines"," being set for example to ",[1563,8023,8024],{},"Before & After",[5609,8026,8028],{"id":8027},"verify-the-manage-deployment-configuration","VERIFY THE MANAGE DEPLOYMENT CONFIGURATION",[1414,8030,7890],{},[1775,8032,8033,8035,8044],{},[1778,8034,6709],{},[1778,8036,2548,8037,7989,8039,7992,8041,3590],{},[1563,8038,5694],{},[1563,8040,5694],{},[1563,8042,8043],{},"Home",[1778,8045,8046,8047,3746,8050,8052,8053,8056],{},"Verify on the ",[1563,8048,8049],{},"Groups",[1563,8051,5690],{}," tabs that the appropriate groups and users have a ",[1563,8054,8055],{},"Mobile Device Signature"," selected.",[5609,8058,8060],{"id":8059},"verify-signature-generation","VERIFY SIGNATURE GENERATION",[1414,8062,8063,8064,8066],{},"Verify mobile device signatures are being generated for the Transport Agent to inject. Check the relevant log for affected users in the ",[1563,8065,5763],{}," in Email Signature Manager, and for each affected user, verify the mobile device signature has been generated.",[5609,8068,8070],{"id":8069},"enable-logging-of-signature-injection","ENABLE LOGGING OF SIGNATURE INJECTION",[1414,8072,8073],{},"Enable logging of signature injection for further troubleshooting:",[1775,8075,8076,8078,8090,8093],{},[1778,8077,6709],{},[1778,8079,2548,8080,8082,8083,8086,8087,6378],{},[1563,8081,6292],{}," dialog, select the ",[1563,8084,8085],{},"Advanced"," tab, and enable the ",[1563,8088,8089],{},"Record status information about signature injection",[1778,8091,8092],{},"Review the logs as emails are being processed to indentify and correct problems.",[1778,8094,8095,8096,8098],{},"For performance disable the ",[1563,8097,8089],{}," option when troubleshooting is completed.",[5609,8100,8102],{"id":8101},"contact-symprex-tecnical-support","CONTACT SYMPREX TECNICAL SUPPORT",[1414,8104,8105],{},"If you are still unable to determine why mobile device signatures are not being applied, please contact Symprex Technical Support for further assistance.",{"title":1400,"searchDepth":1401,"depth":1401,"links":8107},[8108,8109,8110,8111,8112,8113,8114,8115,8116,8117,8118,8119,8120],{"id":1655,"depth":5673,"text":6315},{"id":6484,"depth":5673,"text":6485},{"id":5486,"depth":5673,"text":6324},{"id":7838,"depth":5673,"text":7839},{"id":7862,"depth":5673,"text":7863},{"id":7886,"depth":5673,"text":7887},{"id":7917,"depth":5673,"text":7918},{"id":7941,"depth":5673,"text":7942},{"id":7976,"depth":5673,"text":7977},{"id":8027,"depth":5673,"text":8028},{"id":8059,"depth":5673,"text":8060},{"id":8069,"depth":5673,"text":8070},{"id":8101,"depth":5673,"text":8102},"Troubleshoot transport agent signature injection issues, installation status, and version-specific known issues.",{},{"title":544,"description":8121},"nlVEchkbZp3ivwgmh3OnQCC_JN5u4CpICByBo0zKrBY",{"id":8126,"title":548,"access":6244,"body":8127,"description":8237,"extension":1404,"featuredInSearchOrder":19,"meta":8238,"navigation":19,"path":549,"seo":8239,"stem":550,"tags":19,"__hash__":8240},"docs\u002Femail-signature-manager\u002Freview\u002Fusing-logos-and-other-images-in-email-signatures.md",{"type":1397,"value":8128,"toc":8235},[8129,8132,8135,8149,8154,8157,8160,8163,8166,8171,8174,8179,8182,8187,8200,8203,8208,8211,8215,8226,8229,8232],[1414,8130,8131],{},"You can use logos, social media icons, and other images in your email signatures.",[1414,8133,8134],{},"These are the recommendations for optimal results:",[1775,8136,8137,8140,8143,8146],{},[1778,8138,8139],{},"Use JPG image format.",[1778,8141,8142],{},"Use RGB colour mode for JPG images.",[1778,8144,8145],{},"Use 96 dpi resolution images.",[1778,8147,8148],{},"Specify the image size in HTML templates.",[1414,8150,8151],{},[1563,8152,8153],{},"Use JPG image format",[1414,8155,8156],{},"JPG is good for pictures and hi-colour images with lots of gradients.",[1414,8158,8159],{},"GIF is good for logos with few colours and large areas with solid colours.",[1414,8161,8162],{},"PNG is best overall, but poorly supported by older versions of Outlook, and should be avoided.",[1414,8164,8165],{},"The recommendation is to use JPG.",[1414,8167,8168],{},[1563,8169,8170],{},"Use RGB colour mode for JPG images",[1414,8172,8173],{},"JPG images must use RGB colour mode. JPG images using CMYK colour mode may appear in wrong colours and\u002For rastered.",[1414,8175,8176],{},[1563,8177,8178],{},"Use 96 dpi resolution images",[1414,8180,8181],{},"Outlook will rescale images that are not 96 dpi to 96 dpi. This may cause images to become blurry\u002Ffuzzy\u002Funsharp\u002Fsmaller\u002Fchange in size.",[1414,8183,8184],{},[1563,8185,8186],{},"Specify the image size in HTML templates",[1414,8188,8189,8190,3746,8193,8196,8197,8199],{},"You should set the image ",[1563,8191,8192],{},"width",[1563,8194,8195],{},"height"," attributes on the ",[1563,8198,2360],{}," tag in your HTML.",[1414,8201,8202],{},"For example if your image is:",[1414,8204,8205],{},[2360,8206],{"alt":1400,"src":8207},"http:\u002F\u002Fwww.myserver.com\u002Fimages\u002Fmyimage.jpg",[1414,8209,8210],{},"It needs to be updated like this:",[1414,8212,8213],{},[2360,8214],{"alt":1400,"src":8207},[1414,8216,8217,8218,8221,8222,8225],{},"Where ",[1563,8219,8220],{},"x"," is the width in pixels and ",[1563,8223,8224],{},"y"," is the height in pixels.",[1414,8227,8228],{},"Do not use this to scale the image. Use an image that has already been edited to have the dimensions you want.",[1414,8230,8231],{},"Do not use inline CSS. Use the width and height attributes as shown above.",[1414,8233,8234],{},"Note that Email Signature Manager 7.2.0 and later will set image width and height automatically so there is no need to do this manually.",{"title":1400,"searchDepth":1401,"depth":1401,"links":8236},[],"Follow image best practices for email signatures, including format, color mode, DPI, and HTML sizing.",{},{"title":548,"description":8237},"nkGXBmUUGKmIbnlgh0Mh_w16IWrRDrSVfvNOt_JbnWw",{"id":8242,"title":552,"access":6244,"body":8243,"description":8256,"extension":1404,"featuredInSearchOrder":19,"meta":8257,"navigation":19,"path":553,"seo":8258,"stem":554,"tags":19,"__hash__":8259},"docs\u002Femail-signature-manager\u002Freview\u002Fwhich-fonts-can-be-used-in-email-signatures.md",{"type":1397,"value":8244,"toc":8254},[8245,8248,8251],[1414,8246,8247],{},"You should only use fonts that are generally available across different operating systems. Otherwise your signature may not appear as intended when people receive email from you. This is because fonts are not embedded.",[1414,8249,8250],{},"Generally, in email signatures it is recommended to use fonts such as Calibri, Arial, Verdana, Georgia, Times New Roman, and Courier. These fonts are often referred to as web safe fonts.",[1414,8252,8253],{},"Most email clients do not support web fonts. If you use a web font that the receiving email client cannot display then it will be shown using a fall back font. This will usually be Helvetica, Arial, or a generic sans serif font.",{"title":1400,"searchDepth":1401,"depth":1401,"links":8255},[],"Choose web-safe fonts for signatures so text renders consistently across email clients and operating systems.",{},{"title":552,"description":8256},"u_eLBmCn01fpuDMgOBmC2oq-xg-lxUY4E1GSV7yT_sM",{"id":8261,"title":556,"access":6244,"body":8262,"description":8320,"extension":1404,"featuredInSearchOrder":19,"meta":8321,"navigation":19,"path":557,"seo":8322,"stem":558,"tags":19,"__hash__":8323},"docs\u002Femail-signature-manager\u002Freview\u002Fwindows-security-warning-shows-when-starting-signagent-exe-and-how-to-unblock.md",{"type":1397,"value":8263,"toc":8314},[8264,8266,8269,8271,8274,8277,8279,8282,8303,8306,8309,8311],[1421,8265,1635],{"id":1634},[1414,8267,8268],{},"When you run SignAgent.exe the following security warning appears:",[1421,8270,1642],{"id":1641},[1414,8272,8273],{},"Executable files downloaded from the Internet are automatically marked by Windows as potentially dangerous (downloaded from untrusted source).",[1414,8275,8276],{},"It is this marker that makes Windows show the Security Warning when you run the executable.",[1421,8278,1649],{"id":1648},[1414,8280,8281],{},"Follow the steps below to unblock the executable:",[2114,8283,8284,8295],{},[1778,8285,8286,8287,3265,8289,8292,8293,1804],{},"Right-click ",[1563,8288,3153],{},[1563,8290,8291],{},"Windows Explorer"," and open ",[1563,8294,3281],{},[1778,8296,5730,8297,8299,8300,6396],{},[1563,8298,150],{}," tab click the ",[1563,8301,8302],{},"Unblock",[1414,8304,8305],{},"The security warning will no longer appear.",[1414,8307,8308],{},"Once the executable has been unblocked it can be copied to other locations, such as network shares, and will remain unblocked.",[1421,8310,1656],{"id":1655},[1414,8312,8313],{},"Email Signature Manager Agent, all versions",{"title":1400,"searchDepth":1401,"depth":1401,"links":8315},[8316,8317,8318,8319],{"id":1634,"depth":1401,"text":1635},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649},{"id":1655,"depth":1401,"text":1656},"Remove the Windows security warning on SignAgent.exe by unblocking the downloaded executable.",{},{"title":556,"description":8320},"VSDTtvrwTxS_w_cF-igt-lBxlYzu46VHB7mvz0egVRU",{"id":8325,"title":566,"access":1395,"body":8326,"description":8550,"extension":1404,"featuredInSearchOrder":19,"meta":8551,"navigation":19,"path":567,"seo":8552,"stem":568,"tags":19,"__hash__":8553},"docs\u002Femail-signature-manager\u002Fsetup\u002Fhow-to-move-email-signature-manager-to-a-different-server.md",{"type":1397,"value":8327,"toc":8539},[8328,8330,8333,8335,8338,8342,8345,8359,8363,8366,8390,8394,8396,8429,8434,8452,8457,8462,8466,8469,8485,8489,8491,8535,8537],[1421,8329,3840],{"id":3839},[1414,8331,8332],{},"You have a working installation of Email Signature Manager that you want to move to a different server.",[1421,8334,1649],{"id":1648},[1414,8336,8337],{},"Follow the steps below to move Email Signature Manager from the old server to the new server.",[5609,8339,8341],{"id":8340},"move-shares-and-files-from-old-to-new-server","Move shares and files from old to new server",[1414,8343,8344],{},"If the old server has any network shares used for images or agent deployment:",[2114,8346,8347,8350,8353,8356],{},[1778,8348,8349],{},"Re-create the network shares on the new server",[1778,8351,8352],{},"Copy files from the old network shares to the new network shares",[1778,8354,8355],{},"Update your signature templates to use images from the new network shares",[1778,8357,8358],{},"Update any other scripts or policies, for example for agent deployment, to use the new network shares",[5609,8360,8362],{"id":8361},"stop-services-on-old-server","Stop services on old server",[1414,8364,8365],{},"On the old server:",[2114,8367,8368,8377,8382],{},[1778,8369,2118,8370,8373,8374,8376],{},[1563,8371,8372],{},"Services"," from ",[1563,8375,3272],{}," in Windows",[1778,8378,8379,8380],{},"Stop the service ",[1563,8381,3427],{},[1778,8383,8379,8384,3487,8387],{},[1563,8385,8386],{},"Symprex",[1563,8388,8389],{},"Email Signature Manager Client Access Service",[5609,8391,8393],{"id":8392},"move-database-from-old-to-new-server","Move database from old to new server",[1414,8395,8365],{},[2114,8397,8398,8400,8405,8411,8417],{},[1778,8399,3067],{},[1778,8401,3298,8402,8404],{},[1563,8403,3589],{}," tab in the ribbon",[1778,8406,3878,8407,8410],{},[1563,8408,8409],{},"Database"," page in the backstage",[1778,8412,3298,8413,8416],{},[1563,8414,8415],{},"Settings Database"," button",[1778,8418,3291,8419,8421,8422,8425,8426],{},[1563,8420,8415],{}," dialog, confirm if Email Signature Manager is using the ",[1563,8423,8424],{},"Built-in Database"," or a database on ",[1563,8427,8428],{},"SQL Server",[1414,8430,8431,8432,2038],{},"If Email Signature Manager is using the ",[1563,8433,8424],{},[2114,8435,8436,8439,8445],{},[1778,8437,8438],{},"Close Email Signature Manager",[1778,8440,8441,8442,8444],{},"Create the folder ",[1563,8443,2539],{}," on your new server",[1778,8446,8447,8448,8451],{},"Copy the file ",[1563,8449,8450],{},"C:\\ProgramData\\Symprex\\Symprex.EmailSignatureManager.Database.mdb"," from the old server to the same location on the new server",[1414,8453,8454,8455,2038],{},"If Email Signature Manager is using a database on ",[1563,8456,8428],{},[2114,8458,8459],{},[1778,8460,8461],{},"If the old server is running SQL Server, and you wish to migrate this to the new server, you will need to install the version of SQL Server you wish to use on the new machine and migrate the SQL database to the new server.",[5609,8463,8465],{"id":8464},"install-and-configure-on-new-server","Install and configure on new server",[1414,8467,8468],{},"On the new server:",[2114,8470,8471,8477,8480],{},[1778,8472,8473,8474,1804],{},"Install Email Signature Manager with a ",[1563,8475,8476],{},"Full Installation",[1778,8478,8479],{},"Start Email Signature Manager and connect to the database.",[1778,8481,3669,8482,8484],{},[1563,8483,3672],{}," in the ribbon to make Email Signature Manager process all users.",[5609,8486,8488],{"id":8487},"remove-old-installation","Remove old installation",[1414,8490,8365],{},[2114,8492,8493,8495,8499,8503,8507,8515,8524,8527,8530,8532],{},[1778,8494,3067],{},[1778,8496,3878,8497,8404],{},[1563,8498,3589],{},[1778,8500,3878,8501,8410],{},[1563,8502,3589],{},[1778,8504,3298,8505,8416],{},[1563,8506,6292],{},[1778,8508,3291,8509,8082,8511,8514],{},[1563,8510,6292],{},[1563,8512,8513],{},"Client Access Service"," tab",[1778,8516,4737,8517,8520,8521,8416],{},[1563,8518,8519],{},"Service Connection Point",", click the ",[1563,8522,8523],{},"Delete",[1778,8525,8526],{},"Confirm you want to delete the Service Connection Point in Active Directory",[1778,8528,8529],{},"Test the Email Signature Manager Agent connects to the new server",[1778,8531,8438],{},[1778,8533,8534],{},"Uninstall Email Signature Manager",[1421,8536,1656],{"id":1655},[1414,8538,5775],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":8540},[8541,8542,8549],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649,"children":8543},[8544,8545,8546,8547,8548],{"id":8340,"depth":5673,"text":8341},{"id":8361,"depth":5673,"text":8362},{"id":8392,"depth":5673,"text":8393},{"id":8464,"depth":5673,"text":8465},{"id":8487,"depth":5673,"text":8488},{"id":1655,"depth":1401,"text":1656},"Step-by-step guide to moving Email Signature Manager to a new server by recreating shares, moving the database, and reinstalling services.",{},{"title":566,"description":8550},"MNDLhMT5iqBEPP2nKmaGxaGYLCVYWbUDQZ8uMo9paUU",{"id":8555,"title":570,"access":1395,"body":8556,"description":8609,"extension":1404,"featuredInSearchOrder":19,"meta":8610,"navigation":19,"path":571,"seo":8611,"stem":572,"tags":19,"__hash__":8612},"docs\u002Femail-signature-manager\u002Fsetup\u002Fhow-to-perform-automated-installation-in-manager-only-mode.md",{"type":1397,"value":8557,"toc":8604},[8558,8560,8570,8572,8578,8600,8602],[1421,8559,3840],{"id":3839},[1414,8561,8562,8563,8565,8566,8569],{},"You have a working ",[1563,8564,8476],{}," of Email Signature Manager. You want to perform automated installation of Email Signature Manager in ",[1563,8567,8568],{},"Manager Only"," mode to be able to manage your Email Signature Manager installation from other servers or workstations.",[1421,8571,1649],{"id":1648},[1414,8573,8574,8575,8577],{},"Follow these steps to automatically install and configure Email Signature Manager in ",[1563,8576,8568],{}," mode:",[2114,8579,8580,8589],{},[1778,8581,8582,8583],{},"Run the Email Signature Manager installer with arguments \u002Fqn for silent installation, for example:",[1432,8584,8587],{"className":8585,"code":8586,"language":1457,"meta":1400},[1455],"Symprex_Email_Signature_Manager_10.0.0_Setup.exe \u002Fqn\n",[1438,8588,8586],{"__ignoreMap":1400},[1778,8590,8447,8591,6922,8594,8596,8597,8599],{},[1563,8592,8593],{},"C:\\ProgramData\\Symprex\\Symprex.EmailSignatureManager.Settings.xml",[1563,8595,8476],{}," server to the same location on the new ",[1563,8598,8568],{}," machine",[1421,8601,1656],{"id":1655},[1414,8603,5775],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":8605},[8606,8607,8608],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},{"id":1655,"depth":1401,"text":1656},"Step-by-step guide to automating Manager Only installation with silent setup and copied settings from a full server.",{},{"title":570,"description":8609},"NiMhUvuQLpxymwT_wDbl1r1h4VcEfPk4M_X4Ptpy758",{"id":8614,"title":560,"access":1395,"body":8615,"description":1852,"extension":1404,"featuredInSearchOrder":19,"meta":8619,"navigation":19,"path":561,"seo":8620,"stem":562,"tags":19,"__hash__":8621},"docs\u002Femail-signature-manager\u002Fsetup\u002Findex.md",{"type":1397,"value":8616,"toc":8617},[],{"title":1400,"searchDepth":1401,"depth":1401,"links":8618},[],{"icon":1853},{"title":560,"description":1852},"SWPPMQp1aupMfaoQnaY3LtcMcoS3fQMF5Jx_jSWUMBE",{"id":8623,"title":150,"access":1395,"body":8624,"description":8628,"extension":1404,"featuredInSearchOrder":19,"meta":8629,"navigation":19,"path":579,"seo":8630,"stem":580,"tags":19,"__hash__":8631},"docs\u002Ffolder-permissions-manager\u002Fgeneral\u002Findex.md",{"type":1397,"value":8625,"toc":8626},[],{"title":1400,"searchDepth":1401,"depth":1401,"links":8627},[],"General information and overview for Folder Permissions Manager",{"icon":1761},{"title":150,"description":8628},"xqW87PxO2NQUo8Fow364HmHWIElsJ2UCC2S3X6rgKw8",{"id":8633,"title":584,"access":1395,"body":8634,"description":8673,"extension":1404,"featuredInSearchOrder":19,"meta":8674,"navigation":19,"path":585,"seo":8675,"stem":586,"tags":19,"__hash__":8676},"docs\u002Ffolder-permissions-manager\u002Fgeneral\u002Flogging-permissions-changes-to-sql-database.md",{"type":1397,"value":8635,"toc":8669},[8636,8640,8648,8651,8655],[1421,8637,8639],{"id":8638},"logging-permissions-changes","Logging permissions changes",[1414,8641,8642,8643,1804],{},"For information about how to enable logging of permissions changes in Folder Permissions Manager to a SQL Server database, ",[1688,8644,8647],{"href":8645,"rel":8646},"https:\u002F\u002Fdocs.symprex.com\u002Ffolder-permissions-manager\u002Flatest\u002Fhtml\u002Findex.html?database_logging_dialog.htm",[1692],"please see the user's guide",[1414,8649,8650],{},"All changes to folder permissions will be logged to the SQL Server database.",[1421,8652,8654],{"id":8653},"viewing-logged-permissions-changes","Viewing logged permissions changes",[1414,8656,8657,8658,8661,8662,3958,8665,8668],{},"Folder Permissions Manager does not have any functionality to view the logs. You can view the logs in SQL Server Management Studio. Expand ",[1563,8659,8660],{},"Views",", right-click the view ",[1563,8663,8664],{},"dbo.vw_permissionsChanges",[1563,8666,8667],{},"Select Top 1000 rows",". You can also connect other applications to the SQL database to load and analyse data.",{"title":1400,"searchDepth":1401,"depth":1401,"links":8670},[8671,8672],{"id":8638,"depth":1401,"text":8639},{"id":8653,"depth":1401,"text":8654},"Learn how to enable SQL Server logging for permission changes and view the logged data in SQL Server Management Studio.",{},{"title":584,"description":8673},"aZXkDKQ5_qIO1keNptQzdA34bKUutO2n-BrdtCbEyoI",{"id":8678,"title":588,"access":1395,"body":8679,"description":8697,"extension":1404,"featuredInSearchOrder":19,"meta":8698,"navigation":19,"path":589,"seo":8699,"stem":590,"tags":19,"__hash__":8700},"docs\u002Ffolder-permissions-manager\u002Fgeneral\u002Fsupported-versions-of-folder-permissions-manager.md",{"type":1397,"value":8680,"toc":8695},[8681,8684,8691,8693],[1414,8682,8683],{},"Supported versions of Folder Permissions Manager are:",[1775,8685,8686,8689],{},[1778,8687,8688],{},"Version 10.X - end of support October 22, 2029",[1778,8690,1818],{},[1414,8692,1832],{},[1414,8694,1835],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":8696},[],"See supported Folder Permissions Manager versions, support end dates, and upgrade eligibility.",{},{"title":588,"description":8697},"3UpICT_s8PUeJ0O7-bF2ditcNo4GcxP_bpcP1q_MUrY",{"id":8702,"title":25,"access":1395,"body":8703,"description":8737,"extension":1404,"featuredInSearchOrder":19,"meta":8738,"navigation":19,"path":574,"seo":8739,"stem":577,"tags":19,"__hash__":8740},"docs\u002Ffolder-permissions-manager\u002Findex.md",{"type":1397,"value":8704,"toc":8735},[8705],[1847,8706,8707,8717,8726],{},[1850,8708,8709,8712,8715],{},[8710,8711],"hr",{},[1414,8713,8714],{},"description: General information and overview for Folder Permissions Manager\nicon: i-lucide-info\ntitle: General\nto: \u002Ffolder-permissions-manager\u002Fgeneral",[8710,8716],{},[1850,8718,8719,8721,8724],{},[8710,8720],{},[1414,8722,8723],{},"description: Troubleshooting guides and known issues for Folder Permissions Manager\nicon: i-lucide-wrench\ntitle: Problems & Solutions\nto: \u002Ffolder-permissions-manager\u002Fproblems-solutions",[8710,8725],{},[1850,8727,8728,8730,8733],{},[8710,8729],{},[1414,8731,8732],{},"description: Release history for Folder Permissions Manager\nicon: i-lucide-tag\ntitle: Release Notes\nto: \u002Ffolder-permissions-manager\u002Frelease-notes",[8710,8734],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":8736},[],"Browse Folder Permissions Manager guides, troubleshooting articles, and release notes.",{},{"title":25,"description":8737},"BLF758subauxHbx4g2rQtHOCS50bK4DBuJCi0drxbGI",{"id":8742,"title":279,"access":93,"body":8743,"description":8749,"extension":1404,"featuredInSearchOrder":19,"meta":8750,"navigation":19,"path":596,"seo":8751,"stem":597,"tags":19,"__hash__":8752},"docs\u002Ffolder-permissions-manager\u002Finternal\u002Fknown-issues\u002Findex.md",{"type":1397,"value":8744,"toc":8747},[8745],[3007,8746],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":8748},[],"Browse internal known issues for Folder Permissions Manager.",{"generatedGroup":3013},{"title":279,"description":8749},"RHpqPpJuDtjhj3tLlKVoSdHbx0gAsqI0nq5RUXVU1_I",{"id":8754,"title":601,"access":93,"body":8755,"description":8776,"extension":1404,"featuredInSearchOrder":19,"meta":8777,"navigation":19,"path":602,"seo":8778,"stem":603,"tags":19,"__hash__":8779},"docs\u002Ffolder-permissions-manager\u002Finternal\u002Fthis-permissions-could-not-be-applied-because-the-user-identifier-is-invalid.md",{"type":1397,"value":8756,"toc":8774},[8757,8760,8766,8769],[1414,8758,8759],{},"If you receive the following error:",[1432,8761,8764],{"className":8762,"code":8763,"language":1457,"meta":1400},[1455],"This permissions could not be applied because the user identifier is invalid\n",[1438,8765,8763],{"__ignoreMap":1400},[1414,8767,8768],{},"There could be a number of reasons for this:",[1775,8770,8771],{},[1778,8772,8773],{},"Trying to apply permissions for an Exchange Online mailbox to an On Premise mailbox",{"title":1400,"searchDepth":1401,"depth":1401,"links":8775},[],"Troubleshoot the 'user identifier is invalid' error when applying permissions between Exchange Online and on-premises mailboxes.",{},{"title":601,"description":8776},"sJ0eJke0y9kVAJJ27tiuZ_VD13gtgOHowv-3T_qvn-w",{"id":8781,"title":610,"access":1395,"body":8782,"description":8810,"extension":1404,"featuredInSearchOrder":19,"meta":8811,"navigation":19,"path":611,"seo":8812,"stem":612,"tags":19,"__hash__":8813},"docs\u002Ffolder-permissions-manager\u002Fproblems-solutions\u002Farchive-mailbox-folder-permissions-access.md",{"type":1397,"value":8783,"toc":8804},[8784,8786,8789,8791,8794,8796,8799,8801],[1421,8785,1635],{"id":1634},[1414,8787,8788],{},"You use Folder Permissions Manager and want to manage folder permissions for Exchange Online Archive mailboxes, but Exchange Online Archive mailboxes are not available.",[1421,8790,1642],{"id":1641},[1414,8792,8793],{},"Folder Permissions Manager manages folder permissions using Exchange Web Services (EWS). EWS does not support managing folder permissions in Exchange Online Archive mailboxes. At the time of writing Microsoft does not offer any API or PowerShell cmdlets to manage permissions in Exchange Online Archive mailboxes.",[1421,8795,1649],{"id":1648},[1414,8797,8798],{},"Symprex plans to add support for managing folder permissions in Exchange Online Archive mailboxes if\u002Fwhen Microsoft adds support for this.",[1421,8800,1656],{"id":1655},[1414,8802,8803],{},"Folder Permissions Manager, version 8 and later.",{"title":1400,"searchDepth":1401,"depth":1401,"links":8805},[8806,8807,8808,8809],{"id":1634,"depth":1401,"text":1635},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649},{"id":1655,"depth":1401,"text":1656},"Explains why Exchange Online Archive mailbox permissions cannot be managed and when support may become available.",{},{"title":610,"description":8810},"wgb7FAVksJUlfWnhqSzIYyiLgY165UWszyvgJawP_wQ",{"id":8815,"title":614,"access":1395,"body":8816,"description":8861,"extension":1404,"featuredInSearchOrder":19,"meta":8862,"navigation":19,"path":615,"seo":8863,"stem":616,"tags":19,"__hash__":8864},"docs\u002Ffolder-permissions-manager\u002Fproblems-solutions\u002Fchanging-delegates-removes-delegates-added-in-exchange-admin-center.md",{"type":1397,"value":8817,"toc":8855},[8818,8820,8823,8825,8828,8831,8833,8851,8853],[1421,8819,1635],{"id":1634},[1414,8821,8822],{},"Folder Permissions Manager does not show delegates added to a mailbox using the Exchange admin center. Also changing delegates using Folder Permissions Manager, removes any delegates added to a mailbox using the Exchange admin center.",[1421,8824,1642],{"id":1641},[1414,8826,8827],{},"This is a known issue with Microsoft Exchange Web Services (EWS).",[1414,8829,8830],{},"Folder Permissions Manager uses EWS to get and update delegates. When getting delegates, EWS does not return delegates added using the Exchange admin center. When applying changes to delegates, EWS removes any delegates added using the Exchange admin center.",[1421,8832,1649],{"id":1648},[1414,8834,8835,8836,3269,8839,3269,8842,3269,8845,3269,8848,7281],{},"To solve the problem, manage delegates using only Folder Permissions Manager. Do not manage delegates in the Exchange admin center (",[1563,8837,8838],{},"Exchange admin center",[1563,8840,8841],{},"Mailboxes",[1563,8843,8844],{},"User mailbox",[1563,8846,8847],{},"Manage mailbox delegation",[1563,8849,8850],{},"Send on behalf",[1421,8852,1656],{"id":1655},[1414,8854,8803],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":8856},[8857,8858,8859,8860],{"id":1634,"depth":1401,"text":1635},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649},{"id":1655,"depth":1401,"text":1656},"Explains why changing delegates removes Exchange admin center delegates and how to avoid it.",{},{"title":614,"description":8861},"h0e0SaQECTREJif4kY9nWG9bfQrWGj3v89V5xBGJDNI",{"id":8866,"title":618,"access":1395,"body":8867,"description":8899,"extension":1404,"featuredInSearchOrder":19,"meta":8900,"navigation":19,"path":619,"seo":8901,"stem":620,"tags":19,"__hash__":8902},"docs\u002Ffolder-permissions-manager\u002Fproblems-solutions\u002Ferror-occurs-when-applying-changes-to-delegates-on-specific-mailbox.md",{"type":1397,"value":8868,"toc":8893},[8869,8871,8874,8877,8879,8881,8884,8886,8889,8891],[1421,8870,1635],{"id":1634},[1414,8872,8873],{},"You are using Folder Permissions Manager to apply changes to delegates on a specific mailbox, but the changes fail to apply with this error message:",[1429,8875,8876],{},"The logon account does not have the appropriate permissions to complete the operation on mailbox 'User Name'.",[1421,8878,1642],{"id":1641},[1414,8880,8827],{},[1414,8882,8883],{},"Folder Permissions Manager uses EWS to update delegates. EWS fails to apply changes when any existing delegates are orphaned (the associated Active Directory accounts no longer exist). In this case EWS returns (500) Internal Server Error.",[1421,8885,1649],{"id":1648},[1414,8887,8888],{},"To solve the problem, the workaround is to open the affected mailbox in Outlook and manually remove the delegates that are orphaned (the associated Active Directory accounts no longer exist). Delegates on the affected mailbox can now be managed using Folder Permissions Manager.",[1421,8890,1656],{"id":1655},[1414,8892,8803],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":8894},[8895,8896,8897,8898],{"id":1634,"depth":1401,"text":1635},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649},{"id":1655,"depth":1401,"text":1656},"Resolve delegate update errors caused by orphaned mailbox delegates in Exchange Web Services.",{},{"title":618,"description":8899},"zJYEuLa8hKaHAnX6lBglRurG-88da9Jrip8gsz4CDlk",{"id":8904,"title":622,"access":1395,"body":8905,"description":8974,"extension":1404,"featuredInSearchOrder":19,"meta":8975,"navigation":19,"path":623,"seo":8976,"stem":624,"tags":19,"__hash__":8977},"docs\u002Ffolder-permissions-manager\u002Fproblems-solutions\u002Ffolder-permissions-manager-is-slow-with-sql-database-logging-enabled.md",{"type":1397,"value":8906,"toc":8968},[8907,8909,8912,8914,8917,8919,8922,8964,8966],[1421,8908,1635],{"id":1634},[1414,8910,8911],{},"Folder Permissions Manager is slow when SQL database logging is enabled.",[1421,8913,1642],{"id":1641},[1414,8915,8916],{},"If the connection to SQL server is not working or lost, you will not be prompted in Folder Permissions Manager, but the application will be slow as it continues to try to connect to the SQL server.",[1421,8918,1649],{"id":1648},[1414,8920,8921],{},"Follow these steps to solve the problem:",[2114,8923,8924,8927,8935,8942,8951,8958],{},[1778,8925,8926],{},"Open Folder Permissions Manager.",[1778,8928,3298,8929,8931,8932,6761],{},[1563,8930,6658],{}," menu and select ",[1563,8933,8934],{},"About",[1778,8936,3298,8937,3596,8939,3599],{},[1563,8938,6755],{},[1563,8940,8941],{},"Folder Permissions Manager Options",[1778,8943,8944,8945,8948,8949,3599],{},"Click the link in the ",[1563,8946,8947],{},"Database Logging"," section to open the ",[1563,8950,8947],{},[1778,8952,8953,8954,8957],{},"Update the ",[1563,8955,8956],{},"Connection Settings"," as required.",[1778,8959,3298,8960,8963],{},[1563,8961,8962],{},"Test"," button to test the connection.",[1421,8965,1656],{"id":1655},[1414,8967,8803],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":8969},[8970,8971,8972,8973],{"id":1634,"depth":1401,"text":1635},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649},{"id":1655,"depth":1401,"text":1656},"Fix slow performance in Folder Permissions Manager when SQL database logging cannot connect reliably.",{},{"title":622,"description":8974},"3KWHE5oLIKs3peg3vOzIMrcRO0HPvYBF8wZPM8ASEWs",{"id":8979,"title":384,"access":1395,"body":8980,"description":8984,"extension":1404,"featuredInSearchOrder":19,"meta":8985,"navigation":19,"path":605,"seo":8986,"stem":606,"tags":19,"__hash__":8987},"docs\u002Ffolder-permissions-manager\u002Fproblems-solutions\u002Findex.md",{"type":1397,"value":8981,"toc":8982},[],{"title":1400,"searchDepth":1401,"depth":1401,"links":8983},[],"Troubleshooting guides and known issues for Folder Permissions Manager",{"icon":1861},{"title":384,"description":8984},"CuHzQXdAPJYNm6LokUoUPkFX5Bn3zJBtOYVOTt2MP7M",{"id":8989,"title":626,"access":1395,"body":8990,"description":9049,"extension":1404,"featuredInSearchOrder":19,"meta":9050,"navigation":19,"path":627,"seo":9051,"stem":628,"tags":19,"__hash__":9052},"docs\u002Ffolder-permissions-manager\u002Fproblems-solutions\u002Ftimeout-errors-when-using-sql-database-logging.md",{"type":1397,"value":8991,"toc":9043},[8992,8994,8997,8999,9002,9004,9007,9036,9039,9041],[1421,8993,1635],{"id":1634},[1414,8995,8996],{},"You are using Folder Permissions Manager with SQL database logging and experience intermittent timeout errors.",[1421,8998,1642],{"id":1641},[1414,9000,9001],{},"From time to time Folder Permissions Manager deletes old records from the SQL database. If the database is very large, deleting old records may take longer than the default timeout of 30 seconds.",[1421,9003,1649],{"id":1648},[1414,9005,9006],{},"Follow these steps to resolve the problem:",[2114,9008,9009,9012,9015,9024,9033],{},[1778,9010,9011],{},"Use Folder Permissions Manager version 9.0.1 or later.",[1778,9013,9014],{},"Open the Windows Registry Editor.",[1778,9016,9017,9018],{},"Browse to the following registry key (create it if it does not exist):",[1432,9019,9022],{"className":9020,"code":9021,"language":1457,"meta":1400},[1455],"HKEY_LOCAL_MACHINE\\SOFTWARE\\Symprex\\Folder Permissions Manager\\Database Logging\n",[1438,9023,9021],{"__ignoreMap":1400},[1778,9025,9026,9027],{},"Create a new DWORD value with name:",[1432,9028,9031],{"className":9029,"code":9030,"language":1457,"meta":1400},[1455],"Command Timeout\n",[1438,9032,9030],{"__ignoreMap":1400},[1778,9034,9035],{},"Set the new value to the desired timeout value in seconds (the default is 30).",[1414,9037,9038],{},"If you change the value, you need to restart Folder Permissions Manager for the new value to take effect.",[1421,9040,1656],{"id":1655},[1414,9042,8803],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":9044},[9045,9046,9047,9048],{"id":1634,"depth":1401,"text":1635},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649},{"id":1655,"depth":1401,"text":1656},"Fix intermittent SQL logging timeout errors by increasing the Folder Permissions Manager database command timeout.",{},{"title":626,"description":9049},"bKV0r_reX2jp4OrwhEIlxyEPBjC3oZLSDbC3Vr7MgIk",{"id":9054,"title":630,"access":1395,"body":9055,"description":9085,"extension":1404,"featuredInSearchOrder":19,"meta":9086,"navigation":19,"path":631,"seo":9087,"stem":632,"tags":19,"__hash__":9088},"docs\u002Ffolder-permissions-manager\u002Fproblems-solutions\u002Funable-to-apply-permissions-on-public-folders-with-exchange-2016-cu8.md",{"type":1397,"value":9056,"toc":9079},[9057,9059,9062,9064,9067,9070,9072,9075,9077],[1421,9058,1635],{"id":1634},[1414,9060,9061],{},"You use Folder Permissions Manager to apply permissions on public folders on Exchange 2016 CU8, but the permissions are not actually being applied.",[1421,9063,1642],{"id":1641},[1414,9065,9066],{},"This is a known issue with Exchange 2016 CU8.",[1414,9068,9069],{},"Permissions are correctly applied by Folder Permissions Manager using Exchange Web Services (EWS), but Exchange 2016 CU8 does not actually apply the permissions.",[1421,9071,1649],{"id":1648},[1414,9073,9074],{},"Upgrade Exchange 2016 to Exchange 2016 CU9 or newer.",[1421,9076,1656],{"id":1655},[1414,9078,8803],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":9080},[9081,9082,9083,9084],{"id":1634,"depth":1401,"text":1635},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649},{"id":1655,"depth":1401,"text":1656},"Fix public folder permission issues on Exchange 2016 CU8 by upgrading to CU9 or later.",{},{"title":630,"description":9085},"4mJ_bklbai8ec44hEH1f3yu1mqTIPCBMOOy6pffLXzs",{"id":9090,"title":634,"access":1395,"body":9091,"description":9153,"extension":1404,"featuredInSearchOrder":19,"meta":9154,"navigation":19,"path":635,"seo":9155,"stem":636,"tags":19,"__hash__":9156},"docs\u002Ffolder-permissions-manager\u002Fproblems-solutions\u002Fusing-folder-permissions-manager-in-hybrid-environments.md",{"type":1397,"value":9092,"toc":9151},[9093,9096,9099,9101,9111,9114,9117,9120,9127,9130,9133,9136,9139,9142,9145,9148],[1414,9094,9095],{},"You wish to utilise Folder Permissions Manager in a Hybrid Exchange on-premise \u002F Exchange online environment but would like to understand the limitations and requirements of this configuration.",[1414,9097,9098],{},"As a first step in diagnosis, please ensure you are using the latest version of Folder Permissions Manager. We will be unable to provide troubleshooting for older versions.",[2681,9100,3840],{"id":3839},[1414,9102,9103,9104,7963,9107,9110],{},"You wish to utilise Folder Permissions Manager to apply permissions from a cloud user\u002Fdistribution list\u002Fsecurity group to an on-prem mailbox, or vice-versa, but cannot apply permissions other than ",[1563,9105,9106],{},"Full Access",[1563,9108,9109],{},"Send on Behalf"," to the mailbox.",[2681,9112,9113],{"id":6340},"Cause",[1414,9115,9116],{},"As detailed in the following Microsoft article, it is not possible to assign cross-domain (cloud to on-prem or on-prem to cloud) permissions using Outlook or the EWS console, even if the accounts in question are synced across domains.",[1414,9118,9119],{},"This information is covered in more detail in the following Microsoft article concerning cross-domain permissions.",[1414,9121,9122],{},[1688,9123,9126],{"href":9124,"rel":9125},"https:\u002F\u002Flearn.microsoft.com\u002Fen-us\u002Fexchange\u002Fpermissions#mailbox-permissions-and-capabilities-not-supported-in-hybrid-environments",[1692],"Permissions in Exchange hybrid environments",[1414,9128,9129],{},"Attempting to utilize cross-domain permissions can result in the following errors in File Permissions Manager:",[1414,9131,9132],{},"User or Group is not found when searching for user",[1414,9134,9135],{},"Email Address is not populated for a group",[1414,9137,9138],{},"This permission could not be applied because the user identifier is invalid",[2681,9140,3840],{"id":9141},"scenario-1",[1414,9143,9144],{},"You are attempting to use Folder Permissions Manager to apply permissions to a user located in Entra ID, however, the user is not displayed when using the search function",[2681,9146,9113],{"id":9147},"cause-1",[1414,9149,9150],{},"Users must be present within the on-premises AD domain to be visible within FPM - users that only exist within Entra ID cannot be listed by the search function as this is unable to connect to Entra ID.",{"title":1400,"searchDepth":1401,"depth":1401,"links":9152},[],"Understand Folder Permissions Manager limitations for hybrid Exchange permissions and Entra ID-only users.",{},{"title":634,"description":9153},"b4ysjlFiblsBbudwAZh01ieaF4JFyzVYqBK2ovow62M",{"id":9158,"title":643,"access":1395,"body":9159,"description":9196,"extension":1404,"featuredInSearchOrder":19,"meta":9197,"navigation":19,"path":644,"seo":9198,"stem":645,"tags":19,"__hash__":9199},"docs\u002Ffolder-permissions-manager\u002Frelease-notes\u002Ffolder-permissions-manager-v10-release-notes.md",{"type":1397,"value":9160,"toc":9192},[9161,9165,9167,9169,9178,9182,9184,9186],[5609,9162,9164],{"id":9163},"folder-permissions-manager-1010","Folder Permissions Manager 10.1.0",[1414,9166,6132],{},[1414,9168,5799],{},[1775,9170,9171,9173,9176],{},[1778,9172,6139],{},[1778,9174,9175],{},"Updated Configure Office 365 Mailbox Access topic in user guide.",[1778,9177,6145],{},[5609,9179,9181],{"id":9180},"folder-permissions-manager-1000","Folder Permissions Manager 10.0.0",[1414,9183,5796],{},[1414,9185,5799],{},[1775,9187,9188,9190],{},[1778,9189,6161],{},[1778,9191,5813],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":9193},[9194,9195],{"id":9163,"depth":5673,"text":9164},{"id":9180,"depth":5673,"text":9181},"Latest Folder Permissions Manager 10 release notes, including February 2025 fixes and Exchange Online permission changes.",{},{"title":643,"description":9196},"m6CowQ7Q28eL_hR_gRxdX8UWZGItAiAoRG9SidJlXJ0",{"id":9201,"title":647,"access":1395,"body":9202,"description":9382,"extension":1404,"featuredInSearchOrder":19,"meta":9383,"navigation":19,"path":648,"seo":9384,"stem":649,"tags":19,"__hash__":9385},"docs\u002Ffolder-permissions-manager\u002Frelease-notes\u002Ffolder-permissions-manager-v9-release-notes.md",{"type":1397,"value":9203,"toc":9370},[9204,9208,9211,9213,9218,9222,9224,9226,9238,9242,9244,9246,9259,9263,9265,9267,9275,9279,9282,9284,9288,9292,9295,9297,9302,9306,9309,9311,9316,9320,9322,9324,9328,9332,9334,9336,9340,9344,9346,9348],[5609,9205,9207],{"id":9206},"folder-permissions-manager-934","Folder Permissions Manager 9.3.4",[1414,9209,9210],{},"Released January 30, 2024.",[1414,9212,5799],{},[1775,9214,9215],{},[1778,9216,9217],{},"Fixed Select User and\u002For Groups dialog not finding any results.",[5609,9219,9221],{"id":9220},"folder-permissions-manager-933","Folder Permissions Manager 9.3.3",[1414,9223,5820],{},[1414,9225,5799],{},[1775,9227,9228,9231,9234,9236],{},[1778,9229,9230],{},"Fixed not correctly handling delegate \"Delegate Receives Copies\" option.",[1778,9232,9233],{},"Removed password length warning for Exchange Server Environment.",[1778,9235,5827],{},[1778,9237,5830],{},[5609,9239,9241],{"id":9240},"folder-permissions-manager-932","Folder Permissions Manager 9.3.2",[1414,9243,5837],{},[1414,9245,5799],{},[1775,9247,9248,9251,9254,9256],{},[1778,9249,9250],{},"Fixed not correctly setting delegate \"Deliver Meeting Requests\" option.",[1778,9252,9253],{},"Fixed export only exporting top-level folders and not sub-folders.",[1778,9255,5853],{},[1778,9257,9258],{},"Improved retry mechanism when querying against Active Directory.",[5609,9260,9262],{"id":9261},"folder-permissions-manager-931","Folder Permissions Manager 9.3.1",[1414,9264,5863],{},[1414,9266,5799],{},[1775,9268,9269,9271,9273],{},[1778,9270,5876],{},[1778,9272,5879],{},[1778,9274,5882],{},[5609,9276,9278],{"id":9277},"folder-permissions-manager-930","Folder Permissions Manager 9.3.0",[1414,9280,9281],{},"Released March 3, 2023.",[1414,9283,5799],{},[1775,9285,9286],{},[1778,9287,5902],{},[5609,9289,9291],{"id":9290},"folder-permissions-manager-922","Folder Permissions Manager 9.2.2",[1414,9293,9294],{},"Released January 12, 2023.",[1414,9296,5799],{},[1775,9298,9299],{},[1778,9300,9301],{},"Updated help file software to new version.",[5609,9303,9305],{"id":9304},"folder-permissions-manager-921","Folder Permissions Manager 9.2.1",[1414,9307,9308],{},"Released October 25, 2022.",[1414,9310,5799],{},[1775,9312,9313],{},[1778,9314,9315],{},"Fixed authentication fails on redirect to Office 365 for mailbox access in hybrid environments.",[5609,9317,9319],{"id":9318},"folder-permissions-manager-920","Folder Permissions Manager 9.2.0",[1414,9321,5926],{},[1414,9323,5799],{},[1775,9325,9326],{},[1778,9327,5933],{},[5609,9329,9331],{"id":9330},"folder-permissions-manager-910","Folder Permissions Manager 9.1.0",[1414,9333,5983],{},[1414,9335,5799],{},[1775,9337,9338],{},[1778,9339,5990],{},[5609,9341,9343],{"id":9342},"folder-permissions-manager-900","Folder Permissions Manager 9.0.0",[1414,9345,6040],{},[1414,9347,5799],{},[1775,9349,9350,9353,9356,9358,9361,9364,9366,9368],{},[1778,9351,9352],{},"Updated user interface to match latest Office theme.",[1778,9354,9355],{},"Added support for Windows Server 2022 and Windows 11.",[1778,9357,6050],{},[1778,9359,9360],{},"Apply to sub-folders now works per sub-folder using group and template apply.",[1778,9362,9363],{},"Import now uses folder path instead of ID for easier migration of permissions.",[1778,9365,6059],{},[1778,9367,5810],{},[1778,9369,5813],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":9371},[9372,9373,9374,9375,9376,9377,9378,9379,9380,9381],{"id":9206,"depth":5673,"text":9207},{"id":9220,"depth":5673,"text":9221},{"id":9240,"depth":5673,"text":9241},{"id":9261,"depth":5673,"text":9262},{"id":9277,"depth":5673,"text":9278},{"id":9290,"depth":5673,"text":9291},{"id":9304,"depth":5673,"text":9305},{"id":9318,"depth":5673,"text":9319},{"id":9330,"depth":5673,"text":9331},{"id":9342,"depth":5673,"text":9343},"Folder Permissions Manager 9 release history, fixes, and platform updates from 2021 to 2024.",{},{"title":647,"description":9382},"fx2ZdV4OkUNYLHhAe6HRDX7XzLgZSCH1IYhU1s0D-uY",{"id":9387,"title":420,"access":1395,"body":9388,"description":9392,"extension":1404,"featuredInSearchOrder":19,"meta":9393,"navigation":19,"path":638,"seo":9394,"stem":639,"tags":19,"__hash__":9395},"docs\u002Ffolder-permissions-manager\u002Frelease-notes\u002Findex.md",{"type":1397,"value":9389,"toc":9390},[],{"title":1400,"searchDepth":1401,"depth":1401,"links":9391},[],"Release history for Folder Permissions Manager",{"icon":1867},{"title":420,"description":9392},"Yp77b7NewSCQyO1upgiztiH6Q7CeL9scY4y9OwGp_3w",{"id":9397,"title":150,"access":1395,"body":9398,"description":9402,"extension":1404,"featuredInSearchOrder":19,"meta":9403,"navigation":19,"path":657,"seo":9404,"stem":658,"tags":19,"__hash__":9405},"docs\u002Fout-of-office-extender\u002Fgeneral\u002Findex.md",{"type":1397,"value":9399,"toc":9400},[],{"title":1400,"searchDepth":1401,"depth":1401,"links":9401},[],"General information and guides for Out of Office Extender",{"icon":1761},{"title":150,"description":9402},"Pz6lGVpkjbeXpa-N8Eckmprnn7HnUdea3aSJa-UGmNg",{"id":9407,"title":662,"access":1395,"body":9408,"description":9427,"extension":1404,"featuredInSearchOrder":19,"meta":9428,"navigation":19,"path":663,"seo":9429,"stem":664,"tags":19,"__hash__":9430},"docs\u002Fout-of-office-extender\u002Fgeneral\u002Fsupported-versions-of-out-of-office-extender.md",{"type":1397,"value":9409,"toc":9425},[9410,9413,9421,9423],[1414,9411,9412],{},"Supported versions of Out-of-Office Extender are:",[1775,9414,9415,9418],{},[1778,9416,9417],{},"Version 9.X - end of support October 22, 2029",[1778,9419,9420],{},"Version 8.X - end of support April 14, 2026",[1414,9422,1832],{},[1414,9424,1835],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":9426},[],"See supported Out-of-Office Extender versions, support end dates, and upgrade eligibility.",{},{"title":662,"description":9427},"qhOnR8Em5KbcsaG11xIdvc0-odXDtljRnj0k1GaA9y4",{"id":9432,"title":35,"access":1395,"body":9433,"description":9444,"extension":1404,"featuredInSearchOrder":19,"meta":9445,"navigation":19,"path":652,"seo":9446,"stem":655,"tags":19,"__hash__":9447},"docs\u002Fout-of-office-extender\u002Findex.md",{"type":1397,"value":9434,"toc":9442},[9435],[1847,9436,9437,9439],{},[1850,9438],{"description":9402,"icon":1761,"title":150,"to":657},[1850,9440],{"description":9441,"icon":1867,"title":420,"to":666},"Release history for Out of Office Extender",{"title":1400,"searchDepth":1401,"depth":1401,"links":9443},[],"Browse Out of Office Extender guides and release notes for extended automatic reply management.",{},{"title":35,"description":9444},"GzPdthTj3_i1a_uFM7VJcQZaOzoM1zqi2809dE87qEQ",{"id":9449,"title":420,"access":1395,"body":9450,"description":9441,"extension":1404,"featuredInSearchOrder":19,"meta":9454,"navigation":19,"path":666,"seo":9455,"stem":667,"tags":19,"__hash__":9456},"docs\u002Fout-of-office-extender\u002Frelease-notes\u002Findex.md",{"type":1397,"value":9451,"toc":9452},[],{"title":1400,"searchDepth":1401,"depth":1401,"links":9453},[],{"icon":1867},{"title":420,"description":9441},"aBtYARoE_sQI7GEjoeQtoBGBH8esCl6H74N3qsWqTQI",{"id":9458,"title":671,"access":1395,"body":9459,"description":9601,"extension":1404,"featuredInSearchOrder":19,"meta":9602,"navigation":19,"path":672,"seo":9603,"stem":673,"tags":19,"__hash__":9604},"docs\u002Fout-of-office-extender\u002Frelease-notes\u002Fout-of-office-extender-v8-release-notes.md",{"type":1397,"value":9460,"toc":9590},[9461,9465,9467,9469,9477,9481,9483,9485,9491,9495,9497,9499,9507,9511,9513,9515,9519,9523,9525,9527,9531,9535,9537,9539,9543,9547,9549,9551,9555,9559,9561,9563,9567,9571,9573,9575],[5609,9462,9464],{"id":9463},"out-of-office-extender-833","Out-of-Office Extender 8.3.3",[1414,9466,5820],{},[1414,9468,5799],{},[1775,9470,9471,9473,9475],{},[1778,9472,9233],{},[1778,9474,5827],{},[1778,9476,5830],{},[5609,9478,9480],{"id":9479},"out-of-office-extender-832","Out-of-Office Extender 8.3.2",[1414,9482,5837],{},[1414,9484,5799],{},[1775,9486,9487,9489],{},[1778,9488,5853],{},[1778,9490,9258],{},[5609,9492,9494],{"id":9493},"out-of-office-extender-831","Out-of-Office Extender 8.3.1",[1414,9496,5863],{},[1414,9498,5799],{},[1775,9500,9501,9503,9505],{},[1778,9502,5876],{},[1778,9504,5879],{},[1778,9506,5882],{},[5609,9508,9510],{"id":9509},"out-of-office-extender-830","Out-of-Office Extender 8.3.0",[1414,9512,9281],{},[1414,9514,5799],{},[1775,9516,9517],{},[1778,9518,5902],{},[5609,9520,9522],{"id":9521},"out-of-office-extender-822","Out-of-Office Extender 8.2.2",[1414,9524,9294],{},[1414,9526,5799],{},[1775,9528,9529],{},[1778,9530,9301],{},[5609,9532,9534],{"id":9533},"out-of-office-extender-821","Out-of-Office Extender 8.2.1",[1414,9536,9308],{},[1414,9538,5799],{},[1775,9540,9541],{},[1778,9542,9315],{},[5609,9544,9546],{"id":9545},"out-of-office-extender-820","Out-of-Office Extender 8.2.0",[1414,9548,5926],{},[1414,9550,5799],{},[1775,9552,9553],{},[1778,9554,5933],{},[5609,9556,9558],{"id":9557},"out-of-office-extender-810","Out-of-Office Extender 8.1.0",[1414,9560,5983],{},[1414,9562,5799],{},[1775,9564,9565],{},[1778,9566,5990],{},[5609,9568,9570],{"id":9569},"out-of-office-extender-800","Out-of-Office Extender 8.0.0",[1414,9572,6040],{},[1414,9574,5799],{},[1775,9576,9577,9579,9582,9584,9586,9588],{},[1778,9578,9352],{},[1778,9580,9581],{},"Added support for Windows Server 2022.",[1778,9583,6050],{},[1778,9585,6059],{},[1778,9587,5810],{},[1778,9589,5813],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":9591},[9592,9593,9594,9595,9596,9597,9598,9599,9600],{"id":9463,"depth":5673,"text":9464},{"id":9479,"depth":5673,"text":9480},{"id":9493,"depth":5673,"text":9494},{"id":9509,"depth":5673,"text":9510},{"id":9521,"depth":5673,"text":9522},{"id":9533,"depth":5673,"text":9534},{"id":9545,"depth":5673,"text":9546},{"id":9557,"depth":5673,"text":9558},{"id":9569,"depth":5673,"text":9570},"Out-of-Office Extender 8 release history, fixes, and compatibility updates from 2021 to 2024.",{},{"title":671,"description":9601},"A2AllzvnsENKd12fqGIaGA8Cri3RRzoBn31XxIcdjBU",{"id":9606,"title":675,"access":1395,"body":9607,"description":9643,"extension":1404,"featuredInSearchOrder":19,"meta":9644,"navigation":19,"path":676,"seo":9645,"stem":677,"tags":19,"__hash__":9646},"docs\u002Fout-of-office-extender\u002Frelease-notes\u002Fout-of-office-extender-v9-release-notes.md",{"type":1397,"value":9608,"toc":9639},[9609,9613,9615,9617,9625,9629,9631,9633],[5609,9610,9612],{"id":9611},"out-of-office-extender-910","Out-of-Office Extender 9.1.0",[1414,9614,6132],{},[1414,9616,5799],{},[1775,9618,9619,9621,9623],{},[1778,9620,6139],{},[1778,9622,9175],{},[1778,9624,6145],{},[5609,9626,9628],{"id":9627},"out-of-office-extender-900","Out-of-Office Extender 9.0.0",[1414,9630,5796],{},[1414,9632,5799],{},[1775,9634,9635,9637],{},[1778,9636,6161],{},[1778,9638,5813],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":9640},[9641,9642],{"id":9611,"depth":5673,"text":9612},{"id":9627,"depth":5673,"text":9628},"Latest Out-of-Office Extender 9 release notes, including February 2025 fixes and Exchange Online permission changes.",{},{"title":675,"description":9643},"lcWdffIfdvz30xJPOg4A_W6VRkZGn8V0hvc4DSy8otU",{"id":9648,"title":150,"access":1395,"body":9649,"description":9653,"extension":1404,"featuredInSearchOrder":19,"meta":9654,"navigation":19,"path":685,"seo":9655,"stem":686,"tags":19,"__hash__":9656},"docs\u002Fout-of-office-manager\u002Fgeneral\u002Findex.md",{"type":1397,"value":9650,"toc":9651},[],{"title":1400,"searchDepth":1401,"depth":1401,"links":9652},[],"General information and guides for Out-of-Office Manager",{"icon":1761},{"title":150,"description":9653},"KU4pj1muZo0auVFKNE2gltws7P9kDzwiNCSk7WNTBlE",{"id":9658,"title":690,"access":1395,"body":9659,"description":9676,"extension":1404,"featuredInSearchOrder":19,"meta":9677,"navigation":19,"path":691,"seo":9678,"stem":692,"tags":19,"__hash__":9679},"docs\u002Fout-of-office-manager\u002Fgeneral\u002Fsupported-versions-of-out-of-office-manager.md",{"type":1397,"value":9660,"toc":9674},[9661,9664,9670,9672],[1414,9662,9663],{},"Supported versions of Out-of-Office Manager are:",[1775,9665,9666,9668],{},[1778,9667,8688],{},[1778,9669,1818],{},[1414,9671,1832],{},[1414,9673,1835],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":9675},[],"See supported Out-of-Office Manager versions, support end dates, and upgrade eligibility.",{},{"title":690,"description":9676},"XB0SGfPW4Q9_dcrGWOtv7Tb9AcUOmjCel1XynTcwArQ",{"id":9681,"title":45,"access":1395,"body":9682,"description":9693,"extension":1404,"featuredInSearchOrder":19,"meta":9694,"navigation":19,"path":680,"seo":9695,"stem":683,"tags":19,"__hash__":9696},"docs\u002Fout-of-office-manager\u002Findex.md",{"type":1397,"value":9683,"toc":9691},[9684],[1847,9685,9686,9688],{},[1850,9687],{"description":9653,"icon":1761,"title":150,"to":685},[1850,9689],{"description":9690,"icon":1867,"title":420,"to":694},"Release history for Out-of-Office Manager",{"title":1400,"searchDepth":1401,"depth":1401,"links":9692},[],"Browse Out-of-Office Manager guides and release notes for centrally managed automatic replies.",{},{"title":45,"description":9693},"YnWFCb063LIBaGdmc0Jb0_sMvq_X8R1cURkZsj4az0k",{"id":9698,"title":420,"access":1395,"body":9699,"description":9690,"extension":1404,"featuredInSearchOrder":19,"meta":9703,"navigation":19,"path":694,"seo":9704,"stem":695,"tags":19,"__hash__":9705},"docs\u002Fout-of-office-manager\u002Frelease-notes\u002Findex.md",{"type":1397,"value":9700,"toc":9701},[],{"title":1400,"searchDepth":1401,"depth":1401,"links":9702},[],{"icon":1867},{"title":420,"description":9690},"8WSzgxJv095t7Eu06p5cFjY4IOObmgBiRDh3jB8ggPw",{"id":9707,"title":699,"access":1395,"body":9708,"description":9744,"extension":1404,"featuredInSearchOrder":19,"meta":9745,"navigation":19,"path":700,"seo":9746,"stem":701,"tags":19,"__hash__":9747},"docs\u002Fout-of-office-manager\u002Frelease-notes\u002Fout-of-office-manager-v10-release-notes.md",{"type":1397,"value":9709,"toc":9740},[9710,9714,9716,9718,9726,9730,9732,9734],[5609,9711,9713],{"id":9712},"out-of-office-manager-1010","Out-of-Office Manager 10.1.0",[1414,9715,6132],{},[1414,9717,5799],{},[1775,9719,9720,9722,9724],{},[1778,9721,6139],{},[1778,9723,9175],{},[1778,9725,6145],{},[5609,9727,9729],{"id":9728},"out-of-office-manager-1000","Out-of-Office Manager 10.0.0",[1414,9731,5796],{},[1414,9733,5799],{},[1775,9735,9736,9738],{},[1778,9737,6161],{},[1778,9739,5813],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":9741},[9742,9743],{"id":9712,"depth":5673,"text":9713},{"id":9728,"depth":5673,"text":9729},"Latest Out-of-Office Manager 10 release notes, including February 2025 fixes and Exchange Online permission changes.",{},{"title":699,"description":9744},"KF9M8DdD8OcjYKeV5ONe5KISZGL3NLBDJqUSuxOLq7c",{"id":9749,"title":703,"access":1395,"body":9750,"description":9894,"extension":1404,"featuredInSearchOrder":19,"meta":9895,"navigation":19,"path":704,"seo":9896,"stem":705,"tags":19,"__hash__":9897},"docs\u002Fout-of-office-manager\u002Frelease-notes\u002Fout-of-office-manager-v9-release-notes.md",{"type":1397,"value":9751,"toc":9883},[9752,9756,9758,9760,9768,9772,9774,9776,9782,9786,9788,9790,9801,9805,9807,9809,9813,9817,9819,9821,9825,9829,9831,9833,9837,9841,9843,9845,9849,9853,9855,9857,9861,9865,9867,9869],[5609,9753,9755],{"id":9754},"out-of-office-manager-933","Out-of-Office Manager 9.3.3",[1414,9757,5820],{},[1414,9759,5799],{},[1775,9761,9762,9764,9766],{},[1778,9763,9233],{},[1778,9765,5827],{},[1778,9767,5830],{},[5609,9769,9771],{"id":9770},"out-of-office-manager-932","Out-of-Office Manager 9.3.2",[1414,9773,5837],{},[1414,9775,5799],{},[1775,9777,9778,9780],{},[1778,9779,5853],{},[1778,9781,9258],{},[5609,9783,9785],{"id":9784},"out-of-office-manager-931","Out-of-Office Manager 9.3.1",[1414,9787,5863],{},[1414,9789,5799],{},[1775,9791,9792,9795,9797,9799],{},[1778,9793,9794],{},"Fixed rare issue where application hangs when displaying results of group apply.",[1778,9796,5876],{},[1778,9798,5879],{},[1778,9800,5882],{},[5609,9802,9804],{"id":9803},"out-of-office-manager-930","Out-of-Office Manager 9.3.0",[1414,9806,9281],{},[1414,9808,5799],{},[1775,9810,9811],{},[1778,9812,5902],{},[5609,9814,9816],{"id":9815},"out-of-office-manager-922","Out-of-Office Manager 9.2.2",[1414,9818,9294],{},[1414,9820,5799],{},[1775,9822,9823],{},[1778,9824,9301],{},[5609,9826,9828],{"id":9827},"out-of-office-manager-921","Out-of-Office Manager 9.2.1",[1414,9830,9308],{},[1414,9832,5799],{},[1775,9834,9835],{},[1778,9836,9315],{},[5609,9838,9840],{"id":9839},"out-of-office-manager-920","Out-of-Office Manager 9.2.0",[1414,9842,5926],{},[1414,9844,5799],{},[1775,9846,9847],{},[1778,9848,5933],{},[5609,9850,9852],{"id":9851},"out-of-office-manager-910","Out-of-Office Manager 9.1.0",[1414,9854,5983],{},[1414,9856,5799],{},[1775,9858,9859],{},[1778,9860,5990],{},[5609,9862,9864],{"id":9863},"out-of-office-manager-900","Out-of-Office Manager 9.0.0",[1414,9866,6040],{},[1414,9868,5799],{},[1775,9870,9871,9873,9875,9877,9879,9881],{},[1778,9872,9352],{},[1778,9874,9355],{},[1778,9876,6050],{},[1778,9878,6059],{},[1778,9880,5810],{},[1778,9882,5813],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":9884},[9885,9886,9887,9888,9889,9890,9891,9892,9893],{"id":9754,"depth":5673,"text":9755},{"id":9770,"depth":5673,"text":9771},{"id":9784,"depth":5673,"text":9785},{"id":9803,"depth":5673,"text":9804},{"id":9815,"depth":5673,"text":9816},{"id":9827,"depth":5673,"text":9828},{"id":9839,"depth":5673,"text":9840},{"id":9851,"depth":5673,"text":9852},{"id":9863,"depth":5673,"text":9864},"Out-of-Office Manager 9 release history, fixes, and compatibility updates from 2021 to 2024.",{},{"title":703,"description":9894},"hCC-Wa4mrvCYSkCxfeLAfTKlp1v5ATKbsJNHU8w1Aas",{"id":9899,"title":724,"access":1395,"body":9900,"description":9982,"extension":1404,"featuredInSearchOrder":19,"meta":9983,"navigation":19,"path":725,"seo":9984,"stem":726,"tags":19,"__hash__":9985},"docs\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fenable-legacy-exchange-online-tokens.md",{"type":1397,"value":9901,"toc":9978},[9902,9904,9907,9911,9913,9942,9945,9948,9957,9960,9966,9969,9976],[1421,9903,3840],{"id":3839},[1414,9905,9906],{},"You wish to continue to use legacy tokens in Exchange Online because you need more time to upgrade the Signature 365 add-in.",[9908,9909,9910],"caution",{},"Legacy tokens will be disabled by Microsoft in June 2025. This method should only be used as a temporary measure to allow more time to upgrade the add-in to version 3.0 or grant the required permissions for earlier versions.",[1421,9912,1649],{"id":1648},[1775,9914,9915,9918,9930],{},[1778,9916,9917],{},"Open PowerShell on your device",[1778,9919,9920,9921],{},"Run the following cmdlet and sign in with your Microsoft 365 administrator credentials:",[1432,9922,9924],{"className":1434,"code":9923,"language":1436,"meta":1400,"style":1400},"Connect-ExchangeOnline\n",[1438,9925,9926],{"__ignoreMap":1400},[1441,9927,9928],{"class":1443,"line":1444},[1441,9929,9923],{},[1778,9931,9932,9933],{},"Run the following cmdlet to enable legacy tokens:",[1432,9934,9936],{"className":1434,"code":9935,"language":1436,"meta":1400,"style":1400},"Set-AuthenticationPolicy –AllowLegacyExchangeTokens -Identity \"LegacyExchangeTokens\"\n",[1438,9937,9938],{"__ignoreMap":1400},[1441,9939,9940],{"class":1443,"line":1444},[1441,9941,9935],{},[1414,9943,9944],{},"The command will return \"Success\"",[1414,9946,9947],{},"You can confirm this has been successfully completed by running the following cmdlet:",[1432,9949,9951],{"className":1434,"code":9950,"language":1436,"meta":1400,"style":1400},"Get-AuthenticationPolicy -AllowLegacyExchangeTokens\n",[1438,9952,9953],{"__ignoreMap":1400},[1441,9954,9955],{"class":1443,"line":1444},[1441,9956,9950],{},[1414,9958,9959],{},"This cmdlet will return the following if successful:",[1432,9961,9964],{"className":9962,"code":9963,"language":1457,"meta":1400},[1455],"AllowLegacyExchangeTokens: True\n",[1438,9965,9963],{"__ignoreMap":1400},[1414,9967,9968],{},"For more information on the ability to enable and disable Exchange Online legacy tokens, please see the following Microsoft article:",[1414,9970,9971],{},[1688,9972,9975],{"href":9973,"rel":9974},"https:\u002F\u002Flearn.microsoft.com\u002Fen-us\u002Foffice\u002Fdev\u002Fadd-ins\u002Foutlook\u002Fturn-exchange-tokens-on-off",[1692],"Turn legacy Exchange Online tokens on or off - Office Add-ins | Microsoft Learn",[1613,9977,1615],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":9979},[9980,9981],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Temporarily re-enable legacy Exchange Online tokens while upgrading the Signature 365 add-in or granting required permissions.",{},{"title":724,"description":9982},"uSwenT0h36PFmovdBD80UMOI-crZvzF7wOekz8rXay0",{"id":9987,"title":728,"access":1395,"body":9988,"description":10016,"extension":1404,"featuredInSearchOrder":19,"meta":10017,"navigation":19,"path":729,"seo":10018,"stem":730,"tags":19,"__hash__":10019},"docs\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-outlook-client-side-signatures-work.md",{"type":1397,"value":9989,"toc":10014},[9990,9999,10005,10008],[1414,9991,9992,9993,7963,9995,9998],{},"Microsoft 365 client-side signatures are enabled when either the ",[1563,9994,91],{},[1563,9996,9997],{},"both"," option is selected in the Signature 365 setup wizard:",[1414,10000,10001],{},[2360,10002],{"alt":10003,"src":10004},"Signature 365 setup wizard showing client-side and both signature deployment options","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-outlook-client-side-signatures-work\u002Fsetup-wizard-client-side-option.png",[1414,10006,10007],{},"When either of these options are selected, and the Signature 365 add-in is installed, signatures are automatically inserted in newly composed emails in Outlook as they are created.",[1414,10009,10010,10011,10013],{},"Please see the following article: ",[1688,10012,736],{"href":737}," for information on installing the Signature 365 add-in.",{"title":1400,"searchDepth":1401,"depth":1401,"links":10015},[],"Learn how Signature 365 client-side signatures are enabled and inserted in Outlook when the add-in is installed.",{},{"title":728,"description":10016},"yzT7Ov_gqQ6Y9mPyzlP1Zmnp3jX9HnIAIAJ8P7n79hw",{"id":10021,"title":732,"access":1395,"body":10022,"description":10097,"extension":1404,"featuredInSearchOrder":19,"meta":10098,"navigation":19,"path":733,"seo":10099,"stem":734,"tags":19,"__hash__":10100},"docs\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-enable-debug-log-in-outlook-add-in.md",{"type":1397,"value":10023,"toc":10093},[10024,10027,10031,10034,10074,10077,10083,10087],[1414,10025,10026],{},"You may be asked by technical support to enable debug logging in the Signature 365 add-in for Outlook on Windows.",[1421,10028,10030],{"id":10029},"how-to-enable-debug-logging","How to enable debug logging",[1414,10032,10033],{},"Follow the steps below to enable debug logging:",[2114,10035,10036,10039,10065],{},[1778,10037,10038],{},"Open the Windows Registry Editor",[1778,10040,10041,10042,10045,10046],{},"Add a ",[1563,10043,10044],{},"RuntimeLogging"," registry key under the following registry key:\nHKEY_CURRENT_USER\\SOFTWARE\\Microsoft\\Office\\16.0\\WEF\\Developer\\ ",[1429,10047,10048,10049,10052,10053,10056,10057,3269,10059,10062,10063],{},"If the ",[1563,10050,10051],{},"Developer"," key does not already exist under HKEY_CURRENT_USER\\SOFTWARE\\Microsoft\\Office\\16.0\\WEF\\, complete the following steps to create it. a. Right-click the ",[1563,10054,10055],{},"WEF"," key and select ",[1563,10058,3730],{},[1563,10060,10061],{},"Key"," b. Name the new key ",[1563,10064,10051],{},[1778,10066,10067,10068,10070,10071],{},"Set the default value of the ",[1563,10069,10044],{}," key to the full path of the file where you want the log to be written. ",[1429,10072,10073],{},"The directory in which the log file will be written must already exist, and you must have write permissions to it.",[1414,10075,10076],{},"The following image shows what the registry should look like.",[1414,10078,10079],{},[2360,10080],{"alt":10081,"src":10082},"Windows Registry Editor showing RuntimeLogging key under HKCU Office WEF Developer","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-enable-debug-log-in-outlook-add-in\u002Fregistry-runtime-logging-key.png",[1421,10084,10086],{"id":10085},"how-to-disable-debug-logging","How to disable debug logging",[1414,10088,10089,10090,10092],{},"To turn the feature off, remove the ",[1563,10091,10044],{}," key from the registry.",{"title":1400,"searchDepth":1401,"depth":1401,"links":10094},[10095,10096],{"id":10029,"depth":1401,"text":10030},{"id":10085,"depth":1401,"text":10086},"Enable or disable Outlook add-in debug logging in Windows by creating the required Office registry keys.",{},{"title":732,"description":10097},"U66L8GOTmpolhy4NoaakE6gXN2ZdhKKb6x_dWkU4Je4",{"id":10102,"title":736,"access":1395,"body":10103,"description":10570,"extension":1404,"featuredInSearchOrder":10571,"meta":10572,"navigation":19,"path":737,"seo":10573,"stem":738,"tags":10574,"__hash__":10576},"docs\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-install-the-outlook-add-in.md",{"type":1397,"value":10104,"toc":10565},[10105,10108,10118,10121,10128,10132,10141,10157,10163,10176,10182,10187,10194,10207,10214,10220,10226,10231,10238,10248,10255,10261,10267,10278,10284,10290,10293,10299,10302,10309,10317,10320,10323,10330,10337,10346,10353,10356,10361,10364,10368,10383,10390,10399,10408,10415,10429,10443,10449,10452,10459,10465,10471,10477,10484,10488,10493,10499,10505,10511,10522,10531,10539,10543,10545,10549,10553,10557,10561],[1414,10106,10107],{},"The Signature 365 add-in for Outlook allows users to preview signatures, add signatures to emails so they appear directly below the email being composed, and select an alternative signature if additional signatures have been assigned to them.",[1429,10109,10110,10113],{},[1414,10111,10112],{},"The Outlook Add-in is only supported for Outlook 365 subscription versions due to limitations from Microsoft.",[1414,10114,10115,10116],{},"If you are using perpetually licenced versions of Outlook (2016 \u002F 2019 \u002F 2021) you will need to use the Outlook Agent following the instructions here: ",[1688,10117,740],{"href":741},[1414,10119,10120],{},"The add-in can be deployed from the Microsoft 365 Admin Center to apply to users, groups or your entire organisation, or it can be installed from the \"Get Add-ins\" option in Office 365 for individual users or testing purposes.",[3845,10122,10123,10124,10127],{},"Outlook Add-in ",[1563,10125,10126],{},"must"," be deployed to your users using one of the methods below. If the add-in is installed manually by a user from the Add-in store, it will be unable to insert signatures due to a security limitation imposed by Microsoft.",[5609,10129,10131],{"id":10130},"deploying-the-add-in-from-the-microsoft-365-admin-center","Deploying the add-in from the Microsoft 365 Admin center",[1414,10133,10134,10135,10140],{},"Log on to the ",[1688,10136,10139],{"href":10137,"rel":10138},"http:\u002F\u002Fadmin.microsoft.com",[1692],"Microsoft 365 Admin Center"," as a Global Administrator.",[1414,10142,10143,10144,3269,10146,10149,10150,10152,10153,10156],{},"Go to ",[1563,10145,5543],{},[1563,10147,10148],{},"Integrated apps"," to open the ",[1563,10151,10148],{}," page. Click the ",[1563,10154,10155],{},"Get apps"," link to search for an app.",[1414,10158,10159],{},[2360,10160],{"alt":10161,"src":10162},"Microsoft 365 Admin Center Integrated apps page with Get apps link","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-install-the-outlook-add-in\u002Fm365-admin-integrated-apps-get-apps.png",[1414,10164,10165,10166,10168,10169,10172,10173],{},"In the search bar, enter ",[1563,10167,55],{},", and select the ",[1563,10170,10171],{},"Get it now"," option under ",[1563,10174,10175],{},"Signature 365 for Outlook",[1414,10177,10178],{},[2360,10179],{"alt":10180,"src":10181},"AppSource search results showing Signature 365 for Outlook with Get it now option","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-install-the-outlook-add-in\u002Fappsource-search-signature-365.png",[1414,10183,3669,10184,10186],{},[1563,10185,10171],{}," in the next screen and you will be asked to deploy the add-in.",[1414,10188,10189],{},[2360,10190],{"alt":10191,"src":10192,"style":10193},"Signature 365 for Outlook app page with Get it now button","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-install-the-outlook-add-in\u002Fsignature-365-app-get-it-now.png","width: 381px;",[1414,10195,3291,10196,10199,10200,10203,10204,10206],{},[1563,10197,10198],{},"Deploy New App"," flyout, select the ",[1563,10201,10202],{},"Just me"," option, and hit the ",[1563,10205,3740],{}," button. You will be able to assign additional users to the app later in the process.",[1414,10208,10209],{},[2360,10210],{"alt":10211,"src":10212,"style":10213},"Deploy New App flyout with Just me option selected","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-install-the-outlook-add-in\u002Fdeploy-new-app-just-me-option.png","width: 609px;",[1414,10215,10216,10217,6396],{},"You will be asked to accept the required permissions for the add-in. Click the ",[1563,10218,10219],{},"Accept permissions",[1414,10221,10222],{},[2360,10223],{"alt":10224,"src":10225},"Deployment page prompting to accept required permissions for Signature 365 add-in","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-install-the-outlook-add-in\u002Fdeploy-accept-permissions-button.png",[1414,10227,10228,10229,6396],{},"This will open a new window prompting you to sign in and accept these permissions. Review the required permissions and click the ",[1563,10230,6370],{},[1414,10232,10233],{},[2360,10234],{"alt":10235,"src":10236,"style":10237},"Microsoft sign-in dialog requesting permission acceptance for Signature 365","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-install-the-outlook-add-in\u002Fpermissions-accept-dialog.png","width: 313px;",[1414,10239,10240,10241,10244,10245,10247],{},"The ",[1563,10242,10243],{},"Permissions accepted"," text will update on the page, click the ",[1563,10246,3740],{}," button that is now active.",[1414,10249,10250],{},[2360,10251],{"alt":10252,"src":10253,"style":10254},"Deployment page showing Permissions accepted with Next button active","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-install-the-outlook-add-in\u002Fdeploy-permissions-accepted-next.png","width: 500px;",[1414,10256,10257,10258,6396],{},"On the Review and finish deployment screen, click the ",[1563,10259,10260],{},"Finish deployment",[1414,10262,10263],{},[2360,10264],{"alt":10265,"src":10266},"Review and finish deployment screen with Finish deployment button","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-install-the-outlook-add-in\u002Fdeploy-review-finish-deployment.png",[1414,10268,10269,10270,10273,10274,10277],{},"The Deployment in progress screen will show the progress, updating to ",[1563,10271,10272],{},"Deployment completed"," when finished. Click the ",[1563,10275,10276],{},"Done"," button to return to Integrated apps.",[1414,10279,10280],{},[2360,10281],{"alt":10282,"src":10283},"Deployment in progress screen for Signature 365 add-in","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-install-the-outlook-add-in\u002Fdeploy-deployment-in-progress.png",[1414,10285,10286],{},[2360,10287],{"alt":10288,"src":10289},"Deployment completed screen for Signature 365 add-in","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-install-the-outlook-add-in\u002Fdeploy-deployment-completed.png",[1414,10291,10292],{},"The Signature 365 add-in will now be visible and available to deploy to other users.",[1414,10294,10295],{},[2360,10296],{"alt":10297,"src":10298},"Integrated apps page listing Signature 365 add-in available for deployment","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-install-the-outlook-add-in\u002Fintegrated-apps-signature-365-listed.png",[1414,10300,10301],{},"Click anywhere on the app name to open the status bar.",[1414,10303,10304],{},[2360,10305],{"alt":10306,"src":10307,"style":10308},"Signature 365 app status flyout panel in Integrated apps","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-install-the-outlook-add-in\u002Fintegrated-apps-signature-365-status-flyout.png","width: 457px;",[1414,10310,3878,10311,10313,10314,6396],{},[1563,10312,5690],{}," tab, and select the users you wish to deploy the add-in to, then click the ",[1563,10315,10316],{},"Deploy",[1414,10318,10319],{},"Please note that when selecting the Specific users\u002Fgroups option, this will by default send the users an email notification unless you disable this option.",[1414,10321,10322],{},"Whilst it is possible to deploy to the entire organisation, we recommend creating a dynamic security group of users within Microsoft Entra, due to Microsoft not providing an option to exclude users from a deployment.",[3845,10324,10325,10326,10329],{},"Please note, when using ",[1563,10327,10328],{},"Specific users\u002Fgroups"," option, Microsoft 365 will only deploy the add-in to users that are direct members of any groups you specify. Members of any nested groups will not be included. This is a limitation of Microsoft 365.",[1414,10331,10332],{},[2360,10333],{"alt":10334,"src":10335,"style":10336},"Users tab showing user selection and Deploy button for Signature 365 add-in","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-install-the-outlook-add-in\u002Fdeploy-users-tab-deploy-button.png","width: 432px;",[1414,10338,10339,10340,10343,10344,1804],{},"The following screen will be displayed, when both apps show as ",[1563,10341,10342],{},"Completed",", click ",[1563,10345,10276],{},[1414,10347,10348],{},[2360,10349],{"alt":10350,"src":10351,"style":10352},"Deployment screen showing both apps as Completed with Done button","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-install-the-outlook-add-in\u002Fdeploy-apps-completed-done.png","width: 458px;",[1414,10354,10355],{},"The add-in may not be available to all users immediately. The deployment usually only takes a few minutes but can take up to 72 hours according to Microsoft. For some users the add-in may not be available until Outlook has been restarted.",[1414,10357,3669,10358,10360],{},[1563,10359,10276],{}," to close the add-in pane.",[1414,10362,10363],{},"The Outlook add-in now will deploy to your selected users.",[5609,10365,10367],{"id":10366},"installing-from-classic-outlook","Installing from Classic Outlook",[1429,10369,10370,10377],{},[1414,10371,10372,10373,10376],{},"Microsoft are in the process of removing the Get Add-ins option from Classic Outlook. You will need to use this option if you see ",[1563,10374,10375],{},"All Apps"," as a menu item.",[1414,10378,10379],{},[2360,10380],{"alt":10381,"src":10382},"Classic Outlook ribbon showing the All Apps menu item","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-install-the-outlook-add-in\u002Fclassic-outlook-all-apps-menu.png",[1414,10384,10385,10386],{},"Open a browser and navigate to ",[1688,10387,10388],{"href":10388,"rel":10389},"https:\u002F\u002Foutlook.signature365.com\u002Fmanifest.xml",[1692],[1414,10391,10392,10393,3487,10396],{},"Use your browser to save the webpage to your machine - in the Chrome or Edge menu -> ",[1563,10394,10395],{},"More Tools ->",[1563,10397,10398],{},"Save page as...",[1414,10400,3892,10401,10403,10404,10407],{},[1563,10402,6658],{}," from the menu within Outlook, and select the ",[1563,10405,10406],{},"Manage Add-ins"," item.",[1414,10409,10410],{},[2360,10411],{"alt":10412,"src":10413,"style":10414},"Classic Outlook File menu with Manage Add-ins option highlighted","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-install-the-outlook-add-in\u002Fclassic-outlook-file-manage-add-ins.png","width: 553px;",[1414,10416,10417,10418,10421,10422,10425,10426,6812],{},"This will open OWA in your default web browser. In the ",[1563,10419,10420],{},"Add-ins for Outlook"," window that opens, select ",[1563,10423,10424],{},"My add-ins",", and scroll down until you see the ",[1563,10427,10428],{},"Custom Addins",[1414,10430,3669,10431,10434,10435,10438,10439,10442],{},[1563,10432,10433],{},"+ Add a custom add-in"," and in the dropdown that appears select the ",[1563,10436,10437],{},"Add from File..."," option. Please note the ",[1563,10440,10441],{},"Add from URL..."," option has been removed by Microsoft.",[1414,10444,10445],{},[2360,10446],{"alt":10447,"src":10448},"Outlook Web App My add-ins section showing Add from File option in dropdown","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-install-the-outlook-add-in\u002Fowa-add-custom-add-in-from-file.png",[1414,10450,10451],{},"In the window that opens, select the manifest.xml file you previously saved.",[1414,10453,10454],{},[2360,10455],{"alt":10456,"src":10457,"style":10458},"File picker window for selecting the saved manifest.xml file","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-install-the-outlook-add-in\u002Finstall-select-manifest-xml-file.png","width: 561px;",[1414,10460,10461,10462,1804],{},"Review the warning and select ",[1563,10463,10464],{},"Install",[1414,10466,10467],{},[2360,10468],{"alt":10469,"src":10470},"Warning dialog for installing custom Outlook add-in with Install button","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-install-the-outlook-add-in\u002Finstall-add-in-warning-install.png",[1414,10472,10473,10474,10476],{},"The Signature 365 add-in will appear in the ",[1563,10475,10428],{}," section, and will now be available when composing a new message.",[1414,10478,10479],{},[2360,10480],{"alt":10481,"src":10482,"style":10483},"Custom Addins section showing Signature 365 add-in installed and available","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-install-the-outlook-add-in\u002Fcustom-addins-signature-365-installed.png","width: 403px;",[5609,10485,10487],{"id":10486},"installing-from-the-get-add-ins-window-in-new-outlook-or-owa","Installing from the Get Add-ins window in New Outlook or OWA",[1414,10489,10385,10490],{},[1688,10491,10388],{"href":10388,"rel":10492},[1692],[1414,10494,10392,10495,3487,10497],{},[1563,10496,10395],{},[1563,10498,10398],{},[1414,10500,10501,10502,6396],{},"In the Outlook menu ribbon, click the ",[1563,10503,10504],{},"Get Add-ins",[1414,10506,10507],{},[2360,10508],{"alt":10509,"src":10510},"New Outlook ribbon showing the Get Add-ins button","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-install-the-outlook-add-in\u002Fnew-outlook-get-add-ins-button.png",[1414,10512,10513,10514,10516,10517],{},"In some cases, the ",[1563,10515,10504],{}," button may be unavailable. If you see this issue, navigate to ",[1688,10518,10521],{"href":10519,"rel":10520},"https:\u002F\u002Faka.ms\u002Folksideload",[1692],"aka.ms\u002Folksideload",[1414,10523,3291,10524,10421,10527,10425,10529,6812],{},[1563,10525,10526],{},"Add-ins",[1563,10528,10424],{},[1563,10530,10428],{},[1414,10532,3669,10533,10434,10535,10438,10537,10442],{},[1563,10534,10433],{},[1563,10536,10437],{},[1563,10538,10441],{},[1414,10540,10541],{},[2360,10542],{"alt":10447,"src":10448},[1414,10544,10451],{},[1414,10546,10547],{},[2360,10548],{"alt":10456,"src":10457,"style":10458},[1414,10550,10461,10551,1804],{},[1563,10552,10464],{},[1414,10554,10555],{},[2360,10556],{"alt":10469,"src":10470},[1414,10558,10473,10559,10476],{},[1563,10560,10428],{},[1414,10562,10563],{},[2360,10564],{"alt":10481,"src":10482,"style":10483},{"title":1400,"searchDepth":1401,"depth":1401,"links":10566},[10567,10568,10569],{"id":10130,"depth":5673,"text":10131},{"id":10366,"depth":5673,"text":10367},{"id":10486,"depth":5673,"text":10487},"Deploy the Signature 365 Outlook add-in from Microsoft 365 or supported Outlook clients so users can preview and insert signatures.","2",{},{"title":736,"description":10570},[10575],"KB - To Review","ab0QP_JtkcHRIW1ek-QwdS77amlVeaQp4s55YRKCpow",{"id":10578,"title":740,"access":1395,"body":10579,"description":10681,"extension":1404,"featuredInSearchOrder":19,"meta":10682,"navigation":19,"path":741,"seo":10683,"stem":742,"tags":19,"__hash__":10684},"docs\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-install-the-outlook-classic-agent.md",{"type":1397,"value":10580,"toc":10674},[10581,10584,10587,10598,10602,10609,10613,10616,10624,10627,10632,10636,10639,10645,10649,10655,10658,10664,10667,10671],[1414,10582,10583],{},"The Signature 365 Agent for Outlook supports adding signatures to email so signatures appear directly below the email being composed, and for users to select an alternative signature if additional signatures have been assigned to them.",[1414,10585,10586],{},"The Signature 365 Agent is available to use with Outlook 2016\u002F2019\u002F2021\u002F2024, and can be deployed using MSI or ClickOnce.",[9908,10588,10589,10592],{},[1414,10590,10591],{},"The Signature 365 Classic Agent is not compatible with \"New\" Outlook 365. The modern add-in is required for this version of Outlook.",[1414,10593,10594,10595,1694],{},"Please see the following ",[1688,10596,10597],{"href":827},"link",[1421,10599,10601],{"id":10600},"configuration-page","Configuration page",[1414,10603,10604],{},[1688,10605,10608],{"href":10606,"rel":10607},"https:\u002F\u002Fapp.signature365.com\u002Fintegrations\u002Foutlook-agent\u002F",[1692],"https:\u002F\u002Fapp.signature365.com\u002Fintegrations\u002Foutlook-agent",[1421,10610,10612],{"id":10611},"system-requirements","System requirements",[1414,10614,10615],{},"Operating System:",[1775,10617,10618,10621],{},[1778,10619,10620],{},"Windows 10 and later",[1778,10622,10623],{},"Windows Server 2012 or later",[1414,10625,10626],{},".Net Framework:",[1775,10628,10629],{},[1778,10630,10631],{},".NET Framework 4.7.2 or later",[1421,10633,10635],{"id":10634},"msi-package","MSI package",[1414,10637,10638],{},"Download link:",[1414,10640,10641],{},[1688,10642,10643],{"href":10643,"rel":10644},"https:\u002F\u002Fdownloads.signature365.com\u002Foutlook\u002FSignature365Agent-2.3.2.msi",[1692],[1421,10646,10648],{"id":10647},"clickonce-installer","ClickOnce installer",[3845,10650,10651,10652,10654],{},"ClickOnce addins ",[1563,10653,10126],{}," be installed using Internet Explorer or Microsoft Edge Chromium. This is due to limitations by Microsoft.",[1414,10656,10657],{},"Installer link:",[1414,10659,10660],{},[1688,10661,10662],{"href":10662,"rel":10663},"https:\u002F\u002Fdownloads.signature365.com\u002Foutlook\u002FSignature365Agent.application",[1692],[1414,10665,10666],{},"This version automatically updates when new versions are available.",[1421,10668,10670],{"id":10669},"limitations-of-the-agent","Limitations of the agent",[1414,10672,10673],{},"The Signature 365 Agent for Outlook does not support different signatures, campaigns or disclaimers based on internal or external email. The Signature 365 Agent for Outlook will select signatures, campaigns or disclaimers only based on new and reply\u002Fforward email.",{"title":1400,"searchDepth":1401,"depth":1401,"links":10675},[10676,10677,10678,10679,10680],{"id":10600,"depth":1401,"text":10601},{"id":10611,"depth":1401,"text":10612},{"id":10634,"depth":1401,"text":10635},{"id":10647,"depth":1401,"text":10648},{"id":10669,"depth":1401,"text":10670},"Install the Signature 365 Classic Agent for Outlook 2016 to 2024 using MSI or ClickOnce, including system requirements and limitations.",{},{"title":740,"description":10681},"cRjUNfJ8FgjZXP_D34pc_plvtj4xN4Uor_JWbCakuj4",{"id":10686,"title":744,"access":1395,"body":10687,"description":10707,"extension":1404,"featuredInSearchOrder":19,"meta":10708,"navigation":19,"path":745,"seo":10709,"stem":746,"tags":19,"__hash__":10710},"docs\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fhow-to-set-outlook-default-fonts-for-all-users.md",{"type":1397,"value":10688,"toc":10703},[10689,10691,10694,10696],[1421,10690,3840],{"id":3839},[1414,10692,10693],{},"You wish to control the default outlook messaging fonts whilst using Signature 365.",[1421,10695,1649],{"id":1648},[1414,10697,10698,10699,10702],{},"It is possible to do this using the Symprex Email Signature Utility - please see the following ",[1688,10700,10701],{"href":753},"Link"," for more details.",{"title":1400,"searchDepth":1401,"depth":1401,"links":10704},[10705,10706],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Use the Symprex Email Signature Utility to set default Outlook messaging fonts for all users with Signature 365.",{},{"title":744,"description":10707},"kybpomh6sDhlxay-pyCcKbjNeB8Znv3hf8xHAlOn_h8",{"id":10712,"title":718,"access":1395,"body":10713,"description":10719,"extension":1404,"featuredInSearchOrder":19,"meta":10720,"navigation":19,"path":719,"seo":10721,"stem":720,"tags":19,"__hash__":10722},"docs\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Findex.md",{"type":1397,"value":10714,"toc":10717},[10715],[3007,10716],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":10718},[],"Guides for deploying Signature 365 client-side signatures, configuring Outlook behavior, and managing related installation requirements.",{"generatedGroup":3013},{"title":718,"description":10719},"lIofjNOGTQxlutCD8CH_3CYOq0YheIKTXXEhhtmPTIE",{"id":10724,"title":748,"access":1395,"body":10725,"description":10804,"extension":1404,"featuredInSearchOrder":19,"meta":10805,"navigation":19,"path":749,"seo":10806,"stem":750,"tags":19,"__hash__":10807},"docs\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fmanaging-outlook-default-signature-options.md",{"type":1397,"value":10726,"toc":10799},[10727,10729,10732,10735,10737,10740,10743,10746,10784,10788,10794],[1421,10728,3840],{"id":3839},[1414,10730,10731],{},"You are looking to understand the options for setting user signatures using the Signature 365 add-in.",[1414,10733,10734],{},"The Signature 365 add-in is configured to set the default internal Outlook signatures to none, and insert the default signature as set in the portal. This is done to ensure that signatures defined for the user in Signature 365 are correctly set, and will always remove a default signature set by the user.",[1421,10736,1649],{"id":1648},[1414,10738,10739],{},"It is possible to configure the behaviour of the add-in to change the behaviour of the auto-insert function, and \u002F or to prevent the internal Outlook default signature being set to none.",[1414,10741,10742],{},"You can configure this by following the steps below:",[1429,10744,10745],{},"Please note that these settings affect your entire Signature 365 tenant and cannot be changed on a per-user basis.",[1775,10747,10748,10767],{},[1778,10749,10134,10750,10754,10755,10760,10761,3731,10764,1804],{},[1688,10751,10753],{"href":60,"rel":10752},[1692],"Signature 365 portal"," and open the ",[1688,10756,10759],{"href":10757,"rel":10758},"https:\u002F\u002Fapp.signature365.com\u002Fintegrations\u002Foutlook-add-in",[1692],"Outlook Integrations"," page from ",[1563,10762,10763],{},"Integrations",[1563,10765,10766],{},"Outlook",[1778,10768,10769,10770,7963,10773,10776,10777,10780],{},"Deselect the ",[1563,10771,10772],{},"Clear Outlook's default signature",[1563,10774,10775],{},"Auto-insert signature"," options as required for your use case.",[10778,10779],"br",{},[2360,10781],{"alt":10782,"src":10783},"Signature 365 Outlook Integrations page showing Clear default signature and Auto-insert options","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fmanaging-outlook-default-signature-options\u002Foutlook-integrations-signature-insert-options.png",[1421,10785,10787],{"id":10786},"more-information","More information",[1414,10789,10790,10791,1804],{},"You can remove access to all classic Outlook signature settings using the information in the article ",[1688,10792,10793],{"href":753},"Managing personal signatures fonts and stationery for Outlook desktop",[1414,10795,10796,10797,1804],{},"You can remove access to signatures for devices using roaming signatures (New Outlook \u002F OWA) by using the information in the article ",[1688,10798,782],{"href":783},{"title":1400,"searchDepth":1401,"depth":1401,"links":10800},[10801,10802,10803],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},{"id":10786,"depth":1401,"text":10787},"Configure how the Signature 365 Outlook add-in inserts default signatures and handles Outlook's built-in signature settings.",{},{"title":748,"description":10804},"-yQLTxfkvhpnIXfST9T9jrZZE2umtMcsG3pOdj6FgI8",{"id":10809,"title":752,"access":1395,"body":10810,"description":11045,"extension":1404,"featuredInSearchOrder":19,"meta":11046,"navigation":19,"path":753,"seo":11047,"stem":754,"tags":19,"__hash__":11048},"docs\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fmanaging-personal-signatures-classic-outlook.md",{"type":1397,"value":10811,"toc":11031},[10812,10814,10817,10819,10822,10825,10827,10831,10861,10865,10868,10871,10887,10890,10901,10904,10915,10918,10922,10925,10929,10932,10936,10939,10943,10946,10950,10953,10956,10960,10963,10966,10969,10972,10975,10978,10981,10984,10988,10991,10994,10997,11000,11003,11006,11009,11012,11015,11018,11021,11024,11028],[1421,10813,3840],{"id":3839},[1414,10815,10816],{},"You wish to control internal settings of the Classic Outlook desktop client whilst using Signature 365.",[1421,10818,1649],{"id":1648},[1414,10820,10821],{},"You can use the Symprex Email Signature Utility to set font type, size and colour, remove personal Outlook signatures and stationary, and disable personal Outlook signatures entirely.",[1414,10823,10824],{},"You will need to run the utility locally on all devices you wish to set these options. This cannot be set within Signature 365 and must be deployed using a login script, via command line or similar.",[5609,10826],{"id":1400},[5609,10828,10830],{"id":10829},"download","Download",[2114,10832,10833,10841,10844],{},[1778,10834,10835,10836],{},"Download the Symprex Email Signature Utility from ",[1688,10837,10840],{"href":10838,"rel":10839},"https:\u002F\u002Fwww.symprex.com\u002Fsupport\u002Fget-email-signature-utility",[1692],"here",[1778,10842,10843],{},"Unzip the SymprexEmailSignatureUtility.exe executable",[1778,10845,10846,10847,10849,10850,10852,10853,10855,10856],{},"Right-click the file, open ",[1563,10848,3281],{},", check the ",[1563,10851,8302],{}," option, and click ",[1563,10854,3825],{},":\n",[2360,10857],{"alt":10858,"src":10859,"style":10860},"Windows file Properties dialog with Unblock checkbox option","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fmanaging-personal-signatures-classic-outlook\u002Ffile-properties-unblock-option.png","width: 414px;",[5609,10862,10864],{"id":10863},"setting-outlook-default-fonts","Setting Outlook default fonts",[1414,10866,10867],{},"The following command line arguments can be used to set message fonts:",[1414,10869,10870],{},"Set new email font:",[1414,10872,10873,10874,10877,10878,10877,10881,10877,10884],{},"\u002FSetNewEmailFont=",[1438,10875,10876],{},"\u003CName>",",",[1438,10879,10880],{},"\u003CSize>",[1438,10882,10883],{},"\u003CStyle>",[1438,10885,10886],{},"\u003CColour>",[1414,10888,10889],{},"Set reply\u002Fforward font:",[1414,10891,10892,10893,10877,10895,10877,10897,10877,10899],{},"\u002FSetReplyForwardFont=",[1438,10894,10876],{},[1438,10896,10880],{},[1438,10898,10883],{},[1438,10900,10886],{},[1414,10902,10903],{},"Set plain text compose and reading font:",[1414,10905,10906,10907,10877,10909,10877,10911,10877,10913],{},"\u002FSetPlainTextComposeReadFont=",[1438,10908,10876],{},[1438,10910,10880],{},[1438,10912,10883],{},[1438,10914,10886],{},[1414,10916,10917],{},"Where:",[1414,10919,10920],{},[1438,10921,10876],{},[1414,10923,10924],{},"name of font, for example Calibri or Arial",[1414,10926,10927],{},[1438,10928,10880],{},[1414,10930,10931],{},"the font size, for example 11",[1414,10933,10934],{},[1438,10935,10883],{},[1414,10937,10938],{},"either Regular or Italic",[1414,10940,10941],{},[1438,10942,10886],{},[1414,10944,10945],{},"font colour in RRGGBB format, for example 000000 for black",[5609,10947,10949],{"id":10948},"example","Example",[1414,10951,10952],{},"Set font to Calibri 11 point black for new and reply\u002Fforward email:",[1414,10954,10955],{},"SymprexEmailSignatureUtility.exe \u002FSetNewEmailFont=Calibri,11,Regular,000000 \u002FSetReplyForwardFont=Calibri,11,Regular,000000",[5609,10957,10959],{"id":10958},"disable-enable-outlook-signature-options","Disable \u002F Enable Outlook signature options",[1414,10961,10962],{},"The following command line arguments are used to control the personal Outlook signatures feature:",[1414,10964,10965],{},"Disable Outlook personal signatures",[1414,10967,10968],{},"\u002FDisableOutlookSignatures",[1414,10970,10971],{},"Enable Outlook personal signatures",[1414,10973,10974],{},"\u002FEnableOutlookSignatures",[5609,10976,10949],{"id":10977},"example-1",[1414,10979,10980],{},"To disable personal Outlook signatures:",[1414,10982,10983],{},"SymprexEmailSignatureUtility.exe \u002FDisableOutlookSignatures",[5609,10985,10987],{"id":10986},"removing-existing-outlook-signatures","Removing existing Outlook signatures",[1414,10989,10990],{},"The following command line arguments are used to remove existing Outlook signatures:",[1414,10992,10993],{},"Remove Outlook Stationary",[1414,10995,10996],{},"\u002FRemoveStationery",[1414,10998,10999],{},"Remove all Outlook signatures",[1414,11001,11002],{},"\u002FRemoveAllSignatures",[1414,11004,11005],{},"Remove signatures deployed by the Email Signature Manager agent",[1414,11007,11008],{},"\u002FRemoveEmailSignatureManagerSignatures",[1414,11010,11011],{},"Remove signatures deployed by the Signature 365 classic agent",[1414,11013,11014],{},"\u002FRemoveSignature365Signatures",[5609,11016,10949],{"id":11017},"example-2",[1414,11019,11020],{},"To remove Outlook stationery:",[1414,11022,11023],{},"SymprexEmailSignatureUtility.exe \u002FRemoveStationery",[5609,11025,11027],{"id":11026},"how-to-run-the-utility-silently","How to run the utility silently",[1414,11029,11030],{},"The following command line argument runs the utility in silent mode, disabling console output:\nSymprexEmailSignatureUtility.exe \u002FSilent",{"title":1400,"searchDepth":1401,"depth":1401,"links":11032},[11033,11034],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649,"children":11035},[11036,11037,11038,11039,11040,11041,11042,11043,11044],{"id":1400,"depth":5673,"text":1400},{"id":10829,"depth":5673,"text":10830},{"id":10863,"depth":5673,"text":10864},{"id":10948,"depth":5673,"text":10949},{"id":10958,"depth":5673,"text":10959},{"id":10977,"depth":5673,"text":10949},{"id":10986,"depth":5673,"text":10987},{"id":11017,"depth":5673,"text":10949},{"id":11026,"depth":5673,"text":11027},"Use the Symprex Email Signature Utility to manage Classic Outlook fonts, stationery, and personal signatures on local devices.",{},{"title":752,"description":11045},"yNev8os54QH2X0t1pHHKKrW9E0zUkO5tHubmpqzWPaU",{"id":11050,"title":756,"access":1395,"body":11051,"description":11272,"extension":1404,"featuredInSearchOrder":19,"meta":11273,"navigation":19,"path":757,"seo":11274,"stem":758,"tags":19,"__hash__":11275},"docs\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fmanaging-personal-signatures-new-outlook-owa.md",{"type":1397,"value":11052,"toc":11261},[11053,11055,11058,11060,11063,11066,11074,11078,11116,11120,11123,11126,11131,11133,11136,11145,11147,11152,11155,11161,11164,11169,11172,11178,11180,11184,11187,11191,11194,11198,11201,11205,11208,11224,11226,11229,11234,11236,11239,11242,11245,11248,11251,11253,11256],[1421,11054,3840],{"id":3839},[1414,11056,11057],{},"You wish to control internal settings for \"New\" Outlook or the Outlook Web Access client whilst using Signature 365.",[1421,11059,1649],{"id":1648},[1414,11061,11062],{},"As New Outlook and OWA are hosted on the Microsoft 365 Exchange platform, this must be configured using Exchange Online Powershell commands.",[1414,11064,11065],{},"You can use Exchange Powershell cmdlets to set several options and can use a script to set these options for all users on your Exchange Online server.",[1429,11067,11068,11071],{},[1414,11069,11070],{},"You will require administrative access to your company's Exchange Online server, and require Powershell knowledge to complete this task.",[1414,11072,11073],{},"Please note that modifying mailboxes using Powershell can cause serious issues if not completed correctly.",[5609,11075,11077],{"id":11076},"connecting-to-exchange-online","Connecting to Exchange Online",[2114,11079,11080,11091,11102,11109],{},[1778,11081,11082,11083,11086,11087],{},"If the Exchange Online Powershell module is not installed, open an administrative Powershell window on your device, type ",[1563,11084,11085],{},"Install-Module -Name ExchangeOnlineManagement",", and hit Enter.\n",[2360,11088],{"alt":11089,"src":11090},"PowerShell window with Install-Module ExchangeOnlineManagement command","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fmanaging-personal-signatures-new-outlook-owa\u002Fpowershell-install-exchange-online-module.png",[1778,11092,11093,11094,11097,11098],{},"You will receive the following prompt - type \"",[1563,11095,11096],{},"Y","\" to confirm and install.\n",[2360,11099],{"alt":11100,"src":11101},"PowerShell prompt to confirm installation of ExchangeOnlineManagement module","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fmanaging-personal-signatures-new-outlook-owa\u002Fpowershell-install-module-confirm-prompt.png",[1778,11103,11104,11105],{},"Log in to Exchange Online using your Global Administrator or Exchange Management credentials.\n",[2360,11106],{"alt":11107,"src":11108},"PowerShell Exchange Online login prompt for Global Administrator credentials","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fmanaging-personal-signatures-new-outlook-owa\u002Fexchange-online-connect-admin-login.png",[1778,11110,11111,11112],{},"You will see the following information when connected to Exchange Online.\n",[2360,11113],{"alt":11114,"src":11115},"PowerShell window showing successful connection to Exchange Online","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fmanaging-personal-signatures-new-outlook-owa\u002Fexchange-online-connected-confirmation.png",[5609,11117,11119],{"id":11118},"disabling-all-user-created-signatures","Disabling all user created signatures",[1414,11121,11122],{},"User created signatures can be completely disabled for all users in OWA \u002F New Outlook by using the following powershell command.",[1414,11124,11125],{},"Please note that if you are not using the default mailbox policy, you will need to apply this setting to any custom policies used.",[1414,11127,11128],{},[1563,11129,11130],{},"Set-OwaMailboxPolicy -Identity \"OwaMailboxPolicy-Default\" -SignaturesEnabled $false",[5609,11132,10864],{"id":10863},[1414,11134,11135],{},"The following cmdlet is used to set message font with command line arguments:",[1414,11137,11138,11139,3487,11142],{},"Set-MailboxMessageConfiguration ",[1438,11140,11141],{},"\u003Cusername>",[1438,11143,11144],{},"\u003Cparameter>",[1414,11146,10870],{},[1414,11148,11149,11150],{},"-DefaultFontName ",[1438,11151,10876],{},[1414,11153,11154],{},"Setting Outlook default font colour",[1414,11156,11157,11158],{},"-DefaultFontColor ",[1438,11159,11160],{},"\u003CColor>",[1414,11162,11163],{},"Setting Outlook default font size",[1414,11165,11166,11167],{},"-DefaultFontSize ",[1438,11168,10880],{},[1414,11170,11171],{},"Setting Outlook default font style:",[1414,11173,11174,11175],{},"-DefaultFontFlags ",[1438,11176,11177],{},"\u003CFlags>",[1414,11179,10917],{},[1414,11181,11182],{},[1438,11183,10876],{},[1414,11185,11186],{},"Font name. If unrecognised, Calibri is used as default",[1414,11188,11189],{},[1438,11190,10886],{},[1414,11192,11193],{},"Default colour code surrounded by quotes in RGB format. Default is #000000",[1414,11195,11196],{},[1438,11197,10880],{},[1414,11199,11200],{},"A integer between 1 and 7. Default is 3, corresponding to 12pt",[1414,11202,11203],{},[1438,11204,11177],{},[1414,11206,11207],{},"Specifies the text effect, the following can be used:",[1775,11209,11210,11213,11216,11219,11222],{},[1778,11211,11212],{},"Normal",[1778,11214,11215],{},"Bold",[1778,11217,11218],{},"Italic",[1778,11220,11221],{},"Underline",[1778,11223,2423],{},[5609,11225,10949],{"id":10948},[1414,11227,11228],{},"Set font to Arial 12 point Bold black for new email:",[1414,11230,11138,11231,11233],{},[1688,11232,3132],{"href":3131}," -DefaultFontName Arial -DefaultFontColour \"#000000\" -DefaultFontFlags Bold",[5609,11235,10987],{"id":10986},[1414,11237,11238],{},"The following command line arguments cannot be used if Roaming signatures are enabled on your Office 365 tenant.",[1414,11240,11241],{},"Set HTML signature",[1414,11243,11244],{},"-SignatureHtml",[1414,11246,11247],{},"Set roaming text signature",[1414,11249,11250],{},"-SignatureText",[5609,11252,10949],{"id":10977},[1414,11254,11255],{},"To set default signature to blank:",[1414,11257,11138,11258,11260],{},[1688,11259,3132],{"href":3131}," -SignatureHtml \"\"",{"title":1400,"searchDepth":1401,"depth":1401,"links":11262},[11263,11264],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649,"children":11265},[11266,11267,11268,11269,11270,11271],{"id":11076,"depth":5673,"text":11077},{"id":11118,"depth":5673,"text":11119},{"id":10863,"depth":5673,"text":10864},{"id":10948,"depth":5673,"text":10949},{"id":10986,"depth":5673,"text":10987},{"id":10977,"depth":5673,"text":10949},"Use Exchange Online PowerShell to manage New Outlook and OWA fonts, stationery, and user-created signatures with Signature 365.",{},{"title":756,"description":11272},"TQQZnjtrpDpA2s1wNLkjXKuNRTGlK_YjXWSubfH27l0",{"id":11277,"title":760,"access":1395,"body":11278,"description":11561,"extension":1404,"featuredInSearchOrder":19,"meta":11562,"navigation":19,"path":761,"seo":11563,"stem":762,"tags":19,"__hash__":11564},"docs\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fupdating-the-signature-365-outlook-add-in.md",{"type":1397,"value":11279,"toc":11552},[11280,11282,11285,11287,11290,11293,11295,11298,11302,11308,11324,11330,11337,11343,11346,11352,11358,11368,11371,11375,11380,11392,11398,11408,11415,11422,11429,11438,11445,11449,11456,11462,11465,11469,11476,11482,11498,11504,11511,11517,11526,11532,11537,11542,11547],[1421,11281,3840],{"id":3839},[1414,11283,11284],{},"An update has been released to the Signature 365 Outlook add-in, and you have been advised by Symprex that the Signature 365 add-in must be manually updated to take advantage of the improvements it contains.",[1421,11286,5487],{"id":5486},[1414,11288,11289],{},"Whilst the Outlook add-in will in most cases self-update when installed from either the Microsoft 365 integrated apps deployment, or when manually installed using the manifest XML, there are occasions where a major update to the add-in will require a redeployment to allow the update to occur.",[1414,11291,11292],{},"In these situations, information will be sent out from the Symprex social media feeds, or by an email update to customers. There are circumstances where a member of the support team will request that this be completed.",[1421,11294,1649],{"id":1648},[1414,11296,11297],{},"The update process will differ depending on how the add-in has been installed for your users.",[5609,11299,11301],{"id":11300},"deployed-from-the-microsoft-365-admin-center","Deployed from the Microsoft 365 Admin center",[1414,11303,10134,11304,10140],{},[1688,11305,11307],{"href":10137,"rel":11306},[1692],"Microsoft 365 Admin center",[1414,11309,10143,11310,3269,11312,10149,11314,11316,11317,11319,11320,11323],{},[1563,11311,5543],{},[1563,11313,10148],{},[1563,11315,10148],{}," page. The ",[1563,11318,55],{}," app will show ",[1563,11321,11322],{},"Updates pending"," as its Status.",[1414,11325,11326],{},[2360,11327],{"alt":11328,"src":11329},"Integrated apps page showing Signature 365 with Updates pending status","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fupdating-the-signature-365-outlook-add-in\u002Fintegrated-apps-updates-pending.png",[1414,11331,11332,11333,11336],{},"Click on the app name. In the flyout on the right-hand side of the screen, select the \"",[1563,11334,11335],{},"Know more and update","\" button.",[1414,11338,11339],{},[2360,11340],{"alt":11341,"src":11342},"Signature 365 app flyout with Know more and update button","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fupdating-the-signature-365-outlook-add-in\u002Fintegrated-apps-know-more-and-update.png",[1414,11344,11345],{},"The next page will detail the changes and any new capabilites the app can perform.",[1414,11347,11348,11349,11336],{},"Review the next screen, and select the \"",[1563,11350,11351],{},"Accept and update",[1414,11353,11354],{},[2360,11355],{"alt":11356,"src":11357},"Update page showing new capabilities and Accept and update button","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fupdating-the-signature-365-outlook-add-in\u002Fupdate-add-in-accept-and-update.png",[1414,11359,11360,11361,11363,11364],{},"Wait for the update process to complete - once this is finished, click the \"",[1563,11362,10276],{},"\" button.\n",[2360,11365],{"alt":11366,"src":11367},"Update completed screen with Done button","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fupdating-the-signature-365-outlook-add-in\u002Fupdate-add-in-done-button.png",[3845,11369,11370],{},"The add-in may not be available to all users immediately. The deployment usually only takes a few minutes but can take up to 6 hours according to Microsoft. For some users, the add-in may not be available until Outlook has been restarted.",[5609,11372,11374],{"id":11373},"deployed-from-the-microsoft-365-admin-center-using-a-manifest-file","Deployed from the Microsoft 365 Admin center using a manifest file",[1414,11376,10134,11377,10140],{},[1688,11378,11307],{"href":10137,"rel":11379},[1692],[1414,11381,10143,11382,3269,11384,10149,11386,11388,11389,11391],{},[1563,11383,5543],{},[1563,11385,10148],{},[1563,11387,10148],{}," page, and click on the ",[1563,11390,55],{}," app.",[1414,11393,11394],{},[2360,11395],{"alt":11396,"src":11397},"Integrated apps page showing Signature 365 app for manifest-based update","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fupdating-the-signature-365-outlook-add-in\u002Fintegrated-apps-signature-365-manifest.png",[1414,11399,11400,11401,11404,11405,1804],{},"In the flyout on the right hand side of the screen, select the \"",[1563,11402,11403],{},"Update add-in","\" link under ",[1563,11406,11407],{},"Actions",[1414,11409,11410],{},[2360,11411],{"alt":11412,"src":11413,"style":11414},"Signature 365 flyout showing Update add-in link under Actions","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fupdating-the-signature-365-outlook-add-in\u002Fintegrated-apps-update-add-in-link.png","width: 430px;",[1414,11416,11417,11418,11421],{},"Select the \"",[1563,11419,11420],{},"Provide link to the manifest file","\" option, and enter",[1414,11423,11424],{},[1563,11425,11426],{},[1688,11427,10388],{"href":10388,"rel":11428},[1692],[1414,11430,11431,11432,11435,11436,1804],{},"for the URL of the manifest file and hit ",[1563,11433,11434],{},"Validate",". When the file is shown as validated, click ",[1563,11437,3740],{},[1414,11439,11440],{},[2360,11441],{"alt":11442,"src":11443,"style":11444},"Update add-in screen for providing manifest URL with Validate button","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fupdating-the-signature-365-outlook-add-in\u002Fupdate-manifest-url-validate.png","width: 504px;",[1414,11446,11348,11447,11336],{},[1563,11448,11351],{},[1414,11450,11451],{},[2360,11452],{"alt":11453,"src":11454,"style":11455},"Update page showing Accept and update button for manifest-based update","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fupdating-the-signature-365-outlook-add-in\u002Fupdate-manifest-accept-and-update.png","width: 513px;",[1414,11457,11360,11458,11363,11460],{},[1563,11459,10276],{},[2360,11461],{"alt":11366,"src":11367},[3845,11463,11464],{},"The add-in may not be available to all users immediately. The deployment usually only takes a few minutes but can take up to 6 hours according to Microsoft. For some users the add-in may not be available until Outlook has been restarted.",[5609,11466,11468],{"id":11467},"deployed-through-get-add-ins-in-outlook-or-owa-using-a-manifest-file","Deployed through Get Add-ins in Outlook or OWA using a manifest file",[1414,11470,11471,11472,11475],{},"From a web browser, navigate to the following link - ",[1688,11473,10519],{"href":10519,"rel":11474},[1692],". This will open the Outlook add-ins page.",[1414,11477,11478],{},[2360,11479],{"alt":11480,"src":11481},"Outlook Add-ins page opened via aka.ms\u002Folksideload showing My add-ins tab","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fupdating-the-signature-365-outlook-add-in\u002Foutlook-add-ins-page-my-add-ins.png",[1414,11483,3291,11484,10421,11486,10425,11488,11490,11491,11494,11495,1804],{},[1563,11485,10526],{},[1563,11487,10424],{},[1563,11489,10428],{}," section. The current add-in will be listed here, click the ",[1563,11492,11493],{},"Manage Add-in"," button, and select ",[1563,11496,11497],{},"Remove",[1414,11499,11500],{},[2360,11501],{"alt":11502,"src":11503},"Custom Addins section showing Manage Add-in button with Remove option","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fupdating-the-signature-365-outlook-add-in\u002Fcustom-addins-manage-remove.png",[1414,11505,11506,11507,10434,11509,6378],{},"Once removed, click ",[1563,11508,10433],{},[1563,11510,10441],{},[1414,11512,11513],{},[2360,11514],{"alt":11515,"src":11516},"Add custom add-in dropdown showing Add from URL option","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fupdating-the-signature-365-outlook-add-in\u002Fadd-custom-add-in-from-url.png",[1414,11518,11519,11520,11525],{},"In the pane that opens, enter ",[1563,11521,11522],{},[1688,11523,10388],{"href":10388,"rel":11524},[1692]," for the URL of the manifest file.",[1414,11527,11528],{},[2360,11529],{"alt":11530,"src":11531},"Add from URL pane for entering the manifest.xml URL","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fupdating-the-signature-365-outlook-add-in\u002Fadd-from-url-manifest-input.png",[1414,11533,11534,11535,1804],{},"Review the warning and Select ",[1563,11536,10464],{},[1414,11538,11539],{},[2360,11540],{"alt":10469,"src":11541},"\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fupdating-the-signature-365-outlook-add-in\u002Finstall-add-in-warning-install.png",[1414,11543,11544,11545,10476],{},"The Signature 365 addin will appear in the ",[1563,11546,10428],{},[1414,11548,11549],{},[2360,11550],{"alt":10481,"src":11551,"style":10483},"\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fupdating-the-signature-365-outlook-add-in\u002Fcustom-addins-signature-365-installed.png",{"title":1400,"searchDepth":1401,"depth":1401,"links":11553},[11554,11555,11556],{"id":3839,"depth":1401,"text":3840},{"id":5486,"depth":1401,"text":5487},{"id":1648,"depth":1401,"text":1649,"children":11557},[11558,11559,11560],{"id":11300,"depth":5673,"text":11301},{"id":11373,"depth":5673,"text":11374},{"id":11467,"depth":5673,"text":11468},"Manually update the Signature 365 Outlook add-in when a major release requires redeployment through Microsoft 365 or manifest-based installs.",{},{"title":760,"description":11561},"7ygCqAd112Ya7zgyhDF7Y0jcdvI32J3q5W6uim9QwjE",{"id":11566,"title":764,"access":1395,"body":11567,"description":11601,"extension":1404,"featuredInSearchOrder":19,"meta":11602,"navigation":19,"path":765,"seo":11603,"stem":766,"tags":19,"__hash__":11604},"docs\u002Fsignature-365\u002Fclient-side\u002Fdeployment-and-configuration\u002Fversion-requirements-for-the-outlook-mobile-add-in.md",{"type":1397,"value":11568,"toc":11599},[11569,11572,11575,11578,11581,11587,11593],[1414,11570,11571],{},"As of February 2024, Outlook Mobile now supports the Signature 365 add-in on both Android and iOS devices.",[1414,11573,11574],{},"There are a number of pre-requisites to this being enabled and visible within Outlook Mobile, these are detailed below.",[1429,11576,11577],{},"Native mail clients such as Apple Mail or Gmail cannot support the Signature 365 add-in, you will need to user server-side injection for these clients",[1414,11579,11580],{},"You will need to ensure that specific versions or later of Outlook Mobile and the Signature 365 add-in are in use in order to use this feature.",[1414,11582,11583,11586],{},[1563,11584,11585],{},"Outlook for iOS"," - v4.240.2.0",[1414,11588,11589,11592],{},[1563,11590,11591],{},"Outlook for Android"," - v4.2402",[1414,11594,11595,11598],{},[1563,11596,11597],{},"Signature 365 Add-in"," - v1.8",{"title":1400,"searchDepth":1401,"depth":1401,"links":11600},[],"Check the Outlook Mobile and Signature 365 add-in versions required to use client-side signatures on iOS and Android.",{},{"title":764,"description":11601},"XOMhJiwOuc2pFSRDydpXdKwmjktg7RvysSkfwfAzzUI",{"id":11606,"title":712,"access":1395,"body":11607,"description":11611,"extension":1404,"featuredInSearchOrder":19,"meta":11612,"navigation":19,"path":713,"seo":11614,"stem":714,"tags":19,"__hash__":11615},"docs\u002Fsignature-365\u002Fclient-side\u002Findex.md",{"type":1397,"value":11608,"toc":11609},[],{"title":1400,"searchDepth":1401,"depth":1401,"links":11610},[],"Documentation for all versions of the Outlook add-in and agent",{"icon":11613},"i-lucide-pen-tool",{"title":712,"description":11611},"thkpRAGEOmxvE-SpSAg-OYOWMAjEvJmnuhIcOuJYfqI",{"id":11617,"title":774,"access":1395,"body":11618,"description":11744,"extension":1404,"featuredInSearchOrder":19,"meta":11745,"navigation":19,"path":775,"seo":11746,"stem":776,"tags":19,"__hash__":11747},"docs\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fcreating-a-security-group-using-dynamic-group-membership.md",{"type":1397,"value":11619,"toc":11740},[11620,11622,11625,11627,11630,11633,11636,11680,11683,11706,11713,11720,11729,11732],[1421,11621,3840],{"id":3839},[1414,11623,11624],{},"You wish to deploy the Signature 365 Add-in to your users in an automated method, but wish to retain the ability to exclude users from the deployment",[1421,11626,1649],{"id":1648},[1414,11628,11629],{},"It is possible to create a security group using dynamic group membership to accomplish this. This will ensure that group membership is updated automatically by Entra ID for new users, and enable you to exclude specific users to remove the add-in if required.",[1414,11631,11632],{},"You can also use this method with on-premise Active Directory extension attributes syncronised with Entra ID.",[3845,11634,11635],{},"This guide is intended for use by Entra ID Administrators, and will require Administrative rights for your Entra ID tenant to complete these steps.",[1775,11637,11638,11644,11648,11655,11661,11668,11674],{},[1778,11639,11640,11641],{},"Log on to your Entra ID tenant at the ",[1688,11642,2373],{"href":2371,"rel":11643},[1692],[1778,11645,3892,11646],{},[1563,11647,3870],{},[1778,11649,3892,11650,11652,11653],{},[1563,11651,3881],{}," then ",[1563,11654,8049],{},[1778,11656,3878,11657,11660],{},[1563,11658,11659],{},"New group"," option to create a new group",[1778,11662,11663,11664,11667],{},"Ensure the group type is set as ",[1563,11665,11666],{},"Security",", and set the group name as you require",[1778,11669,11670,11671],{},"Set the Membership type dropdown to ",[1563,11672,11673],{},"Dynamic User",[1778,11675,3878,11676,11679],{},[1563,11677,11678],{},"add dynamic query"," link",[1414,11681,11682],{},"Selecting a property to filter users allows you to exclude or include specific users or groups. The following query examples detail how this can be used.",[1775,11684,11685,11692,11699],{},[1778,11686,11687,11688],{},"Match all users based on email domain\n",[2360,11689],{"alt":11690,"src":11691},"Entra ID dynamic group rule matching users based on email domain","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fcreating-a-security-group-using-dynamic-group-membership\u002Fentra-dynamic-group-email-domain-rule.png",[1778,11693,11694,11695],{},"Add an additional expression to exclude a specific user from the group\n",[2360,11696],{"alt":11697,"src":11698},"Entra ID dynamic group rule with additional expression to exclude a specific user","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fcreating-a-security-group-using-dynamic-group-membership\u002Fentra-dynamic-group-exclude-user-expression.png",[1778,11700,11701,11702],{},"Use an extension attribute to match all users based on an on-premise AD attribute\n",[2360,11703],{"alt":11704,"src":11705},"Entra ID dynamic group rule using on-premise AD extension attribute","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fcreating-a-security-group-using-dynamic-group-membership\u002Fentra-dynamic-group-extension-attribute-rule.png",[1414,11707,11708,11709,11712],{},"Using the ",[1563,11710,11711],{},"Validate Rules"," function, the dynamic rule can be tested to ensure the correct users are being included in the rule",[1414,11714,11715],{},[2360,11716],{"alt":11717,"src":11718,"style":11719},"Entra ID dynamic group Validate Rules function testing the membership rule","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fcreating-a-security-group-using-dynamic-group-membership\u002Fentra-dynamic-group-validate-rules.png","width: 669px;",[1775,11721,11722],{},[1778,11723,11724,11725,11728],{},"Once you have confirmed the rule is correct, hit the ",[1563,11726,11727],{},"Save"," button to create the new rule.",[1414,11730,11731],{},"Dynamic rules can be modified to include additional expressions after they are created.",[1414,11733,11734,11735],{},"Please note that dynamic rules are not immediately processed by Entra ID. Microsoft advise that updates are expected to process for all dynamic groups within 24 hours of changes being made. You can learn more about this here: ",[1688,11736,11739],{"href":11737,"rel":11738},"https:\u002F\u002Flearn.microsoft.com\u002Fazure\u002Factive-directory\u002Fenterprise-users\u002Fgroups-create-rule?WT.mc_id=Portal-Microsoft_AAD_IAM#check-processing-status-for-a-rule",[1692],"Microsoft Learn",{"title":1400,"searchDepth":1401,"depth":1401,"links":11741},[11742,11743],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Create an Entra ID dynamic security group to deploy the Signature 365 add-in automatically while excluding selected users.",{},{"title":774,"description":11744},"KdQoBTWU7ilm1CMKCnYgPrRLZR9IZMAlx9I09IIeKX4",{"id":11749,"title":778,"access":1395,"body":11750,"description":11841,"extension":1404,"featuredInSearchOrder":19,"meta":11842,"navigation":19,"path":779,"seo":11843,"stem":780,"tags":19,"__hash__":11844},"docs\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fcurrent-versions-of-signature-365-software.md",{"type":1397,"value":11751,"toc":11833},[11752,11755,11758,11761,11766,11769,11772,11775,11779,11782,11785,11789,11792,11795,11798,11801,11804,11808,11811,11814,11818,11821,11824,11828,11830],[1414,11753,11754],{},"The Signature 365 client-side add-ins are updated on a frequent schedule; current versions of all client-side deployments are listed below.",[1414,11756,11757],{},"If deployed from using the Get-Addins option from the Microsoft admin centre, the modern add-in will update itself when released. Manifest changes will display \"Upgrade Available\" in the integrated apps portal when a manifest update is available.",[1414,11759,11760],{},"If manually deployed via XML, the modern addin will in most cases automatically update but will require manual updating following a manifest version change to implement new features. Information on manifest updates will published by Symprex.",[1414,11762,11763,11764,1804],{},"Information on the manual update process can be found ",[1688,11765,10840],{"href":761},[1414,11767,11768],{},"The classic and mac agents are installed directly on devices, and cannot be updated automatically; these must be downloaded and installed on any devices they are installed on.",[1414,11770,11771],{},"Our Exchange agent, Active Directory and Database connectors must all be installed manually. Updates to the connectors are rarely required, but will preserve all existing settings on update.",[1414,11773,11774],{},"Updates can be installed without removing the existing version, and will replace the previous version unless noted below.",[5609,11776,11778],{"id":11777},"modern-add-in","Modern Add-in",[1414,11780,11781],{},"Manifest Version",[1414,11783,11784],{},"3.0",[5609,11786,11788],{"id":11787},"classic-agent","Classic Agent",[1414,11790,11791],{},"MSI installer",[1414,11793,11794],{},"2.3.0.329",[5609,11796,285],{"id":11797},"mac-agent",[1414,11799,11800],{},"DMG Package",[1414,11802,11803],{},"3.0 (7770)",[5609,11805,11807],{"id":11806},"exchange-agent","Exchange Agent",[1414,11809,11810],{},"MSI Installer",[1414,11812,11813],{},"1.3 b35",[5609,11815,11817],{"id":11816},"ad-connector","AD Connector",[1414,11819,11820],{},"MSI",[1414,11822,11823],{},"1.3 b16",[5609,11825,11827],{"id":11826},"database-connector","Database Connector",[1414,11829,11810],{},[1414,11831,11832],{},"1.4 b17",{"title":1400,"searchDepth":1401,"depth":1401,"links":11834},[11835,11836,11837,11838,11839,11840],{"id":11777,"depth":5673,"text":11778},{"id":11787,"depth":5673,"text":11788},{"id":11797,"depth":5673,"text":285},{"id":11806,"depth":5673,"text":11807},{"id":11816,"depth":5673,"text":11817},{"id":11826,"depth":5673,"text":11827},"See the current released versions of Signature 365 add-ins, agents, and connectors, plus how each update method works.",{},{"title":778,"description":11841},"cl4CA9EBByOLBHgwZjAbV5Dt-SQK_VeHPDztTy-QIHc",{"id":11846,"title":782,"access":1395,"body":11847,"description":11933,"extension":1404,"featuredInSearchOrder":19,"meta":11934,"navigation":19,"path":783,"seo":11935,"stem":784,"tags":19,"__hash__":11936},"docs\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fdisabling-outlook-signatures-in-new-outlook-and-owa.md",{"type":1397,"value":11848,"toc":11929},[11849,11851,11854,11856,11867,11870],[1421,11850,3840],{"id":3839},[1414,11852,11853],{},"You are using Microsoft 365 and wish to disable the built-in signature functionality in New Outlook and OWA.",[1421,11855,1649],{"id":1648},[1414,11857,11858,11859,11862,11863,11866],{},"The Exchange admin centre provides the functionality to disable this feature using the ",[1563,11860,11861],{},"Outlook web app policies"," feature within the ",[1563,11864,11865],{},"Roles"," menu option.",[1414,11868,11869],{},"The steps below detail how to disable this option for all members of your Microsoft 365 tenant. If you wish to disable this for specific users, you will need to create a new OWA policy and apply these settings.",[1775,11871,11872,11887,11899,11914],{},[1778,11873,10134,11874,3867,11878,11880,11881,11883],{},[1688,11875,8838],{"href":11876,"rel":11877},"https:\u002F\u002Fadmin.exchange.microsoft.com\u002F#\u002Fowapolicies",[1692],[1563,11879,11861],{}," option from the menu",[10778,11882],{},[2360,11884],{"alt":11885,"src":11886},"Exchange admin center showing Outlook web app policies option in menu","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fdisabling-outlook-signatures-in-new-outlook-and-owa\u002Fexchange-admin-owa-policies-menu.png",[1778,11888,11889,11890,11893,11894],{},"Click on the policy name, and select the ",[1563,11891,11892],{},"Manage features"," option from the fly-out\n",[2360,11895],{"alt":11896,"src":11897,"style":11898},"OWA policy flyout showing Manage features option","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fdisabling-outlook-signatures-in-new-outlook-and-owa\u002Fowa-policy-manage-features-flyout.png","width: 399px;",[1778,11900,11901,11902,11905,11906,3945,11909],{},"Expand the ",[1563,11903,11904],{},"User experience"," drop down, and deselect the ",[1563,11907,11908],{},"Email Signature",[2360,11910],{"alt":11911,"src":11912,"style":11913},"OWA policy features showing Email Signature option deselected under User experience","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fdisabling-outlook-signatures-in-new-outlook-and-owa\u002Fowa-policy-disable-email-signature.png","width: 452px;",[1778,11915,11916,11917,10172,11920,11923,11924],{},"Your users will no longer see the ",[1563,11918,11919],{},"Email signature",[1563,11921,11922],{},"Compose and reply"," in the Outlook settings window\n",[2360,11925],{"alt":11926,"src":11927,"style":11928},"Outlook settings Compose and reply section with Email signature option removed","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fdisabling-outlook-signatures-in-new-outlook-and-owa\u002Foutlook-settings-no-email-signature-option.png","width: 595px;",{"title":1400,"searchDepth":1401,"depth":1401,"links":11930},[11931,11932],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Disable built-in signatures in New Outlook and Outlook on the web using Exchange admin center OWA policies.",{},{"title":782,"description":11933},"q_umkZutXqw9iX9AtdVUUIMSkBFDn1-WpJQO5nzOP3M",{"id":11938,"title":786,"access":1395,"body":11939,"description":11955,"extension":1404,"featuredInSearchOrder":19,"meta":11956,"navigation":19,"path":787,"seo":11957,"stem":788,"tags":19,"__hash__":11958},"docs\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fexisting-outlook-email-templates-insert-signature-above-email-body.md",{"type":1397,"value":11940,"toc":11951},[11941,11943,11946,11948],[1421,11942,3840],{"id":3839},[1414,11944,11945],{},"You are using an existing outlook template with the Signature 365 add-in. When using the template to compose a new email, the signature is inserted before the template text.",[1421,11947,1649],{"id":1648},[1414,11949,11950],{},"Recreating the Outlook template is the only known way to resolve this issue.",{"title":1400,"searchDepth":1401,"depth":1401,"links":11952},[11953,11954],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Fix signatures appearing above existing Outlook template content by recreating the email template.",{},{"title":786,"description":11955},"ZwRZmcQNz7p5mztt8Zr2cNMHu6qWWuw_ApTpJW10ok4",{"id":11960,"title":790,"access":1395,"body":11961,"description":12028,"extension":1404,"featuredInSearchOrder":19,"meta":12029,"navigation":19,"path":791,"seo":12030,"stem":792,"tags":19,"__hash__":12031},"docs\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fhow-to-enable-remote-logging-in-the-outlook-add-in.md",{"type":1397,"value":11962,"toc":12024},[11963,11965,11968,11970,11973,12021],[1421,11964,3840],{"id":3839},[1414,11966,11967],{},"The Signature 365 support team have asked you to enable remote logging in the Outlook add-in to diagnose an issue.",[1421,11969,1649],{"id":1648},[1414,11971,11972],{},"These steps apply to all Outlook clients using the add-in. You can do this by following the steps below.",[1775,11974,11975,11978,12000,12012],{},[1778,11976,11977],{},"Create a new email",[1778,11979,3878,11980,11982,11983,11987,11988,11990,11991,11993,11994,11999],{},[1563,11981,55],{}," add-in to open the task pane\n",[2360,11984],{"alt":11985,"src":11986},"Outlook compose window showing Signature 365 add-in task pane opened","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fhow-to-enable-remote-logging-in-the-outlook-add-in\u002Foutlook-signature-365-task-pane.png","\nOutlook can sometimes fail to display the button. In this case, select the ",[1563,11989,10526],{}," button in Outlook, and click ",[1563,11992,55],{},"\n**\n",[2360,11995],{"alt":11996,"src":11997,"style":11998},"Outlook Add-ins button menu with Signature 365 option","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fhow-to-enable-remote-logging-in-the-outlook-add-in\u002Foutlook-add-ins-button-signature-365.png","width: 260px;","\n**",[1778,12001,12002,12003,12006,12007],{},"At the bottom right of the window, select the ",[1563,12004,12005],{},"(?) Help"," link\n",[2360,12008],{"alt":12009,"src":12010,"style":12011},"Signature 365 task pane showing the Help link at bottom right","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fhow-to-enable-remote-logging-in-the-outlook-add-in\u002Fsignature-365-help-link.png","width: 246px;",[1778,12013,3298,12014,4020,12017],{},[1563,12015,12016],{},"Start logging session",[2360,12018],{"alt":12019,"src":12020},"Signature 365 help panel with Start logging session button","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fhow-to-enable-remote-logging-in-the-outlook-add-in\u002Fsignature-365-start-logging-session.png",[1414,12022,12023],{},"After doing this, you will usually be asked by the support team to close and recreate a new email.",{"title":1400,"searchDepth":1401,"depth":1401,"links":12025},[12026,12027],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Enable remote logging in the Signature 365 Outlook add-in so support can diagnose issues across supported Outlook clients.",{},{"title":790,"description":12028},"6WuP0Hk8PlpaN794WBrgt2YdTI1S8B951EJ-K_N3oCU",{"id":12033,"title":794,"access":1395,"body":12034,"description":12072,"extension":1404,"featuredInSearchOrder":19,"meta":12073,"navigation":19,"path":795,"seo":12074,"stem":796,"tags":19,"__hash__":12075},"docs\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fhtml-tags-are-shown-for-weblinks-and-images.md",{"type":1397,"value":12035,"toc":12068},[12036,12038,12041,12049,12056,12058,12065],[1421,12037,3840],{"id":3839},[1414,12039,12040],{},"You are using the classic version of Microsoft Outlook, and notice that images or weblinks are displayed in the following manner:",[1414,12042,12043,12044,12048],{},"{HYPERLINK \"mailto:",[1688,12045,12047],{"href":12046},"mailto:user@domain.com","user@domain.com","\"}",[1414,12050,12051],{},[2360,12052],{"alt":12053,"src":12054,"style":12055},"Classic Outlook email showing HYPERLINK field code instead of rendered link","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fhtml-tags-are-shown-for-weblinks-and-images\u002Foutlook-hyperlink-field-code-displayed.png","width: 442px;",[1421,12057,1649],{"id":1648},[1414,12059,12060,12061,12064],{},"Pressing the ",[1563,12062,12063],{},"Alt + F9"," key combination in classic Outlook will enable the Document Properties feature. This is an inbuilt feature of Outlook and Word and is not controlled by Signature 365.",[1414,12066,12067],{},"Pressing this key combination again will disable this feature.",{"title":1400,"searchDepth":1401,"depth":1401,"links":12069},[12070,12071],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Resolve Outlook showing hyperlink or image field codes by toggling the built-in Document Properties view with Alt+F9.",{},{"title":794,"description":12072},"LRfNZJhO0THLtRZZeqdveXeoyaept7Aze3p8-fFvBRY",{"id":12077,"title":768,"access":1395,"body":12078,"description":12084,"extension":1404,"featuredInSearchOrder":19,"meta":12085,"navigation":19,"path":769,"seo":12086,"stem":770,"tags":19,"__hash__":12087},"docs\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Findex.md",{"type":1397,"value":12079,"toc":12082},[12080],[3007,12081],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":12083},[],"Troubleshooting articles for Signature 365 client-side signatures, Outlook add-ins, mobile support, and common deployment issues.",{"generatedGroup":3013},{"title":768,"description":12084},"VAwBgPaPN4tBMRcKNag6Fq16lC_cDmqXUxZZqkERJ5g",{"id":12089,"title":798,"access":1395,"body":12090,"description":12173,"extension":1404,"featuredInSearchOrder":19,"meta":12174,"navigation":19,"path":799,"seo":12175,"stem":800,"tags":19,"__hash__":12176},"docs\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fnested-app-authentication-naa-and-deprecation-of-exchange-legacy-tokens.md",{"type":1397,"value":12091,"toc":12171},[12092,12095,12098,12101,12115,12120,12123,12126,12129,12134,12140,12143,12146,12153,12156,12160,12163,12166],[1414,12093,12094],{},"Microsoft has launched a new method for Outlook add-in authentication called nested app authentication (NAA). NAA replaces the current authentication method, which Microsoft now refers to as \"legacy tokens\".",[9908,12096,12097],{},"Microsoft will start to disable support for legacy tokens from 17th February 2025.",[1414,12099,12100],{},"To ensure the Signature 365 add-in continues to work, you have the following options:",[1775,12102,12103,12109,12112],{},[1778,12104,12105,12106],{},"Upgrade the add-in to version 3.0 - ",[1563,12107,12108],{},"preferred option",[1778,12110,12111],{},"Continue using the current add-in version manually granting new required permissions",[1778,12113,12114],{},"Re-enable legacy tokens",[1414,12116,12117],{},[1563,12118,12119],{},"Upgrade the add-in to version 3.0",[1414,12121,12122],{},"We strongly recommend all customers upgrade the add-in to version 3.0.",[1414,12124,12125],{},"This will ensure that you are using the latest version of the add-in, and are able to take advantage of the newest updates and features.",[1414,12127,12128],{},"As part of this process you will be asked to grant admin consent to two new permissions (\"Maintain access to data you have given it access to\" and \"Sign in and read user profile\"). This does not grant Signature 365 any additional access to data but is required for NAA to work.",[1414,12130,12131],{},[1688,12132,12133],{"href":761},"Updating the Signature 365 modern add-in: Signature 365 Help Center",[1414,12135,12136,12137],{},"*",[1563,12138,12139],{},"*Continue using the current add-in version by manually granting new required permissions**",[1414,12141,12142],{},"You will need to manually grant admin consent to two new permissions (\"Maintain access to data you have given it access to\" and \"Sign in and read user profile\"). This does not grant Signature 365 any additional access to data but is required for NAA to work.",[1414,12144,12145],{},"This process must be performed by a Global Admin or a user with the permission to grant the admin consent required within Microsoft 365.",[1414,12147,12148],{},[1688,12149,12152],{"href":12150,"rel":12151},"https:\u002F\u002Flogin.microsoftonline.com\u002Forganizations\u002Fv2.0\u002Fadminconsent?client_id=fc924a77-36ad-45b7-800a-b6b42eef161f&scope=openid%20profile%20offline_access%20user.read&redirect_uri=https%3A%2F%2Foutlook.signature365.com%2Fadmin-consent.html",[1692],"Complete manual consent for your existing add-in",[1414,12154,12155],{},"You can then upgrade to version 3.0 at a point to suit your company.",[1414,12157,12158],{},[1563,12159,12114],{},[3845,12161,12162],{},"This method is only supported by Microsoft until June 2025.",[1414,12164,12165],{},"For customers that are not able to perform either of the above options, Microsoft allows the ability to re-enable legacy tokens using Powershell. Please follow the steps in the article below if you wish to use this method.",[1414,12167,12168],{},[1688,12169,12170],{"href":725},"Signature 365 - Enable legacy Exchange Online tokens",{"title":1400,"searchDepth":1401,"depth":1401,"links":12172},[],"Learn how Exchange legacy token deprecation affects Signature 365 and choose between upgrading to NAA, granting permissions, or re-enabling tokens.",{},{"title":798,"description":12173},"dIOnsKdV80eAUs2Ojl-5gC3STAGlcAiUqbaVLtN5AkI",{"id":12178,"title":802,"access":1395,"body":12179,"description":12233,"extension":1404,"featuredInSearchOrder":19,"meta":12234,"navigation":19,"path":803,"seo":12235,"stem":804,"tags":19,"__hash__":12236},"docs\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Foutlook-add-in-is-not-adding-default-signatures-to-email.md",{"type":1397,"value":12180,"toc":12228},[12181,12183,12186,12188,12191,12201,12211,12217,12219,12222],[1421,12182,1635],{"id":1634},[1414,12184,12185],{},"The Signature 365 add-in for Outlook is installed, and configured to add signatures to email, but it is not adding default signatures into email as expected when using Outlook on Windows.",[1421,12187,1642],{"id":1641},[1414,12189,12190],{},"Outlook must be version 2104 build 13929.20296 or later for this feature to work.",[1414,12192,12193,12194,12196,12197,12200],{},"To see your current version of Outlook, select the ",[1563,12195,6658],{}," menu, then in the backstage select the ",[1563,12198,12199],{},"Office Account"," menu.",[1414,12202,12203,12204,12207,12208,1804],{},"The Outlook version is shown in the ",[1563,12205,12206],{},"About Outlook"," section under ",[1563,12209,12210],{},"Production Information",[1414,12212,12213],{},[2360,12214],{"alt":12215,"src":12216},"Outlook Office Account backstage showing version and build number under Product Information","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Foutlook-add-in-is-not-adding-default-signatures-to-email\u002Foutlook-office-account-version-info.png",[1421,12218,1649],{"id":1648},[1414,12220,12221],{},"Update Outlook to version 2104 build 13929.20296 or later.",[1414,12223,12224,12225,1694],{},"See ",[1688,12226,12227],{"href":992},"system requirements",{"title":1400,"searchDepth":1401,"depth":1401,"links":12229},[12230,12231,12232],{"id":1634,"depth":1401,"text":1635},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649},"Fix Outlook on Windows not auto-inserting Signature 365 default signatures by updating to the required Outlook build.",{},{"title":802,"description":12233},"XA_vPNK4C5pFS9qCj4P5AJPeKiQSiGqD-2_sD5rSCtc",{"id":12238,"title":806,"access":1395,"body":12239,"description":12298,"extension":1404,"featuredInSearchOrder":19,"meta":12299,"navigation":19,"path":807,"seo":12300,"stem":808,"tags":19,"__hash__":12301},"docs\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Foutlook-add-in-is-not-being-deployed-to-users-as-expected.md",{"type":1397,"value":12240,"toc":12290},[12241,12243,12246,12248,12251,12254,12262,12264,12267,12275,12278,12281,12284,12287],[1421,12242,1635],{"id":1634},[1414,12244,12245],{},"The Outlook add-in has been deployed in the Microsoft 365 Admin center, but it is not being deployed to users as expected.",[1421,12247,1642],{"id":1641},[1414,12249,12250],{},"The add-in deployment process is completely controlled by Microsoft 365, and Symprex cannot influence this in any way.",[1414,12252,12253],{},"Common reasons for this issue are:",[1775,12255,12256,12259],{},[1778,12257,12258],{},"It may take up to 72 hours before the add-in is available to all users",[1778,12260,12261],{},"When deploying to specific groups users in nested groups will not be included",[1421,12263,1649],{"id":1648},[1414,12265,12266],{},"The common solutions to this issue are:",[1775,12268,12269,12272],{},[1778,12270,12271],{},"Allow time for the add-in to be deployed",[1778,12273,12274],{},"When deploying to specific groups make sure all users are direct members",[5609,12276,12271],{"id":12277},"allow-time-for-the-add-in-to-be-deployed",[1414,12279,12280],{},"Microsoft 365 may take up to 72 hours to deploy the add-in to all users.",[5609,12282,12274],{"id":12283},"when-deploying-to-specific-groups-make-sure-all-users-are-direct-members",[1414,12285,12286],{},"When deploying to specific groups, Microsoft 365 will only deploy to users that direct members. Users that are members of any nested groups will not be included.",[1414,12288,12289],{},"You must either change the memberships of the specific groups you deploy the add-in to or use different groups to deploy the add-in to.",{"title":1400,"searchDepth":1401,"depth":1401,"links":12291},[12292,12293,12294],{"id":1634,"depth":1401,"text":1635},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649,"children":12295},[12296,12297],{"id":12277,"depth":5673,"text":12271},{"id":12283,"depth":5673,"text":12274},"Troubleshoot delayed or missing Signature 365 Outlook add-in deployment in Microsoft 365, including wait times and direct group membership.",{},{"title":806,"description":12298},"uq4VSKGTlFKenH10H5sS30KV6t7Xwhqie_K-Dhi_q7A",{"id":12303,"title":810,"access":1395,"body":12304,"description":12379,"extension":1404,"featuredInSearchOrder":19,"meta":12380,"navigation":19,"path":811,"seo":12381,"stem":812,"tags":19,"__hash__":12382},"docs\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Foutlook-add-in-opening-the-outlook-devtools-debug-window.md",{"type":1397,"value":12305,"toc":12376},[12306,12308,12311,12314,12317,12321,12332,12336,12347,12350,12357,12360,12367,12370,12373],[1421,12307,3840],{"id":3839},[1414,12309,12310],{},"The Symprex support team may ask you to obtain console logs from the Signature 365 add-in - to do this you may need to open the Outlook devtools window.",[1414,12312,12313],{},"The methods for accessing these differ slightly based on the Outlook version you are currently using, and cannot currently be used for the mobile add-in.",[1414,12315,12316],{},"Follow the steps below to access this:",[2681,12318,12320],{"id":12319},"using-new-outlook","Using New Outlook",[1775,12322,12323,12326],{},[1778,12324,12325],{},"Open the run command",[1778,12327,2555,12328,12331],{},[1563,12329,12330],{},"olk.exe \u002Fdev"," to start Outlook in dev mode",[2681,12333,12335],{"id":12334},"using-owa-or-classic-outlook","Using OWA or Classic Outlook",[1775,12337,12338,12341,12344],{},[1778,12339,12340],{},"Open the Signature 365 add-in",[1778,12342,12343],{},"Click the (?) Help link to display the help information",[1778,12345,12346],{},"Press Ctrl+Shift+I on the keyboard",[1414,12348,12349],{},"For both methods following screen will open - you may be asked if you wish to open Devtools beforehand by Outlook.",[1414,12351,12352],{},[2360,12353],{"alt":12354,"src":12355,"style":12356},"Outlook DevTools debug window opened for the Signature 365 add-in","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Foutlook-add-in-opening-the-outlook-devtools-debug-window\u002Foutlook-devtools-debug-window.png","width: 519px;",[1414,12358,12359],{},"The 5 icons in the menu bar allow you to select various output displays:",[1414,12361,12362],{},[2360,12363],{"alt":12364,"src":12365,"style":12366},"DevTools menu bar showing Elements, Console, Sources, Network and other tab icons","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Foutlook-add-in-opening-the-outlook-devtools-debug-window\u002Fdevtools-menu-bar-icons.png","width: 625px;",[1414,12368,12369],{},"From the left, these are:",[1414,12371,12372],{},"Elements, Console, Sources, Network, Performance, Memory, Application",[1414,12374,12375],{},"The support team will detail additional steps and which tab information is required from - they will refer to one of the tabs above.",{"title":1400,"searchDepth":1401,"depth":1401,"links":12377},[12378],{"id":3839,"depth":1401,"text":3840},"Open the Outlook devtools window in New Outlook, classic Outlook, or OWA to capture Signature 365 add-in console logs.",{},{"title":810,"description":12379},"eJbKkDCIfclzQPHwEads2psRTzYW1RuKW7hUQ8OBOl8",{"id":12384,"title":814,"access":1395,"body":12385,"description":12576,"extension":1404,"featuredInSearchOrder":19,"meta":12577,"navigation":19,"path":815,"seo":12578,"stem":816,"tags":19,"__hash__":12579},"docs\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Foutlook-classic-wrong-character-when-inserting.md",{"type":1397,"value":12386,"toc":12568},[12387,12391,12401,12404,12418,12421,12423,12425,12428,12431,12434,12447,12450,12452,12455,12458,12462,12525,12527,12531,12534,12545,12547,12551,12565],[1421,12388,12390],{"id":12389},"overview","Overview",[1414,12392,12393,12394,12397,12398,1804],{},"In some environments, users may notice that certain characters are replaced with a ",[1438,12395,12396],{},"?"," when inserting a signature using the ",[1563,12399,12400],{},"Signature 365 Outlook add-in",[1414,12402,12403],{},"This typically affects:",[1775,12405,12406,12409,12412,12415],{},[1778,12407,12408],{},"Accented characters (e.g. é, ü, ñ)",[1778,12410,12411],{},"Non-English characters",[1778,12413,12414],{},"Special symbols",[1778,12416,12417],{},"Certain UTF-8 characters used in marketing campaigns",[1414,12419,12420],{},"This behaviour is not caused by Signature 365 itself, and occurs due to an encoding setting within Microsoft Outlook.",[8710,12422],{},[1421,12424,9113],{"id":6340},[1414,12426,12427],{},"Microsoft Outlook can automatically select the email encoding format when composing messages.",[1414,12429,12430],{},"In some versions or update channels, Outlook may default to a Western European (ISO) encoding format instead of UTF-8.",[1414,12432,12433],{},"When this happens:",[1775,12435,12436,12439,12444],{},[1778,12437,12438],{},"Outlook cannot represent certain Unicode characters",[1778,12440,12441,12442],{},"Unsupported characters are replaced with a ",[1438,12443,12396],{},[1778,12445,12446],{},"The signature content appears altered after insertion",[1414,12448,12449],{},"Signature 365 signatures are fully Unicode compatible and designed to render correctly when UTF-8 encoding is used.",[8710,12451],{},[1421,12453,12454],{"id":6347},"Resolution",[1414,12456,12457],{},"To resolve the issue, disable automatic encoding selection in Outlook and explicitly set the encoding to UTF-8.",[2681,12459,12461],{"id":12460},"steps-classic-outlook-for-windows","Steps (Classic Outlook for Windows)",[2114,12463,12464,12468,12472,12477,12481,12493,12503,12517,12522],{},[1778,12465,2118,12466],{},[1563,12467,10766],{},[1778,12469,3892,12470],{},[1563,12471,6658],{},[1778,12473,12474,12475],{},"Choose ",[1563,12476,6755],{},[1778,12478,10143,12479],{},[1563,12480,8085],{},[1778,12482,12483,12484,12487,12488],{},"Scroll to the ",[1563,12485,12486],{},"International options"," section\n",[2360,12489],{"alt":12490,"src":12491,"style":12492},"Outlook Advanced options showing International options with encoding settings","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Foutlook-classic-wrong-character-when-inserting\u002Foutlook-advanced-international-options.png","width: 670px;",[1778,12494,12495,12496],{},"Uncheck:",[1775,12497,12498],{},[1778,12499,12500],{},[1563,12501,12502],{},"Automatically select encoding for outgoing messages",[1778,12504,12505,12506],{},"Set:",[1775,12507,12508],{},[1778,12509,12510,12513,12514],{},[1563,12511,12512],{},"Preferred encoding for outgoing messages"," to ",[1563,12515,12516],{},"Unicode (UTF-8)",[1778,12518,3669,12519],{},[1563,12520,12521],{},"OK",[1778,12523,12524],{},"Restart Outlook",[8710,12526],{},[5609,12528,12530],{"id":12529},"after-applying-the-fix","After applying the fix",[1414,12532,12533],{},"Once UTF-8 encoding is set:",[1775,12535,12536,12539,12542],{},[1778,12537,12538],{},"Signatures will insert correctly",[1778,12540,12541],{},"Special characters will render as designed",[1778,12543,12544],{},"No further changes are required within Signature 365",[8710,12546],{},[5609,12548,12550],{"id":12549},"additional-notes","Additional Notes",[1775,12552,12553,12556,12559,12562],{},[1778,12554,12555],{},"This issue only affects environments where Outlook’s encoding has been changed or defaults to ISO",[1778,12557,12558],{},"It does not affect Outlook on the web or New Outlook",[1778,12560,12561],{},"It is not related to Microsoft 365 tenant configuration",[1778,12563,12564],{},"No changes are required within the Signature 365 portal",[1414,12566,12567],{},"If the issue persists after applying the steps above, please contact Symprex Support with screenshots of the Outlook encoding settings.",{"title":1400,"searchDepth":1401,"depth":1401,"links":12569},[12570,12571,12572],{"id":12389,"depth":1401,"text":12390},{"id":6340,"depth":1401,"text":9113},{"id":6347,"depth":1401,"text":12454,"children":12573},[12574,12575],{"id":12529,"depth":5673,"text":12530},{"id":12549,"depth":5673,"text":12550},"Fix Outlook Classic replacing accented or special characters with question marks when inserting Signature 365 signatures.",{},{"title":814,"description":12576},"u_6km3YaDN6SZt6gT6MZ3LAKsQsBOXrsVwty-Pb8sms",{"id":12581,"title":818,"access":1395,"body":12582,"description":12633,"extension":1404,"featuredInSearchOrder":19,"meta":12634,"navigation":19,"path":819,"seo":12635,"stem":820,"tags":19,"__hash__":12636},"docs\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Foutlook-desktop-images-appear-as-attachments-when-email-is-saved-as-draft.md",{"type":1397,"value":12583,"toc":12628},[12584,12586,12589,12592,12595,12597,12600,12603,12606,12608,12611,12618,12623],[1421,12585,3840],{"id":3839},[1414,12587,12588],{},"In the Outlook desktop client, you notice that when an email is saved as a draft an image in the signature is now shown as an attachment, not in the body of the email.",[1414,12590,12591],{},"This occurs each time the email is saved to draft until all signature images are displayed as attachments.",[1429,12593,12594],{},"This issue can also in rare cases affect emails that are not saved as draft.",[1421,12596,1642],{"id":1641},[1414,12598,12599],{},"Embedded images inserted into an email signature are attachments, but Outlook is designed to display these attachments as in-line images in the body of the email.",[1414,12601,12602],{},"An issue exists in Outlook that affects email saved to the drafts folder, where the image is no longer displayed in-line and is displayed as a normal attachment. This issue has been reported to Microsoft and confirmed as a bug.",[1414,12604,12605],{},"Microsoft have confirmed that this bug will be fixed with an upcoming (as of August 2023) update to Office 365, Symprex are tracking all customers that report this problem and will update when the exact build version is released by Microsoft.",[1421,12607,1649],{"id":1648},[1414,12609,12610],{},"It is possible to work around this issue by enabling hotlinking of images in your signatures - additional information on this is linked below. This resolves the issue as the image is no longer an attachment to the email.",[1414,12612,12613,12614,12617],{},"If you would like to enable this feature for your tenant, please email the ",[1688,12615,12616],{"href":3131},"Signature 365 Support"," team.",[1414,12619,12620],{},[1688,12621,12622],{"href":1303},"Using hotlinked vs embedded images in Outlook : Signature 365 Help Center",[1414,12624,12625],{},[1688,12626,12627],{"href":1287},"Configuring your Signature 365 Tenant to use hotlinked images : Signature 365 Help Center",{"title":1400,"searchDepth":1401,"depth":1401,"links":12629},[12630,12631,12632],{"id":3839,"depth":1401,"text":3840},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649},"Understand the Outlook desktop draft bug that shows embedded signature images as attachments and Microsoft's pending fix.",{},{"title":818,"description":12633},"m3ZlWZg2qHUqHrvBmJd0mrrl_syh3p922FAizmEVA6E",{"id":12638,"title":822,"access":1395,"body":12639,"description":12676,"extension":1404,"featuredInSearchOrder":19,"meta":12677,"navigation":19,"path":823,"seo":12678,"stem":824,"tags":19,"__hash__":12679},"docs\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fsignature-365-agent-authentication-script-error.md",{"type":1397,"value":12640,"toc":12671},[12641,12643,12646,12652,12654,12657,12659,12662,12665],[1421,12642,3840],{"id":3839},[1414,12644,12645],{},"When attempting to use the Signature 365 agent to retrieve signatures, you see the following error message:",[1414,12647,12648],{},[2360,12649],{"alt":12650,"src":12651},"Signature 365 agent showing authentication script error message","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fsignature-365-agent-authentication-script-error\u002Fagent-authentication-script-error.png",[1421,12653,1642],{"id":1641},[1414,12655,12656],{},"Microsoft has recently made changes to the custom branding function within Office 365, which means this is no longer compatible with the default IE11 browser used by Microsoft's internal authentication components.",[1421,12658,1649],{"id":1648},[1414,12660,12661],{},"Symprex has introduced an option with the agent to use the system browser of the OS to allow authentication.",[1414,12663,12664],{},"The following registry setting will need to be configured to use the system browser:",[1432,12666,12669],{"className":12667,"code":12668,"language":1457,"meta":1400},[1455],"Path: HKEY_CURRENT_USER\\SOFTWARE\\Symprex\\Signature 365 Agent\n\nType: String\nName: Use System Browser\nValue: True\n",[1438,12670,12668],{"__ignoreMap":1400},{"title":1400,"searchDepth":1401,"depth":1401,"links":12672},[12673,12674,12675],{"id":3839,"depth":1401,"text":3840},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649},"Fix Signature 365 agent authentication script errors by switching authentication to the system browser with the required registry setting.",{},{"title":822,"description":12676},"-1L7GNSW8kT6koUJI89ZL1HXxxsM9NIVWkjyXYMV668",{"id":12681,"title":826,"access":1395,"body":12682,"description":12749,"extension":1404,"featuredInSearchOrder":19,"meta":12750,"navigation":19,"path":827,"seo":12751,"stem":828,"tags":19,"__hash__":12752},"docs\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fsignature-365-classic-agent-cannot-support-microsoft-one-outlook.md",{"type":1397,"value":12683,"toc":12744},[12684,12686,12688,12690,12692,12694,12696,12699,12702,12704,12707,12710,12712,12716,12721,12725,12727,12732,12734],[1421,12685,2613],{"id":2612},[1414,12687,2616],{},[1414,12689,2619],{},[1414,12691,2622],{},[1429,12693,2625],{},[1421,12695,9113],{"id":6340},[1414,12697,12698],{},"The new version of Outlook now uses roaming signatures for user's signatures, storing these on Office 365. As signatures are no longer stored locally on the machine, the classic agent is unable to set signatures if you are using the updated version of Outlook 365.",[1414,12700,12701],{},"The new version of Outlook 365 also prevents the use of COM addins, although this feature does not affect the classic agent.",[1421,12703,1649],{"id":1648},[1414,12705,12706],{},"Currently, the only solution to apply signatures for Outlook 365 installations once the application is forced to update by Microsoft is to use the Signature 365 Modern Add-in. Microsoft have currently given no indication with regard to a rollout date for the updated version of Office 365.",[1414,12708,12709],{},"Before the updated version is released, it is possible to use either the Office Deployment Tool or Group Policy to define a version for your Office 365 clients to update to.",[1429,12711,2644],{},[1414,12713,2647,12714,2651],{},[1563,12715,2650],{},[1414,12717,12718],{},[1688,12719,2658],{"href":2656,"rel":12720},[1692],[1414,12722,2661,12723,2665],{},[1563,12724,2664],{},[1414,12726,2668],{},[1414,12728,12729],{},[1688,12730,2673],{"href":2673,"rel":12731},[1692],[1414,12733,2677],{},[1429,12735,12736,12738,12740,12742],{},[2681,12737,2684],{"id":2683},[1414,12739,2687],{},[1414,12741,2690],{},[1414,12743,2693],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":12745},[12746,12747,12748],{"id":2612,"depth":1401,"text":2613},{"id":6340,"depth":1401,"text":9113},{"id":1648,"depth":1401,"text":1649},"Learn why the Signature 365 Classic Agent cannot work with Microsoft's new Outlook and how to block the switch.",{},{"title":826,"description":12749},"NlNmySoiI5b-fKZ8twh4kPYSb5hj5doWrSE7lwgmCeo",{"id":12754,"title":830,"access":1395,"body":12755,"description":12788,"extension":1404,"featuredInSearchOrder":19,"meta":12789,"navigation":19,"path":831,"seo":12790,"stem":832,"tags":19,"__hash__":12791},"docs\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fsignature-365-outlook-add-in-is-removed-after-log-out.md",{"type":1397,"value":12756,"toc":12784},[12757,12759,12762,12764,12767,12770,12778,12781],[1421,12758,3840],{"id":3839},[1414,12760,12761],{},"When logging out and back into a Windows device, the Signature 365 Outlook add-in is removed. Waiting a short period and closing and reopening Outlook causes the add-in to load correctly.",[1421,12763,1649],{"id":1648},[1414,12765,12766],{},"This behaviour is usually seen on RDS \u002F Citrix servers, or devices \u002F domains utilizing roaming profiles.",[1414,12768,12769],{},"Ensure that the following folder and its contents are not being removed when the user logs off the device:",[1775,12771,12772,12775],{},[1778,12773,12774],{},"%LOCALAPPDATA%\\Microsoft\\Office\\16.0\\Wef",[1778,12776,12777],{},"%LOCALAPPDATA%\\Microsoft\\Outlook\\HubAppFileCache",[1414,12779,12780],{},"When the contents of this folder are removed, Outlook must determine that the add-in is required, download the add-in data from Microsoft servers, and then install the add-in and display the menu button.",[1414,12782,12783],{},"The resulting delay prevents the add-in from loading until completed and requires restarting Outlook.",{"title":1400,"searchDepth":1401,"depth":1401,"links":12785},[12786,12787],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Prevent the Signature 365 Outlook add-in disappearing after log out by preserving Outlook cache folders on roaming-profile environments.",{},{"title":830,"description":12788},"sVyzJNWkEELF7u_C_4vhx5V2EbC6Q5WCm0AJmENjmnI",{"id":12793,"title":834,"access":1395,"body":12794,"description":12835,"extension":1404,"featuredInSearchOrder":19,"meta":12836,"navigation":19,"path":835,"seo":12837,"stem":836,"tags":19,"__hash__":12838},"docs\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fsignature-images-appear-as-attachments-in-web-mail-services.md",{"type":1397,"value":12795,"toc":12831},[12796,12798,12801,12803,12806,12809,12812,12816,12820],[1421,12797,1635],{"id":1634},[1414,12799,12800],{},"When received by some web mail applications such as Gmail and Yahoo Mail, inline embedded images in signatures are displayed as attachments to the email, and are not part of a signature.",[1421,12802,1642],{"id":1641},[1414,12804,12805],{},"There are a number of known issues \u002F reasons for embedded images to display as attachments in web-based email clients. If you encounter this issue, please check that the signature images display correctly whilst using the Outlook desktop client, OWA or the Outlook app on iOS \u002F android devices.",[1414,12807,12808],{},"Due to the various methods that mail clients use to display or attach images included in emails, we are unable to troubleshoot this problem when it occurs with an external webmail service.",[1414,12810,12811],{},"Signature 365 is able to be configured to hotlink images in signatures, however this feature must be requested by the support team. The articles below detail the pros and cons of this method, and how to request this is enabled.",[1414,12813,12814],{},[1688,12815,12627],{"href":1287},[1414,12817,12818],{},[1688,12819,12622],{"href":1303},[1414,12821,12822,12823,12825,12826],{},"If you experience an issue where this problem is also experienced in a desktop app or Outlook mobile client, please raise a ticket with the Support team by emailing ",[1688,12824,3132],{"href":3131},", or by using ",[1688,12827,12830],{"href":12828,"rel":12829},"http:\u002F\u002Fwww.symprex.com\u002Fsupport\u002F",[1692],"www.symprex.com\u002Fsupport\u002F",{"title":1400,"searchDepth":1401,"depth":1401,"links":12832},[12833,12834],{"id":1634,"depth":1401,"text":1635},{"id":1641,"depth":1401,"text":1642},"Understand why Gmail and other webmail services show embedded signature images as attachments, and when to consider hotlinked images.",{},{"title":834,"description":12835},"PTpP9dN3KrxQ_dWaEnXp-fpCZr3kfOe1UVhmYEJ7-go",{"id":12840,"title":838,"access":1395,"body":12841,"description":13092,"extension":1404,"featuredInSearchOrder":19,"meta":13093,"navigation":19,"path":839,"seo":13094,"stem":840,"tags":19,"__hash__":13095},"docs\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fsupported-outlook-versions-for-signature-365-client-signatures.md",{"type":1397,"value":12842,"toc":13086},[12843,12845,12848,12850,12853,12858,12862,13038,13046,13049,13052,13055,13062,13065,13068,13076,13080],[1421,12844,1635],{"id":1634},[1414,12846,12847],{},"You wish to understand which functions of Signature 365 client-side signatures are supported in your version of Microsoft Outlook.",[1421,12849,1649],{"id":1648},[1414,12851,12852],{},"The tables below list the supported versions of Outlook for Windows and supported features of the Outlook modern add-in and Classic Agent.",[1414,12854,12855,12856,1804],{},"Version requirements for Outlook can be found in ",[1688,12857,991],{"href":992},[1421,12859,12861],{"id":12860},"outlook-modern-add-in","Outlook Modern Add-in",[1942,12863,12864,12882],{},[12865,12866,12867],"thead",{},[1949,12868,12869,12873,12876,12879],{},[12870,12871,12872],"th",{},"Outlook \u002F Office version",[12870,12874,12875],{},"Support for Modern Add-in",[12870,12877,12878],{},"Limitations",[12870,12880,12881],{},"Comments",[1946,12883,12884,12897,12909,12921,12932,12944,12957,12968,12980,12991,13002,13012,13026],{},[1949,12885,12886,12889,12891,12894],{},[1952,12887,12888],{},"Office 365 (All SKU's)",[1952,12890,3981],{},[1952,12892,12893],{},"-",[1952,12895,12896],{},"(1)",[1949,12898,12899,12902,12904,12906],{},[1952,12900,12901],{},"Outlook on the Web",[1952,12903,3981],{},[1952,12905,12893],{},[1952,12907,12908],{},"(2)",[1949,12910,12911,12914,12916,12919],{},[1952,12912,12913],{},"Outlook App for Android",[1952,12915,3981],{},[1952,12917,12918],{},"(3)",[1952,12920],{},[1949,12922,12923,12926,12928,12930],{},[1952,12924,12925],{},"Outlook App for iOS",[1952,12927,3981],{},[1952,12929,12918],{},[1952,12931],{},[1949,12933,12934,12937,12939,12941],{},[1952,12935,12936],{},"Microsoft Office for Mac",[1952,12938,3981],{},[1952,12940,12893],{},[1952,12942,12943],{},"(4)",[1949,12945,12946,12949,12952,12955],{},[1952,12947,12948],{},"Office Pro \u002F Pro Plus Retail (2021 2024)",[1952,12950,12951],{},"Partial",[1952,12953,12954],{},"(5)",[1952,12956],{},[1949,12958,12959,12962,12964,12966],{},[1952,12960,12961],{},"Office Standard (2021 \u002F 2024)",[1952,12963,12951],{},[1952,12965,12954],{},[1952,12967],{},[1949,12969,12970,12973,12975,12977],{},[1952,12971,12972],{},"Office VLSC versions (2021 \u002F 2024)",[1952,12974,12951],{},[1952,12976,12954],{},[1952,12978,12979],{},"(6)",[1949,12981,12982,12985,12987,12989],{},[1952,12983,12984],{},"Office Home & Business (2021 \u002F 2024)",[1952,12986,12951],{},[1952,12988,12954],{},[1952,12990,12979],{},[1949,12992,12993,12996,12998,13000],{},[1952,12994,12995],{},"Office Home & Student (2021 \u002F 2024)",[1952,12997,12951],{},[1952,12999,12979],{},[1952,13001,12979],{},[1949,13003,13004,13006,13008,13010],{},[1952,13005],{},[1952,13007],{},[1952,13009],{},[1952,13011],{},[1949,13013,13014,13017,13020,13023],{},[1952,13015,13016],{},"\"Microsoft Store\" Office versions",[1952,13018,13019],{},"No",[1952,13021,13022],{},"Not supported",[1952,13024,13025],{},"Non 365 versions purchased from the windows store app are not supported",[1949,13027,13028,13031,13033,13035],{},[1952,13029,13030],{},"Microsoft Office 2016 \u002F 2019",[1952,13032,13019],{},[1952,13034,13022],{},[1952,13036,13037],{},"Cannot be supported due to the requirement for NAA authenication (7)",[1414,13039,13040,13041],{},"(1) Requires a Microsoft supported version of Outlook, please see the following Microsoft article for supported Office versions - ",[1688,13042,13045],{"href":13043,"rel":13044},"https:\u002F\u002Flearn.microsoft.com\u002Fen-us\u002Fofficeupdates\u002Fupdate-history-microsoft365-apps-by-date#supported-versions",[1692],"Microsoft 365 supported versions",[1414,13047,13048],{},"(2) Supported browsers: Google Chrome, Microsoft Chromium Edge, Mozilla Firefox, Apple Safari on Mac.",[1414,13050,13051],{},"(3) Outlook Mobile only supports automatically inserting signatures. The task pane for choosing signatures, changing settings and user data is not supported.",[1414,13053,13054],{},"() Requires Outlook New UI and version 16.92 or later of Office for Mac.",[1414,13056,13057],{},[1688,13058,13061],{"href":13059,"rel":13060},"https:\u002F\u002Fsupport.microsoft.com\u002Fen-gb\u002Foffice\u002Foutlook-for-mac-6283be54-e74d-434e-babb-b70cefc77439",[1692],"Outlook for Mac - Microsoft Support",[1414,13063,13064],{},"(5) Server-side signatures with signature preview and sent-items update fully supported.",[1414,13066,13067],{},"(6) Auto insertion of signatures is not supported on non-Office 365 licenced versions of Outlook. Signature must be selected by user to insert. Add-in must be installed via custom XML",[1414,13069,13070,13071,10702],{},"(7) Please see ",[1688,13072,13075],{"href":13073,"rel":13074},"https:\u002F\u002Fdevblogs.microsoft.com\u002Fmicrosoft365dev\u002Fnew-nested-app-authentication-for-office-add-ins-legacy-exchange-tokens-off-by-default-in-october-2024\u002F",[1692],"New Nested App Authentication for Office Add-ins",[1421,13077,13079],{"id":13078},"outlook-classic-agent","Outlook Classic Agent",[1414,13081,13082,13083],{},"The Outlook classic agent is supported on all supported Outlook versions from 2016 onwards. Installation instructions, requirements and limitations for the Classic Add-in can be found in this article: ",[1688,13084,13085],{"href":741},"How to install the Outlook Classic Agent",{"title":1400,"searchDepth":1401,"depth":1401,"links":13087},[13088,13089,13090,13091],{"id":1634,"depth":1401,"text":1635},{"id":1648,"depth":1401,"text":1649},{"id":12860,"depth":1401,"text":12861},{"id":13078,"depth":1401,"text":13079},"Compare supported Outlook versions and features for the Signature 365 modern add-in and Classic Agent.",{},{"title":838,"description":13092},"fAezKGJ3nYTCPvJo_FPW-jTtpc1wQSrk5BaqEdqjkPI",{"id":13097,"title":842,"access":1395,"body":13098,"description":13285,"extension":1404,"featuredInSearchOrder":19,"meta":13286,"navigation":19,"path":843,"seo":13287,"stem":844,"tags":19,"__hash__":13288},"docs\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fusing-s-mime-with-outlook-mobile.md",{"type":1397,"value":13099,"toc":13277},[13100,13102,13105,13111,13113,13116,13118,13121,13124,13128,13135,13138,13194,13198,13201,13260,13263,13269,13272,13275],[1421,13101,3840],{"id":3839},[1414,13103,13104],{},"You wish to use S\u002FMIME encryption with Outlook mobile, but when attempting to enable signing or encryption using the same certificate as Outlook Desktop and OWA, you see the following error:",[1414,13106,13107],{},[2360,13108],{"alt":13109,"src":13110},"Outlook Mobile showing S\u002FMIME certificate error when enabling signing or encryption","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fusing-s-mime-with-outlook-mobile\u002Foutlook-mobile-smime-certificate-error.png",[1421,13112,1642],{"id":1641},[1414,13114,13115],{},"Unlike an on-premises Exchange server, Exchange online does not by default trust any publically or privately trusted root or intermediate CA's under which S\u002FMIME certificates are issued.",[1421,13117,1649],{"id":1648},[1414,13119,13120],{},"In order to allow this, we must import the appropriate CA trusts on your Office 365 environment.",[3845,13122,13123],{},"These instructions require knowledge of and the ability to export \u002F import certificates and access to Exchange online powershell.",[5609,13125,13127],{"id":13126},"generate-the-sst-serialized-certificate-store-file","Generate the SST (Serialized certificate store) file",[1429,13129,13130,13131,13134],{},"Please carefully select the CA's required to trust your S\u002FMIME certificates in your environment. We recommend ",[1563,13132,13133],{},"only"," selecting those for the CA's specifically required.",[1414,13136,13137],{},"It is required to select 2 or more certificates to export an SST file. We suggest selecting your S\u002FMIME certificate and a Trusted root certificate from a trusted certification provider such as Digicert or Verisign.",[1775,13139,13140,13143,13146,13154,13160,13174,13188,13191],{},[1778,13141,13142],{},"Open the run command and start certmgr.msc",[1778,13144,13145],{},"Move or copy any required Intermediate CAs from the Intermediate Certification Authorities folder to the Trusted Root Certification Authorities folder - SST export can only reference 1 folder",[1778,13147,13148,13149],{},"Select ‘Trusted Root Certification Authorities’, and select ‘Certificates’\n",[2360,13150],{"alt":13151,"src":13152,"style":13153},"Certificate Manager showing Trusted Root Certification Authorities with Certificates selected","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fusing-s-mime-with-outlook-mobile\u002Fcertmgr-trusted-root-certificates.png","width: 468px;",[1778,13155,13156,13157,13159],{},"Select the valid Root and Intermediate certificates for your S\u002FMIME certificate using Ctrl-Click. Ensure ",[1563,13158,13133],{}," non expired certificates are selected",[1778,13161,13162,13163,3731,13166,11993,13169,11999],{},"From the menu, select ",[1563,13164,13165],{},"Action",[1563,13167,13168],{},"Export",[2360,13170],{"alt":13171,"src":13172,"style":13173},"Certificate Manager Action menu with Export option selected","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fusing-s-mime-with-outlook-mobile\u002Fcertmgr-action-export-menu.png","width: 242px;",[1778,13175,3878,13176,13179,13180,13182,13183,11999],{},[1563,13177,13178],{},"SST"," option, then ",[1563,13181,3740],{},". This option will be unavailable if a single certificate is selected.\n**\n",[2360,13184],{"alt":13185,"src":13186,"style":13187},"Certificate Export Wizard showing SST file format option","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fusing-s-mime-with-outlook-mobile\u002Fcertmgr-export-sst-option.png","width: 375px;",[1778,13189,13190],{},"Name the SST and save to a location",[1778,13192,13193],{},"Complete the export",[5609,13195,13197],{"id":13196},"upload-the-sst-file-to-office-365","Upload the SST file to Office 365",[1414,13199,13200],{},"Now that you have the SST file, it needs to be configured within Office 365.",[1775,13202,13203,13215,13227,13242],{},[1778,13204,13205,13206],{},"Open Powershell and install the Azure AD V3 Powershell module if not installed:",[1432,13207,13209],{"className":1434,"code":13208,"language":1436,"meta":1400,"style":1400},"Install-Module -Name ExchangeOnlineManagement -force\n",[1438,13210,13211],{"__ignoreMap":1400},[1441,13212,13213],{"class":1443,"line":1444},[1441,13214,13208],{},[1778,13216,13217,13218],{},"Load the module with the following command:",[1432,13219,13221],{"className":1434,"code":13220,"language":1436,"meta":1400,"style":1400},"Import-Module ExchangeOnlineManagement\n",[1438,13222,13223],{"__ignoreMap":1400},[1441,13224,13225],{"class":1443,"line":1444},[1441,13226,13220],{},[1778,13228,13229,13230,13239,13241],{},"Connect to Exchange online with your admin account replacing the generic account below",[1432,13231,13233],{"className":1434,"code":13232,"language":1436,"meta":1400,"style":1400},"Connect-ExchangeOnline -UserPrincipalName user@domain.com\n",[1438,13234,13235],{"__ignoreMap":1400},[1441,13236,13237],{"class":1443,"line":1444},[1441,13238,13232],{},[10778,13240],{},"A browser will open requesting your authentication credentials.",[1778,13243,13244,13245],{},"Run the following command, replacing the sample SST filename and location with your own:",[1432,13246,13248],{"className":1434,"code":13247,"language":1436,"meta":1400,"style":1400},"Set-SmimeConfig -SMIMECertificateIssuingCA ([System.IO.File]::ReadAllBytes('C:\\My\nDocuments\\myvirtualcertcollection.sst'))\n",[1438,13249,13250,13255],{"__ignoreMap":1400},[1441,13251,13252],{"class":1443,"line":1444},[1441,13253,13254],{},"Set-SmimeConfig -SMIMECertificateIssuingCA ([System.IO.File]::ReadAllBytes('C:\\My\n",[1441,13256,13257],{"class":1443,"line":1401},[1441,13258,13259],{},"Documents\\myvirtualcertcollection.sst'))\n",[1414,13261,13262],{},"The command will complete with no feedback. If uploading a previously configured SST, you will see the following confirmation:",[1414,13264,13265],{},[2360,13266],{"alt":13267,"src":13268},"PowerShell output showing Set-SmimeConfig confirmation after uploading SST file","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fusing-s-mime-with-outlook-mobile\u002Fpowershell-set-smimeconfig-confirmation.png",[1414,13270,13271],{},"After successfully uploading the SST, you will need to wait apprximately 1 hour for they sync to be completed by Exchange.",[1414,13273,13274],{},"When using Outlook Mobile, your S\u002FMIME certificate will now be trusted.",[1613,13276,1615],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":13278},[13279,13280,13281],{"id":3839,"depth":1401,"text":3840},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649,"children":13282},[13283,13284],{"id":13126,"depth":5673,"text":13127},{"id":13196,"depth":5673,"text":13197},"Configure Outlook Mobile S\u002FMIME by importing trusted certificate authorities into Exchange Online and uploading an SST file.",{},{"title":842,"description":13285},"1LQ335qdQPyG2oKqUwtdHzpY-niKY_DXrKfUP4aLRoY",{"id":13290,"title":846,"access":1395,"body":13291,"description":13344,"extension":1404,"featuredInSearchOrder":19,"meta":13345,"navigation":19,"path":847,"seo":13346,"stem":848,"tags":19,"__hash__":13347},"docs\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fusing-the-aptos-font-in-signature-365.md",{"type":1397,"value":13292,"toc":13339},[13293,13295,13298,13300,13303,13305,13316,13319,13322,13329,13332],[1421,13294,3840],{"id":3839},[1414,13296,13297],{},"You wish to use the Aptos font introduced by Microsoft within your Signature 365 signatures, but the font does not render in a browser window.",[1421,13299,1642],{"id":1641},[1414,13301,13302],{},"Microsoft introduced the Aptos font as the default font for Office applications in 2024, however the font is not supported by default within web browsers, and by extension, Outlook Web Access.",[1421,13304,1649],{"id":1648},[1429,13306,13307,13313],{},[1414,13308,13309,13310,13312],{},"Please note, that the Aptos font ",[1563,13311,10126],{}," be installed on a device for this to render. Devices without the Aptos font installed will fallback to the Calibri default font.",[1414,13314,13315],{},"This must also be installed for the receiving party to render as the Aptos font.",[1414,13317,13318],{},"If you wish to use this font within your signature 365 signatures, you will need to install the Aptos font to your windows devices.",[1414,13320,13321],{},"Aptos can be downloaded from the following Microsoft link:",[1414,13323,13324],{},[1688,13325,13328],{"href":13326,"rel":13327},"https:\u002F\u002Fwww.microsoft.com\u002Fen-us\u002Fdownload\u002Fdetails.aspx?id=106087",[1692],"Download Microsoft Aptos font",[1414,13330,13331],{},"Once you have the font, the following article details how to install the font on your devices, it is also possible to deploy fonts to an organisation using GPO or powershell.",[1414,13333,13334],{},[1688,13335,13338],{"href":13336,"rel":13337},"https:\u002F\u002Fsupport.microsoft.com\u002Fen-gb\u002Foffice\u002Fadd-a-font-b7c5f17c-4426-4b53-967f-455339c564c1",[1692],"Add a font - Microsoft Support",{"title":1400,"searchDepth":1401,"depth":1401,"links":13340},[13341,13342,13343],{"id":3839,"depth":1401,"text":3840},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649},"Use Aptos in Signature 365 by installing the font on sending and receiving devices, despite browser and OWA limitations.",{},{"title":846,"description":13344},"VAGPUjJO4enIzJjvM23IuO0Ma5sulrEwA9EVf2DMFsQ",{"id":13349,"title":850,"access":1395,"body":13350,"description":13412,"extension":1404,"featuredInSearchOrder":19,"meta":13413,"navigation":19,"path":851,"seo":13414,"stem":852,"tags":19,"__hash__":13415},"docs\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fusing-the-outlook-mobile-add-in-in-gcc-environments.md",{"type":1397,"value":13351,"toc":13410},[13352,13355,13361,13364,13367,13375,13378,13387,13390,13399,13402,13408],[1414,13353,13354],{},"By default, Microsoft 365 GCC environments are configured to prevent the use of mobile add-ins and will prevent these from being loaded on a device even when deployed from the Microsoft 365 Integrated Apps portal.",[1414,13356,13357,13358,4695],{},"On Android devices, the add-ins option is not listed under the settings menu. On iOS devices, opening add-ins reports \"",[1563,13359,13360],{},"This account does not support Add-ins",[1414,13362,13363],{},"To resolve this, the Microsoft 365 tenant must be modified through Exchange Online Powershell to allow the use of Outlook Mobile add-ins.",[1414,13365,13366],{},"Connect to Exchange Online: and log in with a Global Administrator account:",[1432,13368,13369],{"className":1434,"code":9923,"language":1436,"meta":1400,"style":1400},[1438,13370,13371],{"__ignoreMap":1400},[1441,13372,13373],{"class":1443,"line":1444},[1441,13374,9923],{},[1414,13376,13377],{},"When connected, use the following command to disable add-ins on mobile devices:",[1432,13379,13381],{"className":1434,"code":13380,"language":1436,"meta":1400,"style":1400},"Set-OrganizationConfig -OutlookMobileGCCRestrictionsEnabled $false\n",[1438,13382,13383],{"__ignoreMap":1400},[1441,13384,13385],{"class":1443,"line":1444},[1441,13386,13380],{},[1414,13388,13389],{},"You can check this setting using the following command:",[1432,13391,13393],{"className":1434,"code":13392,"language":1436,"meta":1400,"style":1400},"Get-OrganizationConfig | fl OutlookMobileGCCRestrictionsEnabled\n",[1438,13394,13395],{"__ignoreMap":1400},[1441,13396,13397],{"class":1443,"line":1444},[1441,13398,13392],{},[1414,13400,13401],{},"Which will return the following when disabled:",[1414,13403,13404],{},[2360,13405],{"alt":13406,"src":13407},"PowerShell output showing OutlookMobileGCCRestrictionsEnabled set to False","\u002Fassets\u002Fsignature-365\u002Fclient-side\u002Ftroubleshooting\u002Fusing-the-outlook-mobile-add-in-in-gcc-environments\u002Fpowershell-gcc-restrictions-disabled.png",[1613,13409,1615],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":13411},[],"Enable the Outlook mobile add-in in Microsoft 365 GCC environments by changing the required Exchange Online PowerShell setting.",{},{"title":850,"description":13412},"rpiiFKJWgCBKw7VvGsdJONN7KWUwgNsgj0WVVxIWFgU",{"id":13417,"title":859,"access":1395,"body":13418,"description":13468,"extension":1404,"featuredInSearchOrder":19,"meta":13469,"navigation":19,"path":860,"seo":13470,"stem":861,"tags":19,"__hash__":13471},"docs\u002Fsignature-365\u002Ffrequently-asked-questions\u002Fapple-mail-application-replaces-images-with-when-replying.md",{"type":1397,"value":13419,"toc":13463},[13420,13422,13429,13431,13434,13437,13439,13442,13451,13457],[1421,13421,3840],{"id":3839},[1414,13423,13424,13425,13428],{},"You are seeing emails with embedded images in the signature where attached images are converted to ",[1438,13426,13427],{},"\u003Cimage001.png>"," or similar when the email is replied or forwarded from Apple Mail devices.",[1421,13430,9113],{"id":6340},[1414,13432,13433],{},"This issue is caused by a specific setting within Apple Mail, and can be resolved on the client Apple device.",[1429,13435,13436],{},"This behaviour is caused solely by the Apple Mail client, and cannot be influenced by the mail sender",[1421,13438,1649],{"id":1648},[1414,13440,13441],{},"The solution to this issue must be performed by the client apple device causing this issue, and can be changed by updating the following setting in Apple Mail.",[1414,13443,13444,3731,13446,3731,13448],{},[1563,13445,5543],{},[1563,13447,6664],{},[1563,13449,13450],{},"Include Attachments with Replies",[1414,13452,13453,13454,1804],{},"Update this setting to ",[1563,13455,13456],{},"Always",[1414,13458,13459,13460,1804],{},"By default the Apple Mail client defaults to include attachments ",[1563,13461,13462],{},"When Adding Recipients",{"title":1400,"searchDepth":1401,"depth":1401,"links":13464},[13465,13466,13467],{"id":3839,"depth":1401,"text":3840},{"id":6340,"depth":1401,"text":9113},{"id":1648,"depth":1401,"text":1649},"Why Apple Mail converts embedded signature images to attachments when replying or forwarding, and what that means for Signature 365 emails.",{},{"title":859,"description":13468},"iazzOfqFkMQRzuEQtDXUYDs-4gSgYwh0ZTdq1FUcwlw",{"id":13473,"title":863,"access":1395,"body":13474,"description":13634,"extension":1404,"featuredInSearchOrder":19,"meta":13635,"navigation":19,"path":864,"seo":13636,"stem":865,"tags":19,"__hash__":13637},"docs\u002Fsignature-365\u002Ffrequently-asked-questions\u002Fhow-to-capture-a-har-log-from-microsoft-edge-devtools.md",{"type":1397,"value":13475,"toc":13630},[13476,13479,13481,13485,13488,13490,13494,13499,13506,13511,13518,13523,13534,13537,13544,13546,13553,13558,13567,13569,13575,13577,13582,13585,13590,13599,13601,13608,13610,13613,13618,13621,13623],[1414,13477,13478],{},"Our support team may ask you to capture a HAR log from Edge devtools - this is typically used to help Microsoft diagnose backend issues with the Office 365 service. The HAR file records all network activity during the affected workflow and allows us to pass detailed diagnostic data to Microsoft for investigation.",[8710,13480],{},[5609,13482,13484],{"id":13483},"before-you-begin","Before you begin",[1414,13486,13487],{},"Make sure you have Microsoft Edge installed. These steps use Edge's built-in developer tools.",[8710,13489],{},[5609,13491,13493],{"id":13492},"steps","Steps",[1414,13495,13496],{},[1563,13497,13498],{},"1. Open the Microsoft 365 Admin Centre",[1414,13500,13501,13502,13505],{},"Navigate to ",[1563,13503,13504],{},"Settings > Integrated apps"," in the Microsoft 365 Admin Centre.",[1414,13507,13508],{},[1563,13509,13510],{},"2. Open Edge DevTools",[1414,13512,13513,13514,13517],{},"Press ",[1563,13515,13516],{},"Ctrl + Shift + I"," to open the DevTools panel. It will appear either docked to the side or bottom of your browser window.",[1414,13519,13520],{},[1563,13521,13522],{},"3. Clear existing logs",[1414,13524,13525,13526,13529,13530,13533],{},"Switch to the ",[1563,13527,13528],{},"Console"," tab and click the ",[1563,13531,13532],{},"? clear"," icon (highlighted below) to remove any existing output. This ensures the captured log only contains activity relevant to your session.",[1414,13535,13536],{},"_",[1414,13538,13539],{},[2360,13540],{"alt":13541,"src":13542,"style":13543},"Edge DevTools Console tab with the clear icon highlighted","\u002Fassets\u002Fsignature-365\u002Ffrequently-asked-questions\u002Fhow-to-capture-a-har-log-from-microsoft-edge-devtools\u002Fedge-devtools-console-tab-clear-icon.png","width: 495px;",[1414,13545,13536],{},[1414,13547,13548,13549,13552],{},"Then switch to the ",[1563,13550,13551],{},"Network"," tab and click the same clear icon there.",[1414,13554,13555],{},[1563,13556,13557],{},"4. Enable Preserve log",[1414,13559,5730,13560,13562,13563,13566],{},[1563,13561,13551],{}," tab, tick the ",[1563,13564,13565],{},"Preserve log"," checkbox (highlighted below). This prevents the log from being cleared when the page navigates, which is important for capturing the full failure sequence.",[1414,13568,13536],{},[1414,13570,13571],{},[2360,13572],{"alt":13573,"src":13574,"style":13543},"Edge DevTools Network tab with the Preserve log checkbox highlighted","\u002Fassets\u002Fsignature-365\u002Ffrequently-asked-questions\u002Fhow-to-capture-a-har-log-from-microsoft-edge-devtools\u002Fedge-devtools-network-preserve-log-checkbox.png",[1414,13576,13536],{},[1414,13578,13579],{},[1563,13580,13581],{},"5. Reproduce the failure",[1414,13583,13584],{},"Work through the process as normal, allowing it to fail as it would under normal circumstances. Do not close DevTools or navigate away before completing this step.",[1414,13586,13587],{},[1563,13588,13589],{},"6. Export the HAR file",[1414,13591,13592,13593,13529,13595,13598],{},"Once the failure has occurred, return to the ",[1563,13594,13551],{},[1563,13596,13597],{},"Export HAR"," button (the download icon, highlighted below).",[1414,13600,13536],{},[1414,13602,13603],{},[2360,13604],{"alt":13605,"src":13606,"style":13607},"Edge DevTools Network tab with the Export HAR download button highlighted","\u002Fassets\u002Fsignature-365\u002Ffrequently-asked-questions\u002Fhow-to-capture-a-har-log-from-microsoft-edge-devtools\u002Fedge-devtools-network-export-har-button.png","width: 496px;",[1414,13609,13536],{},[1414,13611,13612],{},"Save the file to a location you can easily find it.",[1414,13614,13615],{},[1563,13616,13617],{},"7. Send the file to support",[1414,13619,13620],{},"Reply to your open support ticket and attach the HAR file. Our team will forward it to Microsoft for investigation.",[8710,13622],{},[4659,13624,13625],{},[1414,13626,13627,13629],{},[1563,13628,1926],{}," HAR files can contain sensitive information including authentication tokens and session cookies. Only share HAR files with trusted parties such as our support team or Microsoft directly.",{"title":1400,"searchDepth":1401,"depth":1401,"links":13631},[13632,13633],{"id":13483,"depth":5673,"text":13484},{"id":13492,"depth":5673,"text":13493},"Capture a HAR log in Microsoft Edge DevTools to help support diagnose Signature 365 and Microsoft 365 backend issues.",{},{"title":863,"description":13634},"dZNp-TuPlExbiLRF77uW0Wru9gn0dPMI-K6AgWdAeL8",{"id":13639,"title":136,"access":1395,"body":13640,"description":13644,"extension":1404,"featuredInSearchOrder":13645,"meta":13646,"navigation":19,"path":854,"seo":13647,"stem":855,"tags":19,"__hash__":13648},"docs\u002Fsignature-365\u002Ffrequently-asked-questions\u002Findex.md",{"type":1397,"value":13641,"toc":13642},[],{"title":1400,"searchDepth":1401,"depth":1401,"links":13643},[],"Common questions and answers about Signature 365","4",{"icon":1750},{"title":136,"description":13644},"6Ns248aKEpvmjxaFZgI_ub4ekSG7U9WFf_kJqOv0_PU",{"id":13650,"title":867,"access":1395,"body":13651,"description":13841,"extension":1404,"featuredInSearchOrder":19,"meta":13842,"navigation":19,"path":868,"seo":13843,"stem":869,"tags":19,"__hash__":13844},"docs\u002Fsignature-365\u002Ffrequently-asked-questions\u002Foutlook-classic-agent-release-notes.md",{"type":1397,"value":13652,"toc":13839},[13653,13657,13665,13669,13674,13678,13692,13696,13701,13705,13716,13720,13731,13735,13743,13747,13755,13759,13767,13771,13776,13780,13785,13789,13794,13798,13806,13810,13830,13834],[2681,13654,13656],{"id":13655},"signature-365-agent-232-build-335-released-august-2-2025","Signature 365 Agent 2.3.2 build 335 released August 2, 2025",[1775,13658,13659,13662],{},[1778,13660,13661],{},"Update: Added support for new settings to set default signatures for all profiles and all accounts (#2532)",[1778,13663,13664],{},"Update: Updated to use latest API specifications (#2532)",[2681,13666,13668],{"id":13667},"signature-365-agent-231-build-334-released-february-2-2025","Signature 365 Agent 2.3.1 build 334 released February 2, 2025",[1775,13670,13671],{},[1778,13672,13673],{},"Update: Minor improvements to credentials code (#2520)",[2681,13675,13677],{"id":13676},"signature-365-agent-230-build-333-released-october-28-2024","Signature 365 Agent 2.3.0 build 333 released October 28, 2024",[1775,13679,13680,13683,13686,13689],{},[1778,13681,13682],{},"Update: Improved certificate code and handling (#2506)",[1778,13684,13685],{},"Update: Improved reporting if images fail to download (#2491)",[1778,13687,13688],{},"Fix: Authentication with custom domain branding generates a script error (#2498)",[1778,13690,13691],{},"Fix: Unexpected exception may occur when downloading images (#2473)",[2681,13693,13695],{"id":13694},"signature-365-agent-223-build-328-released-march-11-2024","Signature 365 Agent 2.2.3 build 328 released March 11, 2024",[1775,13697,13698],{},[1778,13699,13700],{},"Fix: Images may fail to download to local machine (#2425)",[2681,13702,13704],{"id":13703},"signature-365-agent-222-build-327-released-january-23-2024","Signature 365 Agent 2.2.2 build 327 released January 23, 2024",[1775,13706,13707,13710,13713],{},[1778,13708,13709],{},"Update: Better handle authentication token response errors (#2309)",[1778,13711,13712],{},"Update: Upgraded user interface controls to latest version (#2314)",[1778,13714,13715],{},"Update: Upgraded HTTPS client library (#2330)",[2681,13717,13719],{"id":13718},"signature-365-agent-221-build-318-released-may-1-2023","Signature 365 Agent 2.2.1 build 318 released May 1, 2023",[1775,13721,13722,13725,13728],{},[1778,13723,13724],{},"Update: Installer custom action assemblies are now digitally signed (#1787)",[1778,13726,13727],{},"Fix: Possible null reference exception when acquiring authentication token silently (#1715)",[1778,13729,13730],{},"Fix: Not using Windows proxy settings (#2067)",[2681,13732,13734],{"id":13733},"signature-365-agent-220-build-314-released-march-9-2023","Signature 365 Agent 2.2.0 build 314 released March 9, 2023",[1775,13736,13737,13740],{},[1778,13738,13739],{},"Update: Installer verifies .NET 4.7.2 or later is installed (#1558)",[1778,13741,13742],{},"Update: Status monitor shows details of any images that fail to download (#1005)",[2681,13744,13746],{"id":13745},"signature-365-agent-211-build-311-released-jan-4-2023","Signature 365 Agent 2.1.1 build 311 released Jan 4, 2023",[1775,13748,13749,13752],{},[1778,13750,13751],{},"Fix: Login prompt occurring again after having successfully authenticated previously (#1565)",[1778,13753,13754],{},"Fix: Login not working reliably on Remote Desktop Services and Citrix (#1565)",[2681,13756,13758],{"id":13757},"signature-365-agent-210-build-309-released-oct-18-2022","Signature 365 Agent 2.1.0 build 309 released Oct 18, 2022",[1775,13760,13761,13764],{},[1778,13762,13763],{},"Update: Improved support for Azure joined workstations (#1253)",[1778,13765,13766],{},"Fix: Browser errors during authentication when using third-party solutions such as Duo security (#1349)",[2681,13768,13770],{"id":13769},"signature-365-agent-203-build-303-released-apr-22-2022","Signature 365 Agent 2.0.3 build 303 released Apr 22, 2022",[1775,13772,13773],{},[1778,13774,13775],{},"Fix: Signature update may intermittently fail with authentication error (#1169)",[2681,13777,13779],{"id":13778},"signature-365-agent-202-build-300-released-apr-12-2022","Signature 365 Agent 2.0.2 build 300 released Apr 12, 2022",[1775,13781,13782],{},[1778,13783,13784],{},"Fix: No longer attempts WAM authentication on older operating systems where not supported (#1164)",[2681,13786,13788],{"id":13787},"signature-365-agent-201-build-297-released-feb-15-2022","Signature 365 Agent 2.0.1 build 297 released Feb 15, 2022",[1775,13790,13791],{},[1778,13792,13793],{},"Update: Remembers account in situations where user has multiple and must choose manually (#1072)",[2681,13795,13797],{"id":13796},"signature-365-agent-200-build-296-released-feb-8-2022","Signature 365 Agent 2.0.0 build 296 released Feb 8, 2022",[1775,13799,13800,13803],{},[1778,13801,13802],{},"Update: Built for .NET Framework 4.7.2 or later and this is now a system requirement (#988)",[1778,13804,13805],{},"Update: Added support for WAM authentication (#989)",[2681,13807,13809],{"id":13808},"signature-365-agent-103-build-291-released-dec-2-2021","Signature 365 Agent 1.0.3 build 291 released Dec 2, 2021",[1775,13811,13812,13815,13818,13821,13824,13827],{},[1778,13813,13814],{},"Fix: Removes \"Send Pictures With Document\" registry value to fix campaign tracking not working (#850)",[1778,13816,13817],{},"Fix: Removes read-only flag on existing signature files when disabling \"Prevent changes\" setting (#931)",[1778,13819,13820],{},"Fix: Shows \"User not found\" error instead of \"404 not found\" when user does not exist in tenant (#871)",[1778,13822,13823],{},"Fix: Images may have incorrect size when image width and\u002For height not specified in HTML (#881)",[1778,13825,13826],{},"Fix: Signature update may intermittently fail due to using expired authentication token (#892)",[1778,13828,13829],{},"Fix: No longer requests scope when exchanging authentication token (#923)",[2681,13831,13833],{"id":13832},"signature-365-agent-102-build-284-released-oct-1-2021","Signature 365 Agent 1.0.2 build 284 released Oct 1, 2021",[1775,13835,13836],{},[1778,13837,13838],{},"General availability release",{"title":1400,"searchDepth":1401,"depth":1401,"links":13840},[],"See release history, fixes, and updates for the Signature 365 Outlook Classic agent.",{},{"title":867,"description":13841},"VzcxwEbs2-YqX2shOcoIf1aTEI99UhwvwAxLZoR2qXo",{"id":13846,"title":871,"access":1395,"body":13847,"description":13874,"extension":1404,"featuredInSearchOrder":19,"meta":13875,"navigation":19,"path":872,"seo":13876,"stem":873,"tags":13877,"__hash__":13878},"docs\u002Fsignature-365\u002Ffrequently-asked-questions\u002Fusing-a-group-policy-object-to-disable-signatures-in-microsoft-outlook.md",{"type":1397,"value":13848,"toc":13870},[13849,13853,13856,13859,13861,13864],[1421,13850,13852],{"id":13851},"issue","Issue",[1414,13854,13855],{},"You have installed Signature 365 and wish to prevent users on your domain from creating their own internal Outlook signatures or wish to disable the internal signature functionality of Outlook completely.",[1414,13857,13858],{},"You may also wish to remove any existing signatures that your users have created or have been deployed by another solution within the internal Outlook signatures feature.",[1421,13860,1649],{"id":1648},[1429,13862,13863],{},"This solution is for Windows Server 2012R2 and later versions.",[1414,13865,13866,13867,13869],{},"You can use the Symprex Email Signature Utility to perform both of these functions - please see the following ",[1688,13868,10701],{"href":745}," for information on how to achieve this.",{"title":1400,"searchDepth":1401,"depth":1401,"links":13871},[13872,13873],{"id":13851,"depth":1401,"text":13852},{"id":1648,"depth":1401,"text":1649},"Use Group Policy to disable Outlook signatures and prevent users creating their own signatures alongside Signature 365.",{},{"title":871,"description":13874},[10575],"CJsAjlIIrY0gkykuKmdJZdl6kRq1FPynSVHBCNA-rLU",{"id":13880,"title":875,"access":1395,"body":13881,"description":13926,"extension":1404,"featuredInSearchOrder":19,"meta":13927,"navigation":19,"path":876,"seo":13928,"stem":877,"tags":19,"__hash__":13929},"docs\u002Fsignature-365\u002Ffrequently-asked-questions\u002Fusing-sent-items-update-does-not-work-when-sending-on-behalf-of-another-user.md",{"type":1397,"value":13882,"toc":13921},[13883,13885,13892,13895,13897,13900,13906,13908,13911,13918],[1421,13884,3840],{"id":3839},[1414,13886,13887,13888,13891],{},"You have send-as permissions on another mailbox and wish to use the ",[1563,13889,13890],{},"Sent Items Update"," function to update the sent item when sending from that mailbox.",[1414,13893,13894],{},"When you view the sent item, you notice that the signature is not present on the email",[1421,13896,1642],{"id":1641},[1414,13898,13899],{},"When an email is sent from a shared mailbox, the message is saved in the sent items of the sender, not in the sent items of the shared mailbox.",[1414,13901,13902,13903,13905],{},"Information on the sender is not included with the sent message, and the Signature 365 ",[1563,13904,13890],{}," feature cannot identify who sent the message, meaning the item cannot be updated.",[1421,13907,1649],{"id":1648},[1414,13909,13910],{},"It is possible to configure the Outlook client to place the sent item in the mailbox of the mailbox the email is sent as, rather than the sending users sent items.",[1414,13912,13913,13914,13917],{},"You can set the ",[1563,13915,13916],{},"DelegateSentItemsStyle"," registry value on the Outlook client to achieve this.",[3845,13919,13920],{},"This must be configured on all Outlook client devices and Outlook must be using cached mode for this to correctly function.",{"title":1400,"searchDepth":1401,"depth":1401,"links":13922},[13923,13924,13925],{"id":3839,"depth":1401,"text":3840},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649},"Why Sent Items Update cannot update messages sent on behalf of another user, and the current product limitation.",{},{"title":875,"description":13926},"tWPDM5GMoJ5qv8IuZkIZsxul5F6RVLl9Idow3dimEZ4",{"id":13931,"title":879,"access":1395,"body":13932,"description":14004,"extension":1404,"featuredInSearchOrder":19,"meta":14005,"navigation":19,"path":880,"seo":14006,"stem":881,"tags":19,"__hash__":14007},"docs\u002Fsignature-365\u002Ffrequently-asked-questions\u002Fusing-signature-365-in-a-hybrid-configuration-with-on-premise-exchange-mailboxes.md",{"type":1397,"value":13933,"toc":13999},[13934,13936,13946,13949,13956,13959,13970,13972,13975,13978,13981,13983,13986,13989,13992,13997],[1421,13935,3840],{"id":3839},[1429,13937,13938,13943],{},[1414,13939,13940],{},[1563,13941,13942],{},"The modern add-in can only be used in preview mode or server-side with Exchange on-premise mailboxes.",[1414,13944,13945],{},"If you wish to use Signature 365 to insert signatures on compose with an on-premise mailbox, you must use the Classic Agent to achieve this.",[3845,13947,13948],{},"Attempting to use the add-in to insert signatures will result in errors due to API compatibility issues with Exchange on-premise.",[1414,13950,13951,13952],{},"You are currently using Signature 365 with cloud mailboxes within Microsoft 365, but when attempting to use the Signature 365 add-in for signature preview with an on-premise mailbox you receive an error message similar to the following:\n",[2360,13953],{"alt":13954,"src":13955},"Signature 365 add-in error message when used with an on-premise Exchange mailbox","\u002Fassets\u002Fsignature-365\u002Ffrequently-asked-questions\u002Fusing-signature-365-in-a-hybrid-configuration-with-on-premise-exchange-mailboxes\u002Fadd-in-on-premise-mailbox-error-message.png",[1414,13957,13958],{},"Checking the add-in logs on your device, you see the following error reported by the add-in:",[1432,13960,13964],{"className":13961,"code":13962,"language":13963,"meta":1400,"style":1400},"language-c++ shiki shiki-themes material-theme-lighter material-theme material-theme-palenight","[Log] [S365] [messageCompose] https:\u002F\u002Fid.signature365.com\u002Fconnect\u002Ftoken failed\n","c++",[1438,13965,13966],{"__ignoreMap":1400},[1441,13967,13968],{"class":1443,"line":1444},[1441,13969,13962],{},[1421,13971,1642],{"id":1641},[1414,13973,13974],{},"Signature 365 must confirm the authenticity of the user contacting the service. For on-premise mailboxes, this can only be done by contacting your on-premise Exchange server.",[1414,13976,13977],{},"Our identity servers do this by contacting the Autodiscover URL for your on-premise Exchange server to authorise the user.",[1414,13979,13980],{},"If your firewall blocks access to this endpoint, Signature 365 can receive either a 401 unauthorised response or a timeout due to the firewall blocking access, which results in the returned errors listed above.",[1421,13982,1649],{"id":1648},[1414,13984,13985],{},"You must allow access to your on-premise Exchange Autodiscover URL through any external firewalls to allow Signature 365 to authorise your on-premise users.",[1414,13987,13988],{},"Our Identity servers are a global resource, and utilise the region closest to the user connected. If your users are geographically closer to another region, this may use the Identity server of the closer region.",[1414,13990,13991],{},"The external IP addresses are listed in the following document. These will need to be granted access to your on-premise Exchange server to be able to successfully authenticate your on-premise users.",[1414,13993,13994],{},[1688,13995,13996],{"href":988},"Signature 365 SMTP host list and IP whitelist : Signature 365 Help Center",[1613,13998,1615],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":14000},[14001,14002,14003],{"id":3839,"depth":1401,"text":3840},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649},"How Signature 365 works in hybrid environments with on-premises Exchange mailboxes, including preview and server-side options.",{},{"title":879,"description":14004},"Uarni4ldxMXm3RFr9x-BymqjPzB5FV4uA0tEnBbd-Jg",{"id":14009,"title":889,"access":1395,"body":14010,"description":14060,"extension":1404,"featuredInSearchOrder":19,"meta":14061,"navigation":19,"path":890,"seo":14062,"stem":891,"tags":19,"__hash__":14063},"docs\u002Fsignature-365\u002Fget-started\u002Fadding-additional-teammates-to-manage-signature-365.md",{"type":1397,"value":14011,"toc":14056},[14012,14014,14017,14019,14026,14032,14035,14038,14044,14050],[1421,14013,3840],{"id":3839},[1414,14015,14016],{},"You wish to add additional teammates to manage Signature 365.",[1421,14018,1649],{"id":1648},[1414,14020,14021,14022,14025],{},"You can add additional teammates as Administrators or Editors to Signature 365 by using the ",[1563,14023,14024],{},"Settings -> Teammates"," menu option in the management console.",[1414,14027,14028],{},[2360,14029],{"alt":14030,"src":14031},"Signature 365 Settings Teammates page showing existing teammates and their roles","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fadding-additional-teammates-to-manage-signature-365\u002Fsettings-teammates-list.png",[1414,14033,14034],{},"Using this option, you will be able to see all existing Teammates, the roles they are assigned, and if the user has completed the sign-up process and is active.",[1414,14036,14037],{},"It is possible to assign different permissions to Teammates that you invite. The options are currently as follows:",[1414,14039,14040,14043],{},[1563,14041,14042],{},"Owner"," - This is the Teammate that owns the Signature 365 tenant. This user cannot be removed until the Owner permission is transferred to another Teammate.",[1414,14045,14046,14049],{},[1563,14047,14048],{},"Administrator"," - Teammates with this permission have access to all features of Signature 365.",[1414,14051,14052,14055],{},[1563,14053,14054],{},"Editors"," - Teammates with this permission have the ability to edit Signature Templates, Campaigns and Disclaimers, and can modify rules to apply the templates to users.",{"title":1400,"searchDepth":1401,"depth":1401,"links":14057},[14058,14059],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Invite teammates and assign owner, administrator, or editor access in the Signature 365 portal.",{},{"title":889,"description":14060},"F5jLXfhQ5smTRShQdb1dqnx5mrE42RxBrZzBaMxx0Qs",{"id":14065,"title":893,"access":1395,"body":14066,"description":14248,"extension":1404,"featuredInSearchOrder":19,"meta":14249,"navigation":19,"path":894,"seo":14250,"stem":895,"tags":14251,"__hash__":14252},"docs\u002Fsignature-365\u002Fget-started\u002Fapplying-signatures-to-users-and-groups.md",{"type":1397,"value":14067,"toc":14243},[14068,14072,14075,14078,14089,14095,14098,14104,14110,14116,14122,14128,14132,14138,14143,14155,14161,14167,14176,14182,14188,14195,14201,14207,14210,14213,14219,14225,14231,14237,14240],[1421,14069,14071],{"id":14070},"task","Task",[1414,14073,14074],{},"Following the creation of the signature templates in the online portal, you will need to create a rule to apply the signature to a user or group.",[1414,14076,14077],{},"Rules are applied in priority order, ascending from 1.",[1414,14079,14080,14081,14084,14085,14088],{},"If you do not have any existing rules, you will see the following screen - hit ",[1563,14082,14083],{},"\"Create a rule now\""," to add a new rule, otherwise, click ",[1563,14086,14087],{},"+ Add"," to add a new rule.",[1414,14090,14091],{},[2360,14092],{"alt":14093,"src":14094},"Rules page with no rules and the Create a rule now button","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fapplying-signatures-to-users-and-groups\u002Frules-empty-create-rule-now.png",[1414,14096,14097],{},"This will display the new rule screen - set a name and description as desired.",[1414,14099,14100],{},[2360,14101],{"alt":14102,"src":14103},"New rule form with name and description fields","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fapplying-signatures-to-users-and-groups\u002Fnew-rule-name-description-form.png",[1414,14105,10240,14106,14109],{},[1563,14107,14108],{},"Apply to"," option allows you to define from several options to determine which users the rule will be applied to. You must have integrated Signature 365 to your Office 365 tenant and imported users \u002F groups.",[1414,14111,14112,14115],{},[1563,14113,14114],{},"All users"," as the title, will apply this rule to all users of the system.",[1414,14117,14118,14121],{},[1563,14119,14120],{},"Specific groups and users"," will apply this rule to any group and\u002For users selected.",[1414,14123,14124,14127],{},[1563,14125,14126],{},"Specific email domains"," allows you to select any registered domains that exist on your Microsoft 365 tenant.",[5609,14129,14131],{"id":14130},"users-filtered-by-attributes","Users filtered by attributes",[1414,14133,14134],{},[2360,14135],{"alt":14136,"src":14137},"Rule Apply To section showing Users filtered by attributes option with From, Sender and Message filters","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fapplying-signatures-to-users-and-groups\u002Frule-users-filtered-by-attributes.png",[1414,14139,10240,14140,14142],{},[1563,14141,14131],{}," option allows for advanced configuration options. These allow for rule checks based on From, Sender and Message types:",[1414,14144,10240,14145,3746,14148,14151,14152,14154],{},[1563,14146,14147],{},"From",[1563,14149,14150],{},"Sender"," filter can be applied against any field that exists within Signature 365. For example, using ",[1563,14153,14147],{}," -> Email -> Contains can be used to test on an email alias to apply a specific signature based on the from address of the email.",[1414,14156,10240,14157,14160],{},[1563,14158,14159],{},"Message"," option allows a rule to evaluate specific message properties:",[1414,14162,14163,14166],{},[1563,14164,14165],{},"Sent on behalf of"," is a Yes \u002F No field based on if the email is sent on behalf of another mailbox.",[1414,14168,14169,3746,14172,14175],{},[1563,14170,14171],{},"From email address",[1563,14173,14174],{},"Sender email address"," allow specific checking of the email address the email is sent from.",[1414,14177,14178,14181],{},[1563,14179,14180],{},"Source system"," allows checking of the source email client to define a specific signature - for example a mobile device or Outlook Web Access.",[1414,14183,10240,14184,14187],{},[1563,14185,14186],{},"Match rule on Sender instead of From..."," tickbox is available for the groups and users and email domains options, is enabled by default and applies when sending emails from shared mailboxes. This option matches the rule based on the sender of an email, as opposed to the mailbox it is being sent from.",[1414,14189,14190],{},[2360,14191],{"alt":14192,"src":14193,"style":14194},"Rule settings showing the Match rule on Sender instead of From checkbox","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fapplying-signatures-to-users-and-groups\u002Frule-match-sender-checkbox.png","width: 497px;",[1414,14196,10240,14197,14200],{},[1563,14198,14199],{},"Default signatures"," section allows you to choose how this rule should be applied - either New emails and replies\u002Fforwards, or Internal \u002F External.",[1414,14202,14203],{},[2360,14204],{"alt":14205,"src":14206},"Rule Default signatures section with New emails and replies\u002Fforwards or Internal\u002FExternal options","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fapplying-signatures-to-users-and-groups\u002Frule-default-signatures-section.png",[1414,14208,14209],{},"Dependent on the selection, the available options will apply signatures to New \u002F Reply, or Internal \u002F External. The default signature for each selection can be chosen from the dropdown box.",[1414,14211,14212],{},"An Internal \u002F External email is determined by the recipient addresses, and will always apply the external signature if any recipient is not a member of your Exchange email domains.",[1414,14214,14215,14218],{},[1563,14216,14217],{},"Use details of sender instead of from....."," tickbox is enabled by default and configures the rule to use the details of the mail account sending the email when sent from a shared mailbox, as opposed to using the details of the additional mailbox. This allows email sent from a shared mailbox to display information about the user sending on behalf of the shared mailbox.",[1414,14220,14221,14224],{},[1563,14222,14223],{},"Allow users to change default signatures"," is disabled by default - this allows users assigned to this rule to select their default signature if they have been assigned additional signatures.",[1414,14226,14227,14230],{},[1563,14228,14229],{},"Additional signatures"," allows you to configure multiple signatures to be made available for this rule, if you have more than one signature available.",[1414,14232,14233],{},[2360,14234],{"alt":14235,"src":14236},"Rule Additional signatures section with Stop processing more rules option","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fapplying-signatures-to-users-and-groups\u002Frule-additional-signatures-stop-processing.png",[1414,14238,14239],{},"The \"Stop processing more rules\" option is used to prevent rules of a lower priority from being applied to a user, group or domain when this rule is triggered.",[1414,14241,14242],{},"Hit the \"create rule\" to create the rule",{"title":1400,"searchDepth":1401,"depth":1401,"links":14244},[14245],{"id":14070,"depth":1401,"text":14071,"children":14246},[14247],{"id":14130,"depth":5673,"text":14131},"Create priority-based rules to apply Signature 365 templates to users, groups, or attribute-based selections.",{},{"title":893,"description":14248},[10575],"6rQt40SyyXxmXUN_krsyRHgowysYgzOsJZRqlMHR9OE",{"id":14254,"title":897,"access":1395,"body":14255,"description":14338,"extension":1404,"featuredInSearchOrder":19,"meta":14339,"navigation":19,"path":898,"seo":14340,"stem":899,"tags":19,"__hash__":14341},"docs\u002Fsignature-365\u002Fget-started\u002Fcreating-a-new-signature-365-subscription.md",{"type":1397,"value":14256,"toc":14334},[14257,14261,14268,14271,14305,14308,14312,14317],[1421,14258,14260],{"id":14259},"creating-a-subscription","Creating a subscription",[1414,14262,14263,14264,14267],{},"When you have completed the ",[1688,14265,14266],{"href":996},"sign up for your Signature 365 account",", you receive a free 14-day trial subscription. You can proceed to create a full subscription at any time during your trial.",[1414,14269,14270],{},"To create a Signature 365 subscription, follow these simple steps:",[2114,14272,14273,14280,14290,14293,14296,14299],{},[1778,14274,10143,14275,14279],{},[1688,14276,14277],{"href":14277,"rel":14278},"https:\u002F\u002Fapp.signature365.com",[1692]," and log on if you are not already logged on",[1778,14281,3298,14282,14285,14286],{},[1563,14283,14284],{},"Billing"," menu to create your subscription:\n",[2360,14287],{"alt":14288,"src":14289},"Signature 365 Billing menu","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fcreating-a-new-signature-365-subscription\u002Fbilling-menu.png",[1778,14291,14292],{},"In section (1) select your preferred billing schedule (monthly or yearly) and enter how many users you need the subscription to cover (the minimum is 10 users).",[1778,14294,14295],{},"In section (2) enter the address where your organisation is physically located and select if you want to receive invoices by email.",[1778,14297,14298],{},"In section (3) enter your card details.",[1778,14300,3669,14301,14304],{},[1563,14302,14303],{},"Subscribe and pay now"," to create your subscription.",[1414,14306,14307],{},"Congratulations! You have now created your subscription.",[1421,14309,14311],{"id":14310},"next-steps","Next steps",[1414,14313,14314,14315,12200],{},"If you want to try out creating a signature before configuring Signature 365 for your email platform, select the ",[1563,14316,5550],{},[1414,14318,14319,14320,14323,14324,14326,14327,7992,14330,14333],{},"If you are ready to ",[1688,14321,14322],{"href":906},"setup Signature 365 for use with your email platform"," including importing users and applying email signatures, select the ",[1563,14325,10763],{}," menu, then click the ",[1563,14328,14329],{},"Enable",[1563,14331,14332],{},"Microsoft 365"," card to start the Signature 365 setup wizard.",{"title":1400,"searchDepth":1401,"depth":1401,"links":14335},[14336,14337],{"id":14259,"depth":1401,"text":14260},{"id":14310,"depth":1401,"text":14311},"Convert your trial into a paid Signature 365 subscription with billing, user count, and address details.",{},{"title":897,"description":14338},"8S6ZKIoLtNcPccYSyUeHAMVnw11eoYQCIoesuq1T_Ig",{"id":14343,"title":901,"access":1395,"body":14344,"description":14435,"extension":1404,"featuredInSearchOrder":19,"meta":14436,"navigation":19,"path":902,"seo":14437,"stem":903,"tags":19,"__hash__":14438},"docs\u002Fsignature-365\u002Fget-started\u002Fenabling-single-sign-on-sso-for-signature-365-management-accounts.md",{"type":1397,"value":14345,"toc":14431},[14346,14348,14351,14353,14356,14359],[1421,14347,3840],{"id":3839},[1414,14349,14350],{},"You wish to enable SSO for your accounts that manage the Signature 365 platform to take advantage of the additional security offered by this method.",[1421,14352,1649],{"id":1648},[1414,14354,14355],{},"This document details how to enable SSO login for any Signature 365 management account.",[1414,14357,14358],{},"Please note that this cannot currently be enforced for your tenant, and all users must enable this feature manually.",[1775,14360,14361,14367,14374,14383,14396,14404,14411,14423],{},[1778,14362,10134,14363],{},[1688,14364,14366],{"href":60,"rel":14365},[1692],"Signature 365 Portal",[1778,14368,14369,14370],{},"Select the user dropdown from the top right of the page\n",[2360,14371],{"alt":14372,"src":14373},"Signature 365 portal user dropdown menu in top right corner","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fenabling-single-sign-on-sso-for-signature-365-management-accounts\u002Fportal-user-dropdown-menu.png",[1778,14375,3878,14376,14378,14379],{},[1563,14377,3881],{}," option from the dropdown\n",[2360,14380],{"alt":14381,"src":14382},"User dropdown with the Manage option highlighted","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fenabling-single-sign-on-sso-for-signature-365-management-accounts\u002Fportal-user-dropdown-manage-option.png",[1778,14384,3878,14385,14388,14389,4020,14392],{},[1563,14386,14387],{},"Single sign-on (SSO)"," option from the manage menu, and click the ",[1563,14390,14391],{},"Setup Microsoft 365 single sign-on",[2360,14393],{"alt":14394,"src":14395},"Manage page Single sign-on section with the Setup Microsoft 365 single sign-on button","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fenabling-single-sign-on-sso-for-signature-365-management-accounts\u002Fmanage-sso-setup-microsoft-365-button.png",[1778,14397,14398,14399],{},"You will be redirected to sign-in with Microsoft 365. You must log in with the Microsoft account that has the same email address as your Signature 365 account. The Microsoft account must be a member of the same Office 365 tenant that the Signature 365 account is configured with\n",[2360,14400],{"alt":14401,"src":14402,"style":14403},"Microsoft 365 sign-in page for SSO authentication","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fenabling-single-sign-on-sso-for-signature-365-management-accounts\u002Fmicrosoft-365-sign-in-redirect.png","width: 463px;",[1778,14405,14406,14407],{},"Once sign-in has completed, you will be returned to the manage page, which will show this has been configured\n",[2360,14408],{"alt":14409,"src":14410},"Manage page showing SSO has been successfully configured","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fenabling-single-sign-on-sso-for-signature-365-management-accounts\u002Fmanage-page-sso-configured.png",[1778,14412,14413,14414,14417,14418],{},"Please sign out from Signature 365, and use the ",[1563,14415,14416],{},"Sign in with Microsoft 365"," button to log in to Signature 365\n",[2360,14419],{"alt":14420,"src":14421,"style":14422},"Signature 365 login page with the Sign in with Microsoft 365 button","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fenabling-single-sign-on-sso-for-signature-365-management-accounts\u002Fportal-sign-in-with-microsoft-365-button.png","width: 416px;",[1778,14424,14425,14426],{},"Your account must now use SSO to sign in to the portal\n",[2360,14427],{"alt":14428,"src":14429,"style":14430},"Signature 365 login page requiring SSO to sign in","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fenabling-single-sign-on-sso-for-signature-365-management-accounts\u002Fportal-sso-required-login.png","width: 389px;",{"title":1400,"searchDepth":1401,"depth":1401,"links":14432},[14433,14434],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Enable single sign-on for Signature 365 management accounts from each user's profile settings.",{},{"title":901,"description":14435},"fAi15Yp_PXPbAIP8L5RU5s9C1jRBpXyGCWKm4b9FKYY",{"id":14440,"title":905,"access":1395,"body":14441,"description":14854,"extension":1404,"featuredInSearchOrder":14855,"meta":14856,"navigation":19,"path":906,"seo":14857,"stem":907,"tags":19,"__hash__":14858},"docs\u002Fsignature-365\u002Fget-started\u002Fhow-to-setup-signature-365.md",{"type":1397,"value":14442,"toc":14846},[14443,14446,14450,14453,14462,14468,14477,14483,14486,14492,14496,14499,14510,14513,14516,14520,14536,14542,14548,14554,14560,14563,14569,14575,14581,14586,14592,14599,14605,14611,14618,14621,14629,14635,14641,14652,14658,14661,14668,14680,14686,14689,14696,14702,14711,14718,14723,14729,14737,14740,14749,14755,14761,14767,14778,14784,14790,14793,14796,14799,14803,14806,14810,14814,14817,14820,14824,14828,14831,14834,14839],[1414,14444,14445],{},"It is quick and easy to setup Signature 365 integration with your Microsoft 365 tenant.",[1421,14447,14449],{"id":14448},"create-your-account","Create your account",[1414,14451,14452],{},"If you have not already created a Signature 365 account, follow these simple steps:",[1414,14454,10143,14455,3958,14458,14461],{},[1688,14456,14277],{"href":14277,"rel":14457},[1692],[1563,14459,14460],{},"Start my free trial"," in the upper right corner.",[1414,14463,14464],{},[2360,14465],{"alt":14466,"src":14467},"Signature 365 app homepage with the Start my free trial button","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-setup-signature-365\u002Fsignature-365-app-start-free-trial.png",[1414,14469,14470,14471,14474,14475,8416],{},"If you would like to use your Microsoft 365 account to sign in with SSO, click the ",[1563,14472,14473],{},"Register with Microsoft 365"," button. Otherwise, enter your details and click the ",[1563,14476,3920],{},[1414,14478,14479],{},[2360,14480],{"alt":14481,"src":14482},"Sign-up form with Register with Microsoft 365 button and details fields","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-setup-signature-365\u002Fsign-up-form-register-with-microsoft-365.png",[1414,14484,14485],{},"You have now created your Signature 365 account and the Signature 365 dashboard will show in your browser.",[1414,14487,14488],{},[2360,14489],{"alt":14490,"src":14491},"Signature 365 dashboard after account creation","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-setup-signature-365\u002Fsignature-365-dashboard.png",[1421,14493,14495],{"id":14494},"what-is-required-to-configure-integration-with-microsoft-365","What is required to configure integration with Microsoft 365?",[1414,14497,14498],{},"To configure integration with your Microsoft 365 tenant you will need:",[2114,14500,14501,14504,14507],{},[1778,14502,14503],{},"Global administrator credentials for your Microsoft 365 tenant",[1778,14505,14506],{},"A mail-enabled security group in Exchange online if you want to limit Signature 365 to specific users. We suggest using this option to trial the software.",[1778,14508,14509],{},"Access to your domain provider to update the SPF record for your domain if you are using Server-side injection",[1414,14511,14512],{},"Please note that it is also possible to update the configuration settings after the initial configuration is complete.",[1414,14514,14515],{},"You are now ready to setup the integration with your email platform.",[1421,14517,14519],{"id":14518},"configure-integration-with-microsoft-365","Configure integration with Microsoft 365",[1414,14521,14522,14523,14525,14526,14529,14530,3269,14532,3269,14534,1804],{},"Open the setup wizard by clicking ",[1563,14524,560],{}," under ",[1563,14527,14528],{},"Finish setting up your account"," in the dashboard or select ",[1563,14531,10763],{},[1563,14533,14332],{},[1563,14535,14329],{},[1414,14537,14538],{},[2360,14539],{"alt":14540,"src":14541},"Dashboard with Finish setting up your account card and Setup wizard button","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-setup-signature-365\u002Fdashboard-finish-setup-wizard.png",[1414,14543,14544],{},[2360,14545],{"alt":14546,"src":14547},"Integrations page with the Microsoft 365 card and Enable button","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-setup-signature-365\u002Fintegrations-microsoft-365-enable.png",[1414,14549,14550,14551,14553],{},"The next screen details the steps you will complete as part of the setup process. Click ",[1563,14552,3740],{}," to proceed.",[1414,14555,14556],{},[2360,14557],{"alt":14558,"src":14559},"Setup wizard overview screen listing the steps to complete","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-setup-signature-365\u002Fsetup-wizard-steps-overview.png",[1414,14561,14562],{},"You will now select the method you will use to insert signatures into your emails.",[1414,14564,14565,14568],{},[1563,14566,14567],{},"Client-side"," will insert signatures as the email is composed, and does not route any email through the Signature 365 service. This requires the Signature 365 add-in for Outlook or the classic Signature 365 Agent to be installed for the user.",[1414,14570,14571,14574],{},[1563,14572,14573],{},"Server-side"," will route all email for included users through the Signature 365 service, and insert signatures into all sent email from any device. Signatures are inserted after the email is sent and sent items are updated accordingly.",[1414,14576,14577,14580],{},[1563,14578,14579],{},"Both"," is the recommended configuration and will insert signatures as the email is composed when using Outlook. Only emails sent from other email clients will be processed server-side to have a signature inserted.",[1414,14582,14583,14584,14553],{},"Select the method you wish to use and click ",[1563,14585,3740],{},[1414,14587,14588],{},[2360,14589],{"alt":14590,"src":14591},"Setup wizard signature insertion method selection with Client-side, Server-side and Both options","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-setup-signature-365\u002Fsetup-wizard-signature-insertion-method.png",[1414,14593,14594,14595,14598],{},"The next screen details the permissions that are required by Signature 365 to access Azure Active Directory in order to import your users. Click the ",[1563,14596,14597],{},"Authorise"," button to start this process and sign in using a Global Administrator account.",[1414,14600,14601],{},[2360,14602],{"alt":14603,"src":14604},"Setup wizard screen showing Azure Active Directory permissions and the Authorise button","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-setup-signature-365\u002Fsetup-wizard-authorise-azure-ad.png",[1414,14606,14607,14608,14610],{},"Review the requested permissions and click ",[1563,14609,6370],{}," to continue.",[1414,14612,14613],{},[2360,14614],{"alt":14615,"src":14616,"style":14617},"Microsoft permissions request dialog listing directory data access permissions","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-setup-signature-365\u002Fsetup-wizard-azure-ad-permissions-dialog.png","width: 323px;",[1414,14619,14620],{},"You will now be able to select the users and attributes you want to import into Signature 365. You can choose to import all users from Azure Active Directory, or specific groups of users via mail-enabled security groups. We suggest importing specific groups to manage users that have access to Signature 365.",[1414,14622,3298,14623,14626,14627,14610],{},[1563,14624,14625],{},"Add Group"," button to select the groups you want to import, and click ",[1563,14628,3740],{},[1414,14630,14631],{},[2360,14632],{"alt":14633,"src":14634},"Setup wizard user and group import selection screen with Add Group button","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-setup-signature-365\u002Fsetup-wizard-import-users-groups.png",[1414,14636,14637,14638,1804],{},"The following screen will check the SPF record for your domain - if you are using server-side signatures, you must configure your SPF records to prevent emails routed through Signature 365 being potentially marked as spam. You can read more about this by clicking ",[1688,14639,14640],{"href":1366},"Read more about adding SPF records",[1414,14642,14643,14644,14647,14648,14651],{},"Either update your SPF records and click ",[1563,14645,14646],{},"Check again"," once the SPF record is updated, or click ",[1563,14649,14650],{},"Continue"," if you wish to add this to your SPF record at a later time. This will prompt you with an alert if this is not completed.",[1414,14653,14654],{},[2360,14655],{"alt":14656,"src":14657},"Setup wizard SPF record check screen with Check again and Continue buttons","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-setup-signature-365\u002Fsetup-wizard-spf-record-check.png",[1414,14659,14660],{},"If you are using Server-side injection, the next screen will configure the mail flow rule used to route emails to the Signature 365 servers.",[1414,14662,14663,14664,14667],{},"If you specified a mail-enabled security group when importing users, you will need to set ",[1563,14665,14666],{},"Handle emails from users in a specific group"," to ensure that only mail from users with access to Signature 365 is sent to our servers.",[1429,14669,14670,14673],{},[1414,14671,14672],{},"If you add addtional groups to import at a later date, you will need to update the mail flow rule in Exchange online to take account for this. Please see the \"Modify the transport rule\" section of the following article for details on how to do this:",[1414,14674,14675],{},[1688,14676,14679],{"href":14677,"rel":14678},"https:\u002F\u002Fsupport.signature365.com\u002Fsupport\u002Fsolutions\u002Farticles\u002F1000316635-restrict-access-to-signature-365-using-an-office-365-security-group",[1692],"Restrict access to Signature 365 using an Office 365 Security group",[1414,14681,14682],{},[2360,14683],{"alt":14684,"src":14685},"Setup wizard mail flow rule configuration screen with user group options","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-setup-signature-365\u002Fsetup-wizard-mail-flow-rule-config.png",[1414,14687,14688],{},"The setup wizard is now ready to setup the integration with Microsoft 365. To do this Signature 365 will create a Send Connector, Receive Connector and Transport Rule in your Microsoft 365 tenant. Signature 365 can do this for you automatically, or you can perform a manual setup using a PowerShell script.",[1414,14690,14691,14692,14695],{},"We recommend you click ",[1563,14693,14694],{},"Automated setup"," to complete integration.",[1414,14697,14698],{},[2360,14699],{"alt":14700,"src":14701},"Setup wizard ready to integrate screen with Automated setup button","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-setup-signature-365\u002Fsetup-wizard-automated-setup.png",[1414,14703,14704,14705,14707,14708,1804],{},"The following screen details the permissions that are being requested on your Microsoft 365 tenant. Review these and click ",[1563,14706,6370],{},". We recommend selecting ",[1563,14709,14710],{},"Consent on behalf of your organization",[1414,14712,14713],{},[2360,14714],{"alt":14715,"src":14716,"style":14717},"Microsoft Exchange Online permissions dialog requesting consent for connector setup","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-setup-signature-365\u002Fsetup-wizard-exchange-permissions-dialog.png","width: 339px;",[1414,14719,14720,14721,14553],{},"Following authorization, Signature 365 will complete the steps required to integrate with your tenant. When the process has completed you will be able to click ",[1563,14722,3740],{},[1429,14724,14725,14726,14728],{},"This process can occasionally fail to authorise with Microsoft. If this occurs, select the retry button and re-authorise. If this does not resolve the issue, please contact ",[1688,14727,3132],{"href":3131}," so we can investigate your problem.",[1414,14730,14731],{},[1563,14732,14733],{},[2360,14734],{"alt":14735,"src":14736},"Setup wizard showing Microsoft 365 integration completed successfully","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-setup-signature-365\u002Fsetup-wizard-integration-complete.png",[1414,14738,14739],{},"Signature 365 has the ability to update sent items for emails that are sent using server-side signatures. This requires permission to read and write to all mailboxes on your domain.",[1414,14741,14742,14743,7963,14746,14748],{},"You can choose to ",[1563,14744,14745],{},"Skip",[1563,14747,14597],{}," this function. Selecting Authorise will require your Global administrator account to configure this.",[1414,14750,14751],{},[2360,14752],{"alt":14753,"src":14754},"Setup wizard sent items update option with Skip and Authorise buttons","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-setup-signature-365\u002Fsetup-wizard-sent-items-update-option.png",[1414,14756,14757,14758,14760],{},"The following screen details the permissons that are being requested. Click ",[1563,14759,6370],{}," to grant these and proceed.",[1414,14762,14763],{},[2360,14764],{"alt":14765,"src":14766},"Microsoft permissions dialog for sent items read\u002Fwrite mailbox access","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-setup-signature-365\u002Fsetup-wizard-sent-items-permissions-dialog.png",[1414,14768,14769,14770,14773,14774,14777],{},"Once this is complete, a page will be displayed detailing how to install Signature 365 add-in for Outlook. Once you have reviewed the page, click ",[1563,14771,14772],{},"Complete setup"," to proceed, and ",[1563,14775,14776],{},"Go to dashboard"," to return to the dashboard",[1414,14779,14780],{},[2360,14781],{"alt":14782,"src":14783},"Setup wizard page with instructions for installing the Signature 365 Outlook add-in","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-setup-signature-365\u002Fsetup-wizard-install-outlook-add-in.png",[1414,14785,14786],{},[2360,14787],{"alt":14788,"src":14789},"Setup wizard completion page with the Complete setup and Go to dashboard buttons","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-setup-signature-365\u002Fsetup-wizard-complete-go-to-dashboard.png",[1414,14791,14792],{},"You Microsoft 365 tenant is now configured to integrate with Signature 365. Users and groups will be imported every hour. If you selected the option to apply signatures to email from all devices including mobiles, email will be routed via Signature 365 for signature injection and then back to your Microsoft 365 tenant for delivery.",[1414,14794,14795],{},"You can now proceed to upload images for your signatures, create signatures, and create rules to assign your signatures to users and groups.",[1414,14797,14798],{},"You may also want to enable signature preview in email clients and to enable updating of sent items if you did not complete this as part of the setup process. See below for more information.",[1421,14800,14802],{"id":14801},"install-the-signature-365-add-in-for-outlook","Install the Signature 365 add-in for Outlook",[1414,14804,14805],{},"The Signature 365 Outlook add-in allows you to preview the signatures that will be added to emails by the Signature 365 service. The add-in is very easy to deploy via the Microsoft 365 Admin center and works in Outlook 365 on Windows, Outlook on Mac, and Outlook on the web.",[1414,14807,14808],{},[1688,14809,736],{"href":737},[1421,14811,14813],{"id":14812},"install-the-outlook-classic-agent-for-outlook-201620192021","Install the Outlook Classic Agent for Outlook 2016\u002F2019\u002F2021",[1414,14815,14816],{},"Due to limitations imposed by Microsoft, the Outlook add-in is not compatible with perpetually licenced versions of the Outlook desktop client.",[1414,14818,14819],{},"The Outlook Classic Agent is available for these versions, please see below for more information.",[1414,14821,14822],{},[1688,14823,740],{"href":741},[1421,14825,14827],{"id":14826},"enable-update-of-sent-items","Enable update of sent items",[1414,14829,14830],{},"If you are using server-side injection, Signature 365 is able to update sent items and by default, does so by updating the actual sent item. The updated email contains the injected signature and shows the exact email received by the recipients.",[1414,14832,14833],{},"Enabling this option requires full read \u002F write access to all mailboxes on your Exchange Online tenant.",[1414,14835,14836],{},[1563,14837,14838],{},"Please note that this is only required if you are using Server-side injection",[1414,14840,14841],{},[1688,14842,14845],{"href":14843,"rel":14844},"https:\u002F\u002Fsupport.signature365.com\u002Fsupport\u002Fsolutions\u002Farticles\u002F1000299610",[1692],"How to enable Sent Items update",{"title":1400,"searchDepth":1401,"depth":1401,"links":14847},[14848,14849,14850,14851,14852,14853],{"id":14448,"depth":1401,"text":14449},{"id":14494,"depth":1401,"text":14495},{"id":14518,"depth":1401,"text":14519},{"id":14801,"depth":1401,"text":14802},{"id":14812,"depth":1401,"text":14813},{"id":14826,"depth":1401,"text":14827},"Set up Signature 365 with Microsoft 365 integration, Outlook add-ins, agents, and sent items updates.","1",{},{"title":905,"description":14854},"CfaAn_U5AtGG-_TB2eKruc5HcbrtvU3zOJFSZTvwdaI",{"id":14860,"title":909,"access":1395,"body":14861,"description":15202,"extension":1404,"featuredInSearchOrder":19,"meta":15203,"navigation":19,"path":910,"seo":15204,"stem":911,"tags":19,"__hash__":15205},"docs\u002Fsignature-365\u002Fget-started\u002Fhow-to-uninstall-signature-365-from-your-microsoft-365-tenant.md",{"type":1397,"value":14862,"toc":15191},[14863,14866,14869,14872,14876,14879,14906,14909,14913,14916,14941,14945,14948,14988,14992,14995,15022,15026,15029,15033,15055,15062,15071,15078,15086,15093,15097,15109,15116,15121,15128,15132,15135,15145,15148],[1414,14864,14865],{},"To uninstall Signature 365 from your Microsoft 365 tenant, you first need to deactivate and delete the Signature 365 transport rule.",[1414,14867,14868],{},"Note if you just want to temporarily disable email flow to Signature 365, you can simply deactivate the Signature 365 transport rule.",[3845,14870,14871],{},"To avoid sent email bouncing, it is important you deactivate\u002Fdelete the Signature 365 transport rule before you deactivate\u002Fdelete the Signature 365 connectors.",[1421,14873,14875],{"id":14874},"deactivating-the-transport-rule","Deactivating the transport rule",[1414,14877,14878],{},"To deactivate the Signature 365 transport rule, follow these steps:",[2114,14880,14881,14884,14888,14897,14903],{},[1778,14882,14883],{},"Log on to the Microsoft 365 admin center as a Global Administrator",[1778,14885,2548,14886],{},[1563,14887,8838],{},[1778,14889,10143,14890,14893,14894],{},[1563,14891,14892],{},"Mail flow",", then select ",[1563,14895,14896],{},"Rules",[1778,14898,3878,14899,14902],{},[1563,14900,14901],{},"Send to Signature 365 for signature injection"," rule",[1778,14904,14905],{},"Unselect the checkbox to deactivate the rule",[1414,14907,14908],{},"The transport rule will now be deactivated. To reactivate it, simply click the checkbox again.",[1421,14910,14912],{"id":14911},"deleting-the-transport-rule","Deleting the transport rule",[1414,14914,14915],{},"To permanently delete the Signature 365 transport rule, follow these steps:",[2114,14917,14918,14928,14932,14935],{},[1778,14919,14920,14921,14923,14924,14893,14926],{},"Within the ",[1563,14922,8838],{},", go to ",[1563,14925,14892],{},[1563,14927,14896],{},[1778,14929,3878,14930,14902],{},[1563,14931,14901],{},[1778,14933,14934],{},"Click the trashcan icon above the transport rule to delete it",[1778,14936,14937,14938,14940],{},"In the warning message that appears, click ",[1563,14939,3981],{}," to permanently delete the transport rule",[1421,14942,14944],{"id":14943},"deactivating-the-connectors","Deactivating the connectors",[1414,14946,14947],{},"To deactivate the Signature 365 connectors, follow these steps:",[2114,14949,14950,14959,14965,14975],{},[1778,14951,14920,14952,14923,14954,14893,14956],{},[1563,14953,8838],{},[1563,14955,14892],{},[1563,14957,14958],{},"Connectors",[1778,14960,3878,14961,14964],{},[1563,14962,14963],{},"Receive from Signature 365"," connector",[1778,14966,3298,14967,14970,14971,14974],{},[1563,14968,14969],{},"turn it off"," link under ",[1563,14972,14973],{},"Status",", or in the New Exchange admin center, click the pause icon",[1778,14976,14977,14978,14981,14982],{},"Repeat the same steps to deactivate the ",[1563,14979,14980],{},"Send to Signature 365"," connector ",[3845,14983,14984,14985,14987],{},"You can only deactivate the ",[1563,14986,14980],{}," connector if you have deleted the transport rule. You cannot deactivate this connector if you only deactivated the transport rule.",[1421,14989,14991],{"id":14990},"deleting-the-connectors","Deleting the connectors",[1414,14993,14994],{},"To permanently delete the Signature 365 connectors, follow these steps:",[2114,14996,14997,15005,15009,15012],{},[1778,14998,14920,14999,14923,15001,14893,15003],{},[1563,15000,8838],{},[1563,15002,14892],{},[1563,15004,14958],{},[1778,15006,3878,15007,14964],{},[1563,15008,14963],{},[1778,15010,15011],{},"Click the trashcan icon above the connector to delete it",[1778,15013,15014,15015,14981,15017],{},"Repeat the same steps to delete the ",[1563,15016,14980],{},[3845,15018,15019,15020,14987],{},"You can only delete the ",[1563,15021,14980],{},[1421,15023,15025],{"id":15024},"removing-the-outlook-add-in","Removing the Outlook Add-in",[1414,15027,15028],{},"The Outlook add-in must be removed for all methods that it was deployed.",[5609,15030,15032],{"id":15031},"deploying-from-the-microsoft-365-admin-center","Deploying from the Microsoft 365 Admin center",[1414,15034,15035,15036,3278,15041,3487,15044,15047,15051,15052,15054],{},"Add-ins deployed from the Microsoft 365 Admin centre are controlled by Microsoft 365 and can take up to 36 hours to remove. Please note that Symprex are unable to control this behaviour.\nNavigate to ",[1688,15037,15040],{"href":15038,"rel":15039},"https:\u002F\u002Fadmin.microsoft.com",[1692],"admin.microsoft.com",[1563,15042,15043],{},"Settings ->",[1563,15045,15046],{},"Integrated Apps",[2360,15048],{"alt":15049,"src":15050},"Microsoft 365 Admin Center Settings Integrated Apps page","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-uninstall-signature-365-from-your-microsoft-365-tenant\u002Fm365-admin-integrated-apps.png","\nSelect the ",[1563,15053,55],{}," application",[1414,15056,15057],{},[2360,15058],{"alt":15059,"src":15060,"style":15061},"Signature 365 application entry in Microsoft 365 Integrated Apps","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-uninstall-signature-365-from-your-microsoft-365-tenant\u002Fintegrated-apps-signature-365-app.png","width: 698px;",[1414,15063,3878,15064,15066,15067,3867,15069,6378],{},[1563,15065,3589],{}," menu item, select the tickbox next to ",[1563,15068,10175],{},[1563,15070,11497],{},[1414,15072,15073],{},[2360,15074],{"alt":15075,"src":15076,"style":15077},"Integrated Apps Configuration tab with Signature 365 for Outlook tickbox and Remove option selected","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-uninstall-signature-365-from-your-microsoft-365-tenant\u002Fintegrated-apps-signature-365-remove-config.png","width: 434px;",[1414,15079,3878,15080,15083,15084,6396],{},[1563,15081,15082],{},"Yes, I'm sure I want to remove the app and associated data."," check box, and click the ",[1563,15085,11497],{},[1414,15087,15088],{},[2360,15089],{"alt":15090,"src":15091,"style":15092},"Confirmation dialog to remove Signature 365 app and associated data","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-uninstall-signature-365-from-your-microsoft-365-tenant\u002Fintegrated-apps-remove-confirm-dialog.png","width: 404px;",[5609,15094,15096],{"id":15095},"installed-as-a-custom-add-in","Installed as a custom add-in",[1414,15098,15099,15100,15103,15104,15106,15107,6812],{},"Custom add-ins must be manually removed from individual users accounts.\nNavigate to ",[1688,15101,10521],{"href":10519,"rel":15102},[1692],"\nIn the Add-ins window that opens, select ",[1563,15105,10424],{}," and scroll down until you see the ",[1563,15108,10428],{},[1414,15110,15111],{},[2360,15112],{"alt":15113,"src":15114,"style":15115},"Outlook My add-ins page showing the Custom Addins section","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-uninstall-signature-365-from-your-microsoft-365-tenant\u002Foutlook-custom-addins-section.png","width: 626px;",[1414,15117,15118,15119],{},"Click the menu button, and select ",[1563,15120,11497],{},[1414,15122,15123],{},[2360,15124],{"alt":15125,"src":15126,"style":15127},"Outlook custom add-in context menu with the Remove option","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-uninstall-signature-365-from-your-microsoft-365-tenant\u002Foutlook-custom-addin-remove-menu.png","width: 406px;",[1421,15129,15131],{"id":15130},"deleting-applications","Deleting applications",[1414,15133,15134],{},"Signature 365 will create one or more of the following applications in your Azure tenant:",[1775,15136,15137,15139,15142],{},[1778,15138,55],{},[1778,15140,15141],{},"Signature 365 Setup",[1778,15143,15144],{},"Signature 365 Sent Items Update",[1414,15146,15147],{},"To remove the Signature 365 Azure applications, follow these steps:",[2114,15149,15150,15153,15161,15167,15170,15173,15180,15188],{},[1778,15151,15152],{},"Log on to the Azure portal as a Global Administrator",[1778,15154,10143,15155,14893,15158],{},[1563,15156,15157],{},"Azure Active Directory",[1563,15159,15160],{},"Enterprise applications",[1778,15162,15163,15164,15166],{},"In the search box, type ",[1563,15165,55],{}," to filter to only show Signature 365 applications",[1778,15168,15169],{},"For each Signature 365 application, repeat the following steps 5-8",[1778,15171,15172],{},"Click the application to remove",[1778,15174,15175,15176,5544,15178],{},"In the left-hand pane, under ",[1563,15177,3881],{},[1563,15179,3281],{},[1778,15181,15182,15183,15185,15186],{},"From the ",[1563,15184,3281],{}," page, click ",[1563,15187,8523],{},[1778,15189,15190],{},"In the dialog that appears, confirm you want to delete the application",{"title":1400,"searchDepth":1401,"depth":1401,"links":15192},[15193,15194,15195,15196,15197,15201],{"id":14874,"depth":1401,"text":14875},{"id":14911,"depth":1401,"text":14912},{"id":14943,"depth":1401,"text":14944},{"id":14990,"depth":1401,"text":14991},{"id":15024,"depth":1401,"text":15025,"children":15198},[15199,15200],{"id":15031,"depth":5673,"text":15032},{"id":15095,"depth":5673,"text":15096},{"id":15130,"depth":1401,"text":15131},"Remove Signature 365 by disabling transport rules, connectors, and Outlook add-ins in the correct order.",{},{"title":909,"description":15202},"QlUb0MEjpIfnsSFf_id1NU97c8Y75oJn62F6m0dthWs",{"id":15207,"title":913,"access":1395,"body":15208,"description":15357,"extension":1404,"featuredInSearchOrder":19,"meta":15358,"navigation":19,"path":914,"seo":15359,"stem":915,"tags":19,"__hash__":15360},"docs\u002Fsignature-365\u002Fget-started\u002Fhow-to-use-the-signature-365-migration-wizard.md",{"type":1397,"value":15209,"toc":15353},[15210,15212,15215,15217,15220,15223],[1421,15211,3840],{"id":3839},[1414,15213,15214],{},"You wish to understand how to run the Signature 365 migration wizard on your existing Email Signature Manager server",[1421,15216,1649],{"id":1648},[1414,15218,15219],{},"The following article details the steps required to run the migration wizard, please review the information below.",[1429,15221,15222],{},"You must have a Signature 365 account to run the migration tool and have completed integration with Microsoft 365 before running the migration",[1775,15224,15225,15234,15245,15256,15271,15282,15289,15296,15307,15318,15335,15342],{},[1778,15226,15227,15228,15233],{},"Download and install the ",[1688,15229,15232],{"href":15230,"rel":15231},"https:\u002F\u002Fwww.symprex.com\u002Fsupport\u002Fget-migration-wizard",[1692],"migration tool"," on the server where Symprex Email Signature Manager is installed.",[1778,15235,15236,15237,15240,15241],{},"Run the ",[1563,15238,15239],{},"Signature 365 Migration Wizard"," from your start menu.\nPlease ensure that you have already configured the Signature 365 integration with Microsoft 365 before attempting to run the migration.\n",[2360,15242],{"alt":15243,"src":15244},"Signature 365 Migration Wizard welcome screen","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-use-the-signature-365-migration-wizard\u002Fmigration-wizard-welcome.png",[1778,15246,15247,15248,15251,15252],{},"It is possible to migrate a specific SQL or Access database if you have this configured within Email Signature Manager. If configured as standard, select ",[1563,15249,15250],{},"Migrate the current Email Signature Manager Database"," and click next.\n",[2360,15253],{"alt":15254,"src":15255},"Migration wizard database selection screen with Migrate the current Email Signature Manager Database option","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-use-the-signature-365-migration-wizard\u002Fmigration-wizard-database-selection.png",[1778,15257,15258,15259,15262,15263,15266,15267],{},"By default you should select ",[1563,15260,15261],{},"Migrate to Signature 365 -"," if issues are encountered with the migration process, you may be asked to use the ",[1563,15264,15265],{},"Export to Zip File"," function by the support team at Symprex, although this process will take longer due to the manual process.\n",[2360,15268],{"alt":15269,"src":15270},"Migration wizard destination selection showing Migrate to Signature 365 option","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-use-the-signature-365-migration-wizard\u002Fmigration-wizard-migrate-to-s365-option.png",[1778,15272,15273,15274,15277,15278],{},"Select the tickboxes to choose the templates that you wish to migrate. You can use the ",[1563,15275,15276],{},"Select In Use"," buttons to only select templates that are currently in use by Email Signature Manager, or select \u002F deselect all templates. Click Validate to check the existing template code.\n",[2360,15279],{"alt":15280,"src":15281},"Migration wizard template selection screen with Select In Use and Validate buttons","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-use-the-signature-365-migration-wizard\u002Fmigration-wizard-template-selection.png",[1778,15283,15284,15285],{},"The validation page will detail if any issues are detected in your templates. Click the Validation Result to see information about any errors.\n",[2360,15286],{"alt":15287,"src":15288},"Migration wizard validation page showing template validation results","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-use-the-signature-365-migration-wizard\u002Fmigration-wizard-validation-page.png",[1778,15290,15291,15292],{},"The results page will detail the error(s) found in the template, and if these are recoverable. In the case below, the template contains a user-created AD attribute and shows how this will be converted. This will complete migration but will require manual changes to the uploaded template on Signature 365.\n",[2360,15293],{"alt":15294,"src":15295},"Migration wizard validation results page showing template error details and recovery information","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-use-the-signature-365-migration-wizard\u002Fmigration-wizard-validation-results.png",[1778,15297,15298,15299,15302,15303],{},"Any templates with errors will be deselected - if the error is recoverable, you can select the template to upload even if validation has failed. Click ",[1563,15300,15301],{},"Migrate"," to start the migration process.\n",[2360,15304],{"alt":15305,"src":15306},"Migration wizard template list with errored templates deselected and Migrate button","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-use-the-signature-365-migration-wizard\u002Fmigration-wizard-migrate-button.png",[1778,15308,15309,15310,15313],{},"The next step will take you through the standard Signature 365 login process to authenticate with your tenant - ",[1563,15311,15312],{},"Please note this is your Signature 365 login details, unless your account authenticates with SSO to Microsoft 365.",[2360,15314],{"alt":15315,"src":15316,"style":15317},"Signature 365 login screen during migration wizard authentication","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-use-the-signature-365-migration-wizard\u002Fmigration-wizard-s365-login.png","width: 303px;",[1778,15319,15320,15321,15324,15325,15329,15331],{},"The migration process will now upload the selected templates to Signature 365. If you are attempting to overwrite existing templates, you will see an ",[1563,15322,15323],{},"Overwrite Confirmation"," box to confirm you wish to do this - select the tickbox for a template to confirm.\n",[2360,15326],{"alt":15327,"src":15328},"Migration wizard overwrite confirmation dialog for existing templates","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-use-the-signature-365-migration-wizard\u002Fmigration-wizard-overwrite-confirmation.png",[10778,15330],{},[2360,15332],{"alt":15333,"src":15334},"Migration wizard template upload progress screen","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-use-the-signature-365-migration-wizard\u002Fmigration-wizard-upload-progress.png",[1778,15336,15337,15338],{},"Following template upload, you will be given the option to migrate your existing rules. In the case of a user or group not existing, the rule cannot be migrated.\n",[2360,15339],{"alt":15340,"src":15341},"Migration wizard rules migration screen showing existing rules to migrate","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-use-the-signature-365-migration-wizard\u002Fmigration-wizard-rules-migration.png",[1778,15343,15344,15345,15348,15349],{},"Finally, you will be presented with the Migration Report - this will list any encountered errors, and can be saved with the ",[1563,15346,15347],{},"Save Migration Report"," if requested by the Symprex Support Team.\nClick Finish to close the migration wizard.\n",[2360,15350],{"alt":15351,"src":15352},"Migration wizard Migration Report screen with Save Migration Report button and Finish","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fhow-to-use-the-signature-365-migration-wizard\u002Fmigration-wizard-migration-report.png",{"title":1400,"searchDepth":1401,"depth":1401,"links":15354},[15355,15356],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Run the Signature 365 migration wizard on your Email Signature Manager server after Microsoft 365 integration.",{},{"title":913,"description":15357},"7q6DUTitTlGLIfnpFz75T5kbBDzbD3vbExGh495Bd9o",{"id":15362,"title":883,"access":1395,"body":15363,"description":15367,"extension":1404,"featuredInSearchOrder":19,"meta":15368,"navigation":19,"path":884,"seo":15370,"stem":885,"tags":19,"__hash__":15371},"docs\u002Fsignature-365\u002Fget-started\u002Findex.md",{"type":1397,"value":15364,"toc":15365},[],{"title":1400,"searchDepth":1401,"depth":1401,"links":15366},[],"Documentation for the initial integration and setup of Signature 365",{"icon":15369},"i-lucide-rocket",{"title":883,"description":15367},"Oi0s6xGEkCM320oo08RW5_fzwucjj_HQuZ7FlxSpyJ4",{"id":15373,"title":917,"access":1395,"body":15374,"description":15473,"extension":1404,"featuredInSearchOrder":19,"meta":15474,"navigation":19,"path":918,"seo":15475,"stem":919,"tags":19,"__hash__":15476},"docs\u002Fsignature-365\u002Fget-started\u002Fmigrating-to-signature-365-from-email-signature-manager.md",{"type":1397,"value":15375,"toc":15469},[15376,15378,15381,15383,15386,15389,15392,15395,15456],[1421,15377,3840],{"id":3839},[1414,15379,15380],{},"You wish to migrate from our on-premise product, Email Signature Manager, to our cloud solution, Signature 365, but you would also like to retain your existing signature templates, campaigns, disclaimers and rules.",[1421,15382,1649],{"id":1648},[1414,15384,15385],{},"Symprex has written a migration wizard for Email Signature Manager that allows you to migrate your existing data across to our cloud platform.",[1414,15387,15388],{},"The Signature 365 Migration wizard is installed on your on-premise Email Signature Manager server and can be run using an administrative account on your Signature 365 tenant to upload the information.",[1414,15390,15391],{},"The migration wizard can be run multiple times, allowing testing of specific signature templates prior to complete migration to the system.",[1414,15393,15394],{},"Instructions for this process are as follows:",[1775,15396,15397,15408,15416,15422,15428,15434,15440,15449],{},[1778,15398,10143,15399,15404,15405,15407],{},[1688,15400,15403],{"href":15401,"rel":15402},"https:\u002F\u002Fwww.signature365.com\u002F",[1692],"www.Signature365.com"," and use the ",[1563,15406,883],{}," option in the top right corner to sign up and create a new Signature 365 tenant.",[1778,15409,15410,15411,15415],{},"We recommend ",[1688,15412,15414],{"href":14677,"rel":15413},[1692],"creating a mail-enabled security group"," to target the users for Signature 365 so other users are not affected by this.",[1778,15417,15418,15419,15421],{},"Complete the integration (",[1688,15420,905],{"href":906},") between Signature 365 and Microsoft 365 following the wizard, targeting your mail-enabled security group previously created.",[1778,15423,15424,15425],{},"Please note that if you are using Active Directory attributes in your existing Email Signature Manager templates, you will need to sync these with Azure AD using the following link: ",[1688,15426,15427],{"href":1370},"Active Directory attributes are not populated in hybrid environment",[1778,15429,15227,15430,15433],{},[1688,15431,15232],{"href":15230,"rel":15432},[1692]," on the server where Symprex Email Signature Manager is installed (these steps will not make any changes to Email Signature Manager, only upload your templates and rules to Signature 365).",[1778,15435,15436,15437,15439],{},"Please follow the instructions at ",[1688,15438,913],{"href":914}," to migrate your existing Email Signature Manager data to Signature 365.\nIf your existing users have been imported to Signature 365 from Azure AD, you will be able to import your existing rules as part of the migration process.",[1778,15441,15442,15443,15448],{},"If you are performing a proof of concept and cannot migrate your rules, you can create the ",[1688,15444,15447],{"href":15445,"rel":15446},"https:\u002F\u002Fapp.signature365.com\u002Frules",[1692],"rules"," in Signature 365 targeting your users\u002Fgroups currently imported from Azure-AD.\nThe migration wizard can be re-run after full integration to migrate all your existing rules.",[1778,15450,15451,15452,15455],{},"Deploy the ",[1688,15453,15454],{"href":737},"Outlook add-in"," to your client devices (this add-in works for Outlook Web Access, Outlook for Windows (including the new One Outlook) and Outlook on mac devices, provided you are running Office provided from O365.\nIt is worth noting that once this has been configured this is the longest part of the process as Microsoft state it may take between 6 and 12 hours, in our experience we have seen it take between 1 hour and 24 hours.\nWe recommend manually installing the add-in it on at least 1 device using the manual manifest method, which deploys instantly to ensure there are no issues when the add-in is rolled out to the remaining users.",[1414,15457,15458,15459,15464,15465],{},"If any issues are experienced with the migration process, we recommend raising a ticket on ",[1688,15460,15463],{"href":15461,"rel":15462},"https:\u002F\u002Fsupport.signature365.com\u002Fsupport\u002Flogin",[1692],"the support portal"," or by emailing ",[1688,15466,15468],{"href":15467},"mailto:support@signature365.com","support@Signature365.com",{"title":1400,"searchDepth":1401,"depth":1401,"links":15470},[15471,15472],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Migrate Email Signature Manager templates, campaigns, disclaimers, and rules to Signature 365 with the migration wizard.",{},{"title":917,"description":15473},"I5QZOpNuzwLUf3rAjEcrpT2OH2pYeZZMTK8syJCxknE",{"id":15478,"title":927,"access":1395,"body":15479,"description":15500,"extension":1404,"featuredInSearchOrder":19,"meta":15501,"navigation":19,"path":928,"seo":15502,"stem":929,"tags":19,"__hash__":15503},"docs\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fdo-my-emails-remain-private-when-using-signature-365.md",{"type":1397,"value":15480,"toc":15496},[15481,15483,15486,15488,15491],[1421,15482,1677],{"id":1676},[1414,15484,15485],{},"Do my emails remain fully private when using Signature 365?",[1421,15487,1683],{"id":1682},[1414,15489,15490],{},"Yes, your emails remain entirely private. We do not store or read your emails. The Signature 365 service scans each email for any reply\u002Fforward separator, injects the relevant signature in the correct place, and immediately routes the email back to your Microsoft 365 tenant for delivery.",[1414,15492,15493,15494,1804],{},"For more information, please see our article ",[1688,15495,979],{"href":980},{"title":1400,"searchDepth":1401,"depth":1401,"links":15497},[15498,15499],{"id":1676,"depth":1401,"text":1677},{"id":1682,"depth":1401,"text":1683},"Learn how Signature 365 injects signatures without storing or reading your email content.",{},{"title":927,"description":15500},"TNTnn6WisPUs_6lqcW-1MK05AaRDsZ8thIRmQ1T4a6Q",{"id":15505,"title":931,"access":1395,"body":15506,"description":15526,"extension":1404,"featuredInSearchOrder":19,"meta":15527,"navigation":19,"path":932,"seo":15528,"stem":933,"tags":19,"__hash__":15529},"docs\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fdo-you-store-my-microsoft-365-global-administrator-credentials.md",{"type":1397,"value":15507,"toc":15522},[15508,15510,15513,15515,15518],[1421,15509,1677],{"id":1676},[1414,15511,15512],{},"Do you store my Microsoft 365 global administrator credentials?",[1421,15514,1683],{"id":1682},[1414,15516,15517],{},"No, we do not store your Microsoft 365 Global Administrator credentials. We use OAuth 2.0 for authentication. This means we have no access to your credentials. Where you grant access, we store and use access tokens to access Microsoft 365.",[1414,15519,15493,15520,1804],{},[1688,15521,979],{"href":980},{"title":1400,"searchDepth":1401,"depth":1401,"links":15523},[15524,15525],{"id":1676,"depth":1401,"text":1677},{"id":1682,"depth":1401,"text":1683},"See how Signature 365 uses OAuth access tokens instead of storing Microsoft 365 global administrator credentials.",{},{"title":931,"description":15526},"5I7FL6qlEiBelxcqOztveRGkMU5SBQlqdGKINtdWLfQ",{"id":15531,"title":935,"access":1395,"body":15532,"description":15560,"extension":1404,"featuredInSearchOrder":19,"meta":15561,"navigation":19,"path":936,"seo":15562,"stem":937,"tags":19,"__hash__":15563},"docs\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fdoes-signature-365-support-azure-active-directory-azure-ad-dynamic-groups.md",{"type":1397,"value":15533,"toc":15556},[15534,15536,15538,15540,15543],[1421,15535,1677],{"id":1676},[1414,15537,935],{},[1421,15539,1683],{"id":1682},[1414,15541,15542],{},"Yes, Signature 365 supports Azure AD Dynamic Groups. You can use Dynamic Groups to create groups with attribute-based memberships and then use these groups in rules in Signature 365.",[1429,15544,15545,15547,15550,15553],{},[2681,15546,10787],{"id":10786},[1414,15548,15549],{},"In Azure AD, you can create complex attribute-based rules to enable dynamic memberships for groups. Dynamic group membership reduces the administrative overhead of adding and removing users. You can set up a rule for dynamic membership on security groups or Microsoft 365 groups.",[1414,15551,15552],{},"When any attributes of a user change, the system evaluates all dynamic group rules in a directory to see if the change would trigger any group adds or removes. If a user satisfies a rule on a group, they are added as a member of that group. If they no longer satisfy the rule, they are removed. You cannot manually add or remove a member of a dynamic group.",[1414,15554,15555],{},"The feature requires an Azure AD Premium license.",{"title":1400,"searchDepth":1401,"depth":1401,"links":15557},[15558,15559],{"id":1676,"depth":1401,"text":1677},{"id":1682,"depth":1401,"text":1683},"Use Azure AD dynamic groups in Signature 365 rules for attribute-based membership targeting.",{},{"title":935,"description":15560},"Rx7UYGFi1_ZulC351Qy1TBt4sAcHSo3TnX9IqXLUbrw",{"id":15565,"title":939,"access":1395,"body":15566,"description":15594,"extension":1404,"featuredInSearchOrder":19,"meta":15595,"navigation":19,"path":940,"seo":15596,"stem":941,"tags":19,"__hash__":15597},"docs\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fdoes-signature-365-support-domainkeys-identified-mail-dkim.md",{"type":1397,"value":15567,"toc":15590},[15568,15570,15572,15574,15577],[1421,15569,1677],{"id":1676},[1414,15571,939],{},[1421,15573,1683],{"id":1682},[1414,15575,15576],{},"Yes, Signature 365 supports DKIM. Signature 365 removes DKIM headers when processing email, but DKIM is re-applied by Microsoft 365 after email is processed by Signature 365 and before it is delivered to recipients.",[3845,15578,15579,15581,15584,15587],{},[2681,15580,10787],{"id":10786},[1414,15582,15583],{},"DKIM is one of the trio of Authentication methods (SPF, DKIM and DMARC) that help prevent attackers from sending messages that look like they come from your domain.",[1414,15585,15586],{},"DKIM lets you add a digital signature to outbound email messages in the message header. When you configure DKIM, you authorize your domain to associate, or sign, its name to an email message using cryptographic authentication. Email systems that get email from your domain can use this digital signature to help verify whether incoming email is legitimate.",[1414,15588,15589],{},"In basic, a private key encrypts the header in a domain's outgoing email. The public key is published in the domain's DNS records, and receiving servers can use that key to decode the signature. DKIM verification helps the receiving servers confirm the mail is really coming from your domain and not someone spoofing your domain.",{"title":1400,"searchDepth":1401,"depth":1401,"links":15591},[15592,15593],{"id":1676,"depth":1401,"text":1677},{"id":1682,"depth":1401,"text":1683},"Understand how Microsoft 365 reapplies DKIM after Signature 365 processes signed email.",{},{"title":939,"description":15594},"h7MnBfm_YbFwhbwxd9asz2FZot-3O-CzgwCBj5FUe1E",{"id":15599,"title":921,"access":1395,"body":15600,"description":15606,"extension":1404,"featuredInSearchOrder":19,"meta":15607,"navigation":19,"path":922,"seo":15608,"stem":923,"tags":19,"__hash__":15609},"docs\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Findex.md",{"type":1397,"value":15601,"toc":15604},[15602],[3007,15603],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":15605},[],"Browse service information covering security, privacy, networking, permissions, and platform support for Signature 365.",{"generatedGroup":3013},{"title":921,"description":15606},"cAav0d2j18T46Lp7vNMyMzZwM4gcEPU7e5p9jDgNm0s",{"id":15611,"title":943,"access":1395,"body":15612,"description":15647,"extension":1404,"featuredInSearchOrder":19,"meta":15648,"navigation":19,"path":944,"seo":15649,"stem":945,"tags":19,"__hash__":15650},"docs\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fis-signature-365-gdpr-and-ccpa-compliant.md",{"type":1397,"value":15613,"toc":15643},[15614,15616,15618,15620,15639],[1421,15615,1677],{"id":1676},[1414,15617,943],{},[1421,15619,1683],{"id":1682},[1414,15621,15622,15623,3746,15628,15633,15634,1804],{},"Yes, Signature 365 and Symprex, our company, are compliant with both the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). When you sign up to Signature 365 you enter into our ",[1688,15624,15627],{"href":15625,"rel":15626},"https:\u002F\u002Fwww.signature365.com\u002Flegal\u002Fterms-of-service\u002F",[1692],"Terms of Service",[1688,15629,15632],{"href":15630,"rel":15631},"https:\u002F\u002Fwww.signature365.com\u002Flegal\u002Fdata-processing-agreement\u002F",[1692],"Data Processing Agreement"," (DPA). We process personal data in strict accordance with our ",[1688,15635,15638],{"href":15636,"rel":15637},"https:\u002F\u002Fwww.signature365.com\u002Flegal\u002Fprivacy-policy\u002F",[1692],"Privacy Policy",[1414,15640,15493,15641,1804],{},[1688,15642,979],{"href":980},{"title":1400,"searchDepth":1401,"depth":1401,"links":15644},[15645,15646],{"id":1676,"depth":1401,"text":1677},{"id":1682,"depth":1401,"text":1683},"Review Signature 365 GDPR and CCPA compliance, including the DPA and privacy policy.",{},{"title":943,"description":15647},"XeYubJHXPjUt__IyMlrJ869jpdna6siCT5K5a7QBwTI",{"id":15652,"title":947,"access":1395,"body":15653,"description":15889,"extension":1404,"featuredInSearchOrder":19,"meta":15890,"navigation":19,"path":948,"seo":15891,"stem":949,"tags":19,"__hash__":15892},"docs\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fremoving-email-signature-manager-following-migration-to-signature-365.md",{"type":1397,"value":15654,"toc":15880},[15655,15657,15660,15662,15665,15669,15672,15675,15741,15745,15748,15762,15768,15776,15782,15787,15793,15800,15803,15807,15810,15817,15823,15829,15835,15843,15849,15853,15856],[1421,15656,3840],{"id":3839},[1414,15658,15659],{},"You have recently migrated from Email Signature Manager to Signature 365, and wish to remove the Email Signature Manager components from your devices.",[1421,15661,1649],{"id":1648},[1414,15663,15664],{},"The information below details how to remove the SIS injection service, Entra ID applications, Signagent, and the Email Signature Manager server from your network.",[5609,15666,15668],{"id":15667},"sis-injection-service","SIS Injection Service",[1414,15670,15671],{},"This process must be completed in the Exchange admin center, the steps below will detail how to complete this process.",[9908,15673,15674],{},"The SIS component must be disabled or you may attempt to send emails using this service, which will be blocked from 31\u002F12\u002F23",[2114,15676,15677,15683,15696,15717,15724],{},[1778,15678,10134,15679],{},[1688,15680,8838],{"href":15681,"rel":15682},"https:\u002F\u002Fadmin.exchange.microsoft.com\u002F",[1692],[1778,15684,3892,15685,15687,15688,15690,15691],{},[1563,15686,14892],{}," and then ",[1563,15689,14896],{}," from the menu\n",[2360,15692],{"alt":15693,"src":15694,"style":15695},"Exchange admin center Mail flow Rules menu","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fremoving-email-signature-manager-following-migration-to-signature-365\u002Feac-mail-flow-rules.png","width: 293px;",[1778,15697,3878,15698,15701,15702,15704,15705,15707,15711,15713],{},[1563,15699,15700],{},"Send to Symprex Signature Injection Service"," rule, and select the ",[1563,15703,8523],{}," option",[10778,15706],{},[2360,15708],{"alt":15709,"src":15710},"Send to Symprex Signature Injection Service rule selected in Exchange admin center","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fremoving-email-signature-manager-following-migration-to-signature-365\u002Feac-sis-rule-selected.png",[10778,15712],{},[2360,15714],{"alt":15715,"src":15716},"Confirmation prompt to delete the SIS transport rule","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fremoving-email-signature-manager-following-migration-to-signature-365\u002Feac-sis-rule-delete-confirm.png",[1778,15718,3878,15719,15723],{},[1688,15720,14958],{"href":15721,"rel":15722},"https:\u002F\u002Fadmin.exchange.microsoft.com\u002F#\u002Fconnectors",[1692]," menu option",[1778,15725,3878,15726,3746,15728,15731,15732,15734,15735,15737],{},[1563,15727,15700],{},[1563,15729,15730],{},"Receive from Symprex Signature Injection Service"," connectors individually, and select the ",[1563,15733,8523],{}," option for each",[10778,15736],{},[2360,15738],{"alt":15739,"src":15740},"SIS connectors listed in Exchange admin center with Delete option","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fremoving-email-signature-manager-following-migration-to-signature-365\u002Feac-sis-connectors-delete.png",[5609,15742,15744],{"id":15743},"entra-id-components","Entra ID components",[1414,15746,15747],{},"Depending on your configuration, there may be 2 Enterprise Applications present in Entra ID.",[1414,15749,15750,15751,15754,15755,15757,15758,15761],{},"These can be found by logging on to the Azure portal at ",[1688,15752,3866],{"href":2371,"rel":15753},[1692],", selecting the ",[1563,15756,15160],{}," option, and searching for ",[1563,15759,15760],{},"symprex email"," in the search bar.",[1414,15763,15764],{},[2360,15765],{"alt":15766,"src":15767},"Entra ID Enterprise Applications search results for symprex email","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fremoving-email-signature-manager-following-migration-to-signature-365\u002Fentra-id-enterprise-apps-symprex-search.png",[1414,15769,15770,15771,15773,15774,6378],{},"Select each of the 2 applications, select the ",[1563,15772,3281],{}," option from the menu, and select the ",[1563,15775,8523],{},[1414,15777,15778],{},[2360,15779],{"alt":15780,"src":15781},"Entra ID application Properties page with Delete option highlighted","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fremoving-email-signature-manager-following-migration-to-signature-365\u002Fentra-id-app-properties-delete.png",[1414,15783,15784,15785,6378],{},"A confirmation window will appear, select the ",[1563,15786,3981],{},[1414,15788,15789],{},[2360,15790],{"alt":15791,"src":15792},"Confirmation dialog to delete the Entra ID application","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fremoving-email-signature-manager-following-migration-to-signature-365\u002Fentra-id-app-delete-confirm.png",[1414,15794,15795,15796,15799],{},"Repeat this process for the ",[1563,15797,15798],{},"Email Signature Manager Agent"," entry, if present, and refresh the application list once completed.",[1414,15801,15802],{},"This completes the process of removing the ESM components from your Entra ID and Exchange Online tenants.",[5609,15804,15806],{"id":15805},"esm-agent","ESM Agent",[1414,15808,15809],{},"Signagent should ideally be removed from your client devices before the Email Signature Manager server is uninstalled.",[1414,15811,15812,15813,3731,15815,1804],{},"If you wish to remove local Outlook signatures deployed by the ESM server, you should ensure the \"Remove all signatures other than those specifically deployed\" is selected from ",[1563,15814,3589],{},[1563,15816,6292],{},[1414,15818,15819],{},[2360,15820],{"alt":15821,"src":15822,"style":15127},"Email Signature Manager Deployment Options with Remove all signatures option selected","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fremoving-email-signature-manager-following-migration-to-signature-365\u002Fesm-deployment-options-remove-signatures.png",[1414,15824,15825,15826,15828],{},"Following this, please use the ",[1563,15827,5694],{}," option in Email Signature Manager, and remove all deployments from all Users and Groups.",[1414,15830,15831,15832,15834],{},"As the last step, complete a full update cycle using the ",[1563,15833,3672],{}," button, this will ensure that all deployed signatures are removed from devices on the next Signagent update cycle.",[1414,15836,15837,15838,1804],{},"The agent can also be removed using the information in the following article: ",[1688,15839,15842],{"href":15840,"rel":15841},"https:\u002F\u002Fsupport.symprex.com\u002Fen\u002Fsupport\u002Fsolutions\u002Farticles\u002F1000318071-uninstalling-the-email-signature-manager-agent-programmatically",[1692],"Uninstalling the Email Signature Manager agent programmatically",[1414,15844,15845,15846,1804],{},"If you have already removed Signagent from your devices, you can use the information in the following article to remove all local Outlook signatures: ",[1688,15847,15848],{"href":753},"Managing personal signatures, fonts and stationary for Outlook desktop",[5609,15850,15852],{"id":15851},"remove-esm-installation","Remove ESM installation",[1414,15854,15855],{},"On the ESM server:",[2114,15857,15858,15860,15863,15866,15869,15872,15874,15876,15878],{},[1778,15859,3067],{},[1778,15861,15862],{},"Select the Configuration tab in the ribbon",[1778,15864,15865],{},"Select the Configuration page in the backstage",[1778,15867,15868],{},"In the Deployment Options dialog, select the Client Access Service tab",[1778,15870,15871],{},"Under Service Connection Point, click the Delete button",[1778,15873,8526],{},[1778,15875,8529],{},[1778,15877,8438],{},[1778,15879,8534],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":15881},[15882,15883],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649,"children":15884},[15885,15886,15887,15888],{"id":15667,"depth":5673,"text":15668},{"id":15743,"depth":5673,"text":15744},{"id":15805,"depth":5673,"text":15806},{"id":15851,"depth":5673,"text":15852},"Remove legacy Email Signature Manager services, apps, agents, and servers after moving to Signature 365.",{},{"title":947,"description":15889},"AyX32i57nfTcS2FUAouzjQhCs_uiolqvRbugiXlSTgc",{"id":15894,"title":951,"access":1395,"body":15895,"description":15970,"extension":1404,"featuredInSearchOrder":19,"meta":15971,"navigation":19,"path":952,"seo":15972,"stem":953,"tags":19,"__hash__":15973},"docs\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fsignature-365-entra-id-enterprise-applications.md",{"type":1397,"value":15896,"toc":15966},[15897,15899,15905,15908,15910,15921,15924,15930,15933,15936,15942,15945,15948,15954,15957,15960],[1421,15898,3840],{"id":3839},[1414,15900,15901,15902,15904],{},"Follwing the integration of Signature 365 to your Microsoft 365 tenant, you see a number of new applications listed in your Azure \u002F Entra ID ",[1563,15903,15160],{}," list.",[1414,15906,15907],{},"You wish to know which of these applications are required.",[1421,15909,1642],{"id":1641},[1414,15911,15912,15913,15915,15916,3746,15918,15920],{},"Signature 365 configures the ",[1563,15914,55],{},", ",[1563,15917,15141],{},[1563,15919,15144],{}," applications as part of the initial integration to grant access to different parts of your tenant.",[1414,15922,15923],{},"Depending on the features enabled, you will see differing applications listed.",[1414,15925,15926],{},[2360,15927],{"alt":15928,"src":15929},"Entra ID Enterprise Applications list showing Signature 365 main integration app","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fsignature-365-entra-id-enterprise-applications\u002Fentra-id-signature-365-app.png",[1414,15931,15932],{},"This app is created as part of the main integration process and cannot be removed.",[1414,15934,15935],{},"This allows us to synchronise your directory, including users, groups, mailbox settings and domains.",[1414,15937,15938],{},[2360,15939],{"alt":15940,"src":15941},"Entra ID Enterprise Applications list showing Signature 365 Setup app","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fsignature-365-entra-id-enterprise-applications\u002Fentra-id-signature-365-setup-app.png",[1414,15943,15944],{},"This app is created as part of the server-side signatures component and can be removed once integration has been completed.",[1414,15946,15947],{},"This allows us to automatically configure Exchange Online to route your server-side emails to Signature 365 for signature injection.",[1414,15949,15950],{},[2360,15951],{"alt":15952,"src":15953},"Entra ID Enterprise Applications list showing Signature 365 Sent Items Update app","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fsignature-365-entra-id-enterprise-applications\u002Fentra-id-signature-365-sent-items-app.png",[1414,15955,15956],{},"This app is created as part of the Sent Items Update component and cannot be removed.",[1414,15958,15959],{},"This allows us to automatically update your server-side sent emails with the signature when viewing in your Sent Items folder.",[1429,15961,15962,15963,15965],{},"If the Server-side signatures configuration is updated through the Signature 365 portal, the ",[1563,15964,15141],{}," Enterprise application will be recreated.",{"title":1400,"searchDepth":1401,"depth":1401,"links":15967},[15968,15969],{"id":3839,"depth":1401,"text":3840},{"id":1641,"depth":1401,"text":1642},"Identify which Signature 365 enterprise applications are created in Entra ID and what each one does.",{},{"title":951,"description":15970},"WGZKQim9qL8I7jsJHswTEwxxUh5s1ccSY9_fPCx_nZM",{"id":15975,"title":955,"access":1395,"body":15976,"description":16162,"extension":1404,"featuredInSearchOrder":19,"meta":16163,"navigation":19,"path":956,"seo":16164,"stem":957,"tags":19,"__hash__":16165},"docs\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fsignature-365-exchange-mailbox-support.md",{"type":1397,"value":15977,"toc":16160},[15978,15981,15985,16021,16025,16056,16060,16090,16094,16125,16129],[1414,15979,15980],{},"The following document details the supported environments for Signature 365 and available features for both Outlook client-side components, based on Mailbox location.",[2681,15982,15984],{"id":15983},"outlook-classic","Outlook Classic:",[1942,15986,15987,15998],{},[12865,15988,15989],{},[1949,15990,15991,15993,15995],{},[12870,15992],{},[12870,15994,11597],{},[12870,15996,15997],{},"Signature 365 Agent",[1946,15999,16000,16011],{},[1949,16001,16002,16005,16008],{},[1952,16003,16004],{},"Exchange Online mailbox",[1952,16006,16007],{},"All Add-in features supported",[1952,16009,16010],{},"All Agent features supported",[1949,16012,16013,16016,16019],{},[1952,16014,16015],{},"Exchange On-Premise mailbox",[1952,16017,16018],{},"Add-in supports preview-only",[1952,16020,16010],{},[2681,16022,16024],{"id":16023},"outlook-new","Outlook \"New\"",[1942,16026,16027,16037],{},[12865,16028,16029],{},[1949,16030,16031,16033,16035],{},[12870,16032],{},[12870,16034,11597],{},[12870,16036,15997],{},[1946,16038,16039,16048],{},[1949,16040,16041,16043,16045],{},[1952,16042,16004],{},[1952,16044,16007],{},[1952,16046,16047],{},"Unsupported by application",[1949,16049,16050,16052,16054],{},[1952,16051,16015],{},[1952,16053,16018],{},[1952,16055,16047],{},[2681,16057,16059],{"id":16058},"outlook-web-access","Outlook Web Access:",[1942,16061,16062,16072],{},[12865,16063,16064],{},[1949,16065,16066,16068,16070],{},[12870,16067],{},[12870,16069,11597],{},[12870,16071,15997],{},[1946,16073,16074,16082],{},[1949,16075,16076,16078,16080],{},[1952,16077,16004],{},[1952,16079,16007],{},[1952,16081,16047],{},[1949,16083,16084,16086,16088],{},[1952,16085,16015],{},[1952,16087,16018],{},[1952,16089,16047],{},[2681,16091,16093],{"id":16092},"outlook-mac","Outlook Mac:",[1942,16095,16096,16106],{},[12865,16097,16098],{},[1949,16099,16100,16102,16104],{},[12870,16101],{},[12870,16103,11597],{},[12870,16105,15997],{},[1946,16107,16108,16117],{},[1949,16109,16110,16112,16114],{},[1952,16111,16004],{},[1952,16113,16007],{},[1952,16115,16116],{},"All Mac Agent features supported",[1949,16118,16119,16121,16123],{},[1952,16120,16015],{},[1952,16122,16018],{},[1952,16124,16116],{},[2681,16126,16128],{"id":16127},"outlook-mobile","Outlook Mobile:",[1942,16130,16131,16141],{},[12865,16132,16133],{},[1949,16134,16135,16137,16139],{},[12870,16136],{},[12870,16138,11597],{},[12870,16140,15997],{},[1946,16142,16143,16152],{},[1949,16144,16145,16147,16150],{},[1952,16146,16004],{},[1952,16148,16149],{},"Add-in supports default signature insertion only. Task pane unavailable",[1952,16151,16047],{},[1949,16153,16154,16156,16158],{},[1952,16155,16015],{},[1952,16157,16047],{},[1952,16159,16047],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":16161},[],"Check Signature 365 add-in and agent support across Exchange Online, on-premises, and Outlook platforms.",{},{"title":955,"description":16162},"Z2XsP5dxqSk1Uh43N9pQ5DbOojkD0lDSLI83C4J2urE",{"id":16167,"title":959,"access":1395,"body":16168,"description":16241,"extension":1404,"featuredInSearchOrder":19,"meta":16242,"navigation":19,"path":960,"seo":16243,"stem":961,"tags":19,"__hash__":16244},"docs\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fsignature-365-outlook-add-in-manifest-versions.md",{"type":1397,"value":16169,"toc":16239},[16170,16173,16176,16179,16182,16185,16188,16191,16194,16197,16200,16203,16206,16209,16212,16215,16218,16221,16224,16227,16230,16233,16236],[1414,16171,16172],{},"The following article details release notes for the Outlook Add-in manifest versions.",[1414,16174,16175],{},"Version 3.0",[1414,16177,16178],{},"Implemented NAA Authentication and updated Entra ID permissions to support NAA",[1414,16180,16181],{},"Version 2.0",[1414,16183,16184],{},"Added configuration for SSO authentication in add-in when supported by Microsoft.",[1414,16186,16187],{},"Version 1.8",[1414,16189,16190],{},"Added support for signature injection in Outlook appointments",[1414,16192,16193],{},"Version 1.7",[1414,16195,16196],{},"Added support for mobile form factors",[1414,16198,16199],{},"Installation source and version details supplied to diagnostics pane",[1414,16201,16202],{},"Added \"Supports shared folder\" declaration",[1414,16204,16205],{},"Version 1.5",[1414,16207,16208],{},"Added declaration for \"From\" event triggers",[1414,16210,16211],{},"Version 1.4.0",[1414,16213,16214],{},"Added event declaration for appointments",[1414,16216,16217],{},"Version 1.3.9",[1414,16219,16220],{},"Updated numerous texts and support links",[1414,16222,16223],{},"Version 1.3.0",[1414,16225,16226],{},"Added support for Task Pane pinning",[1414,16228,16229],{},"Version 1.2.0",[1414,16231,16232],{},"Increased Minimum Outlook API requirement set to 1.3",[1414,16234,16235],{},"Version 1.1.0",[1414,16237,16238],{},"Updated internal URL structure of hosted files",{"title":1400,"searchDepth":1401,"depth":1401,"links":16240},[],"Review Outlook add-in manifest release notes, including version changes and authentication updates.",{},{"title":959,"description":16241},"p8lkZhSE8rHhR0UHeV1Hpd5KPYAOvLzpH_DpEDHfoZY",{"id":16246,"title":963,"access":1395,"body":16247,"description":16367,"extension":1404,"featuredInSearchOrder":19,"meta":16368,"navigation":19,"path":964,"seo":16369,"stem":965,"tags":19,"__hash__":16370},"docs\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fsignature-365-ports-and-urls.md",{"type":1397,"value":16248,"toc":16363},[16249,16251,16254,16256,16259,16262,16265,16268,16271,16274,16277,16280,16283,16285,16288,16292,16295,16297,16299,16301],[1421,16250,3840],{"id":3839},[1414,16252,16253],{},"You wish to understand which ports and URLs are required for the Signature 365 web portal, add-in and agent to function.",[1421,16255,1649],{"id":1648},[1414,16257,16258],{},"All Signature 365 services connect via port 443, using TLS 1.2 or higher.",[1414,16260,16261],{},"We recommend allowing *.signature365.com to account for any future additions or changes to the configuration requirements.",[1414,16263,16264],{},"Where [region] is listed, this should be replaced with your Signature 365 region code, this is listed at the bottom of the article.",[2681,16266,16267],{"id":90},"Web Portal",[1414,16269,16270],{},"app.signature365.com",[1414,16272,16273],{},"id.signature365.com",[1414,16275,16276],{},"templates.signature365.com",[1414,16278,16279],{},"images.[region].signature365.com",[2681,16281,15454],{"id":16282},"outlook-add-in",[1414,16284,16273],{},[1414,16286,16287],{},"outlook.signature365.com",[2681,16289,16291],{"id":16290},"outlook-classic-agent-import-tools-exchange-transport-agent","Outlook Classic Agent, Import Tools, Exchange Transport Agent",[1414,16293,16294],{},"gateway.signature365.com",[1414,16296,16273],{},[1414,16298,16276],{},[1414,16300,16279],{},[1942,16302,16303,16313],{},[12865,16304,16305],{},[1949,16306,16307,16310],{},[12870,16308,16309],{},"Region",[12870,16311,16312],{},"Region code",[1946,16314,16315,16323,16331,16339,16347,16355],{},[1949,16316,16317,16320],{},[1952,16318,16319],{},"Australia",[1952,16321,16322],{},"au",[1949,16324,16325,16328],{},[1952,16326,16327],{},"Canada",[1952,16329,16330],{},"ca",[1949,16332,16333,16336],{},[1952,16334,16335],{},"EU",[1952,16337,16338],{},"eu",[1949,16340,16341,16344],{},[1952,16342,16343],{},"UAE",[1952,16345,16346],{},"ae",[1949,16348,16349,16352],{},[1952,16350,16351],{},"UK",[1952,16353,16354],{},"uk",[1949,16356,16357,16360],{},[1952,16358,16359],{},"US",[1952,16361,16362],{},"us",{"title":1400,"searchDepth":1401,"depth":1401,"links":16364},[16365,16366],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Allow the required Signature 365 URLs, regional hosts, and HTTPS connectivity for portal, add-in, and agent services.",{},{"title":963,"description":16367},"E_TOg96-YZejR6TsCJei3k0f2DTyRjERENP9sKPZwJ8",{"id":16372,"title":967,"access":1395,"body":16373,"description":16712,"extension":1404,"featuredInSearchOrder":19,"meta":16713,"navigation":19,"path":968,"seo":16714,"stem":969,"tags":19,"__hash__":16715},"docs\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fwhat-entra-id-data-is-synced-with-signature-365.md",{"type":1397,"value":16374,"toc":16708},[16375,16377,16380,16382,16388,16391,16705],[1421,16376,3840],{"id":3839},[1414,16378,16379],{},"You wish to understand what data from your Entra ID \u002F Microsoft 365 Tenant will be synchronised with your Signature 365 Tenant.",[1421,16381,1649],{"id":1648},[1414,16383,16384,16385,16387],{},"Exact information for your tenant can be found in the ",[1563,16386,1266],{}," menu option within Signature 365.",[1414,16389,16390],{},"The following is a list of default fields that are synced with Signature 365.",[1942,16392,16393,16406],{},[12865,16394,16395],{},[1949,16396,16397,16400,16403],{},[12870,16398,16399],{},"Signature 365 field",[12870,16401,16402],{},"Signature 365 token",[12870,16404,16405],{},"Microsoft Entra ID field",[1946,16407,16408,16421,16434,16447,16460,16473,16485,16498,16511,16524,16537,16550,16563,16576,16589,16601,16614,16627,16640,16653,16666,16679,16692],{},[1949,16409,16410,16413,16418],{},[1952,16411,16412],{},"City",[1952,16414,16415],{},[1438,16416,16417],{},"{{City}}",[1952,16419,16420],{},"city",[1949,16422,16423,16426,16431],{},[1952,16424,16425],{},"Company",[1952,16427,16428],{},[1438,16429,16430],{},"{{Company}}",[1952,16432,16433],{},"companyName",[1949,16435,16436,16439,16444],{},[1952,16437,16438],{},"Country",[1952,16440,16441],{},[1438,16442,16443],{},"{{Country}}",[1952,16445,16446],{},"country",[1949,16448,16449,16452,16457],{},[1952,16450,16451],{},"Custom Attribute 1 - 15",[1952,16453,16454],{},[1438,16455,16456],{},"{{CustomAttribute#}}",[1952,16458,16459],{},"customAttribute1 - 15",[1949,16461,16462,16465,16470],{},[1952,16463,16464],{},"Department",[1952,16466,16467],{},[1438,16468,16469],{},"{{Department}}",[1952,16471,16472],{},"department",[1949,16474,16475,16478,16483],{},[1952,16476,16477],{},"Email",[1952,16479,16480],{},[1438,16481,16482],{},"{{Email}}",[1952,16484,6771],{},[1949,16486,16487,16490,16495],{},[1952,16488,16489],{},"Employee type",[1952,16491,16492],{},[1438,16493,16494],{},"{{EmployeeType}}",[1952,16496,16497],{},"employeeType",[1949,16499,16500,16503,16508],{},[1952,16501,16502],{},"Fax",[1952,16504,16505],{},[1438,16506,16507],{},"{{Fax}}",[1952,16509,16510],{},"faxNumber",[1949,16512,16513,16516,16521],{},[1952,16514,16515],{},"First Name",[1952,16517,16518],{},[1438,16519,16520],{},"{{FirstName}}",[1952,16522,16523],{},"givenName",[1949,16525,16526,16529,16534],{},[1952,16527,16528],{},"Full Name",[1952,16530,16531],{},[1438,16532,16533],{},"{{FullName}}",[1952,16535,16536],{},"displayName",[1949,16538,16539,16542,16547],{},[1952,16540,16541],{},"Job Title",[1952,16543,16544],{},[1438,16545,16546],{},"{{JobTitle}}",[1952,16548,16549],{},"jobTitle",[1949,16551,16552,16555,16560],{},[1952,16553,16554],{},"Last Name",[1952,16556,16557],{},[1438,16558,16559],{},"{{LastName}}",[1952,16561,16562],{},"surname",[1949,16564,16565,16568,16573],{},[1952,16566,16567],{},"Mailbox Type",[1952,16569,16570],{},[1438,16571,16572],{},"{{MailboxType}}",[1952,16574,16575],{},"mailboxSettings\u002FuserPurpose",[1949,16577,16578,16581,16586],{},[1952,16579,16580],{},"Mobile",[1952,16582,16583],{},[1438,16584,16585],{},"{{Mobile}}",[1952,16587,16588],{},"mobilePhone",[1949,16590,16591,16593,16598],{},[1952,16592,3940],{},[1952,16594,16595],{},[1438,16596,16597],{},"{{Office}}",[1952,16599,16600],{},"officeLocation",[1949,16602,16603,16606,16611],{},[1952,16604,16605],{},"Other Emails",[1952,16607,16608],{},[1438,16609,16610],{},"{{OtherEmails[]}}",[1952,16612,16613],{},"otherMails",[1949,16615,16616,16619,16624],{},[1952,16617,16618],{},"Phone",[1952,16620,16621],{},[1438,16622,16623],{},"{{Phone}}",[1952,16625,16626],{},"businessPhone (entry 1 is selected)",[1949,16628,16629,16632,16637],{},[1952,16630,16631],{},"PhotoURL",[1952,16633,16634],{},[1438,16635,16636],{},"{{PhotoURL}}",[1952,16638,16639],{},"Photo",[1949,16641,16642,16645,16650],{},[1952,16643,16644],{},"Postal Code",[1952,16646,16647],{},[1438,16648,16649],{},"{{PostalCode}}",[1952,16651,16652],{},"postalCode",[1949,16654,16655,16658,16663],{},[1952,16656,16657],{},"Secondary Emails",[1952,16659,16660],{},[1438,16661,16662],{},"{{SecondaryEmails[]}}",[1952,16664,16665],{},"proxyAddresses",[1949,16667,16668,16671,16676],{},[1952,16669,16670],{},"State",[1952,16672,16673],{},[1438,16674,16675],{},"{{State}}",[1952,16677,16678],{},"state",[1949,16680,16681,16684,16689],{},[1952,16682,16683],{},"Street",[1952,16685,16686],{},[1438,16687,16688],{},"{{Street}}",[1952,16690,16691],{},"streetAddress",[1949,16693,16694,16697,16702],{},[1952,16695,16696],{},"User Principal Name",[1952,16698,16699],{},[1438,16700,16701],{},"{{UserPrincipalName}}",[1952,16703,16704],{},"userPrincipalName",[1414,16706,16707],{},"If you are using Entra Connect or Entra Connect Sync clients to sync data from an on-premise AD to your Entra ID instance, Signature 365 will sync these attributes as ExtensionAttribute(1-15) or Extension(attributename) - eg ExtensionPager",{"title":1400,"searchDepth":1401,"depth":1401,"links":16709},[16710,16711],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"See which Entra ID fields Signature 365 syncs for users, groups, and mailbox data.",{},{"title":967,"description":16712},"blp1HYuDccmO7u8eZo-O6B0OXWvUN0cmzmEhCAwEJl8",{"id":16717,"title":971,"access":1395,"body":16718,"description":16789,"extension":1404,"featuredInSearchOrder":19,"meta":16790,"navigation":19,"path":972,"seo":16791,"stem":973,"tags":19,"__hash__":16792},"docs\u002Fsignature-365\u002Fget-started\u002Fservice-information\u002Fwhat-is-the-difference-between-client-side-and-server-side-signatures.md",{"type":1397,"value":16719,"toc":16782},[16720,16722,16731,16733,16736,16740,16743,16746,16749,16757,16760,16763,16769,16773,16776],[1421,16721,3840],{"id":3839},[1414,16723,16724,16725,3746,16728,16730],{},"You wish to understand the differences between ",[1688,16726,16727],{"href":1162},"server",[1688,16729,91],{"href":729}," signature options in Signature 365.",[1421,16732,5487],{"id":5486},[1414,16734,16735],{},"The main difference between the two methods of signature injection is how the signature is inserted into the email.",[5609,16737,16739],{"id":16738},"client-side-injection","Client-side injection",[1414,16741,16742],{},"Signatures injected by the modern add-in when \"add signature when composing email\" is selected are inserted in to the email as it is composed.",[1429,16744,16745],{},"Emails sent in this manner are never routed through the Signature 365 servers. This mode also allows you to select alternative signatures if assigned to the user, and allows the user to change their default signature if allowed in the admin portal.",[1414,16747,16748],{},"Signatures injected using the Classic Agent are created within the Outlook built-in Signatures function, and inserted by Outlook.",[1429,16750,16751,16754],{},[1414,16752,16753],{},"These emails are routed to the Signature 365 servers if you also have server-side signatures enabled but are detected as having a signature and are not altered.",[1414,16755,16756],{},"Additional signatures are selected from the Outlook Signatures option.",[1414,16758,16759],{},"Using the modern add-in in preview mode, the signature is not inserted when the email is composed.",[1429,16761,16762],{},"When sent, the email is routed to the Signature 365 servers, and the default signature is added.\nIt is not possible to select an alternative signature in this mode.",[1414,16764,16765,16766,1804],{},"More information on client-side signatures can be found here: ",[1688,16767,16768],{"href":729},"Client-side signatures",[5609,16770,16772],{"id":16771},"server-side-injection","Server-side injection",[1414,16774,16775],{},"If you do not have the modern add-in installed, or are using a device which does not support the modern add-in or classic agent, email sent will be routed to the Signature 365 servers for injection.",[1414,16777,16778,16779,1804],{},"In this mode, only the default signature can be injected to the email. Additional information on the process can be found here: ",[1688,16780,16781],{"href":1162},"Server-side signatures",{"title":1400,"searchDepth":1401,"depth":1401,"links":16783},[16784,16785],{"id":3839,"depth":1401,"text":3840},{"id":5486,"depth":1401,"text":5487,"children":16786},[16787,16788],{"id":16738,"depth":5673,"text":16739},{"id":16771,"depth":5673,"text":16772},"Compare how client-side and server-side signatures are inserted, managed, and delivered in Signature 365.",{},{"title":971,"description":16789},"IVEKgioujoRM6MHg3bNQGrtazC61S5Yq2pcCjZRMxto",{"id":16794,"title":975,"access":1395,"body":16795,"description":16813,"extension":1404,"featuredInSearchOrder":19,"meta":16814,"navigation":19,"path":976,"seo":16815,"stem":977,"tags":19,"__hash__":16816},"docs\u002Fsignature-365\u002Fget-started\u002Fsignature-365-development-roadmap.md",{"type":1397,"value":16796,"toc":16810},[16797,16801],[1421,16798,16800],{"id":16799},"feature-roadmap","Feature roadmap",[1414,16802,16803,16804,16809],{},"The feature roadmap can now be found at ",[1688,16805,16808],{"href":16806,"rel":16807},"https:\u002F\u002Fupdates.signature365.com\u002F",[1692],"https:\u002F\u002Fupdates.signature365.com","\u002F",{"title":1400,"searchDepth":1401,"depth":1401,"links":16811},[16812],{"id":16799,"depth":1401,"text":16800},"Find the latest Signature 365 roadmap and planned features on the product updates site.",{},{"title":975,"description":16813},"EnDJaXcmob1YevXlJ_LjQFdSm2krB3LriN1l2CDRSIc",{"id":16818,"title":979,"access":1395,"body":16819,"description":17094,"extension":1404,"featuredInSearchOrder":19,"meta":17095,"navigation":19,"path":980,"seo":17096,"stem":981,"tags":19,"__hash__":17097},"docs\u002Fsignature-365\u002Fget-started\u002Fsignature-365-reliability-and-security.md",{"type":1397,"value":16820,"toc":17076},[16821,16825,16828,16832,16835,16843,16847,16850,16854,16857,16861,16864,16868,16871,16875,16878,16882,16888,16892,16895,16903,16907,16915,16919,16922,16926,16930,16936,16942,16948,16954,16960,16964,16967,16973,16979,16985,16991,16997,17001,17007,17013,17019,17023,17029,17035,17039,17045,17051,17055,17061,17067,17073],[1421,16822,16824],{"id":16823},"reliability-and-security","Reliability and security",[1414,16826,16827],{},"Signature 365 is a cloud service designed to meet the highest security, availability and compliance standards. Our team of engineers developed Signature 365 in compliance with both ISO 27001 (information security) and ISO 27018 (personal data protection in the cloud). We are a Microsoft Certified Partner and proud our solutions are recommended by Microsoft.",[1421,16829,16831],{"id":16830},"iso-27001-27018-and-soc2-type-2","ISO 27001, 27018 and SOC2 Type 2",[1414,16833,16834],{},"Symprex is ISO 27001, 27018 and SOC 2 Type 2 certified.",[1414,16836,16837,16838,16842],{},"Our compliance is continuously monitored by our security partner Vanta and a live status is available at ",[1688,16839,16840],{"href":16840,"rel":16841},"https:\u002F\u002Ftrust.symprex.com",[1692]," where our ISO 27001 and SOC 2 certificates are also available for download.",[1421,16844,16846],{"id":16845},"gdpr-and-ccpa-compliance","GDPR and CCPA compliance",[1414,16848,16849],{},"We are compliant with GDPR and CCPA. Our security measures ensure that the personal data we process is safe at all times.",[1421,16851,16853],{"id":16852},"choice-of-geolocation","Choice of geolocation",[1414,16855,16856],{},"We create your tenant in the appropriate geolocation based on the country you select during the registration process. This helps you stay GDPR and CCPA compliant. Current data centre locations are the United States, Canada, Europe, United Kingdom, United Arab Emirates and Australia with more planned.",[1421,16858,16860],{"id":16859},"multifactor-authentication","Multifactor authentication",[1414,16862,16863],{},"We support multifactor authentication for signing on to Signature 365. We also support multifactor authentication when connecting Signature 365 to Microsoft 365. You will not need to disable multifactor authentication on your admin account.",[1421,16865,16867],{"id":16866},"safeguarding-credentials","Safeguarding credentials",[1414,16869,16870],{},"We use OAuth 2.0 for authentication. This means we have no access to your credentials. Where you grant access we store and use access tokens to access Microsoft 365.",[1421,16872,16874],{"id":16873},"secure-email-processing","Secure email processing",[1414,16876,16877],{},"When using server-side signatures, email is routed via the Signature 365 service in your geolocation to add signatures. The Signature 365 service is hosted on Microsoft Azure and your email therefore never leaves Microsoft data centres. If you do not want to route emails via the Signature 365 service, you can enable the client-side signature mode only where signatures are added directly to email in the Outlook client.",[1421,16879,16881],{"id":16880},"private-email-processing","Private email processing",[1414,16883,16884,16887],{},[1563,16885,16886],{},"We do not store or read your emails."," Your emails remain entirely private. The Signature 365 service scans each email for any reply\u002Fforward separator, injects the relevant signature in the correct place, and immediately routes the email back to Microsoft 365 for delivery.",[1421,16889,16891],{"id":16890},"microsoft-azure-infrastructure","Microsoft Azure infrastructure",[1414,16893,16894],{},"Signature 365 is hosted exclusively on Microsoft Azure offering the highest security and SLA standards. Microsoft Azure data centres are certified to the following standards:",[1775,16896,16897,16900],{},[1778,16898,16899],{},"ISO 27001, 27017 and 27018",[1778,16901,16902],{},"SOC 1 and 2",[1421,16904,16906],{"id":16905},"security-measures","Security measures",[1414,16908,16909,16910,16914],{},"The information in this section is a copy of Appendix 2 : Security Measures in our Data Processing Agreement (DPA) available at ",[1688,16911,16912],{"href":16912,"rel":16913},"https:\u002F\u002Fwww.signature365.com\u002Flegal\u002Fdata-processing-agreement",[1692],". It describes the security measures we have in place to protect your data and ensure service performance and reliability.",[5609,16916,16918],{"id":16917},"confidentiality","Confidentiality",[1414,16920,16921],{},"The Supplier has controls in place to maintain the confidentiality of Customer Data, in accordance with the Services Agreement. All Supplier employees and contract personnel are bound by the Supplier’s internal policies regarding maintaining confidentiality of Customer Data and contractually commit to these obligations.",[5609,16923,16925],{"id":16924},"access-control","Access Control",[2681,16927,16929],{"id":16928},"preventing-unauthorized-product-access","Preventing Unauthorized Product Access",[1414,16931,16932,16935],{},[1563,16933,16934],{},"Outsourced processing:"," We host our Signature 365 Service with outsourced cloud infrastructure providers. Additionally, we maintain contractual relationships with vendors in order to provide the Signature 365 Service in accordance with our DPA. We rely on contractual agreements, privacy policies, and vendor compliance programs in order to protect data processed or stored by these vendors.",[1414,16937,16938,16941],{},[1563,16939,16940],{},"Physical and environmental security:"," We host our product infrastructure with multi-tenant, outsourced infrastructure providers. The physical and environmental security controls are audited for SOC 2 Type II and ISO 27001 compliance, among other certifications.",[1414,16943,16944,16947],{},[1563,16945,16946],{},"Authentication:"," We implement a uniform password policy for our customer products. Customers who interact with the products via the user interface must authenticate before accessing non-public customer data.",[1414,16949,16950,16953],{},[1563,16951,16952],{},"Authorization:"," Customer Data is stored in multi-tenant storage systems accessible to Customers via only application user interfaces and application programming interfaces. Customers are not allowed direct access to the underlying application infrastructure. The authorization model in each of our products is designed to ensure that only the appropriately assigned individuals can access relevant features, views, and customization options. Authorization to data sets is performed through validating the user’s permissions against the attributes associated with each data set.",[1414,16955,16956,16959],{},[1563,16957,16958],{},"Application Programming Interface (API) access:"," Public product APIs may be accessed using an API key or through OAuth authorization.",[2681,16961,16963],{"id":16962},"preventing-unauthorized-product-use","Preventing Unauthorized Product Use",[1414,16965,16966],{},"We implement industry standard access controls and detection capabilities for the internal networks that support our products.",[1414,16968,16969,16972],{},[1563,16970,16971],{},"Access controls:"," Network access control mechanisms are designed to prevent network traffic using unauthorized protocols from reaching the product infrastructure. The technical measures implemented differ between infrastructure providers and include Virtual Private Cloud (VPC) implementations, security group assignment, and traditional firewall rules.",[1414,16974,16975,16978],{},[1563,16976,16977],{},"Intrusion detection and prevention:"," We implement a Web Application Firewall (WAF) solution to protect hosted customer websites and other internet-accessible applications. The WAF is designed to identify and prevent attacks against publicly available network services.",[1414,16980,16981,16984],{},[1563,16982,16983],{},"Static code analysis:"," Security reviews of code stored in our source code repositories is performed, checking for coding best practices and identifiable software flaws.",[1414,16986,16987,16990],{},[1563,16988,16989],{},"Penetration testing:"," We maintain relationships with industry recognized penetration testing service providers. The intent of the penetration tests is to identify and resolve foreseeable attack vectors and potential abuse scenarios.",[1414,16992,16993,16996],{},[1563,16994,16995],{},"Vulnerability disclosure policy:"," A vulnerability disclosure policy invites and incentivizes independent security researchers to ethically discover and disclose security flaws. We implement a vulnerability disclosure policy in an effort to widen the available opportunities to engage with the security community and improve the product defences against sophisticated attacks.",[2681,16998,17000],{"id":16999},"limitations-of-privilege-authorization-requirements","Limitations of Privilege & Authorization Requirements",[1414,17002,17003,17006],{},[1563,17004,17005],{},"Product access:"," A subset of our employees have access to the products and to customer data via controlled interfaces. The intent of providing access to a subset of employees is to provide effective customer support, to troubleshoot potential problems, to detect and respond to security incidents and implement data security. Access is enabled through “just in time” requests for access; all such requests are logged. Employees are granted access by role, and reviews of high risk privilege grants are initiated daily. Employee roles are reviewed at least once every six months.",[1414,17008,17009,17012],{},[1563,17010,17011],{},"Background checks:"," All Symprex employees undergo a third-party background check prior to being extended an employment offer, in accordance with and as permitted by the applicable laws. All Symprex employees are required to conduct themselves in a manner consistent with company guidelines, non-disclosure requirements, and ethical standards.",[1414,17014,17015,17018],{},[1563,17016,17017],{},"Employee training:"," At least once a year, employees must complete our security and privacy training which covering our security policies, security best practices, and privacy principles.",[5609,17020,17022],{"id":17021},"transmission-control","Transmission Control",[1414,17024,17025,17028],{},[1563,17026,17027],{},"In-transit:"," We encrypt all data in transit using TLS 1.2 or higher using industry standard algorithms and certificates.",[1414,17030,17031,17034],{},[1563,17032,17033],{},"At-rest:"," We store user passwords following policies that follow industry standard practices for security. We have implemented technologies to ensure that stored data is encrypted at rest.",[5609,17036,17038],{"id":17037},"input-control","Input Control",[1414,17040,17041,17044],{},[1563,17042,17043],{},"Detection:"," We designed our infrastructure to log extensive information about the system behaviour, traffic received, system authentication, and other application requests. Internal systems aggregated log data and alert appropriate employees of malicious, unintended, or anomalous activities. Our personnel, including security, operations, and support personnel, are responsive to known incidents.",[1414,17046,17047,17050],{},[1563,17048,17049],{},"Response and tracking:"," We maintain a record of known security incidents that includes description, dates and times of relevant activities, and incident disposition. Suspected and confirmed security incidents are investigated by security, operations, or support personnel; and appropriate resolution steps are identified and documented. For any confirmed incidents, we will take appropriate steps to minimize product and Customer damage or unauthorized disclosure. Notification to you will be in accordance with the terms of the Services Agreement and DPA.",[5609,17052,17054],{"id":17053},"availability-control","Availability Control",[1414,17056,17057,17060],{},[1563,17058,17059],{},"Infrastructure availability:"," The infrastructure providers use commercially reasonable efforts to ensure a minimum of 99.95% uptime. The providers maintain a minimum of N+1 redundancy to power, network, and HVAC services.",[1414,17062,17063,17066],{},[1563,17064,17065],{},"Fault tolerance:"," Backup and replication strategies are designed to ensure redundancy and fail-over protections during a significant processing failure. Customer Data is backed up to multiple durable data stores and replicated across multiple availability zones.",[1414,17068,17069,17072],{},[1563,17070,17071],{},"Online replicas and backups:"," Where feasible, production databases are designed to replicate data between no less than 1 primary and 1 secondary database. All databases are backed up and maintained using at least industry standard methods.",[1414,17074,17075],{},"Our products are designed to ensure redundancy and seamless failover. The server instances that support the products are also architected with a goal to prevent single points of failure. This design assists our operations in maintaining and updating the product applications and backend while limiting downtime.",{"title":1400,"searchDepth":1401,"depth":1401,"links":17077},[17078,17079,17080,17081,17082,17083,17084,17085,17086,17087],{"id":16823,"depth":1401,"text":16824},{"id":16830,"depth":1401,"text":16831},{"id":16845,"depth":1401,"text":16846},{"id":16852,"depth":1401,"text":16853},{"id":16859,"depth":1401,"text":16860},{"id":16866,"depth":1401,"text":16867},{"id":16873,"depth":1401,"text":16874},{"id":16880,"depth":1401,"text":16881},{"id":16890,"depth":1401,"text":16891},{"id":16905,"depth":1401,"text":16906,"children":17088},[17089,17090,17091,17092,17093],{"id":16917,"depth":5673,"text":16918},{"id":16924,"depth":5673,"text":16925},{"id":17021,"depth":5673,"text":17022},{"id":17037,"depth":5673,"text":17038},{"id":17053,"depth":5673,"text":17054},"Explore Signature 365 security, certifications, availability, data protection, and Microsoft 365 integration safeguards.",{},{"title":979,"description":17094},"YYWhKIpYNHwOCXVLm1UP2fUgKWuSFP3V-WtvWzEFUic",{"id":17099,"title":983,"access":1395,"body":17100,"description":17239,"extension":1404,"featuredInSearchOrder":19,"meta":17240,"navigation":19,"path":984,"seo":17241,"stem":985,"tags":19,"__hash__":17242},"docs\u002Fsignature-365\u002Fget-started\u002Fsignature-365-required-permissions.md",{"type":1397,"value":17101,"toc":17232},[17102,17105,17108,17111,17115,17118,17121,17126,17129,17134,17137,17142,17145,17150,17153,17156,17162,17171,17174,17178,17181,17184,17189,17192,17196,17198,17200,17206,17212,17215,17221,17225],[1414,17103,17104],{},"Signature 365 requires the following permissions on the following platforms:",[1421,17106,14332],{"id":17107},"microsoft-365",[1414,17109,17110],{},"To setup Signature 365 to integrate with Microsoft 365 the below permissions are required.",[5609,17112,17114],{"id":17113},"required-permissions-for-reading-directory-data","Required permissions for reading directory data",[3845,17116,17117],{},"The permissions in this section are always required to integrate with Microsoft 365.",[1414,17119,17120],{},"The permissions below are required to import directory, user and group information:",[1414,17122,17123],{},[1563,17124,17125],{},"Read directory data",[1414,17127,17128],{},"This allows us to import your directory, including users, groups and domains.",[1414,17130,17131],{},[1563,17132,17133],{},"Read all users' full profile",[1414,17135,17136],{},"This allows us to import your users and profiles for use in your signatures.",[1414,17138,17139],{},[1563,17140,17141],{},"Read all user mailbox settings",[1414,17143,17144],{},"This allows us to import your users' mailbox settings.",[1414,17146,17147],{},[1563,17148,17149],{},"Sign in and read user profile",[1414,17151,17152],{},"This is required to connect to your tenant.",[1414,17154,17155],{},"This is a screenshot of the permissions request dialog:",[1414,17157,17158],{},[2360,17159],{"alt":17160,"src":17161},"Microsoft permissions dialog requesting directory data read access for Signature 365","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fsignature-365-required-permissions\u002Fpermissions-dialog-directory-data.png",[1414,17163,17164,17165,17167,17168,17170],{},"When you click ",[1563,17166,6370],{},", a ",[1563,17169,55],{}," enterprise application is created in your Azure AD.",[1414,17172,17173],{},"The request is for administrator-level access so Signature 365 can continuously import your directory information in the background. If you are not a Global Administrator when accepting the permissions, you will see a dialog requesting you to login as a Global Administrator.",[5609,17175,17177],{"id":17176},"required-permissions-setting-up-integration-with-exchange-online","Required permissions setting up integration with Exchange Online",[3845,17179,17180],{},"The permissions in this section are only required if you want to use server-side signatures with Microsoft 365.",[1414,17182,17183],{},"The permissions below are required to allow Signature 365 to add a domain to your Microsoft 365 tenant that matches the certificate we will use to communicate securely with Exchange Online.",[1414,17185,17186],{},[1563,17187,17188],{},"Read and write domains",[1414,17190,17191],{},"This allows us to add a domain to your Microsoft 365 tenant that matches the certificate we will use to communicate securely with Exchange Online.",[1414,17193,17194],{},[1563,17195,17149],{},[1414,17197,17152],{},[1414,17199,17155],{},[1414,17201,17202],{},[2360,17203],{"alt":17204,"src":17205},"Microsoft permissions dialog requesting Exchange Online domain read\u002Fwrite access for Signature 365 Setup","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fsignature-365-required-permissions\u002Fpermissions-dialog-exchange-online.png",[1414,17207,17164,17208,17167,17210,17170],{},[1563,17209,6370],{},[1563,17211,15141],{},[1414,17213,17214],{},"The request is for administrator-level access. If you are not a Global Administrator when accepting the permissions, you will see a dialog requesting you to login as a Global Administrator.",[1429,17216,17217,17218,17220],{},"You may delete the ",[1563,17219,15141],{}," application from your Azure AD after completing the setup.",[5609,17222,17224],{"id":17223},"request-to-sign-in-to-application-to-create-connectors-and-transport-rule","Request to sign in to application to create connectors and transport rule",[1414,17226,17227,17228,17231],{},"You will be asked to sign in to the application ",[1563,17229,17230],{},"Microsoft Exchange REST API Based PowerShell",". You must sign in as a Global Administrator and make sure to enter the credentials for the correct Microsoft 365 tenant.",{"title":1400,"searchDepth":1401,"depth":1401,"links":17233},[17234],{"id":17107,"depth":1401,"text":14332,"children":17235},[17236,17237,17238],{"id":17113,"depth":5673,"text":17114},{"id":17176,"depth":5673,"text":17177},{"id":17223,"depth":5673,"text":17224},"Review the Microsoft 365 and platform permissions needed to integrate and use Signature 365 features.",{},{"title":983,"description":17239},"ztvMa57W3cNx-USbMiWxNllvAYCDjRUghWywU6Vbtj8",{"id":17244,"title":987,"access":1395,"body":17245,"description":17423,"extension":1404,"featuredInSearchOrder":19,"meta":17424,"navigation":19,"path":988,"seo":17425,"stem":989,"tags":19,"__hash__":17426},"docs\u002Fsignature-365\u002Fget-started\u002Fsignature-365-smtp-host-list-and-ip-whitelist.md",{"type":1397,"value":17246,"toc":17420},[17247,17251,17254,17327,17330],[1421,17248,17250],{"id":17249},"microsoft-365-integration","Microsoft 365 integration",[1414,17252,17253],{},"When Microsoft 365 server-side signatures are configured, email is routed from Microsoft 365 to Signature 365 for signature injection, and back again to Microsoft 365 for delivery. Email is routed via Signature 365 using the Simple Mail Transfer Protocol (SMTP). You can find the host for the region where your Signature 365 account is hosted in the table below:",[1942,17255,17256,17267],{},[12865,17257,17258],{},[1949,17259,17260,17262,17264],{},[12870,17261,16309],{},[12870,17263,16312],{},[12870,17265,17266],{},"Host",[1946,17268,17269,17278,17287,17297,17307,17317],{},[1949,17270,17271,17273,17275],{},[1952,17272,16319],{},[1952,17274,16322],{},[1952,17276,17277],{},"smtp.au.signature365.net",[1949,17279,17280,17282,17284],{},[1952,17281,16327],{},[1952,17283,16330],{},[1952,17285,17286],{},"smtp.ca.signature365.net",[1949,17288,17289,17292,17294],{},[1952,17290,17291],{},"European Union",[1952,17293,16338],{},[1952,17295,17296],{},"smtp.eu.signature365.net",[1949,17298,17299,17302,17304],{},[1952,17300,17301],{},"United Arab Emirates",[1952,17303,16346],{},[1952,17305,17306],{},"smtp.ae.signature365.net",[1949,17308,17309,17312,17314],{},[1952,17310,17311],{},"United Kingdom",[1952,17313,16354],{},[1952,17315,17316],{},"smtp.uk.signature365.net",[1949,17318,17319,17322,17324],{},[1952,17320,17321],{},"United States",[1952,17323,16362],{},[1952,17325,17326],{},"smtp.us.signature365.net",[1414,17328,17329],{},"If you add additional include statements to the Sender Policy Framework (SPF) record for your domain and your SPF record exceeds the 10 Domain Name System (DNS) lookup limit, you can instead add the IP addresses directly. You can find the IP addresses for the region where your Signature 365 account is hosted in the table below:",[1942,17331,17332,17346],{},[12865,17333,17334],{},[1949,17335,17336,17338,17340,17343],{},[12870,17337,16309],{},[12870,17339,16312],{},[12870,17341,17342],{},"SPF record",[12870,17344,17345],{},"IP addresses",[1946,17347,17348,17360,17372,17384,17396,17408],{},[1949,17349,17350,17352,17354,17357],{},[1952,17351,16319],{},[1952,17353,16322],{},[1952,17355,17356],{},"spf.au.signature365.net",[1952,17358,17359],{},"20.53.65.59",[1949,17361,17362,17364,17366,17369],{},[1952,17363,16327],{},[1952,17365,16330],{},[1952,17367,17368],{},"spf.ca.signature365.net",[1952,17370,17371],{},"20.48.141.200",[1949,17373,17374,17376,17378,17381],{},[1952,17375,17291],{},[1952,17377,16338],{},[1952,17379,17380],{},"spf.eu.signature365.net",[1952,17382,17383],{},"20.54.238.131",[1949,17385,17386,17388,17390,17393],{},[1952,17387,17301],{},[1952,17389,16346],{},[1952,17391,17392],{},"spf.ae.signature365.net",[1952,17394,17395],{},"20.74.238.135",[1949,17397,17398,17400,17402,17405],{},[1952,17399,17311],{},[1952,17401,16354],{},[1952,17403,17404],{},"spf.uk.signature365.net",[1952,17406,17407],{},"20.49.163.140",[1949,17409,17410,17412,17414,17417],{},[1952,17411,17321],{},[1952,17413,16362],{},[1952,17415,17416],{},"spf.us.signature365.net",[1952,17418,17419],{},"52.148.165.43",{"title":1400,"searchDepth":1401,"depth":1401,"links":17421},[17422],{"id":17249,"depth":1401,"text":17250},"Find regional SMTP hosts and IP addresses to whitelist for Signature 365 server-side mail flow.",{},{"title":987,"description":17423},"qGbnNaDlSqF2CcosMn53q9Vn0IydlyJwdBC1LPhxHwI",{"id":17428,"title":991,"access":1395,"body":17429,"description":17568,"extension":1404,"featuredInSearchOrder":19,"meta":17569,"navigation":19,"path":992,"seo":17570,"stem":993,"tags":19,"__hash__":17571},"docs\u002Fsignature-365\u002Fget-started\u002Fsignature-365-system-requirements.md",{"type":1397,"value":17430,"toc":17560},[17431,17434,17438,17482,17486,17494,17498,17506,17510,17513,17517,17520,17525,17529,17539,17543,17546],[1414,17432,17433],{},"Signature 365 is compatible with the following plans, directories, servers and clients:",[1421,17435,17437],{"id":17436},"microsoft-365-plans","Microsoft 365 plans",[1775,17439,17440,17443,17446,17449,17452,17455,17458,17461,17464,17467,17470,17473,17476,17479],{},[1778,17441,17442],{},"Microsoft 365 Business Basic",[1778,17444,17445],{},"Microsoft 365 Business Standard",[1778,17447,17448],{},"Microsoft 365 Business Premium",[1778,17450,17451],{},"Microsoft 365 E3",[1778,17453,17454],{},"Microsoft 365 E5",[1778,17456,17457],{},"Microsoft 365 F3",[1778,17459,17460],{},"Microsoft 365 GCC",[1778,17462,17463],{},"Office 365 A1",[1778,17465,17466],{},"Office 365 A3",[1778,17468,17469],{},"Office 365 A5",[1778,17471,17472],{},"Office 365 E1",[1778,17474,17475],{},"Office 365 E3",[1778,17477,17478],{},"Office 365 E5",[1778,17480,17481],{},"Office 365 F3",[1421,17483,17485],{"id":17484},"directories","Directories",[1775,17487,17488,17491],{},[1778,17489,17490],{},"Entra ID (Formerly Azure AD)",[1778,17492,17493],{},"Active Directory",[1421,17495,17497],{"id":17496},"mail-servers-server-side-signatures","Mail servers (server-side signatures)",[1775,17499,17500,17503],{},[1778,17501,17502],{},"Exchange Online",[1778,17504,17505],{},"Exchange Server 2013 CU21 or later, 2016 CU11 or later, and 2019",[1421,17507,17509],{"id":17508},"mail-clients-client-side-signatures","Mail clients (client-side signatures)",[1414,17511,17512],{},"Please see the following article for details on supported clients:",[1414,17514,17515],{},[1688,17516,838],{"href":839},[1414,17518,17519],{},"The Signature 365 add-in requires a Microsoft supported version of Outlook, please see the following article for Microsoft supported Office versions.",[1414,17521,17522],{},[1688,17523,13045],{"href":13043,"rel":17524},[1692],[1421,17526,17528],{"id":17527},"mail-clients-signature-preview-for-server-side-signatures","Mail clients (signature preview for server-side signatures)",[1775,17530,17531,17534,17537],{},[1778,17532,17533],{},"Outlook on Windows",[1778,17535,17536],{},"Outlook on macOS",[1778,17538,12901],{},[1421,17540,17542],{"id":17541},"signature-365-portal-browser-support","Signature 365 portal browser support",[1414,17544,17545],{},"The following browsers are supported in the Signature 365 portal. Please note that support extends to latest browser version and the previous 2 releases.",[1775,17547,17548,17551,17554,17557],{},[1778,17549,17550],{},"Google Chrome",[1778,17552,17553],{},"Microsoft Edge based on Chromium",[1778,17555,17556],{},"Mozilla Firefox",[1778,17558,17559],{},"Apple Safari on Mac",{"title":1400,"searchDepth":1401,"depth":1401,"links":17561},[17562,17563,17564,17565,17566,17567],{"id":17436,"depth":1401,"text":17437},{"id":17484,"depth":1401,"text":17485},{"id":17496,"depth":1401,"text":17497},{"id":17508,"depth":1401,"text":17509},{"id":17527,"depth":1401,"text":17528},{"id":17541,"depth":1401,"text":17542},"Check supported Microsoft 365 plans, directories, servers, and Outlook clients for Signature 365.",{},{"title":991,"description":17568},"BhQ6BgH865jMgsJiQQpIsp109kBIzZoDRM-EgoHE4Kg",{"id":17573,"title":995,"access":1395,"body":17574,"description":17665,"extension":1404,"featuredInSearchOrder":19,"meta":17666,"navigation":19,"path":996,"seo":17667,"stem":997,"tags":19,"__hash__":17668},"docs\u002Fsignature-365\u002Fget-started\u002Fsigning-up-for-a-signature-365-account.md",{"type":1397,"value":17575,"toc":17661},[17576,17580,17583,17618,17620,17623,17629,17640,17652],[1421,17577,17579],{"id":17578},"signing-up","Signing up",[1414,17581,17582],{},"To sign up for a Signature 365 account, follow these simple steps:",[2114,17584,17585,17597],{},[1778,17586,10143,17587,3958,17590,17592,17593],{},[1688,17588,14277],{"href":14277,"rel":17589},[1692],[1563,17591,14460],{}," in the upper right corner:\n",[2360,17594],{"alt":17595,"src":17596},"Signature 365 app homepage with the Start my free trial button in the upper right corner","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fsigning-up-for-a-signature-365-account\u002Fapp-start-free-trial-button.png",[1778,17598,17599,17600,17602,17603,17612,17614],{},"Enter your details and click the ",[1563,17601,3920],{}," button: ",[3845,17604,17605,17606,17609,17610,6396],{},"The country you select determines the Signature 365 region where your data will be stored. You ",[1563,17607,17608],{},"cannot"," change the selected country after your account has been created by clicking the ",[1563,17611,3920],{},[10778,17613],{},[2360,17615],{"alt":17616,"src":17617},"Signature 365 registration form with personal details and Register button","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fsigning-up-for-a-signature-365-account\u002Fsign-up-registration-form.png",[1421,17619,14311],{"id":14310},[1414,17621,17622],{},"You have now created your Signature 365 account and the Signature 365 dashboard will show in your browser:",[1414,17624,17625],{},[2360,17626],{"alt":17627,"src":17628},"Signature 365 dashboard displayed after a new account is created","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fsigning-up-for-a-signature-365-account\u002Fsignature-365-dashboard-after-signup.png",[1414,17630,17631,17632,17634,17635,7992,17637,17639],{},"Your account is ready for you to ",[1688,17633,14322],{"href":906}," including importing users and applying email signatures. Click the ",[1563,17636,14329],{},[1563,17638,14528],{}," dashboard card to start the Signature 365 setup wizard.",[1414,17641,17642,17643,17645,17646,17649,17650,12200],{},"You can also select the ",[1563,17644,5550],{}," menu to create a signature. To upload images, such as logos and social media icons, for use in your signature, select the ",[1563,17647,17648],{},"Images"," menu. To assign your signature to groups and users, select the ",[1563,17651,14896],{},[1414,17653,17654,17655,17658,17659,12200],{},"Note your account has been setup with a 14-day trial subscription. You can ",[1688,17656,17657],{"href":898},"create a new subscription"," at any time selecting the ",[1563,17660,14284],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":17662},[17663,17664],{"id":17578,"depth":1401,"text":17579},{"id":14310,"depth":1401,"text":14311},"Create a Signature 365 trial account and choose the data region during registration.",{},{"title":995,"description":17665},"MkwnYMHTFPKSHjHiRg3InGbVKHsBkDDjhcLIzLqgFhQ",{"id":17670,"title":999,"access":1395,"body":17671,"description":17681,"extension":1404,"featuredInSearchOrder":19,"meta":17682,"navigation":19,"path":1000,"seo":17683,"stem":1001,"tags":19,"__hash__":17684},"docs\u002Fsignature-365\u002Fget-started\u002Fupcoming-features.md",{"type":1397,"value":17672,"toc":17679},[17673],[1414,17674,17675,17676],{},"Upcoming features can now be found at ",[1688,17677,16806],{"href":16806,"rel":17678},[1692],{"title":1400,"searchDepth":1401,"depth":1401,"links":17680},[],"See where to track upcoming Signature 365 features and release plans.",{},{"title":999,"description":17681},"GNHHzICT7oAuvCLH1QxdtEvc7RoG1xmPr8MWYixILcs",{"id":17686,"title":1003,"access":1395,"body":17687,"description":17693,"extension":1404,"featuredInSearchOrder":19,"meta":17694,"navigation":19,"path":1004,"seo":17695,"stem":1005,"tags":19,"__hash__":17696},"docs\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Findex.md",{"type":1397,"value":17688,"toc":17691},[17689],[3007,17690],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":17692},[],"Browse user guides for Signature 365 add-ins across Outlook desktop, web, and mobile.",{"generatedGroup":3013},{"title":1003,"description":17693},"S0d9XAc-PMZSsZTqUukjl-_U1iWnONZr9qrqHFvrpmA",{"id":17698,"title":1009,"access":1395,"body":17699,"description":17808,"extension":1404,"featuredInSearchOrder":19,"meta":17809,"navigation":19,"path":1010,"seo":17810,"stem":1011,"tags":17811,"__hash__":17812},"docs\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-outlook-add-in-in-outlook-classic.md",{"type":1397,"value":17700,"toc":17799},[17701,17705,17708,17714,17717,17723,17727,17733,17739,17743,17746,17753,17757,17760,17766,17770,17777,17783,17787,17793],[1421,17702,17704],{"id":17703},"signature-365-add-in-for-outlook-desktop","Signature 365 add-in for Outlook Desktop",[1414,17706,17707],{},"The Signature 365 modern add-in is deployed by your IT team, and the button will be visible in the menu ribbon when you create a new email message.",[1414,17709,17164,17710,17713],{},[1563,17711,17712],{},"New Email"," in Outlook, your default signature assigned by your company will automatically be placed at the bottom of your email.",[1429,17715,17716],{},"This functionality is only supported in an Office 365 licenced version of Outlook, you will need the task pane pinned to auto-insert the signature for other Outlook versions. This is a limitation from Microsoft.",[1414,17718,17719],{},[2360,17720],{"alt":17721,"src":17722},"Outlook Classic new email compose window with Signature 365 default signature inserted","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-outlook-add-in-in-outlook-classic\u002Foutlook-classic-new-email-default-signature.png",[5609,17724,17726],{"id":17725},"opening-the-signature-365-task-pane","Opening the Signature 365 task pane",[1414,17728,17729,17730,17732],{},"All interation with Signature 365 is performed in the task pane. Clicking the ",[1563,17731,55],{}," button from the menu ribbon will load the task pane, which will display on the right hand side of your new message window.",[1414,17734,17735],{},[2360,17736],{"alt":17737,"src":17738},"Signature 365 task pane open on the right side of the Outlook Classic compose window","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-outlook-add-in-in-outlook-classic\u002Foutlook-classic-s365-task-pane.png",[5609,17740,17742],{"id":17741},"pinning-the-task-pane","Pinning the task pane",[1414,17744,17745],{},"Clicking the Pin button will open the task pane for all new messages when they are created.",[1414,17747,17748],{},[2360,17749],{"alt":17750,"src":17751,"style":17752},"Signature 365 task pane with the Pin button highlighted to keep it open for all new messages","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-outlook-add-in-in-outlook-classic\u002Foutlook-classic-task-pane-pin-button.png","width: 255px;",[5609,17754,17756],{"id":17755},"selecting-a-different-signature","Selecting a different signature",[1414,17758,17759],{},"If you have multiple signatures assigned to your account, you will be able to select which one you would like to insert by clicking on the preview image. Selecting the preview will automatically update the signature in the email, and remove the previously selected one.",[1414,17761,17762],{},[2360,17763],{"alt":17764,"src":17765},"Signature 365 task pane showing multiple signature previews for selection","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-outlook-add-in-in-outlook-classic\u002Foutlook-classic-task-pane-signature-selection.png",[5609,17767,17769],{"id":17768},"editing-your-details","Editing your details",[1414,17771,17772,17773,17776],{},"Your company may allow you to choose specific fields in your signature, allowing you to select from a list or display specific options such as a mobile number in your signature. You can select these options from the ",[1563,17774,17775],{},"Details"," tab on the task pane. Your selection will be remembered for future use.",[1414,17778,17779],{},[2360,17780],{"alt":17781,"src":17782},"Signature 365 task pane Details tab showing editable signature fields","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-outlook-add-in-in-outlook-classic\u002Foutlook-classic-task-pane-details-tab.png",[5609,17784,17786],{"id":17785},"setting-your-default-signature","Setting your default signature",[1414,17788,17789,17790,17792],{},"If you have been assigned multiple signatures, and allowed by your company, you can also select a default signature from the ",[1563,17791,5543],{}," tab. With this option you can select a new default from your assigned signatures. You will need to click the save button for this to take effect.",[1414,17794,17795],{},[2360,17796],{"alt":17797,"src":17798},"Signature 365 task pane Settings tab with default signature dropdown and save button","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-outlook-add-in-in-outlook-classic\u002Foutlook-classic-task-pane-settings-tab.png",{"title":1400,"searchDepth":1401,"depth":1401,"links":17800},[17801],{"id":17703,"depth":1401,"text":17704,"children":17802},[17803,17804,17805,17806,17807],{"id":17725,"depth":5673,"text":17726},{"id":17741,"depth":5673,"text":17742},{"id":17755,"depth":5673,"text":17756},{"id":17768,"depth":5673,"text":17769},{"id":17785,"depth":5673,"text":17786},"Use the Signature 365 Outlook Classic add-in to insert, switch, and manage email signatures.",{},{"title":1009,"description":17808},[10575],"8k83kE8f0w440UAImxk7qCYXFCf5YJOYPwNXb0yu_v8",{"id":17814,"title":1013,"access":1395,"body":17815,"description":17916,"extension":1404,"featuredInSearchOrder":19,"meta":17917,"navigation":19,"path":1014,"seo":17918,"stem":1015,"tags":19,"__hash__":17919},"docs\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-outlook-add-in-in-outlook-web-access-and-new-outlook.md",{"type":1397,"value":17816,"toc":17907},[17817,17821,17824,17831,17837,17839,17845,17851,17857,17863,17865,17867,17873,17875,17877,17883,17885,17889,17895,17897,17901],[1421,17818,17820],{"id":17819},"signature-365-add-in-for-outlook-web-access-and-new-outlook","Signature 365 add-in for Outlook Web Access and New Outlook",[1414,17822,17823],{},"The Signature 365 modern add-in is deployed by your IT team, and the option will be visible in the menu ribbon when you create a new email message.",[1414,17825,17826,17827,17830],{},"When you click the ",[1563,17828,17829],{},"New Mail"," button in Outlook your default signature assigned by your company will automatically be inserted at the bottom of your email.",[1414,17832,17833],{},[2360,17834],{"alt":17835,"src":17836},"Outlook Web Access new email compose window with Signature 365 default signature inserted","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-outlook-add-in-in-outlook-web-access-and-new-outlook\u002Fowa-new-email-default-signature.png",[5609,17838,17726],{"id":17725},[1414,17840,17841,17842,17844],{},"All interaction with Signature 365 is performed in the task pane. Clicking the ",[1563,17843,55],{}," button from the menu ribbon will load the task pane, which will display on the right-hand side of your new message window. Depending on the version and layout, this can be found in 3 locations.",[1414,17846,17847],{},[2360,17848],{"alt":17849,"src":17850},"Signature 365 button location option 1 in the Outlook Web Access toolbar","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-outlook-add-in-in-outlook-web-access-and-new-outlook\u002Fowa-s365-button-location-1.png",[1414,17852,17853],{},[2360,17854],{"alt":17855,"src":17856},"Signature 365 button location option 2 in the Outlook Web Access toolbar","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-outlook-add-in-in-outlook-web-access-and-new-outlook\u002Fowa-s365-button-location-2.png",[1414,17858,17859],{},[2360,17860],{"alt":17861,"src":17862},"Signature 365 button location option 3 in the Outlook Web Access toolbar","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-outlook-add-in-in-outlook-web-access-and-new-outlook\u002Fowa-s365-button-location-3.png",[5609,17864,17742],{"id":17741},[1414,17866,17745],{},[1414,17868,17869],{},[2360,17870],{"alt":17871,"src":17872},"Signature 365 task pane Pin button in Outlook Web Access to keep it open for new messages","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-outlook-add-in-in-outlook-web-access-and-new-outlook\u002Fowa-task-pane-pin-button.png",[5609,17874,17756],{"id":17755},[1414,17876,17759],{},[1414,17878,17879],{},[2360,17880],{"alt":17881,"src":17882},"Signature 365 task pane in OWA showing multiple signature previews for selection","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-outlook-add-in-in-outlook-web-access-and-new-outlook\u002Fowa-task-pane-signature-selection.png",[5609,17884,17769],{"id":17768},[1414,17886,17772,17887,17776],{},[1563,17888,17775],{},[1414,17890,17891],{},[2360,17892],{"alt":17893,"src":17894},"Signature 365 task pane Details tab in OWA showing editable signature fields","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-outlook-add-in-in-outlook-web-access-and-new-outlook\u002Fowa-task-pane-details-tab.png",[5609,17896,17786],{"id":17785},[1414,17898,17789,17899,17792],{},[1563,17900,5543],{},[1414,17902,17903],{},[2360,17904],{"alt":17905,"src":17906},"Signature 365 task pane Settings tab in OWA with default signature dropdown and save button","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-outlook-add-in-in-outlook-web-access-and-new-outlook\u002Fowa-task-pane-settings-tab.png",{"title":1400,"searchDepth":1401,"depth":1401,"links":17908},[17909],{"id":17819,"depth":1401,"text":17820,"children":17910},[17911,17912,17913,17914,17915],{"id":17725,"depth":5673,"text":17726},{"id":17741,"depth":5673,"text":17742},{"id":17755,"depth":5673,"text":17756},{"id":17768,"depth":5673,"text":17769},{"id":17785,"depth":5673,"text":17786},"Use the Signature 365 add-in in Outlook on the web and New Outlook to insert and manage signatures.",{},{"title":1013,"description":17916},"tagY5livOqiZQ9RhLIvmqIbzXOlCCEiqj-FVC1-skSk",{"id":17921,"title":1017,"access":1395,"body":17922,"description":18009,"extension":1404,"featuredInSearchOrder":19,"meta":18010,"navigation":19,"path":1018,"seo":18011,"stem":1019,"tags":19,"__hash__":18012},"docs\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-signature-365-outlook-mobile-add-in.md",{"type":1397,"value":17923,"toc":18005},[17924,17926,17929,17931,17934,17940,17943,17950,17953,17956,17961,17968,17973,17980,17985,17991,17996,17999],[1421,17925,3840],{"id":3839},[1414,17927,17928],{},"You wish to insert a signature into emails sent from mobile devices using the Outlook mobile app.",[1421,17930,1649],{"id":1648},[1414,17932,17933],{},"The Signature 365 add-in is available for both iOS and Android versions of the Outlook Mobile app, and will automatically install if the user has the add-in deployed to the Outlook desktop or web applications.",[1414,17935,17936,17937],{},"Details on required versions of the app and add-in can be found on the ",[1688,17938,17939],{"href":765},"version requirements page.",[1414,17941,17942],{},"Currently, due to limitations by Microsoft, the mobile add-in can only be used to insert the default signature for a user. This happens automatically when a new message is created, and the signature is inserted client side on the mobile device.",[1414,17944,17945],{},[2360,17946],{"alt":17947,"src":17948,"style":17949},"Outlook mobile email compose window with Signature 365 signature automatically inserted","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-signature-365-outlook-mobile-add-in\u002Foutlook-mobile-email-with-signature.png","width: 315px;",[1414,17951,17952],{},"As the signature is inserted on the device, as with Outlook desktop, emails sent from the Outlook mobile app do not require server-side injection.",[1414,17954,17955],{},"You can see if the add-in is enabled on your device by performing the following steps:",[1775,17957,17958],{},[1778,17959,17960],{},"Open the Outlook app and tap the account icon in the top left to open the menu.",[1414,17962,17963],{},[2360,17964],{"alt":17965,"src":17966,"style":17967},"Outlook mobile app side menu with account icon in top left","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-signature-365-outlook-mobile-add-in\u002Foutlook-mobile-app-menu.png","width: 305px;",[1775,17969,17970],{},[1778,17971,17972],{},"Click the settings gear on the bottom left menu.",[1414,17974,17975],{},[2360,17976],{"alt":17977,"src":17978,"style":17979},"Outlook mobile app settings gear icon in bottom left menu","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-signature-365-outlook-mobile-add-in\u002Foutlook-mobile-settings-gear.png","width: 308px;",[1775,17981,17982],{},[1778,17983,17984],{},"Select the Add-ins menu option - you may need to scroll the menu to find this.",[1414,17986,17987],{},[2360,17988],{"alt":17989,"src":17990,"style":17979},"Outlook mobile settings Add-ins menu option","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-signature-365-outlook-mobile-add-in\u002Foutlook-mobile-add-ins-menu.png",[1775,17992,17993],{},[1778,17994,17995],{},"Scroll the Add-ins menu until you see the Signature 365 item to confirm this is installed. The deployment of the add-in is handled completely by Microsoft - and this cannot be controlled with Signature 365.",[1414,17997,17998],{},"All methods of deploying the add-in will install the add-in to all versions of Outlook where supported.",[1414,18000,18001],{},[2360,18002],{"alt":18003,"src":18004,"style":17979},"Signature 365 listed as an installed add-in in the Outlook mobile Add-ins menu","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fuser-guides\u002Fusing-the-signature-365-outlook-mobile-add-in\u002Foutlook-mobile-s365-add-in-listed.png",{"title":1400,"searchDepth":1401,"depth":1401,"links":18006},[18007,18008],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Learn how the Signature 365 Outlook mobile add-in inserts default signatures on iOS and Android.",{},{"title":1017,"description":18009},"nVte7SMX3e8TKZatOkaDpmVMEDOZjPNMJw8eIOFxhtU",{"id":18014,"title":1021,"access":1395,"body":18015,"description":18107,"extension":1404,"featuredInSearchOrder":19,"meta":18108,"navigation":19,"path":1022,"seo":18109,"stem":1023,"tags":19,"__hash__":18110},"docs\u002Fsignature-365\u002Fget-started\u002Fusing-two-factor-authentication-with-a-signature-365-admin-account.md",{"type":1397,"value":18016,"toc":18100},[18017,18019,18022,18025,18027,18030,18034,18040,18044,18050,18056,18063,18069,18075,18078,18084,18093],[1421,18018,3840],{"id":3839},[1414,18020,18021],{},"You wish to enable two-factor authentication on your administrator or editor accounts for Signature 365.",[1414,18023,18024],{},"Please note that this must be enabled by your end users. It is not currently an option to enable this centrally.",[1421,18026,1649],{"id":1648},[1414,18028,18029],{},"2FA in Signature 365 can be enabled in 2 ways; Using SSO with your Microsoft 365 account if you have MFA enabled, or by using 2FA within Signature 365",[5609,18031,18033],{"id":18032},"microsoft-365-sso","Microsoft 365 SSO",[1414,18035,18036,18037],{},"Please follow our documentation to enable this: ",[1688,18038,18039],{"href":902},"Enabling Single Sign On for Signature 365 management accounts : Signature 365 Help Center",[5609,18041,18043],{"id":18042},"_2fa-within-signature-365","2FA within Signature 365",[1414,18045,18046,18047],{},"Logon to the ",[1688,18048,10753],{"href":60,"rel":18049},[1692],[1414,18051,14369,18052],{},[2360,18053],{"alt":18054,"src":18055},"Signature 365 portal user dropdown menu in the top right corner of the page","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fusing-two-factor-authentication-with-a-signature-365-admin-account\u002Fportal-user-dropdown.png",[1414,18057,3878,18058,14378,18060],{},[1563,18059,3881],{},[2360,18061],{"alt":14381,"src":18062},"\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fusing-two-factor-authentication-with-a-signature-365-admin-account\u002Fportal-user-dropdown-manage.png",[1414,18064,3878,18065,18068],{},[1563,18066,18067],{},"Two-factor authentication"," option from the menu and complete the steps to add your 2FA device",[1414,18070,18071],{},[2360,18072],{"alt":18073,"src":18074,"style":4087},"Manage page Two-factor authentication setup screen with steps to add a 2FA device","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fusing-two-factor-authentication-with-a-signature-365-admin-account\u002Fmanage-2fa-setup-screen.png",[1414,18076,18077],{},"Once completed, your recovery codes will be displayed. Please ensure you retain these - we cannot generate these for a lost two-factor device",[1414,18079,18080],{},[2360,18081],{"alt":18082,"src":18083,"style":10213},"Two-factor authentication recovery codes displayed after successful 2FA setup","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fusing-two-factor-authentication-with-a-signature-365-admin-account\u002Fmanage-2fa-recovery-codes.png",[1414,18085,3298,18086,18088,18089],{},[1563,18087,18067],{}," option to check this is enabled. 2FA can be disabled from this option if required\n",[2360,18090],{"alt":18091,"src":18092},"Manage page showing Two-factor authentication is enabled and can be disabled from this option","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fusing-two-factor-authentication-with-a-signature-365-admin-account\u002Fmanage-2fa-enabled-status.png",[1414,18094,18095,18096],{},"Log out and back in to Signature 365. You will be prompted to enter your two-factor authentication code after logging in with your password.\n",[2360,18097],{"alt":18098,"src":18099},"Signature 365 login page prompting for the two-factor authentication code after password entry","\u002Fassets\u002Fsignature-365\u002Fget-started\u002Fusing-two-factor-authentication-with-a-signature-365-admin-account\u002Flogin-2fa-code-prompt.png",{"title":1400,"searchDepth":1401,"depth":1401,"links":18101},[18102,18103],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649,"children":18104},[18105,18106],{"id":18032,"depth":5673,"text":18033},{"id":18042,"depth":5673,"text":18043},"Enable two-factor authentication individually for Signature 365 administrator and editor accounts.",{},{"title":1021,"description":18107},"k-ufpAsHc41cWE9ai1wkrdbyjS3aPT5IrP1B3llTams",{"id":18112,"title":1025,"access":1395,"body":18113,"description":18145,"extension":1404,"featuredInSearchOrder":19,"meta":18146,"navigation":19,"path":1026,"seo":18147,"stem":1027,"tags":19,"__hash__":18148},"docs\u002Fsignature-365\u002Fget-started\u002Fwhat-types-of-messages-are-supported.md",{"type":1397,"value":18114,"toc":18143},[18115,18118,18126,18129],[1414,18116,18117],{},"Signature 365 can apply signatures to all email except the following:",[1775,18119,18120,18123],{},[1778,18121,18122],{},"Automatic replies (also known as out-of-office replies)",[1778,18124,18125],{},"Appointments (including meeting invites)",[1414,18127,18128],{},"In respect of encrypted and digitally signed emails:",[1775,18130,18131,18137],{},[1778,18132,18133,18136],{},[1563,18134,18135],{},"Client-side signatures are supported."," Signatures are added to email before email is encrypted or digitally signed.",[1778,18138,18139,18142],{},[1563,18140,18141],{},"Server-side signatures are not supported."," The email flow remains the same. Encrypted or digitally signed email will flow via the Signature 365 service, but no signatures will be added. When using both server-side and client-side signatures, email with a client-side signature added by the Signature add-in for Outlook will not flow via the Signature 365 service.",{"title":1400,"searchDepth":1401,"depth":1401,"links":18144},[],"See which message types Signature 365 can sign and which exceptions are excluded.",{},{"title":1025,"description":18145},"RBbrH9CBrhaNDzNsnShAHq7QmfcTre3RyjWGtSVrKHk",{"id":18150,"title":55,"access":1395,"body":18151,"description":18202,"extension":1404,"featuredInSearchOrder":19,"meta":18203,"navigation":19,"path":707,"seo":18204,"stem":710,"tags":19,"__hash__":18205},"docs\u002Fsignature-365\u002Findex.md",{"type":1397,"value":18152,"toc":18200},[18153],[1847,18154,18155,18164,18173,18182,18191],{},[1850,18156,18157,18159,18162],{},[8710,18158],{},[1414,18160,18161],{},"description: Documentation for the initial integration and setup of Signature 365\nicon: i-lucide-rocket\ntitle: Get Started\nto: \u002Fsignature-365\u002Fget-started",[8710,18163],{},[1850,18165,18166,18168,18171],{},[8710,18167],{},[1414,18169,18170],{},"description: Documentation for the features of the Signature 365 Web Portal\nicon: i-lucide-monitor\ntitle: Signature 365 Web Portal\nto: \u002Fsignature-365\u002Fweb-portal",[8710,18172],{},[1850,18174,18175,18177,18180],{},[8710,18176],{},[1414,18178,18179],{},"description: Documentation for all versions of the Outlook add-in and agent\nicon: i-lucide-pen-tool\ntitle: Client-Side Signatures\nto: \u002Fsignature-365\u002Fclient-side",[8710,18181],{},[1850,18183,18184,18186,18189],{},[8710,18185],{},[1414,18187,18188],{},"description: Documentation for server-side signature injection\nicon: i-lucide-server\ntitle: Server-Side Signatures\nto: \u002Fsignature-365\u002Fserver-side",[8710,18190],{},[1850,18192,18193,18195,18198],{},[8710,18194],{},[1414,18196,18197],{},"description: Common questions and answers about Signature 365\nicon: i-lucide-circle-help\ntitle: Frequently Asked Questions\nto: \u002Fsignature-365\u002Ffrequently-asked-questions",[8710,18199],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":18201},[],"Start here for Signature 365 setup, product guides, server-side signing, and FAQs.",{},{"title":55,"description":18202},"EcE1630eKG0IFNop2IUgtqh0dV7EeO6bdIEcCR_sik4",{"id":18207,"title":1033,"access":93,"body":18208,"description":18242,"extension":1404,"featuredInSearchOrder":19,"meta":18243,"navigation":19,"path":1034,"seo":18244,"stem":1035,"tags":19,"__hash__":18245},"docs\u002Fsignature-365\u002Finternal\u002Fchecking-token-missing-issues.md",{"type":1397,"value":18209,"toc":18240},[18210,18213,18216,18222,18225,18228,18234,18237],[1414,18211,18212],{},"Open Dev tools:",[1414,18214,18215],{},"Find the function \"getUserIdentityTokenAsync\" and place a breakpoint on the asyncresult.status line",[1414,18217,18218],{},[2360,18219],{"alt":18220,"src":18221},"Browser developer tools showing a breakpoint set on the getUserIdentityTokenAsync asyncresult.status line","\u002Fassets\u002Fsignature-365\u002Finternal\u002Fchecking-token-missing-issues\u002Fdevtools-get-user-identity-token-breakpoint.png",[1414,18223,18224],{},"Reload the add-in by pressing F5 with the add-in pane selected.",[1414,18226,18227],{},"Hovering your mouse over the .status result will display the returned value.",[1414,18229,18230],{},[2360,18231],{"alt":18232,"src":18233},"Browser developer tools paused at breakpoint with mouse hovering over the identity token status result","\u002Fassets\u002Fsignature-365\u002Finternal\u002Fchecking-token-missing-issues\u002Fdevtools-identity-token-status-hover.png",[1414,18235,18236],{},"If the status is \"succeded\" and the value is null or empty, this will cause the no token error.",[1414,18238,18239],{},"all token values start \"ey.......\"",{"title":1400,"searchDepth":1401,"depth":1401,"links":18241},[],"Debug missing Outlook identity tokens by tracing getUserIdentityTokenAsync in browser dev tools.",{},{"title":1033,"description":18242},"8Y4AGAy0hMz3ytUrbJvdiVsh0eM1v4uz5ef76ia3GRg",{"id":18247,"title":1037,"access":93,"body":18248,"description":19293,"extension":1404,"featuredInSearchOrder":19,"meta":19294,"navigation":19,"path":1038,"seo":19295,"stem":1039,"tags":19,"__hash__":19296},"docs\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector.md",{"type":1397,"value":18249,"toc":19291},[18250,18257,18260,18277,18280,18283,18288,18290,18296,18301,18318,18321,18327,18334,18337,18340,18346,18349,18352,18355,18358,18361,18375,18382,18393,18399,18406,18409,18416,18419,18426,18430,18434,18437,18440,18444,18447,18450,18454,18457,18461,18473,18476,18479,18482,18485,18488,18491,18494,18497,18500,18503,18506,18509,18512,18522,18529,18532,18551,18658,18663,18689,18852,18855,18861,18864,18872,18875,18878,18881,18884,18887,18890,18897,18900,18919,18922,18925,18927,18930,18933,18939,18943,18946,18949,18952,18955,18964,18967,18978,18981,18983,18988,18991,18995,19005,19008,19011,19014,19017,19020,19023,19026,19032,19035,19123,19129,19173,19179,19182,19185,19188,19194,19222,19228,19247,19252,19272,19285,19288],[1414,18251,18252,18253,18256],{},"This article explains how to configure the ",[1563,18254,18255],{},"Signature 365 Entra ID Connector"," to synchronise directory data from Microsoft Entra ID into Signature 365.",[1414,18258,18259],{},"The connector supports two deployment scenarios using customer-managed infrastructure:",[1775,18261,18262,18270],{},[1778,18263,18264,18265,18269],{},"An ",[1688,18266,18268],{"href":18267},"#azure-container-instance","Azure Container Instance configured by PowerShell script"," in your Microsoft Azure subscription.",[1778,18271,18264,18272,18276],{},[1688,18273,18275],{"href":18274},"#on-premises-entra-connector-installation","on-premises Entra connector"," using a customer-managed Entra ID application registration.",[1414,18278,18279],{},"The container instance or on-premises Entra ID connector are installed within the customer's environment and cannot be accessed or managed by the Symprex support team.",[1414,18281,18282],{},"In both cases, these options will integrate with your Microsoft 365 instance and allow the user to configure specific groups for sync with Signature 365, without requiring the standard set of permissions granted to Signature 365.",[1414,18284,18285],{},[1563,18286,18287],{},"These integration methods require a Signature 365 Enterprise subscription. Contact the support team for more information.",[8710,18289],{},[2681,18291,18293],{"id":18292},"azure-container-instance",[1563,18294,18295],{},"Azure Container Instance",[1414,18297,18298],{},[1563,18299,18300],{},"Prerequisites",[1775,18302,18303,18306,18309,18312,18315],{},[1778,18304,18305],{},"Entra ID Connector entitlement enabled by the support team.",[1778,18307,18308],{},"Enterprise application management permissions on your Entra ID tenant.",[1778,18310,18311],{},"An Azure subscription within the same Entra ID tenant the container instance will be created.",[1778,18313,18314],{},"PowerShell 7",[1778,18316,18317],{},"The Entra ID Connector PowerShell scripts.",[1414,18319,18320],{},"Login to the Azure Portal (portal.azure.com)",[1414,18322,2118,18323,18326],{},[1563,18324,18325],{},"Entra ID,"," and from the overview page, copy the Entra ID tenant value, and insert this into the $entratenantid value in the entra-id-customer-container-deploy-script PowerShell script.",[1414,18328,18329,18330,18333],{},"Search for ",[1563,18331,18332],{},"Subscription"," in the search bar",[1414,18335,18336],{},"Select your Azure subscription to create the ACI within. Please speak with your internal IT team if your company has no Azure Subscription.",[2360,18338],{"src":18339,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002F1d68e3.png",[1414,18341,3878,18342,18345],{},[1563,18343,18344],{},"Resource Visualiser"," option from the menu, and click create a resource.",[2360,18347],{"src":18348,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002F951cad.png",[1414,18350,18351],{},"Search for \"Storage Account\" and click create.",[2360,18353],{"src":18354,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002Fd4f812.png",[1414,18356,18357],{},"Either add to an existing resource group, or create a new one for this purpose.",[2360,18359],{"src":18360,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002Ffc12cd.jpeg",[1775,18362,18363,18366,18369,18372],{},[1778,18364,18365],{},"Name the subscription as desired",[1778,18367,18368],{},"Select an existing or create a new Resource group",[1778,18370,18371],{},"Primary service must be Azure Blob Storage, region should match your desired region",[1778,18373,18374],{},"Redundancy should be configured to LRS",[1414,18376,18377,18378,18381],{},"No other changes to settings are required, hit the ",[1563,18379,18380],{},"Review + create"," button to save the changes.",[1414,18383,18384,18385,18388,18389,18392],{},"Note the ",[1563,18386,18387],{},"Resource group"," name and ",[1563,18390,18391],{},"Storage account"," name, and update the deployment script with these details.",[2681,18394,18396],{"id":18395},"creating-the-managed-identity",[1563,18397,18398],{},"Creating the Managed Identity",[1414,18400,18401,18402,18405],{},"Both PowerShell scripts provided by the support team should be extracted to the same folder. The ",[1563,18403,18404],{},"entra-id-customer-container-deploy-script"," PowerShell script is run to create the managed identity.",[1414,18407,18408],{},"The PowerShell script must be run as an administrator on the local device, and ideally should be run using a Global Administrator account on your Microsoft 365 tenant.",[1414,18410,18411,18412,18415],{},"We recommend using the ",[1563,18413,18414],{},"Set-ExecutionPolicy Bypass"," command to allow the script to run",[1414,18417,18418],{},"Run the deploy script to start the creation process for the Container.",[1414,18420,18421,18422,18425],{},"The script will request access to complete these configuration changes via graph, and to create the application required. Please ensure ",[1563,18423,18424],{},"Consent on behalf of your organisation"," is selected.",[2360,18427],{"src":18428,"style":18429},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002Fb9980c.png","width: 337px;",[2360,18431],{"src":18432,"style":18433},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002F4643a4.png","width: 346px;",[1414,18435,18436],{},"A Managed Identity will be created, along with the related Blob storage area to store these details. The script output will detail the steps performed.",[1414,18438,18439],{},"Permission to run a number of Graph and Azure PowerShell modules will be requested as part of the deployment process.",[2360,18441],{"src":18442,"style":18443},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002Fa5ae12.png","width: 662px;",[1414,18445,18446],{},"The installation will request confirmation that your account has permissions to assign application roles within Entra ID. You will require an account capable of assigning application level permissions for an Enterprise application, or a Global Administrator account.",[1414,18448,18449],{},"Selecting \"Yes\" will attempt to assign the required roles. Selecting \"No\" will detail the required commands to assign these application roles.",[2360,18451],{"src":18452,"style":18453},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002Ff47b88.png","width: 660px;",[1414,18455,18456],{},"The script now details the tenant and application ID's to be entered for the Signature 365 configuration.",[2360,18458],{"src":18459,"style":18460},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002F20623e.png","width: 664px;",[1414,18462,2368,18463,18467,18468,3731,18470],{},[1688,18464,10753],{"href":18465,"rel":18466},"http:\u002F\u002Fapp.signature365.com",[1692],", and enable the Entra ID connector from ",[1563,18469,10763],{},[1563,18471,18472],{},"Entra ID connector.",[2360,18474],{"src":18475,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002F37f042.png",[2360,18477],{"src":18478,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002F27f0db.png",[1414,18480,18481],{},"Select the Managed Identity for Azure hosted deployments authentication method.",[2360,18483],{"src":18484,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002Fd55625.png",[1414,18486,18487],{},"Configure the Managed Identity settings using the Entra ID tenant and application ID returned from the PowerShell script.",[2360,18489],{"src":18490,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002F8fce11.png",[1414,18492,18493],{},"This will return the tenant, client and application ID's referenced in the PowerShell script.",[2360,18495],{"src":18496,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002Fbff513.png",[1414,18498,18499],{},"Repeat this process for any additional tenants to be integrated with the EntraCLI component.",[1414,18501,18502],{},"Please note - all Signature 365 tenants to be used with the Entra ID connector must have the function activated and enabled on the tenant by our support team.",[1414,18504,18505],{},"Create the configuration file used by the container - a default configuration document is listed in the PowerShell script and is included in the installation files. Update the EntraId and Signature 365 sections with the relevant IDs created in the previous step",[2360,18507],{"src":18508,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002F609b73.png",[1414,18510,18511],{},"If you are using the default mapping, you can proceed to the next section and upload the config.json using Azure Storage Explorer.",[1414,18513,18514,18515,3746,18518,18521],{},"For customers wishing to utilise multiple Signature 365 instances, the ",[1563,18516,18517],{},"Signature365",[1563,18519,18520],{},"Mappings"," sections must be configured to assign Microsoft 365 groups to individual Signature 365 tenants.",[1414,18523,18524,18525,18528],{},"Assigning a user to multiple Signature 365 tenants may cause issues with signature matching as the ",[1563,18526,18527],{},"FIRST"," matching tenant is selected.",[1414,18530,18531],{},"We strongly recommend that users are assigned to a single Signature 365 tenant to prevent unintended signature assignment.",[1414,18533,18534,18536,18537,3746,18540,18543,18544,18547,18548],{},[1563,18535,55],{}," - This section details the Signature 365 tenants to import to, and the corresponding access tokens to use for this. Replace ",[1438,18538,18539],{},"\u003CTenant1>",[1438,18541,18542],{},"\u003CTenant2>"," with the names of your Signature 365 tenant, and ",[1563,18545,18546],{},"Token"," with the value from the entraCLI integration, starting ",[1563,18549,18550],{},"idscl_",[1432,18552,18556],{"className":18553,"code":18554,"language":18555,"meta":1400,"style":1400},"language-json shiki shiki-themes material-theme-lighter material-theme material-theme-palenight","\"Signature365\": {\n    \"Tenant1\": {\n        \"Token\": \"idscl_ZxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxZTn0KU*kVaHU\"\n    },\n    \"Tenant2\": {\n        \"Token\": \"idscl_hKxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxRDa9v&6Z\"\n    }\n}\n","json",[1438,18557,18558,18574,18590,18611,18616,18629,18646,18652],{"__ignoreMap":1400},[1441,18559,18560,18563,18566,18568,18571],{"class":1443,"line":1444},[1441,18561,4695],{"class":18562},"sMK4o",[1441,18564,18517],{"class":18565},"sfazB",[1441,18567,4695],{"class":18562},[1441,18569,5180],{"class":18570},"sTEyZ",[1441,18572,18573],{"class":18562},"{\n",[1441,18575,18576,18579,18583,18585,18587],{"class":1443,"line":1401},[1441,18577,18578],{"class":18562},"    \"",[1441,18580,18582],{"class":18581},"spNyl","Tenant1",[1441,18584,4695],{"class":18562},[1441,18586,2038],{"class":18562},[1441,18588,18589],{"class":18562}," {\n",[1441,18591,18592,18595,18598,18600,18602,18605,18608],{"class":1443,"line":5673},[1441,18593,18594],{"class":18562},"        \"",[1441,18596,18546],{"class":18597},"sBMFI",[1441,18599,4695],{"class":18562},[1441,18601,2038],{"class":18562},[1441,18603,18604],{"class":18562}," \"",[1441,18606,18607],{"class":18565},"idscl_ZxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxZTn0KU*kVaHU",[1441,18609,18610],{"class":18562},"\"\n",[1441,18612,18613],{"class":1443,"line":7072},[1441,18614,18615],{"class":18562},"    },\n",[1441,18617,18618,18620,18623,18625,18627],{"class":1443,"line":7081},[1441,18619,18578],{"class":18562},[1441,18621,18622],{"class":18581},"Tenant2",[1441,18624,4695],{"class":18562},[1441,18626,2038],{"class":18562},[1441,18628,18589],{"class":18562},[1441,18630,18631,18633,18635,18637,18639,18641,18644],{"class":1443,"line":7185},[1441,18632,18594],{"class":18562},[1441,18634,18546],{"class":18597},[1441,18636,4695],{"class":18562},[1441,18638,2038],{"class":18562},[1441,18640,18604],{"class":18562},[1441,18642,18643],{"class":18565},"idscl_hKxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxRDa9v&6Z",[1441,18645,18610],{"class":18562},[1441,18647,18649],{"class":1443,"line":18648},7,[1441,18650,18651],{"class":18562},"    }\n",[1441,18653,18655],{"class":1443,"line":18654},8,[1441,18656,18657],{"class":18562},"}\n",[1414,18659,18660,18662],{},[1563,18661,18520],{}," - This section details the group(s) that should be used to map to the Signature 365 tenants;",[1775,18664,18665,18674,18683],{},[1778,18666,18667,18669,18670,18673],{},[1563,18668,14147],{},": For most customers, this will be ",[1563,18671,18672],{},"EntraID:Default",", matching the default import source",[1778,18675,18676,18679,18680,18682],{},[1563,18677,18678],{},"To",": The destination Signature 365 tenant, as named in the ",[1563,18681,18517],{}," section",[1778,18684,18685,18688],{},[1563,18686,18687],{},"LimitToGroups",": The group containing the users to be imported into this Signature 365 tenant. This must be entered as the ObjectID listed for the group in Entra ID",[1432,18690,18692],{"className":18553,"code":18691,"language":18555,"meta":1400,"style":1400},"\"Mappings\": [\n    {\n        \"From\": \"EntraId:Default\",\n        \"To\": \"Signature365:Tenant1\",\n        \"LimitToGroups\": [\"622b1005-624a-457b-a148-566d50f3f1ff\"]\n    },\n    {\n        \"From\": \"EntraId:Default\",\n        \"To\": \"Signature365:Tenant2\",\n        \"LimitToGroups\": [\"201b4787-3b9e-411d-8def-a464b9d2d5df\"]\n    }\n]\n",[1438,18693,18694,18707,18712,18732,18751,18774,18778,18782,18800,18820,18842,18847],{"__ignoreMap":1400},[1441,18695,18696,18698,18700,18702,18704],{"class":1443,"line":1444},[1441,18697,4695],{"class":18562},[1441,18699,18520],{"class":18565},[1441,18701,4695],{"class":18562},[1441,18703,5180],{"class":18570},[1441,18705,18706],{"class":18562},"[\n",[1441,18708,18709],{"class":1443,"line":1401},[1441,18710,18711],{"class":18562},"    {\n",[1441,18713,18714,18716,18718,18720,18722,18724,18727,18729],{"class":1443,"line":5673},[1441,18715,18594],{"class":18562},[1441,18717,14147],{"class":18581},[1441,18719,4695],{"class":18562},[1441,18721,2038],{"class":18562},[1441,18723,18604],{"class":18562},[1441,18725,18726],{"class":18565},"EntraId:Default",[1441,18728,4695],{"class":18562},[1441,18730,18731],{"class":18562},",\n",[1441,18733,18734,18736,18738,18740,18742,18744,18747,18749],{"class":1443,"line":7072},[1441,18735,18594],{"class":18562},[1441,18737,18678],{"class":18581},[1441,18739,4695],{"class":18562},[1441,18741,2038],{"class":18562},[1441,18743,18604],{"class":18562},[1441,18745,18746],{"class":18565},"Signature365:Tenant1",[1441,18748,4695],{"class":18562},[1441,18750,18731],{"class":18562},[1441,18752,18753,18755,18757,18759,18761,18764,18766,18769,18771],{"class":1443,"line":7081},[1441,18754,18594],{"class":18562},[1441,18756,18687],{"class":18581},[1441,18758,4695],{"class":18562},[1441,18760,2038],{"class":18562},[1441,18762,18763],{"class":18562}," [",[1441,18765,4695],{"class":18562},[1441,18767,18768],{"class":18565},"622b1005-624a-457b-a148-566d50f3f1ff",[1441,18770,4695],{"class":18562},[1441,18772,18773],{"class":18562},"]\n",[1441,18775,18776],{"class":1443,"line":7185},[1441,18777,18615],{"class":18562},[1441,18779,18780],{"class":1443,"line":18648},[1441,18781,18711],{"class":18562},[1441,18783,18784,18786,18788,18790,18792,18794,18796,18798],{"class":1443,"line":18654},[1441,18785,18594],{"class":18562},[1441,18787,14147],{"class":18581},[1441,18789,4695],{"class":18562},[1441,18791,2038],{"class":18562},[1441,18793,18604],{"class":18562},[1441,18795,18726],{"class":18565},[1441,18797,4695],{"class":18562},[1441,18799,18731],{"class":18562},[1441,18801,18803,18805,18807,18809,18811,18813,18816,18818],{"class":1443,"line":18802},9,[1441,18804,18594],{"class":18562},[1441,18806,18678],{"class":18581},[1441,18808,4695],{"class":18562},[1441,18810,2038],{"class":18562},[1441,18812,18604],{"class":18562},[1441,18814,18815],{"class":18565},"Signature365:Tenant2",[1441,18817,4695],{"class":18562},[1441,18819,18731],{"class":18562},[1441,18821,18823,18825,18827,18829,18831,18833,18835,18838,18840],{"class":1443,"line":18822},10,[1441,18824,18594],{"class":18562},[1441,18826,18687],{"class":18581},[1441,18828,4695],{"class":18562},[1441,18830,2038],{"class":18562},[1441,18832,18763],{"class":18562},[1441,18834,4695],{"class":18562},[1441,18836,18837],{"class":18565},"201b4787-3b9e-411d-8def-a464b9d2d5df",[1441,18839,4695],{"class":18562},[1441,18841,18773],{"class":18562},[1441,18843,18845],{"class":1443,"line":18844},11,[1441,18846,18651],{"class":18562},[1441,18848,18850],{"class":1443,"line":18849},12,[1441,18851,18773],{"class":18562},[1414,18853,18854],{},"Save this file as config.json on your local device",[2681,18856,18858],{"id":18857},"azure-storage-explorer",[1563,18859,18860],{},"Azure Storage Explorer",[1414,18862,18863],{},"We recommend using Azure Storage Explorer to upload the configuration file to Azure Blob storage.",[1414,18865,18866,18867],{},"Download and install Azure Storage Explorer - ",[1688,18868,18871],{"href":18869,"rel":18870},"https:\u002F\u002Fazure.microsoft.com\u002Fen-us\u002Fproducts\u002Fstorage\u002Fstorage-explorer",[1692],"Azure Storage https:\u002F\u002Fazure.microsoft.com\u002Fen-us\u002Fproducts\u002Fstorage\u002Fstorage-explorerExplorer – cloud storage management | Microsoft Azure",[1414,18873,18874],{},"Select the \"Sign in with Azure\" option",[2360,18876],{"src":18877,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002F0d52c6.png",[1414,18879,18880],{},"Select your Azure environment",[2360,18882],{"src":18883,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002F8c4a1b.png",[1414,18885,18886],{},"Storage Explorer will prompt you to login - ensure you select the correct Microsoft 365 tenant. Once logged in, you will see the Subscription created previously.",[2360,18888],{"src":18889,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002Fd5728b.png",[1414,18891,18892,18893,18896],{},"Open the Subscription, and expand the ",[1563,18894,18895],{},"Storage Accounts"," option - you will see the account previously created.",[2360,18898],{"src":18899,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002Fdf7417.png",[1414,18901,18902,18903,18906,18907,18910,18911,18914,18915,18918],{},"Data cannot be uploaded to the root of Blob storage. Right click on the ",[1563,18904,18905],{},"Blob Containers"," item, and select ",[1563,18908,18909],{},"Create Blob Container",". Name the blob container - we recommend ",[1563,18912,18913],{},"entracli"," or similar (",[1563,18916,18917],{},"Note: Blob containers can only contain lower-case letters, and numbers",")",[1414,18920,18921],{},"**",[2360,18923],{"src":18924,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002F8c7359.png",[1414,18926,18921],{},[1414,18928,18929],{},"Drag and drop your config.json file created previously from your device to the Blob Container you have created.",[2360,18931],{"src":18932,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002Fb989d1.png",[1414,18934,18935,18936,18938],{},"Right click on the Blob Container, and select ",[1563,18937,3281],{},". Copy the Blob URL and update the $ConfigurationBlobUri variable in the PS script.",[2360,18940],{"src":18941,"style":18942},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002F8f8a2e.png","width: 332px;",[1414,18944,18945],{},"Press Enter - the script will now prompt you to enter the Blob URI of the configuration file created.",[2360,18947],{"src":18948,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002Fa72a11.png",[1414,18950,18951],{},"A new container instance will now be created and started using the details provided.",[2360,18953],{"src":18954,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002Fc1a898.png",[1414,18956,18957,18958,18963],{},"View the container instances portal at the ",[1688,18959,18962],{"href":18960,"rel":18961},"https:\u002F\u002Fportal.azure.com\u002F#browse\u002FMicrosoft.ContainerInstance%2FcontainerGroups",[1692],"Azure Container Instances"," page",[2360,18965],{"src":18966,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002Fa45b2f.png",[1414,18968,18969,18970,18973,18974,18977],{},"Select the new container instance, then ",[1563,18971,18972],{},"Settings -> Containers",". Select the ",[1563,18975,18976],{},"Logs"," tab. You will see details of the container instance loading your users and groups from EntraID, and then uploading these to Signature 365.",[2360,18979],{"src":18980,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002F556bcc.png",[8710,18982],{},[1414,18984,18985],{},[1563,18986,18987],{},"On-Premises Entra Connector installation",[1414,18989,18990],{},"The Entra ID Connector should be installed on a device within your company's IT infrastructure which is permitted to access your Microsoft 365 tenant.",[1414,18992,18993],{},[1563,18994,18300],{},[1775,18996,18997,18999,19002],{},[1778,18998,18305],{},[1778,19000,19001],{},"App Registration management permissions on your Entra ID tenant.",[1778,19003,19004],{},"A Windows server matching the specifications below.",[1414,19006,19007],{},"System Requirements:",[1414,19009,19010],{},"The Entra ID Connector can be installed on a physical or virtual server, and supports installation on an Azure VM.",[1414,19012,19013],{},"OS:",[1414,19015,19016],{},"Windows Server 2019+",[1414,19018,19019],{},"Hardware:",[1414,19021,19022],{},"2 CPU Cores",[1414,19024,19025],{},"8GB RAM",[2681,19027,19029],{"id":19028},"create-the-entra-app-registration",[1563,19030,19031],{},"Create the Entra App registration",[1414,19033,19034],{},"First, the App registration that will be used by the Entra ID connector must be created to generate the application and tenant ID, and the client secret that will be used.",[1775,19036,19037,19044,19051,19060,19073,19082,19097,19111],{},[1778,19038,19039,19040],{},"Login to the azure portal:\n",[1688,19041,19042],{"href":19042,"rel":19043},"https:\u002F\u002Fportal.azure.com\u002F#view\u002FMicrosoft_AAD_IAM\u002FActiveDirectoryMenuBlade\u002F~\u002FRegisteredApps",[1692],[1778,19045,19046,19047,19048],{},"Under App registrations, select **New registration\n**","\n  ",[2360,19049],{"src":19050,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002F7f233e.png",[1778,19052,19053,19054,19056,19047,19057],{},"Name the application as desired. We suggest naming this \"",[1563,19055,18255],{},"\". Leave the settings as default, and select Register.",[2360,19058],{"src":19059,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002Ff7aa75.png",[1778,19061,19062,19063,3746,19066,19069,19047,19070],{},"The App details screen will be displayed. The ",[1563,19064,19065],{},"Application (client) ID",[1563,19067,19068],{},"Directory (tenant ID)"," values will be required to configure the Entra ID connector.",[2360,19071],{"src":19072,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002Fc7f0e8.png",[1778,19074,19075,19076,11866,19047,19079],{},"Next, you must configure API permissions to define access rights for the application. Select the ",[1563,19077,19078],{},"API permissions",[2360,19080],{"src":19081,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002F61663d.png",[1778,19083,6671,19084,19086,19087,3487,19090,19093,19047,19094],{},[1563,19085,3927],{}," option, and select \"Microsoft Graph\" -> application permissions to add the required permissions as follows:\nUser.Read.All - Mandatory\nDomain.Read.All - Mandatory\nGroup.Read.All - Mandatory\nApplication.Read.All - Optional, required for extension attributes\nMailboxSettings.Read - Optional, required to determine mailbox type\nOnce added, the ",[1563,19088,19089],{},"Grant admin consent for",[1438,19091,19092],{},"\u003Ctenant>"," should be selected to ensure this is allowed for your tenant. The screen will display as follows:",[2360,19095],{"src":19096,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002F0882bc.png",[1778,19098,19099,19100,19102,19103,11999,19047,19106,19109,18921],{},"A client secret must be configured to secure the Application connection. Select the ",[1563,19101,4107],{}," option, and select ",[1563,19104,19105],{},"+ New client secret",[2360,19107],{"src":19108,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002F8855ab.png",[10778,19110],{},[1778,19112,19113,19114,19047,19116,19120,19122],{},"Name the client secret, define the validity period and hit ",[1563,19115,4122],{},[2360,19117],{"src":19118,"style":19119},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002F128358.png","width: 575px;",[10778,19121],{},"The secret value will be hidden when this is copied to the clipboard. Ensure you have copied this before clearing your clipboard.",[2681,19124,19126],{"id":19125},"enable-the-entra-id-connector-in-signature-365",[1563,19127,19128],{},"Enable the Entra ID Connector in Signature 365",[1775,19130,19131,19152,19159,19167],{},[1778,19132,19133,19134,19139,19140,19142,19143,7229,19145,19148,19047,19149],{},"Log on to the signature 365 portal at ",[1688,19135,19138],{"href":19136,"rel":19137},"https:\u002F\u002Fsupport.symprex.com\u002Fa\u002Fsolutions\u002Farticles\u002F1000327410\u002Fapp.siganture365.com",[1692],"signature365.com","; select the ",[1563,19141,10763],{}," tab, and select ",[1563,19144,14329],{},[1563,19146,19147],{},"Entra ID"," card",[2360,19150],{"src":19151,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002F6e1630.png",[1778,19153,19154,19047,19155],{},"Select **Enable\n**",[2360,19156],{"src":19157,"style":19158},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002F9d6658.png","width: 587px;",[1778,19160,3878,19161,15704,19047,19164],{},[1563,19162,19163],{},"Client secret",[2360,19165],{"src":19166,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002F28a124.png",[1778,19168,19169,19047,19170],{},"Copy the generated secret - as noted, this value is not shown again and will need to be regenererated if lost",[2360,19171],{"src":19172,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002Faded25.png",[2681,19174,19176],{"id":19175},"install-and-configure-the-entra-id-connector",[1563,19177,19178],{},"Install and configure the Entra ID connector",[1414,19180,19181],{},"With the App registration completed and Entra ID connector enabled on your tenant, the Entra ID Connector can be installed. The installation does not require any configuration, and will create a local service on the device, running on an hourly schedule to match the cloud connector. On completion this will by default open the configuration json file:",[2360,19183],{"src":19184,"style":12492},"\u002Fassets\u002Fsignature-365\u002Finternal\u002Fconfiguring-the-signature-365-entra-id-connector\u002F85359d.png",[1414,19186,19187],{},"The fields in the example above relate to the following information:",[1414,19189,19190,19193],{},[1563,19191,19192],{},"EntraId -"," Details the connection settings for the Entra ID registration;",[1775,19195,19196],{},[1778,19197,19198,19201,19202],{},[1563,19199,19200],{},"Default",": The default Entra ID source to import from;\n",[1775,19203,19204,19210,19216],{},[1778,19205,19206,19209],{},[1563,19207,19208],{},"TenantId:"," The tenant ID generated with the App registration",[1778,19211,19212,19215],{},[1563,19213,19214],{},"ClientId:"," The client ID generated on app registration",[1778,19217,19218,19221],{},[1563,19219,19220],{},"ClientSecret:"," The client secret created previously",[1414,19223,19224,19227],{},[1563,19225,19226],{},"Signature365 -"," Details the connection details for the Entra ID connector in your Signature 365 tenants, these should be named as the Signature 365 tenants the data will be imported to.",[1775,19229,19230,19235,19241],{},[1778,19231,19232,19234],{},[1563,19233,19200],{},": A reference to the Signature 365 instance - this is referenced in mappings",[1778,19236,19237,19240],{},[1563,19238,19239],{},"TenantId",": The tenant ID of the Signature 365 tenant - support can provide this information",[1778,19242,19243,19246],{},[1563,19244,19245],{},"ClientId",": The Client ID token generated by the EntraID connector on the tenant",[1414,19248,19249,19251],{},[1563,19250,18520],{}," - Details the group(s) that should be used to map to the Signature 365 tenants;",[1775,19253,19254,19260,19267],{},[1778,19255,19256,18669,19258,18673],{},[1563,19257,14147],{},[1563,19259,18672],{},[1778,19261,19262,19264,19265,18682],{},[1563,19263,18678],{},": The destination Signature 365, as named in the ",[1563,19266,18517],{},[1778,19268,19269,19271],{},[1563,19270,18687],{},": The group containing the users to be imported into this Signature 365 tenant. This must be entered as the ObjectID listed in Entra ID",[1414,19273,19274,19277,19278,19281,19282],{},[1563,19275,19276],{},"UseManagedIdentity"," - for the on-premises \u002F client secret method this ",[1563,19279,19280],{},"MUST"," be set to ",[1563,19283,19284],{},"false.",[1414,19286,19287],{},"The config.json file should then be saved, and the service restarted to trigger an initial import run.",[1613,19289,19290],{},"html pre.shiki code .sMK4o, html code.shiki .sMK4o{--shiki-light:#39ADB5;--shiki-default:#89DDFF;--shiki-dark:#89DDFF}html pre.shiki code .sfazB, html code.shiki .sfazB{--shiki-light:#91B859;--shiki-default:#C3E88D;--shiki-dark:#C3E88D}html pre.shiki code .sTEyZ, html code.shiki .sTEyZ{--shiki-light:#90A4AE;--shiki-default:#EEFFFF;--shiki-dark:#BABED8}html pre.shiki code .spNyl, html code.shiki .spNyl{--shiki-light:#9C3EDA;--shiki-default:#C792EA;--shiki-dark:#C792EA}html pre.shiki code .sBMFI, html code.shiki .sBMFI{--shiki-light:#E2931D;--shiki-default:#FFCB6B;--shiki-dark:#FFCB6B}html .light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html.light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html .default .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}html.dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}",{"title":1400,"searchDepth":1401,"depth":1401,"links":19292},[],"This article explains how to configure the Signature 365 Entra ID Connector to synchronise directory data from Microsoft...",{},{"title":1037,"description":19293},"-37RDwbhsqGReJq7n3hcvMZ9q629nQX6Sww6qdH1RGs",{"id":19298,"title":1041,"access":93,"body":19299,"description":19425,"extension":1404,"featuredInSearchOrder":19,"meta":19426,"navigation":19,"path":1042,"seo":19427,"stem":1043,"tags":19,"__hash__":19428},"docs\u002Fsignature-365\u002Finternal\u002Fdisabling-outlook-signatures-through-gpo.md",{"type":1397,"value":19300,"toc":19418},[19301,19304,19307,19309,19311,19314,19317,19334,19338,19345,19349,19352,19355,19358,19364,19370,19374,19377,19380,19383,19388,19391,19398,19404,19407,19410],[1414,19302,19303],{},"You have installed Signature 365 and wish to prevent users on your domain from creating their own internal Outlook signatures.",[1414,19305,19306],{},"You may also wish to remove any existing signatures that your users have created within Outlook.",[1421,19308,1649],{"id":1648},[1429,19310,13863],{},[1414,19312,19313],{},"You can create and deploy a GPO on your Active Directory Domain Controller in order to prevent this.",[1414,19315,19316],{},"The steps are as follows:",[1775,19318,19319,19322,19325,19328],{},[1778,19320,19321],{},"Download policy definitions if not installed",[1778,19323,19324],{},"Install the definitions on your Domain Controller",[1778,19326,19327],{},"Create a New GPO, configure Outlook settings and assign to users",[1778,19329,19330,19333],{},[1563,19331,19332],{},"(Optional)"," Remove existing signatures for your users",[1421,19335,19337],{"id":19336},"download-policy-definitions","Download Policy Definitions",[1414,19339,19340,19341],{},"Administrative templates can be downloaded from the Microsoft website - Office 2016 \u002F 2019 \u002F LTSC and 365 can be found ",[1688,19342,10840],{"href":19343,"rel":19344},"https:\u002F\u002Fwww.microsoft.com\u002Fen-us\u002Fdownload\u002Fdetails.aspx?id=49030",[1692],[1421,19346,19348],{"id":19347},"install-definitions-on-your-domain-controller","Install definitions on your Domain Controller",[3845,19350,19351],{},"Please Note! Both ADMX and ADML templates are required for this step",[1414,19353,19354],{},"Open the location where the Administrative Templates were downloaded.",[1414,19356,19357],{},"Open the following folder, and copy the ADMX files to it from the download location.",[1432,19359,19362],{"className":19360,"code":19361,"language":1457,"meta":1400},[1455],"%SystemRoot%\\PolicyDefinitions\n",[1438,19363,19361],{"__ignoreMap":1400},[1414,19365,19366,19367,7041],{},"The ADML files are responsible for the language component of the files you have installed, copy the appropriate language folder from your download location to the ",[1563,19368,19369],{},"PolicyDefinitions",[1421,19371,19373],{"id":19372},"create-a-new-gpo-and-configure-settings","Create a new GPO and configure settings",[1414,19375,19376],{},"You will need to create a new GPO and assign this to the users that you wish to prevent creating signatures. The recommended way to accomplish this is to create a new security group containing the users to which the policy should apply - eg \"Prevent Signature Creation\"",[1414,19378,19379],{},"After creating the new GPO, Navigate to",[1414,19381,19382],{},"User Configuration > Policies > Administrative Templates > Microsoft Outlook {version} > Outlook Options > Mail Format",[1429,19384,19385,19387],{},[1563,19386],{"version":1400}," will depend on the installation of office that you are using. If you have multiple versions (ie: 2016 \u002F 2019) installed across your devices, you will need to configure this for all versions of Office that you are using on your network.",[1414,19389,19390],{},"On the right hand task pane, you will see the option \"Do not allow signatures for email messages\" - set this to enabled.",[1414,19392,19393,19394,19397],{},"Now assign the security group created earlier to the \"",[1563,19395,19396],{},"Security Filtering","\" component of the GPO",[1421,19399,19401],{"id":19400},"remove-existing-signatures-for-users",[1563,19402,19403],{},"Remove existing signatures for users",[1414,19405,19406],{},"This is an optional step if you would like to remove existing signatures that your users have created.",[1414,19408,19409],{},"Symprex have created a powershell script that you can run for your users, either manually or as part of your domain login scripts, that will remove existing signatures.",[1429,19411,19412,19413,6761],{},"The script can be downloaded from our ",[1688,19414,19417],{"href":19415,"rel":19416},"https:\u002F\u002Fwww.symprex.net\u002Fdownloads\u002Fsupport\u002Fsignature365\u002FRemoveSignatures.zip",[1692],"Downloads",{"title":1400,"searchDepth":1401,"depth":1401,"links":19419},[19420,19421,19422,19423,19424],{"id":1648,"depth":1401,"text":1649},{"id":19336,"depth":1401,"text":19337},{"id":19347,"depth":1401,"text":19348},{"id":19372,"depth":1401,"text":19373},{"id":19400,"depth":1401,"text":19403},"Disable Outlook signatures through Group Policy and remove user-created signatures before deploying Signature 365.",{},{"title":1041,"description":19425},"OO-1-U37Fxux2c3dt6HagrpRzggM7IyCusuARE5k28E",{"id":19430,"title":1045,"access":93,"body":19431,"description":19447,"extension":1404,"featuredInSearchOrder":19,"meta":19448,"navigation":19,"path":1046,"seo":19449,"stem":1047,"tags":19,"__hash__":19450},"docs\u002Fsignature-365\u002Finternal\u002Fexternal-hotlinking-of-images-in-signature-365.md",{"type":1397,"value":19432,"toc":19445},[19433,19436,19439],[1414,19434,19435],{},"Signature 365 can be configured to use externally hotlinked images.",[1414,19437,19438],{},"This requires explicit tenant configuration and the customer's images must be hosted in a supported external location such as Azure Blob Storage.",[1414,19440,19441,19442,19444],{},"This is ",[1563,19443,13133],{}," enabled on specific customer request and must be approved with the management team before it is offered or configured.",{"title":1400,"searchDepth":1401,"depth":1401,"links":19446},[],"Internal guidance for customer requests to enable externally hosted hotlinked images in Signature 365.",{},{"title":1045,"description":19447},"qjZ88ZG8XNIFgk4EnYKGzghbQdtXtTwv17E7hgsXtDY",{"id":19452,"title":1049,"access":93,"body":19453,"description":19482,"extension":1404,"featuredInSearchOrder":19,"meta":19483,"navigation":19,"path":1050,"seo":19484,"stem":1051,"tags":19,"__hash__":19485},"docs\u002Fsignature-365\u002Finternal\u002Fexternal-js-sandbox-does-not-run.md",{"type":1397,"value":19454,"toc":19480},[19455,19458,19461,19468,19474,19477],[1414,19456,19457],{},"Due to the unique way in which Outlook is coded, it is forced to make javascript calls to an external sandbox program to use the add-in.",[1414,19459,19460],{},"The add-in itself appears within Outlook, and can be opened correctly. Signatures inserted by the add-in work correctly. It does",[1414,19462,19463,19464],{},"If this sandbox is unable to run, or is blocked from running by security software or similar, this will prevent signatures from being automatically inserted into emails - to the end user, this appears as if the add-in is not working.\nChecking the outlook logs, you will not see event trigger events, and the Windows event log may display errors like the following:\n",[2360,19465],{"alt":19466,"src":19467},"Windows Event Log showing error related to the JavaScript sandbox executable","\u002Fassets\u002Fsignature-365\u002Finternal\u002Fexternal-js-sandbox-does-not-run\u002Fwindows-event-log-js-sandbox-error-1.png",[1414,19469,19470],{},[2360,19471],{"alt":19472,"src":19473},"Windows Event Log showing a second error related to the JavaScript sandbox being blocked","\u002Fassets\u002Fsignature-365\u002Finternal\u002Fexternal-js-sandbox-does-not-run\u002Fwindows-event-log-js-sandbox-error-2.png",[1414,19475,19476],{},"The executable in question is mosadfsb.exe and the location of the sandbox differs between 32 and 64 bit products, in that 32 bit are stored in the (x86) folder.",[1414,19478,19479],{},"If this sandbox is prevented from running by security software, this will result in the errors seen above.",{"title":1400,"searchDepth":1401,"depth":1401,"links":19481},[],"Troubleshoot Outlook add-in failures when the external JavaScript sandbox does not start correctly.",{},{"title":1049,"description":19482},"gBqOY60OupoRLu2NdWwd6aKGg3WpWjKPVs9HNul1Yto",{"id":19487,"title":1053,"access":93,"body":19488,"description":19545,"extension":1404,"featuredInSearchOrder":19,"meta":19546,"navigation":19,"path":1054,"seo":19547,"stem":1055,"tags":19,"__hash__":19548},"docs\u002Fsignature-365\u002Finternal\u002Fgenerating-time-travel-logs-with-windbg.md",{"type":1397,"value":19489,"toc":19543},[19490,19493,19496,19499,19502,19505,19508,19514,19540],[1414,19491,19492],{},"It may be required to generate Time Travel Logs for Microsoft in the case of particularly difficult errors.",[1414,19494,19495],{},"Note that access to the Windows store and local admin for the specific user on their specific machine is required to use this process.",[1414,19497,19498],{},"The TTL debug process will generate large amounts of data on the machine, initially for a .run file, and following completion, for an idx file.",[1414,19500,19501],{},"The IDX file can be discarded as this can be regenerated from the run file.",[1414,19503,19504],{},"Using Run as admin and running as a different user will *not* work.",[1414,19506,19507],{},"WinDBG Preview should be installed on the user's device:",[1414,19509,19510],{},[1688,19511,19512],{"href":19512,"rel":19513},"https:\u002F\u002Fwww.microsoft.com\u002Fen-us\u002Fp\u002Fwindbg-preview\u002F9pgjgd53tn86?activetab=pivot:overviewtab",[1692],[2114,19515,19516,19519,19522,19525,19528,19531,19534,19537],{},[1778,19517,19518],{},"Add user to local admins on the machine",[1778,19520,19521],{},"Launch WinDBG app using elevated mode as the user (not as admin)",[1778,19523,19524],{},"Select File > Start Debugging >Select Launch executable (Advanced)",[1778,19526,19527],{},"Select outlook.exe ( Usually under C:\\Program Files (x86)\\Microsoft Office\\root\\Office16\\OUTLOOK.EXE)",[1778,19529,19530],{},"Check the Record with Time Travel Debugging box",[1778,19532,19533],{},"Click Configure and record and Enter a location where to save the trace file",[1778,19535,19536],{},"Select Record",[1778,19538,19539],{},"Reproduce the issue (make note of time stamp of the repro like compose email and you hit at Sensitivity option button.",[1414,19541,19542],{},"Share this info with the contact at Microsoft.",{"title":1400,"searchDepth":1401,"depth":1401,"links":19544},[],"Generate WinDbg Time Travel Logs for difficult Outlook or add-in issues that need Microsoft investigation.",{},{"title":1053,"description":19545},"TqNaMEfpEuGD_Dz9Y4TOa_oXDl83JZjTHQFw-02sntY",{"id":19550,"title":1057,"access":93,"body":19551,"description":19591,"extension":1404,"featuredInSearchOrder":19,"meta":19592,"navigation":19,"path":1058,"seo":19593,"stem":1059,"tags":19,"__hash__":19594},"docs\u002Fsignature-365\u002Finternal\u002Fhow-to-deploy-the-outlook-add-in-for-on-prem-mailboxes.md",{"type":1397,"value":19552,"toc":19589},[19553,19556,19562,19568,19571,19574,19580,19583],[1414,19554,19555],{},"Login to your on-prem Exchange Admin Center and go to: Organization -> Add-ins -> Select the Add option, Select Add from URL",[1414,19557,19558],{},[2360,19559],{"alt":19560,"src":19561},"On-premises Exchange Admin Center Organization Add-ins page with Add from URL option","\u002Fassets\u002Fsignature-365\u002Finternal\u002Fhow-to-deploy-the-outlook-add-in-for-on-prem-mailboxes\u002Feac-add-in-add-from-url.png",[1414,19563,19564,19565],{},"Enter: ",[1688,19566,10388],{"href":10388,"rel":19567},[1692],[1414,19569,19570],{},"Select Add\u002FSave.",[1414,19572,19573],{},"The add-in will then appear in the list:",[1414,19575,19576],{},[2360,19577],{"alt":19578,"src":19579},"Signature 365 add-in appearing in the Exchange Admin Center add-ins list","\u002Fassets\u002Fsignature-365\u002Finternal\u002Fhow-to-deploy-the-outlook-add-in-for-on-prem-mailboxes\u002Feac-add-in-listed.png",[1414,19581,19582],{},"Change the user defaults to: Mandatory, always enabled. Users can't disable this add-in:",[1414,19584,19585],{},[2360,19586],{"alt":19587,"src":19588},"Exchange Admin Center add-in user defaults set to Mandatory always enabled with users unable to disable","\u002Fassets\u002Fsignature-365\u002Finternal\u002Fhow-to-deploy-the-outlook-add-in-for-on-prem-mailboxes\u002Feac-add-in-user-defaults.png",{"title":1400,"searchDepth":1401,"depth":1401,"links":19590},[],"Deploy the Signature 365 Outlook add-in for on-premises mailboxes from Exchange Admin Center.",{},{"title":1057,"description":19591},"Y1VAuuzxx0-PFvVQ3W8o2LvIJZKzMpsg6O8b3V3Q7go",{"id":19596,"title":1061,"access":93,"body":19597,"description":19663,"extension":1404,"featuredInSearchOrder":19,"meta":19664,"navigation":19,"path":1062,"seo":19665,"stem":1063,"tags":19,"__hash__":19666},"docs\u002Fsignature-365\u002Finternal\u002Fhow-to-enable-debug-log-in-exchange-transport-agent.md",{"type":1397,"value":19598,"toc":19661},[19599,19602,19655],[1414,19600,19601],{},"Use the following steps to generate a detailed log file from the Signature 365 Manager Transport Agent:",[1775,19603,19604,19607,19631,19633,19637,19647,19650,19652],{},[1778,19605,19606],{},"On your Exchange Server (where the transport agent is installed), start regedit and navigate to the following registry key:\nHKEY_LOCAL_MACHINE\\Software\\Symprex\\Signature 365 Exchange Agent",[1778,19608,3477,19609,3481,19611,3484,19613,3487,19615,19617,3494,19619,3484,19621,3499,19623,3502,19625,3484,19627,3499,19629,3509],{},[1563,19610,3480],{},[1563,19612,2469],{},[1563,19614,2475],{},[3489,19616,3491],{},[1563,19618,3480],{},[1563,19620,2469],{},[1563,19622,2475],{},[1563,19624,3480],{},[1563,19626,2469],{},[1563,19628,2475],{},[1563,19630,1926],{},[1778,19632,3512],{},[1778,19634,3515,19635,1804],{},[3489,19636,3518],{},[1778,19638,3521,19639,3481,19641,19643,19644,19646],{},[1563,19640,3480],{},[1563,19642,2475],{}," C:\\Temp\\S365.TransportAgent.LogFile.txt\n",[1563,19645,1926],{}," This will cause the Transport Agent to start logging to a file C:\\Temp\\S365.TransportAgent.LogFile.txt; it will grow large very quickly depending on the throughput of your server, so it should be configured for the shortest time possible to keep the log concise.",[1778,19648,19649],{},"Send the test email to replicate the issue. Once it has been delivered, verify that the incorrect behaviour has occurred; this will ensure the log file has captured what the Transport Agent did when the email was processed.",[1778,19651,3535],{},[1778,19653,19654],{},"Locate the file C:\\Temp\\S365.TransportAgent.LogFile.txt, zip it up and email it to us.",[1414,19656,19657,3544,19659,3548],{},[1563,19658,3543],{},[3489,19660,3547],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":19662},[],"Enable detailed debug logging for the Signature 365 Exchange Transport Agent.",{},{"title":1061,"description":19663},"QBDzaY7TL3XpGfTLKUD6s9Izx8x-Nea5T0BMa7N2KRA",{"id":19668,"title":1065,"access":93,"body":19669,"description":19751,"extension":1404,"featuredInSearchOrder":19,"meta":19752,"navigation":19,"path":1066,"seo":19753,"stem":1067,"tags":19,"__hash__":19754},"docs\u002Fsignature-365\u002Finternal\u002Fhow-to-publish-service-updates-to-squadcast.md",{"type":1397,"value":19670,"toc":19749},[19671,19674,19677,19684,19691,19697,19700,19706,19709,19719,19722,19728,19731,19737,19742],[1414,19672,19673],{},"Use Squadcast when customers need a public service-status update.",[1414,19675,19676],{},"Symprex uses Squadcast for this workflow. You will need a valid login.",[1414,19678,19679,19680],{},"Log on at ",[1688,19681,19682],{"href":19682,"rel":19683},"https:\u002F\u002Fapp.eu.squadcast.com\u002F",[1692],[1414,19685,19686,19687,19690],{},"From the main dashboard, select ",[1563,19688,19689],{},"Status Page"," from the menu.",[1414,19692,2548,19693,19696],{},[1563,19694,19695],{},"Signature 365 Status"," entry.",[1414,19698,19699],{},"If you are creating a new update:",[1414,19701,3298,19702,19705],{},[1563,19703,19704],{},"Add Issue"," button on the top right:",[1414,19707,19708],{},"Give the issue a descriptive title. Review previous incidents for naming examples.",[1414,19710,7221,19711,19714,19715,19718],{},[1563,19712,19713],{},"Page Status",", then choose the required value from the four available states. After that, configure ",[1563,19716,19717],{},"Component and Impact",". Only select affected regions and components.",[1414,19720,19721],{},"Select the correct current Status (Investigating, Identified, Monitoring, Resolved) and enter the update text.",[1414,19723,19724,19725,19727],{},"When complete, select ",[1563,19726,11727],{}," to publish the update.",[1414,19729,19730],{},"If updating an existing Issue:",[1414,19732,19733,19734,1804],{},"Open the issue and select ",[1563,19735,19736],{},"Update State and Messages",[1414,19738,19739,19740,1804],{},"Update the issue stage as required, then select ",[1563,19741,11727],{},[1414,19743,19744,19745,19748],{},"If the issue is resolved, or the overall issue state has changed, use ",[1563,19746,19747],{},"Edit Issue Details"," to update those values.",{"title":1400,"searchDepth":1401,"depth":1401,"links":19750},[],"Internal procedure for publishing Signature 365 service updates in Squadcast.",{},{"title":1065,"description":19751},"2xU0dnOa1gqxQlKZ8pGMecfDHRShwKQB-fvO1nWvg6k",{"id":19756,"title":1075,"access":93,"body":19757,"description":19841,"extension":1404,"featuredInSearchOrder":19,"meta":19842,"navigation":19,"path":1076,"seo":19843,"stem":1077,"tags":19,"__hash__":19844},"docs\u002Fsignature-365\u002Finternal\u002Frecycle-bin\u002Finbound-connector-is-created-in-disabled-state.md",{"type":1397,"value":19758,"toc":19839},[19759,19762,19765,19768,19771,19774,19831,19834,19837],[1414,19760,19761],{},"On 1st January 2023 Microsoft implemented a change so that new Exchange Online tenants in some cases create inbound connectors in disabled state.",[1414,19763,19764],{},"If you selected the option to use server-side signatures in Signature 365, the setup wizard will show an information message if the inbound connector is created in disabled state.",[1414,19766,19767],{},"To resolve this problem you need to open a new support ticket with Microsoft Support in your Microsoft 365 admin center.",[1414,19769,19770],{},"Inform Microsoft Support that you are setting up an email signature solution, Signature 365, which requires an inbound connector to be created in your tenant.",[1414,19772,19773],{},"The Signature 365 setup wizard executes the following PowerShell command:",[1429,19775,19776],{},[1432,19777,19779],{"className":1434,"code":19778,"language":1436,"meta":1400,"style":1400},"$Result = New-InboundConnector `\n    -Name $InboundName `\n    -ConnectorType \"OnPremises\" `\n    -SenderDomains \"*\" `\n    -RequireTls $true `\n    -TlsSenderCertificateName $TenantDomain `\n    -RestrictDomainsToCertificate $true `\n    -CloudServicesMailEnabled $true `\n    -Enabled $true `\n    -Comment \"Receives emails from Signature 365 after they have been processed.\"\n",[1438,19780,19781,19786,19791,19796,19801,19806,19811,19816,19821,19826],{"__ignoreMap":1400},[1441,19782,19783],{"class":1443,"line":1444},[1441,19784,19785],{},"$Result = New-InboundConnector `\n",[1441,19787,19788],{"class":1443,"line":1401},[1441,19789,19790],{},"    -Name $InboundName `\n",[1441,19792,19793],{"class":1443,"line":5673},[1441,19794,19795],{},"    -ConnectorType \"OnPremises\" `\n",[1441,19797,19798],{"class":1443,"line":7072},[1441,19799,19800],{},"    -SenderDomains \"*\" `\n",[1441,19802,19803],{"class":1443,"line":7081},[1441,19804,19805],{},"    -RequireTls $true `\n",[1441,19807,19808],{"class":1443,"line":7185},[1441,19809,19810],{},"    -TlsSenderCertificateName $TenantDomain `\n",[1441,19812,19813],{"class":1443,"line":18648},[1441,19814,19815],{},"    -RestrictDomainsToCertificate $true `\n",[1441,19817,19818],{"class":1443,"line":18654},[1441,19819,19820],{},"    -CloudServicesMailEnabled $true `\n",[1441,19822,19823],{"class":1443,"line":18802},[1441,19824,19825],{},"    -Enabled $true `\n",[1441,19827,19828],{"class":1443,"line":18822},[1441,19829,19830],{},"    -Comment \"Receives emails from Signature 365 after they have been processed.\"\n",[1414,19832,19833],{},"It is this PowerShell command that successfully creates the inbound connector, but in disabled state.",[1414,19835,19836],{},"Request Microsoft Support to enable the inbound connector named \"Receive from Signature 365\" in your tenant.",[1613,19838,1615],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":19840},[],"Resolve Microsoft 365 setups where the Signature 365 inbound connector is created in a disabled state.",{},{"title":1075,"description":19841},"zwGGATBJCWuwlmeC3Y_phjB3An6PBF3gAYz6RIemyBA",{"id":19846,"title":1069,"access":93,"body":19847,"description":19853,"extension":1404,"featuredInSearchOrder":19,"meta":19854,"navigation":19,"path":1070,"seo":19855,"stem":1071,"tags":19,"__hash__":19856},"docs\u002Fsignature-365\u002Finternal\u002Frecycle-bin\u002Findex.md",{"type":1397,"value":19848,"toc":19851},[19849],[3007,19850],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":19852},[],"Archived internal troubleshooting articles for retired or superseded Signature 365 guidance.",{"generatedGroup":3013},{"title":1069,"description":19853},"wsGcc79eArqoyEfNlLg3YRI3T6cfpRV5e_HoENy3h5Q",{"id":19858,"title":1079,"access":93,"body":19859,"description":19930,"extension":1404,"featuredInSearchOrder":19,"meta":19931,"navigation":19,"path":1080,"seo":19932,"stem":1081,"tags":19,"__hash__":19933},"docs\u002Fsignature-365\u002Finternal\u002Frecycle-bin\u002Frequest-microsoft-support-enable-creation-of-inbound-connectors.md",{"type":1397,"value":19860,"toc":19926},[19861,19863,19866,19874,19877,19879,19882],[1421,19862,13852],{"id":13851},[1414,19864,19865],{},"Microsoft have recently introduced a policy change to disable inbound connectors that are created on new tenants with Office 365.",[1414,19867,19868,19869],{},"For additional information on this change, please see the following article: ",[1688,19870,19873],{"href":19871,"rel":19872},"https:\u002F\u002Foffice365itpros.com\u002F2023\u002F02\u002F22\u002Finbound-connector-restriction\u002F",[1692],"Office 365 Connectors",[1414,19875,19876],{},"As a result, Signature 365 is unable to relay email back to your Office 365 tenant until this functionality is enabled.",[1421,19878,1649],{"id":1648},[1414,19880,19881],{},"Resolving this issue requires you raise a support ticket with Microsoft to request that inbound connectors be enabled on your tenant with the following request",[1429,19883,19884,19888,19891,19894,19897,19914,19917,19920,19923],{},[2681,19885,19887],{"id":19886},"microsoft-ticket","Microsoft ticket",[1414,19889,19890],{},"We are using an external signature management solution and require the ability to create and manage inbound connectors in our Microsoft 365 tenant in the portal and using PowerShell scripting (Signature 365 uses Remote PowerShell).",[1414,19892,19893],{},"We have discussed with the Signature 365 vendor and unfortunately it is not possible to manually create the inbound connector.",[1414,19895,19896],{},"The Signature 365 setup wizard is an automated process that:",[2114,19898,19899,19902,19905,19908,19911],{},[1778,19900,19901],{},"Creates a customer specific certificate",[1778,19903,19904],{},"Creates a domain matching the certificate",[1778,19906,19907],{},"Creates an inbound connector using the certificate name",[1778,19909,19910],{},"Creates an outbound connector",[1778,19912,19913],{},"Creates a transport rule",[1414,19915,19916],{},"It is not possible to manually create the inbound connector, because the certificate name is not available. It is part of the above setup process.",[1414,19918,19919],{},"Also from time to time we may need to amend our Signature 365 setup, which requires deleting and recreating connectors and rules.",[1414,19921,19922],{},"We therefore need you to enable the ability to create and manage inbound connectors in our Microsoft 365 tenant in both the portal and through Powershell scripting.",[1414,19924,19925],{},"Given that we are an established company and are paying for the Microsoft 365 service, we expect inbound connector functionality to be fully enabled on our tenant.",{"title":1400,"searchDepth":1401,"depth":1401,"links":19927},[19928,19929],{"id":13851,"depth":1401,"text":13852},{"id":1648,"depth":1401,"text":1649},"Template and guidance for asking Microsoft support to re-enable inbound connector creation in affected tenants.",{},{"title":1079,"description":19930},"jAFXRAHFZD3kukOzgdQMQUd54Ktv6PkkjwbuH80g6Uk",{"id":19935,"title":1083,"access":93,"body":19936,"description":20048,"extension":1404,"featuredInSearchOrder":19,"meta":20049,"navigation":19,"path":1084,"seo":20050,"stem":1085,"tags":19,"__hash__":20051},"docs\u002Fsignature-365\u002Finternal\u002Frecycle-bin\u002Fsetup-prompts-to-run-enable-organizationcustomization-configuring-microsoft-365-connectors.md",{"type":1397,"value":19937,"toc":20043},[19938,19940,19943,19948,19951,19957,19959,19962,19970,19972,19975,19986,19989,19992,19995,20004,20007,20010,20018,20021,20024,20030,20041],[1421,19939,1635],{"id":1634},[1414,19941,19942],{},"When the setup wizard is configuring the Microsoft 365 integration, you get the following error:",[1414,19944,19945],{},[3489,19946,19947],{},"Your Exchange Online environment needs to be configured manually first. You need to run Enable-OrganizationCustomisations.",[1414,19949,19950],{},"This errror appears as shown below:",[1414,19952,19953],{},[2360,19954],{"alt":19955,"src":19956},"Setup wizard error requiring Enable-OrganizationCustomization to be run before configuring connectors","\u002Fassets\u002Fsignature-365\u002Finternal\u002Frecycle-bin\u002Fsetup-prompts-to-run-enable-organizationcustomization-configuring-microsoft-365-connectors\u002Fsetup-wizard-enable-org-customization-error.png",[1421,19958,1642],{"id":1641},[1414,19960,19961],{},"This problem occurs because, in the Microsoft datacenters, certain objects are consolidated to save space. When you use Exchange Online PowerShell or the Exchange admin center to modify one of these objects for the first time, you may encounter an error message that tells you to run the Enable-OrganizationCustomization cmdlet.",[1414,19963,19964,19965,1804],{},"For more information, see the ",[1688,19966,19969],{"href":19967,"rel":19968},"https:\u002F\u002Fdocs.microsoft.com\u002Fen-us\u002Fpowershell\u002Fmodule\u002Fexchange\u002Fenable-organizationcustomization",[1692],"Microsoft documentation",[1421,19971,1649],{"id":1648},[1414,19973,19974],{},"To resolve this issue, follow these steps:",[2114,19976,19977,19980,19983],{},[1778,19978,19979],{},"Install the Exchange Online PowerShell module",[1778,19981,19982],{},"Connect to Exchange Online",[1778,19984,19985],{},"Run the Enable-OrganizationCustomization command",[1429,19987,19988],{},"You must connect as a Microsoft 365 Global administrator to complete these steps.",[2681,19990,19979],{"id":19991},"install-the-exchange-online-powershell-module",[1414,19993,19994],{},"Open Windows PowerShell and run this command as an Administrator:",[1432,19996,19998],{"className":1434,"code":19997,"language":1436,"meta":1400,"style":1400},"Install-Module -Name ExchangeOnlineManagement\n",[1438,19999,20000],{"__ignoreMap":1400},[1441,20001,20002],{"class":1443,"line":1444},[1441,20003,19997],{},[2681,20005,19982],{"id":20006},"connect-to-exchange-online",[1414,20008,20009],{},"Run this command to connect to Exchange Online:",[1432,20011,20012],{"className":1434,"code":9923,"language":1436,"meta":1400,"style":1400},[1438,20013,20014],{"__ignoreMap":1400},[1441,20015,20016],{"class":1443,"line":1444},[1441,20017,9923],{},[2681,20019,19985],{"id":20020},"run-the-enable-organizationcustomization-command",[1414,20022,20023],{},"Run this command:",[1432,20025,20028],{"className":20026,"code":20027,"language":1457,"meta":1400},[1455],"Enable-OrganizationCustomization\n",[1438,20029,20027],{"__ignoreMap":1400},[3845,20031,20032,20035,20038],{},[1414,20033,20034],{},"You only need to run the Enable-OrganizationCustomization cmdlet once in your Exchange Online organisation. If you attempt to run it again, you will get an error message.",[1414,20036,20037],{},"This command may take up to one hour to take effect. After some time has passed, try re-running the setup wizard again.",[1414,20039,20040],{},"Note also that some customers have reported this command may fail with an error first time it is run, and then running it a second time, it completes.",[1613,20042,1615],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":20044},[20045,20046,20047],{"id":1634,"depth":1401,"text":1635},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649},"Fix setup errors that require Enable-OrganizationCustomization before configuring Microsoft 365 connectors.",{},{"title":1083,"description":20048},"s0enaqn48Qx--X1V5xa397xReqQWgCeo8t-86n8ULK0",{"id":20053,"title":1087,"access":93,"body":20054,"description":20141,"extension":1404,"featuredInSearchOrder":19,"meta":20142,"navigation":19,"path":1088,"seo":20143,"stem":1089,"tags":19,"__hash__":20144},"docs\u002Fsignature-365\u002Finternal\u002Frecycle-bin\u002Fyou-cannot-create-or-update-inbound-connectors-in-your-organisation.md",{"type":1397,"value":20055,"toc":20139},[20056,20059,20062,20068,20070,20072,20074,20120,20123,20131,20134,20137],[1414,20057,20058],{},"On 1st January 2023 Microsoft implemented a change so that new Exchange Online tenants by default no longer allow creating inbound connectors.",[1414,20060,20061],{},"If you selected the option to use server-side signatures in Signature 365, the setup wizard will fail with the following error:",[1414,20063,20064],{},[2360,20065],{"alt":20066,"src":20067},"Setup wizard error stating inbound connectors cannot be created in the organisation","\u002Fassets\u002Fsignature-365\u002Finternal\u002Frecycle-bin\u002Fyou-cannot-create-or-update-inbound-connectors-in-your-organisation\u002Fsetup-wizard-inbound-connector-error.png",[1414,20069,19767],{},[1414,20071,19770],{},[1414,20073,19773],{},[1429,20075,20076],{},[1432,20077,20078],{"className":1434,"code":19778,"language":1436,"meta":1400,"style":1400},[1438,20079,20080,20084,20088,20092,20096,20100,20104,20108,20112,20116],{"__ignoreMap":1400},[1441,20081,20082],{"class":1443,"line":1444},[1441,20083,19785],{},[1441,20085,20086],{"class":1443,"line":1401},[1441,20087,19790],{},[1441,20089,20090],{"class":1443,"line":5673},[1441,20091,19795],{},[1441,20093,20094],{"class":1443,"line":7072},[1441,20095,19800],{},[1441,20097,20098],{"class":1443,"line":7081},[1441,20099,19805],{},[1441,20101,20102],{"class":1443,"line":7185},[1441,20103,19810],{},[1441,20105,20106],{"class":1443,"line":18648},[1441,20107,19815],{},[1441,20109,20110],{"class":1443,"line":18654},[1441,20111,19820],{},[1441,20113,20114],{"class":1443,"line":18802},[1441,20115,19825],{},[1441,20117,20118],{"class":1443,"line":18822},[1441,20119,19830],{},[1414,20121,20122],{},"It is this PowerShell command that fails with this error:",[1429,20124,20125],{},[1432,20126,20129],{"className":20127,"code":20128,"language":1457,"meta":1400},[1455],"For this service offering, you can’t create or update inbound connectors in your organization ‘\u003Cguid>’.\n",[1438,20130,20128],{"__ignoreMap":1400},[1414,20132,20133],{},"Request Microsoft Support to enable the ability to create inbound connectors of type OnPremises in your Exchange Online tenant.",[1414,20135,20136],{},"When completed run the Signature 365 setup wizard again to finalise setup.",[1613,20138,1615],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":20140},[],"Troubleshoot Microsoft 365 tenants that block creating or updating inbound connectors during Signature 365 setup.",{},{"title":1087,"description":20141},"o5bO1wV4gh4N0LTgD8sfCbWz1nSKWo317cpc72FoFSg",{"id":20146,"title":1091,"access":93,"body":20147,"description":20163,"extension":1404,"featuredInSearchOrder":19,"meta":20164,"navigation":19,"path":1092,"seo":20165,"stem":1093,"tags":19,"__hash__":20166},"docs\u002Fsignature-365\u002Finternal\u002Frequired-permissions-to-deploy-signature-365-for-outlook-app.md",{"type":1397,"value":20148,"toc":20161},[20149,20152,20155,20158],[1414,20150,20151],{},"In some cases when attempting to deploy the Signature 365 Outlook for Outlook Microsoft 365 returns a very generic error of \"Failed\".",[1414,20153,20154],{},"In the past we have seen this be due to the user attempting to deploy the add-in whilst having global admin does not have the below roles:",[1414,20156,20157],{},"Org Custom Apps",[1414,20159,20160],{},"Org Marketplace Apps",{"title":1400,"searchDepth":1401,"depth":1401,"links":20162},[],"Check required Microsoft 365 permissions when deploying the Signature 365 Outlook app fails.",{},{"title":1091,"description":20163},"YXFj0B93odlcHjXbwMQUxlrixnYHPtiM3oiQ2gyW44Q",{"id":20168,"title":1095,"access":93,"body":20169,"description":20547,"extension":1404,"featuredInSearchOrder":19,"meta":20548,"navigation":19,"path":1096,"seo":20549,"stem":1097,"tags":19,"__hash__":20550},"docs\u002Fsignature-365\u002Finternal\u002Fresolving-outlook-dpi-scaling-issues.md",{"type":1397,"value":20170,"toc":20545},[20171,20174,20177,20191,20194,20197,20256,20263,20315,20318,20518,20521,20528,20535,20542],[1414,20172,20173],{},"A small number of customers have reported Outlook DPI scaling issues with images sent in signatures - this is generally an issue around how Outlook rendered images, as Outlook desktop renders in 96 dpi, whereas Outlook 365 renders in 220 dpi.",[1414,20175,20176],{},"This can cause issues with \"fuzzy\" images if the dpi scaling does not match. There are a number of solutions for the issue, described below:",[1775,20178,20179,20182,20185],{},[1778,20180,20181],{},"Determine the size you want your logo to appear in your email.",[1778,20183,20184],{},"Save the logo as a JPG or PNG at twice the size you want it displayed. For example, if you want your logo to display at 200 pixels wide x 50 pixels high, then save it out at 400 pixels wide x 100 pixels high. This will allow for a higher pixel density on Retina screens.",[1778,20186,20187,20188],{},"Code: ",[1438,20189,20190],{},"\u003Cimg src=\"http:\u002F\u002Fwww.signature365.com\u002Fimages\u002Fsomelogo.png\" style=\"width: 200px; max-width: 200px;\" width=\"200\">",[1414,20192,20193],{},"In the case of the example above not correctly working, it may be necessary to use more complex code to force the images to display correctly.",[1414,20195,20196],{},"Step 1: Define an XML namespace for the Office applications:",[1432,20198,20202],{"className":20199,"code":20200,"language":20201,"meta":1400,"style":1400},"language-html shiki shiki-themes material-theme-lighter material-theme material-theme-palenight","\u003Chtml lang=\"en\" dir=\"ltr\" xmlns:o=\"urn:schemas-microsoft-com:office:office\">\u003C\u002Fhtml>\n","html",[1438,20203,20204],{"__ignoreMap":1400},[1441,20205,20206,20209,20212,20215,20218,20220,20223,20225,20228,20230,20232,20234,20236,20239,20241,20243,20246,20248,20251,20253],{"class":1443,"line":1444},[1441,20207,20208],{"class":18562},"\u003C",[1441,20210,20201],{"class":20211},"swJcz",[1441,20213,20214],{"class":18581}," lang",[1441,20216,20217],{"class":18562},"=",[1441,20219,4695],{"class":18562},[1441,20221,20222],{"class":18565},"en",[1441,20224,4695],{"class":18562},[1441,20226,20227],{"class":18581}," dir",[1441,20229,20217],{"class":18562},[1441,20231,4695],{"class":18562},[1441,20233,2279],{"class":18565},[1441,20235,4695],{"class":18562},[1441,20237,20238],{"class":18581}," xmlns:o",[1441,20240,20217],{"class":18562},[1441,20242,4695],{"class":18562},[1441,20244,20245],{"class":18565},"urn:schemas-microsoft-com:office:office",[1441,20247,4695],{"class":18562},[1441,20249,20250],{"class":18562},">\u003C\u002F",[1441,20252,20201],{"class":20211},[1441,20254,20255],{"class":18562},">\n",[1414,20257,20258,20259,20262],{},"Step 2: Force the DPI setting - this is entered directly before the closing ",[1438,20260,20261],{},"\u003C\u002Fhead>"," tag",[1432,20264,20268],{"className":20265,"code":20266,"language":20267,"meta":1400,"style":1400},"language-xml shiki shiki-themes material-theme-lighter material-theme material-theme-palenight","\u003C!--[if mso]>\n\u003Cnoscript>\n  \u003Cxml>\n    \u003Co:OfficeDocumentSettings>\n      \u003Co:PixelsPerInch>96\u003C\u002Fo:PixelsPerInch>\n    \u003C\u002Fo:OfficeDocumentSettings>\n  \u003C\u002Fxml>\n\u003C\u002Fnoscript>\n\u003C![endif]-->\n","xml",[1438,20269,20270,20275,20280,20285,20290,20295,20300,20305,20310],{"__ignoreMap":1400},[1441,20271,20272],{"class":1443,"line":1444},[1441,20273,20274],{},"\u003C!--[if mso]>\n",[1441,20276,20277],{"class":1443,"line":1401},[1441,20278,20279],{},"\u003Cnoscript>\n",[1441,20281,20282],{"class":1443,"line":5673},[1441,20283,20284],{},"  \u003Cxml>\n",[1441,20286,20287],{"class":1443,"line":7072},[1441,20288,20289],{},"    \u003Co:OfficeDocumentSettings>\n",[1441,20291,20292],{"class":1443,"line":7081},[1441,20293,20294],{},"      \u003Co:PixelsPerInch>96\u003C\u002Fo:PixelsPerInch>\n",[1441,20296,20297],{"class":1443,"line":7185},[1441,20298,20299],{},"    \u003C\u002Fo:OfficeDocumentSettings>\n",[1441,20301,20302],{"class":1443,"line":18648},[1441,20303,20304],{},"  \u003C\u002Fxml>\n",[1441,20306,20307],{"class":1443,"line":18654},[1441,20308,20309],{},"\u003C\u002Fnoscript>\n",[1441,20311,20312],{"class":1443,"line":18802},[1441,20313,20314],{},"\u003C![endif]-->\n",[1414,20316,20317],{},"Step 3: Use CSS values on tables \u002F elements",[1432,20319,20321],{"className":20199,"code":20320,"language":20201,"meta":1400,"style":1400},"\u003C!-- Option 1: -->\n\u003Ctable\n  border=\"0\"\n  cellspacing=\"0\"\n  cellpadding=\"0\"\n  role=\"presentation\"\n  width=\"600\"\n  style=\"width: 600px;\"\n>\n  \u003C!-- Option 2: -->\n  \u003Ctable\n    border=\"0\"\n    cellspacing=\"0\"\n    cellpadding=\"0\"\n    role=\"presentation\"\n    style=\"width: 600px;\"\n  >\u003C\u002Ftable>\n\u003C\u002Ftable>\n",[1438,20322,20323,20329,20336,20347,20360,20373,20387,20401,20415,20419,20424,20431,20442,20456,20470,20484,20498,20508],{"__ignoreMap":1400},[1441,20324,20325],{"class":1443,"line":1444},[1441,20326,20328],{"class":20327},"sHwdD","\u003C!-- Option 1: -->\n",[1441,20330,20331,20333],{"class":1443,"line":1401},[1441,20332,20208],{"class":18562},[1441,20334,20335],{"class":20211},"table\n",[1441,20337,20338,20341,20343,20345],{"class":1443,"line":5673},[1441,20339,20340],{"class":18562},"  border=",[1441,20342,4695],{"class":18562},[1441,20344,1944],{"class":18565},[1441,20346,18610],{"class":18562},[1441,20348,20349,20352,20354,20356,20358],{"class":1443,"line":7072},[1441,20350,20351],{"class":18581},"  cellspacing",[1441,20353,20217],{"class":18562},[1441,20355,4695],{"class":18562},[1441,20357,1944],{"class":18565},[1441,20359,18610],{"class":18562},[1441,20361,20362,20365,20367,20369,20371],{"class":1443,"line":7081},[1441,20363,20364],{"class":18581},"  cellpadding",[1441,20366,20217],{"class":18562},[1441,20368,4695],{"class":18562},[1441,20370,1944],{"class":18565},[1441,20372,18610],{"class":18562},[1441,20374,20375,20378,20380,20382,20385],{"class":1443,"line":7185},[1441,20376,20377],{"class":18581},"  role",[1441,20379,20217],{"class":18562},[1441,20381,4695],{"class":18562},[1441,20383,20384],{"class":18565},"presentation",[1441,20386,18610],{"class":18562},[1441,20388,20389,20392,20394,20396,20399],{"class":1443,"line":18648},[1441,20390,20391],{"class":18581},"  width",[1441,20393,20217],{"class":18562},[1441,20395,4695],{"class":18562},[1441,20397,20398],{"class":18565},"600",[1441,20400,18610],{"class":18562},[1441,20402,20403,20406,20408,20410,20413],{"class":1443,"line":18654},[1441,20404,20405],{"class":18581},"  style",[1441,20407,20217],{"class":18562},[1441,20409,4695],{"class":18562},[1441,20411,20412],{"class":18565},"width: 600px;",[1441,20414,18610],{"class":18562},[1441,20416,20417],{"class":1443,"line":18802},[1441,20418,20255],{"class":18562},[1441,20420,20421],{"class":1443,"line":18822},[1441,20422,20423],{"class":20327},"  \u003C!-- Option 2: -->\n",[1441,20425,20426,20429],{"class":1443,"line":18844},[1441,20427,20428],{"class":18562},"  \u003C",[1441,20430,20335],{"class":20211},[1441,20432,20433,20436,20438,20440],{"class":1443,"line":18849},[1441,20434,20435],{"class":18562},"    border=",[1441,20437,4695],{"class":18562},[1441,20439,1944],{"class":18565},[1441,20441,18610],{"class":18562},[1441,20443,20445,20448,20450,20452,20454],{"class":1443,"line":20444},13,[1441,20446,20447],{"class":18581},"    cellspacing",[1441,20449,20217],{"class":18562},[1441,20451,4695],{"class":18562},[1441,20453,1944],{"class":18565},[1441,20455,18610],{"class":18562},[1441,20457,20459,20462,20464,20466,20468],{"class":1443,"line":20458},14,[1441,20460,20461],{"class":18581},"    cellpadding",[1441,20463,20217],{"class":18562},[1441,20465,4695],{"class":18562},[1441,20467,1944],{"class":18565},[1441,20469,18610],{"class":18562},[1441,20471,20473,20476,20478,20480,20482],{"class":1443,"line":20472},15,[1441,20474,20475],{"class":18581},"    role",[1441,20477,20217],{"class":18562},[1441,20479,4695],{"class":18562},[1441,20481,20384],{"class":18565},[1441,20483,18610],{"class":18562},[1441,20485,20487,20490,20492,20494,20496],{"class":1443,"line":20486},16,[1441,20488,20489],{"class":18581},"    style",[1441,20491,20217],{"class":18562},[1441,20493,4695],{"class":18562},[1441,20495,20412],{"class":18565},[1441,20497,18610],{"class":18562},[1441,20499,20501,20504,20506],{"class":1443,"line":20500},17,[1441,20502,20503],{"class":18562},"  >\u003C\u002F",[1441,20505,1942],{"class":20211},[1441,20507,20255],{"class":18562},[1441,20509,20511,20514,20516],{"class":1443,"line":20510},18,[1441,20512,20513],{"class":18562},"\u003C\u002F",[1441,20515,1942],{"class":20211},[1441,20517,20255],{"class":18562},[1414,20519,20520],{},"More information on the above can be found at the following links:",[1414,20522,20523],{},[1688,20524,20527],{"href":20525,"rel":20526},"https:\u002F\u002Fwww.tradeshowdirect.com\u002Femail-signature-for-retina-display-a\u002F321.htm",[1692],"How to Place a Logo in Your Email Signature that Remains Sharp on a Retina Display (tradeshowdirect.com)",[1414,20529,20530],{},[1688,20531,20534],{"href":20532,"rel":20533},"https:\u002F\u002Fwww.courtneyfantinato.com\u002Fcorrecting-outlook-dpi-scaling-issues\u002F",[1692],"Correcting Outlook DPI Scaling Issues - Courtney Fantinato",[1414,20536,20537],{},[1688,20538,20541],{"href":20539,"rel":20540},"https:\u002F\u002Fsupport.xink.io\u002Fsupport\u002Fsolutions\u002Farticles\u002F1000245198-an-image-becomes-unsharp-pixelated-upon-sending-in-outlook-on-windows",[1692],"Image become pixelated upon sending in Outlook on Windows : The Best Rated EmaiI Signature Portal (xink.io)",[1613,20543,20544],{},"html .light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: 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.sTEyZ{--shiki-light:#90A4AE;--shiki-default:#EEFFFF;--shiki-dark:#BABED8}html .light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html.light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html .default .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}html.dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}",{"title":1400,"searchDepth":1401,"depth":1401,"links":20657},[20658],{"id":20557,"depth":5673,"text":20558},"HTML snippets for styling signature hyperlinks, including font colour and removing underlines.",{},{"title":1099,"description":20659},"hX8jA6w8T91baIjbX-ykjmF6rL0XRLTRJHqHBIu_CKo",{"id":20664,"title":1114,"access":20665,"body":20666,"description":20732,"extension":1404,"featuredInSearchOrder":19,"meta":20733,"navigation":19,"path":1115,"seo":20734,"stem":1116,"tags":19,"__hash__":20735},"docs\u002Fsignature-365\u002Fpartners\u002Fpartner-documentation\u002Fadding-a-tenant-to-the-partner-portal.md","partner",{"type":1397,"value":20667,"toc":20730},[20668,20675,20678,20684,20695,20705,20708,20714,20724],[1414,20669,20670,20671],{},"Login to the partner portal at ",[1688,20672,20673],{"href":20673,"rel":20674},"https:\u002F\u002Fpartner.signature365.com",[1692],[1414,20676,20677],{},"For a new customer, click the Add button to create the customer's Signature 365 tenant.",[1414,20679,20680],{},[2360,20681],{"alt":20682,"src":20683},"Partner portal with the Add button to create a new customer tenant","\u002Fassets\u002Fsignature-365\u002Fpartners\u002Fpartner-documentation\u002Fadding-a-tenant-to-the-partner-portal\u002Fpartner-portal-add-customer.png",[1414,20685,20686,20687,20690,20691],{},"For an existing customer, select the ",[1563,20688,20689],{},"Partner"," tab and copy the Partner id\n",[2360,20692],{"alt":20693,"src":20694},"Partner portal Partner tab showing the Partner ID to copy","\u002Fassets\u002Fsignature-365\u002Fpartners\u002Fpartner-documentation\u002Fadding-a-tenant-to-the-partner-portal\u002Fpartner-portal-partner-id.png",[1414,20696,20697,20698,20700,20701,20704],{},"If you have management access to the customer's tenant you log on to your customer's Signature 365 Tenant, and select ",[1563,20699,14284],{}," then the ",[1563,20702,20703],{},"Partner Information"," tab. Other wise, provide your customer with your partner ID and ask them to follow the instructions below.",[1414,20706,20707],{},"Symprex do not normally complete this configuration internally as this requires acceptance by the end customer due to the access this grants.",[1414,20709,20710],{},[2360,20711],{"alt":20712,"src":20713},"Signature 365 Billing page Partner Information tab with partner ID input field and Validate button","\u002Fassets\u002Fsignature-365\u002Fpartners\u002Fpartner-documentation\u002Fadding-a-tenant-to-the-partner-portal\u002Fs365-billing-partner-information.png",[1414,20715,20716,20717,20719,20720],{},"Enter your partner ID into the box and hit the \"Validate\" button - this will join the tenant to your account - you will then see the tenant on the Customers tab, and can select the entry to manage them.\nClicking the ",[1563,20718,3881],{}," button will allow you to Impersonate an administrator for the customer tenant.\n",[2360,20721],{"alt":20722,"src":20723},"Partner portal Customers tab showing the customer tenant entry with Manage button","\u002Fassets\u002Fsignature-365\u002Fpartners\u002Fpartner-documentation\u002Fadding-a-tenant-to-the-partner-portal\u002Fpartner-portal-customers-manage.png",[1414,20725,20726],{},[2360,20727],{"alt":20728,"src":20729},"Partner portal Manage button allowing impersonation of a customer administrator","\u002Fassets\u002Fsignature-365\u002Fpartners\u002Fpartner-documentation\u002Fadding-a-tenant-to-the-partner-portal\u002Fpartner-portal-impersonate-button.png",{"title":1400,"searchDepth":1401,"depth":1401,"links":20731},[],"Add new or existing customer tenants to the Signature 365 partner portal.",{},{"title":1114,"description":20732},"x_ZbzbY-MbVd-3qbn-_R0RBKkhWzl9h4eVN1Sv0qAQI",{"id":20737,"title":1118,"access":20665,"body":20738,"description":20785,"extension":1404,"featuredInSearchOrder":19,"meta":20786,"navigation":19,"path":1119,"seo":20787,"stem":1120,"tags":19,"__hash__":20788},"docs\u002Fsignature-365\u002Fpartners\u002Fpartner-documentation\u002Fchecking-active-directory-attributes-are-synced-with-entra-id.md",{"type":1397,"value":20739,"toc":20781},[20740,20742,20745,20747,20750,20753,20756,20762,20765,20770,20773],[1421,20741,3840],{"id":3839},[1414,20743,20744],{},"You have configured non-standard attributes to sync using Azure AD Connect and wish to confirm that these have correctly synced with Entra ID.",[1421,20746,1649],{"id":1648},[1414,20748,20749],{},"You can confirm this using Powershell Entra-ID cmdlets",[3845,20751,20752],{},"This document is for Microsoft 365 administrators. You will require appropriate permissions on your Microsoft 365 tenant to perform these checks.",[1414,20754,20755],{},"Open Powershell from your windows device.",[1414,20757,15236,20758,20761],{},[1563,20759,20760],{},"Connect-AzureAD"," cmdlet and sign in to your Entra ID tenant.",[1414,20763,20764],{},"Run the following cmdlet to show all synced attributes for your domain:",[1414,20766,20767],{},[1563,20768,20769],{},"Get-AzureADExtensionProperty",[1414,20771,20772],{},"To list attributes for a specific user, run the following cmdlet:",[1414,20774,20775],{},[1563,20776,20777,20778,20780],{},"Get-AzureADUser -ObjectId ",[1688,20779,12047],{"href":12046}," | select -ExpandProperty ExtensionProperty",{"title":1400,"searchDepth":1401,"depth":1401,"links":20782},[20783,20784],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Verify custom Active Directory attributes are syncing to Entra ID for Signature 365 data mapping.",{},{"title":1118,"description":20785},"MLcQbRlss8SRSAMRdY0Ekzcb_CjmHlAjk_X_wFDVJ2k",{"id":20790,"title":1122,"access":20665,"body":20791,"description":20832,"extension":1404,"featuredInSearchOrder":19,"meta":20833,"navigation":19,"path":1123,"seo":20834,"stem":1124,"tags":19,"__hash__":20835},"docs\u002Fsignature-365\u002Fpartners\u002Fpartner-documentation\u002Fgenerating-a-debug-log-for-the-signature-365-classic-agent.md",{"type":1397,"value":20792,"toc":20828},[20793,20795,20798,20800,20803],[1421,20794,3840],{"id":3839},[1414,20796,20797],{},"The Signature 365 classic agent is generating an error that requires additional technical detail for the Symprex support team.",[1421,20799,1649],{"id":1648},[1414,20801,20802],{},"You can use the following steps to generate a debug log file for the Classic Agent:",[1775,20804,20805,20811,20813,20823,20825],{},[1778,20806,3150,20807,20810],{},[1563,20808,20809],{},"Signature365Agent.exe",", is located.\nCreate a temporary folder C:\\Temp to which all users have read\u002Fwrite access.",[1778,20812,3160],{},[1778,20814,3163,20815,20817,20818,3170,20820,3173],{},[1438,20816,3166],{},"\\Signature365Agent.exe \u002FLogFile=C:\\Temp\\S365Agent.LogFile.txt \u002FRawData\nwhere ",[1438,20819,3166],{},[1563,20821,20822],{},"SignatureAgent.exe",[1778,20824,3176],{},[1778,20826,20827],{},"Locate the log file C:\\Temp\\S365Agent.LogFile.txt, zip it up (it can grow very large) and email it to us.",{"title":1400,"searchDepth":1401,"depth":1401,"links":20829},[20830,20831],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Generate a debug log for the Signature 365 Classic Agent when deeper support diagnostics are needed.",{},{"title":1122,"description":20832},"DlaEqZezJnmSzG2h0s9sqSEQgMbMLSK60Wh4XszLGGs",{"id":20837,"title":1108,"access":20665,"body":20838,"description":20844,"extension":1404,"featuredInSearchOrder":19,"meta":20845,"navigation":19,"path":1109,"seo":20846,"stem":1110,"tags":19,"__hash__":20847},"docs\u002Fsignature-365\u002Fpartners\u002Fpartner-documentation\u002Findex.md",{"type":1397,"value":20839,"toc":20842},[20840],[3007,20841],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":20843},[],"Partner-only guidance for deploying, troubleshooting, and managing Signature 365 customer tenants.",{"generatedGroup":3013},{"title":1108,"description":20844},"5LYTt7GNg1urYWePcJ3d28s55u8zLkvX5Y_0CBPZwtU",{"id":20849,"title":1126,"access":20665,"body":20850,"description":20872,"extension":1404,"featuredInSearchOrder":19,"meta":20873,"navigation":19,"path":1127,"seo":20874,"stem":1128,"tags":19,"__hash__":20875},"docs\u002Fsignature-365\u002Fpartners\u002Fpartner-documentation\u002Foutlook-classic-images-are-converted-to-attachments.md",{"type":1397,"value":20851,"toc":20867},[20852,20854,20857,20859,20862,20864],[1421,20853,3840],{"id":3839},[1414,20855,20856],{},"A customer is using Outlook classic with the Signature 365 add-in. On forwarding an attachment with a signature, Outlook will move one of the inline signature images to the attachments area. If any attachments existed on the email, one of these will be removed when this occurs.",[1421,20858,9113],{"id":6340},[1414,20860,20861],{},"This issue is caused by a bug introduced by Microsoft in the 2308 version of Outlook.",[1421,20863,1649],{"id":1648},[1414,20865,20866],{},"A rollup fix for this issue was included in Outlook release 2312 build 16.0.17111.15030. Updating to this or a later build will resolve the issue.",{"title":1400,"searchDepth":1401,"depth":1401,"links":20868},[20869,20870,20871],{"id":3839,"depth":1401,"text":3840},{"id":6340,"depth":1401,"text":9113},{"id":1648,"depth":1401,"text":1649},"Fix Outlook Classic replies or forwards where inline signature images become attachments.",{},{"title":1126,"description":20872},"3vITosTr9-R0OtwcVJ3tx_FTLHChe-2-wGVUt3PImMc",{"id":20877,"title":1130,"access":20665,"body":20878,"description":20933,"extension":1404,"featuredInSearchOrder":19,"meta":20934,"navigation":19,"path":1131,"seo":20935,"stem":1132,"tags":19,"__hash__":20936},"docs\u002Fsignature-365\u002Fpartners\u002Fpartner-documentation\u002Fsignature-365-exchange-agent-registration-issues.md",{"type":1397,"value":20879,"toc":20930},[20880,20884,20887,20890,20928],[1421,20881,20883],{"id":20882},"troubleshooting-the-signature-365-exchange-agent-installation-and-registration-process","Troubleshooting the Signature 365 Exchange Agent installation and registration process",[1414,20885,20886],{},"In some unusual scenarios it may be necessary to manually register the Signature 365 transport agent with the on-premise exchange server using Exchange Management Shell.",[1414,20888,20889],{},"The following commands cans be used to achieve this:",[1432,20891,20893],{"className":1434,"code":20892,"language":1436,"meta":1400,"style":1400},"Install-TransportAgent -Name \"Symprex Signature 365 Exchange Agent\" -AssemblyPath \"C:\\Program Files\\Symprex\\Signature 365 Exchange Agent\\s365ea.dll\" -TransportAgentFactory \"Symprex.Signature365.ExchangeAgent.Signature365RoutingAgentFactory\" -TransportService Hub\n\nEnable-TransportAgent \"Symprex Signature 365 Exchange Agent\" -TransportService Hub\n\nDisable-TransportAgent \"Symprex Signature 365 Exchange Agent\" -TransportService Hub\n\nUninstall-TransportAgent \"Symprex Signature 365 Exchange Agent\"\n",[1438,20894,20895,20900,20905,20910,20914,20919,20923],{"__ignoreMap":1400},[1441,20896,20897],{"class":1443,"line":1444},[1441,20898,20899],{},"Install-TransportAgent -Name \"Symprex Signature 365 Exchange Agent\" -AssemblyPath \"C:\\Program Files\\Symprex\\Signature 365 Exchange Agent\\s365ea.dll\" -TransportAgentFactory \"Symprex.Signature365.ExchangeAgent.Signature365RoutingAgentFactory\" -TransportService Hub\n",[1441,20901,20902],{"class":1443,"line":1401},[1441,20903,20904],{"emptyLinePlaceholder":3013},"\n",[1441,20906,20907],{"class":1443,"line":5673},[1441,20908,20909],{},"Enable-TransportAgent \"Symprex Signature 365 Exchange Agent\" -TransportService Hub\n",[1441,20911,20912],{"class":1443,"line":7072},[1441,20913,20904],{"emptyLinePlaceholder":3013},[1441,20915,20916],{"class":1443,"line":7081},[1441,20917,20918],{},"Disable-TransportAgent \"Symprex Signature 365 Exchange Agent\" -TransportService Hub\n",[1441,20920,20921],{"class":1443,"line":7185},[1441,20922,20904],{"emptyLinePlaceholder":3013},[1441,20924,20925],{"class":1443,"line":18648},[1441,20926,20927],{},"Uninstall-TransportAgent \"Symprex Signature 365 Exchange Agent\"\n",[1613,20929,1615],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":20931},[20932],{"id":20882,"depth":1401,"text":20883},"Register, enable, disable, or remove the Signature 365 Exchange transport agent manually.",{},{"title":1130,"description":20933},"0_3WIUNn9GPyKQvK2AZZPH7BC-0JEzchjfFFWbbx11M",{"id":20938,"title":1134,"access":20665,"body":20939,"description":21100,"extension":1404,"featuredInSearchOrder":19,"meta":21101,"navigation":19,"path":1135,"seo":21102,"stem":1136,"tags":19,"__hash__":21103},"docs\u002Fsignature-365\u002Fpartners\u002Fpartner-documentation\u002Fsignature-365-integration-and-configuration-best-practices.md",{"type":1397,"value":20940,"toc":21088},[20941,20943,20946,20948,20951,20955,20958,20961,20964,20968,20971,20974,20978,20981,20988,20992,20995,21004,21007,21010,21013,21016,21019,21022,21029,21032,21035,21039,21042,21045,21048,21051,21054,21060,21066,21069,21074,21078,21081],[1421,20942,3840],{"id":3839},[1414,20944,20945],{},"You are looking to Integrate and deploy Signature 365 and want to understand the best practices for this process.",[1421,20947,1649],{"id":1648},[1414,20949,20950],{},"The following article details the best practices followed by Symprex support staff where possible as part of the setup and integration process with Microsoft 365, and the deployment of software to deploy signatures to your users.",[5609,20952,20954],{"id":20953},"integration-with-microsoft-365","Integration with Microsoft 365",[1414,20956,20957],{},"Signature 365 requires integration with your Microsoft Entra directory, installing an Enterprise Application that grants access to read user and group attributes.",[1414,20959,20960],{},"Using OAuth 2.0 Signature 365 never needs to know your credentials, with only an access token securely stored on our servers.",[1414,20962,20963],{},"An account with Global Admin or permission to create an Enterprise application on the Entra ID Tenant is required for this process. We recommend using a Global Admin account to prevent any issues with setup.",[5609,20965,20967],{"id":20966},"user-import","User import",[1414,20969,20970],{},"Generally, we recommend importing all users for a tenant where this is viable. As a user only consumes a licence when a rule is matched, this means that it is possible to import all existing Entra ID groups for the purpose of rule matching.",[1414,20972,20973],{},"When importing individual groups we recommend creating specific groups for import, as the specified group can be easily used for the server-side injection mailflow rule.",[5609,20975,20977],{"id":20976},"managing-teammate-accounts","Managing Teammate accounts",[1414,20979,20980],{},"Teammate accounts can be secured with Microsoft 365 Single Sign-On (SSO). We recommend enabling SSO login for your users to ensure any security and MFA policies enforced by your organisation are applied to your users.",[1414,20982,20983,20984,20987],{},"In cases where SSO login through Microsoft 365 is not available or desired, Teammate accounts should have ",[1688,20985,20986],{"href":1022},"Signature 365 two-factor authentication"," enabled for additional security.",[5609,20989,20991],{"id":20990},"template-design","Template design",[1414,20993,20994],{},"Care should be taken with template design due to differing HTML and CSS standards supported by different email clients and versions of Outlook.",[1414,20996,20997,20998,21003],{},"All Classic Outlook versions are limited to supporting a subset of the HTML 4 standard. New Outlook, OWA and Outlook for Mac support more of the HTML standard, as do other email clients. We recommend using ",[1688,20999,21002],{"href":21000,"rel":21001},"https:\u002F\u002Fcaniemail.com",[1692],"caniemail.com"," to determine if your Outlook installations support the HTML and CSS features used.",[1414,21005,21006],{},"We recommend designing templates and testing across the versions of Outlook that are used across the installation base, paying attention to the rendering in each version.",[1414,21008,21009],{},"Where possible we recommend using the HTML source editor for complex template designs, or where specific layout requirements need to be met.",[1414,21011,21012],{},"HTML source editing allows exact definitions for layout, element sizes etc that are not possible within the visual editor due to compromises required to enable users without HTML experience to design signatures.",[1414,21014,21015],{},"All modifications to customer signatures made by the Symprex support team are generally performed in the Source editor.",[5609,21017,1316],{"id":21018},"signature-rules",[1414,21020,21021],{},"It is recommended to assign signatures based on group membership where possible and to avoid assigning individual users to reduce the number of rules and make management of the solution easier. This will also help to identify the rules that a user is assigned to more easily.",[1414,21023,21024,21025,21028],{},"Signature 365 can be used to grant users the ability to choose if fields (such as Pronoun, Mobile device) are displayed in signatures without requiring this to be managed by admin users. Please see ",[1688,21026,21027],{"href":1273},"Using Custom Fields"," for more information on this.",[1414,21030,21031],{},"Conditional statements can then be used within templates to determine if the data should be displayed for the user.",[1414,21033,21034],{},"In most cases we recommend using this functionality to reduce the number of required templates, reducing the complexity of rule assignment.",[5609,21036,21038],{"id":21037},"deploying-client-side-software","Deploying client-side software",[1414,21040,21041],{},"When using Office 365, Symprex strongly recommends using the modern add-in to interact with Signature 365. The add-in offers several features such as the editing of custom fields, internal\u002Fexternal recipient checking, and the immediate delivery of updates to signature templates.",[1414,21043,21044],{},"We recommend deploying the add-in to all users within the organisation through the Integrated Apps component of the Microsoft Admin Centre.",[1414,21046,21047],{},"The add-in is deployed to all versions of Office (Classic & New on Windows, OWA, Mac and Mobile) for a user and requires no additional steps to deploy.",[1414,21049,21050],{},"As Signature 365 relies on the Admin Centre to deploy the add-in, delays in add-in deployment can be avoided by deploying to all users before rules are created. As the add-in will not interact with Outlook if the user does not match a rule, this allows the add-in to propagate to Outlook devices.",[1414,21052,21053],{},"Once ready to implement, creating or enabling a rule will trigger the add-in for the next email, taking precedence over the inbuilt Outlook Signature function and inserting the signature defined in the portal.",[1414,21055,21056,21057,21059],{},"Where perpetually licenced (2016 \u002F 2019 \u002F 2021) Outlook is in use on desktop devices, the ",[1688,21058,15997],{"href":741}," must be used to automatically insert signatures. We recommend disabling Classic Outlook integration for the add-in in this circumstance, as this will allow these users to receive signatures through the add-in on supported Outlook versions.",[1414,21061,21062],{},[1688,21063,21065],{"href":10757,"rel":21064},[1692],"Outlook Add-in Configuration",[1414,21067,21068],{},"In both cases, Symprex recommends using the Symprex Email Signature Utility to remove existing signatures from Outlook.",[1414,21070,21071],{},[1688,21072,21073],{"href":753},"Managing personal signatures, fonts and stationery for classic Outlook desktop",[5609,21075,21077],{"id":21076},"informing-your-users","Informing your users",[1414,21079,21080],{},"Whilst the Signature 365 add-in is designed to be simple to use, we recommend advising users how the Signature 365 Add-In functions, and how to use the software. Documentation at the link below details this information, along with details on using custom fields and other functionality, such as applying an additional signature.",[1414,21082,21083],{},[1688,21084,21087],{"href":21085,"rel":21086},"https:\u002F\u002Fsupport.signature365.com\u002Fsupport\u002Fsolutions\u002Ffolders\u002F1000239825",[1692],"Signature 365 User Guides",{"title":1400,"searchDepth":1401,"depth":1401,"links":21089},[21090,21091],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649,"children":21092},[21093,21094,21095,21096,21097,21098,21099],{"id":20953,"depth":5673,"text":20954},{"id":20966,"depth":5673,"text":20967},{"id":20976,"depth":5673,"text":20977},{"id":20990,"depth":5673,"text":20991},{"id":21018,"depth":5673,"text":1316},{"id":21037,"depth":5673,"text":21038},{"id":21076,"depth":5673,"text":21077},"Recommended partner best practices for integrating, configuring, and deploying Signature 365 successfully.",{},{"title":1134,"description":21100},"ujm_4qLKPvjAQmzTV2kqfxyaP-UCscHCk5Ff5n9D6GQ",{"id":21105,"title":1149,"access":1395,"body":21106,"description":21304,"extension":1404,"featuredInSearchOrder":19,"meta":21305,"navigation":19,"path":1150,"seo":21306,"stem":1151,"tags":19,"__hash__":21307},"docs\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fcreate-an-exclusion-group-to-exclude-users-from-server-side-injection.md",{"type":1397,"value":21107,"toc":21298},[21108,21110,21113,21115,21118,21121,21125,21131,21136,21142,21150,21156,21162,21168,21171,21177,21180,21187,21190,21196,21203,21209,21215,21222,21226,21229,21238,21245,21251,21257,21263,21269,21281,21288,21295],[1421,21109,1635],{"id":1634},[1414,21111,21112],{},"You wish to exclude a specific group of users from using the Signature 365 server-side injection.",[1421,21114,1649],{"id":1648},[1414,21116,21117],{},"You can update the transport rule within Office 365 to include a security group to exclude from the rule.",[1429,21119,21120],{},"You will need Administrative access to your company's Office 365 Tenant to complete this task.",[1421,21122,21124],{"id":21123},"create-a-new-security-group-in-office-365","Create a new security group in Office 365",[1414,21126,10134,21127],{},[1688,21128,21130],{"href":15681,"rel":21129},[1692],"Exchange Admin Centre",[1414,21132,3878,21133,21135],{},[1563,21134,8049],{}," menu item:",[1414,21137,21138],{},[2360,21139],{"alt":21140,"src":21141},"Exchange Admin Center Groups menu item selected","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fcreate-an-exclusion-group-to-exclude-users-from-server-side-injection\u002Fexchange-admin-select-groups.png",[1414,21143,3878,21144,10852,21147,2038],{},[1563,21145,21146],{},"Mail-enabled Security Group",[1563,21148,21149],{},"Add a group",[1414,21151,21152],{},[2360,21153],{"alt":21154,"src":21155},"Mail-enabled Security Groups tab with Add a group button","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fcreate-an-exclusion-group-to-exclude-users-from-server-side-injection\u002Fmail-enabled-security-groups-add-group.png",[1414,21157,3892,21158,21161],{},[1563,21159,21160],{},"Mail-enabled security"," as the group type:",[1414,21163,21164],{},[2360,21165],{"alt":21166,"src":21167},"Group type selection with Mail-enabled security option","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fcreate-an-exclusion-group-to-exclude-users-from-server-side-injection\u002Fselect-mail-enabled-security-group-type.png",[1414,21169,21170],{},"Name and describe your new group - we suggest the example below:",[1414,21172,21173],{},[2360,21174],{"alt":21175,"src":21176,"style":19158},"New group name and description form fields","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fcreate-an-exclusion-group-to-exclude-users-from-server-side-injection\u002Fnew-group-name-and-description.png",[1414,21178,21179],{},"You will need to assign an owner for the group:",[1414,21181,21182],{},[2360,21183],{"alt":21184,"src":21185,"style":21186},"Group owner assignment step","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fcreate-an-exclusion-group-to-exclude-users-from-server-side-injection\u002Fassign-group-owner.png","width: 691px;",[1414,21188,21189],{},"Add the members you wish to exclude from Signature 365 here:",[1414,21191,21192],{},[2360,21193],{"alt":21194,"src":21195},"Add group members to exclusion group","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fcreate-an-exclusion-group-to-exclude-users-from-server-side-injection\u002Fadd-group-members.png",[1414,21197,21198,21199,21202],{},"Give the group an email address. We also suggest enabling the ",[1563,21200,21201],{},"Require owner approval to join the group"," option to prevent users joining the group accidentally:",[1414,21204,21205],{},[2360,21206],{"alt":21207,"src":21208},"Group email address and owner approval settings","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fcreate-an-exclusion-group-to-exclude-users-from-server-side-injection\u002Fgroup-email-and-join-settings.png",[1414,21210,21211,21212],{},"Review the settings and click on ",[1563,21213,21214],{},"Create group:",[1414,21216,21217],{},[2360,21218],{"alt":21219,"src":21220,"style":21221},"Review settings before creating the new security group","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fcreate-an-exclusion-group-to-exclude-users-from-server-side-injection\u002Freview-and-create-group.png","width: 550px;",[1421,21223,21225],{"id":21224},"modify-the-transport-rule-to-exclude-the-new-group","Modify the Transport rule to exclude the new group",[1414,21227,21228],{},"We can now add this group to the Transport rule, to ensure they are excluded.",[1414,21230,21231,21232,21234,21235],{},"From the 365 Menu, expand the ",[1563,21233,14892],{}," dropdown, and select ",[1563,21236,21237],{},"Rules:",[1414,21239,21240],{},[2360,21241],{"alt":21242,"src":21243,"style":21244},"Mail flow dropdown with Rules option in Exchange Admin Center","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fcreate-an-exclusion-group-to-exclude-users-from-server-side-injection\u002Fmailflow-rules-menu.png","width: 259px;",[1414,21246,21247,21248,21250],{},"From the list of rules, select the ",[1563,21249,14901],{}," rule:",[1414,21252,21253],{},[2360,21254],{"alt":21255,"src":21256},"Transport rules list with Send to Signature 365 for signature injection rule","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fcreate-an-exclusion-group-to-exclude-users-from-server-side-injection\u002Fselect-send-to-signature-365-rule.png",[1414,21258,3878,21259,21262],{},[1563,21260,21261],{},"Edit rule conditions"," option from the pop-out menu:",[1414,21264,21265],{},[2360,21266],{"alt":21267,"src":21268},"Pop-out menu with Edit rule conditions option selected","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fcreate-an-exclusion-group-to-exclude-users-from-server-side-injection\u002Fedit-rule-conditions-option.png",[1414,21270,8953,21271,21274,21275,3746,21278,1804],{},[1563,21272,21273],{},"Except if"," drop down to ",[1563,21276,21277],{},"The sender",[1563,21279,21280],{},"is a member of this group",[1414,21282,21283,21284,21287],{},"Hit the ",[1563,21285,21286],{},"+"," icon, and select the group you just created:",[1414,21289,21290],{},[2360,21291],{"alt":21292,"src":21293,"style":21294},"Transport rule Except if condition set to sender is member of exclusion group","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fcreate-an-exclusion-group-to-exclude-users-from-server-side-injection\u002Fexcept-if-sender-member-of-group.png","width: 637px;",[1414,21296,21297],{},"Hit the save button on the rule, this is now completed.",{"title":1400,"searchDepth":1401,"depth":1401,"links":21299},[21300,21301,21302,21303],{"id":1634,"depth":1401,"text":1635},{"id":1648,"depth":1401,"text":1649},{"id":21123,"depth":1401,"text":21124},{"id":21224,"depth":1401,"text":21225},"Create a Microsoft 365 group and mailflow rule exception to exclude selected users from server-side signatures.",{},{"title":1149,"description":21304},"3FEPjEhYHPROLOf-eqzGrExy8QgSevazfG5KEOhA26Y",{"id":21309,"title":1153,"access":1395,"body":21310,"description":21466,"extension":1404,"featuredInSearchOrder":19,"meta":21467,"navigation":19,"path":1154,"seo":21468,"stem":1155,"tags":19,"__hash__":21469},"docs\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fexclude-autoreplies-from-signature-insertion.md",{"type":1397,"value":21311,"toc":21461},[21312,21314,21317,21319,21322,21325,21327,21330,21337,21340,21354,21360,21376,21382,21393,21399,21412,21418,21431,21441,21448,21454],[1421,21313,3840],{"id":3839},[1414,21315,21316],{},"You are using server-side injection with Signature 365, and automatic replies from your users have signatures injected by the service. You may also see this behaviour affecting users that are not configured to use the service through the mail flow rule.",[1421,21318,1642],{"id":1641},[1414,21320,21321],{},"As automatic replies are sent from the Exchange server, these cannot have client-side signatures applied and will always be sent for server-side injection. If you do not want this behaviour to occur, you must exclude automatic replies from server-side injection.",[1414,21323,21324],{},"Some Signature 365 users will see signatures applied for users that are not configured for server-side injection. This is caused by an issue with the mail flow rule within Exchange online, and we are unable to alter this behaviour.",[1421,21326,1649],{"id":1648},[1414,21328,21329],{},"In order to prevent these behaviours, it is possible to create a mail flow rule on your Exchange online admin console to exclude all automatic replies.",[3845,21331,21332,21333,21336],{},"Please note: This setting will affect ",[1563,21334,21335],{},"ALL"," users and emails. It is not possible to set this on a per-user basis.",[1414,21338,21339],{},"The new rule will be triggered before the existing Signature 365 transport rule, and will prevent all automatic replies from receiving a signature by marking the message as already processed.",[1414,21341,21342,21343,3278,21348,11652,21351,1804],{},"Log on to the Exchange admin centre ",[1688,21344,21347],{"href":21345,"rel":21346},"https:\u002F\u002Fadmin.exchange.microsoft.com\u002F#\u002Ftransportrules",[1692],"mailflow transport rules page",[1563,21349,21350],{},"Add a rule",[1563,21352,21353],{},"Create a new rule",[1414,21355,21356],{},[2360,21357],{"alt":21358,"src":21359},"Exchange admin center Add a rule menu for creating new transport rule","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fexclude-autoreplies-from-signature-insertion\u002Fadd-mailflow-rule-menu.png",[1414,21361,21362,21363,21366,21367,12513,21370,3746,21373,1804],{},"Name the rule ",[1563,21364,21365],{},"Prevent signature injection for autoreplies"," and set ",[1563,21368,21369],{},"Apply this rule if",[1563,21371,21372],{},"The message properties",[1563,21374,21375],{},"include the message type",[1414,21377,21378],{},[2360,21379],{"alt":21380,"src":21381},"New rule configuration with name and Apply this rule if set to message properties","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fexclude-autoreplies-from-signature-insertion\u002Frule-name-and-condition-message-properties.png",[1414,21383,3669,21384,5544,21387,21390,21391],{},[1563,21385,21386],{},"Select one",[1563,21388,21389],{},"Automatic reply"," from the drop down and click ",[1563,21392,11727],{},[1414,21394,21395],{},[2360,21396],{"alt":21397,"src":21398},"Message type drop-down with Automatic reply selected","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fexclude-autoreplies-from-signature-insertion\u002Fselect-automatic-reply-message-type.png",[1414,21400,21401,21402,21405,21406,3746,21409,1804],{},"Under the ",[1563,21403,21404],{},"Do the following"," section, set the options to ",[1563,21407,21408],{},"Modify the message properties",[1563,21410,21411],{},"set a message header",[1414,21413,21414],{},[2360,21415],{"alt":21416,"src":21417},"Rule action set to Modify message properties and set a message header","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fexclude-autoreplies-from-signature-insertion\u002Fdo-the-following-modify-message-header.png",[1414,21419,3298,21420,21423,21424,21427,21428,1804],{},[1563,21421,21422],{},"Enter text"," options, set the message header to ",[1563,21425,21426],{},"X-Signature365-MessageProcessed"," and the value to ",[1563,21429,21430],{},"true",[1414,21432,21433,21437],{},[2360,21434],{"alt":21435,"src":21436},"Message header text entry field set to X-Signature365-MessageProcessed","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fexclude-autoreplies-from-signature-insertion\u002Fenter-message-header-name.png",[2360,21438],{"alt":21439,"src":21440},"Message header value text entry field set to true","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fexclude-autoreplies-from-signature-insertion\u002Fenter-message-header-value-true.png",[1414,21442,3669,21443,21445,21446,1804],{},[1563,21444,3740],{}," and leave the settings as default on the following screens. Review the settings and click ",[1563,21447,3749],{},[1414,21449,21450,21451,21453],{},"You will need to edit the rule priority to place the new rule before the ",[1563,21452,14901],{}," rule in order for it to take effect. We recommend setting the new rule to priority 0 and the existing rule to priority 1.",[1414,21455,21456,21457,21460],{},"Select your newly created transport rule, click ",[1563,21458,21459],{},"Edit rule settings",", set the priority to 0 and save the rule.",{"title":1400,"searchDepth":1401,"depth":1401,"links":21462},[21463,21464,21465],{"id":3839,"depth":1401,"text":3840},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649},"Stop server-side signatures being added to automatic replies and out-of-office messages.",{},{"title":1153,"description":21466},"afuohV_mv98GurGyztRRvQj2QlRatfS9iqBhLjWVqUA",{"id":21471,"title":1157,"access":1395,"body":21472,"description":21603,"extension":1404,"featuredInSearchOrder":19,"meta":21604,"navigation":19,"path":1158,"seo":21605,"stem":1159,"tags":19,"__hash__":21606},"docs\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fexclude-signatures-on-microsoft-planner-comment-emails.md",{"type":1397,"value":21473,"toc":21598},[21474,21476,21479,21481,21484,21487,21489,21492],[1421,21475,3840],{"id":3839},[1414,21477,21478],{},"You are using Signature 365 server-side injection with Microsoft Planner, and wish to prevent signatures from being inserted to Planner comment emails.",[1421,21480,1642],{"id":1641},[1414,21482,21483],{},"As Microsoft Planner sends an email when a comment is added, this email is routed through server-side signature injection if this is enabled.",[1414,21485,21486],{},"This results in signatures being added to the Planner comments, which can be an undesired behaviour.",[1421,21488,1649],{"id":1648},[1414,21490,21491],{},"By adding an Exchange mail flow rule we can prevent signatures from being injected by server-side injection.",[1775,21493,21494,21499,21508,21553,21560,21569,21574,21585],{},[1778,21495,10134,21496],{},[1688,21497,8838],{"href":21345,"rel":21498},[1692],[1778,21500,21501,21502,21504],{},"Select Add a rule -> Create a new rule",[10778,21503],{},[2360,21505],{"alt":21506,"src":21507},"Exchange admin center transport rules page with Add a rule option","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fexclude-signatures-on-microsoft-planner-comment-emails\u002Fadd-new-mailflow-rule.png",[1778,21509,21510,21511],{},"Configure the rule as follows:",[1775,21512,21513,21519,21536],{},[1778,21514,21515,21516],{},"Set the name to ",[1563,21517,21518],{},"[Signature 365] Prevent Planner comments receiving signature injection",[1778,21520,7221,21521,12513,21523,3746,21526,21529,21530,3746,21533],{},[1563,21522,21369],{},[1563,21524,21525],{},"The message headers",[1563,21527,21528],{},"matches these text patterns"," options to:\n",[1563,21531,21532],{},"X-MS-TrafficTypeDiagnostic",[1563,21534,21535],{},"PlannerComment",[1778,21537,7221,21538,12513,21540,3746,21542,21544,21545,3746,21547,21549],{},[1563,21539,21404],{},[1563,21541,21408],{},[1563,21543,21411],{}," to:\n",[1563,21546,21426],{},[1563,21548,21430],{},[2360,21550],{"alt":21551,"src":21552,"style":4076},"Mail flow rule configured to exclude Planner comment emails from signature injection","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fexclude-signatures-on-microsoft-planner-comment-emails\u002Fplanner-comment-rule-configuration.png",[1778,21554,3669,21555,3746,21557,21559],{},[1563,21556,3740],{},[1563,21558,3740],{}," on the following screen, leaving the settings as default",[1778,21561,3669,21562,21564,21565],{},[1563,21563,3749],{}," on the Review and finish screen\n",[2360,21566],{"alt":21567,"src":21568,"style":10336},"Review and finish screen for new mail flow rule","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fexclude-signatures-on-microsoft-planner-comment-emails\u002Freview-and-finish-rule-creation.png",[1778,21570,21571,21572],{},"Allow the rule to save, and click ",[1563,21573,10276],{},[1778,21575,21576,21577,21579,21581],{},"Select the rule you have created, and click ",[1563,21578,21459],{},[10778,21580],{},[2360,21582],{"alt":21583,"src":21584},"Transport rule selected with Edit rule settings option","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fexclude-signatures-on-microsoft-planner-comment-emails\u002Fselect-rule-edit-settings.png",[1778,21586,21587,21588,21590,21591,21593],{},"Set the Priority of the rule higher than the ",[1563,21589,14901],{}," rule and hit ",[1563,21592,11727],{},[2360,21594],{"alt":21595,"src":21596,"style":21597},"Rule priority setting with Save button","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fexclude-signatures-on-microsoft-planner-comment-emails\u002Fset-rule-priority.png","width: 371px;",{"title":1400,"searchDepth":1401,"depth":1401,"links":21599},[21600,21601,21602],{"id":3839,"depth":1401,"text":3840},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649},"Prevent Signature 365 adding signatures to Microsoft Planner comment notification emails.",{},{"title":1157,"description":21603},"wIQkybzFYzV4BVneJBZ5LqVsK8Y4gyOXgV82zd3s00o",{"id":21608,"title":1161,"access":1395,"body":21609,"description":21689,"extension":1404,"featuredInSearchOrder":19,"meta":21690,"navigation":19,"path":1162,"seo":21691,"stem":1163,"tags":19,"__hash__":21692},"docs\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fhow-microsoft-365-server-side-signatures-work.md",{"type":1397,"value":21610,"toc":21683},[21611,21620,21626,21629,21633,21636,21639,21645,21648,21654,21658,21665,21669,21676,21680],[1414,21612,21613,21614,7963,21617,21619],{},"Microsoft 365 server-side signatures will be enabled when the option ",[1563,21615,21616],{},"Apply to email after sending from any email client",[1563,21618,14579],{}," is selected in the Signature 365 setup wizard:",[1414,21621,21622],{},[2360,21623],{"alt":21624,"src":21625},"Signature 365 setup wizard with Apply to email after sending option selected","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fhow-microsoft-365-server-side-signatures-work\u002Fsetup-wizard-apply-after-sending.png",[1414,21627,21628],{},"When you enable this feature signatures are added to email after the email is sent. This works for all emails sent from any email client and device.",[1421,21630,21632],{"id":21631},"how-it-works","How it works",[1414,21634,21635],{},"To inject signatures into email, Microsoft 365 is configured to send email via the Signature 365 service. The Signature 365 service injects signatures into and then returns the email to your Microsoft 365 tenant for delivery to the recipients. Because Signature 365 is hosted in Microsoft Azure same as Microsoft 365, your email never leaves Microsoft's data centres.",[1414,21637,21638],{},"The email flow is illustrated below:",[1414,21640,21641],{},[2360,21642],{"alt":21643,"src":21644},"Diagram showing email flow through Signature 365 for server-side signature injection","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fhow-microsoft-365-server-side-signatures-work\u002Fserver-side-signature-email-flow-diagram.png",[1414,21646,21647],{},"Your Microsoft 365 tenant is configured with an Outbound Connector (to send email to Signature 365), an Inbound Connector (to receive email back from Signature 365) and a Transport Rule (to route email via the Outbound Connector).",[1429,21649,21650,21651,1804],{},"Your email is safe when using server-side signatures. Signature 365 is ",[1688,21652,21653],{"href":980},"designed to meet the highest security, availability and compliance standards",[1421,21655,21657],{"id":21656},"signature-preview","Signature preview",[1414,21659,21660,21661,21664],{},"You can ",[1688,21662,21663],{"href":737},"install the Signature 365 add-in for Outlook"," to enable signature previews in Outlook for Windows, Outlook for Mac and Outlook on the Web. When users compose email, they can see a preview of the email that will be added to their email right next to the email they are composing.",[1421,21666,21668],{"id":21667},"sent-items-update","Sent items update",[1414,21670,21660,21671,21675],{},[1688,21672,21674],{"href":14843,"rel":21673},[1692],"enable the Sent Items update feature"," to have Signature 365 update emails in Sent Items with signatures that have been added after the email was sent. You can also configure if you want sent items to be updated in place or a copy with the signature created for each email.",[1421,21677,21679],{"id":21678},"convert-plain-text-email-to-html","Convert plain text email to HTML",[1414,21681,21682],{},"Many mobile devices send plain text email by default. By default, Signature 365 will convert plain text email to HTML and add your HTML signature, but you can disable this feature if you want Signature 365 to just add a plain text signature to plain text email.",{"title":1400,"searchDepth":1401,"depth":1401,"links":21684},[21685,21686,21687,21688],{"id":21631,"depth":1401,"text":21632},{"id":21656,"depth":1401,"text":21657},{"id":21667,"depth":1401,"text":21668},{"id":21678,"depth":1401,"text":21679},"Understand how Signature 365 routes Microsoft 365 email for server-side signatures, previews, and sent items updates.",{},{"title":1161,"description":21689},"pDlqe6-8gaRc3aJdBsHSztBfevLiN0OGMMhcn0VovmY",{"id":21694,"title":1165,"access":1395,"body":21695,"description":21795,"extension":1404,"featuredInSearchOrder":19,"meta":21796,"navigation":19,"path":1166,"seo":21797,"stem":1167,"tags":19,"__hash__":21798},"docs\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fhow-to-update-the-group-assigned-for-server-side-injection.md",{"type":1397,"value":21696,"toc":21788},[21697,21699,21702,21704,21707,21710,21713,21717,21720,21726,21732,21735,21739,21752,21757,21764,21774,21781],[1421,21698,3840],{"id":3839},[1414,21700,21701],{},"You wish to update the group that is assigned to receive server-side injection within Signature 365.",[1421,21703,1649],{"id":1648},[1414,21705,21706],{},"The security group can be updated in either of 2 methods, both of which are detailed below.",[1414,21708,21709],{},"If you wish to apply the rule to multiple groups, it is only possible to configure this through the Exchange Admin center.",[1414,21711,21712],{},"Please note that if these groups are updated within the exchange admin centre, this change will not be reflected in the Signature 365 portal.",[5609,21714,21716],{"id":21715},"updating-in-the-signature-365-portal","Updating in the Signature 365 Portal",[1414,21718,21719],{},"To update this group using Signature 365, use the following link:",[1414,21721,21722],{},[1688,21723,55],{"href":21724,"rel":21725},"https:\u002F\u002Fapp.signature365.com\u002Fintegrations\u002Fmicrosoft365\u002Fsetup\u002Fexchange",[1692],[1414,21727,21728],{},[2360,21729],{"alt":21730,"src":21731},"Signature 365 exchange setup page for updating the server-side injection group","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fhow-to-update-the-group-assigned-for-server-side-injection\u002Fsignature-365-exchange-setup-group-selection.png",[1414,21733,21734],{},"This will take you through the exchange setup process and allow you to update the group selected, or apply server-side signatures to all users.",[5609,21736,21738],{"id":21737},"updating-in-the-exchange-admin-centre","Updating in the Exchange Admin Centre",[1414,21740,10134,21741,10168,21745,21747,21748],{},[1688,21742,21744],{"href":21345,"rel":21743},[1692],"Microsoft Exchange Admin centre",[1563,21746,14901],{}," rule.\n",[2360,21749],{"alt":21750,"src":21751},"Exchange Admin Center transport rules list with Send to Signature 365 rule","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fhow-to-update-the-group-assigned-for-server-side-injection\u002Fexchange-admin-send-to-signature-365-rule.png",[1414,21753,3878,21754,21756],{},[1563,21755,21261],{}," option in the flyout.",[1414,21758,21759],{},[2360,21760],{"alt":21761,"src":21762,"style":21763},"Transport rule flyout panel with Edit rule conditions option","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fhow-to-update-the-group-assigned-for-server-side-injection\u002Fedit-rule-conditions-flyout.png","width: 438px;",[1414,21765,21401,21766,21769,21770,21773],{},[1563,21767,21768],{},"Conditions"," tab, click the edit button to update the ",[1563,21771,21772],{},"The sender is a member of this group"," option, selecting the group you would like to use.",[1414,21775,21776],{},[2360,21777],{"alt":21778,"src":21779,"style":21780},"Rule Conditions tab showing sender group membership condition","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fhow-to-update-the-group-assigned-for-server-side-injection\u002Frule-conditions-sender-group-edit.png","width: 466px;",[1414,21782,21783,21784,21787],{},"Deleting the ",[1563,21785,21786],{},"The sender is a member of...."," conditional statement will apply the rule to all users.",{"title":1400,"searchDepth":1401,"depth":1401,"links":21789},[21790,21791],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649,"children":21792},[21793,21794],{"id":21715,"depth":5673,"text":21716},{"id":21737,"depth":5673,"text":21738},"Change which Microsoft 365 group receives Signature 365 server-side injection.",{},{"title":1165,"description":21795},"xGYvtYJlwmf3QmPMY2PAJN2wOYVliINmpjJPNu3ORS0",{"id":21800,"title":1169,"access":1395,"body":21801,"description":22119,"extension":1404,"featuredInSearchOrder":19,"meta":22120,"navigation":19,"path":1170,"seo":22121,"stem":1171,"tags":19,"__hash__":22122},"docs\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fhow-to-use-signature-365-together-with-third-party-security-solutions.md",{"type":1397,"value":21802,"toc":22110},[21803,21805,21808,21811,21828,21831,21834,21838,21841,21862,21866,21869,21913,21917,21920,22063,22067,22070,22093,22097,22100,22103,22107],[1421,21804,5487],{"id":5486},[1414,21806,21807],{},"When using Signature 365 together with a third-party security solution such as Mimecast you may find that emails do not route as desired or do not get a signature applied.",[1414,21809,21810],{},"Signature 365 is known to work with the following smart hosts and security solutions:",[1775,21812,21813,21816,21819,21822,21825],{},[1778,21814,21815],{},"Barracuda",[1778,21817,21818],{},"Fusemail",[1778,21820,21821],{},"Mimecast",[1778,21823,21824],{},"Proofpoint",[1778,21826,21827],{},"Reflexion",[1414,21829,21830],{},"Note: If your smart host or security solution is not listed above, it may still work fine in combination with Signature 365.",[1414,21832,21833],{},"Below you will learn how to reconfigure your smart host or security solution configuration in Microsoft 365 so that it works with Signature 365.",[1421,21835,21837],{"id":21836},"ensure-messages-are-routed-to-signature-365-first","Ensure messages are routed to Signature 365 first",[1414,21839,21840],{},"The first step is to ensure that messages are routed to Signature 365 first before they are passed to any other smart host services:",[2114,21842,21843,21845,21849,21855,21859],{},[1778,21844,14883],{},[1778,21846,2548,21847],{},[1563,21848,8838],{},[1778,21850,10143,21851,14893,21853],{},[1563,21852,14892],{},[1563,21854,14896],{},[1778,21856,3878,21857,14902],{},[1563,21858,14901],{},[1778,21860,21861],{},"Move the rule to the top so it has priority 0",[1421,21863,21865],{"id":21864},"reconfigure-the-outbound-connector-of-your-smart-host-service","Reconfigure the outbound connector of your smart host service",[1414,21867,21868],{},"The second step is to reconfigure the outbound connector of your smart host service (for example Mimecast) so that the connector is controlled by a transport rule:",[2114,21870,21871,21873,21877,21883,21886,21892,21899,21908],{},[1778,21872,14883],{},[1778,21874,2548,21875],{},[1563,21876,8838],{},[1778,21878,10143,21879,14893,21881],{},[1563,21880,14892],{},[1563,21882,14958],{},[1778,21884,21885],{},"Select the outbound connector of your smart host",[1778,21887,21888,21889],{},"In the pane that opens, click ",[1563,21890,21891],{},"Edit use",[1778,21893,21894,21895,21898],{},"If there are any domains listed under ",[1563,21896,21897],{},"Only when email messages are sent to these domains",", write them down - you will need this information when you create a new transport rule to send messages via this connector, as described in the next section",[1778,21900,21901,21902,21905,21906],{},"Select the option ",[1563,21903,21904],{},"Only when I have a transport rule set up that redirects messages to this connector",", and click ",[1563,21907,3740],{},[1778,21909,21910,21911],{},"Complete the wizard without making any other changes and at the final step click ",[1563,21912,11727],{},[1421,21914,21916],{"id":21915},"create-a-transport-rule-to-forward-messages-through-the-outbound-connector","Create a transport rule to forward messages through the outbound connector",[1414,21918,21919],{},"The third step is to create a new transport rule to send messages via the outbound connector depending specified conditions, while preventing messages from looping:",[2114,21921,21922,21924,21928,21934,21945,21952,21993,22023,22045,22055,22060],{},[1778,21923,14883],{},[1778,21925,2548,21926],{},[1563,21927,8838],{},[1778,21929,10143,21930,14893,21932],{},[1563,21931,14892],{},[1563,21933,14896],{},[1778,21935,3298,21936,7959,21938,21940,21941,21944],{},[1563,21937,3730],{},[1563,21939,21286],{},") button and choose ",[1563,21942,21943],{},"Create a new rule..."," from the dropdown menu",[1778,21946,21947,21948,21951],{},"In the new window that opens, name the rule and click ",[1563,21949,21950],{},"More options..."," to be able to configure all options",[1778,21953,21954,21955],{},"In the **Apply this rule of...**section:\n",[2114,21956,21957,21969,21982],{},[1778,21958,3892,21959,3269,21962,21965,21966],{},[1563,21960,21961],{},"The sender...",[1563,21963,21964],{},"is external\u002Finternal",", and select ",[1563,21967,21968],{},"Inside the organization",[1778,21970,3298,21971,11494,21974,3269,21977,21965,21979],{},[1563,21972,21973],{},"add condition",[1563,21975,21976],{},"The recipient...",[1563,21978,21964],{},[1563,21980,21981],{},"Outside the organization",[1778,21983,21984,21985,11494,21987,3269,21989,21992],{},"If the connector was originally configured to only process email sent to specific domains (see step 6 in the previous section), click the ",[1563,21986,21973],{},[1563,21988,21976],{},[1563,21990,21991],{},"domain is"," and add the list of domains",[1778,21994,21995,21996],{},"In the **Do the following...**section:\n",[2114,21997,21998,22011],{},[1778,21999,3892,22000,3269,22002,22004,22005,22008,22009],{},[1563,22001,21408],{},[1563,22003,21411],{},", and enter a name such as ",[1563,22006,22007],{},"X-Smarthost-Processed"," and set value to ",[1563,22010,21430],{},[1778,22012,3298,22013,11494,22016,3269,22019,22022],{},[1563,22014,22015],{},"add action",[1563,22017,22018],{},"Redirect the message to...",[1563,22020,22021],{},"the following connector",", and select the smart host outbound connector",[1778,22024,22025,22026],{},"In the **Except if...**section:\n",[2114,22027,22028],{},[1778,22029,3298,22030,11494,22033,3269,22036,22039,22040,22042,22043],{},[1563,22031,22032],{},"add exception",[1563,22034,22035],{},"A message header...",[1563,22037,22038],{},"includes any of these words"," and enter the name you entered in the first action, for example ",[1563,22041,22007],{}," and set the value to ",[1563,22044,21430],{},[1778,22046,3291,22047,22050,22051,22054],{},[1563,22048,22049],{},"Properties of this rule"," section, enable the option ",[1563,22052,22053],{},"Defer the message if rule processing doesn't complete"," (this option ensures the message will be retried if previous attempt to send to smart host fails)",[1778,22056,3669,22057,22059],{},[1563,22058,11727],{}," to create the rule",[1778,22061,22062],{},"Optionally move the rule up to its desired priority, while making sure the Signature 365 transport rule remains the top priority at priority 0",[1421,22064,22066],{"id":22065},"modify-the-signature-365-transport-rule","Modify the Signature 365 transport rule",[1414,22068,22069],{},"The final step is to modify the Signature 365 transport rule as follows:",[2114,22071,22072,22076,22081,22088],{},[1778,22073,3878,22074,14902],{},[1563,22075,14901],{},[1778,22077,3298,22078,8416],{},[1563,22079,22080],{},"Edit",[1778,22082,3291,22083,22050,22085],{},[1563,22084,22049],{},[1563,22086,22087],{},"Stop processing more rules",[1778,22089,3669,22090,22092],{},[1563,22091,11727],{}," to save the change",[1421,22094,22096],{"id":22095},"new-email-flow","New email flow",[1414,22098,22099],{},"Completing the steps above will ensure the following email flow:",[1414,22101,22102],{},"Sender > Office 365 > Signature 365 > Office 365 > Third Party Security Solution > Recipient(s)",[1421,22104,22106],{"id":22105},"notes","Notes",[1414,22108,22109],{},"If you are using a hybrid environment, check if your on-premise Exchange server routes any messages to smart hosts. If this is the case, consider moving this responsibility to your Office 365 tenant. Otherwise, email flow may not work as required for email signatures to work properly.",{"title":1400,"searchDepth":1401,"depth":1401,"links":22111},[22112,22113,22114,22115,22116,22117,22118],{"id":5486,"depth":1401,"text":5487},{"id":21836,"depth":1401,"text":21837},{"id":21864,"depth":1401,"text":21865},{"id":21915,"depth":1401,"text":21916},{"id":22065,"depth":1401,"text":22066},{"id":22095,"depth":1401,"text":22096},{"id":22105,"depth":1401,"text":22106},"Configure mail flow so Signature 365 works with third-party email security services like Mimecast.",{},{"title":1169,"description":22119},"5G_wP2ZCnWMv_enNI_usFC9RhGRr07JSJCgObUkAIN4",{"id":22124,"title":718,"access":1395,"body":22125,"description":22131,"extension":1404,"featuredInSearchOrder":19,"meta":22132,"navigation":19,"path":1144,"seo":22133,"stem":1145,"tags":19,"__hash__":22134},"docs\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Findex.md",{"type":1397,"value":22126,"toc":22129},[22127],[3007,22128],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":22130},[],"Setup and configuration guides for Signature 365 server-side signatures in Microsoft 365.",{"generatedGroup":3013},{"title":718,"description":22131},"bro6KUAnKdWuK2AOh4Auk0eagKQGiNrTr68WqVGv4vo",{"id":22136,"title":1173,"access":1395,"body":22137,"description":22186,"extension":1404,"featuredInSearchOrder":19,"meta":22187,"navigation":19,"path":1174,"seo":22188,"stem":1175,"tags":19,"__hash__":22189},"docs\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Finserting-signature-at-specific-location.md",{"type":1397,"value":22138,"toc":22182},[22139,22141,22144,22146,22149,22152,22155,22158,22163,22166],[1421,22140,3840],{"id":3839},[1414,22142,22143],{},"You are using server-side injection to insert a signature to your email and wish to insert the signature in a specific location.",[1421,22145,1649],{"id":1648},[1429,22147,22148],{},"This method is only available in server-side injection. It cannot be used for client-side signatures, as the signature is inserted as the email is composed.",[1414,22150,22151],{},"By default, server-side injection will insert the default signature assigned to a user at the end of the body text of an email that is sent. You can override this behaviour by using a specific tag in an email to specify to the server-side component where you wish the default signature to be inserted.",[1414,22153,22154],{},"The tag will be removed as part of the server-side injection process, ensuring that only the signature is inserted.",[1414,22156,22157],{},"To enable this, simply insert either of the following tags in your email body:",[1414,22159,22160],{},[1438,22161,22162],{},"{{Signature365Signature}}",[1414,22164,22165],{},"[[Signature365Signature]]",[1429,22167,22168,22170,22176],{},[2681,22169,10949],{"id":10948},[1414,22171,22172],{},[2360,22173],{"alt":22174,"src":22175},"Email with Signature365Signature placeholder tag in the message body","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Finserting-signature-at-specific-location\u002Fsignature-tag-in-email-example.png",[1414,22177,22178],{},[2360,22179],{"alt":22180,"src":22181,"style":4034},"Email with signature inserted at the location specified by the placeholder tag","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Finserting-signature-at-specific-location\u002Fsignature-inserted-at-specific-location.png",{"title":1400,"searchDepth":1401,"depth":1401,"links":22183},[22184,22185],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Insert a server-side signature at a specific marker or location within an email body.",{},{"title":1173,"description":22186},"NsJKiYIXWIToFkAzALvc9gQ31p9uMs90700J73AbXrE",{"id":22191,"title":1177,"access":1395,"body":22192,"description":22367,"extension":1404,"featuredInSearchOrder":19,"meta":22368,"navigation":19,"path":1178,"seo":22369,"stem":1179,"tags":22370,"__hash__":22371},"docs\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Frecreating-the-signature-365-exchange-connectors.md",{"type":1397,"value":22193,"toc":22360},[22194,22196,22199,22202,22204,22207,22210,22216,22223,22231,22237,22240,22249,22255,22259,22262,22268,22275,22278,22284,22290,22297,22303,22310,22314,22317,22320,22325,22331,22334,22340,22347,22353],[1421,22195,1635],{"id":1634},[1414,22197,22198],{},"On rare occasions, it may be necessary to recreate the Exchange connectors due to issues with the Microsoft 365 services or changes to the Signature 365 configuration.",[1414,22200,22201],{},"This process should not be run unless directed by the Symprex Technical Support team.",[1421,22203,1649],{"id":1648},[1414,22205,22206],{},"It is possible to reconfigure the Signature 365 exchange connectors and mailflow rule to complete this task.",[1414,22208,22209],{},"In many cases, this will resolve the issue as the existing mailflow rule and inbound and outbound Signature 365 Exchange connectors are automatically removed and recreated as part of this process.",[3845,22211,22212,22213,22215],{},"If you have updated the existing \"",[1563,22214,14901],{},"\" mailflow rule in the Exchange admin centre, the process below will remove this rule and recreate from new. The new rule will need to be manually updated with your previous changes.",[1429,22217,22218,22219,22222],{},"You will require an account with ",[1563,22220,22221],{},"Global Administrator"," privileges on your Microsoft 365 tenant to complete the following steps.",[1414,22224,22225,22226,22230],{},"Login to your ",[1688,22227,22229],{"href":14277,"rel":22228},[1692],"Signature 365 web portal",", and then navigate to the following URL:",[1414,22232,22233],{},[1688,22234,22236],{"href":21724,"rel":22235},[1692],"Exchange Online Configuration",[1414,22238,22239],{},"If you previously selected specific security groups for server-side injection the configuration will be retained. If you have manually updated your existing Exchange mailflow rule to select specific groups after initial setup, these can be added here.",[1414,22241,22242,22243,7963,22245,22248],{},"Once configured, select the ",[1563,22244,14694],{},[1563,22246,22247],{},"Manual setup"," button to complete the configuration.",[1414,22250,22251],{},[2360,22252],{"alt":22253,"src":22254},"Signature 365 Exchange Online configuration page with Automated setup and Manual setup buttons","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Frecreating-the-signature-365-exchange-connectors\u002Fexchange-setup-automated-or-manual-setup.png",[5609,22256,22258],{"id":22257},"using-the-automated-setup-tool","Using the automated setup tool",[1414,22260,22261],{},"Selecting Automated setup will automatically configure the integration with your Microsoft 365 Tenant. The process will automatically remove the previous connectors and mail flow rule used by Signature 365, and recreate them using the options selected.",[1414,22263,22264,22265,22267],{},"You will be asked to authorise Signature 365 to connect to your Microsoft 365 to grant permissions to configure the tenant. This ",[1563,22266,10126],{}," be completed as a Global Administrator.",[1414,22269,22270],{},[2360,22271],{"alt":22272,"src":22273,"style":22274},"Microsoft 365 permissions authorisation dialog","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Frecreating-the-signature-365-exchange-connectors\u002Fmicrosoft-365-authorise-permissions.png","width: 391px;",[1414,22276,22277],{},"Follow the onscreen prompts to grant the required permissions and create the connector.",[1414,22279,22280],{},[2360,22281],{"alt":22282,"src":22283},"On-screen prompts for granting permissions and creating the Exchange connector","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Frecreating-the-signature-365-exchange-connectors\u002Fonscreen-prompts-create-connector.png",[1414,22285,22286,22287,22289],{},"If you have selected the server-side injection component, you will be asked to click ",[1563,22288,14597],{}," to allow the updating of sent items.",[1414,22291,22292],{},[2360,22293],{"alt":22294,"src":22295,"style":22296},"Authorise prompt to allow updating of sent items","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Frecreating-the-signature-365-exchange-connectors\u002Fauthorise-sent-items-update.png","width: 481px;",[1414,22298,22299,22300,22302],{},"Finally, hit ",[1563,22301,14772],{}," to finish the process.",[1414,22304,22305],{},[2360,22306],{"alt":22307,"src":22308,"style":22309},"Exchange connector setup page with Complete setup button","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Frecreating-the-signature-365-exchange-connectors\u002Fcomplete-setup-button.png","width: 479px;",[5609,22311,22313],{"id":22312},"manual-connector-recreation","Manual connector recreation",[1414,22315,22316],{},"System Administrators may wish to preform a manual configuration to create the connectors and mailflow rules in order to inspect the PowerShell commands that are run as part of this process.",[1414,22318,22319],{},"In rare cases you may be asked by the technical support team at Symprex to perform this setup to assist with troubleshooting.",[1414,22321,3878,22322,22324],{},[1563,22323,22247],{}," button to use this option. This will generate a PowerShell script that you can either download or copy to clipboard, and run using Microsoft's Exchange Online Powershell tool.",[1414,22326,22327],{},[2360,22328],{"alt":22329,"src":22330},"Manual setup page showing PowerShell script download and copy options","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Frecreating-the-signature-365-exchange-connectors\u002Fmanual-setup-powershell-script.png",[1414,22332,22333],{},"The script contains all required modules to function, and will automatically install required packages to run the commands. The script can be checked before use, but Symprex recommend against making any alterations as this may cause issues with the configuration process.",[1414,22335,22336],{},[2360,22337],{"alt":22338,"src":22339},"PowerShell script content for manual Exchange connector setup","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Frecreating-the-signature-365-exchange-connectors\u002Fpowershell-script-content.png",[1414,22341,22342,22343,22346],{},"Once you have run the script, click the ",[1563,22344,22345],{},"I have run the script"," button and continue with setup. Our servers will check that the configuration is correctly in place for your Microsoft 365 Tenant.",[1414,22348,22349,22350,22352],{},"This completes the integration setup process, hit ",[1563,22351,14776],{}," to return to the portal.",[1414,22354,22355],{},[2360,22356],{"alt":22357,"src":22358,"style":22359},"Integration setup complete screen with Go to dashboard button","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Frecreating-the-signature-365-exchange-connectors\u002Fsetup-complete-go-to-dashboard.png","width: 525px;",{"title":1400,"searchDepth":1401,"depth":1401,"links":22361},[22362,22363],{"id":1634,"depth":1401,"text":1635},{"id":1648,"depth":1401,"text":1649,"children":22364},[22365,22366],{"id":22257,"depth":5673,"text":22258},{"id":22312,"depth":5673,"text":22313},"Recreate Signature 365 Exchange Online connectors when connector issues or configuration changes require it.",{},{"title":1177,"description":22367},[10575],"835ogACMSdye8pcba6xsjw49s4n28AxJ3M7J-ImQ3a8",{"id":22373,"title":1181,"access":1395,"body":22374,"description":22417,"extension":1404,"featuredInSearchOrder":19,"meta":22418,"navigation":19,"path":1182,"seo":22419,"stem":1183,"tags":19,"__hash__":22420},"docs\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fspecifying-server-side-injection-location.md",{"type":1397,"value":22375,"toc":22413},[22376,22378,22381,22384,22386,22389],[1421,22377,3840],{"id":3839},[1414,22379,22380],{},"You want to use server-side injection to insert a default signature into an email sent through exchange online by an external source such as SalesForce.",[1414,22382,22383],{},"As standard the signature will be inserted at the end of the received email, however you require the signature to be inserted into a specific location in the email for formatting requirements.",[1421,22385,1649],{"id":1648},[1414,22387,22388],{},"It is possible to use a specific field which is interpreted by Signature 365 server-side injection service to define where a signature will be inserted. Server-side injection will remove this field and replace it with the default signature assigned to the mailbox sending the email.",[1429,22390,22391,22394,22397,22401,22407,22410],{},[1414,22392,22393],{},"This procedure is only available using server-side injection, and email must be routed from the 3rd party sender through Exchange online in order to use this process.",[1414,22395,22396],{},"Where you require your signature to be injected, enter any of the following:",[1414,22398,22399],{},[1563,22400,22165],{},[1414,22402,12136,22403],{},[1563,22404,12136,22405,18921],{},[1438,22406,22162],{},[1414,22408,22409],{},"into the email template of your 3rd party service.",[1414,22411,22412],{},"When this is received by the server-side injection service, this tag will be found and replaced by the mailbox's default signature.",{"title":1400,"searchDepth":1401,"depth":1401,"links":22414},[22415,22416],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Use server-side markers to place inserted signatures correctly in email from external systems such as Salesforce.",{},{"title":1181,"description":22417},"kiDrO_d0Xi5bvSl5KLb8ImnD08zmm-8GL4ttCQ1KYGQ",{"id":22422,"title":1185,"access":1395,"body":22423,"description":22613,"extension":1404,"featuredInSearchOrder":19,"meta":22614,"navigation":19,"path":1186,"seo":22615,"stem":1187,"tags":19,"__hash__":22616},"docs\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Ftasks-contacts-voting-buttons-removed-internal-emails.md",{"type":1397,"value":22424,"toc":22605},[22425,22427,22430,22432,22435,22438,22441,22443,22446,22449,22453,22460,22465,22472,22478,22484,22497,22504,22513,22520,22534,22540,22545,22552,22555,22558,22562,22565,22579,22582,22597,22599,22603],[1421,22426,1635],{"id":1634},[1414,22428,22429],{},"You are using Signature 365 server side signatures to send an email to a recipient on your domain but email content such as tasks, contacts and voting buttons are removed from these emails.",[1421,22431,9113],{"id":6340},[1414,22433,22434],{},"Outlook utilizes a proprietary Microsoft data format called TNEF (Transport Neutral Encapsulation Format) to enable Outlook specific features. When sending email outside your domain, its cannot be guaranteed that other mail clients support this format.",[1414,22436,22437],{},"To prevent compatibility or display issues in these clients, emails leaving a Microsoft 365 Tenant have these features removed to prevent these issues.",[1414,22439,22440],{},"As Signature 365 uses an external connector to inject signatures into your emails, these features are removed when the service is used.",[1421,22442,1649],{"id":1648},[1414,22444,22445],{},"To resolve this, you can create a remote domain through the Exchange admin center or using Powershell, and set it to allow TNEF for this domain.",[1429,22447,22448],{},"You can choose either of the following methods to enable this feature.",[5609,22450,22452],{"id":22451},"use-the-exchange-admin-center-to-configure-tnef-for-a-remote-domain","Use the Exchange admin center to configure TNEF for a remote domain",[1414,22454,22455,22456,1804],{},"Logon to your Microsoft Tenant by navigating to ",[1688,22457,22458],{"href":22458,"rel":22459},"https:\u002F\u002Fadmin.exchange.microsoft.com\u002F#\u002Fremotedomains",[1692],[1414,22461,3298,22462,6396],{},[1563,22463,22464],{},"+ Add a remote domain",[1414,22466,22467],{},[2360,22468],{"alt":22469,"src":22470,"style":22471},"Exchange admin center Remote domains page with Add a remote domain button","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Ftasks-contacts-voting-buttons-removed-internal-emails\u002Fadd-remote-domain-button.png","width: 718px;",[1414,22473,3291,22474,22477],{},[1563,22475,22476],{},"New remote domain"," window, name the new remote domain - we suggest \"Internal\" or similar. The remote domain will be your email domain name.",[1414,22479,22480],{},[2360,22481],{"alt":22482,"src":22483},"New remote domain name and domain configuration fields","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Ftasks-contacts-voting-buttons-removed-internal-emails\u002Fnew-remote-domain-name-settings.png",[1414,22485,22486,22487,22490,22491,22494,22495,1804],{},"Leave the Email reply types as ",[1563,22488,22489],{},"Allow only external"," and the ",[1563,22492,22493],{},"Automatic replies"," settings as shown, and click ",[1563,22496,3740],{},[1414,22498,22499],{},[2360,22500],{"alt":22501,"src":22502,"style":22503},"Remote domain email reply types and automatic replies settings","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Ftasks-contacts-voting-buttons-removed-internal-emails\u002Fremote-domain-email-reply-settings.png","width: 512px;",[1414,22505,22506,22507,22510,22511,1804],{},"Leave the ",[1563,22508,22509],{},"Message reporting"," settings as shown and click ",[1563,22512,3740],{},[1414,22514,22515],{},[2360,22516],{"alt":22517,"src":22518,"style":22519},"Remote domain message reporting settings","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Ftasks-contacts-voting-buttons-removed-internal-emails\u002Fremote-domain-message-reporting.png","width: 529px;",[1414,22521,22522,22523,22526,22527,22529,22530,3958,22532,1804],{},"Set the ",[1563,22524,22525],{},"Use rich-text format"," radio button to ",[1563,22528,13456],{},", the supported character set dropdowns to ",[1563,22531,12516],{},[1563,22533,3740],{},[1414,22535,22536],{},[2360,22537],{"alt":22538,"src":22539,"style":12356},"Remote domain rich-text format set to Always with Unicode UTF-8 character set","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Ftasks-contacts-voting-buttons-removed-internal-emails\u002Fremote-domain-rich-text-utf8-settings.png",[1414,22541,22542,22543,1804],{},"Review the settings and click ",[1563,22544,11727],{},[1414,22546,22547],{},[2360,22548],{"alt":22549,"src":22550,"style":22551},"Remote domain settings review screen with Save button","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Ftasks-contacts-voting-buttons-removed-internal-emails\u002Fremote-domain-review-and-save.png","width: 549px;",[1414,22553,22554],{},"If you are using additional domains that receive email, they will also need to be added as remote domains in the same manner.",[1414,22556,22557],{},"Confirm that the setting has applied and is working by sending an email containing a Task \u002F Contact or similar to an internal recipient.",[5609,22559,22561],{"id":22560},"use-powershell-to-configure-tnef-for-a-remote-domain","Use Powershell to configure TNEF for a remote domain",[1414,22563,22564],{},"Connect to Exchange powershell.",[1432,22566,22568],{"className":1434,"code":22567,"language":1436,"meta":1400,"style":1400},"Import-Module ExchangeOnlineManagement\nConnect-ExchangeOnline -UserPrincipalName {username}\n",[1438,22569,22570,22574],{"__ignoreMap":1400},[1441,22571,22572],{"class":1443,"line":1444},[1441,22573,13220],{},[1441,22575,22576],{"class":1443,"line":1401},[1441,22577,22578],{},"Connect-ExchangeOnline -UserPrincipalName {username}\n",[1414,22580,22581],{},"Run the following commands to create the new Remote domain and enable TNEF.",[1432,22583,22585],{"className":1434,"code":22584,"language":1436,"meta":1400,"style":1400},"New-RemoteDomain -DomainName \"emaildomain.com\" -Name \"Internal\"\nSet-RemoteDomain -Identity \"Internal\" -TNEFenabled $true\n",[1438,22586,22587,22592],{"__ignoreMap":1400},[1441,22588,22589],{"class":1443,"line":1444},[1441,22590,22591],{},"New-RemoteDomain -DomainName \"emaildomain.com\" -Name \"Internal\"\n",[1441,22593,22594],{"class":1443,"line":1401},[1441,22595,22596],{},"Set-RemoteDomain -Identity \"Internal\" -TNEFenabled $true\n",[1414,22598,22557],{},[1414,22600,22601],{},[2360,22602],{"alt":22482,"src":22483},[1613,22604,1615],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":22606},[22607,22608,22609],{"id":1634,"depth":1401,"text":1635},{"id":6340,"depth":1401,"text":9113},{"id":1648,"depth":1401,"text":1649,"children":22610},[22611,22612],{"id":22451,"depth":5673,"text":22452},{"id":22560,"depth":5673,"text":22561},"Why internal emails lose tasks, contacts, or voting buttons with server-side signatures, and how to avoid it.",{},{"title":1185,"description":22613},"zPBs-Ofw8B2Q_8d9VpNsBN_kgH4vLIP7ykPCrgrKGq8",{"id":22618,"title":1189,"access":1395,"body":22619,"description":22709,"extension":1404,"featuredInSearchOrder":19,"meta":22710,"navigation":19,"path":1190,"seo":22711,"stem":1191,"tags":19,"__hash__":22712},"docs\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Ftrialing-alongside-another-signature-service.md",{"type":1397,"value":22620,"toc":22706},[22621,22623,22626,22629,22632,22700],[1421,22622,5487],{"id":5486},[1414,22624,22625],{},"If you want to trial Signature 365 and you are already using another signature service with your Microsoft 365 tenant, this article explains how you can easily do so avoiding any conflicts.",[1414,22627,22628],{},"For the Signature 365 service to co-exist with your existing signature service, you need to create a new group of Signature 365 users, then make membership of this group a condition on the Signature 365 transport rule and an exception on your existing signature service transport rule.",[1414,22630,22631],{},"Follow these steps:",[2114,22633,22634,22636,22645,22653,22657,22665,22670,22675,22685,22689],{},[1778,22635,14883],{},[1778,22637,10143,22638,3269,22641,10149,22643,18963],{},[1563,22639,22640],{},"Recipients",[1563,22642,8049],{},[1563,22644,8049],{},[1778,22646,3669,22647,22649,22650],{},[1563,22648,21149],{}," and create a new group named ",[1563,22651,22652],{},"Signature 365 users",[1778,22654,2548,22655],{},[1563,22656,8838],{},[1778,22658,10143,22659,3269,22661,10149,22663,18963],{},[1563,22660,14892],{},[1563,22662,14896],{},[1563,22664,14896],{},[1778,22666,22667,22668],{},"Select the existing transport rule for your existing signature service and click ",[1563,22669,22080],{},[1778,22671,3669,22672,22674],{},[1563,22673,22032],{}," to add a new exception",[1778,22676,3892,22677,3278,22679,22681,22682,22684],{},[1563,22678,21961],{},[1563,22680,21280],{},", then select your ",[1563,22683,22652],{}," group",[1778,22686,2118,22687],{},[1563,22688,55],{},[1778,22690,22691,22692,22694,22695,22697,22698,22684],{},"Configure the integration with Microsoft 365 and in the ",[1563,22693,17502],{}," step select ",[1563,22696,14666],{}," and select your ",[1563,22699,22652],{},[1414,22701,22702,22703,22705],{},"You can now control the users you want to be processed by Signature 365 by adding them to the ",[1563,22704,22652],{}," group.",{"title":1400,"searchDepth":1401,"depth":1401,"links":22707},[22708],{"id":5486,"depth":1401,"text":5487},"Trial Signature 365 alongside another signature service without disrupting live mail flow.",{},{"title":1189,"description":22709},"eqUay6rdK2TdNj19H9vTWmU-PV9MQV8zK7JcKmDlPB8",{"id":22714,"title":1193,"access":1395,"body":22715,"description":22786,"extension":1404,"featuredInSearchOrder":19,"meta":22787,"navigation":19,"path":1194,"seo":22788,"stem":1195,"tags":19,"__hash__":22789},"docs\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fusing-outlook-message-recall-with-signature-365.md",{"type":1397,"value":22716,"toc":22781},[22717,22719,22722,22724,22727,22762,22766,22769,22772,22775],[1421,22718,1635],{"id":1634},[1414,22720,22721],{},"You wish to use Outlook message recall with Signature 365 and would like to know if Signature 365 supports this functionality.",[1421,22723,1649],{"id":1648},[1414,22725,22726],{},"Signature 365 supports the message recall feature present in Microsoft Outlook, but there are a number of restrictions you must be aware of:",[1775,22728,22729,22735,22738,22741,22744,22747,22750,22753,22756,22759],{},[1778,22730,22731,22734],{},[1563,22732,22733],{},"We recommend that client-side signatures are used where message recall is required"," - the Outlook Addin cannot have any effect on message recall. Please see the additional information section.",[1778,22736,22737],{},"This functionality is not supported by Microsoft with emails sent to external recipients.",[1778,22739,22740],{},"Emails that have already been marked as \"read\" or opened cannot be recalled. Only unread messages will be recalled or replaced.",[1778,22742,22743],{},"If a recipient opens the original message before reading the recall message, the recall will automatically fail.",[1778,22745,22746],{},"If the recipient moves the email to another folder on receipt but does not move the recall, the recall will automatically fail.",[1778,22748,22749],{},"An email can be considered \"read\" by Outlook if it has been synced to a mobile device and not read by the recipient.",[1778,22751,22752],{},"Message recall does not work with class lists or groups.",[1778,22754,22755],{},"Both sender and recipient must be using Outlook for Windows. Outlook for the Web and Outlook for Mac does not support this functionality.",[1778,22757,22758],{},"Message recall requires both the sender and recipient to belong to the same Microsoft 365 Tenant. If you have internal staff using mail accounts such as Gmail, this will not function.",[1778,22760,22761],{},"Microsoft are currently in the process of implementing an improved version of message recall.",[1421,22763,22765],{"id":22764},"additional-information","Additional Information",[1414,22767,22768],{},"Outlook message recall uses a MAPI property to correctly identify the message to be recalled in the recipient's mailbox.",[1414,22770,22771],{},"When an email is routed via an external connector, as is the case for server-side signatures, this property is likely to be updated causing the message recall to fail.",[1414,22773,22774],{},"The functionality cannot be changed as confirmed by Microsoft. We recommend using client-side signatures using the Outlook Add-in if you require message recall for a specific user.",[1414,22776,22777,22778],{},"To increase your chances of message recall functioning where emails must be sent via the Signature 365 connectors, you must ensure that you configure your Remote domains settings in Exchange Online by following ",[1688,22779,22780],{"href":1186},"Enable TNEF for a remote domain in Exchange Online",{"title":1400,"searchDepth":1401,"depth":1401,"links":22782},[22783,22784,22785],{"id":1634,"depth":1401,"text":1635},{"id":1648,"depth":1401,"text":1649},{"id":22764,"depth":1401,"text":22765},"How Signature 365 supports Outlook message recall when server-side signatures are enabled.",{},{"title":1193,"description":22786},"wAz83IyLDtb62K4sJ-K_b59esJJmwFd06CvrgX0w3aY",{"id":22791,"title":1197,"access":1395,"body":22792,"description":22965,"extension":1404,"featuredInSearchOrder":19,"meta":22966,"navigation":19,"path":1198,"seo":22967,"stem":1199,"tags":19,"__hash__":22968},"docs\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fusing-signature-365-with-read-only-access-to-microsoft-365.md",{"type":1397,"value":22793,"toc":22957},[22794,22796,22799,22801,22804,22811,22814,22817,22819,22822,22828,22836,22842,22850,22856,22863,22868,22874,22878,22884,22887,22893,22899,22906,22912,22915,22918,22921,22927,22929,22931,22933,22937,22939,22943,22945,22949,22951,22955],[1421,22795,1635],{"id":1634},[1414,22797,22798],{},"You wish to configure Signature 365 integration with your Microsoft 365 tenant, and do not wish to enable external connectors.",[1421,22800,5487],{"id":5486},[1414,22802,22803],{},"Signature 365 can easily be configured in read only mode as part of the initial integration process, requiring only the permissions detailed at the bottom of this article.",[1414,22805,22806,22807,1804],{},"We recommend creating and using a mail-enabled security group to manage users and groups that have access to Signature 365, as detailed in ",[1688,22808,22810],{"href":14677,"rel":22809},[1692],"Restrict access to Signature 365 using an Office 365 Security group : Signature 365 Help Center",[1414,22812,22813],{},"Whilst read only permissions for your directory and users are required to integrate with Signature 365, all other permissions for the service are not required if you wish to test the software, or run in client-side only mode.",[1414,22815,22816],{},"In this mode, no changes are made within Exchange Online, and no emails are routed through the Signature 365 servers.",[1421,22818,1649],{"id":1648},[1414,22820,22821],{},"To configure Signature 365 in this manner, complete the following steps.",[1414,22823,22824,22825],{},"Create your Signature 365 tenant by following the steps in ",[1688,22826,22827],{"href":996},"Signing up for a Signature 365 account : Signature 365 Help Center",[1414,22829,22830,22831,22833,22834,1804],{},"From the main portal screen, click the ",[1563,22832,560],{}," button on the banner titled ",[1563,22835,14528],{},[1414,22837,22838],{},[2360,22839],{"alt":22840,"src":22841},"Signature 365 portal with Finish setting up your account banner and Setup button","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fusing-signature-365-with-read-only-access-to-microsoft-365\u002Fportal-finish-setup-banner.png",[1414,22843,3669,22844,7229,22846,22849],{},[1563,22845,3740],{},[1563,22847,22848],{},"Siganture 365 setup"," screen.",[1414,22851,22852],{},[2360,22853],{"alt":22854,"src":22855},"Signature 365 setup screen with Next button","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fusing-signature-365-with-read-only-access-to-microsoft-365\u002Fsignature-365-setup-screen-next.png",[1414,22857,3892,22858,3278,22861,1804],{},[1563,22859,22860],{},"Apply only to email when composing in Outlook Clients (client-side)",[1563,22862,3740],{},[1414,22864,3669,22865,22867],{},[1563,22866,14597],{}," to grant the Signature 365 application access to read users groups and dominas from your Microsoft 365 tenant. This will redirect you to the Microsoft login system, you must log in using an account with Global admin privileges to grant this access.",[1414,22869,22870],{},[2360,22871],{"alt":22872,"src":22873},"Authorise button to grant Signature 365 access to Microsoft 365 tenant","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fusing-signature-365-with-read-only-access-to-microsoft-365\u002Fauthorise-microsoft-365-access.png",[1414,22875,14607,22876,14610],{},[1563,22877,6370],{},[1414,22879,22880],{},[2360,22881],{"alt":22882,"src":22883,"style":14617},"Microsoft 365 permissions review dialog with Accept button","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fusing-signature-365-with-read-only-access-to-microsoft-365\u002Fmicrosoft-365-permissions-accept.png",[1414,22885,22886],{},"You will now be able to select the users and attributes you want to import into Signature 365. You can choose to import all users from Azure Active Directory, or specific groups of users via mail-enabled security groups.",[1414,22888,3298,22889,14626,22891,14610],{},[1563,22890,14625],{},[1563,22892,3740],{},[1414,22894,22895],{},[2360,22896],{"alt":22897,"src":22898},"User import page with Add Group button for selecting groups","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fusing-signature-365-with-read-only-access-to-microsoft-365\u002Fadd-group-import-users.png",[1414,22900,22901,22902,14773,22904,14777],{},"The following page will be displayed detailing how to install the Signature 365 add-in for Outlook. Once you have reviewed the page, click ",[1563,22903,14772],{},[1563,22905,14776],{},[1414,22907,22908],{},[2360,22909],{"alt":22910,"src":22911},"Outlook add-in installation instructions page with Complete setup button","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Fdeployment-and-configuration\u002Fusing-signature-365-with-read-only-access-to-microsoft-365\u002Finstall-outlook-addin-complete-setup.png",[1414,22913,22914],{},"Signature 365 will now import the users you have selected, and will be running with read only access to your Microsoft 365 tenant.",[1421,22916,5487],{"id":22917},"information-1",[1414,22919,22920],{},"Integration of Signature 365 requires an account with permission to grant permissions to applications.",[1414,22922,22923,22924,1804],{},"Typically this means that a Global Administrator account will be required, this can also be configured by creating a custom directory role with ",[1563,22925,22926],{},"permission to grant permissions to applications",[5609,22928,17114],{"id":17113},[3845,22930,17117],{},[1414,22932,17120],{},[1414,22934,22935],{},[1563,22936,17125],{},[1414,22938,17128],{},[1414,22940,22941],{},[1563,22942,17133],{},[1414,22944,17136],{},[1414,22946,22947],{},[1563,22948,17141],{},[1414,22950,17144],{},[1414,22952,22953],{},[1563,22954,17149],{},[1414,22956,17152],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":22958},[22959,22960,22961,22962],{"id":1634,"depth":1401,"text":1635},{"id":5486,"depth":1401,"text":5487},{"id":1648,"depth":1401,"text":1649},{"id":22917,"depth":1401,"text":5487,"children":22963},[22964],{"id":17113,"depth":5673,"text":17114},"Set up Signature 365 in read-only mode when you cannot create external connectors in Microsoft 365.",{},{"title":1197,"description":22965},"i_NEHRx_AmN-upBvapU9EtufTf7pOg0Bl2hqR6FcHmw",{"id":22970,"title":1138,"access":1395,"body":22971,"description":22975,"extension":1404,"featuredInSearchOrder":19,"meta":22976,"navigation":19,"path":1139,"seo":22977,"stem":1140,"tags":19,"__hash__":22978},"docs\u002Fsignature-365\u002Fserver-side\u002Findex.md",{"type":1397,"value":22972,"toc":22973},[],{"title":1400,"searchDepth":1401,"depth":1401,"links":22974},[],"Documentation for server-side signature injection",{"icon":1406},{"title":1138,"description":22975},"ImUcpA_QMTbn2eaHhJN4BFbyvhHhkFDkr9dvT_w5VpM",{"id":22980,"title":1206,"access":1395,"body":22981,"description":23009,"extension":1404,"featuredInSearchOrder":19,"meta":23010,"navigation":19,"path":1207,"seo":23011,"stem":1208,"tags":19,"__hash__":23012},"docs\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fa-signature-is-not-applied-to-emails-with-large-attachments.md",{"type":1397,"value":22982,"toc":23004},[22983,22985,22988,22990,22993,22996,22999,23001],[1421,22984,1635],{"id":1634},[1414,22986,22987],{},"You have configured Signature 365 to apply signatures server-side but emails with large attachments are not getting a signature applied.",[1421,22989,1642],{"id":1641},[1414,22991,22992],{},"To ensure efficient processing of email, a limit is imposed on the size of email to which Signature 365 will add a signature server-side.",[1429,22994,22995],{},"The maximum email size accepted by the Signature 365 service for server-side signatures is 30MB.",[1414,22997,22998],{},"The underlying encoding of emails during transport can increase the size of an email by up to 30%, so a 24MB email (at the time of sending) may have an actual size of 30MB during transport.",[1421,23000,1649],{"id":1648},[1414,23002,23003],{},"Deploy the Signature 365 add-in for Outlook to apply signatures client-side and use Outlook for Windows or Outlook on the Web to send emails with large attachments.",{"title":1400,"searchDepth":1401,"depth":1401,"links":23005},[23006,23007,23008],{"id":1634,"depth":1401,"text":1635},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649},"Why server-side signatures are skipped on emails with large attachments and the size limits involved.",{},{"title":1206,"description":23009},"Wx7_HQmbDIqPjHKkVAHJgpm7QPA9mKEXSf2OGP1oyY4",{"id":23014,"title":1210,"access":1395,"body":23015,"description":23063,"extension":1404,"featuredInSearchOrder":19,"meta":23064,"navigation":19,"path":1211,"seo":23065,"stem":1212,"tags":19,"__hash__":23066},"docs\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fadd-in-on-premise-mailbox-connection-issue.md",{"type":1397,"value":23016,"toc":23058},[23017,23019,23026,23028,23036,23038,23040,23043,23045,23048,23050,23052,23056],[1421,23018,3840],{"id":3839},[1414,23020,23021,23022],{},"You are currently using Signature 365 with cloud mailboxes within Microsoft 365, but when attempting to use Signature 365 with an on-premise mailbox you receive an error message similar to the following:\n",[2360,23023],{"alt":23024,"src":23025},"Signature 365 add-in connection error message for on-premise mailbox","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fadd-in-on-premise-mailbox-connection-issue\u002Fadd-in-connection-error-message.png",[1414,23027,13958],{},[1432,23029,23030],{"className":13961,"code":13962,"language":13963,"meta":1400,"style":1400},[1438,23031,23032],{"__ignoreMap":1400},[1441,23033,23034],{"class":1443,"line":1444},[1441,23035,13962],{},[1421,23037,1642],{"id":1641},[1414,23039,13974],{},[1414,23041,23042],{},"If your firewall blocks access to your Exchange server, Signature 365 can receive either a 401 unauthorised response or a timeout due to the firewall not allowing access which results in the returned errors listed above.",[1421,23044,1649],{"id":1648},[1414,23046,23047],{},"You must allow access to your on-premise Exchange servers through any external firewalls to allow Signature 365 to authorise your on-premise users.",[1414,23049,13988],{},[1414,23051,13991],{},[1414,23053,23054],{},[1688,23055,13996],{"href":988},[1613,23057,1615],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":23059},[23060,23061,23062],{"id":3839,"depth":1401,"text":3840},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649},"Fix add-in connection errors when using Signature 365 with on-premises mailboxes.",{},{"title":1210,"description":23063},"bd7zBBxjB-m5e5T1a1rMT4v5eKZ7fxumYNniWulumls",{"id":23068,"title":1214,"access":1395,"body":23069,"description":23184,"extension":1404,"featuredInSearchOrder":23185,"meta":23186,"navigation":19,"path":1215,"seo":23187,"stem":1216,"tags":19,"__hash__":23188},"docs\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fenabling-server-side-injection-in-signature-365.md",{"type":1397,"value":23070,"toc":23180},[23071,23073,23076,23078,23081,23084],[1421,23072,3840],{"id":3839},[1414,23074,23075],{},"You initially configured client-side signatures only but now wish to also enable server-side signatures.",[1421,23077,1649],{"id":1648},[1414,23079,23080],{},"You can enable server-side injection after the initial integration process by following the steps below.",[1429,23082,23083],{},"You will require an account with Global Administrator permissions on your Microsoft 365 tenant to complete these steps",[1775,23085,23086,23095,23107,23116,23123,23133,23140,23146,23155,23171],{},[1778,23087,23088,23089,6772],{},"Log on to the Signature 365 portal and navigate to the ",[1688,23090,23093],{"href":23091,"rel":23092},"https:\u002F\u002Fapp.signature365.com\u002Fintegrations",[1692],[1563,23094,10763],{},[1778,23096,3878,23097,23099,23100,23102,23103],{},[1563,23098,3645],{}," option from the ",[1563,23101,14332],{}," card\n",[2360,23104],{"alt":23105,"src":23106},"Signature 365 Integrations page with Microsoft 365 card and Configure option","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fenabling-server-side-injection-in-signature-365\u002Fintegrations-microsoft-365-configure.png",[1778,23108,3878,23109,23111,23112],{},[1563,23110,14329],{}," option from the Signature injection section on the top right of the page\n",[2360,23113],{"alt":23114,"src":23115},"Microsoft 365 integration page with Enable option for Signature injection","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fenabling-server-side-injection-in-signature-365\u002Fsignature-injection-enable-option.png",[1778,23117,23118,23119],{},"You will be prompted to configure the SPF records for your mail domains. It is important that this is completed to ensure that mail routed through the Signature 365 servers is not marked as spam by your recipients.\nWhen you are happy this is completed, click next to continue. It can take time for your provider's DNS configuration to propagate\n",[2360,23120],{"alt":23121,"src":23122},"SPF records configuration prompt for mail domains","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fenabling-server-side-injection-in-signature-365\u002Fspf-records-configuration-prompt.png",[1778,23124,23125,23126,3487,23130],{},"Select if you would like to apply this to all users, or specific members of a group. It is only possible to select a single group as part of this process.\n",[2360,23127],{"alt":23128,"src":23129},"Server-side injection scope selection for all users or specific group","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fenabling-server-side-injection-in-signature-365\u002Fapply-to-all-users-or-group.png",[1429,23131,23132],{},"If you wish to restrict by group, the group must be a Mail-enabled security group as required by Exchange Online",[1778,23134,3669,23135,7963,23137,23139],{},[1563,23136,22247],{},[1563,23138,14694],{}," as desired. Manual setup will require you to download a PowerShell script and run this on your machine",[1778,23141,23142,23143,23145],{},"If using the automated setup, click ",[1563,23144,14597],{}," to sign in to Microsoft 365",[1778,23147,23148,23149,23151],{},"The setup process will create the required Inbound and Outbound Connectors and a Transport Rule to enable server-side injection with the settings you have specified. When this completes, hit ",[1563,23150,3740],{},[2360,23152],{"alt":23153,"src":23154},"Exchange connector setup completion screen with Next button","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fenabling-server-side-injection-in-signature-365\u002Fconnectors-setup-complete-next.png",[1778,23156,3892,23157,23159,23160,23166,23167],{},[1563,23158,14597],{}," to enable ",[1688,23161,23164],{"href":23162,"rel":23163},"https:\u002F\u002Fsupport.signature365.com\u002Fsupport\u002Fsolutions\u002Farticles\u002F1000299610-how-to-enable-sent-items-update",[1692],[1563,23165,21668],{}," or skip this step if not required\n",[2360,23168],{"alt":23169,"src":23170},"Sent items update authorisation screen with Authorise and skip options","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fenabling-server-side-injection-in-signature-365\u002Fauthorise-sent-items-update.png",[1778,23172,3669,23173,23175,23176],{},[1563,23174,14772],{}," to complete the setup. All emails sent (from the specified group if selected) without a client-side signature will now be sent via server-side injection and have the user's default signature inserted\n",[2360,23177],{"alt":23178,"src":23179},"Setup completion screen with Complete setup button","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fenabling-server-side-injection-in-signature-365\u002Fcomplete-setup-server-side.png",{"title":1400,"searchDepth":1401,"depth":1401,"links":23181},[23182,23183],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Enable server-side signatures after an initial client-side-only Signature 365 setup.","3",{},{"title":1214,"description":23184},"2b8m_3XsY9f5C1EmN2QLE4_5P5Gb87bcBkCf-t5GPUk",{"id":23190,"title":768,"access":1395,"body":23191,"description":23197,"extension":1404,"featuredInSearchOrder":19,"meta":23198,"navigation":19,"path":1201,"seo":23199,"stem":1202,"tags":19,"__hash__":23200},"docs\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Findex.md",{"type":1397,"value":23192,"toc":23195},[23193],[3007,23194],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":23196},[],"Troubleshooting articles for Signature 365 server-side signature delivery, routing, and setup issues.",{"generatedGroup":3013},{"title":768,"description":23197},"12cekuOl8_WsIigF19tMTd34KXfQAJ9z-S5yQ0y6ojA",{"id":23202,"title":1218,"access":1395,"body":23203,"description":23264,"extension":1404,"featuredInSearchOrder":19,"meta":23265,"navigation":19,"path":1219,"seo":23266,"stem":1220,"tags":19,"__hash__":23267},"docs\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fnon-delivery-report-550-5-1-8-access-denied-bad-outbound-sender.md",{"type":1397,"value":23204,"toc":23259},[23205,23207,23210,23218,23220,23223,23225,23233,23251],[1421,23206,1635],{"id":1634},[1414,23208,23209],{},"When you send an email, the email is not delivered, and you receive a non-delivery report with this error message:",[1429,23211,23212],{},[1432,23213,23216],{"className":23214,"code":23215,"language":1457,"meta":1400},[1455],"550 5.1.8 Access denied, bad outbound sender AS(41000001)\nYour message couldn't be delivered because you weren't recognized as a valid sender. The most common reason for this is that your email address is suspected of sending spam and it's no longer allowed to send messages outside of your organization. Contact your email admin for assistance.\n",[1438,23217,23215],{"__ignoreMap":1400},[1421,23219,1642],{"id":1641},[1414,23221,23222],{},"Microsoft 365 has added the user to the blocked sender's list because the user has been sending emails recognised as spam or exceeding the limits of the Microsoft 365 plan, for example sending emails to a large number of recipients.",[1421,23224,1649],{"id":1648},[1414,23226,23227,23228,1804],{},"To resolve this issue see ",[1688,23229,23232],{"href":23230,"rel":23231},"https:\u002F\u002Fdocs.microsoft.com\u002Fen-gb\u002Farchive\u002Fblogs\u002Foffice365security\u002Fhow-to-fix-a-compromised-hacked-microsoft-office-365-account",[1692],"Remove blocked users from the Restricted users portal in Microsoft 365",[3845,23234,23235,23238],{},[1414,23236,23237],{},"Before removing a blocked user, it is recommended you verify their account or computer has not been compromised and is not being used to send unsolicited emails.",[1414,23239,23240,23241,3746,23246,1804],{},"For more information see ",[1688,23242,23245],{"href":23243,"rel":23244},"https:\u002F\u002Fdocs.microsoft.com\u002Fen-gb\u002Foffice365\u002Ftroubleshoot\u002Fsign-In\u002Fdetermine-account-is-compromised",[1692],"How to determine whether your Office 365 account has been compromised",[1688,23247,23250],{"href":23248,"rel":23249},"https:\u002F\u002Fdocs.microsoft.com\u002Fen-us\u002Farchive\u002Fblogs\u002Foffice365security\u002Fhow-to-fix-a-compromised-hacked-microsoft-office-365-account",[1692],"How to fix a compromised (hacked) Microsoft Office 365 account",[1414,23252,23253,23254,1804],{},"You can configure Microsoft 365 to send notifications when an outbound spam email is detected, or if a sender is blocked due to sending outbound spam. For more information see ",[1688,23255,23258],{"href":23256,"rel":23257},"https:\u002F\u002Fdocs.microsoft.com\u002Fen-us\u002Fmicrosoft-365\u002Fsecurity\u002Foffice-365-security\u002Fconfigure-the-outbound-spam-policy",[1692],"Configure outbound spam filtering in EOP",{"title":1400,"searchDepth":1401,"depth":1401,"links":23260},[23261,23262,23263],{"id":1634,"depth":1401,"text":1635},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649},"Fix 550 5.1.8 bad outbound sender errors when Signature 365 mail flow is misconfigured.",{},{"title":1218,"description":23264},"yC5YnJovLfCwp-BmE8ElGXJLgvR79KCEVgQ0vLg-6BY",{"id":23269,"title":1222,"access":1395,"body":23270,"description":23448,"extension":1404,"featuredInSearchOrder":19,"meta":23449,"navigation":19,"path":1223,"seo":23450,"stem":1224,"tags":19,"__hash__":23451},"docs\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fnon-delivery-report-550-5-4-1-recipient-address-rejected-access-denied.md",{"type":1397,"value":23271,"toc":23440},[23272,23274,23277,23285,23287,23290,23293,23296,23299,23301,23304,23312,23315,23318,23321,23329,23332,23335,23383,23386,23410,23413,23416],[1421,23273,1635],{"id":1634},[1414,23275,23276],{},"When you send an email, the email is not delivered, and you receive a non-delivery report with an error message similar to this:",[1429,23278,23279],{},[1432,23280,23283],{"className":23281,"code":23282,"language":1457,"meta":1400},[1455],"550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [CWLGBR01FT019.eop-gbr01.prod.protection.outlook.com]\n",[1438,23284,23282],{"__ignoreMap":1400},[1421,23286,1642],{"id":1641},[1414,23288,23289],{},"The email was blocked by Directory-Based Edge Blocking (DBEB) in Microsoft 365.",[1414,23291,23292],{},"DBEB is enabled by default for your domains in Microsoft 365. DBEB will block external emails sent to email addresses that do not exist within your Azure Active Directory.",[1414,23294,23295],{},"Microsoft 365 does not currently synchronise mail-enabled public folder mailboxes with Azure AD. When emails have been processed by Signature 365 and are routed back to Microsoft 365, they are considered external by DBEB.",[1429,23297,23298],{},"This problem only affects emails that are forwarded to the Signature 365 service for signature injection. If you use the Signature 365 add-in for Outlook, then emails sent from Outlook and Outlook on the Web are not affected by this issue.",[1421,23300,1649],{"id":1648},[1414,23302,23303],{},"See below depending on your environment:",[1775,23305,23306,23309],{},[1778,23307,23308],{},"If your public folders are hosted in Exchange Online",[1778,23310,23311],{},"If your public folders are hosted in Exchange Server on-premise",[5609,23313,23308],{"id":23314},"if-your-public-folders-are-hosted-in-exchange-online",[1414,23316,23317],{},"Directory-Based Edge Blocking (DBEB) does not currently support mail-enabled public folders in Exchange Online.",[1414,23319,23320],{},"There are two workarounds:",[2114,23322,23323,23326],{},[1778,23324,23325],{},"Stop routing emails sent to public folders via Signature 365 (Recommended)",[1778,23327,23328],{},"Disable Directory-Based Edge Blocking (Not recommended)",[2681,23330,23325],{"id":23331},"stop-routing-emails-sent-to-public-folders-via-signature-365-recommended",[1414,23333,23334],{},"Note this workaround means server-side signatures will not be applied to email sent to public folders.",[2114,23336,23337,23340,23346,23353,23361,23368,23376],{},[1778,23338,23339],{},"Log on to Exchange admin center",[1778,23341,13501,23342,3269,23344],{},[1563,23343,14892],{},[1563,23345,14896],{},[1778,23347,23348,23349,3958,23351],{},"Select the rule ",[1563,23350,14901],{},[1563,23352,22080],{},[1778,23354,3291,23355,23358,23359],{},[1563,23356,23357],{},"Except if..."," section, click ",[1563,23360,22032],{},[1778,23362,3892,23363,3746,23365],{},[1563,23364,21976],{},[1563,23366,23367],{},"is this person",[1778,23369,3291,23370,23373,23374],{},[1563,23371,23372],{},"Select Members"," dialog, select all mail enabled public folders and click ",[1563,23375,4122],{},[1778,23377,3669,23378,23380,23381],{},[1563,23379,12521],{},", then click ",[1563,23382,11727],{},[2681,23384,23328],{"id":23385},"disable-directory-based-edge-blocking-not-recommended",[2114,23387,23388,23390,23397,23400,23406],{},[1778,23389,23339],{},[1778,23391,13501,23392,3269,23394],{},[1563,23393,14892],{},[1563,23395,23396],{},"Accepted domains",[1778,23398,23399],{},"Select the domain of the public folder",[1778,23401,23402,23403],{},"Change the domain type to ",[1563,23404,23405],{},"Internal relay",[1778,23407,3669,23408],{},[1563,23409,11727],{},[5609,23411,23311],{"id":23412},"if-your-public-folders-are-hosted-in-exchange-server-on-premise",[1414,23414,23415],{},"Completing the steps below will ensure that mail-enabled public folders will no longer be considered invalid addresses by DBEB:",[2114,23417,23418,23423,23437],{},[1778,23419,2118,23420],{},[1563,23421,23422],{},"Microsoft Azure Active Directory Connect",[1778,23424,5730,23425,23428,23429,23432,23433],{},[1563,23426,23427],{},"Optional Features"," pane, tick the ",[1563,23430,23431],{},"Exchange Mail Public Folders"," option:\n",[2360,23434],{"alt":23435,"src":23436},"Azure AD Connect Optional Features pane with Exchange Mail Public Folders option ticked","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fnon-delivery-report-550-5-4-1-recipient-address-rejected-access-denied\u002Fazure-ad-connect-exchange-mail-public-folders.png",[1778,23438,23439],{},"Complete the wizard",{"title":1400,"searchDepth":1401,"depth":1401,"links":23441},[23442,23443,23444],{"id":1634,"depth":1401,"text":1635},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649,"children":23445},[23446,23447],{"id":23314,"depth":5673,"text":23308},{"id":23412,"depth":5673,"text":23311},"Resolve 550 5.4.1 recipient address rejected errors, especially for public folders routed through Signature 365.",{},{"title":1222,"description":23448},"jrS7rYtwVuHt7Fn0U-JFKC5YL_sTJ83dS23oeXmK64o",{"id":23453,"title":1226,"access":1395,"body":23454,"description":23491,"extension":1404,"featuredInSearchOrder":19,"meta":23492,"navigation":19,"path":1227,"seo":23493,"stem":1228,"tags":19,"__hash__":23494},"docs\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fnon-delivery-report-550-5-7-1-unable-to-relay-this-email.md",{"type":1397,"value":23455,"toc":23486},[23456,23458,23460,23466,23468,23471,23474,23476,23479],[5609,23457,1635],{"id":1634},[1414,23459,23209],{},[1432,23461,23464],{"className":23462,"code":23463,"language":1457,"meta":1400},[1455],"550 5.7.1 Unable to relay this email\n",[1438,23465,23463],{"__ignoreMap":1400},[5609,23467,1642],{"id":1641},[1414,23469,23470],{},"This error will be returned if you have not removed the server-side mailflow rules and connectors after your trial has ended, or you have moved away from the service and disabled your tenant.",[1414,23472,23473],{},"As we no longer have configuration details for your Microsoft 365 tenant, we are unable to route email back to your Exchange Online instance when it is routed to our systems.",[5609,23475,1649],{"id":1648},[1414,23477,23478],{},"To resolve this issue remove the mailflow rules and connectors sending email to Signature 365 by following the article below:",[1414,23480,23481],{},[1688,23482,23485],{"href":23483,"rel":23484},"https:\u002F\u002Fsupport.signature365.com\u002Fsignature-365\u002Fremoving-the-signature-365-mailflow-rule-and-exchange-connectors",[1692],"Removing the Signature 365 Mailflow rule and connectors",{"title":1400,"searchDepth":1401,"depth":1401,"links":23487},[23488,23489,23490],{"id":1634,"depth":5673,"text":1635},{"id":1641,"depth":5673,"text":1642},{"id":1648,"depth":5673,"text":1649},"Fix 550 5.7.1 unable to relay errors caused by Signature 365 connector or certificate configuration.",{},{"title":1226,"description":23491},"kUVhnBC-eaOpRk4Ay26CxjRV1f4UhmGfMMmTWLSx9gs",{"id":23496,"title":1230,"access":1395,"body":23497,"description":23538,"extension":1404,"featuredInSearchOrder":19,"meta":23539,"navigation":19,"path":1231,"seo":23540,"stem":1232,"tags":19,"__hash__":23541},"docs\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fnon-delivery-report-552-5-3-4-header-size-exceeds-fixed-maximum-size.md",{"type":1397,"value":23498,"toc":23533},[23499,23501,23504,23507,23509,23512,23515,23522,23525,23527,23530],[1421,23500,1635],{"id":1634},[1414,23502,23503],{},"When attempting to send an email, the email is not delivered and you receive a non-delivery report with the following error message:",[1429,23505,23506],{},"552 5.3.4 Header size exceeds fixed maximum size [DX2PEPF000000D3.AREP273.PROD.OUTLOOK.COM 2025-03-10T16:32:50.009Z 08DD5F4C6662B2CB].",[1421,23508,1642],{"id":1641},[1414,23510,23511],{},"Exchange applies strict message limits to the maximum size of all header fields in a message; this current limit is 256KB with individual headers limited to 32KB.",[1414,23513,23514],{},"You can read more about this limitation from Microsoft below.",[1414,23516,23517],{},[1688,23518,23521],{"href":23519,"rel":23520},"https:\u002F\u002Flearn.microsoft.com\u002Fen-us\u002Foffice365\u002Fservicedescriptions\u002Fexchange-online-service-description\u002Fexchange-online-limits#message-limits",[1692],"Exchange Online message limits",[1414,23523,23524],{},"Emails sent that exceed this limit cannot be sent and will receive this NDR.",[1421,23526,1649],{"id":1648},[1414,23528,23529],{},"To resolve this issue, you must reduce the header size (combined or individual) of messages that are being sent by your users by addressing the underlying cause from the sent item.",[1414,23531,23532],{},"This issue by definition cannot be resolved by Symprex, however our support team will assist where reasonable and possible to help your teams identify the root cause.",{"title":1400,"searchDepth":1401,"depth":1401,"links":23534},[23535,23536,23537],{"id":1634,"depth":1401,"text":1635},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649},"Troubleshoot 552 5.3.4 header size errors when oversized headers block Signature 365 mail processing.",{},{"title":1230,"description":23538},"1YGBbjYq11loBgIbYnpFaQmIigtu9w4oNF9hW-oXMaI",{"id":23543,"title":1234,"access":1395,"body":23544,"description":23639,"extension":1404,"featuredInSearchOrder":19,"meta":23640,"navigation":19,"path":1235,"seo":23641,"stem":1236,"tags":19,"__hash__":23642},"docs\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fnon-delivery-report-errors-and-solutions.md",{"type":1397,"value":23545,"toc":23631},[23546,23548,23551,23553,23556,23559,23562,23564,23568,23571,23593,23597,23600,23614,23617,23628],[1421,23547,1635],{"id":1634},[1414,23549,23550],{},"Your email processed by Signature 365 server-side could not be delivered and you have received a non-delivery report from Signature 365 or Microsoft 365.",[1421,23552,1642],{"id":1641},[1414,23554,23555],{},"The cause for the delivery problem is identified by an NDR code and description.",[1414,23557,23558],{},"Normally the delivery problem will be due to user error such as a mistake in a recipient email address.",[1414,23560,23561],{},"However, certain problems are specific to the transfer of email between Microsoft 365 and Signature 365 when using server-side signatures. This article describes these particular problems and solutions.",[1421,23563,1649],{"id":1648},[5609,23565,23567],{"id":23566},"specific-errors-and-solutions","Specific errors and solutions",[1414,23569,23570],{},"Articles documenting specific errors and solutions:",[1775,23572,23573,23577,23581,23586,23590],{},[1778,23574,23575],{},[1688,23576,1218],{"href":1219},[1778,23578,23579],{},[1688,23580,1222],{"href":1223},[1778,23582,23583],{},[1688,23584,23585],{"href":1243},"Non-delivery report 552 5.3.4 Header exceeds fixed maximum size",[1778,23587,23588],{},[1688,23589,1226],{"href":1227},[1778,23591,23592],{},"Non-delivery report 550 5.1.8 UTF-8 addresses not supported",[5609,23594,23596],{"id":23595},"configuration-issues","Configuration issues",[1414,23598,23599],{},"Errors that only occur in relation to configuration issues:",[1775,23601,23602,23605,23608,23611],{},[1778,23603,23604],{},"550 5.7.64 Relay Access Denied ATTR36",[1778,23606,23607],{},"451 4.4.5 Address domain different from previous accepted address. All recipients must be on the same domain ATTR46",[1778,23609,23610],{},"451 4.4.62 Mail sent to the wrong Office 365 region. ATTR35",[1778,23612,23613],{},"454 4.7.0 Failed to establish appropriate TLS channel ATTR41: CertificateExpired: Access Denied",[1414,23615,23616],{},"If receive a non-delivery report containing any of the above errors the potential reasons are:",[2114,23618,23619,23622,23625],{},[1778,23620,23621],{},"Signature 365 inbound and\u002For outbound connector are incorrectly configured in your Microsoft 365 tenant",[1778,23623,23624],{},"Signature 365 certificate domain is missing or incorrect in your Microsoft 365 tenant",[1778,23626,23627],{},"Signature 365 certificate for your tenant is missing, invalid or expired",[1414,23629,23630],{},"Steps to resolve these problems will be added to this article. In the meantime, please contact support for assistance resolving the problem.",{"title":1400,"searchDepth":1401,"depth":1401,"links":23632},[23633,23634,23635],{"id":1634,"depth":1401,"text":1635},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649,"children":23636},[23637,23638],{"id":23566,"depth":5673,"text":23567},{"id":23595,"depth":5673,"text":23596},"Overview of Signature 365 server-side non-delivery report errors, linked fixes, and configuration-related causes.",{},{"title":1234,"description":23639},"vPXBKyaL1B3TSBNLSmq7lCGQ2UjR1eYuXlhoU2W26ws",{"id":23644,"title":1238,"access":1395,"body":23645,"description":23717,"extension":1404,"featuredInSearchOrder":19,"meta":23718,"navigation":19,"path":1239,"seo":23719,"stem":1240,"tags":19,"__hash__":23720},"docs\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fremoving-the-signature-365-mailflow-rule-and-exchange-connectors.md",{"type":1397,"value":23646,"toc":23713},[23647,23649,23652,23654,23656,23710],[1421,23648,3840],{"id":3839},[1414,23650,23651],{},"You have been requested to to remove the server-side integration components by the Signature 365 support team, or wish to perform this yourself.",[1421,23653,1649],{"id":1648},[1414,23655,15671],{},[2114,23657,23658,23663,23673,23691,23696],{},[1778,23659,10134,23660],{},[1688,23661,8838],{"href":15681,"rel":23662},[1692],[1778,23664,3892,23665,15687,23667,15690,23669],{},[1563,23666,14892],{},[1563,23668,14896],{},[2360,23670],{"alt":23671,"src":23672,"style":15695},"Exchange admin center Mail flow menu with Rules option selected","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fremoving-the-signature-365-mailflow-rule-and-exchange-connectors\u002Fexchange-admin-mailflow-rules-menu.png",[1778,23674,3878,23675,15701,23677,15704,23679,23681,23685,23687],{},[1563,23676,14901],{},[1563,23678,8523],{},[10778,23680],{},[2360,23682],{"alt":23683,"src":23684},"Transport rule selected with Delete option shown","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fremoving-the-signature-365-mailflow-rule-and-exchange-connectors\u002Fselect-send-to-signature-365-rule-delete.png",[10778,23686],{},[2360,23688],{"alt":23689,"src":23690},"Delete rule confirmation dialog","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fremoving-the-signature-365-mailflow-rule-and-exchange-connectors\u002Fdelete-rule-confirmation.png",[1778,23692,3878,23693,15723],{},[1688,23694,14958],{"href":15721,"rel":23695},[1692],[1778,23697,3878,23698,3746,23700,15731,23702,15734,23704,23706],{},[1563,23699,14980],{},[1563,23701,14963],{},[1563,23703,8523],{},[10778,23705],{},[2360,23707],{"alt":23708,"src":23709},"Exchange connectors list showing Send to and Receive from Signature 365 connectors","\u002Fassets\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fremoving-the-signature-365-mailflow-rule-and-exchange-connectors\u002Fexchange-connectors-delete.png",[1414,23711,23712],{},"This completes the process of removing the Signature 365 server-side connectors and rules from your Exchange Online tenant.",{"title":1400,"searchDepth":1401,"depth":1401,"links":23714},[23715,23716],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Remove Signature 365 mailflow rules and Exchange Online connectors in the correct order.",{},{"title":1238,"description":23717},"oNEEBs9Z8O_5EhoSXCqwzzI5D_Ie8DbuUhGG-PYQ6WI",{"id":23722,"title":1242,"access":1395,"body":23723,"description":23755,"extension":1404,"featuredInSearchOrder":19,"meta":23756,"navigation":19,"path":1243,"seo":23757,"stem":1244,"tags":19,"__hash__":23758},"docs\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fserver-side-injection-digital-guardian-agent-x-dg-headers-cause-552-5-3-4-error.md",{"type":1397,"value":23724,"toc":23752},[23725,23728,23731,23734,23737,23740,23742,23745],[1414,23726,23727],{},"On Windows machines with Digital Guardian Agent installed, emails sent using Outlook can have numerous x-dg-ref headers added containing email and attachment classification information.",[1414,23729,23730],{},"This can cause emails with large numbers of attachments to exceed the header size limit of Exchange.",[1414,23732,23733],{},"When sending using server-side injection, Microsoft apply differing header size limitations to inbound and outbound connectors. This can cause emails to be correctly delivered to the Signature 365 servers from Exchange online, but cause Exchange to fail receipt when returned from the service with the following error:",[1429,23735,23736],{},"ERROR: Failed to send the email: The mail message data has been rejected by the server. The server responded: 552 5.3.4 Header size exceeds fixed maximum size [DX1PEPF000003EF.AREP273.PROD.OUTLOOK.COM]",[1414,23738,23739],{},"As a result the Signature 365 service is unable to relay emails back to Exchange, and an NDR is delivered to the sender detailing this fact.",[1421,23741,1649],{"id":1648},[1414,23743,23744],{},"Fortra detail how to update the configuration settings within Digital Guardian to prevent these x-dg headers from being added to emails in the article below. Due to the hard size limit on email headers within Exchange, this must be completed in order to guarantee delivery of email when using server-side injection.",[1414,23746,23747],{},[1688,23748,23751],{"href":23749,"rel":23750},"https:\u002F\u002Fsupport.fortra.com\u002Fendpoint-dlp\u002Fkb-articles\u002Fdigital-guardian-agent-x-headers-on-emails-causes-mail-server-rejection-YjRkNDY1OTktOWI2ZS1lZjExLWE2NzEtNjA0NWJkMDQ1Zjll",[1692],"Digital Guardian Agent X Headers on Emails Causes Mail Server Rejection",{"title":1400,"searchDepth":1401,"depth":1401,"links":23753},[23754],{"id":1648,"depth":1401,"text":1649},"Fix Digital Guardian x-dg headers causing 552 5.3.4 errors with Signature 365 server-side injection.",{},{"title":1242,"description":23755},"YLrdpgShWyO-0gl84mCYwcfww9-qCgNX6wOjfyL9y3I",{"id":23760,"title":1246,"access":1395,"body":23761,"description":23832,"extension":1404,"featuredInSearchOrder":19,"meta":23833,"navigation":19,"path":1247,"seo":23834,"stem":1248,"tags":19,"__hash__":23835},"docs\u002Fsignature-365\u002Fserver-side\u002Ftroubleshooting\u002Fsignature-365-transport-agent-debug-log-file.md",{"type":1397,"value":23762,"toc":23828},[23763,23765,23768,23770,23773,23822],[1421,23764,3840],{"id":3839},[1414,23766,23767],{},"You may be asked by our support team to generate a debug log file for the Signature 365 Transport Agent.",[1421,23769,1649],{"id":1648},[1414,23771,23772],{},"Use the following steps to generate a detailed log file from the Signature 365 Transport Agent:",[1775,23774,23775,23778,23802,23804,23808,23816,23818,23820],{},[1778,23776,23777],{},"On your Exchange Server (where the transport agent is installed), start regedit and navigate to the following registry key:\nHKEY_LOCAL_MACHINE\\Software\\Symprex\\Signature 365 Transport Agent",[1778,23779,3477,23780,3481,23782,3484,23784,3487,23786,23788,3494,23790,3484,23792,3499,23794,3502,23796,3484,23798,3499,23800,3509],{},[1563,23781,3480],{},[1563,23783,2469],{},[1563,23785,2475],{},[3489,23787,3491],{},[1563,23789,3480],{},[1563,23791,2469],{},[1563,23793,2475],{},[1563,23795,3480],{},[1563,23797,2469],{},[1563,23799,2475],{},[1563,23801,1926],{},[1778,23803,3512],{},[1778,23805,3515,23806,1804],{},[3489,23807,3518],{},[1778,23809,3521,23810,3481,23812,19643,23814,19646],{},[1563,23811,3480],{},[1563,23813,2475],{},[1563,23815,1926],{},[1778,23817,3532],{},[1778,23819,3535],{},[1778,23821,19654],{},[1414,23823,23824,3544,23826,3548],{},[1563,23825,3543],{},[3489,23827,3547],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":23829},[23830,23831],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Generate a detailed debug log for the Signature 365 Transport Agent.",{},{"title":1246,"description":23832},"pjc1vVrQJt9LpUFOvZHg1NkkJw50Bc5AuW59fneCI3Q",{"id":23837,"title":1256,"access":1395,"body":23838,"description":23844,"extension":1404,"featuredInSearchOrder":19,"meta":23845,"navigation":19,"path":1257,"seo":23846,"stem":1258,"tags":19,"__hash__":23847},"docs\u002Fsignature-365\u002Fweb-portal\u002Fdesigning-templates\u002Findex.md",{"type":1397,"value":23839,"toc":23842},[23840],[3007,23841],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":23843},[],"Browse Signature 365 Web Portal guides for designing signatures, campaigns, and disclaimers.",{"generatedGroup":3013},{"title":1256,"description":23844},"sf99E_gM1CDWtsnZCxIh4ZyzIeYkOSUZ44x6j9ijUQU",{"id":23849,"title":1262,"access":1395,"body":23850,"description":23994,"extension":1404,"featuredInSearchOrder":19,"meta":23995,"navigation":19,"path":1263,"seo":23996,"stem":1264,"tags":19,"__hash__":23997},"docs\u002Fsignature-365\u002Fweb-portal\u002Fdesigning-templates\u002Fusing-campaigns-and-disclaimers.md",{"type":1397,"value":23851,"toc":23992},[23852,23855,23858,23860,23863,23866,23869,23872,23875,23879,23884,23889,23895,23898,23905,23911,23914,23920,23927,23930,23944,23947,23954,23960,23966,23972,23978],[23853,23854,3840],"h1",{"id":3839},[1414,23856,23857],{},"You wish to understand how to design and apply Campaigns and Disclaimers in Signature 365.",[23853,23859,1649],{"id":1648},[1414,23861,23862],{},"Campaigns are designed to be used in a scenario where you wish to apply information to your signatures (for example an information banner, or details on a promotional campaign) without affecting the base layout of your signatures themselves.",[1414,23864,23865],{},"Disclaimers are designed to apply a default disclaimer to all outgoing emails, but can equally be configured in a similar manner to campaigns. The only thing to note is that disclaimers cannot utilise link or click tracking.",[1414,23867,23868],{},"Campaigns and disclaimers can also be configured to apply for specific users or groups, specific Signature templates, internal or external recipients, to New and \u002F or reply emails, or a combination of these options.",[1414,23870,23871],{},"Campaigns and disclaimers can also be configured to apply for a scheduled time period.",[1414,23873,23874],{},"Campaigns and disclaimers are always applied after the user's signature, the order of these sections cannot be changed, and the sections are applied in the order;",[1414,23876,23877],{},[1563,23878,4887],{},[1414,23880,23881],{},[1563,23882,23883],{},"Campaign",[1414,23885,23886],{},[1563,23887,23888],{},"Disclaimer",[1414,23890,23891,23892,23894],{},"The template design for campaigns and disclaimers is identical to that of signatures - please see ",[1688,23893,1336],{"href":1337}," for detail on how to design templates.",[1414,23896,23897],{},"As noted above, campaigns and disclaimers can be applied in a more configurable manner than Signature templates.",[1414,23899,23900,23901,23904],{},"Clicking the \"",[1563,23902,23903],{},"Add+","\" button will present a similar page to signature template design, with the Name, Description, and visual editor displayed.",[1414,23906,23907],{},[2360,23908],{"alt":23909,"src":23910},"Signature 365 campaign template design editor showing name, description, and visual editor","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fdesigning-templates\u002Fusing-campaigns-and-disclaimers\u002Fcampaign-template-design-editor.png",[1414,23912,23913],{},"The designer and its features are covered in the article linked above.",[1414,23915,23916,23917,23919],{},"Scrolling down the page, the ",[1563,23918,14108],{}," options are available;",[1414,23921,23922],{},[2360,23923],{"alt":23924,"src":23925,"style":23926},"Campaign Apply To settings showing user\u002Fgroup and signature targeting options","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fdesigning-templates\u002Fusing-campaigns-and-disclaimers\u002Fcampaign-apply-to-settings.png","width: 459px;",[1414,23928,23929],{},"The upper section defines which users or groups this should apply to. The lower section defines which signatures to apply to - for example, if an external marketing campaign should only be applied to a specific signature.",[1414,23931,23932,23933,23936,23937,3746,23940,23943],{},"Scrolling down, the ",[1563,23934,23935],{},"Schedule"," section allows you to specify when a campaign will be applied. If the ",[1563,23938,23939],{},"Active from",[1563,23941,23942],{},"Expires"," date are blank, the campaign will always be applied. You can specify both a date and specific time by selecting the Calendar or Clock icon.",[1414,23945,23946],{},"As noted above, this section is not available for disclaimers.",[1414,23948,23949],{},[2360,23950],{"alt":23951,"src":23952,"style":23953},"Campaign schedule settings with Active from and Expires date and time pickers","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fdesigning-templates\u002Fusing-campaigns-and-disclaimers\u002Fcampaign-schedule-settings.png","width: 591px;",[1414,23955,10240,23956,23959],{},[1563,23957,23958],{},"Append When"," option controls when the campaign will be appended to a signature.",[1414,23961,23962],{},[2360,23963],{"alt":23964,"src":23965},"Campaign Append When option controlling when the campaign is appended to a signature","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fdesigning-templates\u002Fusing-campaigns-and-disclaimers\u002Fcampaign-append-when-option.png",[1414,23967,10240,23968,23971],{},[1563,23969,23970],{},"Tracking"," section controls if recipient opens and clicks on the email should be tracked by Signature 365.",[1414,23973,23974],{},[2360,23975],{"alt":23976,"src":23977},"Campaign tracking settings for monitoring recipient opens and link clicks","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fdesigning-templates\u002Fusing-campaigns-and-disclaimers\u002Fcampaign-tracking-settings.png",[1414,23979,23980,23981,7963,23984,23987,23988,23991],{},"Clicking the ",[1563,23982,23983],{},"Create campaign",[1563,23985,23986],{},"C**","reate disclaimer** button will create this template as a draft, clicking ",[1563,23989,23990],{},"P*","*ublish** will create and publish, immediately applying to any emails sent that match the apply to rules.",{"title":1400,"searchDepth":1401,"depth":1401,"links":23993},[],"Learn how to design campaigns and disclaimers, target them by users or recipients, and schedule when they apply.",{},{"title":1262,"description":23994},"tOhWVQK4RQ9yTJaLpZKuC5awXGrZHa8_pBqOpEikkT8",{"id":23999,"title":1266,"access":1395,"body":24000,"description":24006,"extension":1404,"featuredInSearchOrder":19,"meta":24007,"navigation":19,"path":1267,"seo":24008,"stem":1268,"tags":19,"__hash__":24009},"docs\u002Fsignature-365\u002Fweb-portal\u002Ffields\u002Findex.md",{"type":1397,"value":24001,"toc":24004},[24002],[3007,24003],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":24005},[],"Browse Signature 365 Web Portal guides for imported, editable, and custom signature fields.",{"generatedGroup":3013},{"title":1266,"description":24006},"miX2i8duFNSVwm7EM7mPXGZn11Vdb-tU1MqmeUc47wI",{"id":24011,"title":1272,"access":1395,"body":24012,"description":24312,"extension":1404,"featuredInSearchOrder":19,"meta":24313,"navigation":19,"path":1273,"seo":24314,"stem":1274,"tags":19,"__hash__":24315},"docs\u002Fsignature-365\u002Fweb-portal\u002Ffields\u002Fusing-custom-fields-in-signature-365.md",{"type":1397,"value":24013,"toc":24303},[24014,24016,24019,24021,24024,24027,24030,24033,24039,24042,24048,24054,24060,24066,24072,24080,24086,24103,24106,24109,24115,24122,24129,24133,24136,24145,24151,24154,24160,24163,24169,24173,24176,24183,24189,24199,24238,24241,24245,24248,24253,24259,24262,24268,24270,24274,24277,24282,24288,24291,24297,24300],[1421,24015,1635],{"id":1634},[1414,24017,24018],{},"You wish to understand how to create and use a custom field within Signature 365.",[1421,24020,1649],{"id":1648},[1414,24022,24023],{},"Custom fields in Signature 365 can be used to create a field for a user that cannot be imported from Microsoft 365.",[1414,24025,24026],{},"This can also be used to allow your staff to update a field within Signature 365 without requiring administrative permissions.",[1429,24028,24029],{},"Custom fields cannot be syncronised from Signature 365 to Microsoft 365. Integration is one way from Microsoft 365 to Signature 365",[1414,24031,24032],{},"This feature can be used in a number of ways, for example displaying user pronouns or giving staff the option to display a specific field.",[1414,24034,24035,24036,24038],{},"To create a new field, log in to Signature 365 and select the ",[1563,24037,1266],{}," option from the menu.",[1414,24040,24041],{},"The Fields screen lists all imported fields from your Microsoft 365 tenant. The names of these cannot be changed.",[1414,24043,24044],{},[2360,24045],{"alt":24046,"src":24047},"Signature 365 Fields screen listing all imported fields from Microsoft 365","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ffields\u002Fusing-custom-fields-in-signature-365\u002Ffields-list-screen.png",[1414,24049,24050,24051,24053],{},"To add a new field, click the ",[1563,24052,4122],{}," button in the top right hand corner.",[1414,24055,24056],{},[2360,24057],{"alt":24058,"src":24059},"Fields screen Add button in the top right corner","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ffields\u002Fusing-custom-fields-in-signature-365\u002Ffields-add-button.png",[1414,24061,24062,24063,24065],{},"The create field screen will be displayed. Name the new field as desired, the ",[1563,24064,18546],{}," field will be generated based on the name entered, this can be changed if desired.",[1414,24067,24068],{},[2360,24069],{"alt":24070,"src":24071,"style":14403},"Signature 365 create custom field screen with Name and Token fields","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ffields\u002Fusing-custom-fields-in-signature-365\u002Ffields-create-field-screen.png",[1414,24073,10240,24074,24076,24077,1804],{},[1563,24075,18546],{}," field will define how you refer to the new field in a signature template, and will be named ",[1438,24078,24079],{},"{{TokenName}}",[1414,24081,10240,24082,24085],{},[1563,24083,24084],{},"Type"," field defines what type of data can be entered. Options are:",[1775,24087,24088,24091,24094,24097,24100],{},[1778,24089,24090],{},"Date - a date picker",[1778,24092,24093],{},"List - a defined list of options that can be chosen from",[1778,24095,24096],{},"Number - allows only number input",[1778,24098,24099],{},"Text - a free text field",[1778,24101,24102],{},"Yes\u002FNo",[1414,24104,24105],{},"The options below select the type of user that is able to edit this field. Administrators can edit this field using the Signature 365 console.",[1414,24107,24108],{},"Allowing users to edit the field will allow this using the Details tab from the Signature 365 Outlook add-in.",[1414,24110,24111],{},[2360,24112],{"alt":24113,"src":24114},"Custom field edit permissions options for administrators and users","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ffields\u002Fusing-custom-fields-in-signature-365\u002Ffields-user-edit-permissions.png",[1414,24116,24117,24118,24121],{},"Once created, you can insert the new field in to a signature template using the same process as standard fields. Custom fields will be listed in the ",[1563,24119,24120],{},"User defined fields"," section of the field picker.",[1414,24123,24124],{},[2360,24125],{"alt":24126,"src":24127,"style":24128},"Template editor field picker showing custom fields in the User defined fields section","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ffields\u002Fusing-custom-fields-in-signature-365\u002Ffields-user-defined-fields-picker.png","width: 433px;",[5609,24130,24132],{"id":24131},"pronouns","Pronouns",[1414,24134,24135],{},"You can allow users the ability to set their pronouns by using a custom field by completing the following steps.",[1414,24137,24138,24139,24144],{},"Create a ",[1688,24140,24143],{"href":24141,"rel":24142},"https:\u002F\u002Fapp.signature365.com\u002Ffields\u002Fadd",[1692],"Custom Field"," with the following details:",[1414,24146,24147],{},[2360,24148],{"alt":24149,"src":24150},"Custom field configuration for user pronouns with List type and user edit enabled","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ffields\u002Fusing-custom-fields-in-signature-365\u002Ffields-pronouns-custom-field-config.png",[1414,24152,24153],{},"Insert the token from the above screenshot in the signature template where you would like this field to be displayed. In this example we have wrapped this in a conditional statement.",[1432,24155,24158],{"className":24156,"code":24157,"language":1457,"meta":1400},[1455],"{{if Pronoun}} ({{Pronoun}}) {{end}}\n",[1438,24159,24157],{"__ignoreMap":1400},[1414,24161,24162],{},"From the user's perspective they now have access to change this field from the Outlook add-in as detailed in the main article above.",[1414,24164,24165],{},[2360,24166],{"alt":24167,"src":24168},"Signature 365 Outlook add-in Details tab showing the pronouns custom field","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ffields\u002Fusing-custom-fields-in-signature-365\u002Ffields-pronouns-outlook-addin-view.png",[5609,24170,24172],{"id":24171},"allowing-users-the-ability-to-display-specific-information","Allowing users the ability to display specific information",[1414,24174,24175],{},"The example below allows users to toggle display of the mobile number field in a signature. The concept is the same for any field.",[1414,24177,10143,24178,3269,24180,24182],{},[1563,24179,1266],{},[1563,24181,4122],{}," to create a new field with the following configuration options.",[1414,24184,24185],{},[2360,24186],{"alt":24187,"src":24188},"Custom field configuration for DisplayMobile Yes\u002FNo field","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ffields\u002Fusing-custom-fields-in-signature-365\u002Ffields-display-mobile-custom-field-config.png",[1414,24190,24191,24192,24194,24195,24198],{},"You must now update the signature template with a conditional test including this field where the mobile number should be displayed. In this example the mobile number should be displayed if both ",[1563,24193,16580],{}," has a value and ",[1563,24196,24197],{},"DisplayMobile"," is true:",[1432,24200,24202],{"className":18553,"code":24201,"language":18555,"meta":1400,"style":1400},"{{if Mobile && DisplayMobile}} M: {{mobile}}\n{{end}}\n",[1438,24203,24204,24227],{"__ignoreMap":1400},[1441,24205,24206,24209,24212,24215,24218,24220,24223,24225],{"class":1443,"line":1444},[1441,24207,24208],{"class":18562},"{",[1441,24210,24211],{"class":18570},"{if Mobile && DisplayMobile",[1441,24213,24214],{"class":18562},"}",[1441,24216,24217],{"class":18570},"} M: ",[1441,24219,24208],{"class":18562},[1441,24221,24222],{"class":18570},"{mobile",[1441,24224,24214],{"class":18562},[1441,24226,18657],{"class":18570},[1441,24228,24229,24231,24234,24236],{"class":1443,"line":1401},[1441,24230,24208],{"class":18562},[1441,24232,24233],{"class":18570},"{end",[1441,24235,24214],{"class":18562},[1441,24237,18657],{"class":18570},[1414,24239,24240],{},"From the user's perspective they now have access to change this option from the Outlook add-in as detailed in the main article above; the Mobile field will only display when DisplayMobile is set to yes and the Mobile field has a value.",[5609,24242,24244],{"id":24243},"custom-textnotices","Custom Text\u002FNotices",[1414,24246,24247],{},"In some cases you may require text added to an individual users signature, for example a scheduled work pattern. You can use custom fields to achieve this by completing the following steps.",[1414,24249,24138,24250,24144],{},[1688,24251,24143],{"href":24141,"rel":24252},[1692],[1414,24254,24255],{},[2360,24256],{"alt":24257,"src":24258},"Custom field configuration for WorkDays text field with user edit enabled","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ffields\u002Fusing-custom-fields-in-signature-365\u002Ffields-workdays-custom-field-config.png",[1414,24260,24261],{},"Insert the token from the above screenshot in the signature template where you would like this field to be displayed. In this example this is wrapped in a conditional statement to only display the value if it is present.",[1432,24263,24266],{"className":24264,"code":24265,"language":1457,"meta":1400},[1455],"{{if WorkDays}} {{WorkDays}} {{End}}\n",[1438,24267,24265],{"__ignoreMap":1400},[1414,24269,24162],{},[5609,24271,24273],{"id":24272},"hyperlinks-linkedin-book-meeting-with-me-links","Hyperlinks \u002F LinkedIn \u002F \"Book meeting with me\" links.",[1414,24275,24276],{},"In some cases you may want to allow the user to enter a hyperlink to be used for example a link to linked in page or \"Book a meeting with me\" type link. In this example I will show you on a Linked in link, but the process is the same for \"Book a meeting with me\" link.",[1414,24278,24138,24279,24144],{},[1688,24280,24143],{"href":24141,"rel":24281},[1692],[1414,24283,24284],{},[2360,24285],{"alt":24286,"src":24287},"Custom field configuration for LinkedIn URL text field","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ffields\u002Fusing-custom-fields-in-signature-365\u002Ffields-linkedin-url-custom-field-config.png",[1414,24289,24290],{},"If you then wish to include this as part of a hyperlink you can edit the hyperlink (the same process for including hyperlinks on images) and insert the token for example:",[1414,24292,24293],{},[2360,24294],{"alt":24295,"src":24296},"Template editor hyperlink dialog showing custom field token inserted as URL","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ffields\u002Fusing-custom-fields-in-signature-365\u002Ffields-hyperlink-token-insert.png",[1414,24298,24299],{},"You will most likely want to wrap the text\u002Fimage with a conditional statement if the field is not blank (steps on this above).",[1613,24301,24302],{},"html pre.shiki code .sMK4o, html code.shiki .sMK4o{--shiki-light:#39ADB5;--shiki-default:#89DDFF;--shiki-dark:#89DDFF}html pre.shiki code .sTEyZ, html code.shiki .sTEyZ{--shiki-light:#90A4AE;--shiki-default:#EEFFFF;--shiki-dark:#BABED8}html .light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html.light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html .default .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}html.dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}",{"title":1400,"searchDepth":1401,"depth":1401,"links":24304},[24305,24306],{"id":1634,"depth":1401,"text":1635},{"id":1648,"depth":1401,"text":1649,"children":24307},[24308,24309,24310,24311],{"id":24131,"depth":5673,"text":24132},{"id":24171,"depth":5673,"text":24172},{"id":24243,"depth":5673,"text":24244},{"id":24272,"depth":5673,"text":24273},"Create custom fields in Signature 365 for data not synced from Microsoft 365, including pronouns, notices, and personalised links.",{},{"title":1272,"description":24312},"bSDf2-7Ciwo3tgqGwynp_KaXURbB24Xf2HvvP90rLds",{"id":24317,"title":1276,"access":1395,"body":24318,"description":24462,"extension":1404,"featuredInSearchOrder":19,"meta":24463,"navigation":19,"path":1277,"seo":24464,"stem":1278,"tags":19,"__hash__":24465},"docs\u002Fsignature-365\u002Fweb-portal\u002Ffields\u002Fusing-fields-in-signature-365.md",{"type":1397,"value":24319,"toc":24458},[24320,24323,24329,24338,24344,24351,24354,24360,24366,24369,24372,24375,24378,24384,24387,24392,24395,24399,24402,24409,24415,24421,24427,24433,24437,24440,24446,24452],[1414,24321,24322],{},"Fields in Signature 365 contain user data imported from the integration with your Microsoft 365 tenant.",[1414,24324,24325,24326],{},"You can find details about the data imported by default from Microsoft 365 at the link below: ",[1688,24327,24328],{"href":968},"What Entra ID data is synced with Signature 365? : Signature 365 Help Center",[1414,24330,10240,24331,24333,24334,24337],{},[1563,24332,1266],{}," tab in Signature 365 displays all the imported default fields from Entra ID. If you are also using ",[1688,24335,24336],{"href":1370},"Active Directory attributes",", custom attributes or our connectors, imported data will be listed here.",[1414,24339,24340],{},[2360,24341],{"alt":24342,"src":24343},"Signature 365 Fields tab displaying all imported fields from Entra ID with tokens and sources","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ffields\u002Fusing-fields-in-signature-365\u002Ffields-tab-list.png",[1414,24345,24346,24347,24350],{},"The display details the Field name, the Token to use this field in a signature template (eg: ",[1438,24348,24349],{},"{{Fullname}}"," ) if the field is editable (defaulted to No) and the Source of the data.",[1414,24352,24353],{},"The data source consists of 4 possible icons:",[1414,24355,24356],{},[2360,24357],{"alt":24358,"src":24359},"Signature 365 field data source icons showing the four possible source types","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ffields\u002Fusing-fields-in-signature-365\u002Ffields-data-source-icons.png",[1414,24361,24362,24363,24365],{},"Custom Fields created in Signature 365 are detailed in ",[1688,24364,1272],{"href":1273}," and are configured when created.",[1429,24367,24368],{},"All data imported to Signature 365 is a one-direction sync - changes made within Signature 365 cannot be synced back to your Microsoft 365 tenant.",[1414,24370,24371],{},"By default, imported data from Microsoft 365 or the external connectors cannot be updated; however, it is possible to grant this permission through the Signature 365 portal as an administrator.",[1414,24373,24374],{},"Granting permission to edit these values does not update the field values in their source systems, only within Signature 365. An administrator can enable this by doing the following:",[1414,24376,24377],{},"From the Fields Tab within Signature 365, select the field, this will display the \"Edit field\" dialog:",[1414,24379,24380],{},[2360,24381],{"alt":24382,"src":24383},"Signature 365 Edit field dialog showing permissions to grant editing access","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ffields\u002Fusing-fields-in-signature-365\u002Ffields-edit-field-dialog.png",[1414,24385,24386],{},"You will note that standard and imported fields cannot have their names edited.",[1414,24388,24389,24390,1804],{},"You can grant Administrators, Editors or Users the permission to edit user field data - select the options required, and click ",[1563,24391,11727],{},[1414,24393,24394],{},"Editing field data is available both in the Signature 365 portal, and within the Signature 365 add-in.",[5609,24396,24398],{"id":24397},"editing-in-the-signature-365-portal","Editing in the Signature 365 Portal",[1414,24400,24401],{},"From the Signature 365 portal, select the Users tab",[1414,24403,24404,24405,24408],{},"Find the user that you wish to edit, and click the ",[1563,24406,24407],{},"Edit details"," button. The button will only appear if field editing has been enabled.",[1414,24410,24411],{},[2360,24412],{"alt":24413,"src":24414},"Signature 365 Users tab with Edit details button visible for a user","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ffields\u002Fusing-fields-in-signature-365\u002Ffields-users-edit-details-button.png",[1414,24416,24417,24418,6396],{},"This will allow an Administrator or Editor to update fields for a user. Update the field as required, and click the ",[1563,24419,24420],{},"Save details",[1414,24422,24423],{},[2360,24424],{"alt":24425,"src":24426},"Signature 365 user field editor showing editable fields with Save details button","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ffields\u002Fusing-fields-in-signature-365\u002Ffields-edit-user-field-values.png",[1414,24428,23980,24429,24432],{},[1563,24430,24431],{},"Reset"," button at the top of the screen will reset all edited values to their imported state.",[5609,24434,24436],{"id":24435},"editing-fields-in-the-add-in","Editing fields in the Add-in",[1414,24438,24439],{},"Fields marked as User editable are displayed in the Signature 365 task pane, where they can be edited and saved by the user.",[1414,24441,24442,24443,24445],{},"This is accessed by opening the Signature 365 add-in, and selecting the ",[1563,24444,17775],{}," tab from the window",[1414,24447,24448,24449,24451],{},"Data can be entered into any editable field, following any updates, the user clicks the ",[1563,24450,11727],{}," button, and changes are immediately reflected in the user's signature.",[1414,24453,24454],{},[2360,24455],{"alt":24456,"src":24457},"Signature 365 Outlook add-in Details tab showing editable user fields","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ffields\u002Fusing-fields-in-signature-365\u002Ffields-addin-details-tab.png",{"title":1400,"searchDepth":1401,"depth":1401,"links":24459},[24460,24461],{"id":24397,"depth":5673,"text":24398},{"id":24435,"depth":5673,"text":24436},"Understand imported and editable Signature 365 fields, data sources, and where users can update values in the portal or add-in.",{},{"title":1276,"description":24462},"iGn5_u72lpZO-dd2pFRKTsZGitZ73986GcwrTaGjP98",{"id":24467,"title":1250,"access":1395,"body":24468,"description":24472,"extension":1404,"featuredInSearchOrder":19,"meta":24473,"navigation":19,"path":1251,"seo":24475,"stem":1252,"tags":19,"__hash__":24476},"docs\u002Fsignature-365\u002Fweb-portal\u002Findex.md",{"type":1397,"value":24469,"toc":24470},[],{"title":1400,"searchDepth":1401,"depth":1401,"links":24471},[],"Documentation for the features of the Signature 365 Web Portal",{"icon":24474},"i-lucide-monitor",{"title":1250,"description":24472},"tZtqv_Gko1K7RvyiYr20uW8RWKAsmEQNDhuhStBihpw",{"id":24478,"title":1286,"access":1395,"body":24479,"description":24592,"extension":1404,"featuredInSearchOrder":19,"meta":24593,"navigation":19,"path":1287,"seo":24594,"stem":1288,"tags":19,"__hash__":24595},"docs\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fconfiguring-your-signature-365-tenant-to-use-hotlinked-images.md",{"type":1397,"value":24480,"toc":24585},[24481,24483,24486,24488,24491,24493,24495,24502,24505,24508,24514,24516,24520,24523,24526,24528,24582],[1421,24482,3840],{"id":3839},[1414,24484,24485],{},"You wish to use hotlinked images in your signatures, but Signature 365 defaults to using embedded images.",[1421,24487,1642],{"id":1641},[1414,24489,24490],{},"Certain mail apps — including the native iOS Mail client and Gmail — can interpret inline images as file attachments. When that happens, recipients may see unexpected attachments added to the message.",[8710,24492],{},[1421,24494,1649],{"id":1648},[3845,24496,24497,24498],{},"This may cause recipients of your emails to see hotlinked images as a red X if they do not allow the downloading of external images\n",[2360,24499],{"alt":24500,"src":24501},"Email client showing red X placeholder for a blocked hotlinked image","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fconfiguring-your-signature-365-tenant-to-use-hotlinked-images\u002Fhotlinked-image-red-x-example.png",[1414,24503,24504],{},"Signature 365 can be configured to use externally hosted (hotlinked) images instead of embedding them directly in the message. This setting is applied at tenant level and must be requested through the support team.",[1414,24506,24507],{},"When enabled, every image inserted by Signature 365 will be referenced via a URL rather than embedded within the email itself. This applies to both client-side and server-side signatures.",[1414,24509,24510,24511,1804],{},"For a detailed explanation of the differences, see ",[1688,24512,24513],{"href":1303},"Using hotlinked vs embedded images",[8710,24515],{},[5609,24517,24519],{"id":24518},"configure-outlook-to-stop-embedding-images","Configure Outlook to Stop Embedding Images",[1414,24521,24522],{},"To prevent Outlook from embedding images, you’ll need to update a registry setting in Windows.",[3845,24524,24525],{},"Editing the Windows Registry incorrectly can cause system issues. Proceed carefully and consider backing up the relevant key before making changes",[2681,24527,13493],{"id":13492},[2114,24529,24530,24543,24546,24554,24560,24576,24579],{},[1778,24531,13513,24532,24535,24536,24539,24540],{},[1563,24533,24534],{},"Win + R",", type ",[1563,24537,24538],{},"regedit",", and press ",[1563,24541,24542],{},"Enter",[1778,24544,24545],{},"Navigate to:",[1778,24547,24548],{},[1432,24549,24552],{"className":24550,"code":24551,"language":1457,"meta":1400},[1455],"HKEY_CURRENT_USER\\Software\\Microsoft\\Office\\16.0\\Outlook\\Options\\Mail\n``` :note[Outlook 2016, 2019, 2021, and Microsoft 365 Apps all use the internal version number **16.0**]\n\n",[1438,24553,24551],{"__ignoreMap":1400},[1778,24555,24556,24557],{},"Locate the value named: ",[1563,24558,24559],{},"Send Pictures With Document",[1778,24561,24562,24563],{},"Either:\n",[1775,24564,24565,24571],{},[1778,24566,24567,24568],{},"Delete the value entirely, ",[1563,24569,24570],{},"or",[1778,24572,24573,24574],{},"Set its value to ",[1563,24575,1944],{},[1778,24577,24578],{},"Close the Registry Editor.",[1778,24580,24581],{},"Restart Outlook.",[1414,24583,24584],{},"Once applied, Outlook will reference images via their hosted URL instead of embedding them directly in the email.",{"title":1400,"searchDepth":1401,"depth":1401,"links":24586},[24587,24588,24589],{"id":3839,"depth":1401,"text":3840},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649,"children":24590},[24591],{"id":24518,"depth":5673,"text":24519},"Request tenant-wide hotlinked images in Signature 365 and understand attachment and red-X trade-offs in supported mail clients.",{},{"title":1286,"description":24592},"80g_vOFQqRYVc-7h-ZpMkK_Y2xeZHc1bClBJeckyq1A",{"id":24597,"title":1290,"access":1395,"body":24598,"description":24693,"extension":1404,"featuredInSearchOrder":19,"meta":24694,"navigation":19,"path":1291,"seo":24695,"stem":1292,"tags":19,"__hash__":24696},"docs\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fenabling-vcards-on-your-signature-365-tenant.md",{"type":1397,"value":24599,"toc":24689},[24600,24603,24606,24609,24636,24647,24654,24657,24660,24666,24669,24673,24679,24683],[1414,24601,24602],{},"Signature 365 offers the functionality to automatically generate vCards for your users from data that has been imported as part of any sync source.",[1414,24604,24605],{},"This process generates a URL to reference the vCard, which can be included in your signature templates to share contact details",[1414,24607,24608],{},"This feature is tenant wide, and currently in beta. vCards are disabled by default, but can be enabled on your tenant by following the instructions below.",[1775,24610,24611,24620,24629],{},[1778,24612,24613,24614,3278,24617],{},"Sign in to the ",[1688,24615,10753],{"href":14277,"rel":24616},[1692],[1563,24618,24619],{},"Settings -> vCards",[1778,24621,3298,24622,24624,24625],{},[1563,24623,14329],{}," button to turn the feature on\n",[2360,24626],{"alt":24627,"src":24628},"Signature 365 vCards settings page with Enable button","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fenabling-vcards-on-your-signature-365-tenant\u002Fvcards-enable-button.png",[1778,24630,24631,24632],{},"Confirm that you wish to enable the feature\n",[2360,24633],{"alt":24634,"src":24635},"vCards feature enable confirmation dialog","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fenabling-vcards-on-your-signature-365-tenant\u002Fvcards-enable-confirmation.png",[1414,24637,24638,24639,24642,24643],{},"By default, vCards are generated using default settings for name, job title etc. Many fields are left as ",[1563,24640,24641],{},"Not Set"," and can be set from any attribute available to the user.\nOn the right hand side of the page, you will see a preview of the vCard, which will update as changes are made to fields.\n",[2360,24644],{"alt":24645,"src":24646},"Signature 365 vCards settings page showing field configuration and vCard preview","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fenabling-vcards-on-your-signature-365-tenant\u002Fvcards-settings-with-preview.png",[1414,24648,24649,24650,24653],{},"If additional control over the formatting of the vCard is required, its possible to use the ",[1563,24651,24652],{},"Switch to the custom editor"," link at the top right of the screen to enable this.",[1414,24655,24656],{},"This mode gives direct control over the formatting of the vCard but requires knowledge of the vCard syntax.",[1414,24658,24659],{},"You can use the following field in the template editors to reference the vCard for each user:",[1432,24661,24664],{"className":24662,"code":24663,"language":1457,"meta":1400},[1455],"{{VCardUrl}}\n",[1438,24665,24663],{"__ignoreMap":1400},[1414,24667,24668],{},"This field can be used in a number of ways:",[5609,24670,24672],{"id":24671},"as-part-of-a-hyperlink","As part of a hyperlink",[1414,24674,24675],{},[2360,24676],{"alt":24677,"src":24678},"Template editor showing VCardUrl field used in a hyperlink","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fenabling-vcards-on-your-signature-365-tenant\u002Fvcards-hyperlink-usage.png",[5609,24680,24682],{"id":24681},"as-part-of-a-qrcode","As part of a QRCode",[1414,24684,24685],{},[2360,24686],{"alt":24687,"src":24688},"Template editor showing VCardUrl field used in a QR code","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fenabling-vcards-on-your-signature-365-tenant\u002Fvcards-qrcode-usage.png",{"title":1400,"searchDepth":1401,"depth":1401,"links":24690},[24691,24692],{"id":24671,"depth":5673,"text":24672},{"id":24681,"depth":5673,"text":24682},"Enable tenant-wide vCards in Signature 365 and use generated contact links in hyperlinks or QR codes.",{},{"title":1290,"description":24693},"tGYPdIOE9DSGRcvqdVFxRRkUofFhn92Gq8ogO6SSj5Q",{"id":24698,"title":1280,"access":1395,"body":24699,"description":24705,"extension":1404,"featuredInSearchOrder":19,"meta":24706,"navigation":19,"path":1281,"seo":24707,"stem":1282,"tags":19,"__hash__":24708},"docs\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Findex.md",{"type":1397,"value":24700,"toc":24703},[24701],[3007,24702],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":24704},[],"Browse Signature 365 Web Portal guides for Microsoft 365 integration, tenant setup, images, and vCards.",{"generatedGroup":3013},{"title":1280,"description":24705},"n4bN0VWMxn1Vcs869CWUG_AC8u-XkIETX4pXz7qPEl8",{"id":24710,"title":1294,"access":1395,"body":24711,"description":24745,"extension":1404,"featuredInSearchOrder":19,"meta":24746,"navigation":19,"path":1295,"seo":24747,"stem":1296,"tags":19,"__hash__":24748},"docs\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fregistering-an-additional-signature-365-tenant.md",{"type":1397,"value":24712,"toc":24743},[24713,24719,24725,24731,24737],[1414,24714,24715],{},[2360,24716],{"alt":24717,"src":24718},"Step 1 of registering an additional Signature 365 tenant","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fregistering-an-additional-signature-365-tenant\u002Fregister-additional-tenant-step-1.png",[1414,24720,24721],{},[2360,24722],{"alt":24723,"src":24724},"Step 2 of registering an additional Signature 365 tenant","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fregistering-an-additional-signature-365-tenant\u002Fregister-additional-tenant-step-2.png",[1414,24726,24727],{},[2360,24728],{"alt":24729,"src":24730},"Step 3 of registering an additional Signature 365 tenant","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fregistering-an-additional-signature-365-tenant\u002Fregister-additional-tenant-step-3.png",[1414,24732,24733],{},[2360,24734],{"alt":24735,"src":24736},"Step 4 of registering an additional Signature 365 tenant","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fregistering-an-additional-signature-365-tenant\u002Fregister-additional-tenant-step-4.png",[1414,24738,24739],{},[2360,24740],{"alt":24741,"src":24742},"Step 5 of registering an additional Signature 365 tenant","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fregistering-an-additional-signature-365-tenant\u002Fregister-additional-tenant-step-5.png",{"title":1400,"searchDepth":1401,"depth":1401,"links":24744},[],"Follow the illustrated portal steps to register an additional Signature 365 tenant from your existing account.",{},{"title":1294,"description":24745},"l-vlSUj5wo3m3hsRd7GwVYnj4xDSsNfSbZ6SktQidgo",{"id":24750,"title":1298,"access":1395,"body":24751,"description":24856,"extension":1404,"featuredInSearchOrder":19,"meta":24857,"navigation":19,"path":1299,"seo":24858,"stem":1300,"tags":19,"__hash__":24859},"docs\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fupdating-users-groups-imported-to-signature-365-from-microsoft-365.md",{"type":1397,"value":24752,"toc":24852},[24753,24755,24758,24760,24763,24766,24769],[1421,24754,3840],{"id":3839},[1414,24756,24757],{},"You initially configured the import of users and groups from Microsoft 365, but wish to update the users and groups that are imported.",[1421,24759,1649],{"id":1648},[1414,24761,24762],{},"You can update the configuration within Signature 365 to add or remove groups, or to import all users and groups.",[1414,24764,24765],{},"Excluding Microsoft 365 groups, all other Azure AD, Security and Distribution group types can be used for this step.",[1414,24767,24768],{},"Follow the instructions below to update this setting.",[1775,24770,24771,24776,24787,24800,24810,24826,24831],{},[1778,24772,10134,24773],{},[1688,24774,14366],{"href":14277,"rel":24775},[1692],[1778,24777,3878,24778,24780,24781,24783],{},[1563,24779,10763],{}," menu item",[10778,24782],{},[2360,24784],{"alt":24785,"src":24786},"Signature 365 portal with Integrations menu item highlighted","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fupdating-users-groups-imported-to-signature-365-from-microsoft-365\u002Fintegrations-menu-item.png",[1778,24788,15182,24789,24791,24792,8416,24794,24796],{},[1563,24790,14332],{}," card, select the ",[1563,24793,3645],{},[10778,24795],{},[2360,24797],{"alt":24798,"src":24799},"Signature 365 Integrations page with Microsoft 365 card and Configure button","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fupdating-users-groups-imported-to-signature-365-from-microsoft-365\u002Fintegrations-microsoft365-configure-button.png",[1778,24801,3878,24802,8416,24804,24806],{},[1563,24803,5543],{},[10778,24805],{},[2360,24807],{"alt":24808,"src":24809},"Microsoft 365 integration configuration page with Settings button","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fupdating-users-groups-imported-to-signature-365-from-microsoft-365\u002Fintegrations-microsoft365-settings-button.png",[1778,24811,24812,24813,24816,24817,24820,24821],{},"In the window that opens, you can add groups with the ",[1563,24814,24815],{},"Add group"," option or remove groups by clicking the delete icon next to the group name. Alternatively, you can select the ",[1563,24818,24819],{},"Import all users"," option to import all users and groups\n",[2360,24822],{"alt":24823,"src":24824,"style":24825},"Microsoft 365 integration settings dialog showing Add group and Import all users options","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fupdating-users-groups-imported-to-signature-365-from-microsoft-365\u002Fintegrations-microsoft365-groups-settings.png","width: 385px;",[1778,24827,3298,24828,24830],{},[1563,24829,11727],{}," button to save your changes",[1778,24832,24833,24834,24837,24838,15915,24841,3746,24843,24845,24846,24848],{},"Your changed users and groups selection will be reflected in the next scheduled import. Alternatively, you can click the ",[1563,24835,24836],{},"Import Now"," button to trigger an immediate import.\nThe ",[1563,24839,24840],{},"Changes",[1563,24842,5690],{},[1563,24844,8049],{}," items will be updated to reflect the changes.",[10778,24847],{},[2360,24849],{"alt":24850,"src":24851},"Signature 365 Microsoft 365 integration showing updated Changes, Users and Groups counts","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fupdating-users-groups-imported-to-signature-365-from-microsoft-365\u002Fintegrations-microsoft365-import-complete.png",{"title":1400,"searchDepth":1401,"depth":1401,"links":24853},[24854,24855],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Update which Microsoft 365 users and groups Signature 365 imports, including adding, removing, or importing everyone.",{},{"title":1298,"description":24856},"oo24cEMCciLSA5cjuNVRg3sWsGS6B56x-hopMc8tLuo",{"id":24861,"title":1302,"access":1395,"body":24862,"description":24998,"extension":1404,"featuredInSearchOrder":19,"meta":24999,"navigation":19,"path":1303,"seo":25000,"stem":1304,"tags":19,"__hash__":25001},"docs\u002Fsignature-365\u002Fweb-portal\u002Fintegration\u002Fusing-hotlinked-vs-embedded-images-in-outlook.md",{"type":1397,"value":24863,"toc":24990},[24864,24866,24869,24871,24874,24877,24883,24886,24889,24893,24896,24905,24909,24926,24930,24942,24946,24949,24952,24963,24966,24977,24981,24984,24987],[1421,24865,3840],{"id":3839},[1414,24867,24868],{},"You wish to evaluate the advantages and disadvantages of using hotlinked vs embedded images in Outlook.",[1421,24870,5487],{"id":5486},[1414,24872,24873],{},"When adding images to an email, it possible to do this using 2 methods; you can either embed the image directly into the email itself, or by using a hotlink to an image hosted on the Signature 365 portal.",[1414,24875,24876],{},"By default Signature 365 is configured to embed all images inserted as part of the Signature; this setting is tenant wide and can be changed on request by the support team.",[3845,24878,24879,24880,24882],{},"Please note: It is ",[1563,24881,13133],{}," possible to hotlink to images uploaded to Signature 365. This is to ensure that images are always available to the service",[1414,24884,24885],{},"Email clients will in general display images in emails without issue, however there are some cases where either method can cause issues.",[1414,24887,24888],{},"This article will cover these differences, and software bugs that can be experienced when using these methods.",[5609,24890,24892],{"id":24891},"hotlinked-images","Hotlinked images",[1414,24894,24895],{},"Hotlinked images are hosted within Signature 365, but are publically accessible. These images are referenced in the HTML source of the signature itself, but are never added to the content of the email.",[1432,24897,24899],{"className":20199,"code":24898,"language":20201,"meta":1400,"style":1400},"![](https:\u002F\u002Fimages.uk.signature365.com\u002Fcmteragu7l6thrhm\u002Fimg_sbxa5pKm3CgWPlzf\u002Fv1.png)\n",[1438,24900,24901],{"__ignoreMap":1400},[1441,24902,24903],{"class":1443,"line":1444},[1441,24904,24898],{"class":18570},[2681,24906,24908],{"id":24907},"advantages","Advantages",[1775,24910,24911,24914,24917,24920,24923],{},[1778,24912,24913],{},"Image size does not affect the size of the email",[1778,24915,24916],{},"Images are not removed by the end use email client",[1778,24918,24919],{},"Images are not affected by the Outlook bug where images are displayed as attachments",[1778,24921,24922],{},"Image quality does not degrade when replied",[1778,24924,24925],{},"Images are not seen as attachments by external mail plugins",[2681,24927,24929],{"id":24928},"disadvantages","Disadvantages",[1775,24931,24932,24939],{},[1778,24933,24934,24935,24938],{},"Mail clients may require you to ",[1563,24936,24937],{},"Click here to download pictures"," before being displayed",[1778,24940,24941],{},"Requires a connection to the web to view the images",[5609,24943,24945],{"id":24944},"embedded-images","Embedded Images",[1414,24947,24948],{},"Embedded images are physically attached to the body of the email when a Signature is inserted. The images are added to the content of the email and do not rely on an external source.",[2681,24950,24908],{"id":24951},"advantages-1",[1775,24953,24954,24957,24960],{},[1778,24955,24956],{},"Images are always contained within the email",[1778,24958,24959],{},"Clients are not required to download images",[1778,24961,24962],{},"Images can be seen by all recipients",[2681,24964,24929],{"id":24965},"disadvantages-1",[1775,24967,24968,24971,24974],{},[1778,24969,24970],{},"Increases the amount of data consumed by the email",[1778,24972,24973],{},"Image quality degrades after multiple replies",[1778,24975,24976],{},"Images can be seen as attachments by external mail plugins",[5609,24978,24980],{"id":24979},"which-option-should-your-company-use","Which option should your company use?",[1414,24982,24983],{},"If you use a specific mail plugin or a customer that has issues with embedded images, you may have little choice but to use hotlinked images.",[1414,24985,24986],{},"Generally embedded images are the recommended solution as this ensures that the signature images will be visible to your recipients even if they do not download images as default. It may be worth using hotlinked images if the majority of customers use mobile devices or use webmail clients such as gmail or similar.",[1613,24988,24989],{},"html pre.shiki code .sTEyZ, html code.shiki .sTEyZ{--shiki-light:#90A4AE;--shiki-default:#EEFFFF;--shiki-dark:#BABED8}html .light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html.light .shiki span {color: var(--shiki-light);background: var(--shiki-light-bg);font-style: var(--shiki-light-font-style);font-weight: var(--shiki-light-font-weight);text-decoration: var(--shiki-light-text-decoration);}html .default .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .shiki span {color: var(--shiki-default);background: var(--shiki-default-bg);font-style: var(--shiki-default-font-style);font-weight: var(--shiki-default-font-weight);text-decoration: var(--shiki-default-text-decoration);}html .dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}html.dark .shiki span {color: var(--shiki-dark);background: var(--shiki-dark-bg);font-style: var(--shiki-dark-font-style);font-weight: var(--shiki-dark-font-weight);text-decoration: var(--shiki-dark-text-decoration);}",{"title":1400,"searchDepth":1401,"depth":1401,"links":24991},[24992,24993],{"id":3839,"depth":1401,"text":3840},{"id":5486,"depth":1401,"text":5487,"children":24994},[24995,24996,24997],{"id":24891,"depth":5673,"text":24892},{"id":24944,"depth":5673,"text":24945},{"id":24979,"depth":5673,"text":24980},"Compare hotlinked and embedded images in Outlook, including benefits, drawbacks, and common rendering issues.",{},{"title":1302,"description":24998},"Z6u7vc_AQnDyY8Qz5QawdZ1COmSAcF7Qlmn9yM1aiI0",{"id":25003,"title":1306,"access":1395,"body":25004,"description":25010,"extension":1404,"featuredInSearchOrder":19,"meta":25011,"navigation":19,"path":1307,"seo":25012,"stem":1308,"tags":19,"__hash__":25013},"docs\u002Fsignature-365\u002Fweb-portal\u002Fmanaging-images\u002Findex.md",{"type":1397,"value":25005,"toc":25008},[25006],[3007,25007],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":25009},[],"Browse Signature 365 Web Portal guides for supported signature image formats and image handling.",{"generatedGroup":3013},{"title":1306,"description":25010},"S9emmYu4vTrePXvmUITycHXdcsyoTYBpbDYioVsJNAE",{"id":25015,"title":1312,"access":1395,"body":25016,"description":25079,"extension":1404,"featuredInSearchOrder":19,"meta":25080,"navigation":19,"path":1313,"seo":25081,"stem":1314,"tags":19,"__hash__":25082},"docs\u002Fsignature-365\u002Fweb-portal\u002Fmanaging-images\u002Fwhat-types-of-images-are-supported.md",{"type":1397,"value":25017,"toc":25075},[25018,25021,25032,25035,25039,25042,25045,25049,25052,25055],[1414,25019,25020],{},"The following types of images are supported by Signature 365 and email clients that support HTML email:",[1775,25022,25023,25026,25029],{},[1778,25024,25025],{},"PNG",[1778,25027,25028],{},"JPG",[1778,25030,25031],{},"GIF",[1414,25033,25034],{},"For best results you should use images with a resolution of 96 DPI.",[1421,25036,25038],{"id":25037},"notes-on-jpg-format","Notes on JPG format",[1414,25040,25041],{},"Use RGB colour format. CMYK colour format may result in distorted colours in Outlook on desktop.",[1414,25043,25044],{},"Use maximum 24-bit colour depth. Higher than 24-bit may result in distorted colours in Outlook on desktop.",[1421,25046,25048],{"id":25047},"notes-on-gif-format","Notes on GIF format",[1414,25050,25051],{},"Animated GIFs are supported in Outlook 365. GIF animations will loop 3 times and then a Play button will show. Pressing the Play button, the animation will loop another 3 times.",[1414,25053,25054],{},"There is no support for animated GIFs in Outlook 2013, 2016, 2019 or 2021. Users can follow the steps below to view the email in their browser where animations will work:",[2114,25056,25057,25060],{},[1778,25058,25059],{},"Open the email",[1778,25061,5730,25062,25064,25065,25068,25069,25071,25072],{},[1563,25063,14159],{}," tab, in the ",[1563,25066,25067],{},"Move"," group, click ",[1563,25070,11407],{},", and then click ",[1563,25073,25074],{},"View in Browser",{"title":1400,"searchDepth":1401,"depth":1401,"links":25076},[25077,25078],{"id":25037,"depth":1401,"text":25038},{"id":25047,"depth":1401,"text":25048},"Check which image formats Signature 365 supports and the recommended resolution and colour settings for best email rendering.",{},{"title":1312,"description":25079},"ICrMEOrEH8vF4hSffks-2iXvEMbD38-FJMxFhmcbKAY",{"id":25084,"title":1322,"access":1395,"body":25085,"description":25180,"extension":1404,"featuredInSearchOrder":19,"meta":25181,"navigation":19,"path":1323,"seo":25182,"stem":1324,"tags":19,"__hash__":25183},"docs\u002Fsignature-365\u002Fweb-portal\u002Fsignature-rules\u002Fassigning-a-signature-to-an-email-alias.md",{"type":1397,"value":25086,"toc":25172},[25087,25089,25092,25094,25106,25110,25113,25116,25119,25125,25128,25134,25138,25141,25147,25150,25154,25157,25163,25166],[1421,25088,3840],{"id":3839},[1414,25090,25091],{},"You wish to define a different signature for an email alias that is assigned to your account.",[1421,25093,1649],{"id":1648},[1414,25095,25096,25097,25101,25102,1804],{},"Signature 365 can select a signature based on the from address sending the email. To best demonstrate this functionality, consider mailbox ",[1688,25098,25100],{"href":25099},"mailto:john.doe@brandyouremail.io","john.doe@brandyouremail.io"," with the alias email address ",[1688,25103,25105],{"href":25104},"mailto:john.doe@brandmyemail.com","john.doe@brandmyemail.com",[5609,25107,25109],{"id":25108},"rule-configuration","Rule Configuration",[1414,25111,25112],{},"You will need to ensure your signature templates are created, once this is completed we can define the deployment of the signatures to the alias address.",[1414,25114,25115],{},"You will require at least 2 rules to achieve this behaviour; one targeting the alias email address and the second applying to your main email address.",[1414,25117,25118],{},"The first rule will assign a template to all users using the alias @brandmyemail.com. If you wish to only target an individual user enter the full alias email address instead of @brandmyemail.com",[1414,25120,25121],{},[2360,25122],{"alt":25123,"src":25124},"Signature 365 rule configuration targeting the alias email domain","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-rules\u002Fassigning-a-signature-to-an-email-alias\u002Fsignature-rule-alias-rule-config.png",[1414,25126,25127],{},"The second rule is configured as normal, in this example a generic signature is applied to all users:",[1414,25129,25130],{},[2360,25131],{"alt":25132,"src":25133},"Signature 365 default rule configuration applying a generic signature to all users","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-rules\u002Fassigning-a-signature-to-an-email-alias\u002Fsignature-rule-default-rule-config.png",[5609,25135,25137],{"id":25136},"rule-order","Rule Order",[1414,25139,25140],{},"To ensure the priority of the rules is correct, the rule applied to the alias address must be higher priority:",[1414,25142,25143],{},[2360,25144],{"alt":25145,"src":25146},"Signature 365 rules list showing alias rule with higher priority than default rule","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-rules\u002Fassigning-a-signature-to-an-email-alias\u002Fsignature-rule-alias-rule-order.png",[1414,25148,25149],{},"If the alias address rule is not matched first, the users primary email address will be applied.",[5609,25151,25153],{"id":25152},"result","Result",[1414,25155,25156],{},"When sending an email from the primary email account the correct signature will be applied:",[1414,25158,25159],{},[2360,25160],{"alt":25161,"src":25162},"Outlook email showing the correct signature applied for the primary email account","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-rules\u002Fassigning-a-signature-to-an-email-alias\u002Fsignature-rule-primary-email-result.png",[1414,25164,25165],{},"When sending from an alias email address the signature for the alias address will be applied:",[1414,25167,25168],{},[2360,25169],{"alt":25170,"src":25171},"Outlook email showing the alias-specific signature applied when sending from the alias address","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-rules\u002Fassigning-a-signature-to-an-email-alias\u002Fsignature-rule-alias-email-result.png",{"title":1400,"searchDepth":1401,"depth":1401,"links":25173},[25174,25175],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649,"children":25176},[25177,25178,25179],{"id":25108,"depth":5673,"text":25109},{"id":25136,"depth":5673,"text":25137},{"id":25152,"depth":5673,"text":25153},"Use rules to assign different signatures to email aliases and control rule order for correct template selection.",{},{"title":1322,"description":25180},"vFu1T5ZP6IKXorOvKrJYjfndtI0nWD2uGjZhKoBofHQ",{"id":25185,"title":1316,"access":1395,"body":25186,"description":25192,"extension":1404,"featuredInSearchOrder":19,"meta":25193,"navigation":19,"path":1317,"seo":25194,"stem":1318,"tags":19,"__hash__":25195},"docs\u002Fsignature-365\u002Fweb-portal\u002Fsignature-rules\u002Findex.md",{"type":1397,"value":25187,"toc":25190},[25188],[3007,25189],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":25191},[],"Browse Signature 365 Web Portal guides for assigning templates by alias, sender, and shared mailbox.",{"generatedGroup":3013},{"title":1316,"description":25192},"9sHyLA_pazSWowTl1sinqyPLfV0wLa0IPT2uxP7nxmU",{"id":25197,"title":1326,"access":1395,"body":25198,"description":25365,"extension":1404,"featuredInSearchOrder":19,"meta":25366,"navigation":19,"path":1327,"seo":25367,"stem":1328,"tags":25368,"__hash__":25370},"docs\u002Fsignature-365\u002Fweb-portal\u002Fsignature-rules\u002Fsignatures-for-additional-and-shared-mailboxes.md",{"type":1397,"value":25199,"toc":25360},[25200,25211,25213,25216,25221,25230,25236,25239,25242,25245,25252,25258,25264,25269,25279,25281,25284,25290,25293,25296,25299,25305,25309,25315,25326,25332,25339,25342,25345,25351,25354],[1414,25201,25202,25203,25205,25206,25210],{},"Signature 365 can change the signature based on the data used when composing an email in Outlook. To best demonstrate this functionality, consider mailbox ",[1688,25204,25100],{"href":25099}," has access to another mailbox ",[1688,25207,25209],{"href":25208},"mailto:support@brandyouremail.io","support@brandyouremail.io"," (the concept is the same regardless if using a shared mailbox or another user's mailbox).",[5609,25212,25109],{"id":25108},[1414,25214,25215],{},"Consider how you wish the rule to be applied:",[1775,25217,25218],{},[1778,25219,25220],{},"Defining the data used in the signature.",[1414,25222,25223,25224,25226,25227,25229],{},"Within the rule configuration, the following checkbox is used to determine the data used. (In our example the ",[1563,25225,14150],{}," is john.doe@, and the ",[1563,25228,14147],{}," address is support@).",[1414,25231,25232],{},[2360,25233],{"alt":25234,"src":25235},"Signature 365 rule configuration showing the Match rule on Sender instead of From checkbox","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-rules\u002Fsignatures-for-additional-and-shared-mailboxes\u002Fshared-mailbox-sender-checkbox.png",[1414,25237,25238],{},"This checkbox alone is used to determine what information will be included in the signature template.",[1414,25240,25241],{},"In this scenario, you wish to include a different signature depending on the mail being sent from the johndoe@ address vs from the support@ mailbox.",[1414,25243,25244],{},"Depending on the configuration users may receive different signature templates; for this example, we wish to ensure when sending from the support mailbox all users are given their normal template.",[1414,25246,25247,25248,25251],{},"In this example a rule called \"",[1563,25249,25250],{},"John Doe Signatures","\" has been configured to specifically target the user with the following configuration:",[1414,25253,25254],{},[2360,25255],{"alt":25256,"src":25257},"Signature 365 rule configuration for John Doe targeting the sender with Sender match enabled","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-rules\u002Fsignatures-for-additional-and-shared-mailboxes\u002Fshared-mailbox-johndoe-rule-config.png",[1414,25259,18384,25260,25263],{},[1563,25261,25262],{},"Match rule on Sender instead of From when email is sent on behalf of"," option; this determines if the rule should be triggered based on the sender or from address. In this case the rule will trigger based on the sender as a different template should be applied when sending from the support mailbox.",[1775,25265,25266],{},[1778,25267,25268],{},"Defining the matched user on a rule",[1414,25270,25271,25272,25274,25275],{},"A second rule exists with a similar configuration targeting the support mailbox. This rule should be matched when the From address is support@, the rule is configured with ",[1563,25273,25262],{}," unchecked.\n",[2360,25276],{"alt":25277,"src":25278},"Signature 365 rule configuration for the support mailbox with Sender match unchecked","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-rules\u002Fsignatures-for-additional-and-shared-mailboxes\u002Fshared-mailbox-support-rule-config.png",[5609,25280,25137],{"id":25136},[1414,25282,25283],{},"You will also need to consider the ordering of these rules. Rules are always applied in priority order, and the highest priority rule will be set as the default signature. In the example, the rules are configured as follows:",[1414,25285,25286],{},[2360,25287],{"alt":25288,"src":25289},"Signature 365 rules list showing incorrect priority order with John Doe rule first","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-rules\u002Fsignatures-for-additional-and-shared-mailboxes\u002Fshared-mailbox-rule-order-incorrect.png",[1414,25291,25292],{},"For this example, Outlook has been configured using the johndoe@ account. When sending an email on behalf of the support@ email account, johndoe@ will always match the first rule, and as a result, the Support Mailbox signature will not be applied as the Sender is always the johndoe@ account.",[1414,25294,25295],{},"To resolve this you must move the rules to ensure the Support mailbox rule is a higher priority.",[1414,25297,25298],{},"The following order will provide the desired result since you wish to ensure everyone sending from the support mailbox receives the same template and configuration.",[1414,25300,25301],{},[2360,25302],{"alt":25303,"src":25304},"Signature 365 rules list showing correct priority order with support mailbox rule first","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-rules\u002Fsignatures-for-additional-and-shared-mailboxes\u002Fshared-mailbox-rule-order-correct.png",[5609,25306,25308],{"id":25307},"overriding-data-in-signature-templates","Overriding data in Signature Templates",[1414,25310,25311,25312,25314],{},"When sending emails from a generic mailbox such as a support mailbox. You may wish to ensure the vast majority of information uses data from the generic mailbox (support@ in this example) but in some cases you may want to include the ",[1563,25313,14150],{}," user's data.",[1414,25316,25317,25318,25321,25322,25325],{},"Within the Signature template, you can prefix any field with ",[1563,25319,25320],{},"Sender."," to force the sender mailbox information, or ",[1563,25323,25324],{},"From."," to force the from mailbox information. Below is an example template:",[1414,25327,25328],{},[2360,25329],{"alt":25330,"src":25331},"Signature 365 template editor showing Sender prefix used on the FullName field","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-rules\u002Fsignatures-for-additional-and-shared-mailboxes\u002Fshared-mailbox-template-sender-prefix.png",[1414,25333,25334,25335,25338],{},"In the example above the FullName field is prefixed with Sender. to ensure the signature is generated with the senders full name. As this rule applied to the support@ mailbox is configured to use the From data, any field without the ",[1563,25336,25337],{},"sender."," prefix will use data of the From mailbox.",[1414,25340,25341],{},"As an example, the following 2 signatures demonstrate how this will display for the johndoe@ vs the support: Mailboxes:",[1414,25343,25344],{},"Signature template for John Doe:",[1414,25346,25347],{},[2360,25348],{"alt":25349,"src":25350},"Signature 365 preview showing the signature generated for John Doe's mailbox","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-rules\u002Fsignatures-for-additional-and-shared-mailboxes\u002Fshared-mailbox-johndoe-signature-preview.png",[1414,25352,25353],{},"Signature template for the support mailbox with the fullname being pulled from the Sender details.",[1414,25355,25356],{},[2360,25357],{"alt":25358,"src":25359},"Signature 365 preview showing the support mailbox signature with sender full name","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-rules\u002Fsignatures-for-additional-and-shared-mailboxes\u002Fshared-mailbox-support-signature-preview.png",{"title":1400,"searchDepth":1401,"depth":1401,"links":25361},[25362,25363,25364],{"id":25108,"depth":5673,"text":25109},{"id":25136,"depth":5673,"text":25137},{"id":25307,"depth":5673,"text":25308},"Configure rules so additional or shared mailboxes use the right template and sender data in Outlook.",{},{"title":1326,"description":25365},[25369],"shared mailbox","hsJVlgy9Zj-_3FHhbAKagMckjS1pQMlA9EJT8p3k7xQ",{"id":25372,"title":1336,"access":1395,"body":25373,"description":25993,"extension":1404,"featuredInSearchOrder":19,"meta":25994,"navigation":19,"path":1337,"seo":25995,"stem":1338,"tags":19,"__hash__":25996},"docs\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Fgetting-started-with-the-template-editor.md",{"type":1397,"value":25374,"toc":25985},[25375,25378,25382,25385,25391,25394,25397,25400,25404,25407,25576,25579,25583,25586,25590,25595,25600,25604,25609,25614,25618,25623,25628,25632,25718,25721,25757,25761,25764,25835,25839,25842,25845,25903,25909,25912,25964,25970,25974,25977,25983],[1414,25376,25377],{},"The template editor allows you to design your signatures, campaigns and disclaimers for both HTML and Plain text email. You can also preview your templates with user data for any selected user. This article tells you how to get started with the editor, how to use merge fields, and how to use conditional statements.",[1421,25379,25381],{"id":25380},"getting-started","Getting started",[1414,25383,25384],{},"The template editor is designed to be easy to use and to allow creating templates without any coding experience:",[1414,25386,25387],{},[2360,25388],{"alt":25389,"src":25390},"Signature 365 template editor overview showing the HTML and Plain text tabs and toolbar","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Fgetting-started-with-the-template-editor\u002Ftemplate-editor-overview.png",[1414,25392,25393],{},"The top ribbon allows switching between the HTML and Text templates. When in HTML mode you can switch between the Visual Editor, the Source Editor and Preview, and when in Text mode, you can switch between the Source Editor and Preview. Preview allows you to preview the template as it will look in email clients merging with data for a selected user.",[1414,25395,25396],{},"Below the top ribbon there is a menu, and also a toolbar, providing you access to all the commands of the editor. Editing and using commands will be familiar to users of most email clients and word processing software.",[1414,25398,25399],{},"When creating templates you use merge fields to merge user data such as full name, job title and phone numbers. You can also use conditional statements to control the design depending on if fields are empty or match certain criteria. Finally can use functions and code to manipulate data. For example you can convert data to lower case or upper case. You can find more information on all of this below.",[1421,25401,25403],{"id":25402},"merge-fields","Merge fields",[1414,25405,25406],{},"The following merge fields are supported in templates:",[1942,25408,25409,25419],{},[12865,25410,25411],{},[1949,25412,25413,25416],{},[12870,25414,25415],{},"Name",[12870,25417,25418],{},"Merge field",[1946,25420,25421,25429,25437,25445,25454,25463,25472,25481,25489,25497,25505,25513,25521,25529,25537,25546,25554,25567],{},[1949,25422,25423,25425],{},[1952,25424,16425],{},[1952,25426,25427],{},[1438,25428,16430],{},[1949,25430,25431,25433],{},[1952,25432,16464],{},[1952,25434,25435],{},[1438,25436,16469],{},[1949,25438,25439,25441],{},[1952,25440,16477],{},[1952,25442,25443],{},[1438,25444,16482],{},[1949,25446,25447,25450],{},[1952,25448,25449],{},"First name",[1952,25451,25452],{},[1438,25453,16520],{},[1949,25455,25456,25459],{},[1952,25457,25458],{},"Last name",[1952,25460,25461],{},[1438,25462,16559],{},[1949,25464,25465,25468],{},[1952,25466,25467],{},"Full name",[1952,25469,25470],{},[1438,25471,16533],{},[1949,25473,25474,25477],{},[1952,25475,25476],{},"Job title",[1952,25478,25479],{},[1438,25480,16546],{},[1949,25482,25483,25485],{},[1952,25484,16580],{},[1952,25486,25487],{},[1438,25488,16585],{},[1949,25490,25491,25493],{},[1952,25492,3940],{},[1952,25494,25495],{},[1438,25496,16597],{},[1949,25498,25499,25501],{},[1952,25500,16618],{},[1952,25502,25503],{},[1438,25504,16623],{},[1949,25506,25507,25509],{},[1952,25508,16502],{},[1952,25510,25511],{},[1438,25512,16507],{},[1949,25514,25515,25517],{},[1952,25516,16683],{},[1952,25518,25519],{},[1438,25520,16688],{},[1949,25522,25523,25525],{},[1952,25524,16412],{},[1952,25526,25527],{},[1438,25528,16417],{},[1949,25530,25531,25533],{},[1952,25532,16670],{},[1952,25534,25535],{},[1438,25536,16675],{},[1949,25538,25539,25542],{},[1952,25540,25541],{},"Postal code",[1952,25543,25544],{},[1438,25545,16649],{},[1949,25547,25548,25550],{},[1952,25549,16438],{},[1952,25551,25552],{},[1438,25553,16443],{},[1949,25555,25556,25559],{},[1952,25557,25558],{},"Custom attribute",[1952,25560,25561,12513,25564],{},[1438,25562,25563],{},"{{CustomAttribute1}}",[1438,25565,25566],{},"{{CustomAttribute15}}",[1949,25568,25569,25571],{},[1952,25570,16639],{},[1952,25572,25573],{},[1438,25574,25575],{},"{{PhotoUrl}}",[1414,25577,25578],{},"You can use merge fields anywhere in HTML and plain text templates.",[1421,25580,25582],{"id":25581},"conditional-statements","Conditional statements",[1414,25584,25585],{},"You can use conditional statements to control the layout of your template depending on user data. This is useful to control the layout, for example, when merge fields are empty.",[2681,25587,25589],{"id":25588},"check-if-field-is-set","Check if field is set",[1414,25591,25592],{},[1438,25593,25594],{},"{{if Field}}...{{end}}",[1414,25596,25597],{},[1438,25598,25599],{},"{{if Field}}...{{else}}...{{end}}",[2681,25601,25603],{"id":25602},"check-if-field-is-not-set","Check if field is not set",[1414,25605,25606],{},[1438,25607,25608],{},"{{if !Field}}...{{end}}",[1414,25610,25611],{},[1438,25612,25613],{},"{{if !Field}}...{{else}}...{{end}}",[2681,25615,25617],{"id":25616},"check-field-against-value","Check field against value",[1414,25619,25620],{},[1438,25621,25622],{},"{{if Field==\"value\"}}...{{end}}",[1414,25624,25625],{},[1438,25626,25627],{},"{{if Field==\"value\"}}...{{else}}...{{end}}",[2681,25629,25631],{"id":25630},"the-following-operators-are-available-for-comparing-values","The following operators are available for comparing values:",[1942,25633,25634,25643],{},[12865,25635,25636],{},[1949,25637,25638,25641],{},[12870,25639,25640],{},"Operator",[12870,25642,2233],{},[1946,25644,25645,25659,25671,25682,25694,25706],{},[1949,25646,25647,25656],{},[1952,25648,25649,25652,25653],{},[1438,25650,25651],{},"\u003Cleft>"," == ",[1438,25654,25655],{},"\u003Cright>",[1952,25657,25658],{},"Is left equal to right?",[1949,25660,25661,25668],{},[1952,25662,25663,25665,25666],{},[1438,25664,25651],{}," != ",[1438,25667,25655],{},[1952,25669,25670],{},"Is left not equal to right?",[1949,25672,25673,25679],{},[1952,25674,25675,3269,25677],{},[1438,25676,25651],{},[1438,25678,25655],{},[1952,25680,25681],{},"Is left greater than right?",[1949,25683,25684,25691],{},[1952,25685,25686,25688,25689],{},[1438,25687,25651],{}," >= ",[1438,25690,25655],{},[1952,25692,25693],{},"Is left greater or equal to right?",[1949,25695,25696,25703],{},[1952,25697,25698,25700,25701],{},[1438,25699,25651],{}," \u003C ",[1438,25702,25655],{},[1952,25704,25705],{},"Is left less than right?",[1949,25707,25708,25715],{},[1952,25709,25710,25712,25713],{},[1438,25711,25651],{}," \u003C= ",[1438,25714,25655],{},[1952,25716,25717],{},"Is left less or equal to right?",[1414,25719,25720],{},"The following operators are available for combining conditional expressions:",[1942,25722,25723,25731],{},[12865,25724,25725],{},[1949,25726,25727,25729],{},[12870,25728,25640],{},[12870,25730,2233],{},[1946,25732,25733,25745],{},[1949,25734,25735,25742],{},[1952,25736,25737,25739,25740],{},[1438,25738,25651],{}," && ",[1438,25741,25655],{},[1952,25743,25744],{},"Is left true and right true?",[1949,25746,25747,25754],{},[1952,25748,25749,25751,25752],{},[1438,25750,25651],{}," || ",[1438,25753,25655],{},[1952,25755,25756],{},"Is left true or right true?",[1421,25758,25760],{"id":25759},"string-functions","String functions",[1414,25762,25763],{},"The table below details some of the supported string functions:",[1942,25765,25766,25775],{},[12865,25767,25768],{},[1949,25769,25770,25773],{},[12870,25771,25772],{},"Function",[12870,25774,2233],{},[1946,25776,25777,25791,25802,25813,25824],{},[1949,25778,25779,25782],{},[1952,25780,25781],{},"string.contains",[1952,25783,25784,25785,7241,25788],{},"Does input string contain specified string? Example: ",[1438,25786,25787],{},"{{if (string.contains Field \"value\")}}",[1438,25789,25790],{},"{{end}}",[1949,25792,25793,25796],{},[1952,25794,25795],{},"string.downcase",[1952,25797,25798,25799],{},"Convert string to lower case. Example: ",[1438,25800,25801],{},"{{string.downcase Field}}",[1949,25803,25804,25807],{},[1952,25805,25806],{},"string.replace",[1952,25808,25809,25810],{},"Replaces all occurrences of a string with a substring. Example: ",[1438,25811,25812],{},"{{string.replace Field \"match\" \"replace\"}}",[1949,25814,25815,25818],{},[1952,25816,25817],{},"string.slice",[1952,25819,25820,25821],{},"Returns the substring starting at the specified index and optionally with a specified length. Example: ",[1438,25822,25823],{},"{{string.slice Field start length}}",[1949,25825,25826,25829],{},[1952,25827,25828],{},"string.upcase",[1952,25830,25831,25832],{},"Convert string to upper case. Example: ",[1438,25833,25834],{},"{{string.upcase Field}}",[1421,25836,25838],{"id":25837},"avoiding-blank-or-empty-lines","Avoiding blank or empty lines",[1414,25840,25841],{},"When a conditional statement that evaluates to false includes a whole line this will result in a blank line in the signature. To avoid this, include the line break within the conditional statement.",[1414,25843,25844],{},"The example below results in an empty field between name and phone in signatures for users that do not have a mobile number:",[1432,25846,25848],{"className":18553,"code":25847,"language":18555,"meta":1400,"style":1400},"{{fullname}}\n{{if mobile}}Mobile: {{mobile}}{{end}}\nPhone: {{phone}}\n",[1438,25849,25850,25861,25889],{"__ignoreMap":1400},[1441,25851,25852,25854,25857,25859],{"class":1443,"line":1444},[1441,25853,24208],{"class":18562},[1441,25855,25856],{"class":18570},"{fullname",[1441,25858,24214],{"class":18562},[1441,25860,18657],{"class":18570},[1441,25862,25863,25865,25868,25870,25873,25875,25877,25879,25881,25883,25885,25887],{"class":1443,"line":1401},[1441,25864,24208],{"class":18562},[1441,25866,25867],{"class":18570},"{if mobile",[1441,25869,24214],{"class":18562},[1441,25871,25872],{"class":18570},"}Mobile: ",[1441,25874,24208],{"class":18562},[1441,25876,24222],{"class":18570},[1441,25878,24214],{"class":18562},[1441,25880,24214],{"class":18570},[1441,25882,24208],{"class":18562},[1441,25884,24233],{"class":18570},[1441,25886,24214],{"class":18562},[1441,25888,18657],{"class":18570},[1441,25890,25891,25894,25896,25899,25901],{"class":1443,"line":5673},[1441,25892,25893],{"class":18570},"Phone: ",[1441,25895,24208],{"class":18562},[1441,25897,25898],{"class":18570},"{phone",[1441,25900,24214],{"class":18562},[1441,25902,18657],{"class":18570},[1414,25904,25905],{},[2360,25906],{"alt":25907,"src":25908},"Signature preview showing a blank line between name and phone when mobile field is empty","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Fgetting-started-with-the-template-editor\u002Ftemplate-editor-blank-line-example.png",[1414,25910,25911],{},"To avoid this scenario, the conditional statement should be rewritten to include the line break as the example below:",[1432,25913,25915],{"className":18553,"code":25914,"language":18555,"meta":1400,"style":1400},"{{fullname}}\n{{if mobile}}Mobile: {{mobile}}\n{{end}}Phone: {{phone}}\n",[1438,25916,25917,25927,25945],{"__ignoreMap":1400},[1441,25918,25919,25921,25923,25925],{"class":1443,"line":1444},[1441,25920,24208],{"class":18562},[1441,25922,25856],{"class":18570},[1441,25924,24214],{"class":18562},[1441,25926,18657],{"class":18570},[1441,25928,25929,25931,25933,25935,25937,25939,25941,25943],{"class":1443,"line":1401},[1441,25930,24208],{"class":18562},[1441,25932,25867],{"class":18570},[1441,25934,24214],{"class":18562},[1441,25936,25872],{"class":18570},[1441,25938,24208],{"class":18562},[1441,25940,24222],{"class":18570},[1441,25942,24214],{"class":18562},[1441,25944,18657],{"class":18570},[1441,25946,25947,25949,25951,25953,25956,25958,25960,25962],{"class":1443,"line":5673},[1441,25948,24208],{"class":18562},[1441,25950,24233],{"class":18570},[1441,25952,24214],{"class":18562},[1441,25954,25955],{"class":18570},"}Phone: ",[1441,25957,24208],{"class":18562},[1441,25959,25898],{"class":18570},[1441,25961,24214],{"class":18562},[1441,25963,18657],{"class":18570},[1414,25965,25966],{},[2360,25967],{"alt":25968,"src":25969},"Signature preview showing no blank line between name and phone with corrected conditional syntax","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Fgetting-started-with-the-template-editor\u002Ftemplate-editor-no-blank-line-example.png",[1421,25971,25973],{"id":25972},"coding","Coding",[1414,25975,25976],{},"We support the scriban language in templates. Scriban is a fast, powerful, safe and lightweight scripting language. You can use this for example to convert phone numbers to a specific format. The full documentation is available here:",[1414,25978,25979],{},[1688,25980,25981],{"href":25981,"rel":25982},"https:\u002F\u002Fscriban.github.io\u002Fdocs\u002Flanguage\u002F",[1692],[1613,25984,24302],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":25986},[25987,25988,25989,25990,25991,25992],{"id":25380,"depth":1401,"text":25381},{"id":25402,"depth":1401,"text":25403},{"id":25581,"depth":1401,"text":25582},{"id":25759,"depth":1401,"text":25760},{"id":25837,"depth":1401,"text":25838},{"id":25972,"depth":1401,"text":25973},"Get started with the template editor, merge fields, previews, and conditional statements for HTML and plain-text templates.",{},{"title":1336,"description":25993},"g5Mf14v03fXG44clZzIZt67Xl8_4t4GMfhDr0wH6sQ0",{"id":25998,"title":1330,"access":1395,"body":25999,"description":26005,"extension":1404,"featuredInSearchOrder":19,"meta":26006,"navigation":19,"path":1331,"seo":26007,"stem":1332,"tags":19,"__hash__":26008},"docs\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Findex.md",{"type":1397,"value":26000,"toc":26003},[26001],[3007,26002],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":26004},[],"Browse Signature 365 Web Portal guides for editing, organising, and publishing signature templates.",{"generatedGroup":3013},{"title":1330,"description":26005},"NAl0pYg8_7urSZ6hIT3kjs9BfWzxOVoSmR7_P-vDpq4",{"id":26010,"title":1340,"access":1395,"body":26011,"description":26104,"extension":1404,"featuredInSearchOrder":19,"meta":26105,"navigation":19,"path":1341,"seo":26106,"stem":1342,"tags":19,"__hash__":26107},"docs\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Finserting-an-email-address-or-telephone-as-a-weblink.md",{"type":1397,"value":26012,"toc":26100},[26013,26015,26018,26020,26027,26030,26063,26066,26098],[1421,26014,1635],{"id":1634},[1414,26016,26017],{},"You wish to insert a mailto: or tel: link into a signature as a weblink",[1421,26019,1649],{"id":1648},[1414,26021,26022,26023,26026],{},"This requires using an ",[1438,26024,26025],{},"\u003Ca href>"," link to insert a link in the signature template. You can do this by using a piece of code similar to the following:",[1414,26028,26029],{},"To insert a telephone link:",[1432,26031,26033],{"className":20199,"code":26032,"language":20201,"meta":1400,"style":1400},"\u003Ca href=\"tel:+4414833210029\">+441483321002 \u003C\u002Fa>\n",[1438,26034,26035],{"__ignoreMap":1400},[1441,26036,26037,26039,26041,26043,26045,26047,26050,26052,26054,26057,26059,26061],{"class":1443,"line":1444},[1441,26038,20208],{"class":18562},[1441,26040,1688],{"class":20211},[1441,26042,20587],{"class":18581},[1441,26044,20217],{"class":18562},[1441,26046,4695],{"class":18562},[1441,26048,26049],{"class":18565},"tel:+4414833210029",[1441,26051,4695],{"class":18562},[1441,26053,20599],{"class":18562},[1441,26055,26056],{"class":18570},"+441483321002 ",[1441,26058,20513],{"class":18562},[1441,26060,1688],{"class":20211},[1441,26062,20255],{"class":18562},[1414,26064,26065],{},"To insert a mailto link:",[1432,26067,26069],{"className":20199,"code":26068,"language":20201,"meta":1400,"style":1400},"\u003Ca href=\"mailto:support@symprex.com\">support@symprex.com \u003C\u002Fa>\n",[1438,26070,26071],{"__ignoreMap":1400},[1441,26072,26073,26075,26077,26079,26081,26083,26085,26087,26089,26092,26094,26096],{"class":1443,"line":1444},[1441,26074,20208],{"class":18562},[1441,26076,1688],{"class":20211},[1441,26078,20587],{"class":18581},[1441,26080,20217],{"class":18562},[1441,26082,4695],{"class":18562},[1441,26084,3131],{"class":18565},[1441,26086,4695],{"class":18562},[1441,26088,20599],{"class":18562},[1441,26090,26091],{"class":18570},"support@symprex.com ",[1441,26093,20513],{"class":18562},[1441,26095,1688],{"class":20211},[1441,26097,20255],{"class":18562},[1613,26099,20655],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":26101},[26102,26103],{"id":1634,"depth":1401,"text":1635},{"id":1648,"depth":1401,"text":1649},"Add mailto and telephone links to templates using HTML anchor tags in the Signature 365 source editor.",{},{"title":1340,"description":26104},"_jxUBrjF2noWdkid2xftsWihPiBLqjEfnfwi8YGuo6A",{"id":26109,"title":1344,"access":1395,"body":26110,"description":26260,"extension":1404,"featuredInSearchOrder":19,"meta":26261,"navigation":19,"path":1345,"seo":26262,"stem":1346,"tags":19,"__hash__":26263},"docs\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Ftemplate-editor-menu-options.md",{"type":1397,"value":26111,"toc":26254},[26112,26115,26121,26125,26128,26148,26152,26155,26161,26182,26186,26189,26224,26228,26234,26237],[1414,26113,26114],{},"The following article details the functions available in the Signature 365 visual editor menu and ribbon, and how these are used.",[1414,26116,26117],{},[2360,26118],{"alt":26119,"src":26120},"Signature 365 visual editor showing the menu bar and formatting ribbon","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Ftemplate-editor-menu-options\u002Ftemplate-editor-menu-ribbon.png",[5609,26122,26124],{"id":26123},"edit-menu","Edit menu",[1414,26126,26127],{},"Contains standard editing options:",[1775,26129,26130,26133,26136,26139,26142,26145],{},[1778,26131,26132],{},"Undo (Included on the menu ribbon)",[1778,26134,26135],{},"Redo (Included on the menu ribbon)",[1778,26137,26138],{},"Cut",[1778,26140,26141],{},"Copy",[1778,26143,26144],{},"Paste",[1778,26146,26147],{},"Select All",[5609,26149,26151],{"id":26150},"insert-menu","Insert menu",[1414,26153,26154],{},"Options for inserting elements to the template, all insert options are included on the menu ribbon, under the ... menu option.",[1414,26156,26157],{},[2360,26158],{"alt":26159,"src":26160},"Signature 365 template editor Insert menu showing Image, Link, Field, Conditional Statement, and QR Code options","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Ftemplate-editor-menu-options\u002Ftemplate-editor-insert-menu.png",[1775,26162,26163,26166,26169,26176,26179],{},[1778,26164,26165],{},"Image - Insert an image from the Signature 365 image library",[1778,26167,26168],{},"Link - Select a piece of text to convert to a Hyperlink",[1778,26170,26171,26172,26175],{},"Field - Insert a field imported from Entra \u002F Azure AD. Fields are defined as ",[1438,26173,26174],{},"{{fieldname}}"," and can be selected from User, Company or Message",[1778,26177,26178],{},"Conditional Statement - Insert a conditional statement with its correct syntax. Selecting a field will insert this with the conditional test",[1778,26180,26181],{},"QR Code - Inserts a QR code with the specified text. This text can be a field, URL link or similar",[5609,26183,26185],{"id":26184},"format-menu","Format menu",[1414,26187,26188],{},"Standard text formatting options:",[1775,26190,26191,26194,26197,26200,26203,26206,26209,26212,26215,26218,26221],{},[1778,26192,26193],{},"Bold (Included on the menu ribbon)",[1778,26195,26196],{},"Italic (Included on the menu ribbon)",[1778,26198,26199],{},"Underline (Included on the menu ribbon)",[1778,26201,26202],{},"Superscript",[1778,26204,26205],{},"Subscript",[1778,26207,26208],{},"Fonts - Select from the fonts available in Signature 365",[1778,26210,26211],{},"Font sizes",[1778,26213,26214],{},"Align (Included on the menu ribbon)",[1778,26216,26217],{},"Text Colour (Included on the menu ribbon)",[1778,26219,26220],{},"Background Colour (Included on the menu ribbon)",[1778,26222,26223],{},"Clear formatting (Included on the menu ribbon)",[5609,26225,26227],{"id":26226},"table-menu","Table menu",[1414,26229,26230],{},[2360,26231],{"alt":26232,"src":26233},"Signature 365 template editor Table menu showing table insert and manipulation options","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Ftemplate-editor-menu-options\u002Ftemplate-editor-table-menu.png",[1414,26235,26236],{},"Table manipulation options, included on the ... menu option",[1775,26238,26239,26242,26245,26248,26251],{},[1778,26240,26241],{},"Table - Select a table size and insert into the template",[1778,26243,26244],{},"Cell - Cell properties and merge \u002F split",[1778,26246,26247],{},"Column - Insert \u002F Delete \u002F Cut \u002F Copy \u002F Paste",[1778,26249,26250],{},"Table Properties",[1778,26252,26253],{},"Delete Table",{"title":1400,"searchDepth":1401,"depth":1401,"links":26255},[26256,26257,26258,26259],{"id":26123,"depth":5673,"text":26124},{"id":26150,"depth":5673,"text":26151},{"id":26184,"depth":5673,"text":26185},{"id":26226,"depth":5673,"text":26227},"Review the visual editor menus and ribbon options for editing, inserting, formatting, and working with tables.",{},{"title":1344,"description":26260},"NR4kJPUR42m75eeH6k8g9DzVuLZuxHjoV-kbP11hwiM",{"id":26265,"title":1348,"access":1395,"body":26266,"description":26355,"extension":1404,"featuredInSearchOrder":19,"meta":26356,"navigation":19,"path":1349,"seo":26357,"stem":1350,"tags":19,"__hash__":26358},"docs\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Ftemplate-revisions-and-draft-mode.md",{"type":1397,"value":26267,"toc":26353},[26268,26271,26274,26277,26280,26286,26289,26295,26298,26304,26311,26318,26324,26327,26333,26339,26346],[1414,26269,26270],{},"Signature, Campaign and Disclaimer templates now feature revisions and a draft mode in order to enable you to edit your existing templates without immediately affecting the deployed version of the template.",[1414,26272,26273],{},"This functionality is enabled for all tenants; this allows the option to save your changes as a draft or publish directly to live, replacing the current template.",[1429,26275,26276],{},"You must publish a template in order update the template. Draft versions are not automatically published on save",[1414,26278,26279],{},"Pre-revisions:",[1414,26281,26282],{},[2360,26283],{"alt":26284,"src":26285},"Signature 365 template editor before revisions showing the save and publish options","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Ftemplate-revisions-and-draft-mode\u002Ftemplate-revisions-pre-revisions-view.png",[1414,26287,26288],{},"Revisions enabled:",[1414,26290,26291],{},[2360,26292],{"alt":26293,"src":26294},"Signature 365 template editor with revisions enabled showing draft and publish options","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Ftemplate-revisions-and-draft-mode\u002Ftemplate-revisions-enabled-view.png",[1414,26296,26297],{},"Your Signature, Campaign and Disclaimer templates will display an indicator showing if the latest version is in draft, published or published with a more decent draft:",[1414,26299,26300],{},[2360,26301],{"alt":26302,"src":26303,"style":17967},"Signature 365 template list showing draft status indicator on a template","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Ftemplate-revisions-and-draft-mode\u002Ftemplate-revisions-draft-indicator.png",[1414,26305,26306],{},[2360,26307],{"alt":26308,"src":26309,"style":26310},"Signature 365 template list showing published with newer draft status indicator","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Ftemplate-revisions-and-draft-mode\u002Ftemplate-revisions-published-indicator.png","width: 312px;",[1414,26312,26313,26314,26317],{},"When editing the signature, if revisions exist, you will see the ",[1563,26315,26316],{},"Revisions"," button at the top right of the page.",[1414,26319,26320],{},[2360,26321],{"alt":26322,"src":26323},"Signature 365 template editor showing the Revisions button in the top right","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Ftemplate-revisions-and-draft-mode\u002Ftemplate-revisions-button.png",[1414,26325,26326],{},"Clicking this will allow you to see all previous revisions of a template; in the example below you can see the current draft being worked on, the current published version of the template, and previous versions of the template.",[1414,26328,26329],{},[2360,26330],{"alt":26331,"src":26332},"Signature 365 revisions panel showing draft, published, and previous versions of a template","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Ftemplate-revisions-and-draft-mode\u002Ftemplate-revisions-history-list.png",[1414,26334,23980,26335,26338],{},[1563,26336,26337],{},"Continue editing"," button on a draft will take you back to the template design page, where you can then save and publish the template.",[1414,26340,26341,26342,26345],{},"Selecting an older revision from the list will display a comparison with the currently live version. To publish the older revision, click the ",[1563,26343,26344],{},"Restore"," button. This will create a new draft version of the restored template which you can then edit.",[1414,26347,26348,26352],{},[2360,26349],{"alt":26350,"src":26351},"Signature 365 revision comparison view showing differences between versions with Restore button","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Ftemplate-revisions-and-draft-mode\u002Ftemplate-revisions-restore-comparison.png","Please note that it is not possible to delete previously published templates.",{"title":1400,"searchDepth":1401,"depth":1401,"links":26354},[],"Use template revisions and draft mode to edit signatures, campaigns, and disclaimers without immediately changing live templates.",{},{"title":1348,"description":26355},"ttuLePoU6hHfcuxA5DsLJjsIXJB2x6hB9_0Arqx9-kk",{"id":26360,"title":1352,"access":1395,"body":26361,"description":26451,"extension":1404,"featuredInSearchOrder":19,"meta":26452,"navigation":19,"path":1353,"seo":26453,"stem":1354,"tags":19,"__hash__":26454},"docs\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Fusing-custom-fonts-in-signature-365.md",{"type":1397,"value":26362,"toc":26447},[26363,26365,26368,26370,26373,26385,26391,26394,26400,26407,26427,26433],[1421,26364,3840],{"id":3839},[1414,26366,26367],{},"You wish to use custom fonts with Signature 365.",[1421,26369,1649],{"id":1648},[1414,26371,26372],{},"It is possible to use the source editor to add custom fonts to an individual template from an external online font repository by using the code below.",[1429,26374,26375,26378],{},[1414,26376,26377],{},"Only custom repositories from Google and Adobe are currently allowed to use this feature.",[1414,26379,26380,26381,26384],{},"Please note that custom fonts cannot be selected using the visual editor and can only be defined in the source code with a ",[1438,26382,26383],{},"\u003Cspan>"," tag. Custom fonts are also typically not supported on mobile devices.",[1414,26386,26387,26388,26390],{},"Log on to your Signature 365 admin portal, select ",[1563,26389,5550],{}," and open the signature that you wish to use a custom font with.",[1414,26392,26393],{},"Select the Source editor tab to view the HTML source for the template.",[1414,26395,26396],{},[2360,26397],{"alt":26398,"src":26399},"Signature 365 template editor showing the Source editor tab selected","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Fusing-custom-fonts-in-signature-365\u002Fcustom-fonts-source-editor-tab.png",[1414,26401,26402,26403,26406],{},"You will be presented with the HTML source for the template, the following example will insert the ",[1563,26404,26405],{},"Poppins"," google font to use in the template. The same process can be used with an appropriate link for other fonts and repositories.",[1429,26408,26409,26413,26418,26423],{},[2681,26410,26412],{"id":26411},"html-code","HTML Code",[1414,26414,26415],{},[1438,26416,26417],{},"\u003Chead>",[1414,26419,26420],{},[1438,26421,26422],{},"\u003Clink href=\"https:\u002F\u002Ffonts.googleapis.com\u002Fcss?family=Poppins\" rel=\"stylesheet\">",[1414,26424,26425],{},[1438,26426,20261],{},[1414,26428,26429,26430,26432],{},"Once this is added you can apply this in the signature by using a ",[1438,26431,26383],{}," tag to apply this to the text as required.",[1429,26434,26435,26438],{},[2681,26436,26412],{"id":26437},"html-code-1",[1414,26439,26440,26443,26444],{},[1438,26441,26442],{},"\u003Cspan style=\"font-family: Poppins, Calibri;\">","Your Text Here",[1438,26445,26446],{},"\u003C\u002Fspan>",{"title":1400,"searchDepth":1401,"depth":1401,"links":26448},[26449,26450],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Add Google or Adobe custom fonts in the source editor and understand client support limitations.",{},{"title":1352,"description":26451},"t2R-TJitfIRejtN095JeLwsYWXaSCnMpd9RmK-90zQk",{"id":26456,"title":1356,"access":1395,"body":26457,"description":26677,"extension":1404,"featuredInSearchOrder":19,"meta":26678,"navigation":19,"path":1357,"seo":26679,"stem":1358,"tags":19,"__hash__":26680},"docs\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Fusing-folders.md",{"type":1397,"value":26458,"toc":26669},[26459,26462,26465,26468,26471,26475,26489,26496,26504,26510,26516,26519,26525,26529,26532,26538,26541,26547,26551,26554,26560,26568,26578,26582,26585,26592,26595,26601,26604,26611,26618,26622,26629,26636,26643,26649,26653,26660,26666],[1414,26460,26461],{},"The Folders feature in Signature 365 can be used to place your Signature, Campaign and Disclaimer templates into folders, making organisation and management easier.",[1414,26463,26464],{},"By default all templates are placed into a single folder; when using a less complex configuration this allows management from a single area.",[1414,26466,26467],{},"For our customers with multiple locations or many templates, this can introduce challenges with management of data. The folders feature allows you to separate these templates by folder, with the structure mirrored across all template types.",[1414,26469,26470],{},"By default, the folder structure component will not be shown - for our existing customers with no requirement for this feature, the interface will remain the same.",[5609,26472,26474],{"id":26473},"creating-folders","Creating folders",[1414,26476,26477,26478,26481,26482,7963,26485,26488],{},"To add a folder, simply click the ",[1563,26479,26480],{},"New folder"," button in the top left of the ",[1563,26483,26484],{},"Signatures, Campaigns",[1563,26486,26487],{},"Disclaimers"," tab:",[1414,26490,26491],{},[2360,26492],{"alt":26493,"src":26494,"style":26495},"Signature 365 Signatures tab showing the New folder button in the top left","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Fusing-folders\u002Ffolders-new-folder-button.png","width: 623px;",[1414,26497,26498,26499,26501,26502],{},"This will open the ",[1563,26500,26480],{}," pop up - type a name for the folder and hit ",[1563,26503,4122],{},[1414,26505,26506],{},[2360,26507],{"alt":26508,"src":26509},"Signature 365 New folder popup with name input field and Add button","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Fusing-folders\u002Ffolders-new-folder-popup.png",[1414,26511,26512,26513,26515],{},"You will now see the folder structure component to the left of the Signatures, Campaigns and Disclaimers window when you enter these tabs. The ",[1563,26514,8043],{}," folder always exists and sits as the root folder.",[1414,26517,26518],{},"The folder structure details the number of components stored in the folder - in this case the Home folder has 52 signatures within, and the \"Test\" subfolder has 1 signature, with 1 signature in the \"Sub 1\" folder.",[1414,26520,26521],{},[2360,26522],{"alt":26523,"src":26524},"Signature 365 folder structure panel showing Home folder and subfolders with signature counts","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Fusing-folders\u002Ffolders-folder-structure-view.png",[5609,26526,26528],{"id":26527},"folder-actions","Folder actions",[1414,26530,26531],{},"To access folder actions, simply right click on the folder to open a context menu, where you can create subfolders, rename or delete the folder you have selected.",[1414,26533,26534],{},[2360,26535],{"alt":26536,"src":26537},"Signature 365 folder right-click context menu showing create subfolder, rename, and delete options","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Fusing-folders\u002Ffolders-context-menu.png",[1414,26539,26540],{},"Attempting to remove a folder containing components other than your current selection will display a warning when you attempt to remove:",[1414,26542,26543],{},[2360,26544],{"alt":26545,"src":26546,"style":17979},"Signature 365 folder delete warning dialog for a folder containing templates","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Fusing-folders\u002Ffolders-delete-warning.png",[5609,26548,26550],{"id":26549},"moving-templates","Moving templates",[1414,26552,26553],{},"To move an existing template between folders, simply click and drag to the required folder, this will place the template in the required folder:",[1414,26555,26556],{},[2360,26557],{"alt":26558,"src":26559},"Signature 365 template being dragged to a different folder","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Fusing-folders\u002Ffolders-drag-to-folder.png",[1414,26561,26562,26563,26565,26566],{},"You can also use the Move option by right-clicking on a template when in grid mode, or by clicking the ",[1563,26564,7241],{}," option when in list mode and selecting ",[1563,26567,25067],{},[1414,26569,26570,26574],{},[2360,26571],{"alt":26572,"src":26573},"Signature 365 template right-click context menu in grid mode showing Move option","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Fusing-folders\u002Ffolders-template-context-menu-grid.png",[2360,26575],{"alt":26576,"src":26577},"Signature 365 template actions menu in list mode showing Move option","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Fusing-folders\u002Ffolders-template-menu-list.png",[5609,26579,26581],{"id":26580},"creating-new-templates-in-folders","Creating new templates in folders",[1414,26583,26584],{},"When creating a new template with folders active, you will see an additional selection requirement:",[1414,26586,26587],{},[2360,26588],{"alt":26589,"src":26590,"style":26591},"Signature 365 new template form showing folder selection dropdown","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Fusing-folders\u002Ffolders-new-template-folder-selection.png","width: 654px;",[1414,26593,26594],{},"Selecting the drop-down will allow you to pick the folder in which you wish to place the new template:",[1414,26596,26597],{},[2360,26598],{"alt":26599,"src":26600},"Signature 365 new template folder selection dropdown showing available folders","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Fusing-folders\u002Ffolders-new-template-folder-dropdown.png",[1414,26602,26603],{},"Creating a new template whilst in a folder will set the folder to the current location:",[1414,26605,26606],{},[2360,26607],{"alt":26608,"src":26609,"style":26610},"Signature 365 new template form with current folder pre-selected","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Fusing-folders\u002Ffolders-new-template-current-folder.png","width: 636px;",[1414,26612,26613],{},[2360,26614],{"alt":26615,"src":26616,"style":26617},"Signature 365 showing a new template created in the selected folder","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Fusing-folders\u002Ffolders-new-template-in-folder-result.png","width: 628px;",[5609,26619,26621],{"id":26620},"ordering-campaigns-and-disclaimers","Ordering Campaigns and Disclaimers",[1414,26623,26624,26625,26628],{},"Currently, campaigns and disclaimers are ordered in the same manner regardless of the use of folders. The order of these can be changed by selecting the ",[1563,26626,26627],{},"Reorder"," button from the campaigns or disclaimers tab:",[1414,26630,26631],{},[2360,26632],{"alt":26633,"src":26634,"style":26635},"Signature 365 Campaigns tab showing the Reorder button","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Fusing-folders\u002Ffolders-campaigns-reorder-button.png","width: 608px;",[1414,26637,26638,26639,26642],{},"This will present a list of all components to be reordered, these are changed using the up\u002Fdown arrows to the right side of the component name. If the folder feature is in use, the ",[1563,26640,26641],{},"Folder"," column will be displayed.",[1414,26644,26645],{},[2360,26646],{"alt":26647,"src":26648},"Signature 365 campaigns reorder list showing up\u002Fdown arrows and folder column","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Fusing-folders\u002Ffolders-campaigns-reorder-list.png",[5609,26650,26652],{"id":26651},"searching-for-signatures-campaigns-disclaimers","Searching for Signatures \u002F Campaigns \u002F Disclaimers",[1414,26654,26655,26656,26659],{},"Templates can be searched from the ",[1563,26657,26658],{},"Search by name or description"," box in the top right of each section. This function will search the current folder and all subfolders.",[1414,26661,26662],{},[2360,26663],{"alt":26664,"src":26665},"Signature 365 showing template search results with thumbnails and folder locations","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Fsignature-templates\u002Fusing-folders\u002Ffolders-template-search.png",[1414,26667,26668],{},"Entering a search term into the search box will search for all templates containing the search term in the name, displaying a thumbnail of the template, and the folder this is located in.",{"title":1400,"searchDepth":1401,"depth":1401,"links":26670},[26671,26672,26673,26674,26675,26676],{"id":26473,"depth":5673,"text":26474},{"id":26527,"depth":5673,"text":26528},{"id":26549,"depth":5673,"text":26550},{"id":26580,"depth":5673,"text":26581},{"id":26620,"depth":5673,"text":26621},{"id":26651,"depth":5673,"text":26652},"Organise signature, campaign, and disclaimer templates with folders, ordering, moving, and search tools.",{},{"title":1356,"description":26677},"XNyjQ2VD30cxO6tlF-vvyH88jj4O0u-417Xo4hxeI3w",{"id":26682,"title":1365,"access":1395,"body":26683,"description":26814,"extension":1404,"featuredInSearchOrder":19,"meta":26815,"navigation":19,"path":1366,"seo":26816,"stem":1367,"tags":19,"__hash__":26817},"docs\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fhow-to-update-the-sender-policy-framework-spf-record.md",{"type":1397,"value":26684,"toc":26810},[26685,26687,26690,26693,26696,26699,26705,26709,26712,26720,26723,26771,26774,26782,26785,26793,26796,26804,26807],[1421,26686,5487],{"id":5486},[1414,26688,26689],{},"If you have configured server-side signatures it is important you update the Sender Policy Framework (SPF) record for your domain to include the relevant Signature 365 SPF record.",[1414,26691,26692],{},"If you do not do this there is a risk that emails processed by Signature 365 will be marked as spam.",[1414,26694,26695],{},"The Signature 365 setup wizard will show you the domains you need to update SPF records for, and the mechanism you need to include.",[1414,26697,26698],{},"If you have already configured integration with Microsoft 365 you can see your domains here as well as the SPF record status for each domain:",[1414,26700,26701],{},[1688,26702,26703],{"href":26703,"rel":26704},"https:\u002F\u002Fapp.signature365.com\u002Fintegrations\u002Fmicrosoft365",[1692],[1421,26706,26708],{"id":26707},"how-to-update-the-spf-record","How to update the SPF record",[1414,26710,26711],{},"You need to update your SPF record to include the following entry:",[1429,26713,26714],{},[1432,26715,26718],{"className":26716,"code":26717,"language":1457,"meta":1400},[1455],"include:spf.\u003Cregion code>.signature365.net\n",[1438,26719,26717],{"__ignoreMap":1400},[1414,26721,26722],{},"The dashboard in Signature 365 shows the region your tenant belongs to. You can find the region code for your region in the table below:",[1942,26724,26725,26733],{},[12865,26726,26727],{},[1949,26728,26729,26731],{},[12870,26730,16309],{},[12870,26732,16312],{},[1946,26734,26735,26741,26747,26753,26759,26765],{},[1949,26736,26737,26739],{},[1952,26738,16319],{},[1952,26740,16322],{},[1949,26742,26743,26745],{},[1952,26744,16327],{},[1952,26746,16330],{},[1949,26748,26749,26751],{},[1952,26750,17291],{},[1952,26752,16338],{},[1949,26754,26755,26757],{},[1952,26756,17311],{},[1952,26758,16354],{},[1949,26760,26761,26763],{},[1952,26762,17321],{},[1952,26764,16362],{},[1949,26766,26767,26769],{},[1952,26768,17301],{},[1952,26770,16346],{},[1414,26772,26773],{},"For example, if your region is United Kingdom your region code is uk, and you need to include the following entry in your SPF record:",[1429,26775,26776],{},[1432,26777,26780],{"className":26778,"code":26779,"language":1457,"meta":1400},[1455],"include:spf.uk.signature365.net\n",[1438,26781,26779],{"__ignoreMap":1400},[1414,26783,26784],{},"If you are a Microsoft 365 customer your SPF record will already include the Microsoft 365 SPF record and look similar to this:",[1429,26786,26787],{},[1432,26788,26791],{"className":26789,"code":26790,"language":1457,"meta":1400},[1455],"v=spf1 include:spf.protection.outlook.com -all\n",[1438,26792,26790],{"__ignoreMap":1400},[1414,26794,26795],{},"We recommend you include the Signature 365 SPF record immediately after the Microsoft 365 SPF record as follows:",[1429,26797,26798],{},[1432,26799,26802],{"className":26800,"code":26801,"language":1457,"meta":1400},[1455],"v=spf1 include:spf.protection.outlook.com include:spf.eu.signature365.net -all\n",[1438,26803,26801],{"__ignoreMap":1400},[1414,26805,26806],{},"How exactly you update your SPF record depends on your hosting provider. Different hosting providers have different methods for accessing and updating the SPF record. If you are unsure how to do this, we recommend you contact your hosting provider or the person responsible for DNS in your organisation to get assistance.",[3845,26808,26809],{},"Note you must update the SPF record for each domain you use for email.",{"title":1400,"searchDepth":1401,"depth":1401,"links":26811},[26812,26813],{"id":5486,"depth":1401,"text":5487},{"id":26707,"depth":1401,"text":26708},"Update your SPF record for server-side signatures so messages processed by Signature 365 are less likely to be marked as spam.",{},{"title":1365,"description":26814},"nFtridvPinxGSwO4UM5smMynWjDTmjANCEa8QLFk0Do",{"id":26819,"title":1369,"access":1395,"body":26820,"description":27032,"extension":1404,"featuredInSearchOrder":19,"meta":27033,"navigation":19,"path":1370,"seo":27034,"stem":1371,"tags":19,"__hash__":27035},"docs\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fimport-active-directory-attributes-into-signature-365.md",{"type":1397,"value":26821,"toc":27024},[26822,26824,26827,26829,26832,26834,26837,26846,26852,26856,26864,26871,26948,26952,26955,26958,26961,26964,27021],[1421,26823,3840],{"id":3839},[1414,26825,26826],{},"You are in a hybrid Active Directory \u002F Entra ID environment and some Active Directory attributes for users are not populated in Signature 365.",[1421,26828,1642],{"id":1641},[1414,26830,26831],{},"By default, only certain attributes are synchronised from your on-premise Active Directory to Entra ID.",[1421,26833,1649],{"id":1648},[1414,26835,26836],{},"Completing the steps below will ensure any additional Active Directory attributes you need in Signature 365 are synchronised from Active Directory to Azure AD, using either Azure AD Connect or Entra Connect cloud sync tools.",[1414,26838,26839,26840,26845],{},"Once imported, you can see these fields in the ",[1688,26841,26844],{"href":26842,"rel":26843},"https:\u002F\u002Fapp.signature365.com\u002Ffields",[1692],"fields tab"," in Signature 365",[1414,26847,26848],{},[2360,26849],{"alt":26850,"src":26851},"Signature 365 Fields tab showing imported Active Directory attributes","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fimport-active-directory-attributes-into-signature-365\u002Fad-sync-fields-tab.png",[5609,26853,26855],{"id":26854},"azure-ad-connect","Azure AD Connect",[1414,26857,26858,26859,1804],{},"For information about the attributes that are synchronised by default see ",[1688,26860,26863],{"href":26861,"rel":26862},"https:\u002F\u002Flearn.microsoft.com\u002Fen-us\u002Fazure\u002Factive-directory\u002Fhybrid\u002Fconnect\u002Freference-connect-sync-attributes-synchronized",[1692],"Attributes synchronized by Azure AD Connect",[1414,26865,26866,26867,26870],{},"You can enable ",[1563,26868,26869],{},"Directory extension attribute sync"," and configure the attributes you wish to synchronise in the Azure AD Connect tool:",[2114,26872,26873,26877,26889,26898,26907,26910,26921,26946],{},[1778,26874,2118,26875],{},[1563,26876,23422],{},[1778,26878,3892,26879,26882,26883,26885],{},[1563,26880,26881],{},"Customise synchronization options"," and press ",[1563,26884,3740],{},[2360,26886],{"alt":26887,"src":26888},"Azure AD Connect wizard showing the Customise synchronization options step","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fimport-active-directory-attributes-into-signature-365\u002Faad-connect-customize-sync-options.png",[1778,26890,26891,26892,26894],{},"Enter the credentials of an Azure AD Global Administrator and click ",[1563,26893,3740],{},[2360,26895],{"alt":26896,"src":26897},"Azure AD Connect wizard prompting for Azure AD Global Administrator credentials","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fimport-active-directory-attributes-into-signature-365\u002Faad-connect-global-admin-credentials.png",[1778,26899,26900,26901,26903],{},"Select your Active Directory details to connect and click ",[1563,26902,3740],{},[2360,26904],{"alt":26905,"src":26906},"Azure AD Connect wizard showing Active Directory connection details step","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fimport-active-directory-attributes-into-signature-365\u002Faad-connect-active-directory-details.png",[1778,26908,26909],{},"Domain and OU Filtering will not need to be updated. Click next to proceed to the next step",[1778,26911,5730,26912,23428,26914,26916,26917],{},[1563,26913,23427],{},[1563,26915,26869],{}," option and select Next\n",[2360,26918],{"alt":26919,"src":26920},"Azure AD Connect Optional Features pane with Directory extension attribute sync option checked","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fimport-active-directory-attributes-into-signature-365\u002Faad-connect-directory-extension-sync.png",[1778,26922,5730,26923,26926,26927,26930,26931,26934,26935,12513,26938,26941,26942],{},[1563,26924,26925],{},"Directory Extensions"," pane, search for your desired attribute in the ",[1563,26928,26929],{},"Available Attributes"," search box\nYou may also want to add ",[1563,26932,26933],{},"extensionAttribute1 (user)"," through to ",[1563,26936,26937],{},"extensionAttribute15 (user)",[1563,26939,26940],{},"Selected Attributes"," in addition to your required attributes\n",[2360,26943],{"alt":26944,"src":26945},"Azure AD Connect Directory Extensions pane showing available and selected attributes","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fimport-active-directory-attributes-into-signature-365\u002Faad-connect-directory-extensions-attributes.png",[1778,26947,23439],{},[5609,26949,26951],{"id":26950},"entra-connect-cloud-sync-formerly-azure-ad-cloud-sync","Entra Connect Cloud Sync (formerly Azure AD Cloud Sync)",[1414,26953,26954],{},"By default, the Entra Connect Cloud Sync tool will map all ExtensionAttribute(1-15) values in AD to the CustomAttribute(1-15) fields in Exchange Online.",[1414,26956,26957],{},"The tool is also able to map any internal AD attribute to any of the CustomAttribute(1-15) fields.",[1414,26959,26960],{},"Signature 365 cannot currently import custom fields created by Entra Connect Cloud Sync tool, any required attributes must be mapped to either of these variable sets.",[1414,26962,26963],{},"To do this, you must follow these steps:",[2114,26965,26966,26984,26991,27007],{},[1778,26967,26968,26969,26974,26975,26978,26979],{},"Log on to the Entra Connect Sync ",[1688,26970,26973],{"href":26971,"rel":26972},"https:\u002F\u002Fportal.azure.com\u002F#view\u002FMicrosoft_AAD_IAM\u002FDirectoriesADConnectBlade",[1692],"portal"," and click on the ",[1563,26976,26977],{},"Manage Entra Connect cloud sync"," option in the menu\n",[2360,26980],{"alt":26981,"src":26982,"style":26983},"Entra Connect Sync portal showing the Manage Entra Connect cloud sync menu option","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fimport-active-directory-attributes-into-signature-365\u002Fentra-connect-cloud-sync-menu.png","width: 516px;",[1778,26985,26986,26987],{},"Select your current configuration\n",[2360,26988],{"alt":26989,"src":26990},"Entra Connect Cloud Sync portal showing the current sync configuration","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fimport-active-directory-attributes-into-signature-365\u002Fentra-connect-select-configuration.png",[1778,26992,3878,26993,26996,26997,27000,27001,4020,27003],{},[1563,26994,26995],{},"Attribute mapping"," menu item and find the AAD attribute that you wish to synchronise to - for example ",[1563,26998,26999],{},"ExtensionAttribute15",", and click the ",[1563,27002,22080],{},[2360,27004],{"alt":27005,"src":27006},"Entra Connect Cloud Sync attribute mapping list showing ExtensionAttribute entries with Edit button","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fimport-active-directory-attributes-into-signature-365\u002Fentra-connect-attribute-mapping.png",[1778,27008,27009,27010,27013,27014,27017],{},"You must change the current mapping type to ",[1563,27011,27012],{},"Direct",", and map to the AD field that you wish to use - for example ",[1563,27015,27016],{},"ipPhone",[2360,27018],{"alt":27019,"src":27020},"Entra Connect attribute mapping dialog with Direct mapping type and AD field selected","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fimport-active-directory-attributes-into-signature-365\u002Fentra-connect-attribute-mapping-direct.png",[1414,27022,27023],{},"At the next sync, the fields will be populated in Azure AD, and the data will pull through to Signature 365.",{"title":1400,"searchDepth":1401,"depth":1401,"links":27025},[27026,27027,27028],{"id":3839,"depth":1401,"text":3840},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649,"children":27029},[27030,27031],{"id":26854,"depth":5673,"text":26855},{"id":26950,"depth":5673,"text":26951},"Sync additional on-premises Active Directory attributes to Entra ID so Signature 365 can use them in fields and templates.",{},{"title":1369,"description":27032},"ce2KfwFXaPVEYv9HWZMRszFRC3pFdUhyrj2BtS-gmSc",{"id":27037,"title":768,"access":1395,"body":27038,"description":27044,"extension":1404,"featuredInSearchOrder":19,"meta":27045,"navigation":19,"path":1360,"seo":27046,"stem":1361,"tags":19,"__hash__":27047},"docs\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Findex.md",{"type":1397,"value":27039,"toc":27042},[27040],[3007,27041],{},{"title":1400,"searchDepth":1401,"depth":1401,"links":27043},[],"Browse Signature 365 Web Portal troubleshooting guides for setup, access, Outlook add-in, and Microsoft 365 issues.",{"generatedGroup":3013},{"title":768,"description":27044},"y9t9PYx-VzMkDRp49lJHc7WOJJppTwMu1fBww8sQsyo",{"id":27049,"title":1373,"access":1395,"body":27050,"description":27148,"extension":1404,"featuredInSearchOrder":19,"meta":27149,"navigation":19,"path":1374,"seo":27150,"stem":1375,"tags":19,"__hash__":27151},"docs\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fmanaging-multiple-tenants-from-the-signature-365-portal.md",{"type":1397,"value":27051,"toc":27141},[27052,27054,27057,27059,27062,27066,27069,27076,27082,27088,27091,27095,27101,27104,27110,27117,27123,27129,27132,27138],[1421,27053,3840],{"id":3839},[1414,27055,27056],{},"You wish to manage multiple Signature 365 tenants from a single management account",[1421,27058,1649],{"id":1648},[1414,27060,27061],{},"Whilst logged in to the Signature 365 portal, you can either be invited to an existing Signature 365 tenant, or create an additional Signature 365 tenant.",[5609,27063,27065],{"id":27064},"create-a-new-tenant","Create a new tenant",[1414,27067,27068],{},"Select the Profile option from the user menu in the top right of the page.",[1414,27070,27071],{},[2360,27072],{"alt":27073,"src":27074,"style":27075},"Signature 365 user menu in the top right showing the Profile option","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fmanaging-multiple-tenants-from-the-signature-365-portal\u002Fmulti-tenant-profile-menu.png","width: 307px;",[1414,27077,3878,27078,27081],{},[1563,27079,27080],{},"Register additional"," option from the Profile menu.",[1414,27083,27084],{},[2360,27085],{"alt":27086,"src":27087},"Signature 365 Profile menu showing the Register additional option","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fmanaging-multiple-tenants-from-the-signature-365-portal\u002Fmulti-tenant-register-additional-option.png",[1414,27089,27090],{},"Complete the tenant information to create the new tenant.",[5609,27092,27094],{"id":27093},"adding-additional-teammates-to-an-existing-tenant","Adding additional teammates to an existing tenant",[1414,27096,27097,27098],{},"If you require access to an additional tenant, an Administrator on the tenant can invite you to manage the tenant by following the article below: ",[1688,27099,27100],{"href":890},"Adding additional teammates to a tenant",[1414,27102,27103],{},"Once your account has been added to the new tenant, use the menu option at the top right of the Signature 365 portal to switch between tenants.",[1414,27105,3878,27106,27109],{},[1563,27107,27108],{},"Profile"," option from the user menu in the top right of the page.",[1414,27111,27112],{},[2360,27113],{"alt":27114,"src":27115,"style":27116},"Signature 365 user menu showing profile options for an account with multiple tenants","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fmanaging-multiple-tenants-from-the-signature-365-portal\u002Fmulti-tenant-profile-menu-switch.png","width: 320px;",[1414,27118,3878,27119,27122],{},[1563,27120,27121],{},"Switch to"," option to switch to the tenant you want to manage.",[1414,27124,27125],{},[2360,27126],{"alt":27127,"src":27128},"Signature 365 Profile menu showing the Switch to option to change active tenant","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fmanaging-multiple-tenants-from-the-signature-365-portal\u002Fmulti-tenant-switch-to-option.png",[1414,27130,27131],{},"The console will switch to the selected tenant.",[1414,27133,27134],{},[2360,27135],{"alt":27136,"src":27137},"Signature 365 admin console after switching to a different tenant","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fmanaging-multiple-tenants-from-the-signature-365-portal\u002Fmulti-tenant-switched-console.png",[1414,27139,27140],{},"Select any option from the Main menu to return to the admin console for the tenant.",{"title":1400,"searchDepth":1401,"depth":1401,"links":27142},[27143,27144],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649,"children":27145},[27146,27147],{"id":27064,"depth":5673,"text":27065},{"id":27093,"depth":5673,"text":27094},"Manage multiple Signature 365 tenants from one account by registering another tenant or accepting invitations.",{},{"title":1373,"description":27148},"NxybKWSqrZXKWvRsTPIXX_o_Yp-UIhL4zbxgJfFg9CA",{"id":27153,"title":1377,"access":1395,"body":27154,"description":27176,"extension":1404,"featuredInSearchOrder":19,"meta":27177,"navigation":19,"path":1378,"seo":27178,"stem":1379,"tags":19,"__hash__":27179},"docs\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fmulti-factor-recovery-process.md",{"type":1397,"value":27155,"toc":27172},[27156,27158,27161,27163,27166,27169],[1421,27157,3840],{"id":3839},[1414,27159,27160],{},"The multi-factor device for your Signature 365 account is no longer available to be used to login.",[1421,27162,1649],{"id":1648},[1414,27164,27165],{},"Understandably, we are unable to remove MFA token from a user's admin account via a support ticket, as this is a typical method used by threat actors to gain access to an account.",[1414,27167,27168],{},"Due to the ability of a compromised account to apply malicious changes to all emails leaving a company, we must confirm in person that any requests arelegitimate.",[1414,27170,27171],{},"Symprex will contact the company directly using our internal company information to contact the user requesting MFA removal from an account. Once the request has been confirmed, we will then remove the MFA device from the account.",{"title":1400,"searchDepth":1401,"depth":1401,"links":27173},[27174,27175],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Learn the security verification process Symprex uses before removing MFA from a Signature 365 account.",{},{"title":1377,"description":27176},"fceZL4cG2_f3_5Tlr17jtcfMbzqg9jrdnjd9tjiQeUY",{"id":27181,"title":1381,"access":1395,"body":27182,"description":27251,"extension":1404,"featuredInSearchOrder":19,"meta":27252,"navigation":19,"path":1382,"seo":27253,"stem":1383,"tags":19,"__hash__":27254},"docs\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Foutlook-add-in-reports-the-request-has-failed.md",{"type":1397,"value":27183,"toc":27247},[27184,27186,27189,27195,27201,27203,27206,27214,27220,27227,27233,27240],[1421,27185,3840],{"id":3839},[1414,27187,27188],{},"A user is attempting to use the Signature 365 add-in, but a signature is not inserted into the email. On opening the add-in this is initially blank, but following a timeout period the following errors may be displayed:",[1414,27190,27191],{},[2360,27192],{"alt":27193,"src":27194},"Signature 365 Outlook add-in showing the request has failed error message","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Foutlook-add-in-reports-the-request-has-failed\u002Faddin-request-failed-error-1.png",[1414,27196,27197],{},[2360,27198],{"alt":27199,"src":27200,"style":14717},"Signature 365 Outlook add-in showing a timeout error after the request fails","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Foutlook-add-in-reports-the-request-has-failed\u002Faddin-request-failed-error-2.png",[1421,27202,1649],{"id":1648},[1414,27204,27205],{},"This issue has been seen to be caused by a specific user setting being disabled within Exchange Online.",[1414,27207,27208,27209,21965,27212,19690],{},"Navigate to your ",[1688,27210,8838],{"href":27211},"admin.exchange.microsoft.com",[1563,27213,8841],{},[1414,27215,27216],{},[2360,27217],{"alt":27218,"src":27219},"Exchange admin center with Mailboxes menu item selected","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Foutlook-add-in-reports-the-request-has-failed\u002Fexchange-admin-center-mailboxes.png",[1414,27221,27222,27223,27226],{},"Select the user affected and from the flyout click the ",[1563,27224,27225],{},"Manage email apps settings"," link.",[1414,27228,27229],{},[2360,27230],{"alt":27231,"src":27232},"Exchange admin center mailbox flyout panel showing the Manage email apps settings link","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Foutlook-add-in-reports-the-request-has-failed\u002Fexchange-mailbox-manage-email-apps.png",[1414,27234,27235,27236,27239],{},"Ensure that the ",[1563,27237,27238],{},"Exchange web services"," option is selected - this is required for the add-in to function.",[1414,27241,27242],{},[2360,27243],{"alt":27244,"src":27245,"style":27246},"Exchange mailbox email app settings showing Exchange web services option enabled","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Foutlook-add-in-reports-the-request-has-failed\u002Fexchange-email-apps-ews-enabled.png","width: 477px;",{"title":1400,"searchDepth":1401,"depth":1401,"links":27248},[27249,27250],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Fix the Signature 365 Outlook add-in when signatures fail to load because Exchange web services is disabled.",{},{"title":1381,"description":27251},"Fn3Py0lD_mMLqkPm0c-vhOFA7ZifmtBkh-xwB9MZWek",{"id":27256,"title":1385,"access":1395,"body":27257,"description":27382,"extension":1404,"featuredInSearchOrder":19,"meta":27383,"navigation":19,"path":1386,"seo":27384,"stem":1387,"tags":19,"__hash__":27385},"docs\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Frole-based-access-control-in-signature-365.md",{"type":1397,"value":27258,"toc":27378},[27259,27261,27270,27272,27278,27284,27295,27301,27307,27313,27319,27322,27342,27348,27354,27360,27369,27372],[1421,27260,3840],{"id":3839},[1414,27262,27263,27264,3746,27266,27269],{},"You wish to create a defined role that is different to the standard ",[1563,27265,14048],{},[1563,27267,27268],{},"Editor"," roles included as default.",[1421,27271,1649],{"id":1648},[1414,27273,10240,27274,27277],{},[1563,27275,27276],{},"Custom Roles"," feature in Signature 365 allows you to set specific read or manage permissions for all areas of the Signature 365 portal.",[1429,27279,10240,27280,27283],{},[1563,27281,27282],{},"Teammates"," function cannot be assigned to custom roles, and requires the Administrator permission to access.",[1414,27285,10134,27286,27289,27290,27292,27293,1804],{},[1688,27287,55],{"href":18465,"rel":27288},[1692]," portal, and select the ",[1563,27291,5543],{}," menu item, followed by ",[1563,27294,27276],{},[1414,27296,27297],{},[2360,27298],{"alt":27299,"src":27300},"Signature 365 Settings menu with Custom Roles option highlighted","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Frole-based-access-control-in-signature-365\u002Frbac-custom-roles-settings-menu.png",[1414,27302,3298,27303,27306],{},[1563,27304,27305],{},"Create a custom role now"," button to start the process.",[1414,27308,26498,27309,27312],{},[1563,27310,27311],{},"New custom role"," window",[1414,27314,27315],{},[2360,27316],{"alt":27317,"src":27318},"Signature 365 New custom role dialog with name field and permissions list","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Frole-based-access-control-in-signature-365\u002Frbac-new-custom-role-window.png",[1414,27320,27321],{},"Name the role, and assign the required permissions for the role.",[1414,27323,27324,27325,27328,27329,15915,27331,15915,27333,15915,27335,3746,27338,27341],{},"Please note that certain permissions are automatically assigned if required, these are identified by a blue highlight. In the example below, the ",[1563,27326,27327],{},"Manage Signatures"," requires View access to the ",[1563,27330,5690],{},[1563,27332,17648],{},[1563,27334,1266],{},[1563,27336,27337],{},"Organisation",[1563,27339,27340],{},"vCards"," sections.",[1414,27343,27344],{},[2360,27345],{"alt":27346,"src":27347},"Signature 365 custom role permissions showing Manage Signatures with auto-assigned View permissions highlighted in blue","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Frole-based-access-control-in-signature-365\u002Frbac-custom-role-permissions.png",[1414,27349,3298,27350,27353],{},[1563,27351,27352],{},"Create"," button, and this will create the new role.",[1414,27355,27356],{},[2360,27357],{"alt":27358,"src":27359},"Signature 365 Custom Roles list showing the newly created role","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Frole-based-access-control-in-signature-365\u002Frbac-custom-role-created.png",[1414,27361,27362,27363,27365,27366,27368],{},"Click on the ",[1563,27364,27282],{}," menu item and select the ",[1563,27367,22080],{}," button for the user you wish to assign the role to.",[1414,27370,27371],{},"Select the new role and hit save to assign it to this user.",[1414,27373,27374],{},[2360,27375],{"alt":27376,"src":27377},"Signature 365 Teammates edit dialog showing role assignment for a user","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Frole-based-access-control-in-signature-365\u002Frbac-assign-role-to-teammate.png",{"title":1400,"searchDepth":1401,"depth":1401,"links":27379},[27380,27381],{"id":3839,"depth":1401,"text":3840},{"id":1648,"depth":1401,"text":1649},"Create custom roles in Signature 365 with specific portal permissions beyond the default Administrator and Editor roles.",{},{"title":1385,"description":27382},"CZpA-i2kY7N8wR5Xb0Q1p4uEyN2Bovq__UISCd4bhZ8",{"id":27387,"title":1389,"access":1395,"body":27388,"description":27505,"extension":1404,"featuredInSearchOrder":19,"meta":27506,"navigation":19,"path":1390,"seo":27507,"stem":1391,"tags":19,"__hash__":27508},"docs\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fsignature-365-domain-shows-as-incomplete-setup-within-microsoft-365-admin-center.md",{"type":1397,"value":27389,"toc":27500},[27390,27392,27402,27408,27410,27413,27416,27422,27424,27431],[1421,27391,1635],{"id":1634},[1414,27393,27394,27395,27398,27399,1804],{},"You have completed the Signature 365 integration with Microsoft 365 enabling server-side signatures. Under ",[1563,27396,27397],{},"Domains"," in the Microsoft 365 Admin center you have noticed a domain ending smtp.signature365.net with a status of ",[1563,27400,27401],{},"Incomplete setup",[1414,27403,27404],{},[2360,27405],{"alt":27406,"src":27407},"Microsoft 365 Admin Center Domains list showing the Signature 365 smtp domain with Incomplete setup status","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fsignature-365-domain-shows-as-incomplete-setup-within-microsoft-365-admin-center\u002Fm365-domain-incomplete-setup.png",[1421,27409,1642],{"id":1641},[1414,27411,27412],{},"If you enable server-side signatures when setting up the Microsoft 365 integration, Signature 365 adds a domain ending smtp.signature365.net to your Microsoft 365 tenant. This domain is specific to your tenant and is used in conjunction with a TLS certificate to securely relay email between Microsoft 365 and Signature 365 via the inbound and outbound connectors.",[1414,27414,27415],{},"When a domain is added to Microsoft 365, typically you need to configure various DNS records, but no DNS records are required for the Signature 365 domain.",[1414,27417,27418,27419,27421],{},"You can safely ignore the ",[1563,27420,27401],{}," warning for the Signature 365 domain.",[1421,27423,1649],{"id":1648},[1414,27425,27426,27427,27430],{},"If you prefer, you can update the Signature 365 domain to display as ",[1563,27428,27429],{},"No services selected"," following the steps below:",[2114,27432,27433,27436,27442,27445,27455,27468,27479,27487],{},[1778,27434,27435],{},"Login to Microsoft 365 Admin center",[1778,27437,10143,27438,3269,27440],{},[1563,27439,5543],{},[1563,27441,27397],{},[1778,27443,27444],{},"Click the Signature 365 domain in the domain list",[1778,27446,27447,27448,27451],{},"On the domain information page click ",[1563,27449,27450],{},"Continue setup",[2360,27452],{"alt":27453,"src":27454},"Microsoft 365 domain information page with Continue setup button","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fsignature-365-domain-shows-as-incomplete-setup-within-microsoft-365-admin-center\u002Fm365-domain-continue-setup.png",[1778,27456,5730,27457,27460,27461,12006,27464],{},[1563,27458,27459],{},"How do you want to connect your domain?"," page click the ",[1563,27462,27463],{},"More options",[2360,27465],{"alt":27466,"src":27467},"Microsoft 365 domain connection page showing the More options link","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fsignature-365-domain-shows-as-incomplete-setup-within-microsoft-365-admin-center\u002Fm365-domain-connect-more-options.png",[1778,27469,21901,27470,27000,27473,4020,27475],{},[1563,27471,27472],{},"Skip and do this later (not recommended)",[1563,27474,14650],{},[2360,27476],{"alt":27477,"src":27478},"Microsoft 365 domain setup page with Skip and do this later option selected","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fsignature-365-domain-shows-as-incomplete-setup-within-microsoft-365-admin-center\u002Fm365-domain-skip-setup.png",[1778,27480,27481,27482,6410,27485,8416],{},"On the D",[1563,27483,27484],{},"omain setup complete",[1563,27486,10276],{},[1778,27488,10143,27489,3269,27491,27493,27494,27496],{},[1563,27490,5543],{},[1563,27492,27397],{}," and you will see the Signature 365 domain showing as ",[1563,27495,27429],{},[2360,27497],{"alt":27498,"src":27499},"Microsoft 365 Admin Center Domains list showing the Signature 365 domain with No services selected status","\u002Fassets\u002Fsignature-365\u002Fweb-portal\u002Ftroubleshooting\u002Fsignature-365-domain-shows-as-incomplete-setup-within-microsoft-365-admin-center\u002Fm365-domain-no-services-selected.png",{"title":1400,"searchDepth":1401,"depth":1401,"links":27501},[27502,27503,27504],{"id":1634,"depth":1401,"text":1635},{"id":1641,"depth":1401,"text":1642},{"id":1648,"depth":1401,"text":1649},"Understand why the Signature 365 smtp domain shows incomplete setup in Microsoft 365 and when it is safe to 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